Operations management jobs

Be part of an organisation that’s shaping health and social care

For over a century, The King’s Fund has worked to improve people’s health and care. We do this through our research, analysis and insight; leadership and organisational development with health and care leaders; convening and events; and partnering with others. With bold thinking for better health, we’re on a mission to inspire hope and confidence that we can create a world where everyone lives a healthy life.

About the role

Ensure we operate transparently and responsibly

As Governance Manager, you’ll take charge of The King’s Fund’s governance arrangements to ensure the charity runs as it should. Working closely with senior leaders, you’ll see that the support structures and processes are in place for us to meet our obligations and strategic goals.

Over the course of the year, you’ll support meetings for the Board of Trustees, the General Advisory Council and the Senior Management Team. As well as governance advice, you’ll provide administration and co-ordination; manage the reporting cycle; and keep an up-to-date register of interests.

About you

Experience is essential and you will bring with you a firm grasp of charity governance frameworks, processes and senior-level decision-making from previous role(s) within a governance role in a charity (or a similar organisation). In fact, when you’re not supporting meetings, you’ll champion governance across our team. Efficient and digitally savvy, you’ll support assurance processes and bring instant credibility.

The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBTQ+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.

What you'll get in return

The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Most staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer. This role may need to be in the office more than 40% of the time (e.g. to support meetings).

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym.

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form.

Please note that in order to apply, you must have documented proof of your right to live and work in the UK.

CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form.

The deadline for receipt of applications is 2 July at 9.30am.

We regret that we cannot respond individually to all applicants due to the high number of applications we receive. If you have not been contacted within 3 weeks of the closing date, please assume that you have not been shortlisted for interview. Please note that we are unable to offer feedback to applicants who are not shortlisted for interview.

Interviews will be held week commencing the 13 July (likely 14 July). The role is available to commence from the beginning of August.

Senior Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Senior Support Coach

Location: Based in the Redbridge area. The service is approximately a 15 minute walk from Gants Hill Underground Station (Central Line). Local bus routes reduce the walk to around 5 minutes, and the service is also accessible via National Rail services from Ilford Station. Step Free access is not available at this service.

Salary: £28,800

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21:30 depending on different shift patterns, including bank holiday working. You will be expected to work flexibly to meet the needs of the service and residents, including evenings and occasional weekends as required. 

About the Role

We're hiring a Senior Support Coach to join our team based within a Men's Project in Redbridge. In this role, you will support residents who may be facing challenges with complex mental health needs, ideally within criminal justice, forensic or secure services

As a Senior Support Coach, you will play a pivotal role within the service, as a point of contact, providing advice and guidance to the wider team in support of the management team, and to residents. You will be based within our Offender Personality Disorder Housing Accommodation and Support Service (OPD HASS). The service provides specialist, structured support to high risk and high need men who have recently left the criminal justice system.

The service provides specialist support to help overcome personal barriers to resettlement, reducing the risk of re-offending and supports residents towards independent living. You will deliver flexible, responsive, and person centred support to residents. This is a highly rewarding opportunity to lead by example and positively influence the recovery journeys of individuals with complex needs, including personality disorders and offending backgrounds. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support residents who may be facing challenges with complex mental health needs, ideally within criminal justice, forensic or secure services
• Deliver person-centred, therapeutic support plans; regularly review based on goals and risks
• Lead day-to-day service delivery, including housing management duties
• Monitor wellbeing through welfare checks and respond to incidents/emergencies
• Build residents’ independent living skills and reduce reoffending risk
• Conduct risk/needs assessments, safeguarding checks and crisis interventions
• Work collaboratively with probation, health services and OPD partners
• Ensure compliance with health & safety, hygiene and service standards
• Mentor and support junior staff, students and volunteers
• Maintain accurate records, contributing to reporting, audits and service improvement
• OPDHASS provides structured, trauma-informed residential support for individuals leaving custody or secure care, promoting rehabilitation, responsibility and personal growth

About You

We're looking for a individual who understands the needs of our residents along with experience supporting individuals with complex needs. You will be confident working in challenging environments and able to balance empathy with professional boundaries. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

• Previous professional or lived experience supporting people who have complex mental health needs, including those within criminal justice, forensic, secure, housing, or social care settings, and individuals with personality disorders (OPD Pathway).
• Ability to engage with people from different backgrounds, build rapport, and develop therapeutic, motivational relationships that empower individuals to achieve their personal goals
• Ability to show empathy and compassion, using an empathetic, motivational, and empowering approach, with an understanding of trauma-informed care and the challenges faced by vulnerable and marginalised adults.
• Ability and willingness to show flexibility and adaptability in working patterns, responding to the needs of the service and residents, including crisis intervention and de-escalation of conflict.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Understanding of the different needs of people with multiple and complex needs, including safeguarding, risk management, housing related support, and awareness of social marginalisation.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

A growing national charity is looking for a Business Operations Assistant to join them on an immediate temporary basis for an initial three month period, with the potential to extend.

Location: London, near Bank station
Salary: £16.48 per hour
Working pattern: Full time, 35 hours per week
Office attendance: 2 days per week
Start date: ASAP
Closing date: Monday 15th at 9am

This is a varied and hands on role offering exposure across the organisation and the opportunity to work closely with senior stakeholders. You will be part of a warm and supportive team, with a collaborative culture and strong sense of shared purpose. It is not a junior administration role and would suit someone confident working at pace, managing multiple priorities and supporting across business operations.

The role will support the smooth running of the organisation across operations, HR, governance and finance. Day to day duties will include:

• Managing shared inboxes and responding to enquiries via phone and email
• Processing incoming post and supporting office coordination
• Raising purchase orders, processing invoices and supporting expense reconciliation
• Supporting governance processes, including maintaining trustee records and key documentation
• Assisting with HR administration, systems and internal processes
• Coordinating internal activity including scheduling, meetings and events
• Providing high level administrative support to senior stakeholders
• Supporting operational projects such as office improvements and systems updates
• Liaising with internal teams and external suppliers to keep activity on track
• Ensuring all work is delivered accurately and in line with GDPR and confidentiality requirements

You will bring strong administrative or operations experience from a busy environment, with the confidence to manage competing priorities and work at pace.

You will be highly organised, detail focused and proactive in your approach. Experience supporting finance processes such as invoices and purchase orders would be beneficial, alongside strong IT skills and the ability to work with a wide range of stakeholders, including senior leadership.

If you are immediately available and looking for a varied role within a purpose driven organisation, please do get in touch.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

Our partner is a small, values-led international initiative entering a period of operational change. The organisation works through partners in multiple countries and is preparing to move into a new administrative and operational set-up.

They are seeking an experienced Operations Change Coordinator to provide practical coordination support across the transition. This is a hands-on role focused on keeping workstreams organised, maintaining momentum, tracking decisions and actions, and ensuring that key information is clearly documented.

The role will suit someone who is highly organised, calm under pressure, and confident working across several moving parts. The person will work closely with a small operations team and external stakeholders to help ensure the transition is well planned, clearly communicated and delivered smoothly.

Key responsibilities

• Maintain the overall project plan, timeline, milestones and action tracker, including actions, decisions, risks, issues and dependencies across workstreams.
• Coordinate meetings, working sessions and follow-up actions with internal and external stakeholders.
• Support progress across key transition areas, including finance, contracts, people processes, compliance, systems, policies and communications.
• Maintain clear documentation of processes, procedures, system requirements and key decisions.
• Draft project updates, briefing notes and other communications materials.
• Maintain stakeholder, communications and documentation trackers.
• Support process review, future-state planning, readiness checks and implementation activities.
• Coordinate data and systems transition activities, including documentation, testing and validation where required.
• Support post-transition follow-up, including action logs and handover documentation.

Candidate profile

• Experience coordinating complex projects or change initiatives.
• Strong attention to detail and confidence maintaining accurate trackers, documentation and reporting.
• Ability to manage multiple stakeholders and parallel workstreams.
• Strong facilitation, coordination and communication skills.
• Excellent written communication skills, including drafting updates, briefings and stakeholder materials.
• Ability to work independently and proactively in a small, busy team.
• Strong Excel skills and confidence working across different systems, databases or project management tools.
• A calm, structured and hands-on approach.
• Experience in small or mission-driven organisations, international settings, grant-funded environments, operational change, systems migration or geographically dispersed teams would be helpful.

Working Arrangements

• This is a six-month contract, expected to require approximately 3 days per week.
• The role will be delivered remotely, with the candidate based in the UK.
• The day rate is expected to be in the region of £250–£300 per day, depending on experience.

Candidates are being considered on a rolling basis, and early applications are strongly considered. 

Operations Coordinator (maternity leave cover)​

We are recruiting a fixed term Operations Coordinator (maternity leave cover) to join our team. This role will be responsible for coordinating our Finance and HR administration as well as providing Executive Assistant support to the Director.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol,
• have experience of Finance and/or HR coordination, with excellent organisation skills
• have excellent time-management, attention to detail and be a skilled and effective communicator, both in writing and orally, with a range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working as part of a small and busy team

The Job description, person specification and application form are available below. 

If you have any questions, please contact us using the HR email address in the application form and please share with anybody you think might be interested in joining our brilliant team!

• Closing date: Tuesday 30th June 2026 
• Interviews: Wednesday 22nd July 2026
• Start date: Week beginning 7th September 2026

Are you passionate about promoting excellence in care and ensuring the highest standards for the Armed Forced Community?

We are looking for an experienced operational leader to join our Care Services team as Head of Operations.

This role is responsible for the operational leadership of our six care homes and the Galanos House Community Hub, ensuring services are delivered safely, effectively, and to the highest possible standards. Working closely with Home Managers and frontline teams, you will provide visible leadership, practical support, and robust oversight to drive performance, maintain compliance, and deliver exceptional care for residents.

As Head of Operations, you will play a key role in ensuring our homes are well-led, resident-focused, and continuously improving. You will be confident in challenging constructively, resolving operational issues, and supporting teams to achieve excellence in care delivery. Working alongside the Managing Director of Care Homes, you will also contribute to the strategic direction and future development of the service.

We are looking for a values-driven leader with the following qualifications and experience -

- Registered Nurse
- Significant senior operational leadership experience within care home settings
- A strong track record of improving quality, compliance, and operational performance
- Excellent leadership and relationship management skills
- Significant experience of working with CQC regulations and other relevant legislation
- Strong knowledge of regulatory standards and safeguarding responsibilities

This role will be homebased with regular travel to our six care homes and head office when required.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Private Healthcare
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer

For more detailed information about the role, please see the job description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Details: Three stage process with final stage to take place at Haig House on 22nd July 2026.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Company

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten. 

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required. 

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact. 

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.

Due to the rapid expansion of Day One Trauma Support and the recent launch of our three-year strategy, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is a requirement to ensure that the Finance Department has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way. 

We are looking for an experienced and enthusiastic Finance Assistant to join our small and dynamic team to work alongside our Director of Finance and Resources and Finance and Operations Manager, along with providing general administrative support to the Finance and Operations Manager and wider team as required to help ensure the smooth day-to-day running of the charity. 

Reporting to the Finance and Operations Manager, this role will work as part of the Finance Team to ensure the accurate and timely processing of financial transactions, month end reconciliations, preparations for payroll and providing support in the production of management and statutory accounts, and in ensuring the charity’s compliance with financial regulations.You will be comfortable managing competing priorities and working collaboratively with colleagues across the organisation.

This role is ideal for someone with strong administrative skills who enjoys working in a collaborative, values-driven environment. 

As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity. 

The post holder’s primary duties and responsibilities are as follows: 

Finance Assistant 

• Process purchase orders, purchase invoices, staff expenses, and payment runs. 

• Raising invoices and maintaining credit control processes. 

• Record and reconcile income received from grants, donations, fundraising activities, and other sources. 

General Office Administration and Operational Support 

• Provide general administrative support to the Finance and Operations Manager and wider team as required. 

• Help coordinate office supplies, equipment, and routine operational requirements. 

• Assist with arranging meetings, preparing documentation, and taking notes where required. 

• Respond to telephone, email, and visitor enquiries, directing queries appropriately when required. 

• Assist with practical operational matters to help ensure the smooth day-to-day running of the charity. 

• Undertake other reasonable administrative and operational duties commensurate with the role.

General 

• Build awareness of the charity’s purpose through building strong and effective relationships with external stakeholders. 

• Be prepared to travel across the region and, on occasion, to other sites and national meetings as required. 

• Willingness to undertake continuous development and training for the role, including mandatory Day One and role specific training. 

• Additional ad hoc duties as and when required. 

• Maintain accurate financial records on our accounting software (Xero). 

• Reconcile bank accounts, credit cards and control accounts on a regular basis. 

• Assist with month-end and year-end finance processes. 

• Provide payroll information to the external payroll provider on a timely basis. 

• Support the preparation of monthly management accounts, year-end accounts and financial reports. 

• Assist with budget development, monitoring and reporting where required. 

• Support the annual audit process where required. 

• Respond to finance-related queries from staff, suppliers, funders, and stakeholders. 

• Ensure compliance with charity finance procedures, policies, and relevant regulations and promote these within the charity. 

• Monitor the Finance inbox on a daily basis, responding promptly and professionally to queries, and escalating matters to the Finance and Operations Manager when required. 

• Undertake other finance and administrative duties as required. 

• Ensure all restricted funds income and expenditure is coded correctly. 

• Undertake any required training and development. 

For the full details, please see the attached recruitment pack.

How to apply 

Please send your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: Sunday 28th June 2026 

Interviews:  

First stage virtual: w/c 6th July 2026 

Second stage in-person, Leeds: w/c 13th July 2026 

Interim Director of Finance and Operations
London | Hybrid Working (2 days per week in the office)
3-6-Month Interim Assignment
£500-£600 per day

We are working with a respected UK membership organisation seeking an experienced Interim Director of Finance and Operations to provide strategic leadership across finance and corporate services during a key period for the organisation. 

Reporting to the Chief Executive and forming part of the Senior Leadership Team, you will lead Finance, HR, Membership, IT and Facilities, ensuring strong governance, operational effectiveness and financial sustainability.

Key responsibilities:

• Lead financial planning, budgeting, forecasting and reporting
• Provide strategic financial advice to the Chief Executive, Board and Committees
• Strengthen financial controls, governance and risk management
• Oversee year-end accounts, audit and statutory reporting
• Drive operational efficiency and continuous improvement across corporate services
• Provide leadership across HR, IT, Membership and Facilities functions
• Support organisational development, culture and staff engagement
• Ensure compliance across GDPR, health and safety and regulatory requirements
• Lead and develop a high-performing corporate services team
• Support the delivery of strategic priorities and organisational change initiatives

About you:

• CCAB-qualified accountant
• Experienced Finance Director, Director of Finance & Operations, COO or equivalent senior leader
• Strong track record within charities, membership bodies, professional institutes, Royal Colleges or other not-for-profit organisations
• Experienced in working with Boards, Committees and Trustees
• Broad corporate services experience covering finance, governance, risk and operational management
• Commercially minded with a hands-on and pragmatic approach
• Strong leadership, communication and stakeholder management skills
• Able to balance strategic thinking with operational delivery

Previous experience within a membership organisation, professional body or charity would be highly advantageous.

This is an excellent opportunity to join a purpose-driven organisation and play a key leadership role during an important period of organisational development and change.

London-based with hybrid working, typically requiring two days per week in the office.

The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.

This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.

As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.

The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.

Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.

Key Responsibilities

Strategic planning and implementation:

• Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives

• Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle

• Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making

• Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms

• Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements

• Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals

• Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth

Project Management:

• Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events

• Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers

• Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues

• Lead on set up and implementation of new seasons, events and sales activity

• Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura

• Maintain high standards of data accuracy and integrity across Box Office and customer records

• Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction

• Champion accessibility across all ticketing and customer service activity

Leadership & Management:

• Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development

• Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities

• Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation

• Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements

• Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation

• Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement

Skills and Qualifications

Essential

• Minimum three years' experience in a CRM, ticketing, audience data or related role

• Advanced knowledge and practical experience of Tessitura

• Experience managing and maintaining CRM systems and customer databases

• Experience producing audience analysis, reporting and business insight

• Strong understanding of customer relationship management principles

• Excellent attention to detail and commitment to data accuracy

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Ability to explain technical concepts to non-technical colleagues

• Ability to manage multiple priorities and meet deadlines

• Commitment to delivering outstanding customer experiences

• Interest in music, culture and the arts

• Willingness to work evenings and weekends

Desirable

• Experience of implementing CRM upgrades or major systems projects

• Experience working within a Tessitura consortium

• Experience of customer journey mapping and audience segmentation

• Experience of marketing automation and CRM-driven campaign delivery

• Experience working within an arts, cultural or performing arts organisation

• Knowledge of accessibility best practice within ticketing and audience services

About Us 

​Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future. 

We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation. We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliver year-round to ensure that young people have ongoing access to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most.

Purpose of the Role 

Greenhouse Sports believes its people are its most important asset. From our coach mentors delivering impact on the front line to the teams supporting our growth, everything we achieve is powered by our people. We are looking for a People Operations Coordinator to join our team and play a key role in delivering a smooth, professional and engaging employee experience across the organisation

This is a hands-on, operational HR role with a strong focus on administration, alongside opportunities to contribute to projects and continuous improvement across the People function

You’ll be the first point of contact for HR queries, supporting the full employee lifecycle—from recruitment and onboarding through to payroll, systems, and employee experience initiatives. Reporting directly to the Head of People, you’ll gain broad exposure across HR and play an important role in keeping everything running smoothly.

HR Operations & Systems​​​​​​

• Manage and maintain our HR system (PeopleHR), ensuring data is accurate and up to date.
• Monitor absence and holiday data, flagging trends or concerns to managers.
• Produce reports and support GDPR compliance and data integrity.
• Support the upkeep and documentation of People processes and policies.

Payroll & Benefits​

• Prepare monthly payroll data for our external provider, ensuring accuracy and timely submission.
• Manage pension data and resolve payroll queries.
• Support payroll sign-off processes with Finance and senior stakeholders.
• Administer employee benefits (e.g. Westfield Health, BetterSpace).

Recruitment & Onboarding​

• Coordinate end-to-end recruitment processes, including posting ads and scheduling interviews.
• Manage and optimise use of the Applicant Tracking System (ATS).
• Prepare contracts and onboarding documentation.
• Conduct pre-employment checks (RTW, DBS, references, etc.)
• Deliver HR induction and manage new starter onboarding.
• Monitor probation periods and support line managers.

Learning, Development & Compliance​

• Coordinate internal and external training (including safeguarding and first aid).
• Track completion of training and performance reviews.
• Support CPD agreements and development activity across the organisation.

Employee Experience & Engagement​

• Support employee engagement and culture initiatives.
• Play an active role in staff wellbeing and organising social activities.
• Help create a positive and inclusive employee experience.

Support to Head of People​

• Assist with employee relations administration, including note-taking.
• Provide first-line guidance on policies and procedures.
• Support continuous improvement across the People function.

Experience​

• You have experience in an HR or administrative role.
• You have strong organisational skills and high attention to detail.
• You’re confident using systems (HRIS experience helpful, but not essential).
• You have a good working knowledge of Microsoft Office (especially Excel).
• You understand HR processes and best practice (or have a willingness to learn).​

Skills​

• You are approachable, empathetic, and able to build relationships quickly.
• You’re discreet and always maintain confidentiality.
• You are proactive and solutions-focused.
• You are a team player with a positive, can-do attitude.​​​

Please ensure you have provided both your CV and Cover Letter to support your application. ​

We will be interviewing candidates on a rolling basis, so please do submit your application as soon as you can. ​​

Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.

Role: Roving Human Resources Manager

Hours: Full time

Pay: Up to £42,440 GBP gross per annual (additional allowances may apply during deployment)

Duration: Permanent

Location: Manchester, UK (hybrid working available), with an expectation of up to 80% international travel/deployment as required by UK-Med. (Open to candidates based in the UK or internationally, with a preference for UK-based candidates due to operational considerations.) The post holder is expected to undertake an initial deployment to Gaza, subject to operational requirements

Can you provide strategic and operational HR leadership while supporting life-saving humanitarian responses in some of the world's most challenging environments? 

UK-Med is a frontline medical aid charity. Born of the NHS, we've been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

As UK-Med continues to expand its global humanitarian response, we are strengthening our people support in the field to ensure our teams can operate safely, effectively and sustainably in complex emergency settings. The Roving HR Manager – Emergency Responses will play a critical role in leading HR functions across humanitarian operations through direct deployment.

You will provide strategic and operational HR leadership across emergency responses, supporting programme start-up, scale-up and transition phases. Acting as a trusted adviser to Team Leads, Heads of Mission and senior managers, you will ensure workforce planning, employee relations, safeguarding, staff wellbeing and HR compliance are effectively managed in dynamic and high-pressure environments. A key priority for this role will be supporting UK-Med's response in Gaza, and the successful candidate must be willing and suitable to undertake deployments to Gaza and other high-risk humanitarian contexts as required.

Due to the highly deployable nature of this role, candidates must be able to travel internationally at short notice. UK-Med will consider deployment mobility, including passport eligibility and access to current and anticipated programme locations, as part of the overall assessment process.

Working closely with HR & Membership, Operations, Security, Safeguarding and programme teams, you will support rapid mobilisation, strengthen HR systems and processes, and contribute to workforce planning and organisational preparedness. When not deployed, you will help strengthen UK-Med's ability to respond rapidly and effectively to humanitarian crises worldwide.

We offer a competitive salary and benefits, a collaborative environment, and the opportunity to make a meaningful difference through humanitarian work. UK-Med is an ambitious and expanding organisation, and this role offers a unique opportunity to contribute directly to the delivery of critical healthcare in crisis settings.

How to apply

We strongly recommend that you read the Candidate Information Pack - Roving HR Manager before applying for this role.

To apply, please submit a current CV and answer the application questions:

Please apply below, as soon as possible no later than Monday 29th of June 2026

This is a rolling recruitment process; applications will be reviewed as they are received, and interviews may be conducted prior to the closing date. Candidates are therefore encouraged to apply early.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion.  We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Programme and Finance Manager

We are seeking an organised and proactive Programme and Finance Manager to support the planning, coordination and financial management of a major exhibitions and displays programme.

Position: Programme and Finance Manager
Salary: £39,791 per annum
Location: London
Hours: Full-time, 36 hours per week
Contract: Permanent
Closing Date: 9 July 2026

About the Role

This is an exciting opportunity to join a leading cultural organisation in a pivotal role supporting the delivery of an ambitious artistic programme.

Working closely with senior colleagues, you will coordinate and communicate programme schedules, processes and timelines, while providing project management support across exhibitions, displays and commissions. You will also play a key role in financial management, supporting budgeting, forecasting, reporting and financial control activities.

Key responsibilities include:

• Coordinating programme schedules, milestones and key project information
• Supporting programme planning and preparation of materials for senior decision-making
• Monitoring exhibition and display timelines and ensuring delivery remains on track
• Managing departmental budgets, forecasting and financial reporting processes
• Preparing financial information for internal stakeholders and funders
• Coordinating budget meetings and financial workflows
• Supporting compliance with financial procedures and funding requirements
• Line managing and supporting a team of three staff members
• Acting as a key point of contact for programme and finance information across the organisation

About You

You will be an excellent communicator with exceptional organisational skills and a strong eye for detail.

You will ideally have:

• Experience of project management and/or programme coordination
• Strong financial, budgeting and forecasting skills
• Excellent planning, administrative and organisational abilities
• Experience working across complex organisations and managing multiple priorities
• Strong written and verbal communication skills
• The ability to analyse, collate and present information clearly and accurately
• Experience of developing and maintaining effective project management systems
• Previous line management experience
• Strong IT skills, including Microsoft Office applications

An interest in arts, culture or the creative sector would be advantageous.

About the Organisation

This organisation is one of the UK's leading cultural institutions, committed to making art and creativity accessible to all. Through an ambitious programme of exhibitions, displays and commissions, it welcomes audiences from across the UK and around the world.

The organisation is committed to equality, diversity and inclusion and values the different perspectives, experiences and backgrounds that people bring. Applications are welcomed from candidates with transferable skills and relevant experience, even if they do not meet every requirement listed.

Benefits

Benefits include:

• Generous annual leave entitlement
• Pension scheme with employer contributions
• Life assurance and income protection
• Interest-free season ticket loan
• Cycle to Work scheme
• Employee assistance programme
• Discounts and staff benefits
• Free or discounted access to exhibitions, galleries and museums

Other roles you may have experience of could include: Programme Manager, Project Manager, Programme Coordinator, Project Coordinator, Operations Manager, Finance and Operations Manager, Programme Delivery Manager, Exhibitions Manager, Business Manager, Portfolio Coordinator.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About Us

Learning with Parents supports all families to have positive learning interactions together. We drive inclusive parental engagement by partnering with schools and leading the sector through learning what works.

By partnering with primary schools, we support thousands of families across the UK to enjoy learning together at home. Our child-led videos and hands-on family activities replace traditional homework. Through behavioural insight research, innovative technology and teacher training we ensure that as many families as possible are supported effectively.

We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.

About the Role

The Operations Coordinator will play a key role across the charity, supporting the smooth running of Learning with Parents’ core functions during a period of growth and enabling the team to effectively deliver our programmes and achieve impact for disadvantaged families. 

In particular, they will assist the Operations team with HR and recruitment processes, providing additional administrative capacity and supporting our finance functions. They will also provide essential administrative support for the Schools team, including supporting with responding parent and teacher queries, maintaining CRM systems and issuing invoices. 

Core areas of responsibility

Financial Systems

• Support with accounting and financial systems, including: monthly reconciliations; paying expenses and invoices; and procurement. 

HR Support

• Support with the recruitment process for staff, interns, work experience and trustees including advertising roles, supporting logistics for interviews, carrying out DBS checks, collecting references and sending unsuccessful applicants feedback.
• Support with HR record keeping, including staff training refreshers, keeping employee details up to date, policy refreshers etc. 
• Support with the onboarding of new staff, including procuring necessary office equipment, setting up new members of staff on platforms and scheduling meetings as necessary.
• Support with the logistics for the annual staff away days and organise termly staff socials. 
• Support the intern and work experience recruitment and support processes.

Programme Support

• Update the schools database and organisations database with the relevant programme information
• Support the Schools Team to deliver timely support for both schools and parents using our programmes through our help desk system, Hubspot 
• Support with the invoicing and contracts for school partners, including supporting the Schools Team with ensuring school invoices are paid
• Provide logistics support with ordering and sending out teddies to schools for Ready teddy
• Support Curriculum team with subtitling videos
• Support Curriculum team with travel logistics from filming 
• Support with any programme admin as directed by the school team.

Administrative Support

• Provide diary management support for the CEO and trustees
• Book travel for staff and external meeting spaces as required.
• Support with trustee meetings and external meetings, including organising travel, booking meeting rooms, organising lunch, minuting meetings.
• Manage all non-school related enquiries coming into the general Learning with Parents inbox and assist with responding to enquiries on HubSpot, as required.
• General administrative support as required.

Office Management

• Ensure office and kitchen resources are replenished as required i.e. printing paper, stationery, tea, coffee. 
• Ensure the office and kitchen are kept clean and tidy. 
• Ensure office equipment and furniture is in good working order and organise repairs and replacements as required.

About You

A successful Operations Coordinator will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact. 

Our ideal candidate would also be able to provide examples of when they have used the following skills and experience: 

• Good organisational skills and ability to prioritise effectively
• Good attention to detail
• Excellent communication skills, verbally and in writing
• Ability to work well as a team and with a range of different stakeholders
• Keen to learn and develop new skills
• A desire to champion and uphold our organisation’s vision, mission and values.

Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential: 

• An understanding of education inequality in the UK
• Lived experience of some of the barriers that families from disadvantaged communities face in engaging with children’s learning 
• Experience working within the UK education system, either in schools or in other organisations working in the space such as charities or suppliers
• Experience in (an) administrative role(s)
• Experience of book-keeping or support with other financial functions.

Our values

Our Learning with Parents values are key to how we work and inform our strategy, programme, and how we collaborate.

Ambition - We strive do more for the families, schools and organisations we work with

Collaboration - We value the voices of others and achieve more by working together

Exploration - We are curious and seek evidence to inform our work

Innovation - We test, learn, adapt and embrace failure in our pursuit of progress

Integrity - We act responsibly and honestly, and default to transparency

Supportive environment - We work to create an environment which supports growth, belonging and wellbeing for everyone

Apply directly on our website