Team Leader

We're looking for a kind, organised and resilient Team Leader to join our Mental Health Social Care Services in Tower Hamlets.

£33,130.60 per hour annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Please include a personal statement / cover letter.

The working pattern for this role includes; 9 to 5 Monday to Friday, though where safe staffing cannot otherwise be maintained, the Team Leader should provide direct shift cover as reasonably required, including evenings, weekends, bank holidays and other out-of-hours periods, in accordance with contractual and working-time requirements.

This is a Fixed term contract for maternity cover - 9 months

What you'll do:
1. Team Leadership, Supervision and Day-to-Day Management
* Lead and motivate the frontline team, maintaining a positive, accountable and solution-focused culture within the service.
* Deliver effective supervision, casework-management meetings, team meetings, reflective discussions and day-to-day practice guidance, ensuring information, reporting and communication meet high standards.
* Support the personal and professional development of staff through observation, supervision, feedback, coaching and identification of development needs and high performance, contributing to succession planning as required.
* Monitor staff performance, conduct, attendance and practice standards, addressing concerns promptly and escalating formal matters to the Service Manager in line with organisational procedures.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:
* Approachable, respectful and able to build constructive relationships with customers, staff and professionals while maintaining clear boundaries.
* Calm and resilient, with the ability to think clearly and make proportionate decisions when faced with conflict, threat, uncertainty or competing demands.
* Practical, organised and able to prioritise effectively in a busy 24-hour service.
* Observant and professionally curious, with the ability to notice small changes in customers and understand why they may matter.
* Confident in challenging poor practice and inconsistent boundaries while remaining supportive and fair

What you'll bring:
Essential:
* Educated to degree level or equivalent qualification / relevant experience.
* Experience of leading, supervising or coordinating staff within mental health, social care, supported housing, criminal justice or another relevant complex-needs service.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description