Services manager jobs

Join a Values-Led Charity Making a Difference

The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.

We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.

About the Role

Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.

This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.

Key Responsibilities

· Manage housing applications, allocations, viewings, sign-ups, and empty homes.

· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.

· Lead day-to-day estate management activities and property inspections.

· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.

· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.

· Maintain accurate records and support housing, health and safety, and compliance requirements.

· Organise resident events, engagement activities, and community initiatives.

· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.

· Contribute to service improvements and support reporting for senior management and Trustees.

· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.

What We’re Looking For

We are seeking someone who:

· Has experience in housing, property, community, support, or customer-focused services.

· Enjoys working directly with older people and supporting independent living.

· Has excellent communication, organisational, and problem-solving skills.

· Can work independently while contributing positively to a small team.

· Demonstrates empathy, professionalism, and sound judgement.

· Is confident managing competing priorities and maintaining accurate records.

· Understands the importance of safeguarding, health and safety, and resident wellbeing.

Why Join Us?

At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.

Age UK Westminster is seeking a Digital Inclusion Lead Coordinator to work with the Wellbeing Services Manager on the delivery of its Digital Inclusion service, supporting older people and those experiencing social isolation to develop the confidence, skills and access needed to participate fully in the digital world. The service supports vulnerable older adults, including people living with dementia, through one-to-one coaching, group sessions, equipment loans, and community-based support.

The postholder will work closely with team colleagues, coordinating service delivery across Westminster, ensuring high-quality, person-centred support for clients, while overseeing volunteers who contribute to the project. The role will involve working closely with internal teams, external partners, and commissioners to ensure the service achieves its outcomes and demonstrates impact through effective monitoring and reporting.

Main Responsibilities

As a Digital Inclusion Coordinator, your role will be to:

• Manage a caseload of clients, including people living with dementia and complex needs.

• Deliver one-to-one digital coaching and support.

• Facilitate digital inclusion group sessions.

• Provide device setup, troubleshooting and digital skills training.

• Coordinate referrals to internal and external services.

• Recruit, induct, train, support and supervise volunteers contributing to the project.

• Coordinate volunteer assignments and monitor volunteer performance and wellbeing.

• Ensure volunteers comply with safeguarding, confidentiality and organisational policies.

• Maintain accurate client and volunteer records.

• Produce quarterly monitoring and impact reports for Commissioners and internal management use.

• Monitor service outcomes, analyse performance data and identify improvements.

• Attend relevant stakeholder, partner and project meetings.

• Develop positive relationships with commissioners, partners and community organisations.

• Ensure compliance with organisational policies and procedures.

Service Delivery

· Manage and maintain a caseload of clients, including those living with dementia and complex needs, using a holistic and person-centred approach.

· Deliver one-to-one digital coaching sessions in clients' homes, community settings, and remotely where appropriate.

· Support clients to develop practical digital skills, including:

· Email and online communication

· Video calling and social networking

· Online shopping and banking awareness

· Accessing NHS digital services and health applications

· Internet browsing and online safety

· Provide troubleshooting, technical support, and guidance on the use of smartphones, tablets, laptops, and associated technologies.

· Support service users with selecting, setting up, and using devices, Wi-Fi connections, and digital loan equipment.

· Facilitate and support group-based digital inclusion sessions across Westminster.

· Ensure service users are referred to and access appropriate internal and external services where needed.

Volunteer Coordination

· Recruit, induct, train, support and supervise volunteers involved in the Digital Inclusion project.

· Coordinate volunteer assignments and ensure effective matching of volunteers with clients and activities.

· Monitor volunteer performance and wellbeing, providing regular guidance, supervision and development opportunities.

· Ensure volunteers comply with organisational policies, safeguarding requirements, confidentiality standards and service procedures.

· Promote volunteer engagement and recognise volunteer contributions to the success of the project.

Monitoring, Evaluation and Reporting

· Maintain accurate and timely records of all client interactions, volunteer activity, outputs and outcomes on organisational databases.

· Monitor service performance against agreed targets and key performance indicators.

· Produce comprehensive quarterly monitoring and impact reports for commissioners and internal management purposes, highlighting achievements, outcomes, challenges, case studies and recommendations.

· Gather and analyse service-user feedback and outcome data to demonstrate service effectiveness and inform service improvements.

· Attend internal and external meetings relating to service delivery, monitoring and partnership development.

Partnership Working

· Work collaboratively with Age UK Westminster teams, NHS partners, voluntary sector organisations and community groups.

· Promote Digital Inclusion services across Westminster and support outreach and engagement activities.

· Develop and maintain positive relationships with stakeholders, commissioners and referral partners.

· General Responsibilities

· Ensure all administration, reporting and documentation are completed accurately and within required timescales.

· Maintain confidentiality and comply with GDPR, safeguarding, health and safety, equality and organisational policies.

· Support organisational events, community activities and service development initiatives as required.

· Undertake any training necessary for the effective delivery of the role.

· Carry out any other duties reasonably required within the scope and level of the position.

Additional Lead Responsibilities

· Contribute to strategic planning and development of Digital Inclusion activities.

· Identify opportunities to expand service reach, volunteer involvement and community engagement.

Responsibilities of the Charity

Age UK Westminster will support the role as follows:

· Line Management & Support from the Wellbeing Manager; additional support from Head of Services/ CEO

· Induction training and briefing

· Database training

· Regular briefing/update meetings and emails

· Provision of materials where appropriate

· Regular line management supervision and support from your supervisor and team members

· The opportunity to participate in team meetings

· Internal relevant to your role and to other areas of personal and professional development

Benefits

• Basic Health  Plan Scheme – Access to a health  plan that helps towards the cost of everyday healthcare expenses, such as dental treatment, optical care, physiotherapy, and other eligible health services.
• Blue Light Card – Eligibility to apply for a Blue Light Card, providing access to discounts at a wide range of national retailers, restaurants, travel providers, and leisure attractions.
• Ongoing training and professional development opportunities.
• Regular management support and supervision.
• Opportunity to make a meaningful difference in the lives of older people and those experiencing digital exclusion.
• Collaborative and supportive team environment.

Person Specification

A predominance of the following are considered essential to the role:

· An understanding of Digital Exclusion and the impact it has on older people

· Ability to prioritise and manage workload

· Ability to assimilate and understand information by listening, reading and use of the telephone

· Willing to work to guidelines and standards and to take a flexible approach to work

· Ability to listen to others and to explain things clearly without jargon or being patronising

· Awareness of discriminatory practices and equal opportunity issues.

· Ability to work alone or as part of a team

· Strong communication skills (written and verbal)

· To develop and work with other and agencies; and to seek and offer support

· Willingness and interest in learning, to attend training, meetings and other community events

· Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.

· Patient, tolerant and someone who enjoys supporting people to learn new skills.

· An understanding of issues effecting older people

· Able to reflect on own performance

· Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea

· Experience of managing and supporting staff or volunteers

Desirable:

- One year experience working within the charity sector

- Mental Health and Wellbeing awareness

- First Aid Training

- Experience in designing and managing basic training materials

- Ability to speak languages other than English

Main Purpose of the Post

The Chief Executive will have overall responsibility for all aspects of the day to day running of the RLSS and all its services. This will include management of staff and ensuring the services are meeting the needs of those who require them, in addition to managing finances, membership and external relationships. The post holder will be accountable to and work closely with the Board Chair and its Directors to set the strategic direction and further develop the business model which will serve Religious Life Groups for the future.

Key Duties and Responsibilities

Strategy & Leadership and Governance

· Provide visible, ambitious, and focused leadership of the RLSS.

· Be overall responsible for the management of the RLSS working in conjunction with the Chair and Directors to provide leadership.

· Lead and contribute to the Board’s overall development of the strategy and annual plans to ensure achievement of a One Church approach to applying the Church’s safeguarding standards.

· Ensure risks to the overall objectives of the RLSS are identified, mitigated, and reported to the Board.

· Develop a culture of resilience, adaptability, and continuous learning within the organization to navigate challenges and maintain trust among victims/survivors and members.

· Develop and promote services and practice improvements which are designed to mitigate risk and improve understanding within safeguarding.

· Effectively sustain a culture that consistently meets the needs of and engages with victim/survivors and with Religious.

· Foster and develop a climate of shared accountabilities, learning and continuous improvement.

· Ensure the RLSS meets it statutory, legal, and regulatory obligations.

· Ensure appropriate presentation and reporting to the Board (and any sub committees and advisory groups) on the progress of the RLSS and on all matters relevant to the discharge of the Board’s responsibilities.

· Oversee all promotional activities, press releases, digital presence, radio, and newspaper interviews.

Staffing & Management.

· Be accountable for the recruitment, retention, ongoing development, and wellbeing of RLSS staff.

· Enthusiastically and effectively, lead, shape, and influence teams to deliver the vision and goals of RLSS to ensure best practice in the delivery of all its safeguarding services. 

· Create a supportive working environment which promotes transparency and collaboration in safeguarding.

· Ensure that high quality people management is embedded across the service and foster a high performing culture with shared accountabilities and continuous improvement. 

· Ensure the effective management and implementation of robust performance management and appraisal processes.

· Provide direction, support, and set clear objectives to immediate line reports.

· Provide or arrange professional supervision to safeguarding case working staff.

· Produce, review and update plans relating to service areas.

· Establish and maintain effective and secure record keeping systems.

· Ensure the management and implementation of regular quality assurance, audit, performance management and reporting, using effective management information systems, ensuring this meets CSSA’s requirements.

Collaboration/Networks.

· Contribute to strategic level initiatives with key partners, particularly the Catholic Safeguarding Standards Agency (CSSA) and relevant statutory agencies, to ensure joint planning, access to resources and the development of interagency strategies.

· Build strong and dynamic relationships and networks within and outside the Church to deliver better outcomes for Religious in safeguarding.

Policy and Procedure

· Ensure a robust and up to date Policy & Procedure framework approved by the Board is in place including HR, Health and Safety, Data Protection and operational delivery.

· Ensure there is a system in place to review approved policies and procedures to ensure that substantial changes or additions are brought to the Board for decision.

· Undertake operating compliance exercises including annual risk assessments, health and safety checks and reporting on incidents and near misses.

· Ensure

Finance & Resources

· In conjunction with the Board of Directors, develop a long-term funding strategy, including gathering data, completing research, developing models to ensure the service is cost effective.

· Agree and deliver to budget maintaining a reserve level in line with policy and monitor all budgets and provide financial reports to the Board of Directors.

· Be responsible and accountable for all finances and resources within the teams, ensuring value for money, the avoidance of waste, and the efficient and effective use of all resources.

· Ensure the equitable and timely allocation of work, assuring the most appropriate interventions that timescales are being met and appropriate records maintained.

· Be responsible for all contracts, tenancy agreements and leases.

· Have overall responsibility for the security of confidential information, use of computers and database information.

· Well-developed database and Microsoft Office skills.

This a summary of the key activities of the post.  It is not intended to be an exhaustive list and the post-holder may be required to perform other duties which are appropriate to the scale and nature of the job role.

Role Requirements

Essential Criteria you need to be able to demonstrate:

Strategic and system leadership

• Experience of working at Chief Executive level in similar size/larger organisation.

• A strong track record leading organisations, setting direction and delivering outcomes

• Resilience and the ability to work under pressure whilst showing consideration to others.

Culture and capability building

• motivating people, driving, and evaluating performance, and building a positive and inclusive culture

Commercial and professional judgement

• Professional knowledge and experience that evidence a strategic and operational understanding of safeguarding

• Management skills including finance, planning, project management and marketing.

• Strong commercial acumen.

• Experience of negotiating and managing contracts.

• Excellent verbal and written communication skills, and competence in using digital technology for service delivery across the organisation.

• A creative thinker, proven leader with a ‘can do’ attitude which is results orientated.

Stakeholder engagement and influence

• Interpersonal and listening skills; an ability to deal sensitively with those in Religious Life, Victims/Survivors public, the vulnerable and their families/representatives.

• Skills in conflict resolution, negotiation and problem solving.

• Experience of reviewing evidence and taking appropriate action where necessary; applying sound judgement, with an attention to detail; maintaining confidentiality and building trust

• Ability to respond, sensitively and fully to complaints.

Desirable Criteria you need to be able to demonstrate:

· Understanding of the way in which faith-based organisations respond effectively/ dysfunctionally to safeguarding issues

· Senior management experience in the charitable sector

Due Diligence – Please note that as part of the safer recruitment process, due diligence including social media checks will be undertaken on appointable candidates.

SCHEME MANAGER

Are you looking for a varied, people-focused property role?

Do you want to make a real difference to a resident community?

The Trust Partnership provides management services to almshouse charities, supporting residents and ensuring high-quality property and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.

This is an excellent opportunity for someone who enjoys a hands-on, people-focused role combining property management with community support.

About you:

• Experience in housing, estate or property management
• Strong organisational and IT skills
• Confident communication skills with a professional approachable manner
• Able to work independently and manage a varied workload
• Calm, practical and resident-focused approach

About the role:

• Manage daily site operations and contractors
• Support resident wellbeing and maintain positive communication
• Ensure safety, security and high site standards
• Maintain records and support compliance and allocations

This is a varied and rewarding role where you will be responsible for ensuring the smooth running of the site, maintaining high standards of property care, and supporting resident wellbeing. 

This role is subject to a DBS check.

If you feel you have the skills and experience to be successful in this role then please submit your CV and a supporting statement via the Charisma Charity Recruitment website.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Please see the JD and PS for full details. For an informal and confidential discussion about the role, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.

• Closing date for applications: 28th July 2026
• Interview date: TBC

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.

Employability Events and Partnerships Manager

London, Greater London (Hybrid)

£35,000 per year

Full-time

Permanent

Job description

If you share our vision that ‘every young person should be supported to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting an Employability Events and Partnerships Manager to aid our team in delivering our unique programme supporting young people into further education and employment. If you….

• Have a keen enthusiasm for working with young people

• Experience facilitating engaging and inclusive employability activities to equip young people for further education and sustained employment​

• Are process driven and organised, with experience in planning and delivery across multiple programmes and projects ​

• Possess the ability to develop new and maintain our strong external business partnerships that support the delivery ​of employability programmes

• Can influence ThinkForward’s careers advice through expertise and insight around the local educational and employment landscape​

• Have the skills to use data to plan, analyse and evaluate employability and progression activities ​

• Can lead on cultivating and onboarding new business partnerships in the London area

…then please click on the attached job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter. Your cover letter should answer the following questions: 

1. Can you share an example of where you have project managed and delivered employability events or programmes, such as ‘ready for work’ activities?

2. Describe your experience of building and maintaining relationships with external partners, such as employers or corporate organisations, to support employability outcomes.

3. How have you used data, local labour market insight, or feedback to plan, deliver, and improve employability activities or progression programmes?

4. Can you give an example of how you have worked collaboratively with internal teams and external partners to deliver successful employability initiatives?

This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.

Key Responsibilities

Leadership & Income Delivery

• Lead and deliver a multi-year income and engagement strategy covering trusts and foundations, corporate partnerships, major donors, community fundraising and individual giving.
• Take ownership of income targets, pipelines and forecasts, including break-even requirements and risk exposure.
• Actively manage income risk, developing scenario plans and mitigation actions where delivery falls below expectation.
• Work with the Executive and Senior Leadership Teams to align income activity with organisational strategy and service priorities.

Funding Applications & Grant Management

• Provide strategic oversight, delivery and quality assurance of all high-value bids, tenders and funding applications.
• Ensure bids are evidence-led, outcome-focused, accurately costed and aligned to service capacity.
• Taking direct responsibility for bid and tender preparation and submission.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Maintain strong relationships with funders, and foundations, ensuring compliance with reporting requirements and effective stewardship.
• Contribute approximately 20% of working time towards partner applications and collaborative projects with key partners, supporting joint funding and shared objectives.

Communications, Marketing & Engagement

• Lead communications and engagement functions to directly support income generation, funder confidence and organisational reputation.
• Ensure all external messaging demonstrates impact, value for money and strategic coherence.
• Grow individual giving, community fundraising and supporter engagement where there is clear return on investment.
• Oversee brand consistency and visibility across digital and offline channels.

Internal Collaboration & Income Culture

• Work closely with service and enabling teams to strengthen funding evidence, case studies and impact data.
• Build organisational understanding that income generation is a shared responsibility.
• Working with services and enabling teams to develop compelling cases for support.
• Equip teams with clarity on how funding, impact and delivery are connected.

Performance, Impact & Governance

• Establish and monitor KPIs covering income performance, ROI, cost-per-£ raised, engagement metrics and pipeline health.
• Report regularly to the Executive team and Trustees, providing transparent assessment of progress, risks and corrective action.
• Support Board assurance through disciplined performance monitoring and review points.

Team Leadership

• Provide line management, development and performance oversight for income generation and communications staff. Head of Income Generation Feb 2026
• Recruit, develop and retain high-quality team capability aligned to organisational needs.

Leadership Contribution

• Contribute as a senior operational leader to organisational planning, change and continuous improvement.
• Work closely with the Director of Services on future service design, positioning and sustainability.
• Undertake other duties appropriate to the seniority of the role and Catalyst Support’s mission.
• Strengthen partnership development with Mary Frances Trust to enhance county-wide support, with particular emphasis on provision for mental health services across both East and West regions.

Person Specification

Essential Experience

• Proven experience securing trust, grant and philanthropic income at scale, with clear evidence of income conversion and delivery.
• Track record of leading income strategies that generate net financial contribution, including roles where income targets were explicitly expected to cover or exceed post costs or programme investment.
• Experience operating in financially constrained, recovery-focused or turnaround environments, with responsibility for balancing income ambition against organisational risk.
• Experience of Board-level reporting, accountability and scrutiny, including transparent reporting of income performance against targets.
• Demonstrated ability to build senior relationships with funders, partners and individuals that translate into sustained or repeat income.

Desirable Experience

• Experience in mental health, wellbeing or community services.
• Experience overseeing communications and marketing functions.
• Experience operating within multi-stream or system-based service environments.

Skills & Competencies

• Commercially and financially astute.
• Strong analytical, forecasting and risk-management capability, including income pipeline assessment and contribution modelling.
• Confident influencer with credibility at senior and external levels. • Strategic thinker with a strong bias towards delivery, outcomes and financial impact.
• Resilient, solutions-focused and adaptable in high-pressure, performance-driven environments.

Values & Behaviours

• Commitment to Catalyst Support’s values: Kindness, Integrity and Commitment.
• Collaborative, inclusive and trauma-informed approach.
• Commitment to equality, diversity and lived-experience leadership

Equal Opportunities Statement

We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.

Location: Hybrid between home and the office.

A great opportunity has risen for a Senior Trusts + Statutory Manager to support our ambitious 5-year strategy by using your relationship-building skills to grow and develop high-value strategic funding relationships with Trusts and Foundations.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

As a senior member of the team, you will be responsible for building and managing a portfolio of high-value prospects, with a focus on 6-figure and multi-year opportunities. With a strong focus on new business, you will enjoy the challenge of identifying new opportunities and developing bespoke cultivation plans, whilst also providing an excellent stewardship experience for existing funders. Working collaboratively across the organisation, you will lead on creating compelling proposals and inspiring reports to effectively demonstrate impact, and support the development of new propositions of strategic importance to the charity. You will line manage the Senior Trusts Officer, responsible for the mid-value portfolio, supporting them to achieve targets and meet their full potential.

Tenacious and proactive, you will have a strong track record of securing and managing 6-figure partnerships with funding partners, including generating new business. You will enjoy taking a relationship-led approach to Trusts + Statutory fundraising, looking for opportunities to engage funders and prospects through tailored engagement plans. A confident communicator both verbally and in writing, you will be comfortable building mutually supportive relationships with stakeholders of all levels of seniority both internally and externally. You will have experience of line management, and of working in a target-driven and fast-paced environment.

You will be joining a dynamic and successful team with big ambitions for growth, with an opportunity to develop your leadership skills and make a significant impact on our work.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Make a difference in Luton, Bedfordshire and Central Bedfordshire.

Recovery Lounge Manager
Reference: 665
Reporting to: Operational Crisis Services Manager
Location: Mind BLMK HQ, Flitwick (As Needed) with travel expected to Bedford, Biggleswade, Luton & Leighton Buzzard sites up to 5 nights per week (rota to be managed by line manager as per business need).
Contract type: Permanent
Contracted hours: 35.25 per week
Work Pattern: Evening-focused work (5pm–11pm)
Salary: £28,581.08 per annum, actual for 35.25 hours per week (£30,000 per annum, F.T.E)

This is a dynamic, hands-on leadership role at the heart of crisis prevention across Luton, Central Bedfordshire and Bedfordshire. You will oversee the Recovery Lounge at a variety of locations (Leighton Buzzard, Luton, Bedford, and Biggleswade), guiding teams to deliver safe, responsive, and person-centred support in partnership with our stakeholders.

You will be a visible, motivating manager, supporting your team on the ground, building strong partnerships, and ensuring every service user who walks through the door feels heard, supported, and empowered to manage the challenges they present with.

About Us:

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

About the Recovery Lounge Service:

Between 5pm and 11pm, when many services close, managing mental health challenges can become more difficult, this is where our Recovery Lounges come in. The Recovery Lounges offer immediate, open access support, providing a compassionate, and non-judgmental space for people experiencing mental distress. With no appointment necessary, service users can access a community built on prevention and crisis support.

What You’ll Be Doing

Managing Recovery Lounges

• Manage the delivery of a high-quality, responsive Recovery Lounge service across multiple sites
• Support individuals in distress—preventing escalation, de-escalating crisis, and promoting recovery
• Carry out assessments and provide 1:1 support when needed
• Ensure seamless pathways within statutory and crisis services

Inspire and Empower Your Team

• Lead, support, and develop a team of staff and volunteers across multiple sites
• Create a positive, supportive culture where people thrive
• Manage rotas, ensure safe staffing levels, and step in when needed
• Deliver regular supervision, guidance, and development opportunities

Business Quality, Safety & Impact

• Champion best practice in safeguarding, health & safety, and service delivery
• Monitor performance, outcomes, and service data to drive continuous improvement
• Ensure compliance with organisational standards and contract requirements

Build Community Connections

• Act as a spokesperson for the service
• Develop partnerships with local organisations and community groups
• Strengthen pathways and signposting options for service users

What Makes This Role Different

This isn’t a 9–5 management role. It’s flexible, fast-paced, dynamic and deeply rewarding.

• Evening-focused work (5pm–11pm) when your impact is greatest
• Hybrid leadership—on-site, in the community, and at HQ in Flitwick
• Direct impact supporting people in local communities

About You

You will ideally be an experienced, compassionate leader who thrives in dynamic environments. You bring both structure and empathy to the role, to support people in crisis while leading teams with confidence.

You’ll likely have:

• Experience leading teams such as a service manager role and delivering frontline services in crisis management
• A strong background in mental health support and assessing need
• The ability to build relationships across organisations and communities
• Confidence working in fast-paced, emotionally complex situations
• A proactive, solutions-focused mindset to manage a fast-paced service working alongside NHS colleagues, CMHT, MHLT, A&E, Ambulance and Police Services

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 22nd July
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Candidates may also be searching for similar roles such as: Service Manager, Service Lead, Team Leader, Mental Health Manager, Recovery Manager, Crisis Café Manager, Sanctuary Manager.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

We're looking for a passionate, organised and resilient Deputy Manager to join our Learning Disabilities Social Care Service in Hertfordshire.

£36,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This job description outlines the key responsibilities and expectations of the role. It is subject to change and may be amended as business needs evolve.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework
* 2 years of experience with profound autism or complex learning disability
Desirable
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

Are you a passionate person who wants to shape the future of our brand-new Shelter shop opening in St Albans? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager.

This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop.

If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you!

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Digital Healthcare Manager
£47,240 pa plus excellent benefits
Hybrid working – London / Remote
35 hours per week, full-time
Permanent

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and proactive Digital Healthcare Manager to lead our Digital Health Programme and help shape the future of digital paediatrics across the UK.

This is an exciting opportunity to play a key role in delivering the College’s digital strategy, supporting paediatricians to navigate a rapidly evolving digital healthcare landscape, and ensuring children and young people benefit from safe, effective and equitable digital health solutions.

Reporting to the Head of Research and Evidence, you will lead the development and delivery of the RCPCH Digital Health Programme, working closely with senior clinicians, including the Vice President for Science and Research and the Officer for Digital Paediatrics. You will combine project management expertise, research skills and knowledge of digital healthcare to drive initiatives that support the paediatric workforce and influence national digital health policy.

You will work with a wide range of stakeholders across healthcare, academia, government and industry, helping to identify emerging trends, develop resources and promote best practice in digital child health. 

Key responsibilities include:

• Leading the development and delivery of the RCPCH Digital Health Programme, supporting the integration of digital technologies into paediatric practice

• Managing key programme outputs, including the Digital Health Hub, Digital Solutions Catalogue and Digital Skills Roadmaps

• Conducting horizon scanning, literature reviews, surveys and research activities to identify emerging developments in digital health

• Supporting the development of digital policy positions and strategic priorities for the College

• Working with internal and external stakeholders to develop digital skills, education and training resources for paediatricians

• Representing the College on external committees, working groups and at conferences and events

• Building and maintaining relationships with healthcare organisations, academics, policymakers and digital innovation partners

• Supporting communication and engagement activity to raise awareness of digital health initiatives and resources

• Responding to member enquiries relating to digital healthcare and emerging technologies

• Ensuring digital inclusion and equity are embedded throughout all digital health activities and programmes

• Supporting funding and partnership opportunities that contribute to the delivery of the College’s digital strategy

Essential skills and experience include:

• Degree or equivalent experience in a field with a research, health science or digital healthcare component

• Knowledge of research methodologies, including literature reviews, evidence gathering and data analysis

• Experience producing high-quality reports, briefings, documentation and communications materials for a range of audiences

• Strong project or programme management experience, with the ability to work independently and manage multiple priorities

• Excellent communication and influencing skills, with the ability to explain complex concepts to a wide range of stakeholders

• Experience working collaboratively across multidisciplinary teams and programmes of work

• Strong organisational skills and attention to detail, with the ability to deliver work to a high standard within tight deadlines

• Ability to manage competing priorities while maintaining effective stakeholder relationships

• Experience handling sensitive or confidential information appropriately

Desirable:

• Project management qualification or certification

• Knowledge of NHS digital transformation, digital health technologies or healthcare innovation

• Understanding of the education and training pathways of paediatric healthcare professionals

• Experience working within healthcare, research, public sector or membership organisations

The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in improving child health and supporting paediatricians across the UK and internationally. Through our Digital Health Programme, we are helping to ensure that paediatricians have the skills, knowledge and resources needed to embrace innovation and improve outcomes for children and young people. 

Our values – Include, Influence, Innovate and Inspire – are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

We operate a flexible and modern hybrid working policy. This role is based across our London office and home working, with two days per week in our London office and the remainder working remotely.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks. 

We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible. 

Closing date: 11 August 2026.

Welcare is recruiting a qualified and experienced Family Support Worker to provide focused 1-1 and group family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs). This will be delivered either at the Family Centre, out in the community or in service users’ own homes.

The post holder will be required to work with families as a lone worker. All services provided will support the delivery of the Family Support Specification, which aims is to enable children and families to achieve and improve outcomes.

The Family Centre is part of a local integrated system with a wide range of partners that builds family resilience in Surrey and seeks to improve life chances for the most vulnerable children. The work is challenging but helping a family achieve change is a huge reward.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

Interview dates: 3 and 4 August 2026

The successful candidate will have empathy with Welcare’s Christian values base.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

We are outstanding, you can be too.

We are seeking an experienced and values-driven Financial Operations Manager to lead our finance function and support the continued development of strong, sustainable financial operations across the College.

This is a key leadership role, reporting to the Director of Finance & Compliance, with direct line management responsibility for a team of finance professionals. You will play a critical role in ensuring the smooth running of finance operations, supporting strategic decision-making, and strengthening financial systems and controls.

You can see more about what we do at Portland Charity by looking at the Who We Are and Choose Your Future pages on our website

*Please note that we will not accept any applications submitted after the campaign has been closed. We may close campaigns early if we have a high volume of applications.

What you will do

In this role, you will:

• Provide strong leadership and people management to the finance team, supporting, coaching and developing staff to deliver high-quality outcomes.
• Oversee the production and review of monthly management accounts, ensuring accuracy and timely reporting to budget holders.
• Lead on budget setting and forecasting, working closely with managers across the organisation.
• Manage cash flow, financial controls and reporting, ensuring compliance with charity sector requirements
• Support strategic projects including financial planning, capital development and service expansion.

You will also contribute to wider organisational priorities and maintaining strong external partnerships.

What we are looking for

This is a leadership role that requires highly developed people management capability, alongside strong technical finance experience.

You will bring:

• Significant experience in a finance role, including management accounts, audit and financial reporting.
• A recognised accountancy qualification or substantial equivalent experience.
• Proven leadership and people management skills, with experience of managing, developing and motivating teams.
• Strong organisational, analytical and problem-solving skills.
• Experience of working collaboratively across departments and building effective relationships at all levels.
• Knowledge of charity finance, financial regulations and best practice.

We are particularly looking for someone who can combine technical expertise with visible, supportive leadership, ensuring the team is confident, capable and continually developing.

Working Hours

Monday to Friday 8.30am - 4.30pm

Working at Portland Charity

At Portland Charity, our learners, citizens and staff are at the heart of what we do. We are passionate about our vision that all people with disabilities will have a lifetime of opportunity, and you could help us to achieve that. Our priority for staff is to create an outstanding place to work where the rewards of a job well done can be seen in the faces of our learners and citizens.

There are lots of great benefits to working at Portland Charity

· A rewarding career and working towards positive outcomes for our learners and citizens

· Enhanced holidays of 33 days per year when you join us (pro rata) and you are able to buy up to 10 additional days of holiday

· You are eligible for a Blue Light Card with access to lots of great discounts

· Free and confidential access to an Employee Assistance Programme

· Free parking on site and access to a subsidised canteen with a variety of meal options (main campus only)

· Everyone has an opportunity to develop their knowledge and skills on the job through training, mentoring and qualifications.

· Free life assurance – your family will benefit from a payment of 4x your annual salary if the unthinkable should happen

We are committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections the community.

Applying to work at Portland Charity

There are some other important things you need to know before you apply to work with us at Portland Charity.

Portland Charity is committed to safeguarding and promoting the welfare of its learners, citizens, customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect learners, citizens, customers, volunteers and staff from abuse or harm and to promote Fundamental British Values.

It is an offence to apply for this role if you are included in the child and or adult barred list. This role does not involve regulated activity.

Successful applicants will be required to undertake a Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK. 

Please note – We need you to complete an application form to fulfil our Safer Recruitment responsibilities, but you can submit a CV, and we will consider it alongside your application form.

In order to apply for this role, you will need to apply using our online recruitment portal, Sam People Recruit.

Please click on the “apply” button, and this will take you to the link to access the platform.

If you have any questions or need some help when completing your application, you can call the recruitment team and we will be happy to help.

Many of our staff have a disability, and we’re proud to hold Disability Confident and Mindful Employer status which recognises our positive approach to physical and mental health and wellbeing at work. If you would like to speak with us before completing an application, you can contact our recruitment team who will be happy to support you with your application or answer any questions.

About the role:

Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.

You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.

At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.

The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.

About you:

• You’re friendly and approachable, confident speaking to a range of people and making them feel welcome
• You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment
• You’re willing to learn, open to feedback and ready to build your skills in a frontline service
• You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up
• You take pride in your work and are happy to help keep the service safe, tidy and running smoothly

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications will be reviewed on an ongoing basis, with suitable candidates invited to interview online as they are identified. Please submit your application as soon as possible as we reserve the right to close the advert once an appointable candidate is identified. 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.