889 Office management jobs

The Centre Assistant will support the smooth running of the Smart Works Bristol service, creating a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Centre Assistant will be the first point of contact clients and visitors will have with Smart Works, providing administrative, phone and booking support for clients across Bristol and beyond. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative and customer service skills, excellent communication and collaboration skills and a drive to ensure all women who visit us have the best possible experience.

In addition to reception and administrative duties, the Centre Assistant will have the opportunity to get involved in and support exciting and varied project depending on their individual interests and skillsets. This could involve working with our volunteers, supporting on events, or creating new comms or social media posts.

If you’re passionate about supporting women, then this is an ideal opportunity for you. The role will be based full-time at our new centre in Easton Business Centre, Bristol. There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support.

To apply, please submit a CV and answer the following questions via our portal by 9am on Monday 28th September 2026. 

1.Why do you want to work for Smart Works Bristol? (max 200 words)

2.Based on your traits and skillsets, what impact do you think you could have in this role? (max 200 words)

3. Our clients can be nervous or lacking in confidence when they visit us. How would you help someone feel welcome and comfortable? (max 200 words)

Teens Unite is leading the way in youth cancer support.

We’re an energetic, ambitious and dynamic charity improving the lives of 13-24-year-olds living with, and beyond, cancer. We’re not here to cure cancer. We’re here to empower young people to rebuild their lives and thrive beyond a diagnosis.

This is an incredibly exciting time to join the team. We’re growing rapidly, working alongside major brands and global organisations – from YouTube to Warner Bros. - as well as influencers and celebrity ambassadors, from the Sidemen to Grace Andrews. We’re also growing our media presence across everything from podcasts and radio including Capital FM, all to raise awareness of our work and generate the vital support needed to reach more young people.

From leading influential campaigns and securing media opportunities, to demonstrating our impact to corporate partners and supporters and acting as a guardian of the Teens Unite brand, this role is about amplifying our voice at every level. You’ll help ensure our message and purpose are clear, our impact is seen and understood, and more people are inspired to support our work.

And we’re about to embark on our most ambitious chapter yet.

We’re building the first purpose-built retreat in England for young people overcoming cancer. This pioneering, first-of- its-kind development will transform the support available to young people for generations to come.

Who you are:

You’re creative and proactive, with a talent for compelling storytelling, and a special way with words - whether it’s pitching a media story, keeping supporters updated on the difference they’ve made, or creating a campaign that turns heads, stops scrolling and encourages people to click the donate button.

You’ll seek new opportunities, spot potential and think differently about how Teens Unite can continue to grow its voice, influence and reach.

You’ll be excited by the opportunity to help take Teens Unite to the next level, finding new and innovative ways to raise awareness, build our profile and ensure more people understand the difference our work makes to young people living with, and beyond, cancer.

At the same time, you’ll understand the importance of a strong and consistent brand. You’ll have the confidence to push boundaries and explore new ideas while ensuring everything we communicate remains true to the Teens Unite voice, personality, values and brand guidelines.

Driven by purpose, you’ll be excited by the opportunity to use your communications skills to drive real change - ensuring the voices of the young people we support are heard, inspiring more people to support our work, and positioning Teens Unite as a leading charity with influence and recognition far beyond the youth cancer sector.

The role:

This role is about taking our communications to the next level and ensuring the Teens Unite voice is heard louder than ever.

You’ll be our go-to creative for compelling copy and standout design across print, online and digital marketing. From our website and newsletters to campaigns and supporter communications, you’ll bring the Teens Unite voice, purpose and personality to life - creating meaningful, thought-provoking communications that capture attention and inspire action.

You’ll keep our supporters motivated, engaged and connected to the difference they make. From demonstrating impact to the major corporate partners we work alongside, to sharing the heartwarming stories our regular donors want to hear, you’ll ensure everyone who makes our support possible feels recognised, valued and connected to our mission.

You’ll secure press opportunities through building strong relationships with journalists and media outlets, and understanding what makes a captivating news story, raising awareness of Teens Unite and the issues facing young people living with, and beyond, cancer.

You’ll support the delivery of integrated marketing campaigns that support our strategic objectives, from Teenage and Young Adult Cancer Awareness Month to Mental Health Awareness Week - finding creative ways to reach new audiences, start conversations and drive action.

And as we embark on our most ambitious chapter yet, you’ll also play an important role in raising the profile of our capital appeal. You’ll help build momentum, generate exposure and increase supporter engagement as we bring England’s first purpose-built retreat for young people overcoming cancer, to life.

What we offer:

When joining Teens Unite, you can expect:

• Flexible and hybrid working arrangements
• 33 days annual leave pro rata (inclusive of Bank Holidays)
• Christmas office closure
• Optional company-contributed pension scheme
• Recently refurbished offices and free on-site parking
• To be part of an inclusive and dynamic work environment with a dedicated and growing team
• Support in your personal and professional development, including access to training
• The opportunity to collaborate with incredible brands and organisations from Tesco to YouTube
• The chance to make a real-life difference in the lives of young people

Essential experience and qualifications:

Essential:

• Experience contributing to or leading multi-channel campaigns
• Excellent copywriting and storytelling skills
• Evidence of delivering marketing activity with measurable results
• Strong organisational skills and ability to manage multiple priorities
• A collaborative and confident approach - comfortable contributing ideas and taking ownership of projects
• Ability to thrive in a fast-paced, forward-thinking organisation and adapt to changing priorities
• Must be able to commute to Broxbourne, Hertfordshire

Desirable:

• Experience developing media relationships and securing press coverage
• Experience within the charity or not-for-profit sector
• Knowledge of Canva or similar design platforms
• Experience using email marketing platforms (e.g. Mailchimp)
• Experience updating website CMS systems

Summary of Key Milestones

The first round of interviews will commence from Monday 5th October

Should a suitable candidate be found prior to the closing date, applications will close early.

Business Support Officer - People and Culture

Location

Home based / Reading

Workplace type

Fully remote

Compensation

£26,663 - £31,368 / year

The Duke of Edinburgh's Award (DofE) empowers young people to develop the skills, confidence, and resilience they need to succeed in life.

We are looking for a highly organised and proactive Business Support & Organisational Development Administrator to join our People & Culture Team. This is a varied and rewarding role that combines office administration, facilities coordination, organisational development support, and stakeholder management.

If you enjoy managing multiple priorities, providing excellent customer service, and ensuring the smooth running of office and team operations, we'd love to hear from you.

As the Business Support & Organisational Development Administrator, you will provide high-quality administrative support across the People & Culture Team, with a particular focus on Organisational Development, Health & Safety, and office coordination.

You will play a key role in ensuring the effective day-to-day operation of our Reading office while supporting learning and development activities that help our people thrive.
Key Responsibilities

Office & Administrative Support

• Coordinate and minute Health & Safety and Staff Consultation Forum meetings.
• Manage Display Screen Equipment (DSE) risk assessments.
• Coordinate desk and meeting room bookings across the Reading office.
• Process incoming post and cheques, liaising with Finance as required.
• Respond to and record enquiries in line with DofE policies and procedures.
• Coordinate annual PAT testing and maintain Health & Safety records.
• Manage stationery requests across the organisation.
• Act as the key contact for office access and desk booking systems.

Organisational Development Support

• Provide administrative support across Learning & Development, Equity, Inclusion and Wellbeing activities.
• Coordinate training programmes, including venue bookings, travel arrangements, accommodation, and logistics.
• Support the administration and maintenance of the Learning Management System (LMS).
• Assist with organising team meetings, workshops, and events.

Facilities & Contract Management

• Coordinate hire car, hotel, and travel booking requests.
• Act as the primary point of contact with the Reading office landlord and external suppliers.
• Coordinate office access passes, cleaning arrangements, and other facilities-related services.

N.B. this is a part-time position 28 hours per week, Monday to Friday and able to work in the Reading office a Minimum of 1 day per week.

What we are looking for:

We are looking for someone who is enthusiastic, organised, and enjoys building positive relationships with colleagues and external stakeholders.

Essential Skills & Experience

• Strong administrative and organisational skills with the ability to manage a varied workload.
• Experience coordinating meetings, preparing agendas, and producing accurate minutes.
• Excellent diary and calendar management skills.
• Strong attention to detail and experience maintaining records, trackers, and filing systems.
• Excellent customer service and stakeholder management skills.
• Experience arranging travel, accommodation, venues, and catering.
• Ability to handle confidential information with professionalism and discretion.
• Strong IT skills, including Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
• Self-motivated, proactive, and able to work independently using initiative.

Desirable

• Previous experience in office or facilities management.
• Knowledge of HR, People & Culture, Organisational Development, or Learning & Development environments.
• Experience using Learning Management Systems or training platforms.

How to apply and interview dates

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.

The deadline for applying for this role is: 27th September - Midnight

Interviews will take place on: WC 14th October to be held in Reading Office. 

Teens Unite is leading the way in youth cancer support.

We’re an energetic, ambitious and dynamic charity improving the lives of 13-24-year-olds living with, and beyond, cancer. We’re not here to cure cancer. We’re here to empower young people to rebuild their lives and thrive beyond a diagnosis by taking part in our specialist activities, programmes and residential stays.

This is an incredibly exciting time to join our team. Demand for our support is growing rapidly, with a 48% increase in young people registering over the last 12 months.

As we grow, we’re embarking on our most ambitious chapter yet: building the first purpose-built retreat in England for young people overcoming cancer. This pioneering, first-of-its-kind development will transform the support available to young people for generations to come.

We’re looking for an experienced, ambitious and creative Trusts & Grants Manager to play a vital role in making this vision a reality. Combining exceptional relationship-building skills with the ability to develop standout, compelling pitches and applications, you will secure vital funding for both this transformational project and our existing services, to ensure we reach our ambition of providing 30,000 opportunities for teenagers and young adults over the next decade.

Who you are:

You thrive on building relationships and are a natural storyteller with a strong strategic instinct - someone who understands what matters to a funder and can build genuine connections between their priorities and the work, impact and ambitions of Teens Unite.

You understand that a successful funding application is never simply about changing a few words in an existing proposal. You have a talent for developing persuasive, engaging and individually tailored applications and reports that stand out and inspire funders to invest in our work.

You’ll research every opportunity, take the time to understand each funder’s priorities and motivations, and build meaningful relationships that keep Teens Unite front of mind when funding opportunities arise. You’ll adapt the tone, emphasis and case for support accordingly - while always retaining Teens Unite’s own language, personality and brand.

You’ll have a strong track record of securing funding and building a successful pipeline and recognise that the relationship with a funder doesn’t end when the funds are received. You’ll take pride in nurturing relationships, demonstrating the impact of their support and building long-standing partnerships with the potential to grow over time.

You’ll have experience of exceeding fundraising targets and taking ownership of the complete funding journey –from identifying opportunities and developing compelling applications, through to managing grants, demonstrating impact and securing future or repeat funding where appropriate.

You’ll take real ownership of delivering tangible results, bringing fresh ideas, ambition and a proactive approach to identifying and pursuing new opportunities.

The role:

As a self-funded charity, grant income is a vital and growing area of fundraising at Teens Unite, supporting both our current service delivery of activities, programmes and residential breaks, and our ambitious plans for the future.

Teens Unite currently raises £200,000 per annum from grants and trusts, and we are looking to grow this year on year through developing and delivering an ambitious grants fundraising strategy, which will support Teens Unite’s current service delivery and work towards raising the remaining 50% needed of our £6.5million capital appeal to build England’s first purpose-built retreat for young people overcoming cancer.

This isn’t about simply stepping into a bid writing role, it’s about thinking creatively to retain existing funding relationships and seeking new opportunities with the ability to balance ambition with integrity, ensuring funding opportunities genuinely align with organisational priorities and values.

We need you to:

• Take ownership of Teens Unite’s trusts, foundations and grant income programme, working towards agreed annual income targets across programme, core and capital funding.
• Develop and deliver an ambitious trust and grants fundraising strategy to grow income year on year, across programme, core and capital funding
• Research prospective trusts, foundations and grant-making organisations and identify opportunities that align with Teens Unite’s work and ambitions.
• Write compelling funding applications, proposals and cases for support
• Develop project budgets and funding packages in collaboration with colleagues
• Build, nurture and maintain long-term relationships with funders
• Manage grant agreements, reporting requirements and payment schedules
• Produce engaging, evidence-led impact reports that clearly demonstrate how funding has been used and the difference it has made
• Monitor income performance against agreed targets and maintain accurate fundraising records and pipeline reports
• Work collaboratively with colleagues across the organisation to maximise the impact of funding secured

What we offer:

When joining Teens Unite, you can expect:

• Annual performance-related bonus opportunity
• Flexible and hybrid working arrangements
• 33 days annual leave pro rata (inclusive of Bank Holidays)
• Christmas office closure
• Optional company-contributed pension scheme
• Recently refurbished offices and free on-site parking
• To be part of an inclusive and dynamic work environment with a dedicated and growing team
• Responsibility and ownership of an income stream that is fundamental to Teens Unite’s growth and future
• Support in your personal and professional development, including access to training
• The chance to make a real-life difference in the lives of young people

Essential experience and qualifications:

• Demonstrable experience securing income from trusts and foundations
• Experience of securing capital funding, and multi-year, core and programme funding Strong relationship building skills
• Understanding of monitoring, evaluation and impact reporting Developing relationships with major trusts and foundations Excellent organisational and project management abilities

Summary of Key Milestones

We will commence first round of interviews: From Wednesday 30th September

Should a suitable candidate be found prior to the closing date, applications will close early.

Help turn local generosity into life-changing support for people when they need it most.

At Braintree Area Foodbank, we believe no one in our community should have to face hunger or hardship alone.

We provide emergency food and practical support to individuals and families in crisis, while working towards longer-term solutions to poverty. Over recent years, we have increasingly focused on providing more in-depth support, helping people maximise their income, address the challenges they face and create the conditions to move forward.

Now, we are looking for a proactive and driven Fundraising Manager to help us build a sustainable future.

Please note that interviews will take place on the 15th of October 2026. We will be actively shortlisting and so will get in touch as soon as possible about inviting you to interview.

The role

This is an exciting opportunity to shape and grow our fundraising function. You will develop income from businesses, community organisations and individuals, building relationships that help turn local generosity into meaningful, long-term support.

You will have the freedom to identify opportunities, develop new ideas and build fundraising activity from a relatively blank slate. While we already have an established base of supporters and fundraising materials, there is significant scope to develop new relationships, improve supporter engagement and create sustainable sources of unrestricted income.

Working closely with the Charity Manager, staff and Trustees, you will play a key role in building a fundraising function capable of making a significant contribution towards the foodbank's future.

Fundraising Manager

Location: Braintree, Essex (hybrid working considered)
Contract: 2-year fixed term, part-time, 25 hours per week, with scope to increase in future
Salary: £18,000–£20,000 per year (£27,000–£30,000 FTE)
Annual Leave: 33 days including bank holidays (F.T.E)

What you'll be doing

• Developing and delivering fundraising activity across corporate, community and individual giving.
• Building relationships with local businesses and developing opportunities for partnerships, sponsorship, employee fundraising and other forms of support.
• Developing relationships with churches, schools, community groups and other local organisations.
• Growing individual giving, including encouraging one-off supporters to become regular donors.
• Identifying and approaching new supporters and proactively developing fundraising opportunities.
• Developing campaigns, appeals, newsletters and other communications that inspire people to support our work.
• Creating a structured approach to supporter stewardship, ensuring donors understand the difference their support makes.
• Building and maintaining a clear pipeline of fundraising opportunities and relationships.
• Maintaining accurate supporter records and ensuring appropriate GDPR and data protection practices.
• Monitoring fundraising activity and income, evaluating what works and reporting progress to the Charity Manager and Trustees.
• Developing and implementing an annual fundraising plan.
• Representing the foodbank at meetings, networking events and within the local community.

This job is for you if...

• You have experience in fundraising, business development, sales, income generation or another role involving securing financial support.
• You are confident building relationships and identifying new opportunities.
• You are comfortable approaching people, making the case for support and asking for financial contributions.
• You are an excellent communicator, both in person and in writing.
• You are proactive, self-motivated and enjoy working independently.
• You can turn ideas into practical action and are comfortable building something new.
• You are organised and able to manage multiple relationships, opportunities and priorities.
• You are confident using databases, spreadsheets, email and standard office software.
• You share our commitment to treating people experiencing hardship with dignity and respect.

Experience of charity fundraising, corporate partnerships, individual giving, community fundraising or supporter databases would be an advantage, but we welcome applications from people with transferable experience from other sectors.

About us

Braintree Area Foodbank is a charity founded on Christian principles. Not every member of our team is a Christian, but we share a commitment to the values that underpin our work and welcome applications from people who do the same.

We believe that all people are created equal and are committed to creating an inclusive workplace where people are treated fairly and with respect.

Why join us?

This is an opportunity to make a real difference locally while building something with long-term potential. You won't simply be maintaining an existing fundraising programme, you'll have the opportunity to shape it, grow it and help create a more sustainable future for a charity supporting thousands of people across our community.

Our Vacancy

Join us as the Senior Remediation Legal Compliance Manager and play a pivotal leadership role in ensuring Peabody's fire remediation programme remains legally compliant, well-governed and aligned with evolving building safety legislation.

About the role

As Senior Fire Remediation Legal Compliance Manager, you'll lead Peabody's Fire Remediation Legal Compliance function, setting the standards, governance framework and assurance processes that underpin our fire remediation programme. 

You'll be responsible for ensuring the programme operates within its legal obligations arising from contracts, legislation, leases, grant funding agreements and third-party arrangements. You'll also lead delivery of the Cladding Safety Scheme grant funding requirements, working closely with Homes England, internal stakeholders and external partners to ensure compliance, transparency and successful programme delivery. 

What You'll Do

• Lead, develop and inspire a team of eight through two direct-report managers, setting priorities and building capability across the legal compliance function.
• Own the delivery of the Cladding Safety Scheme grant funding requirements, including applications, reporting, administration and assurance activity.
• Act as the senior point of contact for Homes England regarding grant funding compliance, reporting and escalations.
• Ensure compliance with legal obligations arising from contracts, legislation, leases, grant funding agreements and third-party arrangements.
• Provide leadership on compliance with the Building Safety Act 2022, Fire Safety Act 2021 and related building safety regulations.
• Oversee monitoring and reporting of litigation affecting the fire remediation programme and support contractual negotiations where required.
• Lead oversight of complex Land Registry title structures, lease reviews and leaseholder protection obligations.
• Deliver executive, board and regulatory reporting, ensuring accurate and timely compliance information.
• Oversee programme data management, including asset, liability and property records.
• Act as the senior escalation point for compliance risks, identifying solutions and driving continuous improvement across governance processes. 

What You'll Need

• Significant leadership experience within a legal, compliance or governance environment, including managing managers.
• An LLB Law Degree or relevant legal qualification.
• Detailed knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and associated guidance and regulations.
• Experience managing government grant funding programmes, ideally the Cladding Safety Scheme or Building Safety Fund.
• Expert knowledge of Land Registry titles, complex leases and leaseholder protections.
• Strong experience managing complex programmes, including planning, reporting and data management.
• Experience working within a regulated environment subject to external scrutiny.
• Excellent communication and stakeholder management skills, with the ability to influence executives, regulators, funders and external partners.
• Strong judgement, leadership and decision-making skills when managing risk, compliance and governance matters. 

What We Offer

• 30 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution
• Professional development and opportunities to broaden your experience

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

This advert will close on Monday 5th October. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.

Our Assessment Process

Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office across week commencing 12th October 2026. 

If you have any questions about this role, please email Talent Specialist, Ryan Loasby.

Project Manager: Voices for Health Equity (Maternity Cover)

Job Description and Person Specification

Job title Project Manager: Voices for Health Equity (Maternity Cover)

Hours 35 hours per week

Duration 11 months, ideally starting in mid November, with potential to extend to 15 months with mutual agreement

Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.

Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.

Reports to Director of Evidence and Improvement

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

In April 2026, National Voices was commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 50+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.

For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:

1. Ensuring meaningful participation of people and communities

2. Championing accessibility and inclusion

3. Valuing VCSE organisations as equal partners

4. Ensuring insights collected lead to impact and action

5. Investing in the long-term capacity and agency of VCSE organisations

6. Being brave and principled – acting with courage and not shying away from difficult conversations

The Voices for Health Equity Project Manager role is to:

- Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.

- Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.

- Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.

- Provide day-to-day project governance, reporting, quality assurance and risk management.

The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.

Responsibilities

Programme and client management

· Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.

· Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.

· Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.

· Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.

Building and managing the Public Engagement Network

· Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.

· Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.

· Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.

· Ensure participants are appropriately supported, reimbursed and recognised for their contribution.

· Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.

Co-ordinate and support activities capturing insight, learning and impact

· Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.

· When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.

· Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.

· Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.

Governance, quality and risk management

· Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements

· Contribute to internal management groups and partnership meetings as required

· Maintain and review risk registers and quality assurance processes.

· Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.

· Support preparation of regular performance and impact reports for internal and external audiences.

Partnership and stakeholder management

· Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working

· Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.

· Represent National Voices at external meetings, events and learning forums as required.

Line management and internal leadership

· Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.

· Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.

· Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture

· Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.

General

· Take a proactive approach to including people with lived experience and members in all areas of work

· Support the development of funding bids and proposals, including shaping delivery models and costing activity.

· Follow organisational processes to measure, monitor and communicate the impact of our work

· Support good project, financial and data management

· Contribute to team planning activities and undertake other relevant duties as appropriate

· Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours

Person Specification

Values, attitudes and behaviours

• Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
• Strong commitment to equity, inclusion and reducing health inequalities
• Proactive, flexible and comfortable working in complexity
• Calm under pressure and able to manage multiple priorities while maintaining quality
• Confident in building relationships and constructively challenging where needed
• Comfortable working collaboratively and taking responsibility for delivery
• Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact

Skills and abilities

• Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
• Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
• Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
• Experience of managing partnerships, subcontractors or commissioned work
• Strong organisational skills, with the ability to prioritise, plan and manage risk
• Experience of quality assurance, reporting and working within governance frameworks
• Excellent people skills, with the ability to lead, support and motivate others

Experience, knowledge and understanding

· Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.

· Experience in engaging with people experiencing inequalities in a safe and meaningful way.

· Demonstrable experience in monitoring and reporting on KPIs and the impact of engagement work.

· Experience of managing funder relationships and generating income.

· Experience of facilitating and presenting at events and workshops.

· Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)

· An understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)

· Project management qualifications (desirable)

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.

In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.

Application guidance

Please submit a CV and answer the questions in the application form to apply.

Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is noon on 2nd October 2026.

The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Job Title - Project Management Officer (Operations)

Contract - Permanent

Hours - 35 hours per week

Salary - £33,000 - £35,000 per annum (depending on experience)

Location - Coram Campus, London WC1N 1AZ

Additional information: Applicants must currently hold the right to work in the UK, as no sponsorship is available for this role. This position is based at our office on the Coram Community Campus, with some flexibility to work from home up to 2 days per week, depending on business need.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram International

Coram International is a research and consultancy team based at the Coram Children’s Legal Centre in London. Our team works with UN agencies, international charities and governments around the world to promote and protect children’s rights.

Our work involves designing and implementing research on a broad range of thematic areas relating to children. We also provide technical expertise to support the development of laws, policies and programmes to protect children’s rights as well as training for professionals and practitioners who work with children. Our thematic areas of focus include: the treatment of children within criminal justice systems; violence against children and child protection; protecting the rights of children in the context of migration and asylum; child marriage; adolescents’ access to sexual and reproductive health rights; the rights of children in the context of armed conflict and terrorism; and many others. We work in countries throughout the world.

We are seeking a highly organised, diligent and proactive Project Management Officer to manage a portfolio of consultancy projects and provide comprehensive administrative and operational support to our team.

This role does not involve conducting research or managing programmes or services delivered directly to children and families.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Wednesday 30th September 2026 @ 23:59pm

Interview Date: Interviews commencing the week of 5th October 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 281222.

This is an exciting opportunity for an experienced charity operations and finance professional to join as our inaugural Operations and Finance Manager. As we continue to grow our impact, we are seeking an exceptional Operations and Finance Manager to work closely with the Chief Executive and Executive Chair to help strengthen our operations and oversee our finances. This is a role combining strategic thinking with hands-on operational delivery. You will, support our Chief Executive and Executive Chair to develop and implement organisational strategy while ensuring our people, systems, governance and finances support the effective delivery of our mission. You will join a close-knit team that punches above its weight, with real influence on policy affecting millions of babies worldwide. If you're an experienced charity operations and finance professional looking for your next challenge, we'd love to hear from you.

We review applications as they come in and reserve the right to appoint before the closing date.

As the Administration, Governance & Facilities Officer, you will play a pivotal role in supporting the effective operation of the Joseph Levy Foundation. Working closely with the Executive Director, you will provide high-quality administrative, governance and facilities support, ensuring the Foundation operates efficiently and meets its governance and operational responsibilities.

This is a varied and hands-on role in a small, values-led organisation, offering the opportunity to work across board and committee administration, governance support, office and facilities management, organisational administration and stakeholder coordination. You will act as the primary point of contact for governance administration, supporting Trustees and the Executive Director by coordinating meetings, preparing board papers, producing accurate minutes and maintaining governance records.

Alongside governance responsibilities, you will oversee the day-to-day administration and facilities functions of the Foundation, ensuring the office operates smoothly and  systems and records are maintained. You will also contribute to improving administrative processes and embedding efficient ways of working across the organisation.

Key Responsibilities

Administration

• Provide comprehensive administrative support to the Executive Director and, where required, the Chair and Trustees.
• Prepare letters, reports, presentations and other documents.
• Manage the Foundation's shared email inbox and correspondence.
• Update and maintain electronic filing systems, including SharePoint.
• Maintain accurate organisational, governance and grant records.
• Support the Foundation's governance administration.

Meetings & Coordination

• Organise meetings, including Board and Trustee meetings, and prepare agendas and meeting papers.
• Attend Board meetings, producing accurate minutes and action logs.
• Support the organisation of Foundation events, workshops and meetings.

Office & Facilities

• Maintain a safe, organised and welcoming office environment.
• Order and monitor office supplies and equipment.
• Welcome visitors and assist with the day-to-day running of the office.
• Open and close the office on your working days.
• Liaise with suppliers and contractors to support the smooth operation of the office.

General Responsibilities

• Build positive working relationships with colleagues, trustees, suppliers and external stakeholders.
• Maintain confidentiality and handle information appropriately.
• Work in accordance with the Foundation's values, policies and procedures.
• Contribute to improving administrative processes and ways of working.
• Carry out any other duties appropriate to the role.

Person Specification

We recognise that people develop their skills and experience through many different pathways and do not expect applicants to meet every area listed below.

We are particularly interested in people who bring experience of administration, governance and office operations, together with the ability to build positive relationships, manage competing priorities and support the effective running of a small, values-led organisation.

Experience

• Experience of providing administrative support to senior leaders, Boards or Trustees.
• Experience of coordinating meetings, including preparing agendas, meeting papers and supporting documentation.
• Experience of producing accurate minutes and maintaining action logs.
• Experience of coordinating office administration and facilities.
• Experience of maintaining accurate records and using digital systems to support administration.

Skills

• Able to organise and prioritise a varied workload.
• Able to communicate effectively with a range of stakeholders.
• Able to produce accurate work with attention to detail.
• Able to build positive working relationships with colleagues, Trustees, suppliers and external stakeholders.
• Able to work independently, use initiative and exercise sound judgement.
• Able to identify and escalate issues appropriately.
• Able to contribute to improving administrative processes and ways of working.

Knowledge

• Knowledge of governance processes and Board or Trustee administration.
• Knowledge of office administration and facilities management.
• Knowledge of digital systems used to support administration and collaboration.
• Knowledge of the importance of handling confidential information appropriately.

Personal Attributes

• Proactive and adaptable in your approach to work.
• Willing to learn and develop new skills.
• Committed to the Foundation's values.

Other Requirements

• Able to work 2.5 days per week from the Foundation's office in Edgware Road, London, starting at 9am on working days.
• Legal right to work in the UK.
• Willing to complete an Enhanced DBS check before appointment.

Recruitment Timeline

• Applications open: Wednesday 9th September
• Applications close: Sunday 27th September
• Interviews (in person at our office in Marylebone, London): w/c 5th October

Job details

Salary: £35 - £37k FTE (£17,500 - £18,750 pro rata)

Contract: Part-time, 18.75 hours (2.5 days per week)

Location: Office based, Edgware Road, London

Reports to: Executive Director

Equity and Inclusion

The Joseph Levy Foundation is committed to building an inclusive and equitable workplace where everyone feels welcomed, valued and able to thrive. We actively encourage applications from people with different backgrounds, experiences and perspectives, particularly those who are underrepresented in the charity sector. We recognise that people develop their skills through many different pathways and welcome applications from candidates whose experience has been gained through employment, volunteering, education or lived experience.

About us

The Joseph Levy Foundation is an independent grant-making charitable organisation with a long-standing commitment to funding smaller, grassroots organisations. With an endowment of around £23m, our annual commitment in grants in recent years has averaged £500,000.  We have recently embedded an ambitious strategy which aims to find, fund and support organisations and individuals who have ambitious ideas to help young people experiencing disadvantage.

In tandem with our strategy review, we have undergone a comprehensive change process, which includes refreshing our processes and embedding an equitable grant making procedure. 

As we enter the midpoint of the new strategy we will continue to be ambitious by introducing a Young Advisory Board to guide our work and to coach and support charity leaders of the future. This continued commitment will see the Foundation lead with its values which are:

• Equity and inclusion

• Connectivity and collaboration

• Commitment and integrity

• Innovation and imagination

• Engagement and Joy for life

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Business Support Administrator to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

As Business Support Administrator, you will be responsible for creating a welcoming working environment at our Head Office in Camden. This is also a space where our service users should feel safe and cared for, which is a key part in ensuring that our Head Office runs smoothly for our service users, staff teams, volunteers and visitors.

As part of the Business Support team, you will also deliver cross organisational services to support business operations, which includes insurance, utilities, IT, phones and Health & Safety reporting.

About You

You’re passionate about meeting the needs of our service users and you bring a positive can-do approach to your work. Your experience of adopting processes and systems to embed best practice in support functions will help you to excel in this role.

You work well in diverse teams, and as an active team player, you're keen to work with colleagues towards common objectives.

Additional Information

The postholder will provide on-site business support within our Head Office. Given the nature of this role, we are unable to offer hybrid working for this position.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

· Flexible working

· Focus on learning and development (internal career progression and training)

· Generous holiday entitlement

· Employer pension contribution

· Family-friendly leave and enhanced maternity pay

· Access to Inclusion Networks

· Daily clinical debriefing

· Two paid wellbeing days

· Employee Assistance Programme providing free 24/7 support and advice

· Employee Benefits Platform offering staff discounts, benefits, and savings

· Flow & Restore yoga classes

· Meditation sessions

· Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

Values, Behaviours & Competencies

Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

Contract: Full Time, Permanent
Salary: £45,288.27 (£48,863.65  if you are receiving London Office Allowance) plus competitive pension 

Location: Flexible, hybrid. If you are based in London you are required to attend the London office twice a week. If you are based outside of London, you are required to attend the London office once a month. (Please note that travel to the London office is at your own expense)

As our People Partner within the People team you'll work alongside leaders across the organisation to build high-performing, inclusive teams, by developing confident managers and supporting them to make great people decisions. 

You'll join at an important period of development for Frontline, working across a varied portfolio of business partnering activity and People projects as our organisational needs continue to evolve. 

You’ll act as a trusted adviser to managers across the full employee lifecycle, balancing strategic thinking with practical delivery. Whether supporting organisational change, recruitment, talent, employee relations or wider people projects, you'll bring sound judgement, a coaching style and a pragmatic approach to achieving great outcomes for our people and the organisation.

This is a broad, evolving role that combines business partnering, employee relations, recruitment, talent and organisational improvement. We're looking for a true generalist that enjoys variety, and can role model our organisational culture and values.

Key Responsibilities

Business Partnering 

• Partner with managers to strengthen leadership capability, support effective decision-making and develop confident people management practices.
• Provide expert, balanced and pragmatic advice on employee relations matters including absence, performance, conduct, grievances, capability and organisational change.
• Advise managers on organisational and contractual change, helping them assess people implications, identify appropriate approaches and navigate consultation and change processes fairly and effectively. 
• Coach and support managers to lead their teams through periods of change and uncertainty, ensuring effective communication and engagement
• Provide proactive coaching, advice and challenge across the employee lifecycle.
• Build manager capability by coaching leaders to identify and address people challenges early, preventing issues from escalating where possible.
• Support managers to build high-performing teams through effective recruitment, performance management, talent development and succession planning. 

Organisational Development

• Lead and contribute to People projects and initiatives in response to organisational priorities, taking ownership from development through to implementation. 
• Support the delivery of our talent and workforce priorities, including performance, development and succession planning. 
• Partner with managers on workforce planning and organisational change, helping teams adapt as organisational needs evolve. 
• Use insight, feedback and data to identify opportunities to strengthen organisational effectiveness and employee experience

People strategy and improvement

• Take ownership for reviewing and improving People policies, guidance and processes.
• Identify themes and trends from business partnering activity and translate these into practical improvements.
• Develop strategies that support effective, inclusive recruitment and retention
• Use insight and data to inform decisions and influence stakeholders
• Take ownership of and contribute to People Team priorities and projects, adapting focus as organisational needs evolve.
• Role model organisational values and act as an ambassador for the People Team

For list of full responsibilities, please see the job pack

A little bit about you

Experience and Knowledge

•  Previous experience operating in a People Partner, Senior HR Adviser role (or similar)
•  Experience of independently advising managers across a broad range of employee relations matters, including complex cases.
•  Experience partnering with managers across recruitment, workforce planning and/or talent management (desirable)
•  Experience of working within a mission-led, or charity context (desirable)
•  Demonstrable experience of using a coaching style with the ability to influence, challenge and build management capability
•  Good knowledge of employment law and best practice with the ability apply policy proportionately whilst balancing organisational risk
• Experience advising and supporting managers through organisational and contractual change, including consultation processes
•  CIPD qualified (desirable)

Characteristics and Skills

• Strong relationship-building and stakeholder management skills
• Ability to understand organisational priorities and translate them into practical people solutions.
• Comfortable operating autonomously, exercising professional judgment and taking ownership for outcomes
• Ability to navigate ambiguity and prioritise competing demands effectively
• Able to maintain professionalism and influence constructively.
• Strong understanding of risk and confidence in knowing when to escalate.
• Demonstrates commitment to creating inclusive and high-performing cultures.
• Enjoys variety and is comfortable working in a role where priorities may evolve as the organisation grows.

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)

The Suicide Bereavement Specialist Manager leads and manages a team of approximately 10–12 Suicide Bereavement Specialists, providing strong and supportive management alongside clear professional accountability and oversight of practice.

The postholder will also maintain a small caseload of approximately 5–10 beneficiaries, enabling them to remain connected to frontline practice and the experiences of people accessing the service.

The postholder has operational responsibility for the beneficiary journey from the point a referral enters the service through assessment, triage and allocation to a Suicide Bereavement Specialist, and for ensuring that subsequent support is safe, timely, appropriate, person-centred and delivered to Pete’s Dragons’ expected standards.

Relationship with the Beneficiary Services Manager

The Beneficiary Services Manager holds overall strategic responsibility for Beneficiary Services, including the direction, development and performance of beneficiary-facing services across Pete’s Dragons.

The SBS Manager holds operational responsibility for the day-to-day delivery, management and quality of the Suicide Bereavement Specialist service.

The SBS Manager is expected to exercise appropriate professional and managerial autonomy in the daily operation of the SBS service, escalating significant safeguarding, workforce, performance, capacity, service-quality or organisational concerns to the Beneficiary Services Manager.

The two roles will work closely together to ensure that strategic decisions are translated into consistent, safe and effective practice.

Key Responsibilities

Referral, Triage and Allocation

The SBS Manager will:

• Take overall responsibility for all incoming referrals to the SBS service from the point of entry through to allocation.
• Review referrals to establish need, urgency, risk, suitability and any additional considerations affecting the provision of support.
• Ensure referrals are processed promptly and in accordance with Pete’s Dragons’ referral pathways, eligibility criteria and service standards.
• Identify and appropriately escalate safeguarding, suicide risk or other significant concerns arising during the referral process.
• Allocate beneficiaries to the most appropriate SBS, considering individual need, practitioner skills and experience, existing caseload, capacity, location and other relevant factors.
• Maintain oversight of referrals awaiting allocation and ensure that beneficiaries do not become lost or unnecessarily delayed within the system.
• Monitor demand, waiting times, caseloads and team capacity and raise emerging pressures with the Beneficiary Services Manager.
• Ensure referral and allocation decisions are clearly and appropriately recorded.

Management and Leadership of the SBS Team

The SBS Manager will:

• Provide day-to-day leadership and management to approximately 10–12 Suicide Bereavement Specialists.
• Lead regular individual management 1:1s with each SBS.
• Lead group supervision and reflective practice opportunities as required.
• Lead daily SBS team meetings and scheduled practice meetings.
• Create a team culture which combines compassion and psychological safety with professional accountability and consistently high standards.
• Maintain regular contact with staff working across different Pete’s Dragons locations.
• Ensure staff have appropriate opportunities to raise concerns, discuss difficult work and seek management guidance.
• Monitor individual workload, caseload and capacity and intervene where concerns arise.
• Support staff wellbeing while maintaining clear expectations regarding professional responsibilities and service delivery.
• Provide appropriate telephone management support for SBS staff working outside normal office hours as required.

Quality Assurance and Practice Standards

The SBS Manager will hold responsibility for the quality of SBS practice and will:

• Undertake formal case audits for each SBS on a quarterly basis.
• Regularly review the quality, accuracy and completeness of beneficiary records and case documentation.
• Monitor SBS practice against Pete’s Dragons’ policies, procedures, practice standards and expected professional boundaries.
• Arrange and review recorded beneficiary sessions at appropriate intervals as part of ongoing practice quality assurance and practitioner development.
• Provide constructive feedback following practice reviews and agree actions or development plans where required.
• Identify excellent practice and ensure learning is shared across the team.
• Identify practice which falls below the expected standard and take timely action to support improvement.
• Monitor beneficiary engagement, missed appointments, case progression, case duration and closure practices.
• Ensure concerns regarding practice, conduct, competence or beneficiary safety are appropriately documented, addressed and escalated.
• Promote reflective professional practice and continuous improvement throughout the SBS team.

Safeguarding and Risk

The SBS Manager will:

• Act as a Designated Safeguarding Officer (DSO) for Pete’s Dragons. Appropriate DSO training can be provided where required.
• Share responsibility for the management and oversight of safeguarding cases within the organisation.
• Provide advice and support to SBSs where safeguarding concerns arise.
• Ensure safeguarding concerns are identified, recorded, escalated and acted upon in accordance with Pete’s Dragons’ Safeguarding Policy and relevant statutory guidance.
• Work collaboratively with other safeguarding leads and senior managers where complex or significant concerns arise.
• Promote confident and consistent safeguarding practice throughout the SBS team.
• Ensure staff understand the distinction between safeguarding, suicide risk, clinical concern and other forms of beneficiary risk and follow the appropriate organisational pathway.

Beneficiary Casework

To remain connected to frontline practice, the SBS Manager will:

• Maintain a small caseload of approximately 5–10 beneficiaries.
• Provide high-quality suicide bereavement support in accordance with Pete’s Dragons’ practice model, policies and standards.
• Maintain timely, accurate and appropriate case records.
• Model excellent professional boundaries, beneficiary communication and case management.
• Participate in appropriate clinical supervision for their own beneficiary work.
• Ensure management responsibilities remain the priority of the role and that their personal caseload does not compromise their availability to manage the service or support the SBS team.

People Management and HR

The SBS Manager will be responsible for all routine HR management relating to their direct reports, including:

• Recruitment and selection of Suicide Bereavement Specialists.
• Induction and probation.
• Regular management supervision.
• Annual appraisal and performance review.
• Identifying individual and team development needs.
• Supporting professional development and CPD.
• Attendance and absence management.
• Managing annual leave and ensuring adequate service capacity.
• Addressing performance, capability, conduct or behavioural concerns promptly and appropriately.
• Supporting staff wellbeing and identifying when additional support may be required.
• Working with the Beneficiary Services Manager and other appropriate colleagues on formal HR matters where necessary.
• Maintaining appropriate and confidential management records.

Training and Development

The SBS Manager will:

• Identify individual and collective training and development needs across the SBS team.
• Ensure mandatory training remains current.
• Support SBSs to develop their knowledge, confidence and professional practice.
• Use case audits, recorded-session reviews, supervision, beneficiary feedback and other quality measures to identify areas for development.
• Contribute to the development and delivery of internal practice training and workshops.
• Support newly appointed SBSs through induction and their transition into independent practice.

Policy, Procedure and Service Development

The SBS Manager will:

• Ensure organisational policies, procedures and agreed ways of working are consistently implemented within the SBS team.
• Communicate changes in policy or practice clearly and ensure staff understand what is expected of them.
• Monitor compliance and address inconsistent practice.
• Contribute frontline operational knowledge to the review and development of policies, procedures, pathways and practice standards.
• Support the Beneficiary Services Manager in implementing service developments and organisational change.
• Identify opportunities to improve beneficiary experience, efficiency, quality and consistency.

Monitoring and Reporting

The SBS Manager will maintain an accurate operational picture of the SBS service, including:

• Referral volumes.
• Referral processing and allocation.
• Waiting times.
• Individual and team caseloads.
• Team capacity.
• Beneficiary engagement.
• Case progression and closures.
• Safeguarding and risk themes.
• Quality assurance findings.
• Staff performance and development.
• Emerging operational risks or pressures.

The postholder will provide appropriate information and reporting to the Beneficiary Services Manager and ensure significant concerns are escalated promptly rather than waiting for routine reporting arrangements.

General Responsibilities

The postholder will:

• Work across Pete’s Dragons Devon locations as required.
• Represent Pete’s Dragons professionally with beneficiaries, colleagues, partners and external agencies.
• Maintain appropriate confidentiality and comply with data protection requirements.
• Work within Pete’s Dragons’ policies, procedures, values and professional standards.
• Attend relevant internal and external meetings.
• Maintain appropriate professional boundaries at all times.
• Undertake relevant training and continuing professional development.
• Work flexibly where reasonably required by the needs of the service.
• Participate in a limited out-of-hours telephone support arrangement for SBS staff undertaking authorised out-of-hours work.
• Undertake other reasonable duties consistent with the seniority and purpose of the role.

Person Specification

Essential

Experience

The successful candidate will have:

• Significant experience of managing and leading staff.
• Experience of managing a team delivering services to people with complex emotional or mental health needs.
• Relevant experience within mental health, bereavement, psychological support, social care or a closely related field.
• Experience of managing staff performance, development, wellbeing and HR matters.
• Experience of quality assuring professional or support-based practice.
• Experience of managing risk and making sound professional decisions in complex situations.
• Experience of working with confidential and sensitive information.
• Experience of balancing competing demands and managing a busy operational service.

Knowledge and Skills

The successful candidate will demonstrate:

• Strong leadership and people-management skills.
• A sound understanding of mental health, emotional distress, grief and vulnerability.
• The ability to assess information and make proportionate decisions regarding risk, urgency and service response.
• Strong safeguarding awareness and a willingness to undertake DSO training where not already qualified.
• The ability to challenge poor or unsafe practice appropriately and constructively.
• The ability to provide clear feedback and support staff development.
• Excellent organisational and workload-management skills.
• The ability to monitor service capacity and allocate work fairly and effectively.
• Strong written and verbal communication skills.
• Confidence in managing difficult conversations.
• Good professional judgement and the ability to know when matters should be escalated.
• Strong IT skills and the ability to use electronic case-management systems effectively.
• The ability to analyse service information and identify trends, risks and areas requiring improvement.

Personal Approach

The successful candidate will:

• Combine compassion with professional accountability.
• Be calm and confident when managing complex or emotionally demanding situations.
• Be approachable without losing appropriate managerial boundaries.
• Be willing to make and stand behind difficult decisions.
• Be curious about practice and committed to continual learning and improvement.
• Understand the importance of reflective practice when working with suicide bereavement.
• Be comfortable working within a service where risk, grief, trauma and emotional distress are part of everyday practice.
• Demonstrate integrity, discretion and sound judgement.
• Share Pete’s Dragons’ commitment to providing timely, appropriate and professional support following suicide bereavement.

Practical Requirements

• Full UK driving licence.
• Access to a vehicle for work purposes.
• Ability and willingness to travel regularly between Pete’s Dragons locations and elsewhere across Devon.
• Ability to work flexibly according to service requirements.
• Ability to participate in limited out-of-hours telephone support for SBS staff.

Desirable

• Previous experience of suicide bereavement or postvention services.
• Previous experience of managing a geographically dispersed team.
• Safeguarding/DSO training.
• Experience of conducting case or practice audits.
• Experience of reviewing recorded professional practice sessions.
• Experience of delivering supervision, reflective practice or professional development sessions.
• Experience of recruitment within health, mental health, social care, bereavement or similar services.
• Knowledge of trauma-informed and person-centred approaches.

Scope and Accountability

This is a significant operational management role with responsibility for both people and practice.

The SBS Manager is accountable for ensuring that the SBS team is appropriately managed, beneficiaries are allocated safely and promptly, the quality of support is actively monitored, concerns are addressed rather than allowed to drift, and the Beneficiary Services Manager has an accurate understanding of the performance, capacity and risks within the service.

The postholder is expected to exercise professional judgement and autonomy within their delegated responsibilities while recognising when an issue requires escalation or strategic decision-making by the Beneficiary Services Manager.

Job Overview 

We are seeking a highly organised and proactive Executive Support Officer to provide comprehensive administrative support to the Chief Executive Officer (CEO), Chair of Trustees and Senior Management Team. The successful candidate will be responsible for coordinating Board, Committee and leadership activities, working with trustees and Committee chairs as required, including organising meetings, preparing papers, taking minutes and tracking actions to support effective governance and decision-making.

Alongside this, you will provide practical operational and administrative support across the organisation, helping to coordinate day-to-day activities and maintain effective systems and processes,

Working with a high degree of autonomy, you will manage competing priorities, use your initiative and identify opportunities to improve administrative processes and ways of working. This is a varied role that will play an important part in helping the organisation run smoothly and effectively. 

Responsibilities 

• Provide high-level administrative and governance support to the CEO and Chair of Trustees, helping to coordinate priorities, communications and key activities. 

• Keep governance and organisational records accurate, up to date and easy to access. 

• Coordinate Board, Committee and Senior Management Team meetings, working with Trustees and Committee Chairs as needed. This will include preparing agendas and papers, taking minutes and following up actions. 

• Review and improve administrative systems and processes to enhance organisational efficiency and effectiveness. 

• Prepare, review, and distribute correspondence, reports, presentations and other organisational documentation using Microsoft Office applications. 

• Provide day-to-day administrative and operational support, including organising meetings, events and travel, ordering supplies, coordinating equipment and helping with other practical tasks. 

• Maintain clear and organised digital and physical filing systems. 

Skills & Experience: 

• Proven experience providing executive, governance, or senior administrative support. 

• Experience coordinating meetings, preparing agendas and papers, and producing accurate minutes and action logs. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a range of digital systems 

• Ability to handle confidential and sensitive information with professionalism, integrity, and discretion. 

• Excellent organisational and planning skills, with the ability to manage competing priorities and meet deadlines. 

• Ability to work independently, using initiative and sound judgement to solve problems and improve ways of working.

• Excellent interpersonal and communication skills, with the ability to build positive working relationships with colleagues, Trustees and external stakeholders. 

We recognise that no candidate will meet every requirement. If you believe you have the skills, experience and enthusiasm to succeed in this role, we encourage you to apply. 

Our Commitment to Equity, Diversity and Inclusion: 

We believe that a diverse workforce strengthens our organisation and enriches the communities we serve. We welcome applications from people of all backgrounds and experiences, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, belief, or socioeconomic background. 

We are committed to fostering a workplace where everyone feels valued, respected, and able to contribute fully. We strive to create an inclusive culture that embraces different perspectives and ensures fairness and belonging in all aspects of our work. 

We are also committed to making our recruitment process accessible and inclusive. If you require any adjustments or additional support at any stage of the application or selection process, please let us know and we will do our best to accommodate your needs.