Records manager jobs

Help to turn inside knowledge into a powerful lever for corporate accountability.

Inside Track is hiring a Senior Campaigns Manager to ensure that valuable Insider insight successfully reaches and resonates with those who have the most power to act on it.

There are millions of people going to work each day with a sense that they are, in some way, working against the world they want to live in. They may know what needs to change and have ideas about how change could happen, but lack a safe and credible route through which to act.

Inside Track creates that route. We build confidential movements of senior professionals inside powerful industries, giving them protected spaces to share what they see. Their insight helps key stakeholders understand the cultures, structures, norms and incentives creating negative social and environmental outcomes, and apply targeted pressure to redress these.

The Senior Campaigns Manager plays a key role in this work. You will work across multiple industries, providing strategic input on the timing, medium, and narrative of campaigns, ensuring that they resonate with their target audience and effectively create the environment for change to happen.

This is not a standard campaigning role. Each industry group and each issue raised will demand an entirely different approach and may have a different pathway to impact, which will likely be complex, indirect, and long-term. You will need to be a highly strategic thinker, bold in vision and comfortable in uncertainty.

Inside Track is growing quickly. For the right person, this role offers a unique chance to establish the Insider voice as a key lever for accountability at a time of deep societal volatility and growing corporate power.

Who this could suit

We are looking for someone with significant experience in building campaigns with a successful NGO, who can take our impact to the next level. Specifically, we are hoping you will have:

• at least 5 years’ relevant professional experience, with at least 2 years’ managing campaigns for a successful NGO;
• a track record of creating impact through compelling campaigns;
• a strategic eye, with strong judgement on power, timing, tone and risk;
• strong creative intuition, with a sense of what medium and message appeals to what group;
• understanding of when and how media engagement creates value;
• deeply collaborative, with a desire to build strong relationships both internally and externally;
• the ability to communicate complex, sensitive and high-leverage work clearly;
• a serious and demonstrable commitment to social and environmental change;
• comfortable self-starting and working through uncertainty without a complete playbook;
• discretion when handling sensitive work;
• warm, curious, resilient, high conviction and low ego.

A working understanding of the structures and incentives which underpin major economic sectors would be useful but not essential.

Key details

• Contract type: Full-time.
• Working pattern: 4 days per week.
• Salary: £50,000 pro rata.
• Location: London based hybrid working with ability to work in person 2-3 days per week.
• Deadline for applications: 12pm Monday 24th August.

A note on inclusion and culture

We are all here because we believe deeply in this work and its potential to create a better world and we hope that our culture reflects this passion for and commitment to doing the right thing.

We are committed to building a team that reflects a wide range of experiences, backgrounds and perspectives and supports team members to grow.

The successful candidate will receive professional coaching and support, alongside substantial ownership and genuine flexibility in their working pattern.

If you are not sure whether you tick every box, but feel excited about the work, we strongly encourage you to apply.

We particularly welcome candidates from backgrounds underrepresented in traditional campaigning and systems change roles — including people of colour, disabled candidates, and those from working-class or non-traditional paths.

Please note that to be considered for this post, you must be legally eligible to work in the UK. We are unfortunately unable to hire anyone that isn’t already living in the UK, nor are we able to sponsor visas.

Help us deliver outstanding care behind the scenes

At Prospect Hospice, every role makes a difference.

We’re looking for an organised, proactive and highly professional administrator to join Prospect Hospice, supporting the governance, quality improvement and patient safety work that underpins exceptional hospice care.

If you enjoy bringing order to complexity, keeping projects on track and making a real difference behind the scenes, this is an opportunity to use your skills where they matter most.

Hours: 15 hours per week (across 3 or 4 days Monday-Friday)

About the role

Working closely with our Quality Improvement Lead and the wider patient services leadership team, you’ll help coordinate the governance, quality improvement and patient safety activities that support outstanding hospice care.

No two days are the same. One day you could be preparing papers for a clinical governance meeting, the next supporting quality improvement projects, collating audits results and helping produce reports that influence how we continue to improve patient care.

You’ll provide administrative support for a range of important workstreams including:

• Clinical Governance and Quality Improvement
• Patient Safety Incident Response Framework (PSIRF)
• Infection Prevention and Control
• Medicines Management
• Audit and quality reporting
• CQC improvement planning
• Policy management and document control

Your work will help ensure our governance processes run smoothly and that our clinical teams have the information and support they need to deliver the very best care.

About you

You’ll be an experienced administrator who thrives in a busy environment and enjoys working with detail, coordinating multiple priorities and supporting senior colleagues to deliver high-quality work.

You’ll have:

• Experience supporting senior managers or leadership teams
• Excellent organisational skills and outstanding attention to detail
• Experience preparing agendas, taking accurate minutes and tracking actions
• Strong Microsoft Office skills, including Word, Excel, Outlook and Teams
• The confidence to work independently while building positive relationships across multidisciplinary teams
• Excellent written communication skills and the ability to handle confidential information with professionalism and discretion.

Experience within healthcare, governance, quality improvement or the charity sector would be an advantage but isn’t essential.

This is an excellent opportunity for an experienced administrator looking to develop specialist knowledge in clinical governance, quality improvement and patient safety within a healthcare environment.

Why join Prospect Hospice?

You’ll become part of a compassionate organisation where every role contributes to improving the lives of patients and families facing life-limiting illness. As well as meaningful work, we offer a range of benefits including:

• 27 days annual leave plus bank holidays (rising with length service)
• NHS Pension (for existing members) or generous contributory pension
• Employee Assistance Programme, wellbeing support, discounts including Blue Light Card
• Comprehensive induction and ongoing professional development
• A values led, inclusive working environment
• Free parking on-site

Interviews will take place on 8th September 2026

Equality & Diversity

Prospect Hospice is committed to a diverse and inclusive working environment. We welcome applications from all individuals and are committed to eliminating discrimination in our workplace and the communities we serve.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, employment offers are subject to checks, which may include DBS, references, online and social media checks, and qualification verification. We expect all staff to share this commitment and follow our safeguarding policies and procedures.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We review applications as they are received and may close the vacancy early.

As a Specialist Outreach Support Worker, you'll provide trauma-informed, person-centred support to people at risk of homelessness, helping them maintain their accommodation and access the services they need to thrive.  You'll use your specialist knowledge and experience to support customers with complex needs, promote tenancy sustainment, and contribute to improving homelessness prevention practice across the team and wider service.

You’ll be part of a team that’s inclusive, customer-led, and always striving to do better, for our communities and for each other. You will be traveling across the South Essex region, so a UK driving licence and access to a car is essential for this role.

What you’ll do

• Manage a caseload of customers, delivering tailored support that promotes independence and positive outcomes.
• Support customers with complex needs, including budgeting, education and training opportunities, tenancy-related issues, and access to specialist services.
• Carry out assessments, risk assessments, support planning, reviews, and crisis intervention as required.
• Run drop-ins across South Essex, offering support, encouragement, and practical help
• Work collaboratively with statutory, voluntary, and community organisations to improve outcomes for people at risk of homelessness.
• Support customers to access services relating to mental health, substance misuse, physical health, employment, and wellbeing.
• Maintain accurate customer records, case notes, and performance data in line with organisational and regulatory requirements.

What you’ll need

You're a compassionate and resilient professional who is passionate about helping vulnerable people achieve stability and independence. You're able to build trust quickly, work effectively with people in crisis, and deliver meaningful support that makes a lasting difference. You're a proactive team player who combines excellent communication skills with strong problem-solving abilities and a customer-centred approach.

• Experience supporting vulnerable people in housing, homelessness, or substance misuse services
• Strong knowledge of housing law, homelessness prevention, and welfare benefits
• Confidence engaging with people in crisis and chaotic situations
• Ability to create strength-based support plans and carry out assessments
• Excellent communication, IT, and record-keeping skills
• Good numeracy skills, including the ability to support customers with budgeting, debt management, and benefit maximisation.
• A proactive, organised, and customer-focused approach to your work.
• The ability to work independently as well as collaboratively within a team.
• Willingness to work flexibly, including outside normal office hours when needed
• A UK driving licence and access to your own car

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies

Interviews will be held in person at our Pitsea office on the 24th August.  

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

About the organisation

Curieus Games CIC is a UK Community Interest Company, in the process of converting into a CIO (Charitable Incorporated Organisation). Our mission is to raise energy literacy through play. We make energy and climate education fun and accessible. Our vision is to inspire and attract young people to work in the energy sector.

Our flagship programme, Megawatt, consists of an energy-based educational card game supported by a series of workshops. The object of the programme is to engage students on energy and sustainability through gamification and ethical debates.

By transitioning into a charity, the potential grants we can apply for increases significantly. This role has been created to take ownership of this grant pipeline as Megawatt scales up across the UK.

You can see more about our organisation here: www.megawatt.game

Job summary

We're looking for an organised, proactive individual to own the day-to-day running of our grant pipeline. This will range from researching grant opportunities and drafting applications, through to managing compliance, tracking grant finances, and delivering funder reports. You’ll be working closely with the Founder and School Engagement Manager.

If you have experience in grant administration or charity operations, are highly organised, and want to play a central role in a small mission-driven organisation, we want to hear from you.

Job outline

Grant applications

• Research new grant opportunities and maintain accurate records of live grants and deadlines.
• Draft and submit grant applications, with support from the Founder.
• Coordinate with the School Engagement Manager to identify eligible schools and handover successful grants for delivery.

Grant administration, finances and compliance

• Manage grant conditions, compliance and funder reporting from award through to close.
• Monitor spend against grant budgets and flag underspend or overspend.
• Support the development of improved operations and processes for grant management.
• Identify new income streams and fundraising opportunities.

Essential criteria

• Organised, detail-oriented and independent.
• Experience in grant administration, fundraising support, or charity operations.
• Confident written communicator.
• Comfortable managing finances at the level of budget tracking and reporting.
• Self-motivated and able to work independently in a remote, small-team environment.
• Proficient with digital tools.
• Must be a UK resident with the right to work in the UK.

Desirable criteria

• Experience writing grant applications, particularly for charitable trusts, foundations, or public sector funders.
• Experience working in or with the education sector.
• Familiarity with restricted fund management and charity finances.
• Knowledge of or interest in energy, sustainability, or climate education.
• Experience building or improving operational systems and processes.

Salary and benefits

• £36,000 gross FTE (pro rata)
• Around 22.5 hours per week, fully remote with flexible working hours, with an option to work term time only
• Workplace contributory pension
• 6 weeks holiday including bank holidays (pro rata)
• Regular performance reviews with the opportunity to increase your salary as the role and organisation develops

How to apply

To apply, please send a CV and a one-page cover letter via Charity Jobs by 19th August.

In your cover letter, tell us why this role appeals to you and give some examples where you have demonstrated the essential and desirable criteria listed in the job description.

We are committed to flexible, family-friendly working and welcome applications from people returning to work after a career break. We look forward to hearing from you.

Help create a place where people feel welcome.

At Likewise, we believe that places matter.

Every day our Community Hub is used by clients, community members, volunteers, students, partners and staff. People come here for support, community activities, therapy, learning, work, a cup of tea or simply to spend time with others. The way the Hub feels and functions has a real impact on people's experience. 

We're looking for someone to take ownership of the spaces, systems and practical coordination that help everything work well.

This role combines facilities, operations, coordination and community in a way that's quite unusual. You'll look after the day-to-day running of our building, support the wider organisation, coordinate room hire, oversee health and safety, improve systems and help create an environment where people feel welcome and colleagues have what they need to do their best work.

You'll probably enjoy this role if you like creating order, improving how things work and taking ownership. You're someone who notices what needs attention, whether that's a space, a process or a practical problem, and enjoys sorting it out. You get satisfaction from helping things run well and from creating places where people enjoy being.

Likewise is a community-centred mental health charity based in Camden. We believe people thrive through meaningful relationships, supportive communities and opportunities to contribute. We're also trying to build a different kind of organisation—one that values trust, autonomy, learning and shared responsibility. People here are encouraged to think for themselves, contribute ideas and take ownership of their work. 

This role would suit someone with experience of coordinating an office, community space, workplace or similar environment who enjoys balancing practical organisation with working alongside people. If that sounds like you, we'd love to hear from you.

The Head of Partnerships will play a key role in managing Inter Mediate's relationships with institutional donors, foundations, governments and philanthropic partners. The postholder will coordinate donor engagement across the organisation, oversee grant management and reporting, identify new funding opportunities and support the development of high-quality funding proposals. S/he also leads on our internal quality assurance, research and reporting processes, line managing the Research and Reporting Officer.

Working closely with the senior leadership, programme teams and finance colleagues, you will help ensure that Inter Mediate maintains strong partnerships with its existing funders while expanding its network of supporters. This is a collaborative, externally-facing role suited to someone with strong relationship management skills, excellent organisational ability and experience of securing and managing funding within the international development, peacebuilding or humanitarian sectors.

With at least 7 years' experience in partnerships, fundraising, business development or grant management in the international development, humanitarian or peacebuilding sectors, you will have demonstrable experience managing relationships with institutional donors, foundations and/or HNWIs, and a track record of successful funding proposals and overseeing donor reporting.

You have excellent written communication skills, strong project management skills, and superb interpersonal and relationship-building skills, with proven ability to work collaboratively across teams.

You will ideally have experience working in conflict-affected or politically sensitive contexts, be well-versed in monitoring, evaluation and learning approaches and have working knowledge of grant management systems or CRM platforms.

You are commited to the values of dialogue, conflict resolution and peacebuilding.

This is a new role at High Trees, created because we believe Lambeth’s voluntary and community sector (VCS) is one of the borough’s greatest assets – strong, skilled and rooted in the communities it serves. Place-based organisations like ours play a vital role in supporting individuals, strengthening communities, growing local economies and shaping the policy decisions that affect the people we work with. We want a dedicated Manager who can help make that case, loudly and effectively, both within High Trees and across the wider system.

A key part of this role is our contract to deliver capacity building support to Lambeth’s VCS, commissioned by the local authority and delivered through the Lambeth Hubs Partnership – but this is one strand of a much bigger picture. We want this role to think beyond any single contract, taking a long-term view of what Lambeth’s VCS infrastructure support needs to look like, and leading the development of new approaches, including peer support models and a more circular economy across the sector.

Health and wellbeing is increasingly shaping where funding and investment in our sector flows, and we want Lambeth’s VCS to be ready and well-positioned to respond to this shift. You will play a leading role in this, working with partners including the SEL VCS Alliance to develop shared practice across South East London boroughs, and ensuring our sector’s voice is heard as these opportunities develop.

This role is as much strategic as it is operational – we’re never too far from the ground at High Trees, and you’ll be expected to lead on much of the day-to-day delivery yourself. That means designing and delivering workshops and one-to-one capacity building support, developing resources and toolkits, and running networking events that bring Lambeth’s VCS together. You’ll also build a network of trusted delivery partners – freelancers and facilitators, ideally drawn from within our own sector – helping to keep skills, income and opportunity circulating within Lambeth’s VCS.

As VCS Infrastructure & Development Manager, you will lead High Trees’ work to strengthen Lambeth’s voluntary and community sector, acting as an advocate for High Trees and a champion for the wider sector, while managing funded contracts and programmes that support local organisations to grow their skills, systems and impact.

The role combines strategic leadership – shaping High Trees’ contribution to the future of VCS infrastructure support, and representing the sector within key partnerships – with hands-on operational delivery, including direct capacity building support, training and events. You will be confident managing multiple work streams, and equally comfortable working strategically and on the ground.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

About the role

SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.

Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.

Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.

About You

You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.

You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.

The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.

Job description

Marketing

• Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
• Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
• Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
• Write compelling and impactful content for SMK’s digital channels.
• Create graphics and video content for digital channels using Canva.
• Manage paid digital ads (LinkedIn, Google Ads).
• Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
• Support the audience development strategy including research and data management.
• Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
• Support the development and implementation of a content strategy.

Website

• Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
• Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
• Monitor and translate website performance using analytics tools (e.g. Google Analytics).
• Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
• Identify opportunities to improve search visibility and organic traffic.

Data, Insight & Reporting

• Monitor, analyse, and report on digital marketing performance.
• Use data to continuously optimise marketing activity.
• Provide insights into audience behaviour and trends.
• Database management, including cleaning and updating records.
• Support the implementation and management of the CRM (Salesforce).
• Undertake relevant training when required.

Other

• Undertake any other duties commensurate with the purpose and remit of the post.

Please read the attached job pack for details about the person specification. 

Role Purpose

The Freedom Project Co-ordinator plays a key role in supporting individuals experiencing homelessness, poverty, and social exclusion to move towards greater independence, stability, and personal progression.

Working directly with Freedom trainees, volunteers, and Mustard Tree clients, you will provide person-centred support through one-to-one casework, group activities, crisis intervention, and progression planning. You will help individuals identify and achieve their goals, overcome barriers, and access opportunities in employment, training, education, housing, and wider support services.

This role is central to delivering a welcoming, trauma-informed, and strengths-based service that reflects Mustard Tree’s values. Through building positive relationships, maintaining professional standards, and working collaboratively with colleagues and external partners, you will contribute to meaningful and sustainable outcomes for the people we support.

Key Competencies

World Class Welcome and Customer Service

· Deliver a warm, compassionate, and non-judgemental welcome to all visitors, service users, volunteers, and Freedom trainees.

· Provide advice, guidance, and emergency support to individuals accessing Mustard Tree services, including those sleeping rough or at risk of homelessness.

· Manage referral appointments sensitively and professionally, ensuring people are treated with dignity throughout the process.

· Provide a minimum of one day per week supporting reception-based and drop-in activity for people presenting with immediate needs.

· Maintain high standards of communication across face-to-face, telephone, and digital contact.

· Manage conflict calmly and professionally, helping individuals feel safe, respected, and listened to.

Proactive in Living and Sharing our Culture, Values and Behaviours

· Build positive, trusting relationships with Freedom trainees and support them to identify and work towards goals.

· Promote independence, resilience, and self-confidence through person-centred support planning.

· Support the delivery and development of Freedom Project Open Days and inductions, ensuring trainees feel welcomed and informed.

· Act as a positive ambassador for Mustard Tree, modelling the organisation’s values and behaviours at all times.

· Encourage participation, engagement, and progression throughout the Freedom programme.

Courage in Problem Solving and Embracing Change to Meet Needs

· Coordinate referrals and liaise with internal teams and external agencies to create clear pathways into the Freedom Project.

· Establish opportunities and routes into employment, education, training, volunteering, and other progression activities.

· Support trainees to overcome barriers by identifying practical solutions and accessing appropriate services.

· Adapt support plans and interventions based on changing circumstances and individual needs.

· Use initiative to identify areas for service improvement and contribute ideas to enhance outcomes.

Confident in Safeguarding and Incident Management

· Conduct risk assessments and maintain accurate client records and documentation.

· Identify, record, and escalate safeguarding concerns in line with Mustard Tree policies and procedures.

· Contribute to risk management through effective use of incident reporting systems and safeguarding processes.

· Maintain confidentiality and professional boundaries in all interactions.

· Support individuals experiencing crisis or distress in a safe, calm, and professional manner.

Skilled in Analysing Impact and Reporting

· Manage an active caseload, scheduling and delivering up to 20 one-to-one support sessions each week.

· Deliver a mixture of face-to-face and telephone support sessions based on client need. Change to ‘catch-up via phone call when people don’t attend’

· Complete outcome measures, support plans, case notes, and reports accurately and within agreed timescales.

· Produce case studies and impact evidence to demonstrate progression and programme outcomes.

· Monitor client journeys, progression plans, and successful move-on outcomes.

· Carry out administrative duties associated with the role and maintain accurate records on internal systems.

Positive Management of Stakeholders, Partners and Supporters

· Develop and maintain effective relationships with employers, Job Centres, training providers, housing services, charities, and statutory agencies.

· Coordinate training and educational opportunities for Freedom trainees across Mustard Tree services.

· Signpost and refer individuals to relevant specialist services, ensuring clear pathways of support.

· Act as a point of contact for colleagues seeking advice regarding Freedom trainees and help resolve issues where appropriate.

· Work collaboratively with internal teams to ensure coordinated and effective support delivery.

Developing Accountability and Inspiring our Teams

· Support Freedom trainees to develop skills, confidence, and positive behaviours that enable progression.

· Contribute to a culture of learning, accountability, and continuous improvement.

· Participate in supervision, training, and professional development opportunities.

· Engage with evidence-informed approaches, including Motivational Interviewing, reflective practice, and peer support.

· Share knowledge, learning, and best practice with colleagues and volunteers.

· Work collaboratively with team members to achieve service objectives and positive client outcomes.

General Work Duties

· Work within health and safety guidelines and Mustard Tree policies and procedures.

· Support other staff and departments and provide practical relief cover across workstreams where required.

· Take responsibility for professional development, attending training courses and learning opportunities as required.

· Lead by example, embodying Mustard Tree values and representing the charity professionally at all times.

· Contribute towards being an environmentally responsible organisation through recycling and supporting paper-lite working practices.

· Attend training, undertake research, and maintain awareness of relevant legislation and local services including housing, benefits, mental health, domestic abuse, and budgeting support.

· Undertake any other duties relevant to the role as reasonably required by the organisation.

Job Description

Reports to: CEO and Board of Trustees

Line management:        none

Checks: Enhanced DBS and two references

Purpose

The Project Manager & Systems Implementation Lead will lead a programme of organisational and systemic change across DATUS, supporting the organisation to move from largely paper-based, informal and inconsistent working practices towards a more structured, reliable and digitally enabled system of operations.

The postholder will work with the CEO, senior managers and the Organisation and Governance Consultant to implement agreed organisational systems, processes and priorities across DATUS. This will include supporting the practical development and day-to-day use of systems such as SharePoint, client records, finance processes, reporting tools, action trackers, governance documents and operational workflows.

The role is focused on turning agreed organisational systems into everyday practice. The postholder will support managers and staff to use systems consistently, identify barriers to implementation, ensure agreed actions are followed through, and escalate risks where systems are not being used or delivery is drifting.

This is a senior implementation role. The postholder will have delegated authority to monitor implementation, challenge drift, request updates, support problem-solving and escalate risks. They will need to work with managers constructively and confidently, without relying on formal line-management authority.

The role does not set the strategic direction of services, replace the authority of service managers, or redefine DATUS’s peer-led model of delivery. Responsibility for service delivery remains with service managers and programme leads. The purpose of this role is to strengthen organisational reliability so that DATUS can grow, evidence its work, meet funder and governance requirements, and protect the integrity of its peer-led approach.

Key Responsibilities

Systems Implementation

• Coordinate the design, testing, implementation, embedding and ongoing improvement of agreed organisational systems, operational frameworks and processes across DATUS.
• Work with the CEO, Organisation and Governance Consultant, senior managers and relevant staff to ensure new systems are practical, usable and aligned with organisational priorities.
• Support the implementation of key systems, including client records, finance processes, SharePoint, reporting tools, action trackers, governance documents and other operational workflows.
• Ensure new systems and applications are properly documented, maintained and managed once implemented.
• Develop practical guidance, templates, processes and tools to support consistent use across the organisation.
• Identify practical barriers to implementation and work with teams to resolve them.

Embedding & Adoption

• Work with Heads of Service, managers and staff to embed agreed systems into everyday practice.
• Ensure staff are trained, supported and confident in using organisational systems.
• Reinforce consistent ways of working across programmes and teams, while recognising the different practical needs of each service.
• Gather feedback from staff and managers to identify what is working, what is not working, and what needs to be improved.
• Support a culture where systems are used to strengthen delivery, accountability and learning, not simply to create paperwork.

Delivery Assurance

• Maintain oversight of agreed organisational priorities, implementation plans, actions and milestones.
• Track progress against agreed deliverables and ensure actions are completed, followed up or escalated where necessary.
• Hold short, structured check-ins with managers and staff responsible for delivery to confirm priorities, review progress, identify barriers and agree next steps.
• Challenge drift constructively where agreed systems are not being used or actions are not progressing.
• Maintain clear action logs, risk logs and implementation trackers so that commitments are visible and followed through.

Organisational Coordination

• Maintain visibility of operational activity across DATUS and support clear communication between leadership and operational teams.
• Help managers and teams understand how their work connects to wider organisational priorities, funder requirements and governance expectations.
• Support coordination across programmes so that systems, reporting and operational processes are aligned rather than fragmented.

Reporting & Escalation

• Provide regular updates to senior leadership on implementation progress, risks, barriers, adoption issues and system effectiveness.
• Escalate issues where delivery is not on track, where risks are not being managed, or where agreed systems are not being used.
• Support clear evidence of progress for internal governance, funders, commissioners and organisational learning.

Performance & Systems Integration

• Work closely with the Performance & Finance Lead to align finance systems, client data systems, KPI reporting and organisational dashboards.
• Ensure systems support accurate, timely and useful data capture, including outcome tracking, pathway reporting and recovery intelligence.
• Support the development of dashboards, reports and practical management information that helps DATUS understand performance and improve delivery.

Policies, Procedures & Governance

• Support the development, implementation and review of organisational policies, procedures and governance frameworks.
• Translate policies into practical processes that staff can understand and use.
• Monitor compliance with agreed processes, identify gaps and support managers to address them.
• Ensure governance documents, templates and procedures are kept organised, accessible and up to date.

Continuous Improvement

• Identify where systems are not working effectively and support practical improvements.
• Work with leadership, managers and staff to refine systems and processes based on evidence and feedback.
• Promote a culture of continuous improvement, follow-through and shared organisational learning.

Person Specification

Qualifications and Training

Essential

• Relevant management, operations, systems implementation, project management or change management qualification, or significant equivalent experience.
• Evidence of using structured project management approaches in practice, including planning, risk management, action tracking, implementation monitoring and review.
• Strong working knowledge of Microsoft 365, including SharePoint or equivalent document management / collaboration systems.

Desirable

• Formal project management qualification or training, such as PRINCE2, APM, Agile, Lean, Scrum or equivalent.
• Training or qualification in change management, business improvement, systems implementation, governance, data management or operational management.
• Training in data protection, information governance, safeguarding systems or quality assurance.

Experience

Essential

• Significant experience leading or coordinating the implementation of organisational systems, processes or operational frameworks across multiple teams.

· Experience leading or significantly supporting the move from paper-based, spreadsheet-based, informal or inconsistent working practices into structured digital systems and agreed organisational workflows.

• Experience implementing or improving systems such as SharePoint, client record systems, CRM systems, finance systems, reporting tools, action trackers or workflow processes.
• Experience tracking organisational priorities, actions, risks, issues and milestones, and ensuring agreed work is completed.
• Experience working across teams where delivery depends on influence, coordination and constructive challenge rather than direct line-management authority.

Desirable

• Experience working in the third sector, health and social care, addiction/recovery, homelessness, mental health, criminal justice, community development or other relational services.
• Experience supporting services with funder, commissioner, quality, audit or compliance reporting.
• Experience working with peer-led, lived-experience-led or community-based models of delivery.

Skills and Knowledge

Essential

• Strong organisational skills, with the ability to create order, track detail and keep multiple workstreams moving.
• Ability to translate organisational priorities into practical systems, workflows, templates and day-to-day routines.
• Strong IT skills, including Microsoft Office, Microsoft 365, operational tracking systems, case management systems, CRM systems and finance systems.
• Ability to identify where systems are failing, where staff are struggling, and where risks are emerging.
• Strong communication skills, including the ability to explain systems clearly to staff with different levels of confidence and technical ability.
• Ability to produce clear written reports, action logs, process notes, implementation plans and senior leadership updates.
• Good understanding of confidentiality, data protection and the importance of accurate records in services working with vulnerable adults.

• Ability to support dashboard development, management information and real-time reporting.
• Understanding of governance, compliance, quality assurance and continuous improvement in a third-sector or public-service environment.

Personal Attributes

Essential

• Organised, structured and methodical, without being rigid or bureaucratic.
• Practical, calm and solution-focused.
• Confident enough to challenge drift, but mature enough to do it constructively.
• Able to work collaboratively without needing formal authority over others.
• Able to simplify complexity rather than create unnecessary process.
• Respectful of peer-led, lived-experience-led and community-based ways of working.
• Non-judgemental, reflective and open to personal change.
• Willing to learn about addiction, recovery, social exclusion and the DATUS peer model

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.

• Experience with data segmentation, ETL processes, transformation and import / export processes.

• Strong understanding of data protection legislation (e.g. GDPR).

• Understanding of Gift Aid regulations and charity fundraising compliance.

• Confident using query tools and an understanding of query-based data extraction.

• Strong IT skills with competency using the MS Office suite and Excel in particular.

• Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.

• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 16th August 2026. 

We are looking for an ambitious, commercially minded Partnerships Manager to grow a developing income stream and build transformational relationships that will support our care today and help shape the hospice of tomorrow.

This is a unique opportunity to join Heart of Kent Hospice at a pivotal time. As we work towards our future hospice, you will influence strategy, develop high-value partnerships and create lasting connections that make a tangible difference to local patients and families.

The Role

This is a rare opportunity to take ownership of a growing partnerships portfolio and shape our approach to corporate and community engagement.

Reporting to the Head of Fundraising, you will lead our partnerships income stream, with responsibility for income targets, budgets and strategic planning. You will manage and develop our Partnership Fundraiser while personally leading some of our most valuable relationships.

You will:

• Develop and deliver our annual partnerships strategy and income plan.
• Identify and secure high-value partnership opportunities that deliver sustainable income and long-term value.
• Build and maintain a strong pipeline of prospective supporters and strategic partners.
• Manage key relationships that generate significant income, engagement and support.
• Represent Heart of Kent Hospice across the local business and community landscape.
• Work with fundraising and communications colleagues to maximise opportunities and supporter engagement.
• Develop partnership opportunities linked to our future hospice, building influence and long-term support.

About You

We are looking for someone who combines strategic thinking with warmth, confidence and exceptional relationship-building skills. You will be naturally curious, results-driven and excited by the opportunity to build something with lasting impact.

You may come from fundraising, business development, account management, sponsorship or another partnership-led environment.

Essential Requirements

• Experience in corporate fundraising, partnership management, business development, account management, sponsorship, sales or a related income-generation role.
• Experience of identifying and securing new business opportunities.
• A track record of achieving income, sales or growth targets.
• Experience of developing and managing high-value stakeholder relationships.
• Excellent networking, presentation and communication skills.
• Strong organisational, planning and budget management skills.
• Experience using CRM or database systems.
• Ability to travel independently across Kent and work occasional evenings and weekends.

Desirable Requirements

• Experience of charity fundraising, sponsorship or commercial partnerships.
• Knowledge of fundraising regulations and best practice.
• Existing connections within the Kent business community.

Why Join Heart of Kent Hospice?

This is more than a fundraising role. It is an opportunity to shape meaningful partnerships, influence future plans and play a key part in the next chapter of hospice care across our region.

In return, we offer:

• A supportive, collaborative working environment.
• Hybrid working arrangements.
• The opportunity to lead and grow an important fundraising income stream.
• Professional development and training opportunities.
• The chance to make a direct impact on local patients and families.

We are committed to equality, diversity and inclusive practice across employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and provide reasonable adjustments to support colleagues to thrive.

All interested applicants must complete our online application form in full.

About the Role

Reporting to the Head of Operations, you will be responsible for the day-to-day financial administration of the Trust, ensuring accurate financial records, timely processing of income and expenditure, budget planning and development, monitoring, and compliance with charity accounting requirements.

You will work closely with the Head of Operations, Trustees and external advisers, supporting financial planning, audit requirements, and governance. The role also includes providing Clerk support to the Board of Trustees, including attending up to four evening meetings each year.

This is an ideal opportunity for someone who enjoys working in a varied finance role within a small organisation where they can make a genuine contribution and see the impact of their work.

Why Join Us?

At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued and genuinely makes a difference. You’ll have the opportunity to influence how our finance function develops while supporting a charity that has served older people in Guiseley for generations.

What We Offer

· 25 days annual leave, increasing to 30 days with service (pro rata)

· Additional day off on your birthday

· Healthcare benefits

· Pension scheme

· Enhanced occupational sick pay.

· Free on-site parking

· Flexible working arrangements

· Training, professional development and support towards relevant qualifications considered.

· Opportunity to work in a friendly, supportive team with real autonomy.

Most importantly, you’ll have the opportunity to play a key role in ensuring the long-term financial sustainability of the Trust, helping us continue to provide safe, high-quality homes and services for older people within our community.