Business Support and Projects Manager

Job Title:                Business Support and Projects Manager

Department:           Operations

Reports to:             Head of Governance, Planning, and People

Type of Contract: Fixed Term to March 2029

Salary:                   £41,000 – £47,000

Hours of Work:      Such hours as are necessary to fulfil the duties. This will involve a minimum of 35 hours per week and include work in evenings and weekends as required.

Location:               Hybrid working across ParalympicsGB’s London office (minimum 2 days) and home based. Travel may also be required in the UK and abroad as necessary.

Role Purpose

To provide flexible business support, management and delivery capacity to progress ParalympicsGB’s organisational priorities, particularly where work spans multiple teams, requires senior coordination, or does not sit clearly within one function.

Working closely with the senior leadership group, the postholder will support the management and delivery of Executive-led priorities, strategic partnerships, governance processes and cross-functional business initiatives, including ParalympicsGB’s sustainability activity and post-Games evaluation and learning.

This role will provide proactive and practical support across the organisation, helping to maintain momentum, manage project delivery and actions, address practical barriers and ensure agreed outputs are delivered.

The role will also provide business support across the wider operational and corporate services functions, including Games planning, governance, business planning, and people activity, helping to improve coordination, reporting and delivery of agreed priorities.

Key Responsibilities

Executive and Cross-Functional Delivery Support

·       Provide flexible delivery and management support for Executive-led priorities and agreed organisational initiatives, facilitating collaboration across departments to achieve agreed outcomes.

·       Lead or manage specific cross-functional projects where ownership does not clearly sit within a single function, maintaining momentum, resolving practical barriers to delivery and supporting senior leaders to progress agreed actions within those workstreams.

·       Track actions, milestones, risks and dependencies for projects, escalating issues where appropriate.

·       Undertake research, analysis and option appraisals for existing and proposed projects, to support strategic decision-making.

·       Prepare action plans, briefing notes, reports, presentations and business cases for senior stakeholders, and contribute to Executive and Board.

·       Identify practical opportunities to improve coordination, processes and ways of working where these support organisational priorities.

Strategic Partnerships & External Programmes

·       Manage activity linked to priority strategic partnerships, including with the British Olympic Association, acting as a central coordinator for agreed partnership activities, actions and deliverables.

·       Manage external consultancy engagements and project-based support, including workshops, meetings and follow-up activity arising from consultancy programmes.

·       Ensure outputs and recommendations from partnership or consultancy activity are captured, assigned and progressed.

Organisational Capability Initiatives

·       Support cross-functional initiatives relating to data, data integration, AI, emerging technology and organisational systems.

·       Help define requirements for proposed initiatives, capture actions and support the practical implementation of agreed solutions.

·       Coordinate input from relevant teams, including technology, finance, communications, and operations.

·       Ensure organisational capability initiatives remain aligned with business needs and available capacity.

Sustainability Leadership

·       Act as the operational lead for ParalympicsGB’s sustainability activity, leading the sustainability project team, ensuring actions, owners and deadlines are clear and supporting delivery of ParalympicsGB's sustainability commitments and action plans.

·       Work with teams across the organisation to embed sustainability objectives into planning, projects and operational delivery.

·       Manage sustainability reporting, evidence gathering and stakeholder engagement, and monitor progress against sustainability targets and commitments.

·       Work closely with the Social Impact team on activity relating to the impact of climate change on disabled people.

Post-Games Learning and Continuous Improvement

·       Working with the Chef de Mission, Executive Team, and relevant functional leads, prepare and manage the post-Games review and learning processes, gathering insights and feedback from across the organisation.

·       Support the production of recommendations and implementation plans to ensure lessons are captured and applied to future planning, identifying practical opportunities to improve organisational effectiveness and ways of working and ensuring agreed actions are captured and progressed.

Governance, Risk & Assurance Support

·       Support the effective operation of Board and Committee governance processes, manage governance calendars, board meetings, action logs and forward planners and support preparation of Board and Committee papers.

·       Provide administrative and management support for governance and compliance activities, including review processes for governance documentation.

·       Support risk management and assurance processes, including leadership of periodic process and implementation reviews.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.

Person Specification

Essential Knowledge and Experience

·       Experience of successfully delivering complex projects from initiation to completion.

·       Experience supporting senior leaders in a fast-paced environment.

·       Experience of business improvement or organisational change, and comfort working across a wide range of business functions.

·       Excellent communication and influencing skills, with the ability to produce high-quality reports, presentations and briefing papers.

·       Highly organised, with excellent attention to detail and strong programme management skills.

·       Excellent analytical skills, with sound judgement and strong problem-solving abilities.

·       Proactive, collaborative and self-motivated, with the ability to manage competing priorities and adapt quickly to changing business needs.

·       Strong IT skills including Microsoft 365 applications.

Desirable

·       Project management qualification (PRINCE2, APM, Agile or equivalent).

·       Experience working within the charity, public or not-for-profit sector.

·       Experience of governance or corporate planning.

·       Knowledge of sustainability frameworks, environmental reporting, or organisational sustainability initiatives.