Monitoring jobs

This is a fantastic opportunity to join The Christie Charity in a brand-new role that will play a key part in shaping the future of our fundraising events programme.

As Fundraising Officer, you'll help deliver an exciting portfolio of charity-owned and third-party events that inspire supporters, create unforgettable experiences and generate vital income to support world-leading cancer care, research and treatment. Every event you help deliver will make a real difference to the lives of patients and their families.

This is a varied and rewarding role that sits across both our Events and Corporate Partnerships teams, giving you the opportunity to develop a broad range of fundraising skills. Alongside delivering exceptional events, you'll support the growth of our corporate fundraising programme by helping to build strong business partnerships, increase employee engagement and identify new opportunities to maximise fundraising income.

If you're passionate about creating memorable supporter experiences, thrive in a fast-paced environment and want to be part of an ambitious team making a tangible impact, we'd love to hear from you.

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

Location: London (with hybrid working available)
Closing date: Thursday 10 September
Interview date: Thursday 24 September in London
Salary: £100,000 pa

Brook is a 4 Day Week employer

About Brook

Brook believes in a society where everyone is supported to live healthy, safe and fulfilling lives. For over sixty years, Brook has been a pioneering force, transforming lives and communities. Brook fights for the right to excellent sexual health, mental health and wellbeing, offering lifelong support that is inclusive, non-judgmental and accessible to all. Our unique offer combines clinical services, relationships and sex education, outreach in community settings, wellbeing programmes and counselling. In 2025/26, we supported 1.45 million people through our frontline services. We delivered 4,053 mental health and wellbeing interventions, supported 111,931 people through our education and wellbeing work and supported 57,071 people through our all-age clinical services.

About the role

We’re looking for a Director of Engagement, Communications & Income to provide strategic leadership across income generation, service development, marketing, communications, policy and external engagement.

The role is key to strengthen organisational sustainability by securing diverse and sustainable income streams.  You will provide strategic leadership for service development and oversee the identification, development and submission of high-value, complex bids and tenders for commissioned services. 

You will oversee communications, marketing and brand activity ensuring communications effectively position the organisation to attract funders, donors, corporate partners and stakeholders.  You will lead the organisation’s external engagement strategy to enhance profile, influence and reach.

About you
You will have significant senior leadership experience and be skilled at collaborative working. Your outstanding leadership, influencing and relationship-building skills will be evidenced through a track record of securing income from diverse sources. You will have extensive experience in in communications, brand development and stakeholder engagement.

Your ability to efficiently manage a complex and busy workload with conflicting priorities will enable you to work well under pressure and deliver to deadlines. You will have an in-depth knowledge of the charitable funding landscape, the public sector commissioning environment and a broad range of communications activities. 

Benefits of working for Brook:

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays 
• Sick pay (from 3 up to 12 weeks fully paid) 
• Flexible working 
• Gratitude scheme 
• Assisted purchase scheme 
• Cycle to Work up to £1k 
• Employee Assistance Programme (EAP) 
• Long service awards 
• Maternity and paternity pay 
• Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities 
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role. 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible. 

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. 

Thank you for your interest in working for Brook.
 

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People. 

Job Title:  Data Officer

Reporting to: CRM Manager

Salary Range: £32,000 - £36,000

Contract Type: 12  - Month Fixed  Term Contract

Location: Hybrid, London

Hours/Days per week:35 hours per week, 9am – 5pm, Monday – Friday

Requirements We can only employ applicants who currently have the right to work in the UK.  As part of our safer recruitment policy, we do ask questions regarding unspent.

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

Purpose of the Job 

To provide high-quality operational CRM support for Fundraising through the accurate processing, maintenance and validation of supporter data. The role is responsible for ensuring fundraising data is processed efficiently and accurately, supporting fundraising campaigns, CRM administration and data quality, while maintaining compliance with organisational policies and data protection legislation. 

Duties and Responsibilities

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time. 

CRM Administration

• Process, import and maintain supporter, donation, event and fundraising data within the CRM system, ensuring records are accurate, complete and processed within agreed service levels.
• Prepare, cleanse and validate data files prior to import, identifying formatting issues, duplicate records and data anomalies.
• Carry out bulk data updates and routine CRM administration activities to support fundraising operations.
• Perform routine CRM housekeeping activities to maintain accurate and reliable supporter records.

Data Quality

• Proactively monitor and improve data quality through routine validation, cleansing and identification of incomplete, duplicate or inconsistent data.
• Support the ongoing integrity of fundraising data by identifying operational issues and escalating where appropriate.
• Ensure data processing activities comply with GDPR, PECR and organisational policies.

Fundraising Operations

• Support fundraising campaigns through the preparation of data selections, suppression files and operational reporting.
• Assist the CRM Manager with routine CRM activities, fundraising processes and operational support.
• Respond to internal CRM administration requests and routine operational data queries, escalating more complex issues where appropriate.

CRM Development & Improvement

• Assist with user acceptance testing of CRM enhancements, new functionality and process improvements.
• Maintain documentation for CRM administration processes and contribute to the continuous improvement of operational procedures.
• Identify opportunities to improve data quality, CRM processes and operational efficiency.

Collaboration

• Work collaboratively with colleagues across Fundraising, Marketing, Digital, Finance, Database & Reconciliation and Supporter Care teams to support effective fundraising

Essential Criteria 

• Experience working within a CRM, fundraising operations or data administration environment.
• Experience preparing, cleansing and validating data for import into CRM systems.
• Experience processing and maintaining accurate data records.
• Experience working with bulk data imports, exports and data manipulation.
• Strong Microsoft Excel skills, including formulas, lookups, filtering, sorting and working with large datasets.
• Experience identifying and resolving data quality issues.
• Understanding of CRM data management principles and fundraising operations.
• Knowledge of GDPR, PECR and good data handling practice.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.

Helping South West London come together to tackle poverty through powerful community events.

Join Dons Local Action Group as our Community & Events Manager and take the lead in delivering inspiring fundraising and community events that make a real difference. From flagship events like the Stadium Sleepout to new fundraising initiatives, you'll bring people together, build meaningful relationships and create memorable experiences that raise vital funds for local people facing food poverty and crisis. 

We're looking for an organised, energetic and people-focused individual who thrives on turning ideas into action. You'll work closely with supporters, volunteers, schools, community groups and local businesses, taking ownership of events from initial planning through to delivery and evaluation. No two days are the same, and you'll play a key role in growing one of DLAG's most important income streams. 

If you enjoy being hands-on, building relationships and seeing the direct impact of your work in the community, we'd love to hear from you. Join a fast-growing local charity where your work will help strengthen communities, support vulnerable people and create lasting local impact.

About the Foundation

STEPS Rehabilitation Foundation is a charitable foundation based in Sheffield, providing grants to people aged 16 and over following life-changing injuries and illnesses, enabling access to essential equipment, adaptations and support.

The Foundation supports individuals living within the designated grant area shown above.

Our Values

Compassion, empowerment and integrity are at the heart of our Foundation. We are dedicated to helping individuals rebuild their lives after life-changing injuries, who have no other funding options available to them.

Role Overview

The Chief Executive Officer will be responsible for the day-to-day operations of the Foundation and will report directly to the Chair and the Board of Trustees. The CEO will lead on planning and delivering fundraising, events, marketing, grant processes and future team development.

Marketing, graphic design and financial management support are available from within the STEPS team.

This is a remote working role, though applicants must be a commutable distance from Sheffield and happy to travel in and around the designated grant area when required.

Key Responsibilities

• Develop and drive a compelling fundraising and income generation strategy, including exploring novel and commercial routes where appropriate.
• Be the public face and voice of the charity, ensuring messaging is on brand at all times, and securing appropriate media and other opportunities for publicity and raising awareness.
• Work with and listen to individuals and families who are beneficiaries of the Foundation, communicating their needs with clarity and credibility to funders and potential funders and donors.
• Establish a donor stewardship journey and ensure practice follows to meet donor needs.
• Develop and deliver fundraising methods, including but not limited to events, grants, legacies, regular giving and other appropriate methods of fundraising.
• Develop and deliver a social media and marketing plan.
• Develop and propose budgets, presenting to the Board for approval.
• Ensure any grants received are properly reported on and accounted for.
• Ensure data is collected in a way that is legally compliant and allows for impact reporting to funders and wider audiences.
• Work with the Trustees to ensure the Foundation is operating according to its Articles of Association and can demonstrate legal and regulatory compliance.
• Ensure the code of governance is embedded in all practice and seek to be compliant with the Fundraising Regulator.

Person Specification

Essential

• Able to work independently and show strong autonomy and accountability.
• Is a self-starter and can work independently.
• Fundraising experience.
• Marketing and social media skills, to include content creation and delivery for digital platforms.
• Budget setting and management experience.
• Excellent communication and organisational skills.
• A strong track record of revenue generation, fundraising and building sustainable income.
• Strategic leadership, with the ability to contribute to strategic planning.
• Confidence in representing the Foundation externally.
• Experience of public speaking and partnership building.
• Able to work flexibly to meet the needs of the Foundation, with regular travel and in-person presence at events and meetings across the designated grant area, and from time to time further afield in the UK.

Desirable

• Evidence of leadership experience in the charity sector, ideally within a senior fundraising capacity.
• Experience of, directly or indirectly, working within the medico-legal sector.
• Event experience.

The Opportunity

This is a CEO role with scope to shape the next five years. You will work with a committed Board of Trustees and have the opportunity to develop a team. If you are motivated by growth, visibility and making a meaningful difference to the lives of those affected by life-changing injury or illness, you will find this a wonderful opportunity.

Role available for immediate start, depending on the successful candidate's notice period.

STEPS Rehabilitation Foundation is committed to equality of opportunity and welcomes applications from all suitably qualified candidates, regardless of background.

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

​About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Closing Date: 10th August (9am)

Provisional Interview Dates:

Ist stage interviews: 17th or 18th August TBC

2nd stage interviews 26th August TBC

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

We're looking for someone who can turn plans into reality; mobilising new services, embedding change, improving performance and helping operational teams overcome barriers to delivery.

Working across a diverse portfolio of clinical and non-clinical services, you'll play a pivotal role in ensuring new and existing services operate effectively, achieve their objectives and continue to grow. You'll work closely with operational, clinical and senior stakeholders to implement change, drive service improvement and support the successful delivery of care for patients and families across the South-West.

If you're someone who enjoys solving complex problems, improving services and seeing projects through from idea to implementation, we'd love to hear from you.

Hours: 37.5 hours per week

Contract: Full-time Permanent

Salary: £49,382 - £56,515 per annum (pro rata), plus a full range of Marie Curie benefits.

Location: Home-based, with regular travel to Tiverton and services across the South-West.

As Deputy Head of Operations, you will help turn agreed priorities into delivered work.

The work is not finished when a service launches. It is finished when the service is working, stable, understood and delivering what it was set up to deliver. You will help turn agreed priorities into delivered work.

That means building clear plans, keeping actions moving, resolving practical barriers, coordinating across teams, using data well, and staying with implementation after go-live.

This role does not carry a large line management portfolio. That is deliberate. Its value is in delivery, follow-through and operational grip. You'll work across multiple services and stakeholders to identify challenges, implement solutions and ensure services are delivering high-quality outcomes for patients and families.

You'll be someone who:

• Takes ownership and follows through on commitments.
• Enjoys solving problems and removing barriers to progress.
• Can balance multiple priorities and remain focused on delivery.
• Uses data and insight to drive decision-making.
• Builds strong relationships with a wide range of stakeholders.
• Thrives in environments where priorities evolve and change.

What success looks like:

In this role, success will mean that work moves more clearly and more quickly. New services are mobilised with better grip. Existing services have stronger follow-through on performance and improvement. Operational problems are identified earlier and resolved more practically. Senior leaders have better visibility without needing to chase every detail. Teams experience the role as helpful because barriers are removed, decisions are followed through, and work does not keep returning to the same conversations.

Key responsibilities include:

• Supporting the mobilisation and implementation of new services and service developments.
• Driving operational improvement and service redesign initiatives.
• Monitoring performance data and identifying opportunities for improvement.
• Working with operational and clinical colleagues to resolve complex challenges.
• Developing effective processes, systems and ways of working that support sustainable service delivery.
• Supporting services to achieve quality, operational and performance objectives.
• Building strong relationships with internal and external stakeholders to ensure successful delivery of operational priorities.
• Using insight and data to support decision-making and service planning.

An exciting new opportunity has arisen to work in the Faculty's Education & Training team - leading the Faculty's 'show how' Final Membership exam and a highly successful programme of educational courses.

We are looking for a skilled administrator able to juggle a range of different activities, collaborate with others and develop new ideas. The full job description and person specification is available below and applicants should provide their CV along with a supporting statement setting out how they meet the criteria.  This role is offered on a one year contract only. 

The closing date is 12 August with interviews to be held on 20 August. 

NICE is a charity dedicated to improving the lives of people with movement disorders. We work with children and adults affected by neurological conditions such as cerebral palsy, Parkinson’s, Stroke and MS. We push the boundaries of human potential for people living with these physical disabilities by teaching them, through Conductive Education, a range of skills that promote an active lifestyle and showing them that there can be life after diagnosis.

This is an exciting time to join NICE, as we build on our existing fundraising strategy to grow our supporter base and develop new income streams to support the expansion of our services. We have a small but successful fundraising team in place, who work collaboratively to manage fundraising activity and meet agreed income targets.

We are looking for a candidate to support the fundraising and communications team to ensure the effective administration of all fundraising activities and to maintain and develop the Fundraising database as we move towards a new platform.

To apply for this role please send your CV with a covering letter, outlining why you would like this role.

We actively encourage applications from under-represented groups as we are committed to having a team that is made up of diverse skills, experiences and perspectives. As a disability charity we especially welcome applications from disabled candidates and people with a long-term health condition.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Policy and Public Affairs Officer
Contract: Permanent
Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £37,198 per annum
Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 1 day working in the office.

The Vacancy

We are currently recruiting two Policy and Public Affairs Officers.

The Policy and Public Affairs Officer will play an important role in delivering NCB’s policy and public affairs priorities. This role will develop evidence-based policy positions through analysis, research, and collaboration with a wide range of internal and external stakeholders. It will advance these positions by producing high-quality policy papers, reports, consultation responses, and blogs.

The role will support NCB’s engagement with key policy coalitions and decision-makers. Through collaboration with colleagues and external partners, it will ensure that the views of children, young people, and parents are represented in NCB’s policy development and public affairs.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Applications close at 08:00am on Monday, 17 August 2026.
Assessment and interview dates are to be confirmed.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Age UK Trading is looking for a highly experienced and customer-focused Senior Customer Oversight & Governance Manager to lead our oversight and governance activities across our portfolio of commercial partners.
This is a pivotal role responsible for ensuring that the products and services delivered by Age UK Trading's partners provide genuine value and positive customer outcomes, in line with the Age UK Trading Principles and, where applicable, FCA Consumer Duty requirements.

Working across internal teams and external partners, you will provide independent oversight, challenge and influence, using customer outcome data and insight to drive continuous improvement. You will also lead our customer engagement function, ensuring robust complaint governance, effective customer feedback mechanisms, and regulatory compliance.

This is an excellent opportunity for a governance, risk, compliance, customer outcomes or conduct professional who is passionate about putting customers at the heart of decision-making.

Age UK Internal Grade 4N- This role is referred to as a Senior Customer Manager within the charity.
Please note this role is Home Based with some London office attendance and periodic travel to our Devon office as and when required.

Must haves:

Experience
*Experience in a governance, risk, compliance or oversight role within an FCA regulated environment (ideally insurance / intermediary distribution).(A, I)
*Strong background in financial services, with an excellent knowledge and understanding of the Financial Conduct Authority and the regulatory landscape.(A, I)
*Experience of developing or maintaining oversight, assurance or governance frameworks to evidence customer outcomes and regulatory compliance.(A, I)
*Experience of using management information, customer insight and outcomes metrics to identify trends, risks and opportunities for improvement.(A, I)
*Experience of working collaboratively with internal and external stakeholders to influence change and improve customer outcomes.(A, I)
*Strong evidence of people development and management skills.(A, I)

Skills and knowledge
*Considerable evidence of ability to interpret a range of measures and datasets to identify meaningful customer and business insights. (I, P)
*Influential relationship skills at all levels and ability to use these to drive improvements for customers.(A, I, P)
*Sound knowledge of FCA regulatory requirements, including those relevant to distribution, Consumer Duty, and product governance.(A, I)
*Sound knowledge and understanding of sales processes, customer journeys and customer facing operations.(A, I)
*Ability to provide constructive challenge and make evidence-based recommendations to improve customer outcomes.(I, P)
*Excellent communication skills, both written and verbal.(A, I, P)
*Excellent knowledge of Work, Excel, PowerPoint and Outlook.(A, P)

Personal attributes
* Demonstrates sound judgement and confidence to provide independent challenge where customer outcomes may be at risk.(I, P)
* Highly collaborative, balancing constructive challenge with the ability to build trusted relationships.(I)
* Strong attention to detail combined with a pragmatic and solution-focused approach.(I, P)

Great to Haves:

Experience
* Experience of conducting Consumer Duty assessments, fair value assessments or product governance reviews.(A, I)
* Experience of complaint oversight, root cause analysis and customer outcome reporting.(A, I)
* Experience of managing governance forums or committees and coordinating associated reporting and actions.(A, I)
* Experience of developing and maintaining risk registers or supporting broader risk management frameworks.(A, I)

Skills and knowledge
* Understanding of FCA complaint-handling requirements and DISP rules.(A, I)
* Knowledge of risk management and assurance methodologies.(A, I)
* Experience of dashboard development and performance reporting using large or complex datasets.(A, I)

Personal attributes
* Curious and proactive, continually seeking opportunities to improve customer outcomes and governance processes.(A, I)
* Resilient and comfortable working in an environment requiring challenge, negotiation and influence without direct authority.(A, I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please click here

Project Manager – Building Maintenance & Major Works

We're working exclusively with a well-established, values-driven housing association that owns and manages thousands of homes across the UK. Due to continued investment in its housing stock and building safety programme, they're looking to appoint an experienced Project Manager to deliver a diverse portfolio of major works and building maintenance projects.

This is an excellent opportunity to take ownership of technically challenging projects that genuinely improve residents' homes and communities. You'll lead the delivery of defect-led and reactive major works, oversee specialist building safety projects and work alongside senior stakeholders to ensure projects are delivered safely, efficiently and to the highest standards.

The Role

You'll manage a varied programme of projects, including:

• Building defect and rectification works

• Major maintenance and refurbishment projects

• Balcony replacement programmes

• Structural repair projects

• Building safety improvement works

• Overheating mitigation and "Hot Homes" initiatives

• Other specialist projects across an existing residential portfolio

From initial investigation through to completion, you'll coordinate surveys, manage contractors and consultants, monitor budgets and programmes, mitigate risks and ensure full compliance with current legislation and organisational standards.

You'll also play a key role in resident engagement, providing clear communication throughout the project lifecycle while maintaining accurate project records and audit trails.

What You'll Be Doing

• Deliver complex major works and defect remediation projects from inception through to completion.

• Manage contractors, consultants and specialist suppliers to achieve high-quality outcomes.

• Coordinate technical investigations, surveys and condition assessments.

• Monitor project budgets, programmes, risks and performance.

• Ensure compliance with Building Safety legislation and industry best practice.

• Build positive relationships with residents and internal stakeholders.

• Produce project reports and maintain accurate documentation.

• Drive continuous improvement across project delivery and contractor performance.

About You

We're looking for someone who has:

• Experience delivering major works, building maintenance or refurbishment projects within social housing, housing associations, local authorities or ALMOs.

• A strong understanding of building defects, asset management and building safety.

• Experience managing contractors and consultants on occupied residential properties.

• Excellent project management and stakeholder management skills.

• Knowledge of compliance, health & safety and construction legislation.

• The ability to manage multiple projects while maintaining exceptional attention to detail.

• A customer-focused approach and genuine commitment to improving residents' homes.

Why Apply?

• Join a respected housing provider with a strong social purpose.

• Manage meaningful projects that directly improve residents' lives.

• Hybrid and flexible working.

• Diverse, technically interesting project portfolio.

• Supportive leadership team with genuine opportunities for professional development.

• Excellent benefits package and long-term career progression.

If you're an experienced Project Manager with a background in social housing, major works or building maintenance and you're looking for an opportunity where your work will make a real difference, get in touch on the contacts below.

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Training Coordinator

Location: Cathedral House, Westminster Bridge Rd, London, SE1 7HY

Reports to: Director of Youth

Hours: Full-time

Salary: £32,000

The Youth Ministry Training Coordinator is responsible for the development and delivery of a youth ministry training programme across the Archdiocese.

This includes coordinating a structured formation course (in partnership with external providers), mentoring participants, and supporting parishes and deaneries in building local youth and young

adult groups.

The role also includes supporting the formation of the Archdiocesan Mission Team and key events.

Success in this role will be measured by the development of our training and a growing network of confident parish-based youth leaders.

1. Course Delivery

· Develop our Archdiocesan youth leadership training programme, working with external providers and delivering bespoke material.

· Plan and deliver regular training (bespoke and with external providers), including in-person days and remote input as appropriate.

· Maintain an annual training calendar and ensure course content aligns with Archdiocesan strategy, safeguarding requirements, and parish needs. Assist in the development of practical youth ministry training resources for clergy.

2. Mentoring and Formation

· Mentor and accompany participants through the external training course, offering personal and spiritual support.

· Ensure learning is embedded in the parish or deanery setting so that

· parishes are able to set up and enhance local level groups.

· Track participant progress and provide regular feedback and evaluation reports.

3. Local Youth Leader Development

· Support and enable the recruitment and training of local volunteers, in collaboration with clergy and lay leaders.

· Support the identification and development of deanery-based youth contacts from existing and developing networks to promote the work of the Youth Service in parishes and cascade key information.

· Advise and provide step-by-step support to parish priests and volunteers seeking to develop youth ministry locally.

Key Responsibilities

Facilitate collaboration and networking between parishes and deaneries to share best practices.

Develop existing toolkit/guidance for youth leaders to support them in their ministry.

Additional Responsibilities

4. Mission Team

· Develop pathways and training for Mission Team alumni to continue

· serving in their local parishes or deaneries as youth leaders.

· Assist the Mission Team Programme Lead in delivering the Mission

· Team’s annual training programme where required.

5.Event Support

· Support the Director of Youth and the Event Coordinator at key events.

· Represent the training programme at relevant meetings or gatherings.

6.Monitoring & Evaluation

· Collect and assess feedback from training sessions and participants.

· Produce concise quarterly reports summarising training outcomes, parish engagement, and areas for development.

Essential

· A practising Catholic who is committed to the mission and teachings of the Catholic Church, and passionate about youth ministry.

· Experience of working in Catholic youth ministry at parish, diocesan, or school level.

· Experience delivering training or formation programmes, ideally to young people and/or adult volunteers.

· Experience in mentoring or accompanying individuals in a faith context.

· Ability to engage effectively with clergy, volunteers, and young people across diverse settings.

· Excellent communication, planning, and time management skills.

· Confident in delivering content both in person and online.

· Right to work in the UK and willingness to undergo a DBS check.

· Proven ability to work independently and manage multiple relationships simultaneously.

· Commitment to safeguarding and maintaining appropriate professional boundaries in line with Archdiocesan safeguarding policies.

Desirable

· A degree or equivalent qualification in Theology, Catechesis, Education, Youth Ministry, or a related field.

· Familiarity with the structures and pastoral life of Catholic parishes and deaneries.

· Understanding of safeguarding policies and best practice in a Church context.

· Experience supporting volunteers and clergy to launch or sustain parish based initiatives.

Application Information

To apply for the role, please use the button at the top of the page to send us your CV and cover letter.