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The Data, Evaluation and Learning team enables Impact on Urban Health to embed learning at the heart of its work, ensuring evidence is used to drive impact in Lambeth and Southwark and to advance our understanding of urban health. 

The Head of Learning leads Impact on Urban Health’s approach to turning evidence into organisational insight, learning and influence. The role is responsible for building the systems, practices and products that help us synthesise what we are learning from programmes, innovation, place-based work, evaluation, research, lived experience and external evidence, and use that learning to shape strategy, funding, delivery and external influence. Working closely with the Head of Data and Evaluation, the role ensures evidence is not only generated to a high standard, but actively interpreted, shared and applied. In doing so, the role contributes to Impact on Urban Health’s reputation as a credible and trusted voice on urban health and health equity. 

This role will provide senior leadership for how IoUH learns from its work, makes sense of evidence, and turns insight into action. The postholder will be expected to bring structure, judgement and momentum to a developing function, helping the organisation move from generating evidence to using it consistently and well. 

The postholder will also provide expert input to other parts of the Foundation where relevant.

Job Responsibilities 

Impact on Urban Health     

• Lead Impact on Urban Health’s approach to insight synthesis and sense-making, establishing clear processes for bringing together evaluation findings, programme learning, research, data, lived experience and external evidence to identify what we are learning, what it means, and how it should inform future decisions. 
• Lead the knowledge mobilisation approach for DEL (process of sharing and embedding evidence and learning creating true learning and change), working with teams across IoUH to turn priority evidence and learning into accessible, useful and influential products for internal and external audiences, including external evidence resources on what works to improve urban health. 
• Work with the Head of Data and Evaluation and wider DEL colleagues to maintain a joined-up evidence system, ensuring data, research and evaluation outputs are synthesised, interpreted and translated into learning that informs strategy, funding, delivery and influence. 
• Lead the learning approach for Innovation and cross-cutting work, ensuring test-and-learn activity generates useful insight, supports adaptation, and feeds into wider organisational learning, in partnership with the Director of Innovation. 
• Lead the development and improvement of IoUH’s internal learning and knowledge management systems. 
• Ensure learning from cross-programme, innovation and influencing activity is captured and used in ways that meet strategic objectives, build on what is already known, and support equitable and inclusive practice. 
• Set and uphold standards for how learning is captured, synthesised, shared and used, ensuring insight is clear, accessible, intellectually honest and connected to organisational priorities. 
• Implement the Data, Evidence and Learning strategy alongside other Heads in the team, championing a culture of reflection, learning and evidence-informed decision-making. 
• Maintain and develop personal expertise in urban health evidence, learning practice and knowledge mobilisation. 
• Line manage and develop the Evaluation and Learning Manager within the Learning function, ensuring their work supports cross-organisational learning, synthesis, knowledge mobilisation and practical use of evidence. 
• Provide thought leadership in urban health learning, evidence use and knowledge mobilisation, including blogs, briefings and speaking at events.
• Provide expert support to other parts of the Foundation where appropriate.   
• Deputise for the Director of Data, Evaluation and Learning where required.   
• Undertake other responsibilities appropriate to the role.   

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Person Specification

Skills, abilities, and attributes: 

• Strong facilitation and sense-making skills, with the ability to help teams interpret evidence and agree practical implications.
• Confidence working with ambiguity, complexity and incomplete evidence.
• Ability to influence senior colleagues and support constructive challenge in decision-making. 
• Ability to translate strategic priorities into practical steps. 
• Structured approach to task implementation and managing priorities. 
• Excellent written and verbal communication skills. 
• Collaborative team-player. 

Knowledge, experience, and qualifications: 

Essential 

• Significant experience leading organisational learning, evidence synthesis, knowledge mobilisation or evidence-use functions in a social sector, public health, research, policy or charity context.
• Experience turning complex evidence from multiple sources into clear, useful insight for strategy, funding, delivery or influence.
• Experience designing and embedding learning processes that help teams reflect, adapt and make better decisions.
• Strong understanding of evaluation, research and evidence methods, with enough technical confidence to assess quality, limitations and implications.
• Experience developing learning products, insight outputs, evidence briefings or knowledge resources for different audiences.
• Ability to assess and adapt evidence approaches to different contexts, intervention types and organisational needs. 
• Experience influencing senior stakeholders through evidence, facilitation and clear strategic sense-making.
• Experience managing complex cross-organisational work, including prioritising across multiple demands.
• Experience of line management, supporting performance, development, and delivery.   

Desirable 

• Knowledge of urban health, health inequalities, or the social determinants of health.   
• Understanding of systems change and/or place-based approaches to health 
• Extensive experience leading social research and evaluation in a social sector context.   
• Experience of commissioning and managing external research, evaluation, or evidence and insight delivery partners.   
• Expertise in developing inclusive evaluation designs in a test and learn and innovative context. 
• Experience of influencing policy and practice through evidence, and evaluation of influencing work.   
• Evidence of thought leadership in learning, evidence use, knowledge mobilisation, research or evaluation, such as publications, presentations or sector engagement. 
• Experience of successful partnership working with a range of external organisations, whether in an advisory capacity, in a funding relationship, and/or with joint delivery responsibilities. 
• Experience of working in a community, charity or social enterprise context with an understanding of the barriers that are commonly experienced in implementing learning practices and how to overcome them 

Benefits: 

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Location: London, UK (hybrid working – from Albert House, Old Street)

Team: Resource Mobilisation

Contract: Permanent 

Salary range:  £37,590 - £39,402 per annum

Closing date: 10 July 2026 (midnight UK time)

ABOUT THE ROLE

Start Network has an exciting opportunity for a Partnerships Engagement Officer to join our growing Resource Mobilisation team. The role supports donor engagement and income growth, working with trusts, foundations and corporate funders to build strong, long term relationships through high quality stewardship, communications and engagement.

You will support the management of existing and new donor relationships, contribute to proposals and reporting, research and cultivate new funding opportunities, and work closely with colleagues across the organisation to deliver clear and compelling donor communications. The role also leads on the coordination of Start Network’s annual donor visit, taking the full range of our donors to a priority Start Network country of operation to see our work in action.

WHAT IS START NETWORK?

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation.

Our current membership is made up of nearly 100 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.

OUR VALUES

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming.

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together.

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard.

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming.

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress.

OUR OFFER TO YOU

• Being a part of a network involved in bringing change to the humanitarian sector.
• Hybrid working with options to work from home and remotely to support your work/life balance
• Employee Assistance Programme through Smart Health (depends on the country based)
• Family friendly policies, e.g., flexible working, maternity policy, parental leave and more!
• 25 days’ holiday (if UK based) plus 2 company days over the End of Year period for all staff (depends on the country based)

INFORMATION FOR CANDIDATES

Our roles are open to discussion about flexible working. For part-time working and job-shares, please get in touch with us before putting in an application.

Start Network is committed to protecting people, particularly children, at-risk adults and affected populations from any harm. We are also committed to safeguarding staff from any forms of bullying, harassment, sexual harassment, discrimination, and abuse of power as outlined in the Dignity at Work policy. Start Network embraces diversity, promotes equality of opportunity and eliminates unlawful discrimination. We are an equal opportunities employer and treat every application on merit alone. We particularly encourage applications from disabled, BAME, LGBTQ+ and non-binary candidates. We offer a guaranteed interview scheme for disabled applicants who meet our essential selection criteria set out in the Person Profile.

APPLICATION

Please contact the People and Culture Team if you have any questions or need support with your application. Please email us.

We use Be Applied, our online recruitment platform which uses anonymised applications and predictive, skill-based assessments which are blind- reviewed to reduce bias.

Closing date: 1st February 2026

Date for 1st Interview: 15th /16th July  (Subject to change)

Date for 2nd Interview: 20th July (Subject to change)

We reserve the right to close this vacancy early if we receive a high number of applications and we may review candidates on an ongoing basis, so please apply early where possible to avoid disappointment.

Any offer of employment will be conditional subject to relevant checks. Please refer to our privacy candidate privacy notice regarding treatment of your data. Start Network also participates in the Inter Agency Misconduct Disclosure Scheme. The core of the scheme is that participating organisations share information about safeguarding-related misconduct (i.e., sexual exploitation, sexual abuse, or sexual harassment) that a candidate has been found to have committed during employment, or incidents under investigation when the candidate left employment. For more information regarding this scheme, please visit their website.

Overview of role

The UK Casework Lead is responsible both for a personal caseload and for the supervision, output, quality and revenue performance of RLS's UK legal team of three frontline caseworkers. We are looking for a qualified solicitor who is also IAAS accredited at Supervising Senior Caseworker level, qualifying ideally to supervise both the Immigration and Asylum and the Public Law contracts. The post holder will also hold the role of authorised litigator.

The postholder will be expected to generate legal aid income at a level that covers their own gross salary cost, and to lead the team's growth in legal aid billings against an agreed annual target. 

We are looking for someone with a positive, can-do approach and a strategic, ambitious, big-picture view of the team and the work. We want someone who will set direction for the UK team, grow the LAA contract in line with RLS’ strategic objectives, and support caseworkers and operational colleagues to become confident, self-supporting practitioners on a day-to-day basis, working in a trusting collegiate environment. 

Why work for RLS 

You will have autonomy to shape the UK casework team’s direction and grow the LAA contract.

We also offer: 

• Generous annual leave (28 days) plus bank holidays and a Christmas shutdown period, so you can properly switch off
• The chance to work in a small, dynamic team with an international footprint -  operating across the UK, northern France and Greece.
• Flexible working 
• Fantastic offices in London Fields, with free Climpson’s coffee

Key responsibilities 

Legal aid income generation 

• Lead the growth of RLS's legal aid income and maintain a personal legal aid caseload sized to generate billings covering the postholder's own gross salary costs. 

• Design and oversee caseload allocation across the team so that caseworkers develop skills and expertise, progressing swiftly in their professional development, legal aid revenue grows in line with the strategic target of 10–15% year-on-year, while preserving quality of advice and client care. 

Personal casework 

• Carry a legal aid caseload in immigration and asylum / public law, including controlled and licensed work as appropriate. 

• Provide high-quality legal advice and representation to clients throughout the application procedure, on appeal and in related judicial review claims where applicable. 

• Maintain client files and records to LAA, SQM, and SRA standards, and in line with GDPR and RLS's internal procedures. 

Supervision and team leadership 

• Supervise three frontline caseworkers (currently covering refugee family reunion and asylum) - including regulatory compliance, file reviews, technical supervision, casework allocation, performance managementand professional development. 

• Set and keep under quarterly review, ambitious-but-achievable case targets across the team in consultation with caseworkers, and monitor progress against them. 

• Help to supervise pro bono volunteer lawyers and trainees through three established pro bono partnerships

• Deliver internal and external training

• Foster a supportive, learning-oriented team culture 

Legal aid contract and regulatory compliance 

• Act as the LAA Supervisor for both RLS Immigration & Asylum and Public Law legal aid contracts 

• Manage the LAA contract end-to-end: compliance with the contract specification, oversight of controlled and licensed billing, exceptional case funding applications and billing of ECF files, and audit (LAA, SQM)readiness. 

• Act as the LAA authorised Litigator, the RLS's Quality Representative for the Specialist Quality Mark (SQM); manage Peer Review readiness and oversee actions arising from LAA and SQM audits, reviews or visits. 

• Ensure full compliance with IAA, SRA (where applicable) and SQM standards and record keeping across the UK casework team. 

• Maintain accurate financial records and information as required. 

• Provide half yearly reports to the RLS ED and Trustee Board on RLS audit readiness, and confirmation of progress to monthly and annual record keeping being up to date.

Monitoring, evaluation and reporting 

• Lead monitoring and evaluation of the legal team's outputs: case numbers, client outcomes, billing performance and quality indicators. 

• Report against targets internally (to the ED) and to funders where required. 

• Use case management system data and other evidence to inform team development, fundraising proposals and external impact reporting. 

General duties 

• Keep abreast of developments in immigration and asylum law and practice 

• Deliver training internally for caseworkers, trainees and pro bono volunteers 

• Adhere to all RLS policies and procedures, including safeguarding. 

• Undertake other duties within the scope of the post as agreed with the Executive Director. 

Person specification 

Essential criteria 

Candidates must meet all the following: 

• Qualification and accreditation: Solicitor qualified in England & Wales and IAAS accredited at Supervising Senior Caseworker level, qualified ideally to supervise both the Immigration and Asylum and the Public Law contracts. If only currently qualified to supervise the Immigration and Asylum contract, willing to work towards eligibility to supervise the Public Law contract as swiftly as possible.

• Casework experience: At least five years' (or equivalent) experience of running a caseload of complex asylum, immigration and human rights cases in a legal aid environment (including appeals and judicial review). 

• Billing track record: Demonstrable experience of meeting personal and/or team legal aid billing targets, and a clear understanding of how cost-billable work is generated and managed in practice. 

• Supervision experience: Experience of supervising caseworkers working in an LAA environment, including SQM and Immigration Specification compliance, file review, technical supervision and performance management. 

• LAA contract knowledge: Comprehensive understanding of LAA contract and specification provisions in the immigration and asylum, and public law categories, including controlled and licensed work, exceptional case funding,

• Tribunal experience: Experience of litigation in the Immigration Tribunals and the Administrative Court.

• Working style: Strong organisational skills; able to prioritise and meet deadlines; comfortable working autonomously in a small team and balancing personal casework with supervisory responsibility (anticipatedratio 75:25) 

• Communication: Excellent written and verbal communication skills in English; able to deal effectively with clients, colleagues, commercial pro bono partners and external stakeholders. 

• Values: A strong commitment to the protection of the rights of people who migrate, and to access to justice through high-quality, client-centred legal services. 

• Right to work: Right to reside and work in the UK. Successful candidate will be required to obtain an enhanced DBS certificate (RLS covers the cost). 

Desirable criteria

• Lived experience of migration systems. 

• Experience of working in a small charity or non-profit legal services setting. 

• Experience of working on pro bono partnerships with commercial law firms. 

• Experience of training and supervising trainees, volunteers or paralegals. 

• Knowledge of languages other than English relevant to RLS's client base (e.g. Arabic, Farsi/Dari, Tigrinya, Pashto). 

Terms and conditions 

• Salary: c. £50,000 per year, depending on experience. Pay scales are reviewed annually. 

• Hours: 37.5 hours per week (1.0 FTE). Flexible working arrangements considered. 

• Annual leave: 28 days per year plus bank holidays and Christmas shutdown period.

• Pension: Employer pension contribution of 3% (postholder contribution as per auto-enrolment). 

• Location: Hybrid working from London. Minimum two days per week in-person, including for confidential client meetings and team gatherings. 

• Probation: Six months. 

• DBS: Successful candidate will be required to obtain an enhanced DBS certificate. RLS covers the cost. 

We will be conducting interviews w/c 20 July 2026. 

We are proud to be a member of the Experts by Experience Employment Network. The initiative supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.