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Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Registered Charity
51 - 100
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Thank you!
Are you an inspirational leader looking for your next challenge? Would you like the opportunity to lead a respected charity dedicated to helping people live well with sight loss and shape the future of accessible, inclusive support across York and beyond?
MySight York is an independent local charity supporting people to live independently, confidently and without barriers. Through a wide range of practical, emotional and social support services, including advice, counselling, befriending, digital inclusion, assistive technology support and its award-winning Eye Care Support Pathway, MySight York empowers people to make informed choices and live well with sight loss.
Driven by a vision of a York where people with sight loss can live independently, equally and without barriers, MySight York works tirelessly to champion accessibility, inclusion and equality. The charity supports around 1,700 people every year and is recognised nationally for its innovation, partnerships and leadership within the sight loss sector.
We now have a fantastic opportunity for a new Chief Executive Officer to lead MySight York into its next chapter, building on strong foundations while delivering an ambitious strategy that will expand the charity's reach, influence and impact.
The Role
Reporting to the Board of Trustees, the Chief Executive Officer will provide strategic leadership, vision and direction for MySight York, ensuring the organisation remains financially sustainable, delivers high-quality services and continues to amplify the voices of people living with sight loss.
Key responsibilities will include:
- Providing strategic leadership to deliver the organisation's vision, mission and strategic priorities.
- Working closely with the Board of Trustees to ensure strong governance, compliance and organisational sustainability.
- Leading, motivating and developing a committed team of staff and volunteers, fostering a culture of inclusion, accountability and continuous improvement.
- Ensuring the charity's long-term financial sustainability through effective financial management, fundraising and income diversification.
- Building and maintaining strong relationships with funders, NHS partners, local authorities, community organisations and other key stakeholders.
- Acting as the principal ambassador and spokesperson for MySight York, championing accessibility, inclusion and the rights of people with sight loss.
- Driving innovation, digital development and service improvement to ensure support remains responsive to changing needs.
The Person
We are seeking an inclusive, compassionate and strategic leader who is passionate about making a meaningful difference to the lives of people with sight loss.
The successful candidate will bring:
- Significant senior leadership experience within the charity, public, voluntary or private sector.
- A strong track record of developing and delivering organisational strategy and leading change.
- Experience of working effectively with Boards of Trustees or equivalent governance structures
- Strong financial and operational management experience, with the ability to ensure long-term sustainability
- Excellent partnership-building, influencing and stakeholder engagement skills.
- Outstanding communication and leadership abilities, with the credibility to inspire staff, volunteers, trustees and external partners.
- An understanding of the disability, health or social care sectors and a genuine passion for MySight York's mission.
Why Join MySight York?
This is a unique opportunity to lead a respected and ambitious charity at a significant point in its development. You will have the chance to:
- Deliver an ambitious organisational strategy and shape the future of support for people with sight loss.
- Lead a highly regarded organisation with a strong reputation.
- Influence policy, service development and accessibility initiatives locally and nationally.
- Build new partnerships and opportunities for growth.
- Work alongside a dedicated team of staff, volunteers and trustees who are committed to creating a more inclusive society.
- Make a lasting difference to the lives of people affected by sight loss.
If you believe you have the experience and leadership qualities to lead MySight York through its next phase of development, we would be delighted to hear from you.
If this sounds like the opportunity for the next phase of your career you can download the recruitment pack (attached) for more information. To apply please send your CV.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Recruitment Agency
1 - 5
To lead charity recruitment because we’re the best at supporting individuals and organisations to achieve their ambitions and drive positive change
Thank you!
Help us tell the story of a college that changes lives
WM College is an educational charity with a long-standing mission to support adult learners and the wider Camden community. We're looking for a creative, organised and people-focused Marketing & Events Coordinator to help tell our story — through engaging events, exhibitions and content that show what our learners achieve.
What you'll be doing
This is a genuinely varied role at the heart of college life. One week you might be coordinating a private view in our gallery; the next, capturing learner stories at our awards evening or helping welcome hundreds of visitors at an open day.
In this varied role, you'll:
- Help plan and deliver open days, exhibitions, private views, learner awards, craft fairs and other college events
- Create and schedule content for our website and social channels, capturing learner stories, photos and video along the way
- Liaise with learners, staff and local partners to celebrate what we do
- Keep the practical side running smoothly - event logistics, marketing administration and supplier coordination
Who we're looking for
You might be a marketing assistant, events coordinator or arts administrator - or you might come from somewhere else entirely.
This role is ideal for someone who:
- Has experience in marketing and/or events - in any sector, though education, charity, arts or community experience is a bonus
- Enjoys working collaboratively and thrives in a purpose-driven environment
- Can juggle priorities, stay organised, and communicate with warmth and clarity
- Is motivated by a mission to help others access education and lifelong learning
- Wants to join a new, growing team and help shape the college's future - no two days are the same
How and where you'll work:
- Part-time: 0.6 FTE (equivalent to three days a week)
- The salary is £16,949 - £18,245 per annum (pro-rata of £28,248 - £30,408 FTE)
- Hybrid working: our marketing team is in the office on Tuesdays and Wednesdays, and we'd ideally like you in for one or two of those days; the rest is flexible between home and office
- Occasional evening and weekend work to support events, planned well in advance - including two Saturday open days a year
- This post is subject to an enhanced DBS check, which we arrange
Why join us
By joining WM College, you'll be part of something special - helping us continue to offer inclusive, supportive education for those who need it most.
Interviews are scheduled for w/c 6th July (likely 7–8 July).
The client requests no contact from agencies or media sales.