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In the last four years we have tripled our turnover, moved from delivery at one site to having thirteen outreaches and have doubled the number of clients we are seeing. We are now looking for an enthusiastic, full time Welfare Benefits Worker to build up a much needed Welfare Rights Unit. We have a small unit of volunteers who support clients with appeals, and our next stage is to build a volunteer based form filling service. Whilst holding a small caseload of your own, it is the development of this service that would be your principal task.
To be successful you will need to be a qualified Citizens Advice Adviser, preferably with experience of delivering Benefits casework, and to be able to develop and lead volunteers. If the longer term Welfare Rights Unit project interests you but this post would not be an option for you as it stands, we would also welcome a conversation.
Our service operates to very high standards, but we also work hard to make it an enjoyable and supportive work environment.
If this sounds like a team you would fit into please e-mail your updated CV and a covering letter to Chris Roberts, Chief Executive using the e-mail title “Benefits vacancy”.
Applications close at Midnight on Sunday 2nd August. Provisionally interviews are planned for Thursday 13th August.
Due to the potential number of applicants we are sorry but we will not be able to enter into correspondence or discussion with unsuccessful candidates.
The client requests no contact from agencies or media sales.
This is a brilliant opportunity for an experienced charity finance professional to join a friendly, values-driven organisation at an important point in its development.
Carers Support Bristol and South Gloucestershire is entering a new strategic period, and we are looking for a Finance Manager who wants support real change. You will have the chance to shape how we plan, report, forecast and make decisions, helping us build strong financial systems that support high-quality services for adults, parent carers and young carers across Bristol and South Gloucestershire.
The role is available due to the upcoming retirement of our current Finance Manager, creating an opportunity for someone to bring fresh insight, strengthen our processes and work closely with the CEO, Treasurer, Senior Management Team and Finance Officer.
You will lead the day-to-day finance function, produce monthly management accounts, oversee payroll, support budget holders, manage cash flow forecasting, review investments, strengthen financial policies and controls, and provide financial modelling for funding applications, tenders and service planning.
This is a varied and influential role where your work will directly support better decisions, better use of resources and stronger services for unpaid carers, who play such a vital role in our communities.
We are looking for someone who can combine technical finance skills with a practical, collaborative approach. You will be confident explaining financial information clearly to non-finance colleagues, spotting risks and opportunities, and helping managers understand the financial impact of their decisions.
You will be joining a supportive team where flexibility, trust and shared purpose matter. We offer hybrid working, a part-time senior role with real influence, and the opportunity to help shape the future of a respected local charity.
About you
You will bring experience of charity, not-for-profit or comparable financial management, with strong skills in management accounts, budgeting, forecasting, payroll oversight, financial controls and reporting.
You will be comfortable managing a small finance team, improving systems and processes, working with auditors and trustees, and supporting organisational efficiency without losing sight of the people and purpose behind the numbers.
Most importantly, you will want to use your finance skills in a role where they make a real difference.
Why join us?
At Carers Support BSG, you will find a warm, committed and practical team working to improve life for unpaid carers of all ages. We support adults, parent carers and young carers through advice, information, assessments, groups, wellbeing support, hospital and GP-based services, and community connection.
You will have flexibility in how you work, the support of an experienced team and the space to help modernise our financial planning and reporting as we develop our next strategy.
If you are looking for a finance role where you can be both hands-on and strategic, where your judgement will be valued, and where your work will help sustain services that matter deeply to local people, we would love to hear from you.
Key responsibilities include:
• Leading the finance function and line managing the Finance Officer.
• Producing accurate monthly management accounts and financial reports.
• Supporting the CEO, Treasurer, SMT and trustees with financial insight and decision-making.
• Leading budgeting, forecasting and cash flow planning.
• Supporting funding applications, tenders and contract planning with robust financial modelling.
• Overseeing payroll processes with the Finance Officer.
• Reviewing investments, reserves and cash holdings.
• Maintaining strong financial controls, policies and procedures.
• Identifying financial risks, operational efficiencies and areas for improvement.
• Supporting the annual audit and statutory reporting requirements
There’s lots more we could tell you, but why not apply and come and see for yourself. If you’d like any further information, please email us.
Please visit our website for all the information you need and details of how to apply. All completed applications should be returned to our recruitment email address.
Closing date for applications is 13th August 2026 @ 12 noon with interviews at our offices in Fishponds on 3rd September 2026.
We are an Equal Opportunities Employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.
Registered Charity No: 1063226
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officer
Hours: Full time, 35 hours per week
Contract: Permanent
Location: Office-based in London N4 (with some flexibility to work remotely 1 day per week)
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of income types on our CRM, providing admin support through management of your supporter care inbox and provide health and safety cover for the office you’re based in - the office location will depend on which of our locations are closest to you.
This is an office-based role, with staff working from home 1 day a week upon successful completion of a six-month probation period.
Closing date for applications: 9:00 on Monday 27th July 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
Caring for you and your family
Thinking about your finances
Enriching your life at work
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS

Bowel Research UK is looking for a permanent Research and Grants Manager to coordinate and evaluate the management of the charity’s research activities. This role covers all aspects of pre- and post-award research management, impact reporting, grant finance management and governance, co-ordination of the Charity’s scientific committees and shaping external scientific communications to supporters and other stakeholders. Additionally, you will foster and maintain strong relationships with researchers, serving as the primary point of contact for engaging with the research community.
Bowel Research UK are bringing this permanent role following time spent with an interim postholder in position to create a solid foundation and understanding of what the role needs.
This is an opportunity to work with the UK’s leading specialist bowel cancer and bowel disease research charity. Bowel Research UK believe that a cure for bowel cancer and effective treatments to mitigate, or entirely eradicate, other bowel diseases is possible – but only if vital research is funded and investment made into the scientific and medical communities today, to see the benefits tomorrow.
Bowel Research UK are a flexible employer, for this post they are looking for someone to be comfortable with joining the team in the London office once a month. If the post holder would prefer to work more regularly from an office base, the charity has office space at Royal College of Surgeons in central London. Most team members work from here on Tuesdays and Thursdays.
For further information and to apply please follow the guidance in the Candidate Pack to arrange a conversation about your suitability for the role and next steps.
Closing date: midnight Wednesday 22nd July
The selection process will involve a two-stage interview process.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.
Hours: Part Time, 21 hours per week
Location: Any of our King's Trust offices or homeworking
Interviews: 5th and 6th August 2027
At The King's Trust, every gift from a supporter helps a young person take a positive step towards a brighter future. As our Supporter Care Executive, you'll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we're committed to providing.
Working as part of our Supporter Care team, you'll be at the heart of our fundraising operation. You'll process donations, maintain supporter records, send acknowledgements and thank you letters, and work closely with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently. You'll also be the first point of contact for many supporter enquiries, providing a friendly, professional service that builds confidence and lasting relationships with those who choose to support our work.
This is a varied role where you'll balance accuracy with excellent customer service. You'll help identify opportunities to improve processes, support fundraising campaigns and events, and ensure our supporter care activity is compliant with fundraising regulations and best practice.
What we're looking for
We're looking for someone who enjoys working with detail, takes pride in delivering excellent service, and thrives in a busy environment. You'll be organised, proactive and able to manage competing priorities while maintaining a high level of accuracy.
You'll bring:
Why join us?
Every donation we receive helps transform the lives of young people. By ensuring each gift is processed accurately and every supporter receives an excellent experience, you'll play a vital role in helping us continue that work.
If you're excited by this opportunity and think you could make a difference, we'd love to hear from you.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Supporter Care Executives?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Supporter Care Executives!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.
Your new company
An established London-based charity held in high esteem within the local community.
Your new role
Reporting to the COO, you will be responsible for overseeing all aspects of finance and financial operations, ensuring compliance with statutory requirements and strong financial controls. Duties and responsibilities include managing the small finance team; overseeing the month-end process and preparation of monthly management accounts. Anticipated duration is 6 months+. To start ASAP. Flexible working.
What you'll need to succeed
You will be a qualified Accountant with strong, recent experience as a Head of Finance within the charity and not-for-profit sector.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Life Charity, our volunteers are at the heart of everything we do. They give their time, skills and compassion to support women, families and communities across the UK. We’re looking for a passionate and organised Volunteer Experience and Engagement Officer to help us recruit, engage, support and celebrate our volunteers, ensuring they have a positive and rewarding experience from their first enquiry through to long-term involvement.
Accountable to: HR Advisor, Retail and Volunteer Operations Manager
Location: Home Based with travel to sites around the UK and to the Leamington Spa Office
Contract Information: 21 hours per week across a minimum of 3 days/Permanent
Salary: £15,288 actual (£25,480 FTE)
Benefits:
Internal Relationships: Directors and Heads of departments/HR Team/All staff within Services and Income Generation Teams
External Relationships: Volunteer Centres/Local Communities/Local Councils/Associations that support volunteer management/Training providers
The Volunteer Experience & Engagement Officer plays a key role in ensuring that volunteers have a positive, meaningful, and impactful experience with the charity. This role is responsible for recruiting, supporting, engaging, and retaining volunteers, while fostering a strong sense of community and alignment with the organisation’s mission.
Key Responsibilities
Volunteer Recruitment and Onboarding
Volunteer Experience and Engagement
Retention and Development
Communication and Coordination
Monitoring and Reporting
Safeguarding and Compliance
Key Outcomes
Growth in Volunteer Base
High-Quality Volunteer Experience
Volunteer Retention & Commitment
Engagement and Community Building
Effective Volunteer Deployment
Measurable Impact of Volunteering
Strong Communication and Relationships
Compliance and Safeguarding
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be partnering with a well-established London charity that supports families facing financial hardship. We are seeking a People Advisor to join their collaborative and values-driven People team, playing a key role in supporting colleagues and managers across the organisation.
This is a flexible opportunity that can be offered on either a part-time or full-time basis (28–35 hours per week), and the organisation is open to discussing working patterns that suit the successful candidate. The role is predominantly home-based, with monthly team meetings in Central London and occasional travel to the charity’s centres across Central London to support colleagues and operational needs.
The position is a highly generalist HR role with broad exposure across the full employee lifecycle. The successful candidate will provide expert advice and guidance to managers and staff, support recruitment and onboarding, manage employee relations cases, oversee probation and contractual changes, maintain accurate HR records and reporting, contribute to learning and development initiatives, support payroll administration, and help ensure policies and procedures remain compliant and effective. Working closely with the Director of People, the postholder will also have the opportunity to contribute to wider People projects across areas such as engagement, wellbeing, inclusion, reward, and organisational development.
We are looking for an approachable and proactive HR professional with strong generalist HR experience and a good understanding of UK employment law, policies and procedures, and HR best practice. You will be confident managing a varied workload, handling employee relations matters, building positive relationships with managers and colleagues, and working both independently and collaboratively. Excellent organisational and communication skills are essential, as is a genuine commitment to supporting people and helping create an inclusive, positive workplace culture. Experience within the charity or wider not-for-profit sector would be welcomed, although candidates from other sectors with relevant HR advisory experience are also encouraged to apply.
For HR professionals looking for a varied role with flexibility, autonomy, and the opportunity to make a meaningful difference within a purpose-driven organisation, this is an excellent opportunity.
To apply, please submit your up-to-date CV by 23:59 on 19 July 2026. A cover letter is not required at this stage. Candidates who are shortlisted will be invited to complete a short application form before progressing to interview.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.



The Green House is the only service across BNSSG and BANES supporting children and young people who have experienced sexual abuse. Through our whole family approach, we also support their families and non-abusing parents and carers.
The Green House is looking for an ambitious and passionate Interim Senior Fundraising & Communications Lead to join us at an exciting point in our journey. Initially offered as a six-month contract, this role will take the lead on income generation and shape the future of our fundraising landscape during a period of organisational development and review.
You will play a crucial role in delivering the charity’s ambitious fundraising strategy, driving its successful implementation and helping to shape the future of our income generation. Working across trusts and foundations, statutory funding, Major Giving and wider fundraising opportunities you will identify, develop and secure sustainable income that enables our services to grow and thrive.
As Interim Senior Fundraising & Communications Lead you will enjoy writing exceptional quality bids, with the ability to understand and present complex information and data in a wide range of formats to funders with very different needs. This includes one-page summaries to lengthy (20,000+ word) bids, working with local funders as well asthose interested in the national picture.
Across all activities, you’ll lead on building strong relationships with funders and partners, proactively identifying new opportunities to diversify income. Working alongside the CEO and widerteam, you’ll use your experience, expertise, creativity, and strategic thinking to maximise fundraising potential and help ensure the charity can continue making a lasting difference to the communities we serve.
Alongside this you will lead on delivering our communications strategy creating engaging and impactful content across digital channels. You’ll help strengthen our brand, raise awareness of our work and bring our impact to life through compelling storytelling that inspires supporters, funders and communities.
The Green House is a specialist support service for children, young people and families who have experienced sexual abuse.
The client requests no contact from agencies or media sales.
Create is seeking a dynamic, ambitious, driven, fundraiser (grants/major gifts) with strong strategic skills, an exemplary income generation track record, and a passion for the power of the creative arts. This Senior Leadership Team position reports directly to the Chief Executive and manages a small team.
Do you believe in the power of the creative arts to connect, empower and upskill isolated and vulnerable children and adults? Are you passionate about relationship building, storytelling, meeting targets and changing lives? Are you excited to use your extensive senior-level fundraising experience, knowledge and contacts to lead Create’s income generation from Trusts & Foundations (T&F), public sector and High Net Worth Individuals (HNWI)?
Create believes in the power of the creative arts to promote inclusion, empower lives and increase acceptance.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a leadership role within User Voice’s Midlands team, managing our new flagship Leadership Academy, in partnership with Unlock, and our Lived Experience insights programme with NHS England (East & West Midlands).
The Leadership Academy is designed to create credible, recognised leadership pathways for people in prison and on release, and aims to develop resilient, confident, socially aware, and practically skilled leaders who can positively influence their environments, progress into employment, and contribute to systemic change. The Academy will run its first pilot at Peterborough Prison.
Our two NHS England programmes embed lived-experience insights directly into Health and Justice commissioning, procurement, and service evaluation. and supports a Lived Experience Panel who provide structured input to ensure services are informed by real experiences across the care pathway
The Project Manager will lead the planning, delivery, and evaluation of these initiatives, ensuring they meet strategic objectives and deliver meaningful impact for participants and stakeholders.
This role is ideal for someone experienced in leading complex projects and managing teams and partnerships.
Terms & Conditions
Justice should heal as much as it punishes, creating safer communities for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you thrive in a people-focused role where no two days are the same?
At Age UK Kensington & Chelsea, we’re looking for a friendly, confident and highly organised Front of House professional to be the welcoming face and voice of our organisation. This is a fantastic opportunity to play a key role in supporting older people in our community, ensuring every interaction is positive, helpful and delivered with care.
Job title: Reception and Office Coordinator
Hours: Full Time
Location: 1 Thorpe Close, W10 5XL (1 day can be worked from home)
Staff benefits include: 4% pension matched, cycle to work scheme, enhanced materntiy and paternity entitlement and many more!
We will be intervewing on a rolling basis, please don't delay submitting your application!
(Due to the volume of applications, we may not be able to respond to unsuccessful applicants)
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.


The client requests no contact from agencies or media sales.