Service management jobs

• Fundraising Events Manager
• Hybrid (Nottingham office at least 1 day per month)
• Full time | Permanent
• Salary: £38,000

Make a real difference to life after brain injury. Join us as Headway’s Fundraising Events Manager and lead a dynamic, impactful events programme that raises vital funds and increases national visibility.

Headway UK– the brain injury association, supports thousands of people every year. Our events are a crucial part of how we raise awareness, generate income, and build a passionate community of supporters. We’re looking for an experienced, creative and highly organised Fundraising Events Manager to take our programme to the next level.

About the role

As the Fundraising Events Manager, you will lead, shape and deliver an exciting portfolio of fundraising events, including virtual challenges, our Annual Golf Day, and Headway’s prestigious Annual Awards. You will also steward supporters through major third party events, such as the London Marathon, Great North Run and the London Landmarks Half Marathon, providing the best supporter experience.

The role will lead and develop the Fundraising Coordinator, providing effective line management to ensure high performance and professional growth.

Working closely with the wider Fundraising Team and the Communications Team, you will ensure every event is safe, engaging and memorable, and that every supporter receives an exceptional journey with Headway.

With an established events calendar and opportunities for innovation, this role offers the chance to make a tangible impact while helping to grow an events income stream currently worth approximately £360,000.

What you will do

• Develop a forward‑thinking events strategy that increases participation and income.
• Oversee and deliver Headway’s events programme, alongside the Fundraising Co-ordinator.
• Lead and line manage the Fundraising Co-ordinator providing guidance and support to achieve team objectives.
• Deliver and champion outstanding supporter stewardship.
• Innovate and test new fundraising opportunities to expand the event portfolio.
• Manage budgets, health and safety, logistics and evaluation.
• Build strong relationships with participants, volunteers, suppliers and corporate partners.
• Work closely with the Communications Team to deliver effective, engaging marketing.

About you

We would love to hear from you if you have:

• Proven experience in planning and delivering a diverse range of events
• Strong organisational skills and the ability to manage multiple projects
• Excellent communication and relationship building skills
• Understanding of fundraising principles and supporter engagement
• Experience of budgets, evaluation and health and safety
• Creativity, problem‑solving skills and a passion for delivering high‑quality experiences
• Ability to lead, support and develop others
• A commitment to safeguarding, equality, and Headway’s values

You will be joining a supportive, passionate and collaborative charity committed to improving life after brain injury.

BENEFITS

As a valued member of the Headway team, you will have access to the following range of benefits:

Financial Security

• Competitive salaries
• Pension: You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions
• Occupational Sick Pay Scheme, increasing with length of service
• Death in Service Benefit, providing peace of mind for your loved ones

Flexible Working

• Flexible working arrangements promoting wellbeing and work-life balance

Wellbeing

• 24/7 Employee Assistance Programme including access to counselling services
• Eye test vouchers
• Mental Health First Aiders

Holidays and Leave

• 25 days annual leave, increasing incrementally to 30 days with service (pro rata for part-time roles), plus Bank Holidays

Additional Benefits

• Access to shopping and lifestyle benefits and discounts through IMHR Plus Privilege membership

Join us and lead inspiring events that change lives. If you have any further questions about this role please contact Rachel Hodson Director of Fundraising. 

Closing date: 5pm, 2 April 2026

Interviews: 15-17 April 2026

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support  -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support is seeking a confident, organised, Operations Manager to lead our Witness Service Referral and Information Centre (RIC), the first point of contact for witnesses and professionals within the criminal justice system (CJS). You will play a pivotal role in ensuring that victims and witnesses receive high-quality, timely service.

We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead in change management and oversee the work of Team Leaders, responsible for contacting and providing information to clients and working closely with the Witness Care Unit (WCU) ensure our Witness Service meets initial contractual and quality standards.

This role is full-time working 37.5 hours per week and is home-based with occasional travel.

Are you an inspiring people leader with a passion for delivering excellence for victims and witnesses? Do you thrive in fast-paced environments, enjoy developing others, and want to make a meaningful difference to those impacted by crime? then we would love to hear from you.

Financial Controller sought for thriving youth charity

28 hrs per week, flexible

Salary £33k-£36k (£47k-£51k FTE) dependant on experience  

London W10

Job Description

This is a responsible position managing the accounts and payroll of a medium-sized West London youth charity. The role is central to maintaining the charity’s financial wellbeing and thereby enhancing opportunities for young people.

It is a part-time role, with plenty of flexibility. Working from home and coming into our office at least once a week, you can spread the weekly hours across 3, 4 or 5 days – whatever works for you. You’ll be working closely with the Treasurer, Chief Executive, Fundraiser and Programme Director as well as our HR Manager and Operations Manager, with whom you will share some admin support.

About us

As a leading London youth club, our work is challenging but very rewarding.

For over 40 years The Avenues Youth Project has provided a safe space for young people aged 8 to 18 to play, socialise, acquire and develop skills and receive advice and motivation.

In an area of north Westminster with plenty of social challenges, The Avenues is seen as a beacon organisation, hugely valued by our community and widely respected in the youth sector.

Our standards are high; we are recognised by Westminster City Council as one of three key youth hubs in the borough and, in 2024, were re-awarded London Youth’s prestigious three-year Gold Level Quality Mark, one of only nine youth organisations to hold this badge of excellence.

Our team is professional, hard-working and great fun to work with.

Each one of us is passionate about giving every child and young person the opportunity and support to make the most of their future, regardless of their background, and we apply the same principle to those who work at Avenues.

Role Requirements

· Manage day-to-day financial operations including accounts payable, accounts receivable/grants claims, bank reconciliations, general accounting functions.

· Perform monthly journals and reconciliation of balance sheet/control accounts, including accruals, prepayments, deferred income and fixed assets.

· Claim monthly the Gift Aid that has not already been collected through donation platforms.

· Produce timely and accurate monthly reports for budget holders to help them effectively manage their budgets, ensuring that spend is being properly tracked and allocated against programmes and grants/donations.

· Hold regular meetings with budget holders following the production of the monthly reports.

· Work with the CEO, Treasurer, Fundraiser and programme/operational budget holders where necessary to:

o Provide the Finance Committee with a monthly dashboard

o Co-ordinate the annual budget process, and produce quarterly financial forecasts.

o Manage cashflow projection

· Support the Monitoring and Evaluation manager with donor reports

· Liaise with the auditors throughout the audit process, providing supporting schedules and  grant documentation in support of the TB figures provided.

· Prepare the statutory annual accounts for review by the auditors.

· Manage payroll (30+staff), pensions and the allocation of project personnel costs. This includes liaison with the HR and programme managers to ensure the Employment Hero payroll system is processing HR information and timesheets correctly.

· Process improvement – work with key stakeholders to ensure that finance processes are fit for purpose and implementing change where improvements can/should be made.

· Ensure the Avenues has appropriate internal controls in place and is meeting all tax and audit obligations.

· Preparation and maintenance of a finance manual.

· Deal with general finance queries, both externally and from members of the team

· Co-supervise the finance and operations administrator

Person Requirements

· Accountancy qualification eg- ACA/CIMA/ACCA/AAT Professional Level or QBE

· Demonstrable experience of working in a similar role.

· Previous experience in the charity sector would be highly desirable although not essential.

· Good knowledge of QuickBooks system and proficient in the use of Microsoft Excel.

· Experience of process improvement and system implementation an advantage.

· Strong communication skills well versed in speaking finance with non-finance colleagues.

· Ability to adhere to deadlines

· Confident in holding self and others to account

· Ability to work to high standards, without needing detailed supervision

Avenues is an Equal Opportunities employer welcoming people from all backgrounds.

Avenues puts the safety of our members first. Candidates are subject to an enhanced disclosure and barring service (DBS) check. 

Do you have passion and creativity for social media and communications as tools to bring people together?

Do you believe in the power of communication in building inclusive communities? 

If you answered yes to all of the above, this could be the role for you!
 

We’re looking for a Marketing & Communications Administrator (Freelance) to strengthen T&T’s existing links in Rotherhithe, Bermondsey and Canada Water: taking ownership of social media and promotion, enhancing our reach into minoritised communities, building our communications platforms and driving engagement, celebrating existing projects and activities, highlighting news and supporting new projects to thrive. 

What we do 

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16.Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 139 years of supporting people of all ages, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and other accessible activities for all members of the community.

T&T carries out a wide range of activities and events, but we need support and growing our voice. You’ll play a key role in ensuring that local people know about what we do, connect with our services and activities, and join us in celebrating our successes. 

The role 

In this role, you’ll be responsible for: 

• Maintaining social media accounts, website, regular newsletters and promotional materials in close collaboration with programme teams 

• Collaborating with management team to create effective, engaging reports to a range of funders and other stakeholders 

• Leading on community fundraising initiatives with management team support 

• Maintaining a unified tone and thematic approach across all media and marketing platforms 

About you 

You have a track record of developing and delivering excellent marketing / communication programmes in the third sector. You’re a seasoned content creator with experience of a range of online platforms and tools. You have an outward-looking approach and are passionate about building community buy-in. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You might have experience of crowdsourcing or other types of income generation. You are passionate about the power of community to connect and support people. 

About us 

We are an energetic, experienced, and passionate team of 15 mostly part-time workers with a strong sense of shared purpose and a lively sense of community. You’ll have the chance to make a big contribution to a strong and innovative organisation which has solidified its reach and impact in recent years. 

This role is 2-2.5 days per week, with flexibility for occasional evening and weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences. 

If you would like an informal chat about the job, please email recruitment @ timeandtalents .org .uk with your phone number and a suitable time for us to call. 

The closing date is 9am on Thursday, 26th March, 2026 

TO APPLY: All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification. 

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above.We won’t assess applications without one. 

INTERVIEWS: We will be actively inviting applicants to interview

This pivotal role will shape how our 120 colleagues grow, develop and thrive — helping us build a motivated, skilled and kingdom-focused team. As our Learning & Engagement Manager, you'll design and deliver impactful learning programmes, create clear development pathways, champion employee voice, and cultivate a culture of continuous learning across the organisation.  This is a great opportunity to work in a supportive team, bringing your skills and experience to deliver our mission to help Christians be the best stewards of the resources God gives them. 

Learning and development

• Responsible for creating and implementing a programme to identify training and development needs across Stewardship, using assessment and analysis tools.
• Systematically supporting individuals to develop their personal learning plans and help identify learning opportunities to support this.
• Embed competencies and behaviours into job roles to improve recruitment and performance processes.
• Mapping all learning across the organisation to create clear learning pathways and opportunities for progression
• Identify and investigate learning methods, and create recommendations to facilitate training, learning and development for individuals and teams. 
• Work proactively with team leaders to prioritise learning & development, designing and creating training programmes which are team or group specific. 
• Design and implement innovative ways of encouraging informal learning across Stewardship and creating a framework to ensure this becomes a core part of organisational culture.
• Develop and organise ongoing training for line managers to support them to lead effectively and in line with servant leadership behaviours.
• Create high quality and accessible guidance to ensure all colleagues are accessing a full range of benefits and opportunities to learn, grow and develop while at Stewardship.
• Facilitate and deliver training to staff, with support from other PC&P members or LT.  For example, on equality & diversity, or coaching skills etc.
• Monitoring and reporting on learning expenditure, working closely with team leaders to ensure learning targets are being met.

Employee engagement

• Lead on developing our employee listening opportunities:
• Planning, implementation, analysis, presentation and follow up of our regular staff pulse surveys, working with team leaders to implement findings.
• Create a programme of listening at key moments of the employee lifecycle, e.g. returning to work after maternity leave, exit interviews, through probation etc.
• Facilitate and work with other staff to deliver topic-led consultations, gathering insights on specific areas.
• Oversee the exploration and development of an employee forum to strengthen employee voice.  Working to develop terms of reference, organise meetings, and facilitate speakers and feedback.
• Evaluate the impact of activities using a range of evidence and metrics to identify insights, trends and patterns.
• Working with the Head of PC&P to identify, implement and roll out any appropriate software to underpin employment engagement and learning. 

You will have:

• At least three years experience in a learning and development role, preferably at a management level.
• Experience of leading and implementing learning initiatives within organisations and have a passion to support colleagues to embed learning and grow in their role. 
• Good knowledge of learning theories, and experience of applying these within the organisational context.
• Experience of delivering learning initiatives to individuals and groups at all levels of an organisation.
• Experience of establishing a range of employee voice channels, and ability to evaluate findings.
• Excellent communication skills, both verbal and written, able to influence and engage a range of stakeholders.
• Commitment to your own personal development and learning.

Occupational Requirement (OR):  As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

• Active membership of local church congregation.
• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Wednesday 25th March 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job title: Business Services

Reports to: Officer Head of Finance and Business Services

Salary: Starting salary of £29,500 per annum

Location: Office based at our headquarters in Llantrisant, South Wales

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Business Services Officer provides high quality administrative and operational support across governance, IT, facilities, data protection, recruitment and general administration.

Working closely with the Head of Finance & Business Services, this role ensures the charity has strong internal systems, efficient processes, and compliant practices that enable staff to deliver services effectively and compassionately.

This role will support the whole organisation in both the office setting and our remote workers across England and Wales.

Key responsibilities:

Business Services and Operations

• Support the Head of Finance & Business Services in the effective running of business functions including HR, IT, governance, and office management.
• Maintain essential organisational policies, procedures, and documentation, ensuring regular review cycles.
• Manage contracts with suppliers, service providers, and facilities contractors.

Staff support

• Assist department heads with recruitment processes including job adverts, application management, interview coordination, and onboarding.
• Maintain accurate and confidential HR files, absence records, training logs, and performance documentation on Bright HR.
• Support wellbeing initiatives and contribute to developing a positive, compassionate staff culture.
• Coordinate staff training, mandatory learning, and policy briefings.

Governance and Compliance

• Maintain statutory registers and ensure timely filing of required documents.
• Support risk management processes, including maintaining organisational risk registers.
• Assist with GDPR compliance, data audits, and data protection processes.
• Prepare policies for Board approval with the assistance of Peninsula.

Leadership and People Management

• Act as first point of contact for basic IT and systems issues, escalating when necessary.
• Support the effective use of Microsoft 365, CRM/databases, and operational software including educating others on effective usage.
• Project manage the development of NOVA – our CRM system.
• Liaise with IT providers to ensure smooth delivery of technical support, security, and digital improvements.
• Issue IT equipment required for work to all new employees and maintain asset register.
• Ensuring Cyber Security essentials is complete working with IT consultant ITCS.

Facilities and Office Management

• Oversee day-to-day management of office space, equipment, and environment. Monitoring potential growth of office spaces into England.
• Manage health & safety processes including risk assessments, incident logs, and mandatory checks.
• Monitor office supplies, equipment maintenance, and procurement.

Administration and Organisational Support

• Provide administrative support to the Senior Leadership Team where required.
• Maintain central records, filing systems, and registers to a high standard both electronically and paper based.

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check.

Additional benefits for our employees:

• An ‘Employee Assistance Programme,’ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.

We’re Bank Workers Charity – the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.

Each year, we help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, we offer practical, personalised support to those who need it most.

Demand for our services continues to be high – and the financial pressures on our organisation have grown. That’s why we’ve launched a new strategy focused on deepening our impact, building long-term resilience, and reaching those most in need. 

Director of Client Services
Bank Workers Charity
Hybrid with typically three days a week in the London Office (City)
£75,000 to £80,000 depending on experience

It’s an exciting time to join Bank Workers Charity as we evolve the way we work, grow new income streams and strengthen our influence across the banking sector.  We’ve embarked on a new three-year strategy which will see us develop an impact framework, proactively review areas of service provision and ensure insight is at the heart of our decision making.

As Director of Client Services you will oversee the Service and Grants and Wellbeing teams of 23 people and an annual budget of c£3.5M. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs. You’ll also play a key role in ensuring organisational effectiveness alongside other members of the senior team.

We’re looking for a visionary leader who will inspire their team and bring:

• A proven track record of leading high-quality client facing services such as wellbeing, information, advice and grants, at a senior level
• Demonstrable experience of change management, including implementing successful change
• Strong experience in client advocacy and engagement
• A collaborative, supportive and visionary leadership style
• Proven ability to influence and collaborate with internal and external stakeholders

Bank Workers Charity believes that diversity enriches our workplace and enhances our ability to innovate and excel. We encourage applications from candidates of all backgrounds, identities, and experiences to join us.

For further information, to access the appointment brief and to apply to this role, please visit the Prospectus website. 

If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet and Erica Ritchie via email with a copy of your CV.

Recruitment Timetable
Deadline for applications:  Monday 6th April 2026
Interviews with Prospectus: 13-21st April 2026
Engagement meeting with BWC: 24th April 2026
Panel interviews with BWC: w/c 27th April 2026

Job Description

Post: Assistant to Head of Services

Based: Work from home with monthly attendance in office for meetings. Candidate must reside within one  hour commute to Birmingham (office)

Responsible to: Head of Services

Salary: £24,784.00 FTE (£9,913.00 actual)

Hours: 0.4 FTE (2 days per week) Monday and one other day to be agreed 

Annual Leave: 14 days per annum

About Little Hearts Matter

Little Hearts Matter (LHM) is a national charity with over 7000 members. We are the only charity in the UK that offers support and information to, and represents the needs of, children and families following a diagnosis of single ventricle heart disease (half a working heart). These congenital cardiac conditions can never be cured, even following repeated surgery, so the children must learn to live within the restrictions that their disability and fears for their future create.

Little Hearts Matter is there from the time parents learn of their child’s condition, through risk-filled treatment into a challenged-filled life at home. LHM is there to support the children as they grow to adults, and their families, through their hopes and aspirations. We believe all of our members deserve the chance to be able to fulfil their individual potential. Our aims are to:

Alleviate isolation by offering support, friendship and understanding from the time a diagnosis is made, through treatment decisions, hospital care and into life at home, eventually introducing parents and patients to other families who have similar experiences and shared concerns helping them to build a network of support.

Reduce fear by offering patients, parents, siblings, and the extended family a greater opportunity to understand the diagnosis and treatment paths available.

Reduce confusion and a lack of understanding by producing and supplying for free, user focused information that supports and aids understanding from the time of diagnosis, through treatments and into life at home.

Raise a greater awareness within Medical, Educational, Social and Governmental circles of the needs of children, and their families, as they travel through every stage of their lives.

Purpose of the role: 

The Assistant to the Head of Service will support the effective delivery of Little Hearts Matter’s family services, with a particular focus on enabling smooth communication, assisting in the organisation of service activities and events and supporting service volunteers.

Key Responsibilities

Core Responsibilities (Primary focus of the role):

Service Coordination

• Assist with planning and delivering family support events.

• Help develop service materials for families and volunteers.

• Monitor service enquiries and triage routine queries.

• Liaise across internal teams.

Data & Reporting

• Update service databases and volunteer records.

• Produce volunteer activity updates and service statistics.

• Support monitoring and evaluation.

Communication

• Draft communications to families, volunteers, and partners.

• Support the development of digital and print resources.

Project Support

• Assist with service development projects.

• Support document preparation and research tasks.

• Help create new guidance materials and volunteer tools.

Volunteer Support

• Support the recruitment, onboarding, and coordination of volunteers.

• Assist with scheduling volunteers for events and activities.

• Maintain accurate volunteer records.

• Prepare volunteer communications and resources.

• Contribute to volunteer wellbeing initiatives.

• Support volunteers to feel prepared and confident.

General Responsibilities

• Maintain confidentiality and comply with data protection.

• Uphold the ethos and values of Little Hearts Matter.

• Undertake relevant training.

• Carry out reasonable duties supporting the service.

Contribute as appropriate to the wider Little Hearts Matter team with support to administration, fundraising and social media.

Person Specification

Experience

Experience handling enquiries and offering sensitive support                 Essential

Basic safeguarding knowledge                                                                Essential

Knowledge & Skills

Good organisational skills and ability to priortise                                 Essential

Competent with Microsoft Office 365                                                      Essential

Ability to maintain accurate, confidential records                                    Essential

Strong interpersonal and empathetic communication                             Essential

Excellent written and verbal communication                                           Essential

Ability to build relationships with volunteers and families                       Essential

Experience in a health-related charity                                                    Desirable

Experience in supporting events or training sessions                          Desirable

Knowledge of congenital heart conditions                                             Desirable

Experience with databases or volunteer-management systems           Desirable

Experience working with volunteers, families, or in a charity environment    Desirable

Understanding of the value of volunteers in service delivery                 Desirable

Personal Qualities

Compassionate, patient, and emotionally resilient                                Essential

Proactive and able to use initiative                                                 Essential

Flexible and adaptable                                                                      Essential

Committed to Little Hearts Matter’s mission                                    Essential

Other Requirements

Willing to work occasional evenings/weekends (with notice).           Essential

Willing to travel if required.                                                                Essential

This role is subject to enhanced DBS check.

Closing date for applications : 19 March 2026

Interviews: 31 March 2026

About the role

This senior leadership role provides strategic and operational oversight of WGN’s Clinical Services, ensuring the delivery of innovative, safe, high-quality, survivor-centred, trauma-informed and culturally responsive therapeutic support for survivors of Violence Against Women and Girls (VAWG).

As Head of Clinical Services, you will lead a multidisciplinary team delivering individual therapy, group work, body-based therapies and web-based counselling within WGN’s intersectional Black feminist framework and Holistic Empowerment Recovery (HER) Model. You will shape the strategic direction of clinical services, strengthen partnerships, embed strong clinical governance and safeguarding practice, and foster a culture of collective care, reflective practice and anti-oppressive leadership.

This role combines strategic leadership, service development, clinical oversight and people management to ensure WGN’s therapeutic services remain sector-leading, accessible and survivor-led.

About you

As Head of Clinical Services, you will:

• Provide strategic and clinical leadership across all therapeutic services, ensuring high-quality, trauma-informed, strengths-based and non-pathologising support within an intersectional feminist framework.

• Lead and develop multidisciplinary teams, line managing senior clinical staff and embedding reflective practice, wellbeing and anti-oppressive leadership.

• Hold responsibility for safeguarding and risk management as Designated Safeguarding Lead, ensuring robust case oversight and partnership working to keep survivors safe.

• Drive service development and innovation, using data, survivor feedback and best practice to shape responsive therapeutic pathways and specialist trauma interventions.

• Ensure equitable and inclusive access, strengthening referral pathways, managing demand with service managers and reducing barriers for marginalised survivors.

• Oversee monitoring, evaluation and quality assurance, ensuring compliance with professional standards and funder requirements and using learning to improve services.

• Build partnerships and sector influence, representing WGN externally and contributing to training, knowledge-sharing and policy discussions.

• Embed survivor voice and co-production across service design, delivery and development.

Closing date and Interviews

This vacancy is open to applications on a rolling basis with interviews taking place on a rolling basis.

We encourage early applications, as the role may close before the advertised date if a suitable candidate is appointed.

About us

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.

WGN is an equal opportunities employer. 

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.

Job title: Head of Finance & Business Services

Reports to: Director of Operations

Salary:  In the region of £39,000. Flexible based on experience and qualifications

Location: Hybrid

Hours: Full time – 37.5 hours over 5 days

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage.

In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Headof Finance & Business Services will be a key member of the senior leadership team, responsible for ensuring the charity is financially sustainable, legally compliant and operationally efficient.

This role provides strategic oversight of finance, governance, HR, IT, facilities, risk management, and business administration, enabling the charity to deliver its mission effectively and responsibly.

Line management responsibilities, including Business Services Officer and Finance and Administration Officer.

Key responsibilities:

Strategic Leadership

• Act as a senior advisor to the CEO and Board of Trustees on financial strategy, organisational performance, risk, and governance.
• Lead on the development and implementation of long-term financial plans, budgets, and business services strategies.
• Contribute to organisational planning, change management, and culture-building across the charity.

Financial Management

• Oversee all aspects of financial management, including grants and foundations, forecasting, management accounts, statutory accounts, and cashflow.
• Ensure accurate financial reporting in compliance within the Charity SORP, and relevant regulatory frameworks.
• Lead on financial risk management, reserve’s policy, investment planning, and financial controls.
• Oversee payroll, pension administration, procurement, and contract management.
• Support fundraising colleagues with financial modelling, grant budgets, and reporting to funders.

Business Services Oversight

• Lead and develop the business services function, which include IT, facilities, data protection and health & safety.
• Oversee HR policies, employee relations, recruitment processes, and wellbeing initiatives with the support of our HR consultants.
• Ensure reliable IT systems, digital security, and effective use of Microsoft 365 and organisational software with the support of our IT consultants ITCS.
• Manage the Business Services Officer who oversees office facilities, leases, equipment, and supplier relationships.
• Hold line management responsibilities for our Business Services Officer and Finance and Administration Officer.

Leadership and People Management

• Provide inspirational leadership to finance and business services staff.
• Support a culture of accountability, continuous improvement, compassion, and teamwork.
• Champion organisational values, equity, diversity, and inclusion in all areas of operations

General:

• To be responsible for organising own work agenda, time management and administration.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Person specification:

Essential

• Fully or part qualified in accountancy or qualified by experience (QBE).
• Proven financial leadership experience within the third sector or a, challenging values-driven organisation.
• Strong understanding of charity finance, including SORP, restricted/unrestricted, designated funds, grant applications and reporting.
• Experience of managing governance, risk, compliance, and business administrative functions.
• Excellent communication, interpersonal, and relationship building skills.
• Ability to work collaboratively whilst providing strong challenge and professional insight.
• Demonstrable commitment to the mission and values of 2wish.
• Assist with compliance of the Equality Act, Employment Rights Act / Bill & General Data Protection Regulations.

Desirable

• Experience supporting or working alongside a Board of Trustees.
• Experience leading digital transformation or implementing new systems.
• Understanding bereavement-support environments

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am – 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it’s auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions – employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Additional benefits for our employees:

• An ‘Employee Assistance Programme, ‘ including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video,.

Closing date: Friday 3rd April 2026

Thank you very much for your interest in the role. Please note, if you do not hear from us within ten working days of the closing date, you have been unsuccessful on this occasion.

 People and Inclusion Manager 

About ATLEU

Our vision is fair and free society in which no one is enslaved or exploited.

Our mission is to secure safety and justice for survivors of trafficking by using and reforming.

ATLEU is seeking a People and Inclusion Manager to help strengthen how we support, develop and manage our team. This is a hands on role where you will shape practical HR processes, support managers and help build a healthy, resilient workplace within a small charity working to secure justice for survivors of trafficking and modern slavery.

Working closely with the Head of Operations and colleagues across the organisation, you will ensure our recruitment, people processes and policies are effective, fair and aligned with our values. Alongside delivering strong operational HR, you will contribute to developing ATLEU’s people, culture and inclusion priorities in a thoughtful and sustainable way.

We actively encouraging those underrepresented in our organisation/sector to apply, including those with lived experience and those from global majority communities.

Please refer to the application pack attached for further info. 

Application Process

• The deadline for applications is 23:30 on Monday 6th April 2026. Applications received after this time will not be considered. 
• Please ensure that the cover letter: explains why you wish to work for ATLEU and in this role; explains how your skills and experience demonstrate that you meet the requirements for this role covers anything else you wish to highlight from the person specification and how it applies to you.
• Make sure you have included a contact telephone number or email address so that we are able to contact you easily and in confidence.
• Let us know of any reasonable adjustments needed during the recruitment process or in the role - we are happy to discuss how we can best support you.
• Candidates shortlisted for interview will be advised by close of business on Monday 13th April 2026. Interviews will be held within the week beginning April 20th, 2026. Candidates may be asked back for a second-round interview.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking a proactive and organised individual to join our team as Administration Manager. As Manager of a small team of administration assistants, you will play a crucial role in coordinating administrative support across our Perth and Aberdeen offices, ensuring the smooth running of the organisation by providing support across several of the charity’s functions including fundraising, finance, marketing and operations.

The ideal candidate will have proven experience in a similar office or administration management role, ideally within the charity sector. They will be proactive in building positive relationships across the charity and will be confident managing projects, budgets and external suppliers. They will have experience of using CRM systems in a fundraising context, be solutions-focused and have a strong commitment to our mission.

This role will be based from our headquarters at Perth Airport, and occasional travel to our Aberdeen base will be required. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience in administrative management or office management roles.

• Knowledge of how CRM systems operate.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements.

• Experience managing administrative systems, processes, and office infrastructure.

• Demonstrated ability to manage budgets, financial processes, and procurement.

• Experience supervising or line managing staff or volunteers.

• Familiarity with CRM databases, HR systems, and basic IT troubleshooting.

• Experience of working with external IT suppliers and managing contracts of this type.

• Excellent organisational and time management skills.

• Strong written and verbal communication.

• Ability to prioritise competing demands and meet deadlines.

• High level of accuracy and attention to detail.

• Confident user of Microsoft 365 (Teams, SharePoint, Outlook, Excel, Word).

• Strong problem-solving skills and initiative.

• Ability to manage sensitive information with discretion.

• Effective decision making and ability to work independently.

• Adaptable.

Desirable

• Experience working in a charity, nonprofit, or values driven organisation.

• Experience of providing administrative support to a team of active and busy fundraisers.

• Knowledge of the requirements to deliver PCI compliance.

• Health & Safety knowledge, including risk assessments or trained Fire/First Aid certification.

• Experience developing or improving administrative systems.

• Experience managing suppliers and contracts.

• Experience of Donorflex.

• Project management experience or relevant certification.

• Advanced Excel or database skills.

• Ability to deliver training to staff or volunteers on processes or systems.

• Hard working and goal orientated.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process
Interviews will take place at our base at Perth Airport in Scone during the week commencing the 30th March 2026. 

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Monday 16th March 2026. 

Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For
You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Leadership of a team delivering frontline support
• Previous experience managing operational budgets
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

Occupational requirement:

• This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.

What We Offer

• Salary of £40,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centred, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Start date: ASAP with consideration given to notice periods
• Deadline for submitting your application: 19 March 2026
• First screening interviews, remotely: 25 March 2026
• Full interviews in person in central London: 30 March 2026
• Start date: ASAP with consideration given to notice period