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To deliver the Day One Casework bedside model to patients, or those closest to them, impacted by serious or multiple injuries which could result in life changing consequences, such as disability or death, within the Royal Victoria Infirmary, providing support on some of the wards (such as rehabilitation), on-site clinics and other settings (e.g. rehabilitation centres).
Have a visible physical presence within the Trust, becoming embedded into clinical teams focussing on major trauma pathways, facilitating outpatient and in-person legal clinics.
To work closely with those impacted by serious and life-changing injury, taking referrals and carrying out initial assessments of need, expertly navigating, signposting and putting services in place in the immediate aftermath of major
trauma, including talking about and facilitating timely access to legal support to aid rehabilitation.
To establish and develop relationships with key stakeholders to promote Day One and address the needs of those affected by serious and life-changing injury.
To work as part of the wider Day One Service’s team and organisation, taking responsibility for own record keeping and data collection in line with regulatory requirements.
The post holder’s primary duties and responsibilities are as follows:
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Work closely, and in partnership, with NHS clinical staff and relevant community and voluntary sector organisations, to address the needs of patients, and those closest to them, affected by serious and life-changing injury.
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Operate a case management approach to individuals, assessing and identifying needs, putting support in place including signposting, making referrals and direct support.
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Provide consistency in assessment of all patients and their loved ones, irrespective of injury cause, age, status, giving access to the earliest possible specialist legal advice which supports rehabilitation and NHS cost recovery.
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Maintain detailed case records, including accurate records of activity and intervention, using Day One’s Customer Relationship Management (CRM) system, capturing and storing data in line with Day One policies and procedures and regulatory requirements.
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Contributing towards report writing through the writing case studies and narrative to support data collection.
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Implement processes and procedures to collect patient and family feedback and contribute to ongoing monitoring and evaluation of Day One services through providing relevant information, case studies and reports.
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Deliver awareness raising presentations to clinical colleagues and departments.
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Organise and facilitate outpatient and in person legal clinic drop-in sessions.
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Build awareness of the role and charity’s purpose through building strong and effective relationships across the regional major trauma network, ensuring those who need it have access to Day One support.
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Work closely with local authority, statutory and voluntary organisations to provide patient and family support and advocacy.
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Help establish other support mechanisms once a person is no longer within the hospital setting, supporting the patient discharge process in conjunction with leadership from NHS staff.
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Identify and support the recruitment and supervision of Day One volunteers, where appropriate.
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Work closely in partnership with our Peer Support Service, focussed on promoting awareness and uptake within the region.
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Work closely with the wider team on performance, quality, safety and effectiveness of all services, ensuring appropriate safeguarding policies are followed.
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Work closely with our Fundraising and Communications team, supporting national activity, as well as regional initiatives to raise awareness and fundraise.
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Be prepared to travel across the region and, on occasion, to other sites and national meetings as required.
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Willingness to undertake continuous development and training for the role, including mandatory Day One and NHS Trust specific training.
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Participate in external clinical supervision and monthly caseworker reflective practice to sessions to effectively explore and uphold professional boundaries within a safe, structure and supportive environment.
Please see the attached recruitment pack for the full job spec.
Please upload your CV and supporting cover letter outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Midnight, Wednesday 8th July 2026
First stage virtual interviews: W/C 13th July 2026
Second stage in-person interviews in Newcastle: W/C 20th July 2026
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
As a Community Library Facilitator you will play a key role in creating a warm and inclusive environment, building meaningful relationships with visitors, and helping people connect with the wider services and support available through our organisation. Whether facilitating creative activities, supporting library users, engaging with families, or signposting individuals to additional services, you will be helping to strengthen community connections and improve wellbeing.
This role is ideal for someone who enjoys working with people, is passionate about community development, and thrives in a varied and dynamic environment. The successful candidate will be adaptable, empathetic, and creative, with the confidence to engage people from diverse backgrounds and encourage participation in community based activities.
This is a part-time position with flexible working hours. Due to the nature of our community programmes and activities, the role will require some after-school, early evening, and occasional weekend working. We are looking for someone who can offer flexibility to meet the needs of the community while maintaining a healthy work-life balance.
Experience facilitating workshops, creative activities, community projects, or educational sessions is desirable but not essential. Most importantly, we are looking for someone who is enthusiastic about making a positive difference and helping people feel connected, supported, and empowered within their community.
Key Responsibilities:
Facilitate Activities: Lead and facilitate a range of group activities, including creative workshops, community events, and school-based sessions. Encourage participation and create engaging, inclusive experiences that support learning, wellbeing, and social connection.
Community Library Services: Help create and maintain a welcoming, inclusive, and accessible community library environment. Support library users by providing information, promoting services, and encouraging community engagement. Assist with the day-to-day running of library activities and services.
Community Engagement: Build positive relationships with participants, visitors, volunteers, and partner organisations. Foster a sense of belonging and encourage active involvement in community activities and projects.
Participant Support: Provide a safe, supportive, and non-judgemental environment where individuals feel valued and heard. Offer appropriate support to participants during activities and signpost to additional services where necessary.
Activity Planning & Delivery: Assist with the planning, organisation, promotion, and delivery of activities and events that align with the charity's mission and community needs. Contribute ideas for new projects, workshops, and initiatives.
Collaboration: Work closely with colleagues, volunteers, schools, and community partners to ensure activities run smoothly and effectively. Support the ongoing development and improvement of services through teamwork and shared learning.
Monitoring & Evaluation: Gather participant feedback and maintain appropriate records. Support the evaluation of activities by monitoring engagement, outcomes, and impact.
Safeguarding, Confidentiality & Data Protection: Adhere to all safeguarding policies and procedures, ensuring the welfare, dignity, and safety of all participants at all times. Maintain appropriate professional boundaries and handle sensitive information with discretion and confidentiality. Ensure all personal data is collected, stored, and processed in accordance with GDPR and the organisation's data protection policies.
Skills & Experience
Essential
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A commitment to community empowerment, inclusion, and supporting individuals to thrive.
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Ability to create a safe, inclusive, and respectful environment for all participants, volunteers, and visitors.
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Ability to build positive relationships.
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Good organisational and time-management skills.
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A proactive, flexible, and collaborative approach to work.
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Commitment to safeguarding and equality, diversity, and inclusion.
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Strong IT and administrative skills, including the ability to use email, databases, Microsoft Office, and other digital systems accurately and efficiently.
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Excellent interpersonal and communication skills.
Desirable
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Experience facilitating workshops, group activities, or community programmes.
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Experience working or volunteering within a charity, education, library, or community setting.
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Knowledge of community development principles.
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Experience managing or creating content for social media platforms.
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Understanding of safeguarding practices and procedures.
Qualifications:
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Desirable: A background in education, social work, community development, or a creative discipline.
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Essential: A genuine interest in community empowerment and supporting individuals in their personal growth.
Personal Qualities:
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Warm, approachable, and empathetic.
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Creative and enthusiastic.
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Reliable and self-motivated.
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Adaptable and willing to take initiative.
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Passionate about making a positive difference within the community.
If you have any questions or would like to discuss this role in more detail before applying please contact via our website
Beyond the Margin is committed to equal opportunities and diversity. We welcome applications from all backgrounds and communities. If you require any adjustments during the recruitment process, please let us know.
We believe everyone can realise their full potential, free from inequalities or the constraints of trauma and adversity.



The client requests no contact from agencies or media sales.
Job description
Job Purpose
The hospital to home service works collaboratively with hospitals to support people when they are discharged from hospital to return home. As a Hospital to Home Outreach Worker, you will provide temporary, practical and emotional support to service users within their home and make sure they understand the care and local community services available to them.
The service is time limited, usually up to 4 or 6 weeks, to adjust and settle back in their homes.
Key Tasks
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Assess the needs of service user’s either in hospital before discharge, or in their homes, and understand what barriers and enablers there might be to moving home.
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Aid the discharge process and improve patient experience through tasks such as:
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Key cutting
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Co-ordinating with colleagues for the setup of the home environment such as checking fridge for in-date food
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Checking heating, electric and gas is functional prior to discharge
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Allowing access to the property for cleaning/repairs and receiving equipment
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Provide and/or arrange the practical and emotional support needed to enable service users to return home and/or remain safely at home.
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Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
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Help maximise service user independence by adopting an enabling approach.
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Develop a listening, caring and professional relationship with the service user and their families/carers.
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Provide domestic practical support within the home such as:
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Light cleaning,
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Washing (e.g. bedding),
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Changing bed sheets etc.
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Prepare and service drinks and simple meals with or for the service user ensuring nutritional needs are met.
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Accompany service user outside the home e.g. hospital/GP appointments etc.
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Support service users with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the service user’s etc.
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Ensure services provided by AUKEL in the community are safe and person centred.
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Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
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Provide cover in the case of sickness and annual leave periods of colleagues.
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Support service user reviews, ensuring all visiting information is uploaded on to Salesforce.
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Support volunteers in the team and provide support and guidance to their development.
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Work with a range of professionals including:
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Supporting health and social care professionals with patient discharge
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Liaising with the hospital health and social care professionals (e.g. Social Workers) to facilitate smooth supported discharge.
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Handypeople & contractors.
Administration
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Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on Salesforce.
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Report all “no access” failed visits, or changes in service user’s condition or circumstances in accordance with AUKEL’s policies and procedures.
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Ensure service user comment sheets are completed.
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Ensure service user’s feedback questionnaires are sent at the end of each intervention and record returns.
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Submit travel expenses regularly for sign off by manager.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action.
Liaison
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Work in collaboration with other agencies providing support within the service user’s home.
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Work under the direction of the service manager and project officer/s.
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The post holder reports to the manager /or Project Officer.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
The client requests no contact from agencies or media sales.
About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
About the Opportunity
The London Boroughs Outcomes Partnership (LBOP) delivers homelessness prevention services across London, supporting families living in temporary accommodation, as well as single adults and childless couples who are homeless or at risk of homelessness.
LBOP is a pan-London outcomes partnership that brings together local authorities and specialist delivery partners to provide flexible, person-centred support that helps residents secure and sustain suitable accommodation. The programme also includes specialist provision for groups who may face additional barriers to housing, including refugees and LGBTQ+ individuals.
LBOP operates as an outcomes-based contract, with local authorities paying for the positive social outcomes achieved rather than a prescribed set of activities. This approach enables greater flexibility and innovation in service delivery, allowing support to be tailored to individual circumstances while maintaining a strong focus on achieving measurable impact.
The programme is designed to achieve a range of positive housing and social outcomes, including:
- Preventing homelessness and supporting people to remain in their existing accommodation where appropriate.
- Supporting individuals to secure suitable, stable and sustainable accommodation.
- Helping people sustain their accommodation and reduce the risk of future homelessness.
- Resolving housing-related issues, including landlord and property concerns.
- Improving mental wellbeing, financial resilience and independent living skills.
- Supporting access to education, training and employment opportunities.
Role and responsibilities
Support Delivery and Performance
- Build and maintain effective referral pathways with London Boroughs and partner agencies.
- Monitor referral activity, service performance and outcome achievement, identifying risks and implementing improvement plans where required.
- Oversee triage, outcome verification and CRM data quality to ensure accurate reporting and contractual compliance.
- Support delivery partners to achieve targets through coaching, challenge and performance management.
Partnership and Stakeholder Management
- Develop strong relationships with Local Authorities, delivery partners and community organisations across London.
- Act as a key operational contact, facilitating collaboration, problem-solving and knowledge sharing.
- Promote the programme through meetings, presentations and stakeholder engagement activities.
Service Development and Innovation
- Work with delivery partners and people with lived experience to continuously improve service delivery.
- Identify barriers to achieving outcomes and implement practical solutions.
- Share learning, best practice and innovation across the partnership.
Impact, Quality and Safeguarding
- Analyse performance data and trends to inform service improvements and support decision-making.
- Coordinate reporting requirements and contribute to commissioner and stakeholder reports.
- Act as Safeguarding Lead, maintaining oversight of concerns, risks and organisational learning.
- Support quality assurance processes, audits and outcome verification activities.
About you
You will have the following skills, knowledge and competencies:
· Drive to be part of a positive change to improve people’s life chances.
· Desire to support a unique impact-led programme with a passion to make a positive difference to young people.
· Significant contract management experience, including management of multiple subcontracts with external organisations. Demonstrated ability of driving improved performance of external teams through effective contract management.
· Experience and skilled in working across partner organisations and in using data and insight to inform and enhance performance
· Excellent operational management skills, with a proven track record of successfully overseeing delivery of multiple areas of responsibility.
· Knowledge of working with a case management system, including monitoring and maintaining data and ensuring teams are effectively using systems.
· Strong communication skills with a collaborative and flexible approach to work
· Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests.
· Ability to work independently and use own initiative to find solutions.
· Be prepared to attend London offices 3 days a week.
Desirable
· Knowledge of working within programmes which take a strength based and person-centred approach.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme
• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources
• We also offer Private Medical Insurance on successful completion of your probation period
• You will be able to access Learning and development opportunities
Application process/next steps
You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th July.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re currently recruiting full-time or part-time (min. 21 hrs. p.w.) Mental Health Practitioner in our Young Carers Service to work directly with young people in Croydon.For all posts you need to have a mental health qualification (or other relevant qualification i.e. Youth Work, Social Work) and at least two years’ experience of working with young people. We are also looking for people with an open and flexible attitude; excellent engagement skills and a passion for working with children and young people around mental health. It would be desirable if you have experience working with young carers, young adult carers or families with caring responsibilities.
Responsibilities include offering detailed carers assessments and a flexible range of short-term mental health interventions to children and young people aged 5-25 including individual and group-based support; annual reviews, workshops, mental health/wellbeing/carer themed activities, respite activities for young carers. The posts have scope and opportunity for developing new initiatives and ways of working to support young people’s mental health and wellbeing across South London.
All posts are fully office based and will require flexible working across service areas and interventions and will involve regular evening (2 evenings for full time) and weekend (Saturday) work to meet the needs of young carers and young adult carers.
Please READ the full Job Description and Person Specification for this role is included in this pack, before applying.
Applying for the Posts
You will be redirected to our webiste for the information pack that included the Job Description and Person Specification for the role.
To be considered for the position, the Application Form and the Equality & Diversity Monitoring Form need to be completed and return to the email address on the Application Form by midnight on Sun 22nd June 2026.
We understand some candidates may want to use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we also want to learn more about the authentic you, so please ensure that your application reflects your own skills, knowledge and experiences wherever possible. In the spirit of transparency - we also ask that you indicate if you have used AI in your application.
Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the person specification and indicating your relevant knowledge, skills and experience. Please note that CVs will not be considered.
Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible.
*We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Off the Record was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area
The client requests no contact from agencies or media sales.
Link Adoption & Family Support Service provides therapeutic support services for children, young people, and families across the UK. Much of our work is focused within adoption services, supporting adoptive families, children, and young people who have been adopted. We also provide therapeutic services to Special Guardians, kinship carers, and foster carers.
More recently, we have expanded our provision to support wider communities through partnerships with Barnardo's projects, health authorities, and voluntary sector organisations. Services are delivered both face-to-face and virtually across the UK.
We are seeking a highly motivated and organised individual to join our team as a Therapy Co-ordinator. This is an exciting opportunity to support the continued development and delivery of health service projects within a growing organisation.
The successful candidate will be able to:
- Manage a large and varied caseload of therapeutic cases across multiple projects and commissioners, demonstrating flexibility, organisation, and resourcefulness
- Work effectively within a client-facing role, ensuring children, young people, and families remain at the centre of service delivery
- Develop and maintain positive working relationships with therapists, commissioners, and partner agencies to support effective service coordination and delivery
- Demonstrate strong organisational and administrative skills, including excellent computer literacy, accurate data input, case recording, report preparation, and the maintenance of confidential records in line with organisational and contractual requirements
- Ensure timely and accurate recording of information for monitoring, reporting, and contractual performance purposes
- Assist in the development of new services and opportunities to support the ongoing growth and expansion of therapeutic provision across the organisation
This is a hybrid-based role, working from home with occasional travel for training or meetings, and the successful candidate will become an integral member of our multi-disciplinary team delivering therapeutic services to families and young people.
We are looking for someone who is passionate about:
- Improving outcomes for children, young people, and families
- Delivering high-quality, responsive, and well-coordinated therapeutic services
Additional Information
You must demonstrate within your application how you currently use, or have previously used, the skills outlined above and within the Job Description and Person Specification. This may be through employment or other relevant experience. Applications should demonstrate an understanding of the context and demands of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re currently recruiting a part-time (min. 4 days p.w.) Mental Health Practitioner & Art Therapist to work directly with young people across our service in Sutton.For all posts you need to have a mental health qualification and at least two years’ experience of working with young people. We are also looking for people with an open and flexible attitude; excellent engagement skills and a passion for working with children and young people around mental health.
Responsibilities include offering a flexible range of short-term and longer-term mental health interventions to children and young people aged 11-25 including individual and group-based support; workshops; crisis support; mental health themed activities. The posts have scope and opportunity for developing new initiatives and ways of working to support young people’s mental health across South London.
All posts are fully office based and will require flexible working across service areas and interventions and will involve some regular evening and/or weekend work to meet the needs of young people.
Please read the full Job Description and Person Specification for this role attached to the advert.
Applying for the Posts
To be considered for the position, the Application Form and the Equality & Diversity Monitoring Form need to be completed and returned to the email address on the application form by Tuesday 23rd June 2026.
We understand some candidates may want to use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we also want to learn more about the authentic you, so please ensure that your application reflects your own skills, knowledge and experiences wherever possible. In the spirit of transparency - we also ask that you indicate if you have used AI in your application.
Decisions about who to invite for interview will be based on how well someone demonstrates that they meet the person specification for the specific post, so please make sure you complete the application form fully and accurately, giving evidence of how you meet each point in the person specification and indicating your relevant knowledge, skills and experience. Please note that CVs will not be considered.
Email applicants will receive a confirmation of receipt and shortlisted candidates will be contacted as soon as possible after the closing date.
Off the Record was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Night Support Worker (Maternity Cover)
Full Time | 37.5 hours per week | Fixed Term (Maternity Cover) - 9 month contract
Working Pattern: 3 x 12-hour night shifts (8.00pm–8.00am) on a rolling rota, plus 1.5 hours per week for meetings and training.
Be there when it matters most.
At YMCA South Midlands, we believe every young person deserves somewhere safe to belong, someone who believes in them, and the opportunity to thrive.
You'll play a vital role in creating a safe, welcoming and supportive environment throughout the night for our residents. While others are asleep, you'll be there to provide reassurance, respond to emergencies and help residents through some of their most challenging moments.
This is much more than a front-of-house role. It's about building trust, promoting wellbeing and helping young people feel safe, heard and supported when many other services are unavailable.
If you're calm under pressure, naturally compassionate and able to balance empathy with professional boundaries, we'd love to hear from you.
About the Role
Working as part of our Housing and Support Team, you'll help ensure our accommodation remains a safe and welcoming place for residents throughout the night.
Your responsibilities will include:
- Providing a professional, friendly and welcoming front-of-house service.
- Being the first point of contact for residents, visitors and emergency services.
- Supporting residents experiencing emotional distress, mental health challenges or crisis situations.
- Responding confidently and calmly to incidents and emergencies.
- Promoting residents' safety, wellbeing and independence.
- Managing challenging or anti-social behaviour professionally and consistently.
- Carrying out welfare checks and maintaining the security of the building.
- Maintaining accurate records and completing incident reports.
- Working closely with colleagues to ensure effective handovers and continuity of support.
- Helping create a positive, respectful and inclusive community where residents can belong, contribute and thrive.
About You
We're looking for someone who is:
- Compassionate, approachable and resilient.
- Calm and confident when dealing with challenging situations.
- Able to build positive relationships while maintaining professional boundaries.
- Comfortable making decisions independently during the night.
- An excellent communicator with strong interpersonal skills.
- Organised and able to keep accurate records.
- Flexible and able to work a rolling night shift rota.
Experience working in housing, supported accommodation, homelessness, youth work, social care, mental health or customer service would be advantageous, but most importantly we're looking for people who genuinely care about making a difference.
Why Join YMCA South Midlands?
Working at YMCA South Midlands means being part of an organisation that's committed to changing lives and strengthening communities.
You'll join a supportive team where your contribution is valued, your wellbeing matters and you'll have the opportunity to make a real difference to young people's lives every single shift.
Working Pattern
This is a full-time fixed-term position to cover maternity leave.
- 37.5 hours per week
- Three 12-hour night shifts (8.00pm–8.00am)
- 1.5 hours per week for meetings and training
- Working on a rolling rota, including weekends and bank holidays.
Ready to Apply?
If you're passionate about making a difference and want to be part of a team that changes lives every day, we'd love to hear from you. Click Apply Now and submit your application.
Everyone is Welcome Here
At YMCA South Midlands, we believe everyone should feel they belong.
We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.
As a Christian charity, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none, and appointments are made on merit.
Reasonable Adjustments
We want every candidate to have the opportunity to perform at their best throughout our recruitment process.
If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.
We exist to ensure young people have a safe place they can call home, people they can trust, and the support they need to fulfil their potential.
The client requests no contact from agencies or media sales.
Use your persuasive influencing skills to manage and deliver CPRE London’s public-facing campaigns at a critical time for London’s green spaces.
The capital’s Green Belt, parks, playing fields and nature reserves are coming under increasing threat from development and commercial interests. As an experienced campaigner your skills will help us to respond to these challenges: in summary this role will carry responsibility for management and oversight of our Campaigns, managing CPRE London’s policy and campaigns work to engage, inform and influence decision makers and individuals, by promoting the importance of protecting and enhancing green space and ensuring development is sustainable.
Our Policy and Campaigns Manager will have a strong track record of delivering successful campaigns and projects, ideally within the environmental NGO sector. This exciting role will involve managing and supporting our network of volunteers and local campaigners and working in partnership with other organisations and coalitions to make a real difference for London’s environment.
Initiative, enthusiasm coupled with an understanding of the planning system and related green space issues in London are all important for this post, which offers scope for future career development within an established charitable organisation.
How to Apply
Details of the role including the candidate pack can be found under the Jobs tab on the CPRE London's website
Please submit a CV and covering letter, explaining how you meet the requirements of the role detailed in the Job Description.
Submissions should be sent as directed in the candidate pack on our website.
Closing time and date: 12 noon Monday 22nd June 2026.
Initial interviews: Thursday 25th June
Final interviews week of 29th June
Our Vision is that by 2030 London has become a well-planned, climate resilient, nature rich city.



The client requests no contact from agencies or media sales.
Icon, the Institute of Conservation, is a charity and professional membership organisation dedicated to safeguarding cultural heritage and championing the value of conservation. As a key member of our small, dedicated team, you will be instrumental in delivering the accurate, timely and compliant administration of Icon’s membership services.
The Membership Administrator is a core operational role responsible for delivering the accurate, timely and compliant administration of Icon’s membership services, whilst ensuring a consistently high standard of customer service to members and stakeholders.
About the Role
The post-holder will oversee day-to-day membership processing, maintain CRM integrity, administer subscription cycles, coordinate diaries and meetings relating to membership governance and committees, and ensure consistent, high-quality administrative support across the organisation. They will act as a key point of contact for member enquiries, demonstrating a proactive, helpful and solutions-focused approach to deliver a positive membership experience.
This role is based at Icon’s office in Clerkenwell, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.
The post-holder will report directly to the Marketing and Membership Manager.
The client requests no contact from agencies or media sales.
Role Background
Bradford District and Craven is a diverse area with both significant strengths and complex challenges, where the VCSE sector plays a vital role in supporting communities. Bradford District & Craven Mind (BDC Mind) is a key charity working in partnership to deliver impactful services and drive positive change.
Following a period of growth, we are looking for a Head of Finance to strengthen governance, financial planning, and long-term resilience. The postholder will lead a three-person finance function, support strategic decision-making, and ensure strong systems, compliance, and effective budget management.
As part of the senior leadership team, the role requires technical expertise and strong communication skills to help the organisation respond to a changing funding environment and maximise its impact across the district.
Role Purpose
You are responsible for ensuring the financial health of the organisation and that all financial, legal and required operational standards and obligations are met. You lead and deliver the day-to-day operational finance functions to meet the needs of the business.
Role Outcomes
- Oversee the delivery of day-to-day financial operations efficiently and effectively ensuring appropriate records and systems remain up to date and accurate.
- Reviewing the company's financial status, performance and cash position to identify areas for potential improvement, including risk management.
- Managing financial third parties to ensure accurate transactions and annual submissions.
- Delivering accurate monthly management accounts with clear analysis and actionable insight.
- Producing high-quality annual accounts and successfully managing the annual audit processes.
- Supporting the development, review and management of annual budgets in line with the operational plan.
- Contributing to funding submissions/bids and project plans to ensure appropriate and robust financial information is provided.
- Overseeing accurate and timely monthly payroll process involving management of internal stakeholders and external suppliers.
- Supporting senior colleagues and the Board with clear, reliable information and reports.
- Staying up to date with technological advances and accounting software to be used for financial purposes.
- Establishing, maintaining and refining financial policies and procedures for the company.
- Ensure full compliance with Charity SORP, statutory reporting, and relevant regulation
- Stay up to date with financial legislation and changes to ensure BDC Mindmeets all requirements in a planned and timely manner.
- Supporting the completion of returns to Companies House and Charity Commission, plus any other statutory reporting identified.
- Leading your team in alignment with our aims, objectives, policies, core values and the standards set out in out Employee Handbook.
- Fully participating in all relevant training to develop and maintain your performance in the role.
- Demonstrating an ongoing commitment to our values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving.
- Performing other duties as reasonably required within the role.
To make the best possible difference to the mental health and wellbeing of the greatest number of people.



Do you have the skills to manage contracts, lead a team, and work collaboratively within a multi-agency pathway?
We’re excited to offer an opportunity as Local Services Manager for Somerset. This is a home-based role, but you’ll need to travel regularly across the region for meetings, engagement activities, and partnership work. Mileage claims will be paid from the Somerset border. This is a large, rural county with poor transport links, so access to your own vehicle is required.
Somerset is a unique area for Alzheimer’s Society, with services delivered through a grant-funded contract with supportive and innovative commissioners. The Somerset Dementia Adviser Service is also an active participant in the Somerset Dementia Partnership, and has supported delivery of conferences and activities. The local ICB has recently clustered with Dorset and BANES, Swindon and Wiltshire, connecting you to colleagues within your ICB and the wider South West.
You’ll work closely with another Local Services Manager to oversee delivery across the region. Your responsibilities will include managing contracts and groups, leading a team of Dementia Advisers, our valued volunteers and ensuring services align with our Help and Hope strategy and organisational values.
About you
You will have:
- Experience in managing or supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
- Experience in leading geographically dispersed, community-based teams and managing contracts, with a focus on quality and safe delivery of a high performing service.
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
- Passionate about continually improving services for people affected by dementia and informed by their experiences. You will be committed to our values, and have a focus on meeting the needs of the diverse communities of Somerset, driving forward equity and accessibility in our service.
- Comfortable working independently and collaboratively across a dispersed team.
- Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Be able to travel regularly across Somerset and maintain a strong local presence.
Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
Key Responsibilities:
- Managing, monitoring and reporting on the requirements of the contract to the ICB and Dementia Partnership.
- Leading and supporting a team of Dementia Advisers and volunteers. You will also be responsible for group delivery across the county.
- Working closely with another Local Services Manager to ensure seamless delivery across Somerset. You will also be part of the South West Regional Management Team, with occasional face to face meetings outside of the immediate area.
- You will be responsible for quality monitoring, performance and team culture of the Somerset team.
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
- Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.
Interviews for this role have been provisionally scheduled to take place over Teams w/c 6th July
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
Government, Multilateral and Climate Funding Manager
Permanent. Full Time. Hybrid working (minimum of 2 days in the office per week)
Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington
Salary: £48,576 per year for Cardiff, Edinburgh, and Warrington. £53,549 per year for London (including London allowance)
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Partnership and Business Development Lead, the Government, Multilateral and Climate Funding Manager is responsible for driving sustained growth in income and impact outcomes by actively engaging and cultivating strong relationships with existing and new institutional and climate funding partners.
The role co-creates and leads bidding with MCCs and Global Programmes teams, securing multi-year, multi-million government, multilateral, and climate funding awards.
The post-holder will co-lead and deliver the government, multilateral and climate funding strategy, positioning Christian Aid and its partners to access and scale climate finance, including adaptation, resilience, loss and damage, and nature-based solutions funding.
The role ensures a strong long-term pipeline of funding opportunities, aligned to organisational priorities and climate justice commitments, maximising both income and programme impact.
Some of the main areas of responsibility for the Government, Multilateral and Climate Funding Manager include:
- Working with the Partnerships and Business Development Lead and Heads of Impact to implement an ambitious long-term strategic framework to enhance engagement and build strong partnerships with Government, Multilateral and Climate Funding Partners (including Global Climate Funds such as the Green Climate Fund and Adaptation Fund, UN agencies, World Bank climate windows, Regional Development Banks, and bilateral donors including UK and devolved Governments, European and other Governments), setting clear objectives and key areas for collaboration, ensuring alignment with organisational goals and climate justice priorities.
- Acquire, develop and retain key Government, Multilateral and Climate Funder relationships and strategic partnerships by building a wide network of contacts across Government Departments, development finance institutions, and climate finance mechanisms, ensuring sustained engagement and strong positioning over time.
- Build and maintain a forward-looking, multi-year pipeline of institutional and climate funding opportunities, identifying emerging climate finance trends and positioning Christian Aid to access strategic funding, collaborating closely with CA Ireland and global teams to maximise funding growth.
- Oversee agreed Supplier Framework Agreements, including those linked to climate and environment programming, working with MCC Business Development Managers in taking forward pipeline opportunities.
- Collaborate across the Partnerships and Business Development Team and MCC BD Team on tenders and grants, leading bid preparation and ensuring alignment with funding requirements, including integration of climate considerations and compliance with donor requirements (e.g. climate rationale, safeguards, and reporting).
- Collaborate with Impact colleagues to onboard new programmes, including those funded through climate finance mechanisms, working with MCC Contracts and Portfolio Managers to ensure readiness for delivery and compliance requirements.
- Develop and proactively pitch new strategic Signature Programmes, including climate-focused and climate-integrated programmes, in agreement with Directors and MCCs.
- Strengthen internal capability by supporting colleagues to integrate climate considerations into programme design and funding approaches, sharing knowledge and best practice on climate funding requirements.
- Represent Christian Aid externally, strengthening organisational visibility and positioning within climate finance spaces.
- This level role may include line management responsibilities of an adviser level role.
Role Characteristics
- Permanent, income-generating role aligned to multi-year institutional and climate funding cycles
- Focus on sustained pipeline development and relationship management
- Requires long-term positioning with government, multilateral, and climate funders
- Builds and retains organisational expertise in complex and competitive funding mechanisms
- Critical to delivering predictable income growth and scaled programme impact
Strategic Context
This role is critical to ensuring Christian Aid can:
- Compete effectively in an increasingly climate-focused and competitive funding landscape
- Build and sustain high-value institutional and climate funding partnerships
- Access and scale climate finance as a core income stream
- Deliver long-term, impactful programmes aligned to climate justice priorities
The permanent nature of this role reflects the long-term horizon of institutional and climate funding, and the need for sustained engagement, expertise, and strategic positioning.
Integration with Senior Leadership
This role will be complemented by senior strategic oversight, ensuring strong alignment between operational delivery and high-level engagement with key funders, strengthening Christian Aid’s positioning, influence, and ability to secure large-scale funding opportunities.
About you
Who we are looking for:
Essential:
- Highly developed communication, networking, consulting and relationship-building skills, including but not limited to Government Departments, INGOs, NGOs and Private Sector and country missions
- Highly developed interpersonal skills at senior levels with advanced negotiation and conflict resolution
- Highly developed research skills for identifying strategic funding and partnership
- Highly developed organisational, planning, and prioritisation
- Substantial knowledge and experience of humanitarian programming and humanitarian donor funding modalities with UN, EU and bilateral donors and/or international climate funding architecture, Global Climate Funds, donor accreditation and management modalities
- Developed skills and experience in strategy development, decision-making, and managing high-pressure
- Substantial experience and a proven track record of securing multiple multi-million-pound
- Substantial experience with project design, as well as monitoring and evaluation
- Substantial experience in developing, writing, and budgeting technical grant and service contract bids, and strong excel and budgeting skills.
- Detailed understanding and knowledge of institutional donor programming and partnership models, especially with Governments and Multilateral donors.
Desirable:
- Bachelor’s degree or equivalent
- Developed in synthesising complex information
- Demonstrable experience in line management and managing teams remotely and providing coaching support.
- Medium level proficiency in speaking and writing in French or Spanish
- Understanding in negotiating government grant and supplier contracts, including compliance agreements.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Fully remote with flexible working arrangements
Salary: £39,742 per year FTE, dependent on experience
Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.
Closing date for applications: 12th July
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.
First interviews: w/c 22nd July
Start Date: ASAP
About the Warm Welcome Campaign
Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces.
We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional and national partners representing the worlds of charity, faith, business, government and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fuelled by human warmth.
We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.
Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.
It’s an important moment for us - we have launched a five-year strategy, our 100% Pledge Campaign and an established programme of corporate events. We have also successfully delivered Warm Welcome Week for two years in collaboration with a wide range of partners and are looking forward to continuing to build on this success.
The Opportunity
This is an exciting opportunity for an experienced and creative Communications and Brand Manager (Partnerships) to join a small, friendly and ambitious team in a varied role with genuine opportunity for development and impact. The Communications and Brand Manager (Partnerships) is primarily fundraising focused, delivering compelling communications strategies to support individual giving, fundraising events and our growing number of Corporate Partnerships, including Sky, Co-op, National Grid, OVO, Cadent, UKPN, Barratt Redrow and SGN. The role will specialise in maximising brand impact and income-raising potential.
The role sits within the growing Communications Team, which is led by the Director of Communications and includes the Communications Manager and Communications Assistant.
Reporting to the Director of Communications, the postholder will play a key role in telling the Warm Welcome Story for positive change, raising awareness to grow the brand and creating campaign strategies to support income generation.
We are looking for someone who is highly organised, agile and collaborative, whilst bringing creativity and initiative to their work. Relationship building will be key, working with a wide variety of high-profile corporate partners, stakeholders and ambassadors. You will be an excellent brand champion with the skills to develop stand out creative ideas for partnership campaigns, awareness campaigns and activations. While the role is primarily fundraising focused, you will support the delivery of the wider Warm Welcome Communications Strategy.
In this role, you will work across all aspects of communications strategy including, PR, events, brand asset development, storytelling, digital marketing, and campaigns.
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Act as the primary communications adviser for the fundraising team, including the Corporate Partnerships Manager and corporate partners, identifying communications opportunities and advising on strategic messaging, content, PR and tactics.
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Manage the development and execution of communications strategies for Warm Welcome’s flagship partnerships, specialising in maximising brand impact and income-raising potential.
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Deliver communications strategies to inspire audiences and support organisational goals, working closely with colleagues across the Communications and Fundraising, and with external partners.
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Develop stand out creative ideas for campaigns and activations to shape and deliver integrated activities that cut through, including Warm Welcome Week.
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Act as a brand ambassador, advising and supporting the team to deliver brand-aligned messaging and content. Plus, crafting messaging and designing brand assets, marketing materials, presentations and resources.
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Create content to show the impact of Warm Welcome Spaces, including delivering hard-hitting press releases and impact reports.
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Create content for social media channels, website and digital newsletters.
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Develop case studies and organise photoshoots to tell the Warm Welcome story for positive change.
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Support the delivery of the Patrons and Ambassadors Strategy.
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Help manage the systems and processes needed for effective partnership and stakeholder management, including CRM use, reporting and tracking.
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Work collaboratively with colleagues across the Warm Welcome Campaign to connect partners with Warm Welcome Spaces and activities across the UK.
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Contribute to wider communications activity and team objectives.
Person Specification
Essential Experience
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Proven experience designing and executing high-impact brand or corporate partnership communications plans, ideally for a non-profit organisation.
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Strong track record of developing and delivering integrated communications campaigns across multiple channels, targeting a range of audiences.
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Highly collaborative and able to build strong relationships with internal and external stakeholders.
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Proven experience of crafting messages and stories.
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Experience creating brand assets using Canva or similar tools.
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Experience of crafting compelling content for press releases and liaising with journalists.
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Strong track record of delivering content for digital media channels.
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Experience managing multiple priorities and deadlines effectively.
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Experience of monitoring and evaluating communications impact, using data and insights.
Desirable Experience
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Experience using CRMs or databases for relationship management and reporting.
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Experience working within the charity, community or social impact sector.
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Experience of delivering patrons and ambassadors programmes.
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Experience of developing new brands.
Abilities and Understanding
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Ability to brief, critique and develop creative work constructively, with a good eye for brand, design, film and photography.
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Strong relationship-building and communication skills.
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Ability to communicate confidently and professionally with a range of audiences.
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Ability to manage competing priorities and work independently.
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Strong organisational skills and attention to detail.
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Understanding the importance of accurate record keeping and effective systems.
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Ability to work collaboratively within a small and fast-moving team.
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Confident using Google Workspace, Microsoft Office and CRM systems.
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
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Committed to the power of relationships to facilitate social change
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Collaborative, inclusive, ambitious, aligning with our core values
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Self-starter with high level of commitment, energy and motivation
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Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
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Calm under pressure, and can adapt quickly in a fast-paced environment
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Willing to pitch in to help other team members if needed
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Organised with effective time management skills.
Working Arrangements
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Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.
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This role is fully remote, with flexible working arrangements.
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All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
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You will need to have the right to work in the UK.
For full details on how to apply, please view the attached role description.
About the role
As a first line IT support engineer, you’ll play a vital role in supporting our staff across the UK, acting as the first point of contact for all IT-related queries and incidents. You’ll deliver outstanding customer service while resolving issues across a wide range of technologies including Microsoft 365, Windows, macOS, Active Directory, Azure, mobile device platforms, and video conferencing tools.
You’ll manage, triage and escalate service tickets, assist with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes.
This is a hands-on and varied role ideal for someone early in their IT career who thrives in a dynamic environment and is looking to build both their technical and customer service experience.
About you
You’ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You’ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools.
Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You’ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement.
You’ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.
If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.
Job description and benefits
The job description [DC1] and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£26,99 to £28,000 per annum London based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Thursday 2 July 2026 9 am
Interview date week commencing 6 July 2026