Marketing communications manager jobs

The Research & Partnerships Directorate is a fast paced, collaborative team committed to achieving Alzheimer’s Research UK’s vision. The Directorate has responsibility for delivering on the charity’s principal remit: funding world-class research to ultimately defeat dementia. Alzheimer’s Research UK funds dementia research through a large portfolio of investigator-led grant awards, research fellowships and strategic initiatives within the UK and increasingly internationally.

Working closely with the Evidence Manager, you’ll help shape how Alzheimer’s Research UK understands, evidences, and tells the story of the impact of the research we fund. You’ll lead on collating, cleaning and analysing impact data from a range of sources, turning it into compelling insights that support external reporting, fundraising and internal decision-making. You’ll work across the organisation (including Communications and Philanthropy) and with external partners to strengthen our approach to impact assessment, helping to position ARUK as a leader in the field. This is a hands-on role for someone who enjoys connecting evidence to real-world change.

This is a 12-month FTC or on return of substantive postholder

Key Responsibilities:

Research impact assessment, analysis & dissemination

· Lead the day-to-day collation and analysis of research impact across ARUK’s funded portfolio.

o Collate, clean and maintain impact data (e.g. researcher reports, publications and online sources such as Dimensions) to enable consistent, high-quality reporting.

o Analyse and synthesise findings into clear, decision-ready insights, supported by visualisations and (where appropriate) dashboards.

o Turn impact evidence into engaging content (e.g. case studies, summaries and graphics briefs) and partner with the Communications Team to make it ready for internal and external use.

· Own the day-to-day development of the Impact Hub—our internal repository of research impact—spotting standout examples of progress (e.g. career development, collaborations, guideline influence) enabled by sustained ARUK funding and shaping them into strong case studies.

· Partner with fundraising teams to understand their evidence needs and identify new opportunities to bring research impact to life for supporters.

· Help improve and embed reporting processes that strengthen how we evaluate and communicate the impact of ARUK-funded research.

Data analysis, Evidence & Evaluation

· Provide responsive data collection, analysis and reporting support across the Research & Partnerships Directorate and wider organisation, working closely with the Evidence Manager.

o Examples include: portfolio trends, geographic spread, career outcomes and collaboration mapping.

· Support the Evidence Manager to deliver ARUK’s Strategic Performance Measurement Framework—tracking and reporting KPIs for senior leadership and trustees.

· Continuously improve systems and workflows, streamlining data handling and building reusable templates and dashboards (e.g. automation in Excel/Power Query, Power BI data models, standard operating procedures).

External ambassador for research impact 

· Build expertise in research impact assessment by engaging with organisations such as the AMRC and attending relevant workshops and meetings.

· Build and maintain strong relationships with key external stakeholders, in particular ARUK-funded researchers and other funding bodies, spotting opportunities to advance ARUK’s research aims.

· Represent ARUK at national and international events and conferences, helping to position the charity as an authority on research impact.

Team working and other responsibilities

· Play an active role in Team and Directorate meetings, bringing ideas, insight and constructive challenge.

· Keep colleagues and stakeholders updated on progress, insights and next steps as appropriate.

· Support internal reporting on risks, budgets and activity across the Research & Partnerships directorate.

· Provide ad hoc, additional support or resourcing for other activities across the Research & Partnerships Directorate

· Undertake any other relevant duties and projects delegated by the Evidence Manager in line with the responsibilities of the post 

Knowledge, skills and experience needed:

· Scientific background, educated to degree level in a relevant subject (or equivalent work experience)

· Understanding of impact assessment within the context of a research funding environment

· Experience and/or knowledge of biomedical or life sciences research

· Strong analytical and critical thinking skills with the ability to scrutinise and interpret data

· Experience planning and operating effective and systematic data collecting and management systems

· Proficiency with Excel for data analysis and an ability to work with large datasets is essential; experience with design and data visualisation software such as Microsoft PowerBI, or programming experience, are desirable.

· Excellent team working and interpersonal skills

· Excellent written and verbal communication skills

· Excellent organisational skills

· Ability to work closely with a range of internal and external stakeholders

· Excellent time management skills and ability to prioritise competing demands

· A proactive attitude and someone who can work independently

· Collaborative and communicative

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 10th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Do you want to change the world for vulnerable children?

The Consortium of Voluntary Adoption Agencies UK (CVAA) aims to improve adoption policy and practice across the UK for the benefit of children, challenging the adoption system to deliver for children and work in their best interests. Alongside advocating for system change, CVAA works to support our member voluntary adoption agencies (VAAs) across the four nations of the UK, stimulating innovation and ensuring they stay at the leading edge of practice. The active engagement of members and the building of collaborative alliances with others who seek positive change for children are essential to the effectiveness of our work.

The Head of Policy is a vital member of the small CVAA team, working closely with the CEO and Board of Trustees to champion the voluntary adoption sector and put children at the heart of everything we do. Due to maternity leave we have an exceptional and unique opportunity for someone who shares our passion to change the world for children, to gain valuable experience working at national level with senior stakeholders to contribute to system change, advocating for the power of adoption to change lives.

You will need strong people skills, experience of developing policy in consultation with stakeholders and using data to transform services and strengthen lobbying work. Most of all you need a cast iron commitment to change the world for vulnerable children.

CVAA works to challenge discrimination and disadvantage and welcomes applications from all communities, particularly those who are underrepresented in our sector, which includes but is not limited to people from Global Majority backgrounds, adoptees, men and those who identify as LGBTQ.

Key information

• Maternity Cover 1 year from July 2026
• Location - remote contract with occasional travel
• £40 – 45K depending on experience
• An enhanced DBS check is required for this role.

Applications

Please send a CV and letter of application, outlining your motivation for applying and the skills you offer, to Satwinder Sandhu (CEO) by 5pm on Friday 8th May 2026.

Both Satwinder (CEO) and Alice (Director of Strategy and Policy) are happy to have an informal chat about the role. Please email to arrange a convenient time to speak.

Initial online interviews via Microsoft Teams will be on Monday 18th and Tuesday 19th May, with final in-person interviews scheduled for Thursday 28th May 2026 in London. Please let us know whether you cannot make any of these dates in your application.

Programme Officer – UK  
Hours: Full time
Contract: Permanent
Salary: £28,400 per annum, plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film 

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards  the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours.We also offer a range of staff perks and benefit, which are detailed below.

Role Summary 

The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of our three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of our programmes.   

Main Responsibilities: 

• Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events.
• Meet regularly with each of the nations’ teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area.
• Oversee and support the management and maintenance of the CRM database of nations’ place-based activity across the UK, ensuring data is accurate and up to date.
• Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator. 
• Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to our training programme for educators, entries to our filmmaking competitions, the Into Film Awards, and bookings for the Into Film Festival, Spring Screenings and other events for our Screen Careers programme. 
• Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in our place-based targeted areas across the UK.
• Assist in desk-based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in our programmes, sourcing relevant external information from across the education, youth and film industry sectors. 
• Working with Programme Leads to support the development and delivery of our Youth Advisory Council and Education Ambassador initiatives.
• Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels, 
• Represent Into Film at conferences and events as required.
• Any other reasonable duties assigned by Into Film.

General Responsibilities: 

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. 
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does. 
• Contribute to long term planning to ensure growth in line with demand and resources. 
• Contribute to the regular monitoring and evaluation of Into Film’s work. 

Person Specification: 

• Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload. 
• Confidence using CRM systems for accurate data input, analysis and reporting. 
• Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams. 
• Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry. 
• Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools. 
• Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach. 
• A proactive, adaptable and detail-focused approach, with the ability to work remotely. 
• An interest in film and a commitment to engaging and supporting young people through creative opportunities. 

Minimum Requirements: 

• Experience, knowledge and understanding of using CRM for analysis, insights and reporting.  
• Proven track record and demonstratable experience in an administrative role.
• Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required. 
• Strong communication skills (verbal and written).
• Awareness and good understanding of the education market, curricula and how teachers can use film across the UK.
• Awareness and understanding of the screen industry landscape across the UK.  
• Experience of cross-team working. 

Desirable: 

• Experience of developing and implementing email campaigns.
• Experience working within an education or arts charity context
• Familiarity with the Microsoft Office suite 
• A love and knowledge of film 

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. 

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including: 

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. 

Closing date: 8:00am, Monday 18th May 2026 (BST) 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this. 

No agencies please.

About us:

Our vision is for everyone affected by the heart muscle disease cardiomyopathy to lead long and fulfilling lives. We work towards this goal by providing information, advice and support to anyone affected by cardiomyopathy and by raising awareness of the condition. We also work to improve the diagnosis and management of cardiomyopathy and promote medical research. The charity has ambitious plans for the future which will see it doing even more to make a lasting difference to the lives of people affected by cardiomyopathy. To achieve these plans the charity must be able to raise the income that it needs and to develop a strong and vibrant community of supporters. We are looking to recruit a dynamic and ambitious individual with a passion for fundraising.

Job Outline:

The Fundraising Officer will be responsible for leading our community fundraising programme, by generating income through the fundraising activities of individuals and community groups. The Fundraising Officer will build strong, supportive relationships with fundraisers, delivering excellent stewardship to inspire long-term engagement and maximise income, including through celebratory giving and annual campaigns. The role will also involve engaging with the local community and supporting some challenge event fundraising.

Key responsibilities

• Lead and develop our community fundraising programme, providing excellent, tailored stewardship to community fundraisers, developing meaningful and long-lasting relationships, always maximising income potential.

• Lead on our annual community fundraising campaigns.

• Oversee and grow celebratory fundraising income ensuring supporters are inspired and well supported.

• Manage and develop relationships with schools and other community groups, providing resources and support to maximise their fundraising success.

• Engage proactively with the local community to raise awareness of the charity and increase participation in fundraising activities.

• Support ad hoc challenge event fundraising, ensuring a high-quality experience for participants and strong income generation.

• Achieve income targets in line with the organisation’s financial requirements.

• To maintain and manage community fundraising participant data on the charity’s database.

• To develop fundraising materials and content for community fundraising communications via

letter, email, magazine, website and social media.

• To share information and updates on community fundraising within the organisation to ensure

all staff are aware of activities.

• To represent Cardiomyopathy UK at events as required, including out of office hours.

The essentials …

• Permanent, full-time (Monday to Friday, 9am to 5pm)
• £27,000 per year
• Hybrid working with 2 days a week in our Bath office

The Geological Society Publishing House has an exciting opportunity within our publishing team to provide wide-ranging administrative support for editorial development team activities and project work. Utilise Editorial Manager and online content platform systems to support provision of guidelines for contributors and setting up of new titles and collections.

Who are we?

Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.

We have a membership (Fellowship) of c. 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.

We have been a major publisher within the community since 1811. An independent and international publisher, we are dedicated to providing a high-quality service to geoscientists globally and any surplus is invested to support our discipline. We publish a diverse range of books and journals on the Lyell Collection, with over 10,000 pages of new peer-reviewed geoscience literature being made available every year.

Overall responsibilities / requirements … 

Editorial development:

Wide-ranging support for staff and activities, to include:

• Support for commissioning processes, to include:
  • Research and data collection
  • Profiling online sources such as conference schedules, departmental websites …
  • Identifying and collecting contact details for potential leads
  • Use of bibliographic databases such as Dimensions (for data collection)
  • Reporting (data collection and compilation): annual reports, reports for partners, read and publish usage, Top Reviewers, and others
• Support for meetings of Editorial Boards and Publication and Information Committee: coordinating meeting dates, compiling meeting papers and resources, recording meeting minutes
• Gathering feedback from external collaborators, including administration of editor surveys
• Proposal review process for new books and thematic collections: researching and inviting reviewers and collating comments from reviewers and editors

Editorial projects and resources:

• Coordinating the process for contracting new book volumes, in collaboration with Books Commissioning Editor
• Setting up new book volumes and journal thematic collections via Editorial Manager system and Lyell Collection online platform
• Support the provision of editor training on use of EM, in collaboration with Publishing Coordinators and Journal Development Editor / Commissioning Editor
• Support maintenance of online guidelines for editorial contributors via Publishing Support Hub, in collaboration with Pub Hub Advisory Group
• Ad hoc support for copyright permissions process, including liaising with authors towards clearing figure and personal communications, as required
• Market research and data collection for editorial projects. Examples may include AI for publishing, research integrity, tenders and proposals, new partnerships (books)

General:

• Support for Editor and Authors newsletters – coordinating schedule and content, liaising with editorial and marketing colleagues
• Any other tasks that can be reasonably requested

What we’re looking for …

• Educated to A-level or degree level
• Good IT proficiency (particularly spreadsheets) and full familiarity with the normal range of office software
• Excellent interpersonal and communication skills
• Excellent administrative, organisational and time management skills
• Some general knowledge of, and interest in, the publishing process would be helpful

The duties and responsibilities highlighted in this Job Description are indicative and may vary over time. As required, post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post.

A bit about us …

The Geological Society is a registered charity and employs just under 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products.

As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:

• 25 days basic holiday entitlement, increasing up to 30 days with continued service (pro-rated for part-time staff)
• Option to purchase up to 2 days extra holiday days per year
• Contributary pension scheme with 10% employer contribution
• Access to 24/7 online GP with mental health & wellbeing counselling
• Free premium Headspace account for you and 2 members of friends/family
• Discounts and recognitions scheme
• Cycle to Work scheme
• Season Ticket Loan scheme
• Life Assurance and Income Protection schemes
• Free access to Royal Academy exhibitions
• Free Geological Society Fellow membership for qualified staff

The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.

How to apply …

To apply for this position, please click the 'Apply' button to be re-directed to our website. Please ensure that your cover letter highlights your experience in no more than 500 words.

As part of our inclusive recruitment initiative, we have introduced the concept of anonymous recruiting in order to evaluate applicants solely on their skills and experience. With this in mind, we encourage you to:

• Anonymise your application by stating only your initials in your CV (including your file name) and cover letter
• State your initials only and job title you are applying for in the subject line when sending your application
• Ensure that you have included your contact email and number, as well as dates when you will not be available or might have difficulty with the indicative timetable

Please let us know if you will require any special provisions to be made should you be called for an interview. We regret that unsuccessful candidates will not be contacted.

All applicants must have the right to work in the UK.

The Head of Operations is a key senior leadership role at the heart of HTL Church.

As Head of Operations, you will take ownership of how the church runs day-to-day – ensuring that our people, systems, buildings, and processes operate smoothly, sustainably, and with excellence as we pursue our mission and vision.

You will be part of the Senior Leadership Team, line managed by the Vicar and working with the staff team to shape and support the operational life of the church, creating the environment in which our ministries, services, and communities can flourish and grow.

The role is both relational and organisational, requiring strong communication, attention to detail, and the ability to develop and implement effective systems and processes. It is a broad and varied role, involving close collaboration with staff, volunteers, and external partners.

Are you an organized, creative professional looking to make a tangible difference in the lives of refugees and vulnerable children? HealthProm is looking for a Programmes and Development Officer  to join our small but mighty team in London.

For over 40 years, we’ve been a lifeline for those disadvantaged by poor health, disability, and forced displacement. From supporting 3,000+ Ukrainian and Afghan refugees in London to delivering community health projects in Eastern Europe and Afghanistan, our work is diverse, urgent, and life-changing.

In this hybrid role, you will:

• Coordinate: Provide vital administrative backbone to our UK and international projects.

• Fundraise: Research new opportunities to help us grow our reach and sustainability.

• Tell Our Story: Transform technical reports into powerful narratives for our website and social media.

Why join us? If you have a background in International Development, a flair for communication, and a desire to work with migrant and refugee communities, we want to hear from you. We offer a supportive, flexible environment near King’s Cross where your contribution is seen and felt every day.

Help us ensure no child or family is left behind. Apply now.

Church Engagement Support Officer

Permanent, Full Time, Hybrid working (2 days per week in the office)

Location: Warrington

Salary: £30,697 per annum

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission.

The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.

Some of the main responsibilities of the Church Engagement Support Officer include:

• Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
• Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
• Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts. 
• Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
• Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals. 
• Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact. 
• Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement. 

About you

Who we are looking for:

Essential:

• Demonstrable experience of customer care and the importance of building relationships.
• Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving. 
• Experience of using supporter/customer database.
• Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement. 
• Developed communication skills to influence verbally; inspiring and encouraging engagement.
• Ability to maintain focus in a busy environment and retaining attention to detail.
• Ability to work collaboratively with a variety of teams and colleagues. 
• Ability to analyse and interpret information to achieve required outcomes. 

Desirable:

• Experience of working with volunteers to maximise fundraising and engagement.
• Knowledge of digital fundraising and marketing.
• Knowledge of Christian church structures across England, Scotland and Wales.
• Welsh speaking.
• Familiarity with financial processing. 
• Knowledge of global development issues and Christian Aid’s work.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

ABOUT GLOBAL CANOPY

Global Canopy is a data-driven not for profit delivering real transparency and accountability for market impacts on nature and people. Our special focus is on ending deforestation – an essential step in achieving urgent global goals on climate, nature and human rights.

ABOUT CORPORATE PERFORMANCE

A growing number of companies and financial institutions are seeking to mitigate their impacts on nature. But many have made commitments that are not being met, and others are failing to take any action at all. We hold the most exposed companies and financial institutions to account through our Forest 500 project, by assessing their policies and performance.

With our suite of Deforestation-free Finance Guidance and a forthcoming new tool, DEFT Pathway, we provide tools and data for financial institutions and investors to support effective engagement with high-risk companies. We support the finance sector, policy makers and other stakeholders by providing market-leading data on deforestation and ESG metrics through Forest IQ.

ABOUT THE ROLE

This is an exciting opportunity for an experienced and deeply knowledgeable Programme Director. It is an opportunity to become part of an accomplished and proactive team at the heart of the fight against market-driven deforestation and nature loss.

You will be a strong technical leader who excels at programmatic management and delivery. With a drive and passion for effective delivery, technical quality and rigour, and ensuring teams are well organised and properly resourced to meet their individual and collective objectives on time and on budget. You will lead the management and mentoring of the team and its development to ensure it is equipped and motivated to deliver on and scale-up its day to day work, while also continuing to innovate. 

You will participate in strategy development and external representation, helping to ensure we stay at the leading edge of global efforts to transition to deforestation-free supply chains and portfolios. You will ensure that our external partnerships are well managed, and that we are continuing to secure the resources and relationships needed to effectively deliver on our strategy in this fast-moving space.

The programme is structured as three workstreams, which work across our projects and products. The workstreams Leads are responsible for delivery, so a key part of your role will be in supporting and enabling them and their teams to effectively deliver on their goals:

• Research, Methodologies and Innovation
• Data and Product
• Uptake (Communications and Engagement)

The workstreams all work across Forest 500, Forest 500 – Finance, Floresta 250 – Cattle, Deforestation-free Finance Sector Guidance, Forest IQ, and DEFT Pathway.

You will also hold overall budget and fundraising responsibilities for the team and be supported by a dedicated Finance Business Partner and our Development Team.

You will ensure that we are making the most of the technical expertise, data and other synergies across Global Canopy as a whole, leveraging the time and skills of regional and cross-cutting programmes, such as the Brazil-based team and Human Rights and Learning & Development functions.

RESPONSIBILITIES

Programme leadership

• Lead the effective implementation of the Corporate Performance strategy and workplan through the oversight and management of delivery of the Corporate Performance portfolio of projects. Ensure effective and impactful delivery, building and maintaining strong relationships with partners and strong programme management and leadership. 
• Oversee all major programme management tasks and deliverables including ensuring delivery against budgets, risks and opportunity management and escalation, donor reporting and deliverables. Day-to-day management of workstreams will be with the respective workstream Leads.
• Guide and direct the Corporate Performance team, ensuring technical excellence and high-quality outputs. Support their growth and development as individuals and in sharing learning opportunities across the team. This includes line management of Corporate Performance Leads and matrix working across Global Canopy teams.

Team and people management

• Develop multi-year plans and design processes to ensure staff ownership and clarity of roles and responsibilities.
• Empower, support and line manage staff including technical coaching, career development and progression planning as well as identification of key team capabilities to be developed.

Strategy, fundraising and external representation

• Stay abreast of external developments affecting our strategy. This includes engaging with NGO peers and our target audiences of companies, financial institutions and policymakers.
• Manage partnerships and identify new strategic partnerships to further drive forward the Corporate Performance work of Global Canopy and partners.
• Work with other senior colleagues in Corporate Performance and Global Canopy to develop the strategy and future opportunities via consultative processes.
• Working collaboratively with the Development team to cultivate and sustain strong relationships with both new and existing donors, while developing tailored fundraising proposals as needed to sustain and grow the programme..
• Engage in public speaking at conferences, on webinars and more to engage stakeholders and inspire action on deforestation by companies, financial institutions and other key players.

ABOUT YOU

To be successful in this role, these are the things that will matter the most:

• Strong programmatic and people management skills, with a proven track record in successfully delivering on complex, cross-sector projects.
• Deep technical knowledge and leadership on deforestation, climate and nature frameworks and policies, and the latest developments in this fast-evolving space.

Essential behavioural competencies:

• Strong leadership presence, modelling and championing leadership behaviours and organisational values.
• Positive outlook. High emotional intelligence and a coaching and mentoring-based approach to line management.

Skills and experience:

• Significant experience of project/programme management, working with and leading a large team.
• Experience of all stages of project development and delivery e.g. project design, fundraising, as well as project implementation and delivering results.
• Ability to oversee partnership projects with a variety of stakeholders and competing interests and priorities.
• Ability to identify potential fundraising opportunities and design concepts in collaboration with Global Canopy’s Development team. 
• Excellent communication and interpersonal skills.
• Specific expertise in at least one combination of Global Canopy’s focal areas of forests and land use, and supply chain and financial transparency.

SALARY & BENEFITS

Salary: £70,000 full time equivalent (This role sits within Band B on Global Canopy’s remuneration framework.)

Nature of contract: Full- or part-time (0.8 FTE), fixed term (24 months). We are a flexible employer and welcome candidates wishing to work flexibly.

Base: Our office is in Oxford, with flexible home-working arrangements in place. Ability to attend the office fortnightly at minimum would be desirable. We will support UK visa sponsorship for this position. 

Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week’s leave.

Pension: Employer pension contribution of 8%.

Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children. 

Group Life Assurance: Paying a lump sum of 3 times annual salary

Group Income Protection: Paying 75% of annual salary for up to 2 years (for long term sickness).

Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters.

Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.

HOW TO APPLY

To apply for the position, please use this link and submit an up-to date CV and answers to the following questions (max 300  words each). 

1. Why are you interested in this role? Which of your previous roles are most relevant to the Corporate Performance Director position, and what skills, strengths and experiences would you bring to Global Canopy?
2. Please give an example of when you have led a team that worked across multiple projects and/or workstreams. What were the biggest challenges you faced and how did you deal with these?
3. Please give an example of a time when you were accountable for evolving a programme strategy and fundraised for a new or existing area of work. What were the key lessons you will bring to this role?

Applicants are required to disclose if and how they have used AI in their application. 

The closing date for applications is Monday, 18 May at 9am BST.

The recruitment process for this position is intended to be as follows: 

1. First-round interview of 30 mins (tentatively 26 & 28 May) 

2. Final interview of 1 hour (tentatively w/c 8 June) with a written assessment to complete in your own time

This recruitment process will take place online via video. The entire process is likely to take 4 weeks to complete from the closing date of this advert. Due to the volume of interest, we are unable to provide all applicants with individual feedback.

The Club

Situated in 42 acres of landscaped grounds adjacent to the River Thames in Fulham, The Hurlingham Club is recognised as one of the world’s finest private member clubs. Since its opening in 1869, The Hurlingham Club’s croquet and tennis lawns, botanical gardens and stately Georgian Clubhouse have made it a sought-after destination for exclusive sporting and social activities.

The Club offers a truly unique and rewarding environment to work, blending a rich history with a progressive outlook. With over 20 specialised departments, each contributing distinct roles and functions you will have the opportunity to interact with vibrant, multi-faceted colleagues and members that share common interests and represent a wide range of backgrounds, professions and perspectives. The members actively contribute to the Club’s community, atmosphere, heritage and culture.
 

The Department

The Hurlingham Club Foundation was established in 2021 and its mission is to harness the collective strength of the Club to create spaces and opportunities that improve the health, well-being and social connection of people living in underserved areas of our borough.

We aim to achieve this impact this in three main ways through:

· Direct programmes hosted at the Club (including sports, social and wellbeing activities).

· Funding for local charities delivering aligned community initiatives.

· Volunteering and in-kind support opportunities for members and stakeholders.

To deliver all this activity, money is largely raised through member donations at Foundation events and money is also raised through grants and corporate sponsorship.

The Role

As the Foundation Assistant, you will be a vital part of this small, friendly team to ensure that we manage all our events and programmes to raise the most amount of money and deliver maximum impact for people in need in our community.

You will work part time; ideally 20 hours over four days from Monday to Thursday.

The successful candidate will provide administrative support to the Hurlingham Club Foundation in a variety of ways.

Typical duties will include:

Event Coordination

· Supporting the planning and delivery of Foundation events.

· Managing logistics including room bookings, catering, AV, guestlists, security passes and event materials.

· Ensuring events run smoothly from setup through to delivery.

Administration & Finance

· Maintaining accurate records and financial administration.

· Supporting the processing of purchase orders, income and invoices.

Data & CRM Management

· Maintain donor, volunteer and programme databases.

· Support monitoring and reporting of Foundation activity and impact.

Communications & Marketing Support

· Assisting with the website updated and digital content.

· Supporting with and creating presentations and marketing materials.

· Helping to manage and catalogue Foundation photography assets.

Programme Support

· Assisting with delivery of onsite community programmes.

· Welcoming visitors and supporting participant experience.

General Support

· Managing Foundation inbox enquiries.

· Providing day-to-day administrative support to the team and volunteers.

Our Ideal Candidate

Candidates will share our passion to deliver impact for and improve the lives of people living in underserved areas of our borough.

They will also embody the Club’s values of excellence, responsibility and courtesy.

Key experience required includes:

· Experience in office administration or coordination (charity or membership organisation desirable).

· Confidence with financial administration (invoicing, purchase orders, income tracking).

· Experience supporting events, logistics or hospitality-style coordination.

· Strong data management and spreadsheet skills (basic CRM experience advantageous).

· Excellent communication skills and a professional, friendly manner.

· A genuine interest in community impact and supporting charitable work.

Benefits

Benefits include:

· 23 days of pro-rated annual leave (rising to 28 days after 5 years’ continuous service)

· Generous contributory pension.

· Life assurance, group income protection and an enhanced sick pay scheme.

· Opportunities for training, development, and progression.

· Annual bonus scheme and annual performance pay review.

· Staff social events, free meals on duty and free onsite parking.

· Along with other benefits!
 

The Hurlingham Club is passionate about creating an inclusive workplace that promotes and values diversity.

Please note that, due to the high volume of applications we receive, if you do not hear from us within four weeks then unfortunately you were not successful in your application on this occasion.

There when it matters

About the role:

The Regional Fundraiser is responsible for delivering sustainable net income through a variety of income streams across a hospice catchment area in line with fundraising strategy.

The post holder delivers locally tailored activity, building and maintaining strong relationships with supporters, community groups, businesses and volunteers to grow income and engagement.
Working closely with the Regional Fundraising Team Manager and colleagues, the role contributes to planning, delivery and mitigation across key income streams.

As an ambassador, representing the charity within the local community, promoting collaboration across hospice, retail and fundraising teams.
The role ensures excellent supporter stewardship, accurate data management and compliant fundraising practice.

Through excellent supporter care, compliant practice and flexible cross-team collaboration, the Regional Fundraiser drives net income and supports the long-term sustainability and reputation of Sue Ryder.

About you:
• Experience of using a fundraising CRM to manage activity.
• Ability to contribute to a collaborative team culture
• An excellent networker, capable of developing relationships with people from a wide variety of backgrounds.

Essential Criteria
• Experience of successfully delivering activity in line with fundraising strategy.
• Experience of delivering net income, ideally across a variety of income streams including corporate, in memory, events (third-party and staff led) high value (£5k+), community groups and volunteer-led activity.
• Experience of forming, nurturing and maintaining relationships within local communities including individuals, groups and associations to deliver growth in income

Closing date: 10th May
Interviews: TBC

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Severn Hospice is one of the region’s leading and much-loved charities, caring for people living with incurable illness across Shropshire, Telford &Wrekin and Mid Wales and we are looking for a dynamic, talented and motivated individual who wants to make a real difference by raising funds for our caring services.

With your excellent organisational and planning skills, creativity and practical approach you will develop, manage and evaluate our event portfolio, delivering an innovative programme of inspiring events.

As a great team player, you’ll build strong working relationships across various departments, volunteering team and third parties to deliver the highest quality events and experiences.

Confident in preparing work plans and managing multiple projects simultaneously you will also ideally have previous experience of managing budgets, achieving financial targets and have a good understanding of event compliance.

Just like our care, our relationships with supporters are individual and with your exceptional interpersonal skills and intuition you will provide personalised stewardship and engaging supporter journey that inspires and nurtures long term support.

If you can multi-task, are a creative thinker and thrive in a vibrant, ambitious, and supportive team, then this could be the role for you.

This role is to provide maternity cover on a 12-month fixed term contract. 

Working across multiple income streams, the postholder will support the development and delivery of high-impact fundraising campaigns, compelling cases for support, and meaningful donor communications. With a strong focus on Regular Giving growth and supporter stewardship, the role plays an important part in strengthening long-term financial sustainability.

This is a proactive role requiring strong content development skills, attention to insight and performance, and the ability to contribute to continuous improvement in fundraising systems and processes.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.