Office support jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Coordinator – Cross Operations
Reporting To: Community Engagement Manager
Salary Range: £28,000 - £31,000 pro rata
Contract Type: Full Time, Permanent
Location: Based across Felix’s London operations
Working days/hours per week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. The role covers 5 out of 7 days per week, Monday to Friday
Requirements: The FareShare can only employ applicants who currently have the right to work in the UK.
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
Purpose of the Job
Working across our operations we are looking for the Community Coordinator – Cross Ops to play a key role in the Community Team’s work. Their work will help to build our capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank.
A key aspect to the role will be to help ensure the data needed to support our operations is complete, accurate and relevant and updated in a timely manner across all our data systems. Ther work will help us to effectively monitor and evaluate our growth against strategic objectives as well as develop new initiatives.
The role will work across the Felix operations including the Green Scheme and Felix Connect. Green Scheme is Felix’s A to B collection and delivery service, volunteers collect surplus food from supermarkets, cafes and delis and deliver it direct to local Community Organisations primarily in Central London. Felix Connect is a platform for suppliers to place ad hoc food and non-food offers to connect directly with Felix’s Community Organisations.
Duties & Responsibilities
Able to support, answer and conclude all queries in a timely manner and liaise with support functions as required to support team and wider organisational objectives in line with the objectives for food supply and operational capacity
- Support Green Scheme Lead on successful delivery of operation ensuring functional processes and procedures are appropriately followed
- Responsible for successful delivery of Felix Connect operation ensuring functional processes and procedures are appropriately followed
- Support the day-to-day operational teams supporting as liaison with our network of community organisations
- Develop and deliver programmes that will engage our network with all aspects of Felix’s work and the wider social and environmental impact of its potential in their communities
- Regular reporting and measurement against agreed KPIs
- Deliver innovative services compliant with all relevant legislation and standard operating procedures including food safety, health and safety, data protection and volunteer policies
- Proactively engage and collaborate with all teams within Felix to increase impact and quality of service delivery
- Support the Green Scheme out-of-hours helpline on a rota basis (Mon-Fri, 6-10pm)
- Carry out other duties as needed
- Act as an ambassador for The Felix Project as required
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
Skills & Experience Required
You will have attention to detail and embrace data as a vital tool to evolve our services. You will have excellent, proven relationship management experience in the charity or commercial sectors and bring a passion for our work and an ability to translate strategy into action. You will be entrepreneurial, seeking out solutions to effectively achieve mission objectives whilst delivering maximum social impact and raise the profile of The Felix Project. You have an energetic, positive and can-do approach who is not afraid to roll their sleeves up and get hands-on as the operation requires.
Desirable
- Flexibility in terms of working hours
- Willingness to attain Food Safety & HACCP Level 3
- Committed to reducing waste and alleviating poverty
Essential
- Ability to work with data and relevant IT systems to support its collection and analysis such as MS Dynamics 365 and PowerBi (training will be provided) as well as high proficiency in use of MS Office suite
- Successful track record in a relationship management position in charity or commercial sector
- Adept at managing a range of stakeholders internally and externally from senior management to grass roots community organisations
- Proven track record in delivering innovative solutions
- Ability to work effectively to ensure compliance within clearly defined systems and processes
- Credible as an external ambassador, equipped with excellent communication and influencing skills
- Must be able to work with autonomy but seek assistance as required in a busy environment
- Ability to work within a team of varied individuals with a positive attitude
- Full UK Driving Licence (with no more than 6 points) held for at least 1 year – over 21 for insurance purposes
Equity Diversity Inclusion & BelongingCommunity
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



We’re looking for a Community Fundraising Manager to join our ambitious Public Fundraising team, this is an new role within our Individual Giving Team.
You’ll have experience inspiring fundraising groups, delivering mass in-aid of fundraising products, and motivating volunteers and individuals to fundraise on our behalf. You’ll build strong internal and external relationships, use audience insight and sector trends to develop in-aid of fundraising initiatives and deliver an impactful suite of community-led products. You’ll also have experience delivering in-memory products at scale and developing digital stewardship journeys and activations.
In delivering the Community Fundraising programme, you’ll bring expertise in digital marketing, strategic thinking, and mass audience engagement. You’ll share our ambition to drive growth through fundraising products and activations, working closely with colleagues across the charity to maximise donor lifetime value.
You’ll be someone who can effectively collaborate with internal and external stakeholders to champion the role Public Fundraising plays. You’ll enjoy monitoring donor trends, being data-led, and testing and learning across all Community Fundraising income streams.
This role involves travel and overnight stays when required.
What it's like to work here
We have dedicated and skilled people across all our teams. In Fundraising, we’re ambitious—there is so much more we want to achieve to support our cause.
You’ll be working in a newly formed team with the Head of Individual Giving. You’ll be building a new income stream from the ground up, drawing on learnings from existing streams and identifying opportunities to grow and develop the programme to meet our exciting fundraising goals.
Your contractual location will be our head office in Swindon, and you’ll be expected to attend the office. However, there is flexibility on where you work at other times. You will be required to work at a National Trust location for 40–60% of your working week. This will be discussed further at interview.
What you'll be doing
This role presents an exciting opportunity for someone passionate about inspiring donors, fundraising groups, and volunteers. You’ll play a key role in developing this new income stream with internal partners, organisation wide.
You’ll manage all areas of Community Fundraising, including supporter groups, in-aid of fundraising, and in-memory giving. You’ll identify levers to inspire donors, raise more money for critical conservation work, and create exceptional donor experiences. You’ll think across the lifetime of a donor’s relationship with us and collaborate with other teams to engage donors where they are.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
- Experience developing mass fundraising strategies and growing six-figure-plus community fundraising income streams, including mass in-aid of asks, in-memory giving, and supporter groups.
- Strong project management experience, including using data, sector trends, and audience insight to develop marketing campaigns, compelling fundraising propositions, stewardship journeys, and lifetime value plans, with a view to connecting with diverse communities.
- Experience building strong relationships with external agencies and internal stakeholders (including supporter groups, volunteers, properties, and in-memory supporters) while ensuring an audience-first approach and championing Community Fundraising.
- Knowledge of six-figure-plus Community Fundraising product life cycles and experience delivering mass-scale fundraising budgets, including monitoring CPA, ROI, KPIs, and retention rates.
- Experience developing and implementing lifetime value journeys integrated with wider charity communications, including knowledge of donor motivations and segmentation, storytelling, and effectively communicating the charity’s mission and impact.
Additional criteria for all other applicants:
- Knowledge of GDPR, fundraising compliance and ethical standards
- Experience of using CRM and Data systems to support data-driven decision making
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a new Independent Sexual Violence Advisor to join our team in providing advocacy and support to survivors of rape/sexual violence and sexual abuse.The ISVA will be based in our central Reading office, with the option of hybrid working. ISVAs will need to travel within Thames Valley to meet clients as required.
Main Purpose of the Role:
To provide advocacy and support to survivors of sexual violence. The ISVA will support adults who have reported or are wishing to report this crime navigate the criminal justice system. The ISVA will work closely with the Police Service, Sexual Assault Referral Centre, CPS, and other relevant organisations.
ISVA Main Duties
· Provide advice, guidance and information to adults who have experienced rape and sexual abuse.
· Support service users that have been referred to Trust House Reading.
· Support clients in making informed choices about their future options.
· Explain relevant criminal, legal and civil remedies and housing options to clients as required.
· Assess the risk and support needs of clients.
· Develop individual support plans to address risks /support needs of clients.
· Ensure that clients are aware of the services to which they are entitled and advocate for them to help them access services.
· Understand the legal framework relating to the protection of children and vulnerable adults including the policy and procedures in relation to safeguarding children and vulnerable adults.
· Support ISVA clients through the criminal justice system, explaining the procedures and their role and rights within that system, referring to Victim Support or the Witness Care Service as appropriate.
· Support the service user in making a witness statement and attending court.
· Keep the service user informed about case progress on behalf of the police in line with the requirements of the Service Code of Practice.
· Participate in case conferences with the police, CPS and prosecuting barrister.
· Assist clients accessing special measures.
· Liaise with the police, CPS and other service providers on behalf of the service user.
· Provide information and support in relation to Criminal Injuries Compensation.
· Help clients to develop their own support network.
· Refer on and arrange meetings with other agencies/services as necessary, for instance, sexual health services, mental health, drug and alcohol, counselling, housing etc.
· Actively and positively engage with other voluntary sector agencies, including sexual violence specialist agencies e.g. domestic violence service outreach, IDVA and refuge providers.
· Maintain and update records of all cases including initial referral, risk assessment, subsequent risk assessment, care and safety plans, and action taken.
· To understand and assess other support needs of clients, for example translation or interpretation needs and be fully aware of available resources.
· Where an assault is related to domestic violence and the client is assessed as high risk, refer on to Multi Agency Risk Assessment Conference (MARAC) following locally agreed protocols (including working proactively with the Independent Domestic Violence Advisor Service), attend and participate in meetings and follow-up on actions agreed in MARAC.
· Contribute to the development of policies, protocols, guidelines, strategies within practice area if necessary.
· Collate areas of service gap and service inadequacy to feed back to the commissioner and the relevant strategic groups.
· Note and feed back to the commissioner and the relevant strategic groups or other appropriate body any consistent difficulties clients are having accessing services.
ISVA Person Specification
Essential:
· Educated to A-level standard.
· Experience of working with vulnerable clients.
· Knowledge of the impact of rape/sexual violence and sexual abuse on service.
· Knowledge of the criminal justice system for survivors of rape and sexual abuse.
· Understanding of the principles of risk assessment and safety planning.
· Pro-active.
· Empathic, with a non-judgmental approach.
· A good listener.
· Strong crisis management skills.
· Understanding of the process of seeking help and barriers to seeking help.
· Good written and verbal communication skills.
· Ability to work on own without close supervision.
· Ability to manage caseload and work priorities.
· Ability to share sensitive information, adhering to protocols.
· Understanding of child protection and safeguarding issues and legal responsibilities.
· Willingness to undertake regular training.
· Willingness and ability to work with clients of all genders.
· Commitment to continued professional development.
· Knowledge of and commitment to diversity issues.
· Ability to work safely and within boundaries.
· Completed accredited ISVA training course (or equivalent) or willingness to complete the training.
· Willingness and ability to travel across the Thames Valley when necessary.
· Computer literate: word-processing, emailing, data collection/spreadsheets.
· Ability and willingness to work in partnership and as part of a team.
Desirable:
· Professional qualification in social work or related field.
· Current full driving license and own vehicle.
The client requests no contact from agencies or media sales.
Are you passionate about climate justice and economic fairness? Would you like to work at climate charity Possible to find innovative, fair and popular ways to reduce flying? Are you an excellent communicator and able to think creatively? Do you have experience of working with a wide range of stakeholders and audiences? This role might be perfect for you.
Our Low-Fly Future Campaign Manager will play a key role in our aviation workstrand, which focuses on climate justice and reducing aviation fairly by targeting the most frequent flyers and private jets, while offering a green alternative in the form of more accessible international rail travel. The Low-fly Future Campaign Manager will deliver exciting, innovative, ambitious campaigns and projects to tackle the high-carbon and highly unequal aviation sector.
This role offers a diverse and varied workload including campaign planning and delivery, communications, public engagement, political engagement, press, and working with our supporters and the wider public. As well as delivering currently planned campaign outputs, the role will provide scope for creative work and the development of new projects, ideas and tactics within the aviation workstream.
We’d love to hear from people with experience (paid or voluntary) of developing or delivering campaigns and public engagement centred on fairness, whether that’s climate justice, tax campaigning, or social justice work. Previous experience of aviation or transport campaigning is very much not essential, as we can support you to get up to speed on that.
About Possible
Our values Daring, Joy and Community guide our actions and our organisational culture. Here at Possible, we have a vision for a zero carbon Britain that has been built by and belongs to everybody. Our mission is to inspire people in the UK to take the action the climate crisis demands.
We create, build, and share ways people can take meaningful action on climate change together. We translate overwhelming climate urgency into socially just and workable proposals the public can get behind. And we do it all with a can-do attitude and stubborn optimism.
Commitment to anti-oppression
We have made a commitment to make Possible an anti-oppressive place to work. We’re doing the work to undo inequalities and oppressive systems reflected in wider society, and are an inclusive and welcoming group that wants our team mates and the communities we work with to be able to thrive.
We believe that our team and our projects should reflect the diversity of the communities they seek to serve. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, disabled people, those who are neurodivergent, people who have experienced mental health challenges and those who identify as working class or have done so in the past.
The basics
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Contract: 12 month fixed term contract. We hope to extend the contract dependent on funding. We are not accepting applications for job shares for this role. We are unable to provide sponsorship for a work visa.
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Salary: £34,845 for 0.8 FTE (£43,556 full time equivalent) and band C3 on our pay scale. We are unable to negotiate salary.
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Location: Hybrid working: Camden office and home working/remote. You’ll be in the Camden office at least one day per week but you’re welcome to be there more often.
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Working hours: 0.8 FTE, which is 28 hours or four days per week. Our core working days are Tuesday and Wednesdays when all staff are required to work.
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Managed by: Head of Aviation, Heat and Energy
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Works closely with: Communications team
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Starting date: Spring 2026
Benefits
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Employer pension contribution of 3.5% of qualifying earnings, with staff contribution of 5% of qualifying earnings
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33 days paid holidays including bank holidays (pro-rata) and three additional days at Christmas when the office is shut
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Cycle to work scheme
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Staff discounts on selected climate friendly opportunities
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Sustainable Travel Leave - paid journey days for low carbon holiday travel
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Employee Assistance Programme that includes access to free counselling sessions and financial advice for you and your family
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Paid volunteer and study leave
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Options to work remotely abroad
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Paid duvet days, when staff need to look after their wellbeing
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35 hour full time work week, flexitime, and flexible working considered from day one
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Learning and development plans and budget for all staff
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Generous sick leave and pay, including paid time off for periods and menopause, gender affirming care, fertility treatment and disability leave
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Good parental leave and pay and family friendly policies and practices like up to one week (FTE) paid carer days.
Interested?
Read the full job application pack, and fill in the application form.
Deadline: 5pm, Thursday 19 February
The client requests no contact from agencies or media sales.
Fundraising Manager - New Business Corporate Partnerships
Location: Remote/hybrid | Contract: Full time, 35 hours per week. Fixed term -12 months (with possibility of extension)
This role can be offered either as a fully remote contract within the UK - with travel expenses covered for regular internal and external meetings, or as a hybrid arrangement requiring at least one day per week in our Shoreditch, London head office.
Are you looking for a role within an organisation where the work you do makes a real impact to children's lives? Are you looking to join a team on an exciting and aspirational journey to create transformational partnerships? If the answer is yes then our Fundraising Manager - Corporate New Business role could be for you.
The NSPCC's mission is to end cruelty to children. Within Fundraising and Engagement, our aim is to provide maximum resources for the NSPCC and children by working together to create a first-class supporter experience, ensuring our donors feel valued for the direct impact they are having on society.
This role sits within the NSPCC's Corporate Partnerships team – a passionate and ambitious team committed to securing sector-leading partnerships to build a safer world for children.
In this role, you will be responsible for building relationships and securing long-term strategic partnerships with some of the biggest and most exciting brands and companies in the UK. You'll collaborate with these organisations to support a number of the NSPCC's most innovative and sector-leading services.
We're looking for an energetic, motivated and inspirational candidate who is:
- An excellent relationship builder with the ability to influence and engage with internal and external stakeholders at all levels
- Experienced in securing high value partnerships of 6 and 7 figures
- Able to work strategically and creatively to build compelling propositions for the NSPCC
- A driven, tenacious and resilient go getter, motivated to achieve ambitious targets
- An exceptional communicator and storyteller in both written and verbal form
- Passionate about the power of corporate partnerships with a thirst for creating partnerships that deliver transformational impact for children
You'll be surrounded by a devoted team who will fully support you in winning partnerships that will positively impact children's lives for the better. Your work will be stimulating and challenging, with development opportunities, employee rewards and benefits available.
Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.
- Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
- Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
- The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
- Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes, with an employer match of up to 7%.
- Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.
Digital Officer
We are seeking a creative and driven Digital Officer to grow brand awareness and supporter engagement for an international environmental charity working to protect rainforests and support local communities.
Position: Digital Officer
Salary: £32,000 per annum
Location: Remote (UK) with quarterly travel to Cornwall for team meetings
Hours: Full time
Contract: Permanent
Closing Date: Monday 23rd February
About the Role
This role sits within the Marketing and Communications team and plays a key part in delivering the organisation’s digital marketing strategy. You will work across social media, website, email and digital campaigns, helping to create engaging content that inspires people to take action.
Working closely with the Marketing and Communications Manager, you will help increase reach, engagement and supporter growth across all digital platforms.
Key responsibilities include:
- Supporting delivery of the digital marketing strategy and KPIs
- Monitoring digital trends and identifying new opportunities
- Creating engaging content for social media, website, email and campaigns
- Producing visual assets and short form video content
- Leading on organic social media content and community management
- Supporting planning and content for paid digital campaigns
- Managing and updating website content using a CMS
- Supporting website optimisation including SEO, accessibility and user journeys
- Writing, building and scheduling email campaigns
- Creating marketing automations where appropriate
- Monitoring performance across digital channels and producing reports
- Making data led recommendations for improvement and testing new approaches
About You
You will be creative, analytical and passionate about digital communications.
You will have:
- Experience managing digital channels across social, web and email
- Experience creating content using tools such as Canva or similar
- Strong copywriting skills for different digital formats
- Experience using CMS platforms, particularly WordPress
- Experience using email marketing systems
- Confidence using analytics tools and interpreting performance data
- Strong communication skills and ability to work collaboratively
- Excellent time and task management skills
- A commitment to equity, diversity and inclusion
- Fluency in written and spoken English
- A genuine interest in, and commitment to, the humanitarian and environmental principles of the charity
It would be great (but not essential) if you also have:
- Spanish language skills
- Experience working in environmental, climate or international development sectors
Benefits
- Flexible working with opportunities to work remotely and from the office
- Employee Assistance Programme with 24/7 wellbeing support
- Learning and development budget and access to training
- Generous annual leave and enhanced family leave policies
- Paid time off for volunteering and payroll giving scheme
- Supportive, inclusive and values driven working culture
About the Organisation
This organisation works in partnership with Indigenous and local communities to protect rainforests and strengthen resilience against environmental threats. Their work combines local leadership with data and funding to create lasting impact.
They are committed to equality, diversity and inclusion and operate strong safeguarding practices across their work.
Other roles you may have experience of could include: Digital Marketing Officer, Content Officer, Communications Officer, Social Media Officer, Marketing Executive, Digital Communications Officer, Campaigns Officer. #INDNFP
If this role sounds like a good match for your skills and values, we would love to hear from you!
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London, UK (hybrid working – 3 days in the office at Albert House, Old Street)
Team: People and Culture
Contract: Fixed Term (12 months) - with immediate start
Salary range: £30,875 - £32,500
Closing date: 1 February, 2026 (midnight UK time)
ABOUT THE ROLE
We are looking for a proactive and organised HR Administrator to join our People & Culture team at Start Network. This is a great opportunity to play a hands-on role in supporting the employee lifecycle in a purpose-driven, global organisation. Working closely with the HR Operations Specialist and wider People & Culture team, you will coordinate recruitment and onboarding, maintain accurate HR records and systems, support payroll administration, and act as a first point of contact for everyday HR queries.
You’ll thrive in this role if you enjoy juggling priorities, working with detail and data, and collaborating with colleagues to deliver a positive and well-run people experience. In return, you’ll gain exposure to a broad range of HR processes, contribute to meaningful work in the humanitarian sector, and be supported to develop your HR skills in a growing and evolving organisation.
WHAT IS START NETWORK?
Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.
Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.
OUR OFFER TO YOU
- Being a part of a network involved in bringing change to the humanitarian sector.
- Hybrid working with options to work from home and remotely to support your work/life balance
- Employee Assistance Programme through Smart Health (depends on the country based)
- Family friendly policies, e.g., flexible working, maternity policy, parental leave and more!
- 25 days’ holiday (if UK based) plus 2 company days over the End of Year period for all staff (depends on the country based)
- Birthday day off.
INFORMATION FOR CANDIDATES
Our roles are open to discussion about flexible working. For part-time working and job-shares, please get in touch with us before putting in an application.
Start Network is committed to protecting people, particularly children, at-risk adults and affected populations from any harm. We are also committed to safeguarding staff from any forms of bullying, harassment, sexual harassment, discrimination, and abuse of power as outlined in the Dignity at Work policy. Start Network embraces diversity, promotes equality of opportunity and eliminates unlawful discrimination. We are an equal opportunities employer and treat every application on merit alone. We particularly encourage applications from disabled, BAME, LGBTQ+ and non-binary candidates. We offer a guaranteed interview scheme for disabled applicants who meet our essential selection criteria set out in the Person Profile.
APPLICATION
Please contact the People and Culture Team if you have any questions or need support with your application. Please email us.
We use Be Applied, our online recruitment platform which uses anonymised applications and predictive, skill-based assessments which are blind- reviewed to reduce bias.
Closing date: 1 Feb 2026
Date for 1st Interview: 5 February 2026 (Subject to change)
We reserve the right to close this vacancy early if we receive a high number of applications and we may review candidates on an ongoing basis, so please apply early where possible to avoid disappointment.
Any offer of employment will be conditional subject to relevant checks. Please refer to our privacy candidate privacy notice regarding treatment of your data. Start Network also participates in the Inter Agency Misconduct Disclosure Scheme. The core of the scheme is that participating organisations share information about safeguarding-related misconduct (i.e., sexual exploitation, sexual abuse, or sexual harassment) that a candidate has been found to have committed during employment, or incidents under investigation when the candidate left employment. For more information regarding this scheme, please visit their website.
The client requests no contact from agencies or media sales.
Are you eager to build a career in public relations and join a meaningful and impactful organisation? We are seeking a proactive and enthusiastic Assistant Public Relations Officer to come and play a crucial role enhancing the profile and support for the Royal British Legion through strategic PR and media activity.
Come and be part of the UK's largest Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this role, you'll be the backbone of the PR team, supporting both the National and Regional teams in their work maintaining the RBL’s positive public image. You’ll be part of a friendly, sociable team, and will play a vital role in supporting people in the Armed Forces, veterans and their families by helping us to raise awareness of our services, campaigns, and Remembrance.
From the annual Poppy Appeal and national commemorative events like hosting the 80th anniversaries of VE Day and VJ Day, through to supporting Team UK at the Invictus Games, you’ll work across some of the UK’s most high-profile and meaningful moments.
Your tasks will include handling reactive media enquiries and proactively pitching stories, as well as drafting on-message press releases and collating targeted media lists. You will maintain the team’s reactive media log, facilitate smooth handovers of complex enquiries to senior team members, and manage relationships with our press office system suppliers. Additionally, you will support the team with financial processes, such as handling purchase orders and expenses, and assist in organising events that promote our mission and campaigns.
The successful candidate will have experience in media relations, public relations or journalism – an ideal role for a PR Executive in-agency looking to make the move in-house, or a journalist looking for an introduction into the world of PR. Whatever your background, you’ll enjoy reading, listening and watching a range of media, always on the lookout for opportunities to secure coverage, and will come armed with creative PR ideas. You’ll be extremely organised, with the ability to prioritise tasks during busy periods, including handling requests for our case study stories and managing the forward planner. You’ll have excellent Microsoft Excel and PowerPoint skills.
This role offers a unique opportunity to contribute to meaningful projects that have a lasting impact on the Armed Forces community. If you have a passion for the RBL’s mission and the skills to drive its public relations efforts forward, we encourage you to apply and contribute to our vital work.
You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bloomsbury Football
Bloomsbury Football is on a mission to transform young lives through football. We’re looking for an ambitious, values-driven leader to set the strategy and scale our Club Football programme, currently supporting 500+ young people aged 6–18 each week.
This is a senior role with real ownership: shaping the vision for 3x growth over the next three years, while ensuring exceptional, development-focused delivery for every player.
What you’ll do
- Set and lead the strategy for the growth and expansion of Bloomsbury’s Club Football programme
- Ensure high-quality, consistent delivery that drives meaningful social and football outcomes
- Lead and develop the Club Football Coordinator and wider delivery team
- Oversee programme budgets, ensuring financial sustainability and return on social impact
- Build strong relationships with players, parents, coaches and external partners
- Represent Bloomsbury Football as a champion of football for social change
Who we’re looking for
- Strategic thinker with experience scaling programmes and managing teams and budgets
- A proven leader of youth programmes, with a sound understanding of sport for development
- Collaborative, solutions-oriented approach that drives teams towards high-quality, high-impact results
- Deep alignment with Bloomsbury Football’s values and belief in football as a force for good
- Excellent academic record
Use the power of football to improve mental & physical wellbeing, foster cohesion & build life skills to give young people the best chance to succeed



The Role
An exciting opportunity to join a growing social media team and help the Law Society of England and Wales to connect and engage with members. You'll be a key point for enhancing our online presence and building our online community.
As social media communities executive, you'll produce, edit, and share social media content, and support with managing our online community.
You'll be responsible for the day-to-day management of our social media inbox and social listening - tapping into key insights and conversations from our members to help inform our social media content and how we support our online audience.
To achieve this, you'll work closely with our social media manager, social executive, and assistant, as well as colleagues across the department and wider organisation including our media, brand, and policy teams.
Working closely with your peers, you'll create and adapt content reactively, when needed. This might be in response to trending news items, key organisation updates, or hot topics in the legal profession.
Using your creative expertise, you'll know the best way to do this for different social platforms to get our members and the wider public interested and excited about our work.
What we're looking for
We're looking for an enthusiastic social media professional with a track record of creating impactful social media content for a large audience. Being in the know about all things social, you'll have a keen awareness and understanding of social media best practice, industry trends and how to adapt to different platforms
You will have strong experience building and supporting an online community; ideally, you've done this on social media platforms using effective community management.
Creatively, you'll have the knowhow to create or edit visual content for social media including graphics and video.
You'll also be experienced in building strong working relationships with internal stakeholders - helping them reach their goals and build their understanding of social media.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
We offer hybrid working (three days a fortnight in the office), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Charity Right
We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.
Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.
About the Role
We are seeking an enthusiastic and detail-oriented Fundraising and Events Coordinator to support our growing portfolio of physical fundraising events. The successful candidate will play a key role in coordinating and delivering a range of challenges and events, from local charity walks to international treks and marathons. This is an ideal position for someone early in their career who is passionate about events, fitness, and purpose-driven work.
This hands-on role will help you build valuable experience in events fundraising, logistics, supporter care, and campaign delivery while working across teams to ensure each event achieves its fundraising goals.
Key Responsibilities:
Events & Challenge Coordination
Assist in the planning and delivery of Charity Right’s physical fundraising events, including but not limited to:
- Local charity walks and runs
- UK marathons and half-marathons
- International treks (e.g., Everest Base Camp, Kilimanjaro)
- International marathons and endurance challenges
- Support logistics such as registration, travel coordination, permits, supplies, safety planning, and postevent wrap-ups
- Liaise with event partners, tour operators, venues, and sponsors where relevant
- Ensure all events are aligned with Charity Right's values and fundraising stand Participant Support
- Provide first-class support to event participants from sign-up to post-event follow-up
- Help supporters set up and optimise their fundraising pages
- Motivate and encourage participants to reach their fundraising targets
- Maintain regular communication with participants throughout their journey
Marketing and Promotion
- Work with the Marketing team to create engaging promotional content for each event/challenge
- Support email campaigns, social media content, and digital materials to drive sign-ups
- Assist in creating fundraising packs, challenge guides, and event-day materials Data and Reporting
- Maintain accurate data on participants and donors using the CRM system
- Contribute to event impact reporting, including feedback collection and case studies
- Track fundraising progress against targets and report on key metrics
Volunteer Engagement
- Help recruit and brief volunteers for relevant events and activities
- Ensure volunteers are well-supported and represent Charity Right's values
- Coordinate volunteer schedules and responsibilities for event days
Essential Skills and Experience
- Strong organisational skills with the ability to manage multiple projects and deadlines simultaneously
- Excellent written and verbal communication skills
- Confident interpersonal skills with the ability to build rapport with participants, volunteers, and external partners
- Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new digital tools
- High attention to detail, particularly when managing data and logistics
- A proactive, can-do attitude with the ability to work independently and as part of a team
- Willingness to travel within the UK for events and occasional work on evenings or weekends
- Genuine passion for charitable work and Charity Right's mission
- At least 1 year's experience in events coordination, fundraising, customer service, or a related field
Desirable
- Experience working within the charity or non-profit sector
- Familiarity with CRM or fundraising databases
- Experience supporting or participating in challenge events such as marathons, treks, or endurance activities
- Understanding of fundraising regulations and best practice (e.g., Fundraising Regulator Code)
- Volunteer coordination or management experience
- A valid UK driving licence and access to a vehicle
- First aid certification or willingness to obtain one
Working Culture:
We are a remote-first organisation. This role offers flexibility in working hours and location, with occasional UK travel required for key events and team meetings. You’ll be part of a purpose-driven team committed to creativity, integrity, and delivering real-world impact.
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.
The client requests no contact from agencies or media sales.
This role is an exciting opportunity for a passionate, digitally confident person to join our growing charity and create content for a new online resource hub, currently in development. We have big plans for this hub and want to pack it with expertise from brilliant chefs, leading educators and celebrities passionate about school food.
Our charity is growing again - this time we’re transforming online learning for school food. You’ll help shape and create resources for our new online hub. This hub will become a central point for schools, kitchen teams and caterers to seek inspiration. You’ll be creative and confident enough to work with busy chefs, celebrities and educators who all care deeply about feeding children brilliant school food. This role will sit in our communications team and focus on creating clear, engaging and practical resources that help people take action, whether that is a headteacher looking to improve their whole school to food or a school chef looking to transform their school meals.
You will help turn complex ideas, research and on the ground practice into user friendly content, in a range of formats, that reflects our brand, showcases the work of our chefs, schools, patrons and partners, and puts the wellbeing of children and young people at its heart.
This is a hands-on creative role, well suited to someone starting out in content creation or design who wants to build their skills while helping future generations thrive.
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. We believe every child has the right to eat and learn about good food in school.
We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.
We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This role will initially support the set up and roll out of a national school food resource hub, supporting the creation of resources for the platform, working closely with internal teams and external partners. With the hub still in development, you will be joining at a crucial point to help shape what goes live, how it looks and sounds, and how useful it is for the people we most want to reach.
Our aim is that schools and the wider school food community can quickly find practical, trusted resources that help them improve food in schools. That might be a headteacher looking for a simple starting point, a school chef wanting a clear guide to implement new practices, or a teacher looking to introduce food education.
Your role will focus on creating and maintaining high quality resources for the hub. You will turn ideas, evidence, and stories into clear content in different formats, including short one to two pagers, multi-page guides, videos, photographs and interactive resources. You will adapt your writing and framing to different audiences, keeping content aligned with brand guidelines.
This role sits within our comms team but works closely with our school transformation and membership teams. You will work with internal and external stakeholders to gather information and develop content, including supporting interviews and capturing case studies. You will also help manage the day to day flow of content into the hub, keeping resources organised, up to date and easy to navigate, while bringing a curious, practical mindset that helps us keep improving what we publish. You’ll identify any resources that could be a wider engagement tool to draw more people to the hub.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles. We encourage applicants from all backgrounds, especially those from underrepresented communities, to apply.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Work with internal teams and external partners to develop and produce resources for the resource hub, aligned with project priorities and timelines.
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Turn existing programme materials, case studies and evidence into clear, attractive resources for different audiences (e.g. school leaders, kitchen teams, young people, parents, funders, policymakers).
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Write and edit copy for 1–2 pagers, multi page guides, slide decks, toolkits and the resource hub’s webpages.
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Work with colleagues to storyboard, script and produce short films for the resource hub. Where the resources could appeal to a wider audience, you will link up with the comms team to promote the hub.
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Create and maintain website content for the resource hub, writing clear copy for landing pages, navigation and resource descriptions, and working with the CMS to keep content up to date and well-organised
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Create short videos and films on your phone and capture photography in schools and at events.
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Work with the programme teams to build simple infographics, charts or visuals that explain impact and evidence.
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Ensure all content follows our brand guidelines, tone of voice and accessibility standards.
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Liaise with internal and external stakeholders, including teachers, chefs, young people and partner organisations, to gather information, quotes and approvals.
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Support interviews with pupils, school staff, chefs and partners, including preparing questions, note taking and transcribing.
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Support the management of content on the resource hub content management system, including tagging, links and basic SEO.
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Help maintain a content calendar for the resource hub and keep track of versions, approvals and review dates.
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Support testing of resources with users (e.g. short surveys, feedback sessions with teachers or pupils) and feed learning into future content.
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Contribute to wider communications activity, including newsletters, social media and events, as needed.
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Ensure all resources comply with our commitment to equity, diversity and inclusion.
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Help to maintain basic documentation for resource creation, such as user guides and internal process notes.
Essential skills & experience:
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A commitment to equity, diversity and inclusion and to centring the voices of lived experience and the school chef workforce in our work.
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You have interest and belief in our mission to improve kids’ health through improving food and food education in schools
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Experience of creating content or resources, through work, volunteering, study or personal projects.
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Strong writing and editing skills, with the ability to explain ideas in clear, simple and engaging language for different audiences.
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An eye for good design and layout, and confidence using basic design tools (for example Canva, PowerPoint or similar).
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Some experience of filming and photography, for example on a smartphone or basic camera, and an interest in improving these skills.
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Awareness of brand, tone of voice and visual identity, and the ability to apply agreed guidelines consistently.
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Confident interpersonal skills, with the ability to build positive working relationships with colleagues, schools, young people and external partners.
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Curious and proactive, willing to ask questions, gather information and turn it into practical, user focused resources.
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Good organisational skills, able to manage your time, juggle several pieces of work and keep clear records of versions and approvals.
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Comfortable working as part of a small, busy team, taking feedback on board and working collaboratively to improve content.
Desirable skills & experience:
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Knowledge of basic SEO
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Experience in education, charity or public sector comms
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Experience working with children
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Experience of using google drive and trello
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Video editing skills (Adobe Premiere, Final Cut, CapCut)
Benefits
You would be joining a friendly, supportive team who work hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 4-6 weeks
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.
Shortlisted candidates will be invited to an online 30-minute interview to take place on the 26th or 27th February.
Successful candidates will be invited to an in-person second interview to be held at our office in Brixton, London on March 10th. The interview overall will take a maximum of one hour.
The deadline for applications is 23.30 on Fri 6th Feb.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.



The client requests no contact from agencies or media sales.
Salary: £40,000 - £43,000
Contract: 10-month Fixed Term Contract (Maternity Cover)
Location: Oxford office 2 days per week
Closing date: 9th February
Benefits: 26 days annual leave, 3% pension contribution increasing to 7.72% upon passing probation, enhanced parental/maternity/adoption leave
We have a great opportunity for a Corporate Partnerships Manager working for Earth Trust, a leading environmental charity dedicated to championing accessible natural green spaces and inspiring people to value and protect the natural world. Earth Trust works to demonstrate sustainable land management, engage people with nature, and influence better access to green spaces—all in response to the environmental and public health challenges created by climate change, biodiversity loss and reduced access to nature.
Reporting to the Director of Development, this is an exciting role for someone who thrives on building strategic, high?value corporate relationships. You will play a central part in securing and managing five? and six?figure partnerships, contributing directly to Earth Trust’s mission and ambitious organisational priorities. This role offers significant professional development through hands?on relationship management, cross?organisational collaboration, and involvement in key projects such as Earth Trust’s Gateway to Nature development.
As part of this exciting role, you will develop engaging proposals, identify and secure new partnerships, steward existing corporate supporters, and represent Earth Trust at external events. You will also support organisational strategy by ensuring partnership opportunities align with Earth Trust’s mission of connecting people with nature and protecting green spaces for future generations.
To be successful as the Corporate Partnerships Manager you will need:
- Proven experience securing and growing high?value corporate partnerships, ideally at five? and six?figure level
- Excellent communication and interpersonal skills, with the ability to build strong relationships and inspire support for environmental causes
- Strong proposal writing and presentation skills, with the ability to develop persuasive, tailored pitches for corporate audiences
If you would like to discuss this role with us please contact us and quote the reference 2854HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference 2854HB
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.
The People & Payroll Team plays a critical role in supporting our services to deliver our work. We're a team of nearly 30, and work from our offices in Brasted, Kent, Central London and remotely (with travel to our services).
Job Description
Join Catch22 as our Interim Payroll Specialist and play a central role in delivering a best-in-class payroll service for our people. You’ll lead a proactive, customer-focused payroll function, ensuring colleagues are paid accurately and on time, and supporting smooth onboarding. The Payroll Team is responsible for ensuring that salaries are paid correctly, on time and in compliance with HMRC rules. Based in Brasted (with hybrid working), you’ll oversee all aspects of payroll delivery, manage the iTrent system, and work closely with People, Finance, and the wider organisation. You’ll provide clear payroll advice, mentor people coordinators, and help shape and automate processes for an excellent user experience.
We’re looking for someone with initiative, strong payroll expertise, and the ability to work independently and collaboratively to improve efficiency and support our inclusive culture. As the Payroll Specialist you will be solely responsible for ensuring that the organisation’s payroll and pension schemes are run in the most efficient manner, ensuring accurate payments are made to staff on time, and ensuring that all tax law and other associated regulations are complied with. You will have the ability to demonstrate initiative and a proactive approach to work, be able and comfortable to work unsupervised and work across teams to solve problems and to be able to improve the efficiency of the existing processes. You will also need to manage various priorities and work within tight deadlines and provide an excellent customer focused service to every customer whether internal or external and ensure that issues are resolved on the first occasion wherever possible. You will develop close working relationships with colleagues in the People Services team as well as other key corporate and group functions to promote best practice to achieve accurate payroll processing.
Experience
We are looking for someone that has:
- A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning
- Degree or relevant professional qualification
- Knowledge of MHR iTrent System
- Systems and digital solutions knowledge
- HMRC guidance and pension legislation knowledge
- Strong knowledge of payroll regulations, legislation and procedures.
- Proficiency in payroll software - iTrent / People First
- Excellent attention to detail and accuracy
- Payroll system set up and implementation experience
- Ability to handle confidential information with integrity
- Strong communication and problem-solving skills
- The ability to work effectively under pressure
Additional information
- Salary in the range of £49,000 to £53,000 per annum
- Hours: Full time, 37 hours a week, Monday-Friday - 9 am-5 pm.
- Contract: This role is for a 6 month fixed term.
- Location: Rectory Lodge, High Street, Brasted. We can offer hybrid working in this role, with a minimum of 2-3 days in the Brasted office. Equipment required to work from home will be supplied.
- Access to your own means of transportation would be beneficial, as the local bus service is unfortunately not very frequent or reliable. We recommend you research your potential commute ahead of applying.
Benefits:
- 28 days annual leave + bank holidays, rising to 33 days with service.
- Pension scheme with matching contributions of up to 4%
- Discounted shopping opportunities
Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.
Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.
A place to make a difference
Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm
With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.
We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.
If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.
About the role
We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.
As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).
What you’ll be doing:
• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service
Salary
The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager
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