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Project Manager: Voices for Health Equity (Maternity Cover)
Job Description and Person Specification
Job title Project Manager: Voices for Health Equity (Maternity Cover)
Hours 35 hours per week
Duration 11 months, ideally starting in mid November, with potential to extend to 15 months with mutual agreement
Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.
Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
· Finding common cause across communities and conditions by working with member charities and those they support.
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
In April 2026, National Voices was commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 50+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
1. Ensuring meaningful participation of people and communities
2. Championing accessibility and inclusion
3. Valuing VCSE organisations as equal partners
4. Ensuring insights collected lead to impact and action
5. Investing in the long-term capacity and agency of VCSE organisations
6. Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Manager role is to:
- Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.
- Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.
- Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.
- Provide day-to-day project governance, reporting, quality assurance and risk management.
The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.
Responsibilities
Programme and client management
· Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.
· Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.
· Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.
· Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.
Building and managing the Public Engagement Network
· Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.
· Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.
· Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.
· Ensure participants are appropriately supported, reimbursed and recognised for their contribution.
· Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.
Co-ordinate and support activities capturing insight, learning and impact
· Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.
· When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.
· Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.
· Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.
Governance, quality and risk management
· Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements
· Contribute to internal management groups and partnership meetings as required
· Maintain and review risk registers and quality assurance processes.
· Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.
· Support preparation of regular performance and impact reports for internal and external audiences.
Partnership and stakeholder management
· Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working
· Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.
· Represent National Voices at external meetings, events and learning forums as required.
Line management and internal leadership
· Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
· Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.
· Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture
· Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
General
· Take a proactive approach to including people with lived experience and members in all areas of work
· Support the development of funding bids and proposals, including shaping delivery models and costing activity.
· Follow organisational processes to measure, monitor and communicate the impact of our work
· Support good project, financial and data management
· Contribute to team planning activities and undertake other relevant duties as appropriate
· Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Person Specification
Values, attitudes and behaviours
- Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
- Strong commitment to equity, inclusion and reducing health inequalities
- Proactive, flexible and comfortable working in complexity
- Calm under pressure and able to manage multiple priorities while maintaining quality
- Confident in building relationships and constructively challenging where needed
- Comfortable working collaboratively and taking responsibility for delivery
- Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact
Skills and abilities
- Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
- Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
- Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
- Experience of managing partnerships, subcontractors or commissioned work
- Strong organisational skills, with the ability to prioritise, plan and manage risk
- Experience of quality assurance, reporting and working within governance frameworks
- Excellent people skills, with the ability to lead, support and motivate others
Experience, knowledge and understanding
· Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.
· Experience in engaging with people experiencing inequalities in a safe and meaningful way.
· Demonstrable experience in monitoring and reporting on KPIs and the impact of engagement work.
· Experience of managing funder relationships and generating income.
· Experience of facilitating and presenting at events and workshops.
· Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)
· An understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)
· Project management qualifications (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 2nd October 2026.
The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
Application guidance
Please submit a CV and answer the questions in the application form to apply. [SS1.1]
Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 2nd October 2026.
The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to develop Momentum’s corporate partnerships
programme at a time of ambition and growth for the charity. Working as part of the
corporate partnerships team, you will develop and deliver a focused approach to
corporate fundraising, building long-term partnerships that generate sustainable income
and create meaningful opportunities for companies and their employees to support our
work.
This is a hands-on role combining new business development with the stewardship and
growth of existing partnerships. You will identify and secure new opportunities, create
compelling and tailored partnership propositions, and build strong relationships with
corporate supporters at every stage of their journey with Momentum.
The role will suit a proactive and commercially aware relationship-builder who can think
strategically, work independently and turn opportunities into action. You will work closely
with colleagues across the charity to develop creative partnerships, deliver agreed activity
and help corporate supporters understand the difference their support makes.
We support families across SW London, Surrey and Sussex whose children are facing cancer or a life-challenging condition.
The client requests no contact from agencies or media sales.
Help us grow the volunteer community that makes guiding possible
Every week, volunteers create spaces where girls can have fun, build confidence, find their voice and make a difference.
At Girlguiding, nearly 80,000 volunteers help girls know they can do anything. But we know there are many more girls who could benefit from guiding if we can attract and recruit more volunteers to join us.
That's why we're looking for a volunteer recruitment manager to lead and shape our approach to volunteer recruitment.
This is an exciting role for someone who is passionate about volunteering and understands how to turn insight into action. You'll lead work to attract more volunteers, improve the recruitment journey and help local teams recruit and welcome volunteers into guiding. Working closely with colleagues, volunteers and country and region teams, you'll ensure we're removing barriers and creating an inclusive recruitment experience that allows more people to get involved.
About the role:
In this role you'll:
- Lead initiatives to attract and recruit more volunteers, particularly unit leaders.
- Improve the volunteer recruitment journey, making it easier for people to find the right role and get involved.
- Use insight, research and data to understand prospective volunteers and identify opportunities for improvement.
- Work closely with our insight, marketing, and operations teams to develop effective recruitment activity.
- Partner with volunteers and colleagues across our countries and regions to deliver a shared approach to recruitment.
- Develop evaluation and reporting processes that help us understand what's working and where we can improve.
- Share learning and best practice across the organisation.
- Manage and support the Volunteer Recruitment Lead.
- Provide updates and recommendations to senior stakeholders and operational groups.
About Girlguiding
Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.
Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.
Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with our hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.
We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with us.
Alexander Devine Children’s Hospice Service is looking for an inspirational and experienced Director of Care to provide strategic, clinical and operational leadership across our medical, clinical and holistic care services.
This is a pivotal role within our organisation. Reporting to the CEO and working closely with the Board of Trustees and Senior Leadership Team, you will be responsible for ensuring that children, young people and their families receive the highest quality, safe and compassionate care.
You will have the opportunity to shape the future direction of our care services at an exciting time in the development of Alexander Devine.
The role
As Director of Care, you will have overall responsibility for the leadership, management, quality and performance of our care services.
You will:
- Provide strong, visible and inspirational clinical leadership across all care services.
- Lead the strategic development of our medical, clinical and holistic care provision.
- Ensure services are safe, effective, evidence-based, family-centred and responsive to the needs of the children and families we support.
- Act as Joint Registered Manager with the Care Quality Commission.
- Provide strategic oversight of clinical governance, quality assurance, risk management, safeguarding and compliance.
- Ensure we are prepared for CQC and other regulatory requirements and that learning from incidents, complaints, audits and research drives continuous improvement.
- Lead and support a highly skilled multidisciplinary Care Team, encouraging a culture of reflection, development, innovation and excellence.
- Work with the CEO and wider Senior Leadership Team to deliver the charity's strategic plan and manage resources effectively.
- Develop strong relationships with Integrated Care Boards (ICBs) and support the development and management of commissioned services.
- Represent Alexander Devine locally and nationally, contributing to the wider development of children's palliative care.
- Champion the voice of children, young people and their families, ensuring their experience informs the ongoing development of our services.
About you
We are looking for an exceptional clinical leader who combines strategic vision with strong operational management and a genuine passion for children's palliative care.
You will be a registered nurse with significant experience in paediatric palliative care and senior-level leadership experience. You will have a strong understanding of clinical governance, CQC requirements, PSIRF and safeguarding, together with experience of leading service development and change.
You will bring:
- NMC registration as a Children's or Adult Nurse.
- Significant experience of palliative paediatric nursing.
- Senior-level experience of management, strategic thinking and service development.
- Experience of CQC compliance, clinical governance, PSIRF and safeguarding.
- Strong financial and budgetary understanding.
- Excellent communication skills and the confidence to communicate complex and sensitive information to a wide range of audiences.
- The ability to interpret data and use evidence to inform strategic and operational decisions.
- Excellent networking and partnership-building skills.
- A Master's-level qualification in a relevant health or leadership subject is desirable.
Most importantly, you will be an inspirational, resilient and motivational leader who can engage people, build confidence and create a culture where staff are empowered to deliver their very best.
Why Alexander Devine?
This is a rare opportunity to join a growing children's hospice charity and play a leading role in shaping the future of our services.
At Alexander Devine, our values are at the heart of everything we do: determined, empowering, valuing others, integrity, nurture and empathy. We are looking for a leader who genuinely shares these values and can translate them into meaningful action for children, families, staff and volunteers.
You will have the opportunity to work alongside a committed Senior Leadership Team, an experienced clinical team and a passionate wider charity, while building strong relationships with partners across health, social care and the children's palliative care sector.
If you are an ambitious and compassionate clinical leader who wants to make a lasting difference to children and families, we would love to hear from you.
Please note: The successful candidate will be required to undertake an Enhanced DBS check.
We provide specialist care and support to children with life-limiting and life-threatening conditions, and their families, across Berkshire


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Registered Manager (Support & Care Coordinator), L’Arche Ipswich
ABOUT THE ROLE
Hours of work: 37.5 hours per week
Salary: £38,870.89 per annum
Place of work: L'Arche Ipswich
Reports to: Community Leader/Director, L’Arche Ipswich
Contract type: Permanent, full-time
Closing date: Monday, 12th October, at 9 am
Discover what makes L’Arche a rewarding place to work – explore our employee benefits here.
Main purpose of the role
We are looking for a passionate, caring and proactive Registered Manager who will be responsible for the day-to-day management of a high-quality, person-centred care and support service for adults with learning disabilities.
The right candidate will lead a supportive team of two House Leaders, working across two locations, and will support the Community Leader in enabling the Community to grow and flourish while ensuring our care and support is not only consistent with CQC requirements but also with the values of L’Arche.
ESSENTIAL CRITERIA:
- At least a level 3 Health and Social Care qualification.
- Capability to complete a level 5 qualification in leadership/management in Social Care.
- Knowledge and experience in social care or supported living is a key requirement for this role, but we’re also looking for someone with a commitment to our values and the ability to inspire others.
- Demonstrable experience of a minimum of 2 years of management experience in social care, including supervisory experience in health and social care.
- Experience of managing or being involved with CQC inspections in a social care environment.
- Knowledge of current care and support legislation and good practice, including adult protection and capacity issues.
- Experience in leading and working with teams to provide high-quality support and care to people with learning disabilities.
- Ability to manage the performance and development of others: to be able to assess, give feedback, manage conflict and make evaluative judgements about the performance of staff and volunteers.
You may have held these job titles in the past: Support & Care Coordinator, Registered Manager, Service Manager, Deputy Registered Manager, Deputy Care Manager, Assistant Service Manager, Senior Service Manager, Head of Care, Senior Operations Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead.
You can find more details about L'Arche Ipswich here.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date for applications is Monday, 12th October, at 9 am.
- First stage interviews will take place on 21 October via Microsoft Teams.
- Second stage interviews will be in person with the community (date to be confirmed).
However, we encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
Our inclusive communities challenge people to think differently about disability
The client requests no contact from agencies or media sales.
Are you a dog loving, IT professional who loves providing excellent customer service?
We’re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support.
What does this role do?
As Senior Service Desk Analyst, you’ll:
- monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity,
- personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams,
- take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively,
- support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades.
Due to the nature of this role, the post holder will be expected to work one weekend in four.
Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office.
Could this be you?
To be successful in this role, you’ll need some experience of working on an IT service desk, with the ability to effectively resolve a range of issues, from simple fixes to complex tickets. Your depth of experience in this area will give you the knowledge and skills to effectively triage and prioritise tickets too. We’re looking for candidates who have experience of mentoring, supervising and coaching others, who can lead day-to-day operations with enthusiasm. You’ll be proactive, with a can-do attitude, and passionate about providing our colleagues with first-class customer service.
What does this team do?
The IT Infrastructure and support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HCL:
Open 51 weeks a year, HCL provides accommodation for a Nursery, a professional kitchen and community Café and a flexible space with rooms to hire for a range of activities providing educational and health and social activities such as hosting community meetings and refugee services, a venue for blood transfusion services and a polling station, ESOL and adult learning and social events, bingo and lunch clubs and dancing classes all aimed at combating social isolation, loneliness and anxiety.
Strategic Leadership
- To create a deliverable strategic plan, identify and respond to major external issues.
- Translate our vision into clear operational goals, ensuring long-term growth and stability.
Financial & Governance Oversight
- Stabilise HCL Financially.
- Rebuild relationships with external partners through collaborative working.
- Develop a funding plan for future stability.
- Seek to negotiate Heads of Terms on the lease of the building from Salford Diocese by 2030 or have developed a relocation plan or closure of the centre.
Team Management
- Lead, inspire, and support the management team.
- improve staffing wellbeing, motivation and esteem,
- Implement a plan of continuous professional development.
Partnerships
- Advocacy: Represent HCL publicly, raising awareness of our cause with media, stakeholders, and the community
- Represent HCL at key meetings with existing and potential funders and stakeholders.
- To develop a partnership collaborative strategy across the local voluntary sector, building networks, reducing duplication of and creating effective efficient well governed services for the betterment of the lives of our community.
Core duties are:
- Work closely with and support the Board in the overall strategic, financial and organisational development to secure its long-term sustainability.
- Financial planning, management and reporting.
- Identify funding opportunities and deliver bid development.
- Support Board development in line with modernising effective board Governance.
Organisational Management
- Lead the delivery of new projects and contracts once funding and contracts have been secured, ensuring the provision of all appropriate monitoring information.
- Work with the Senior Management Team to plan the effective delivery of services to ensure the highest possible standards are achieved.
- Ensure the effective delivery of services, by the deployment of staff and volunteers, which is value for money.
- Lead a whole company approach to promoting and publicising the range of activities and services available to the local community.
Operational Management
- Be responsible for HCL's day-to-day operation including, health & safety, safeguarding policies and procedures, customer service and the relationship with our landlord.
- Ensure that all HCL's relevant legal obligations are met.
- Support the use of IT and digital media across HCL's work by ensuring IT systems are secure, well maintained and managed with a development plan to meet HCL's needs.
People
- Co-ordinate and contribute to staff recruitment, selection processes and contracting.
- Conduct regular performance reviews of staff, identifying, organising and supporting team and individuals' training and learning and development opportunities.
- Lead and manage HCL's equality, diversity, inclusion, anti-racism and equal opportunities strategies and practices.
- Promote and ensure good practice and compliance with relevant employment law and health & safety regulations in HCL's building and any external sites where staff are working.
Legal and contracting
- Be responsible for legal compliance and good practice across HCLs business processes in line with charity and company law.
- Monitor HCL's funding agreements ensuring accurate and timely reporting to funders.
Please see the Job Description for full details of the role and responsibilities.
We are recognised as the wellbeing hub for Haslingden, providing services that respond to local community needs.
The client requests no contact from agencies or media sales.
The Senior Retail General Manager leads the Southbank Centre’s retail business across three on-site shops, pop-ups and the retail e-commerce platform, ensuring a commercially successful, customer-focused and culturally distinctive retail operation.
The role is responsible for developing and delivering the retail strategy, translating the organisation's wider commercial objectives into an ambitious and sustainable retail plan. The post-holder will have significant autonomy in shaping the retail offer, identifying opportunities for growth and driving continuous improvement, while working in partnership with the Head of Department to agree strategic priorities and investment decisions.
Please download the attached Job Description for a full overview of this role's responsibilities.
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Change Mental Health is looking for a Senior Practitioner to join our team in Invergordon, supporting people through both our community Hub and Outreach services.
You’ll combine direct mental health support with day-to-day guidance and supervision for Mental Health and Wellbeing Practitioners. You won’t hold overall management responsibility for the service, but you’ll be an experienced point of contact for colleagues and help maintain consistently high-quality, person-centred practice.
About the role
You’ll work directly with people experiencing mental illness, helping them build confidence, resilience and greater independence.
The role includes structured 1:1 support, group activities, personal and outcome-focused planning, community engagement and outreach support. You’ll also provide guidance and supervision to colleagues, support reflective practice and contribute to the continued development of our services.
Essential
- Experience providing community-based, recovery-focused or non-clinical mental health support.
- Experience delivering structured 1:1 support and developing or reviewing personal plans.
- Strong communication skills and the ability to build positive professional relationships.
- Understanding of risk assessment and safe decision-making.
- SVQ Level 3 Social Services and Healthcare (Adults) or willingness to work towards this if required.
- SSSC registration, or willingness to register within the required timescale.
Desirable
- Experience providing guidance, support or supervision to staff.
- Experience working within a registered service and meeting SSSC requirements.
- Experience facilitating groups or community-based mental health activities.
- Knowledge of local services, referral pathways and community supports.
The post is typically worked Tuesday to Thursday, 9am–5pm, with some flexibility occasionally required to meet service needs.
What we offer
- 37 days’ annual leave (pro rata)
- Two paid Mental Wellbeing Days
- Enhanced sick pay and leave entitlements
- Professional development, including funded opportunities
- 24/7 Employee Assistance Programme, including legal, financial and medical support
- Cycle to Work Scheme
- Blue Light Card eligibility
- A supportive approach to flexible working and work-life balance
If you’re an experienced practitioner who enjoys supporting both people accessing services and the colleagues around you, we’d love to hear from you.
For over 50 years, our mission has remained the same: to help and support people affected by mental illness.
The client requests no contact from agencies or media sales.
St Joseph’s Hospice – a leading East London hospice providing compassionate care and support to people with life-limiting illness, their families and carers – is seeking an Interim Head of Supportive Care.
This is an exciting opportunity to lead and transform a diverse portfolio of supportive care services, ensuring that people living with life-limiting illness, and those important to them, receive outstanding, person-centred support that enables them to live well until the end of life.
About the Role
As a key member of the Hospice leadership team, you will lead the development and delivery of our supportive care strategy in line with the Hospice Strategy 2026–2031. You will drive service transformation, develop innovative models of care, strengthen community partnerships, expand volunteer-led services, reduce health inequalities and improve outcomes for patients, families and carers.
You will work collaboratively across the Hospice, the North East London Integrated Care System, voluntary sector partners and local communities to ensure our services remain accessible, responsive and sustainable.
A significant aspect of the role is leading engagement with diverse communities, increasing awareness of hospice services, developing strategic partnerships and supporting the ambitions of compassionate communities across East London.
The post holder will also act as the Hospice's Designated Safeguarding Lead for Adults and Children, providing organisational leadership and assurance on safeguarding practice and governance.
About You
We are looking for an experienced senior leader who can demonstrate:
- Professional registration within a health or social care profession.
- Significant senior leadership experience within palliative care, community health, supportive care or social care services.
- Experience of leading large multidisciplinary teams and complex services.
- Strong strategic planning, operational management and service transformation skills.
- Experience of partnership working across health, social care, community and voluntary sector organisations.
- A strong understanding of safeguarding legislation, governance, quality improvement and regulatory requirements.
- Experience of budget management, workforce planning and service development.
- Excellent communication, influencing and stakeholder engagement skills.
- A commitment to inclusion, reducing health inequalities and improving access to care for underserved communities.
- A leadership style that reflects the values of compassion, advocacy, justice, quality and respect for human dignity.
About St Joseph's Hospice
Founded in 1905 by the Sisters of Charity, St Joseph's Hospice provides specialist palliative and end-of-life care for the diverse communities of East London. We are committed to delivering outstanding care and creating a culture where patients, families, volunteers and staff feel valued, supported and empowered.
Our mission is to help people live as fully as possible, for as long as possible, when facing life-limiting illness.
Why Join Us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket loan
- Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
Closing date: 30 September 2026.
Interview date: 8 or 9 October 2026.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.
The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.
Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.
Key Responsibilities
Management of local sites to ensure all services are available.
- Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
- Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
- Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
- Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.
Line management of a team to ensure objectives are set and met
- Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
- Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
- Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
- Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.
Ensure compliance and the quality of advice required are achieved
- Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
- Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
- Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
- Ensure case files meet all quality assurance, audit and contractual standards.
- Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.
Essential Criteria
Experience and Skills
- Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
- Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
- Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
- Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.
Communication and Interpersonal Skills
- Excellent leadership, communication and interpersonal skills, with the ability to
inspire and motivate others. - Ability to build positive relationships with colleagues, partners, funders and external
stakeholders. - Excellent written and verbal communication skills.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Healthcare Cash Plan
- Perk Box
Further information
We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.
Applicants must have the right to work in the UK.
Please refer to the attached job description for more details
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
We provide skills training, school and mentoring programmes, and partner with businesses who want to drive forward social mobility via learning programmes, internships, job opportunities and more.
Our aim is to ensure everyone has access to a good standard of living and equality of opportunity, no matter what their or their parents’ occupation or background is.
We are looking for a Senior Evaluation and Impact Officer to evaluate the impact of our delivery activities with young adults and students, and to support the Head of Research and Advocacy to produce our annual Impact Reports.
We are based in London and support young people via our direct delivery programmes. We take what we learn from our work and use it to inspire businesses across the UK to do more to improve social mobility (making sure people from all backgrounds get fair opportunities).
Our vision is that every young person has a chance to succeed, and every employer will have a part to play.


The client requests no contact from agencies or media sales.
The Voluntary Organisations Disability Group (VODG) is the leading membership body for voluntary sector organisations that support disabled people. Representing over 145 organisations across England and Wales, we bring together leaders, experts and partners to influence change, share learning and strengthen the sector.
We're looking for an experienced and enthusiastic Events and Engagement Manager to lead the delivery of our growing programme of conferences, professional networks, member events, learning opportunities and stakeholder engagement activities.
This is a varied and rewarding role at the heart of the organisation. You'll be responsible for creating exceptional experiences for members and delegates, coordinating high-profile events, supporting external engagement activity, managing key relationships and identifying new opportunities to increase member participation and value. You'll also use data, feedback and insight to continually improve our offer and help shape future engagement activity.
We're looking for someone with strong event and project management experience, excellent organisational and communication skills, and the ability to build productive relationships with a wide range of stakeholders. You'll be equally comfortable managing the detail of event delivery and contributing to wider organisational objectives.
In return, you'll join a small, ambitious and supportive team committed to improving the lives of disabled people by supporting a strong and vibrant voluntary sector.
If you're passionate about bringing people together, creating engaging experiences and making a meaningful difference, we'd love to hear from you.
We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible. If you require any reasonable adjustments to participate in the recruitment process, please contact us.
Our vision is for an ambitious, trusted and vibrant voluntary sector that works together to enable disabled people to live the lives they choose.


The client requests no contact from agencies or media sales.
About us
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for a Senior Estates Manager to join us on a full-time, permanent basis, working36 hours per week.
The Benefits
- Salary of £55,000 - £61,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a terrific opportunity for a general practice surveyor with estate management experience to progress and develop their career within our unique and historic estate.
You will discover a rewarding role, where you will help to protect some of London’s best loved spaces whilst expanding your portfolio of experience as you work alongside a wide range of invested parties including some high-profile stakeholders.
So, if you’re ready to elevate your expertise in the heart of London’s green haven, then apply today!
The Role
As the Senior Estates Manager, you will be responsible for property-related matters across our estate.
Specifically, assisting with the delivery of an effective estate management function, you will lead in negotiating high-profile agreements, supported by the Head of Estates and our Legal team.
You will also negotiate utility, including telecommunications agreements and be responsible for the procurement of a new property management database, ensuring we achieve best value and great results.
Additionally, you will line manage up to three Estates Managers and will be required to visit each park to fully understand the entire estate.
About You
To be considered as the Senior Estates Manager, you will need:
- Experience as a general practice surveyor, ideally with experience gained in a similar historic estate of a similar size and complexity
- Proven experience of negotiating a range of agreements and negotiating with high-profile third parties and their professional consultants
- Line management experience
- Proven effective experience managing key working relationships and stakeholder management, both internal and external
- A degree-level education, or equivalent through relevant training/experience
Other organisations may call this role Estate Manager, Property Manager, Land Manager, Land Management Manager, Rural Estate Manager, or Estate Surveyor.
We want to put everyone in the best possible position to succeed so if you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.
Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current. Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders.
Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include:
Project Management
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Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays.
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Clean employer data, escalating complex issues to relevant colleagues.
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Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform).
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Support the Operations and Insight Team with testing and implementation of new systems and processes.
Learning and expertise
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Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work.
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Create and share basic reports from Salesforce for use by the team and SMT.
Communications
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Represent the Living Wage Foundation coherently in writing and verbally.
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Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders.
Develop and manage external relationships
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Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner.
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Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard.
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Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.
Develop and manage internal relationships
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With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library.
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Arrange logistics for LWF all staff Away Day.
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Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary.
Income and resources
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Coordinate the administration and reconciliation of credit card payments.
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Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication.
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Administration of LWF Away Day budget.
Contribute towards Citizens UK’s strategic objectives
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Responsibility for delivering agreed areas of the Foundation’s work plan.
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Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.
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Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
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Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.
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Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team.
Personal Specification
(D) Desirable, (E) Essential
Qualifications
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Professional certification in project management, administration, finance (D)
Experience
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Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E)
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Prior experience in customer service or stakeholder engagement (E)
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Experience working in a team-based office environment (E)
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Experience in finance administration, including credit card administration and budget management (E)
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Experience with cross-team liaison or project coordination (D)
Key skills and knowledge
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Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E)
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Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E)
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Proficiency in Microsoft Office and familiarity with CRM and data management systems (E)
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Attention to detail and accuracy in handling financial and data-related tasks (E)
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Ability to produce and analyse basic reports (E)
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Understanding of confidentiality and data protection principles (E)
Personal qualities & values
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A proactive self-starter, able to work independently and take initiative (E)
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Collaborative and able to work effectively as part of a diverse team (E)
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Flexible and adaptable, willing to support a range of operational needs (E)
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Committed to the mission and values of the Living Wage Foundation and Citizens UK (E)
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Willingness to learn new systems and processes, and to support continuous improvement (E)
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Positive, professional attitude and commitment to high-quality service (E)
Interview date: 21-22 October 2026
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.


