Housing Officer

We're looking for a proactive, resilient and innovative Housing Officer to join our Landlord Services Team located at our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS (take this out if BSW advert)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Housing Officer is responsible for delivering frontline housing management services across Look Ahead's supported housing portfolio, including commissioned accommodation, community housing and specialist homelessness and mental health services.

The working pattern for this role is: Monday to Friday 9-5pm

What you'll do:
1. Tenancy Management and Sustainment
* Manage a defined housing patch, acting as the principal landlord representative for residents.
* Take ownership of tenancy management activity including sign-ups, tenancy reviews, property visits, tenancy audits and tenancy enforcement.
* Support tenancy commencements and tenancy endings, ensuring properties, records and documentation are managed accurately and homes are ready for reletting within agreed timescales.
* Identify emerging tenancy risks and intervene before issues progress to tenancy breakdown, legal action or loss of accommodation.
* Work alongside Care and Support colleagues to coordinate interventions where residents are at risk of tenancy failure, balancing support needs with landlord responsibilities.
* Address tenancy breaches, abandonment, unauthorised occupation, persistent non-engagement and other housing management issues in accordance with policy.
* Support residents to understand their tenancy responsibilities while ensuring housing management decisions remain clear, consistent and defensible.
* Liaise with the Tenancy Sustainment Team, Clearing House and external agencies where coordinated action is required to support positive tenancy outcomes.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Demonstrates resilience and professionalism when managing complex and challenging situations.
* Maintains clear professional boundaries whilst building positive relationships with residents and stakeholders.
* Takes personal responsibility for resolving issues and following actions through to completion.

What you'll bring:

Essential:
* Educated to GCSE standard or equivalent including English and Mathematics.
* Experience of housing management within social housing, supported housing or a related environment.
* Experience of managing complex tenancy issues, including ASB, safeguarding concerns, tenancy breaches and resident vulnerability.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description