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VISION AND MISSION Waverley Abbey is a new spiritual home for a rising generation, based in one of England’s oldest places of Christian prayer, mission and justice. Today, we fire up believers and tool up leaders to play their part in the renewal of faith in the nation and around the world. We are a house of prayer, providing practical education, exceptional hospitality and sparking innovative enterprise. From the first Cistercian monastery in England to the global ministry of Every Day with Jesus, Waverley Abbey has been a place of Christian prayer, mission and justice for over 1,300 years. Now, in partnership with 24-7 Prayer, we are building a new kind of Abbey: a new spiritual home for the nation and a hub that awakens a generation to transform the story of our times through the Gospel of Jesus Christ.
VALUES & CULTURE Our team really is something special. Our people are gold. Our people come from all different walks of life, and it’s this mix of brilliant personalities, experiences and insights that gives us that warm, open and friendly culture you can feel as soon as you meet us. But, however wonderfully different we all are, there are five things we’ve got in common, and they are the Waverley Abbey values. Our values are the key to what makes our culture so unique; they’re a reflection of who each of us is and they’re embedded in everything we do. OUR VALUES Integrity Compassion Selflessness Transformational Celebration SO WE EMPLOY AUTHENTIC, SELFLESS, COMPASSIONATE, TRANSFORMATIONAL AND FUN PEOPLE!
JOB PURPOSE This is an exciting senior leadership role with the opportunity to shape how Waverley Abbey tells its story, grows its reach and engages people with its vision. The Head of Marketing and Communications will provide strategic, creative and inspiring leadership across all aspects of marketing, communications, brand and digital engagement. Working across the breadth of Waverley Abbey — including the college, house, House of Prayer, events, hospitality, fundraising and the wider estate — the postholder will develop clear and compelling communication that strengthen our brand trust, reach new audiences and support sustainable revenue growth. This role will ensure that our communications reflect the quality, warmth and bold ambition of Waverley Abbey. You will be a talented and experienced marketing professional, an exceptional leader who mines the gold in others, and an experienced AI champion with a bold vision to play your part to see the Gospel of Jesus transform a generation.
KEY RESPONSIBILITIES Strategic Marketing Leadership
> Develop and lead an ambitious, integrated marketing and communications strategy to support and supercharge Waverley Abbey’s vision, organisational priorities and income objectives.
> Translate organisational strategy into clear annual marketing plans, campaigns, priorities and measurable outcomes, and deliver those plans on time every time.
> Work closely with leaders across the college, House of Prayer, house and estate, hospitality, events, fundraising and other areas to understand their audiences and develop effective marketing responses.
> Significantly grow market share by connecting and building brand trust with new audiences, markets and opportunities to extend Waverley Abbey’s reach and influence.
> Champion and implement AI effectively and wisely to at least 10x our marketing output.
> Ensure marketing activity is focused, coordinated and capable of delivering both immediate results and long-term brand growth. Brand Leadership and Storytelling
> Deliver daily brand and individual stories above the line to build Waverley Abbey awareness, authority and trust. Champion excellent storytelling that communicates the impact of Waverley Abbey through the lives, experiences and communities impacted by our work.
> Lead and be principle guardian of the Waverley Abbey brand and sub-brands.
> Develop a clear, compelling and consistent brand story that captures the heritage, vision, breadth and future direction of Waverley Abbey.
> Ensure the brand is expressed consistently across all communications, campaigns, publications, digital platforms, signage and visitor touchpoints.
> Oversee the development and implementation of brand guidelines and support colleagues to apply them consistently and confidently.
> Protect and strengthen the reputation of Waverley Abbey; identifying, proactively managing and responding appropriately to potential risks. Campaigns, Audience Growth and Engagement
> Lead integrated fundraising campaigns that increase awareness, engagement, participation and income from core and new audiences.
> Develop targeted approaches for student recruitment that increase our HE student enrolments year on year on year, and provide a significantly growing ‘front door’ of non-HE students and trainees via a ‘digital university’.
> Significantly grow house, event and retreat guests to maximum capacity.
> Ensure campaigns are creative, audience-focused, aspirational and informed by meaningful data.
> Establish a clear annual marketing and communications plan aligned with organisational priorities — and deliver on time, every time.
> Strengthen the organisation’s ability to acquire new audiences while deepening engagement with existing supporters, students, guests, customers and partners. Digital Marketing and Content >Deliver the effective and wise use of AI to 10x our marketing output.
> Provide leadership for Waverley Abbey’s websites, social media channels, email communications and wider digital presence.
> Effectively be able to spin-up world class UX websites and apps in short timescales.
>Develop a digital-first approach that makes maximum use of content, video, photography, social media, search, email and emerging platforms.
>Oversee the planning and production of high-quality content that is engaging, market-leading and consistent with the Waverley Abbey voice.
> Ensure the best UX on all websites and that digital platforms are accurate, accessible, engaging, easy to navigate and optimised for search.
>Use analytics and audience insight to improve campaigns and tactics.
>Always be exploring new digital opportunities that could significantly increase Waverley Abbey’s reach and impact. Communications and Public Relations
> Lead Waverley Abbey’s external communications, media relations and public relations activity.
>Develop proactive opportunities to raise the profile of Waverley Abbey locally, nationally and within relevant Christian, educational and hospitality networks.
>Oversee press releases, media statements, articles, briefing materials and external announcements.
>Build strong and constructive relationships with journalists, media partners, influencers and other key stakeholders.
> Lead communications planning during sensitive or high-profile situations, working closely with the CEO and relevant senior leaders.
> Ensure Waverley Abbey communicates with clarity, confidence and integrity. Fundraising and Partnership Communications
> Work in close partnership with fundraising colleagues to develop compelling cases for support, campaigns and supporter communications.
> Ensure fundraising materials communicate Waverley Abbey’s vision, need and impact with clarity.
> Support the development of strategic partnerships that increase the organisation’s profile, influence and reach.
> Create high-quality communications resources for funders, donors, partners, churches and other key stakeholders. Team Leadership and Development
> Lead, inspire and develop a high-performing Marketing and Communications team in collaboration with the Senior Marketing Manager.
> Create a collaborative, creative and supportive culture in which team members are trusted, equipped and accountable.
> Set clear objectives and priorities for the team, ensuring workloads and resources are managed effectively.
> Provide regular one-to-ones, feedback, coaching, development conversations and performance reviews.
> Support the personal and professional development of direct reports, identifying opportunities for growth and increased responsibility.
> Commission and manage freelancers, agencies and specialist suppliers where appropriate.
> Build positive and productive relationships across the organisation, enabling the Marketing and Communications team to operate as a trusted strategic partner. Planning, Budgets and Performance
> Manage the Marketing and Communications budget responsibly, ensuring effective use of resources and demonstrable value — always within budget.
> Establish clear measures of success across brand awareness, audience growth, engagement, recruitment, conversion and income.
> Provide regular performance reports, insight and recommendations to the CEO and Executive Team.
> Use data, audience research and market insight to inform decisions and continually improve performance.
> Manage multiple projects and priorities effectively, ensuring high quality work is delivered on time and within budget. Data and Compliance
> Ensure marketing communications comply with UK GDPR, data protection, consent and privacy requirements.
> Maintain professional, ethical and legally compliant standards across all communications activity. Leadership and Organisational Contribution As a senior Executive member at Waverley Abbey, the postholder will:
> Contribute actively to organisational strategy, planning and decision-making.
> Build strong relationships across all areas of Waverley Abbey and work generously across organisational boundaries.
> Model leadership that is clear, courageous, compassionate and accountable.
> Champion a culture of excellence, collaboration and continuous improvement.
> Embody Waverley Abbey’s values of Integrity, Compassion, Selflessness, Transformation and Celebration.
> Act as an ambassador for Waverley Abbey, representing the organisation externally and internally confidently and professionally.
> Undertake other reasonable duties consistent with the seniority and purpose of the role.
PERSON SPECIFICATION Experience — Essential
> Significant senior-level experience in marketing, communications or brand.
> A strong track record of developing and delivering successful marketing and communications strategies.
> Experience of leading integrated campaigns across digital and traditional channels.
> Demonstrable success in growing audiences, increasing engagement and delivering measurable organisational outcomes.
> Experience of leading, managing and developing a marketing or communications team.
> Strong experience of AI, digital marketing, content strategy, social media, websites, email marketing and audience analytics.
> Experience of working effectively with senior leaders and providing trusted strategic advice.
> Experience of managing budgets, agencies, suppliers and multiple projects.
> Experience of using data insight to evaluate performance and make decisions.
Experience — Desirable
> Experience within a complex, multi-product environment — charity, Christian organisation, education provider or hospitality organisation.
> Experience of student recruitment, fundraising communications, events marketing or customer acquisition.
> Experience of working across an organisation with several distinct audiences, services or brands.
Knowledge and Skills — Essential
> Excellent strategic thinking, with the ability to translate vision into focused and achievable plans.
> Exceptional written and verbal communication skills.
> Strong creative judgement and the ability to recognise and develop compelling stories.
> A sophisticated understanding of brand, audience development and customer journeys.
> Excellent leadership and people-management skills.
> Strong project-management and organisational skills, with the ability to balance strategic leadership and practical delivery. > Commercial awareness and an understanding of how marketing supports organisational growth and income generation.
> Confidence in analysing data, measuring impact and presenting clear recommendations.
Knowledge and Skills — Desirable
> A relevant degree or professional marketing qualification.
> Membership of the Chartered Institute of Marketing.
> Working knowledge of content management systems, customer relationship management systems, email marketing tools and creative software.
> Understanding of the UK higher education landscape.
Personal Qualities The successful candidate will be:
> An imaginative and ambitious leader who is excited by the opportunity to build something significant.
> A gifted storyteller who communicates with clarity, warmth and authenticity.
> Strategic and creative, while also able to bring structure, focus and delivery.
> Collaborative, generous and able to work effectively with colleagues holding different responsibilities and perspectives.
> Emotionally intelligent and confident in navigating complexity.
> Proactive, resourceful and comfortable taking appropriate initiative.
> Committed to excellence without losing warmth, humanity or perspective.
> Resilient, adaptable and able to respond positively to change.
> Personally aligned with the Christian vision and values of Waverley Abbey. Occupational Requirement There is an occupational requirement for the postholder to be a practising Christian. The successful candidate will be expected to affirm Waverley Abbey’s Statement of Faith, participate in the prayer life of the organisation and conduct themselves in a way that is consistent with its Christian ethos and values. This requirement is applied in accordance with Schedule 9 of the Equality Act 2010. Additional Requirements
> Flexibility to work occasional evenings and weekends in support of significant events, campaigns or organisational activity. > Willingness to travel occasionally for meetings, events and partnership activity.
> This job description reflects the current requirements of the role. It may be reviewed as Waverley Abbey develops, following consultation with the postholder.
Hours: You will be required to work the hours as are necessary for the proper discharge of the duties with the notional requirement being 35 hours per working week. Work will normally be undertaken in office hours, Monday to Friday, but weekend and evening working will be required
Remuneration: Up to £42,440 GBP gross per annual (dependent on experience)
Duration: 12 months, with the possibility of extension subject to funding
Location: Manchester, UK (hybrid working available), with an expectation of up to 80% international travel/deployment as required by UK-Med. (Open to candidates based in the UK or internationally, with a preference for UK-based candidates due to operational considerations.)
We are seeking a Medical Doctor with expertise and experience in international humanitarian responses, conflict and/or disasters to provide expert technical leadership across UK-Med’s growing portfolio of emergency health programmes.
UK-Med is a frontline humanitarian medical NGO, delivering life-saving healthcare in emergencies and strengthening health systems in some of the world’s most challenging environments. As a key partner of the UK Emergency Medical Team (UK EMT), we work closely with the UK Government, WHO, Ministries of Health and international partners to respond rapidly when crises strike.
This is a unique opportunity for a highly experienced humanitarian clinician who is passionate about emergency response and willing to deploy internationally in support of UK-Med’s operations. Our teams have responded to some of the world's most complex humanitarian crises, including conflicts, disease outbreaks, natural disasters and public health emergencies. Current and recent programmes have included conflict responses in Ukraine, Gaza and Sudan, as well as support to Ebola preparedness and response activities in DRC, and disaster responses in countries including Venezuela.
The successful candidate will play a key role in shaping humanitarian health programmes, providing technical expertise, supporting programme design and strategy, contributing to funding proposals and deploying overseas to provide leadership to multidisciplinary health teams when required.
You will bring significant experience in emergency and humanitarian health, strong technical credibility and the ability to work effectively with health authorities, WHO and international partners in complex and fast-moving environments. Join us and be part of a passionate, purpose-driven organisation making a real difference where healthcare is needed most.
We offer a competitive salary and benefits package, a supportive and collaborative working environment, and the opportunity to make a meaningful contribution to humanitarian health outcomes worldwide. UK-Med is a dynamic and ambitious organisation with a dedicated team of staff, volunteers and Register members committed to delivering high-quality healthcare where it is needed most.
How to apply
We strongly recommend that you read the Candidate Information Pack - Health Advisor - roving - July 2026 before applying for this role.
To apply, please submit a current CV and a supporting letter (no more than 2 pages) that includes a detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification.
Applications must be submitted through our online jobs portal no later than Monday 10th of August 2026
Please note that this is a rolling recruitment process. Applications will be accepted on an ongoing basis and hiring manager will review applications as they are received, decisions may be made at any time if a suitable candidate is identified.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
Salary: £30,220 (London) / £26,375 (National) per annum
Hours: Full time
Contract: Fixed term (until November 2027)
Benefits:
- 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.
- Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
- Attractive family friendly policies.
- Private healthcare cover.
- Season ticket loans.
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Office locations: London or Bristol
Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.
Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Marketing professional that specialises in events. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website.
Interested in delivering creative, data-led marketing campaigns for events in the housing sector?
You’ll plan and run campaigns that promote NHF conferences, working closely with colleagues to develop messaging, produce content and track performance to support live and future. It’s a varied, hands-on role for someone who enjoys collaboration, creativity and making an impact.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- Creating marketing materials – commissioning and managing design work, copywriting and proofreading, creating web and social media content, building and sending email campaigns, and helping to organise the exhibition stand at NHF events.
- Analysis and reporting – monitoring, evaluating and reporting on marketing communication performance to support continuous improvement.
- Campaigns – effective planning and execution of marketing campaigns, including tracking promotional spend, event budgets and raising POs.
- Partnerships and relationships – negotiating and managing external opportunities to promote events. Building effective working relationships with key internal colleagues and external stakeholders.
- Continuous improvement – responsible for identifying and proactively improving marketing activities and collateral wherever possible.
The successful candidate:
The successful candidate will be able to demonstrate:
- Experience planning and delivering marketing campaigns to promote events, products or services, using a mix of channels (including email, web and social media).
- Strong copywriting and proofreading skills, with the ability to produce clear, engaging and on-brand marketing materials.
- The ability to manage multiple priorities, work to deadlines and support campaigns against income and performance targets.
- Confidence using data and insight to help target audiences and evaluate the effectiveness of marketing activity.
- Strong communication and relationship-building skills, with experience working collaboratively with internal teams and external stakeholders.
- A proactive, organised and improvement-focused approach, with a willingness to support live events and represent the organisation professionally.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.
Disability confident employer
We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.
Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact the People team with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Completing our Application Form
To apply for this role, please complete our online application form. The application form includes your employment and education history plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: Monday 10th August
Interview date: Wednesday 19th and Thursday 20th August
We are the voice of England’s housing associations.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Supporter Care Assistant
Fixed Term Contract | 3 days per week
Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?
Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.
About the role
As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.
You will be involved in:
About you
We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.
You will be someone who:
Invest in our mission, as we invest in you:
Our Benefits:
Occupational Requirement
Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.
Safeguarding
Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.
If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job profile. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the Job Profile, via Charity Jobs.
Scripture Union is a Christian charity that exists to see a new generation with a vibrant faith in Jesus.



The client requests no contact from agencies or media sales.
Role Title: Visual/Graphic Designer
Contract Type: Regular
Workstyle Arrangement: Hybrid
Reporting To: Director, Creative
Department: Communications
Location: Mexico City, Bogota, and Rio de Janeiro
Team Name: Creative
All applications must include a resume, a link to a portfolio, and a cover letter. In your cover letter, tell us why you are interested in this role at the Open Society Foundations and how your design experience and values connect to our mission of advancing justice, equity, and human rights.
Role purpose:
The Visual/Graphic Designer brings strong creative vision and technical execution to design and multimedia projects across web, mobile, social media, and print. The ideal candidate is fluent in the language of design systems, passionate about visual storytelling for advocacy, and excited to contribute to work that advances justice, human rights, and open societies.
Key responsibilities:
Design and deliver compelling creative for websites, social media, print materials, data visualizations, video narratives, and interactive applications.
Lead the visual design and front-end execution of digital storytelling projects--ranging from standalone microsites and data tools to motion graphics and animations.
Collaborate closely with developers, writers, and campaigners to create wireframes, mock-ups, storyboards, and prototypes that clearly communicate design intent and user interaction.
Uphold and evolve Open Society’s visual identity across all mediums, supporting both internal teams and external vendors to produce on-brand, high-quality creative work.
Manage and maintain identity guidelines, visual style libraries, and design systems to support consistent and effective visual communication.
Source, edit, and produce visual content using photography and video to support campaign goals and brand messaging.
Review and guide work from design contractors, consultants, and agency partners to maintain visual and strategic alignment.
Participate in creative brainstorming, campaign development, and communications planning alongside a multidisciplinary digital team.
The ideal candidate
Substantial experience in visual design, with a portfolio that includes both static and interactive work.
Strong proficiency in design tools such as Adobe Creative Suite, Figma, and motion/video tools like After Effects or Premiere.
Experience designing for: web and mobile platforms, with a basic understanding of HTML/CSS and responsive design principles.
Knowledge of UX/UI principles and experience collaborating on interactive or data-driven products.
Comfort managing brand systems and working with design partners or vendors.
Excellent visual communication skills with a passion for turning complex ideas into clear, accessible visuals.
Commitment to social justice, equity, and human rights.
Travel
Travel is required. Travel frequency depends on the role requirements.
Language
Fluency in English and the local language of the office location.
What we offer
Exceptional opportunities to learn, grow, and make an impact; from a generous annual professional development allowance for every employee to onsite training and learning conversations with visiting experts.
Excellent benefits and perks to promote well-being and a healthy work-life balance, including:
Generous time off and flexible work arrangements.
Employer-paid health insurance and dental plans for individuals and families (no employee contribution required).
Exceptional retirement savings plan (non-contributory for employees) and life insurance.
Progressive paid parental leave, reproductive and family planning support, and much more.
A commitment to nurturing a diverse and inclusive workplace, so you can bring your whole self to work and make a positive impact.
Description of the organization
Open Society Foundations aim to establish vibrant and inclusive democracies where governments are accountable to their citizens. Our operating model organizes grantmaking around specific, time-limited projects, developed alongside support for established partners, enabling us to respond swiftly to emerging needs. We are committed to promoting human dignity, equality, and rights; reimagining democratic ideals and practice; and advancing equity in governance systems.
Guided by our founder’s values and the belief in the art of the possible, we engage directly with global entities, individuals, and policymakers through grants, advocacy, impact investing, and strategic human rights litigation to drive positive change. At the heart of our mission is a deep commitment to rights, equity, and justice, inspiring every action we take.
Additional information
Open Society Foundations is committed to building an inclusive workforce that reflects the communities we serve. We actively seek applications from talented individuals across all backgrounds, identities, and life experiences. Each candidate is evaluated solely on their unique qualifications without regard to race, age, sex, religion, ethnic origin, nationality, gender, sexual orientation, disability, pregnancy, or any other legally protected characteristics.
We are committed to providing reasonable accommodations for candidates with disabilities.
Competitive rates of pay apply.
Open Society Foundations is committed to advancing diversity, equity and inclusion, and to building a diverse staff that reflects the movements, issues and communities that our mission serves. Candidates from all underrepresented backgrounds, identities and communities are encouraged to apply.
We are committed to providing reasonable accommodations to applicants and colleagues with disabilities.
Energy Adviser
Fixed term until March 2028, with possibility of extension
£25,563.66 a year
Leeds Office/Work from home
Job description
One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
We are looking for an Energy Adviser - Leeds to join our team. As Energy Adviser you will manage a caseload of disabled households struggling with their energy and water bills, supporting, and empowering them over the phone. Customers in need of either more in-depth support, or support with water bills, will be referred to you by a separate team of advisers.
Fixed term until March 2028, with possibility of extension.
Full time - 35 hours a week
The hours for this role: Mon – Fri. 08:30am – 16:30pm or 09:00am – 17:00pm.
Location: Working from home and attendance at Scope's Leeds office (3 Brewery Wharf, Dock Street, Leeds, LS10 1JF) as required.
We welcome all applications by 11:59pm GMT on Thursday 13 August 2026.
The Role
In this role you will be:
· Reviewing and confirming details with the customer and conduct an assessment to fully understand their support needs
· Developing goal-based action plans that clearly show how the customers support needs will be addressed.
· Where needed, complete actions on customer’s behalf such as speaking to a supplier or submitting an application. Provide clear and detailed updates to the customer afterwards.
· Measure, record and track “distance travelled” for each customer in caseload and ensure that an evidence-based approach is adopted to recording the customer journey
· To work collaboratively within the team to provide support where needed to ensure KPI’s are achieved
· You will manage a personal caseload and provide practical advice that may be required for your diverse customer base
Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.
About You
· Strong background in a customer focused environment, preferably on a helpline and experience of communicating with difficult and complex information via telephone.
· Communicate with a wide range of customers with an understanding of different needs and respond to these accordingly. You will have excellent communication skills, both written and verbal to be able to communicate with customers and colleagues in a clear, meaningful, and effective way.
· Demonstrate effective person-centred listening, empathy, and probing skills to respond to underlying issues and assist customers to make informed choices
· Proactively respond positively to change while being able to work effectively with conflicting priorities will allow to succeed within this role
· Good working knowledge of IT including Microsoft Office Products. Methodical, with excellent attention to detail when using databases.
· Drive and enthusiasm and can demonstrate that you care passionately about improving the lives of disabled people and their families and that you have a good knowledge of Energy and Utilities and ideally have City and Guilds Level 3 in Energy Advice.
We welcome applications from people with lived experience of disability and from all backgrounds.
We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.
Additional information
You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.
Anonymised applications
We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.
Our values
Pioneering, Courageous, Connected, Open, Fair.
We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.
Disability confident scheme
We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.
Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.
To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.
If you need any adjustments or support during the recruitment process, please email us via our website.
You can also find more information about requesting adjustments for interviews on our website.
Important to know:
You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.
You can also find more details about asking for adjustments at interview on our website.
Equality, Diversity and Inclusion (EDI)
EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Benefits
· 27 days holiday and bank holidays
· Flexible, hybrid, and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
· Discounted gym membership, cycle-to-work scheme, and more
How to apply
Click the apply button to create an account and complete your application form.
Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Term: Fixed Term until 31st March 2028
Hours: 35 hours per week
About the Role
Responsibilities:
Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
Complying with systems for monitoring and reporting purposes.
Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Essential Criteria
An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
The ability to understand the needs of others and to empower clients to take action for themselves.
The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
The ability to work as part of a team and to respond positively to change.
Here are some examples of how we help our clients:
In Person Enquiry.
Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.
The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.
The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.
Telephone Enquiry.
Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.
The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.
The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.
As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.
Requirements
Person Specification:
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
How to Apply
For more information and to apply, please click on the redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Are you a bold and courageous marketing leader passionate about using your strategic talents to help ensure everyone can know Jesus through the Bible?
Wycliffe Bible Translators exists so everyone can know Jesus through the Bible, yet one in five people worldwide still cannot access Scripture in a language they understand. We are accelerating rapidly, with active donors up 24% and new donors up 63% on last year. This enables us to support more Bible translators, transforming local communities. To expand this impact, we have set an ambitious goal to grow our donor base from 6,000 to 27,000 by 2032.We are making bold, long-term investments in top-of-funnel marketing today to make fundraising easier tomorrow.
In this new Director of Marketing role, you will lead us to invest significant resources with courage and conviction – spending money on top-of-funnel marketing today to make fundraising easier tomorrow. You will bring a campaign mindset, emotional excellence, and exquisite storytelling to move audiences to act. You will help us connect with new audiences in a deeply personal way to drive growth. If you want to deploy your skills to help say ‘Yes!’ to supporting more translators, we would love to hear from you.
Key responsibilities:
Benefits include:
It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.
To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.
A world where everyone can know Jesus through the Bible