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Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.
Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:
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Social media moderation
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Facebook group moderation
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Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team.
Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.
This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday.
Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.
Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.
For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
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Start moderation from 9am (or earlier)
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Monitor activity throughout the day
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Complete a final check before 9pm
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Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
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Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
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Respond to comments, messages and queries in a timely, accurate and empathetic way
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Maintain a response time of under three hours
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Identify, manage and de-escalate negative or inappropriate content
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Hide or remove content in line with moderation policies
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Identify and escalate safeguarding concerns appropriately
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Signpost users to relevant support services where needed
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Encourage positive engagement and supporter action, including donations where appropriate
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Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
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Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
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Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
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Proven experience moderating social media channels
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Excellent written communication skills, with strong attention to detail
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Ability to work independently and manage time effectively across multiple check-ins
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Confidence in making judgement calls using guidance rather than scripts
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Understanding of fundraising and how charities engage supporters
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Ability to remain calm and professional in high-volume or sensitive situations
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Availability to work 3-6 days per week, including at least one weekend day
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Flexibility to adapt quickly if issues arise
Desirable
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Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Interviews: w/c 11th May
Compulsory training: 26th May - 10am - 4pm
Start date: w/c 1st June
Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.
To apply, please submit your CV and answer the following questions:
Share an example of how you’ve successfully moderated a charity’s social media channel (200 words max)
How would you see this role fitting alongside your other commitments?
How many days per week and active hours per day can you commit to?
What are our moderation hours and response time expectations?
Are you able to commit to at least one weekend day per week?
You are welcome to include a short covering statement if you wish.
Please note: Applicants who do not meet the essential criteria will not be considered.
The client requests no contact from agencies or media sales.
Contract: Permanent contract
Salary: £40,517-£47,377
Closing Date: 14th April 2026
Interviews will be held w/c: 20th April 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Manager to join our Fundraising Strategy & Operations Team based in London.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
About the role
The Fundraising Strategy & Operations Team deliver the Fundraising strategy and provide high quality operations to support the Fundraising Directorate. The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications as well as general administration. This role will be managing the Supporter Care team of three people.
About you
- Minimum of 3 years’ experience of working in a busy supporter care environment, working to tight deadlines
- Experience of writing donor correspondence and creating data capture guidance
- Proven experience of supporter care campaign management including creating clear processes and flow charts and managing, negotiating and liaising with suppliers.
- Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
- Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
- Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard
What you’ll be doing
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- Overseeing the Supporter Care team, leading and managing the vision of the team and ensuring that outstanding levels of service are provided to our supporters.
- Third party supplier management- point of contact for third party suppliers, advising on process from the Supporter Care prospective.
- Budget Management - managing the annual Supporter Care budget
- Contact Centre and Zendesk Management - providing proactive and responsive support to Fundraising teams to enhance fundraising efforts
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Our approach to applications
We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience.
We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.
Don’t miss out on this fantastic opportunity to join our team as Supporter Care Manager click ‘Apply’ now!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
Purpose of the role:
- To facilitate introductory training workshops for kinship carers across England, as part of the national training team, through an annual programme of Kinship roadshows and in-person and online workshops.
- To contribute to the continual development and improvement of the Kinship training programme by developing new content and refining existing materials in line with insight, data, and feedback from kinship carers.
Key responsibilities include:
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Co-facilitate professional, high-quality training to kinship carers in England.
- Experience managing challenging or sensitive situations during training while maintaining clear boundaries, using Kinship's safeguarding framework where necessary.
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Ensure training is accessible, inclusive, and adapted to meet the diverse needs of participants.
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Meet training KPIs, including participants reporting they feel better supported (90%) and have increased understanding of the subject (80%).
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Contribute to the continuous development of training resources using insights, data, and feedback from kinship carers.
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Maintain a consistent and engaging approach across all training experiences.
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Use Salesforce effectively as the case management system to support training delivery, learning, and evaluation.
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Demonstrate confident and frictionless use of Zoom, including breakout rooms and interactive tools, to deliver engaging online training sessions.
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Actively support and contribute to a high-performing, inclusive, and supportive team environment.
Essential knowledge, abilities, skills and experience includes:
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Substantial experience delivering engaging online and in-person training and workshops for diverse audiences.
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Proven experience in professional facilitation using a range of techniques to engage participants.
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Demonstrable expertise using Zoom (including breakout rooms and tools) and PowerPoint to deliver high-quality training.
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Experience managing challenging or sensitive situations during training while maintaining clear boundaries.
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Proven ability to deliver training that achieves measurable impact and learning outcomes.
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Demonstrated use of a non-judgemental approach reflected in both language and behaviour.
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Excellent written, verbal, and visual communication skills with high attention to detail.
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Ability to collaborate effectively and work innovatively to achieve positive outcomes for kinship carers.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Key dates:
- Application deadline: 9am on Wednesday 15 April 2026
- First interview: w/c 20 April 2026 (online, 20-minute training presentation)
- Second interview: w/c 27 April 2026 (online, panel interview)
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
How to apply
Please apply via CharityJob by attaching your CV and a covering letter, and responding to the following four questions (max 250 words per answe):
- With reference to the job description, describe how your experience and values are a good fit for this role at Kinship?
- Tell us about your experience delivering training workshops to diverse audiences.
- Co-facilitation is an important aspect of delivering engaging and effective workshops, both online and in person. Can you describe your understanding of co-facilitation and outline the key components that make it successful?
- Describe three things which are key to delivering an engaging and high-quality online training session.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear - use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Housing Support Worker
Location: Brent. Step‑free access is available at our main office. However, due to the nature of the role, you may be required to visit homes and other buildings that do not provide step‑free access
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Friday on a rota which can range between 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00. You may be required to work outside these hours dependent on service and participant requirements.
About the Role
We're hiring a Housing Support Worker to join our floating support service which is based in Brent. The service supports adults who have been or are at risk of homelessness, have experienced social exclusion, have previous criminal convictions, suffer with their mental health, and substance misuse, and/or could have a learning disability. You will support participants on their journey towards recovery, reablement, and independence, all within a compassionate, trauma informed environment.
In this role, you'll be at the heart of delivering high quality, person centered support through tailored support plans which provide practical interventions, to empower our participants to overcome personal challenges, develop life skills, and achieve their personal goals. You will also work closely in partnership with various organisations to support the different needs of our participants, which may include signposting. Join us on the journey to empowering people to be the best versions of themselves!
Key Responsibilities Include:
- Support participants will all aspects of their housing needs to support them ensure sustainable housing.
- Co-create tailored support plans which are centred towards the participants needs.
- Signpost participants with local providers to support with their independence such as with Job Centres, employment support hubs, community support centres, mental health trusts and other as relevant.
- Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
- Complete safeguarding and other referrals where required.
About You
This role is ideal for someone who has a real passion towards helping others to achieve greater independence. You will thrive in a person centred environment with real compassion and a non judgmental attitude, understanding that people face different life experiences and sometimes just need that extra support to get back on their feet. We're looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives! You will have:
- Understanding of the housing support needs that people with multiple, and complex needs face
- Experience of working with people of complex backgrounds and/or a good understanding of the sector
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with complex needs
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
This is an exciting entry-level opportunity for someone with interest in or experience of health or social care services who is passionate about improving health and wellbeing in England and looking to begin a new career in policy or research.
The King’s Fund has an ambition to increase the diversity of our workforce and to create career opportunities in health and care policy for a broader range of people. The policy and research field is not yet reflective of the health and care workforce in terms of ethnicity. We believe that diversity of background and experience contributes to a broader collective perspective, and we want to improve the way we influence health and social care policy. This positive action trainee post is aimed at people from an ethnic minority background who are interested in pursuing a career in policy and/or research who have not previously worked or had an internship in this field and is advertised under Section 158 of the Equality Act 2010.
About the role
The Policy and Research Trainee post is a broad-ranging development role that will support the post-holder to gain knowledge and experience of various aspects of policy and research within a specialist health and care policy team.
You will contribute to projects across a wide range of issues relating to health and social care policy and practice (see our website for some examples of our recent projects). You will gain experience in creating a range of outputs for different audiences, publishing and presenting research findings in an accessible way. Training will be available both internally and externally to develop not only relevant research skills but also wider aspects such as writing and giving presentations.
About us
The King’s Fund’s mission is to inspire hope and build confidence for positive change, by boldly reimagining a health and care system that is compassionate, equitable and fit for the future, with people at its heart.
We want our staff to feel like they can bring their whole selves to work. We have a range of staff networks, including a Black Staff Network and an Allyship group. You can read more about our work on diversity and inclusion on our website.
About you
We are looking for someone who is passionate and curious about improving health and care in England and who wants to learn more about health and care policy.
You will have a demonstrable interest in learning about English health and care policy and research. You will already have experience with health or care, whether as a carer, patient or staff member, and an interest in improving health and wellbeing, for example by reducing health inequalities and improving social determinants of health.
You will not have previously worked in research or policy, but you’ll be enthusiastic about gaining the new skills and experience needed to start a career in policy or research. We are particularly interested to hear from people who see this opportunity as unique and critical to their career development.
How to apply
To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form and the equal opportunities form. If completing the application forms present any challenges, contact us by email so we can discussion options.
We will also be running two informal online sessions on Zoom on 9 or 13 April where you can hear from existing colleagues about what it’s like to work in The King’s Fund policy team and have the opportunity to ask questions. Please visit this job advert on our website to register. You only need to attend one of the sessions. .
Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. Sadly, we are unable to sponsor work permit applications, extensions or transfers from an existing UK employer.
CVs will not be accepted as applications. Applications must be submitted using The King’s Fund application form.
Closing date for receipt of completed applications is 19 April.
Interviews will be held in person at The King’s Fund London office on 13 May (role available to commence in June but no later than September 2026).
Seeking a purposeful career change? Start on your transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to develop the skills, knowledge, mindset, and connections to create a regenerative, equitable and just future.
Key info:
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Based in London, UK
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Full-time (4.5 days at placement & 1 half day training weekly)
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£27,010 per annum salary
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Programme dates: October 2026 - September 2027 (50 weeks)
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Apply by Monday 18th May, 9:00 am (BST).
About On Purpose:
On Purpose is tackling the greatest challenge of our time: transforming our economy from profit to purpose. Our leadership programmes develop people who will play their part in this transformation.
Together, we learn to see a different future and take action towards realising it in the organisations we work in. Our programmes seed a vibrant community who care, inspire, challenge and support one another as we make this transformation a reality.
Programme structure:
Two 6 month placements
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Through work placements with organisations driving impactful change, you'll gain hands-on experience tackling pressing social and environmental issues 4.5 days of the week. Some of our current partners include Better Society Capital, Great Yellow, BAFTA and VISA.
Weekly expert-led learning
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Our intensive Learning & Development programme involves half a day, weekly in-person sessions led by experts from across sectors. The blend of professional training and academic rigour equips you with the skills, knowledge and mindset to lead organisational and systemic change.
1:1 mentoring & coaching
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Receive support through fortnightly mentoring sessions and quarterly executive coaching, fostering both your personal and professional growth.
Join a supportive, impactful community
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You’ll be part of a tight-knit cohort of ~20 Associates, participating in training sessions every Friday afternoon together. You’ll also join the wider On Purpose community with now 1000+ alumni, connecting with a global, influential network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.
Benefits:
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Earn a £27.01 k salary - On Purpose stands out by offering a paid learning and training opportunity, saving you significant costs compared to paying for other leadership programmes or MBAs.
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Develop your ability to make an impact - Equip yourself with the skills and insights needed to drive meaningful change. Our alumni are leading transformative change worldwide in all parts of the system, with 92% currently working in the impact sector.
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Unlock purpose-driven career opportunities - Our Associates have moved into a range of impact roles, ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Director of Impact at B Lab UK and a former civil servant now Climate Lead at Ellen MacArthur Foundation.
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Standard UK holiday allowance
- A 3-day residential (expenses paid)
Who we’re looking for:
This programme is ideal for you if:
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You’re at a stage in your career where you’ve built solid professional experience and want to use your professional skills to create change in organisations, systems and beyond;
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you’re not currently in a career that aligns with your beliefs, but looking to transition into one;
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or you’re already in the impact sector and want to deepen your understanding of how systems and organisations work, develop the skills to lead transformational change, clarify your purpose and vision, and join a cohort and wider network of peers committed to putting purpose before profit.
Specific sector or industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:
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A minimum of three years full-time professional experience
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The right to work in the UK for the full duration of the programme
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Fluency in English
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Office environment experience
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Skills including project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.
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Excitement and commitment towards building a career that helps transform our economy from profit to purpose.
Diversity and Inclusion:
We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.
How to apply:
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Register your interest via our website to receive a link to your online application form.
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Closing date for applications: Monday 18th May, 9:00 am (BST).
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Interviews will be held in mid-late June.
The client requests no contact from agencies or media sales.
The Social Media and Digital Content Manager is central to shaping and delivering the Young Vic's social media and digital content strategies. This role will take ownership of the Young Vic’s social media channels, promoting the full scope of programming and projects and bringing the Young Vic’s brand and tone of voice to life for our online audiences. It will also lead the Young Vic's approach to digital storytelling and video content, finding innovative ways to engage new audiences in our programming and bring them closer to the artistic visions and processes behind our work. Cultivating digital partnerships is also key to this role; helping bring the Young Vic to new audiences.
Essential Skills
A strategic, pro-active and creative approach to social media and digital content
Sound knowledge and experience of managing social platforms
Experience briefing and booking freelance creatives, and producing video content
Experience managing social media campaigns and successfully driving reach and engagement online.
Proven copywriting and editorial skills
Experience using social media planning and publishing software, including Meta Business Suite
Knowledge of digital accessibility standards and a strong belief in inclusive content creation
A confident communicator with excellent verbal and written communication skills.
Excellent organisational and project management skills, and confidence in managing multiple priorities and stakeholders. Impeccable accuracy and strong attention to detail.
A collaborative approach, with the ability to engage multiple levels of stakeholders.
A pro-active self-starter who takes initiative and loves new challenges.
A passion for the work produced at the Young Vic, and its core mission
Experience managing budgets
Who we are
Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £40 million through their Facebook Challenges and Virtual events.
We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event.
About the Role
As a Fundraising Group Moderator, you’ll manage Facebook groups of up to 10,000 challenge participants, providing exceptional supporter care and helping participants raise five‑ and six‑figure sums for some of the biggest names in the charity sector.
This role is ideal for experienced fundraisers looking for flexible freelance work or an additional income stream. You’ll work remotely, using your own laptop and WiFi, and bring your personality, empathy and initiative to every interaction.
You must be able to begin moderation at 9am (or earlier), wrap up by 9pm, and maintain our sub‑three‑hour response time.
Key Responsibilities
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Represent the charity’s voice, uphold brand guidelines and act as the charity representative
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Maintain a safe, positive and inclusive group environment
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Identify, report, escalate and signpost all safeguarding concerns
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Provide warm, friendly and informal supporter care, bringing your own personality to create an exceptional participant experience
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Motivate, encourage and support participants throughout their challenge
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Maximise registration conversions and fundraiser activation
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Work independently, manage your own time effectively, use strong initiative and correct any errors promptly
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Follow clear processes and maintain high standards of accuracy
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Identify, solve and diffuse issues within the groups
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Engage with participants using a warm, friendly and informal tone
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Respond to posts, comments, questions and inbox messages in a timely manner (within three hours)
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Use your personal Facebook profile to moderate groups and build genuine relationships
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Post engaging daily content provided by Social AF
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Manage registrations using GivePanel or similar platforms
Workload & Peak Periods
Our challenge calendar has natural peaks, and moderators must be prepared for increased activity during September-November and January-March. These months see higher participant numbers and more concurrent events, meaning more posts, questions and supporter interactions. In addition to these seasonal surges, the first and last day of every month are consistently the busiest, as participants start and complete their challenge.
We maintain a flexible, supportive team culture, and to keep this fairness and flexibility in place, moderators must be willing to work occasional bank holidays and be available on the first or last day of each month, when group activity is at its highest.
Person Specification
Essential Criteria
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Minimum 3 years’ professional fundraising experience
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Excellent written communication
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Strong attention to detail
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Ability to work independently and manage your own time
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Confident problem‑solver with the ability to multitask
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Warm, personable communication style
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Receptive to feedback and committed to keeping high standards
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Confident using Facebook day‑to‑day, including basic functions such as posting, commenting, navigating groups and using your personal profile
Desirable
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Events or individual giving experience
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An understanding of the Facebook Challenge Model or experience of running/supporting Facebook Challenges
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Experience using GivePanel
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Experience managing Facebook Groups
Training & Expectations
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Attend compulsory training and monthly team meetings
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Join moderation briefings
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Stay up to date with new processes and training
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Be present and responsive on Slack during working hours
Interviews: Wednesday 22nd & Thursday 23rd April
Compulsory training: Tuesday 28th and Thursday 29th (10am–2pm both days)
Start date: Week commencing 4th May
Please read the full job description, including the example (on the following page) showing how hours can be split across the 9am-9pm period, before submitting your application. Applicants who do not meet the essential criteria or who do not answer the questions below in their covering statement will not be considered for an interview.
Please submit your CV and a covering statement answering the following:
What aspects of your fundraising experience and personality would lend themselves to this role? (150 words or less)
How would you see this role fitting alongside your other commitments?
If you are shortlisted at this stage, you will be asked to complete an online task in advance of being invited to an interview.
The client requests no contact from agencies or media sales.
Trainer
Location: Astolat – with opportunity for hybrid working.
Salary: £31,517 – £32,493 (Full Time Equivalent)
Do you enjoy creating and delivering training that empowers people and builds confidence — from unpaid carers to professionals across education, health and social care?
Are you excited by designing engaging, accessible sessions and adapting your approach to meet the needs of different audiences?
Do you thrive in a role that blends facilitation, creativity and collaboration?
If so, you could be our Trainer — helping increase awareness, strengthen partnerships and make a meaningful difference for unpaid carers across Surrey.
We welcome job‑share applicants:
This is a full‑time position; however, we are open to it being shared between two people working 0.5 FTE each.
If you’re interested in applying as part of a job‑share, please indicate this in your application.
The Details
- Hybrid working – you’ll split your time between our Guildford office, your home, and community locations across the County
- You’ll be in the office weekly as part of staying connected with the wider team
- A driving licence and access to a car are essential, as the role involves regular travel across Surrey
- You’ll be reporting to our Community & Partnerships Manager
Role Overview
The Trainer is responsible for creating and delivering high-quality training and development programmes for unpaid carers, professionals in the Education, Health & Social care sectors, and for corporate partners. This role is key to empowering carers with knowledge about their rights, and upskilling professionals and businesses to better support carers. The Trainer will also facilitate 'train the trainer' sessions to build capacity and extend the reach of the service's educational mission.
Person Specification
- Proven experience in designing and delivering training to adult learners
- Experience in developing inclusive and accessible training materials for diverse audiences
- Experience in evaluating training effectiveness and adapting approaches based on feedback and outcomes.
- Strong understanding of adult learning principles and training methodologies.
- Sound knowledge of safeguarding principles and procedures, with the ability to embed these into training content.
- Awareness of barriers faced by unpaid carers and the importance of inclusive practice in community engagement.
- Excellent presentation, facilitation, and group management skills.
- Ability to communicate clearly and effectively with a wide range of stakeholders.
- Strong interpersonal skills, with the ability to build trust and rapport.
- Competence in creating engaging and accessible training resources using digital tools and formats.
- Demonstrate a thorough understanding of health and safety procedures
- Ability to proactively identify and manage risks to ensure a safe environment for all participants
- Ability to work independently and collaboratively within a team.
- A formal training qualification (e.g., PTLLS/AET) or a commitment to achieve this within the first 6 months of employment.
- Full UK driving licence and access to a vehicle.
Why Work With Us
At Action for Carers Surrey, we’re committed to creating a supportive, inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel appreciated and empowered in both your work and personal life.
Our Benefits Include:
- Generous annual leave – 28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service.
- Company sick pay from day one, because your wellbeing matters.
- Paid carers’ leave, recognising and supporting those with caring responsibilities.
- Paid volunteering leave – up to two days a year to support a cause that matters to you.
- A paid personal celebration day to mark something meaningful — a birthday, family milestone, or special occasion.
- HSF – Health Saturday Fund membership, offering private healthcare support, Perkbox discounts and rewards, and an employee assistance programme.
- Flu jab reimbursement scheme to support your health and wellbeing.
- Employee payroll loan for help with unexpected expenses.
- Pension scheme with Smart Pensions, supporting your future financial security.
- Investment in bringing people together, including an annual employee conference and a summer social event to connect, collaborate and celebrate our collective impact.
- Staff carers group, offering connection, understanding and peer support.
To Apply
If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application.
Application deadline for applications is 10am on Friday 17th April.
Depending on the volume of applications received, telephone screening may take place between Tuesday 21st April and Thursday 23rd April 2026.
Shortlisted candidates will be invited to attend an interview at our offices in Guildford, Surrey. Interviews will be held between Monday 27th and Wednesday 29th April 2026, and applicants should ensure they are available on at least one of these dates.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Service
Trauma Recovery CIC is a female founded not-for-profit Community Interest Company dedicated to providing vital support services for victims and survivors of trauma. Founded in 2020, our mission is to build a safe, supportive, accessible, and sustainable service for the community.
Butterflies Lived Experience Community is an integral part of Trauma Recovery CIC, bringing together people with lived experience of sexual, domestic and/or relational trauma to form a community that supports each members ongoing recovery journey.
Every member of the Butterflies team has direct personal lived experience of sexual, domestic and/or relational trauma and use their own courage to support others to connect with theirs and use this to fuel their recovery.
The team consists of level 1,2 and 3 Lived Experience Facilitators, Volunteer Ambassadors who come together to support community members and develop the service on a co-production model.
The Level 3 LEF Role
Our Level 3 LEF role requires a Social Work qualification and registration.
As well as facilitating groups and key working, Level 3 LEF’s take responsibility for:
-
Completing initial appointments with new community members to ensure that the team has a good
understanding of their support needs and that they can be safely supported through Butterflies LEC. -
Mentoring and supporting the Level 1 and 2 LEF’s and Ambassadors
-
Working with community members, team members, Trauma Recovery leadership team and partner
organisations to develop the service. -
Facilitating the understanding trauma programmes
-
Providing reporting data to Trauma Recovery CIC Business Operations Lead and working with them to complete
reports for funders and funding/grant applications. -
Co-chairing the Lived Experience Forum
-
Contribute to the newsletters, social media, attend events to promote the service (at times this may require
attending events outside of usual working hours). -
Ensure that all team members complete required admin accurately and in a timely manner and processes are
followed. -
Highlight concerns about team members to the leadership team, identify ways to support the team or team
member and offer the support.
Our ideal candidate
- Is someone who has walked their own recovery journey, experienced therapeutic support as part of this and understands the benefits on both a personal and professional level of therapy and group support.
- They will be a qualified, registered Social Worker with relevant social work experience of co-ordinating a service, mentoring team members and working from a systemic perspective.
- They will have experience of completing risk assessments, keeping records and using software and systems to do this effectively.
- They will be able to communicate and connect with people from a variety of backgrounds, understand their individual needs and work creatively to meet them in way that supports recovery.
How to apply
As well as facilitating groups and key working, Level 3 LEF’s take responsibility for:
-
Completing initial appointments with new community members to ensure that the team has a good
understanding of their support needs and that they can be safely supported through Butterflies LEC. -
Mentoring and supporting the Level 1 and 2 LEF’s and Ambassadors
-
Working with community members, team members, Trauma Recovery leadership team and partner
organisations to develop the service. -
Facilitating the understanding trauma programmes
-
Providing reporting data to Trauma Recovery CIC Business Operations Lead and working with them to complete
reports for funders and funding/grant applications. -
Co-chairing the Lived Experience Forum
-
Contribute to the newsletters, social media, attend events to promote the service (at times this may require
attending events outside of usual working hours). -
Ensure that all team members complete required admin accurately and in a timely manner and processes are
followed. -
Highlight concerns about team members to the leadership team, identify ways to support the team or team
member and offer the support.
How to apply
Application is through our website where you will find an application pack with further information about our service and the role. Please read through the pack and complete the application form, when we read your application we hope to read not only about your experiences, but how they relate to this role and our service.
Please read the application pack in full before answering the questions.
This role requires you to have relevant personal lived experience, when completing the application, please be mindful of your own self care.
Please email your proof of professional qualifications as per the information in the application pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mental Health Recovery Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Mental Health Recovery Worker
Location: Enfield. Unfortunately there is no step free access at this service.
Salary: £27,000
Shift Pattern: 37.5 per week Monday to Sunday on a rolling rota between 07:30 - 21:00, including evenings and bank holidays. You may be required to work outside these hours depending on resident and service needs.
About the Role
We're hiring a Mental Health Recovery Worker to join our team based in Enfield. In this role, you will support residents with complex mental health needs. Offering 21 beds in a 24 hour supported accommodation to adults with complex mental health needs. We are here to promote independence and give our residents the tools needed to fulfil their lives in the community independently.
As a Mental Health Recovery Worker, you will play a key role in supporting individuals on their journey to recovery, reablement, and rehabilitation, providing person centred and trauma informed support in a psychologically informed environment (PIE), to empower residents to achieve their goals and improve their well-being. Here, you’ll support individuals transitioning from complex care or acute mental health services to a structured rehabilitation setting. Working closely with the mental health trust community rehabilitation team, you’ll help residents overcome challenging behaviour's and support medication compliance, making a real difference every day. Join us to be a part of a team that’s dedicated to empowering and transforming lives!
Key Responsibilities Include:
- Provide tailored support to residents to help them achieve their personal goals and outcomes. This may involve contributing to and developing support plans, conducting risk assessments, participating in reviews, and attending case meetings.
- Deliver all required aspects of the service efficiently and consistently. This includes welfare checks, support sessions, safeguarding monitoring, risk assessments, and involvement in training and development.
- Ensure residents fully understand their rights and responsibilities, and have access to appropriate tools, resources, and support networks to achieve their goals.
- Help design, lead, and encourage participation in a range of projects, group sessions, and community-based activities.
- Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives.
- Provide practical advice, emotional support, and life skills training to promote independence and resilience.
About You
You're someone who is passionate about delivering high-quality, person-centred support that makes a real difference in people's lives. You thrive in a team environment and are an effective communicator, able to build meaningful, long-term relationships with individuals from all walks of life. Equality, diversity, and inclusion aren’t just buzzwords to you, they’re principles you live by.
- Understanding of the needs of those who have various complex needs including mental health
- Understand and experience in supporting low to medium mental health service users
- Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
- Ability and willingness to show flexibility of working patterns, responding to the needs of the communal service and residents
- Understanding of the housing and social needs of people with multiple and complex needs
- Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
- Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CRM and Supporter Care Lead
37 hours per week.
Salary: £30,984
Treetops is entering one of the most exciting periods in its history.
With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team.
We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.
Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint.
This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.
Key Responsibilities
· Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation
· Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments
· Ensure the primary CRM holds all relevant supporter data from every source and database
· Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication
· Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed
What we’re looking for
An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring:
· Experience managing CRM databases
· Strong Excel skills, including data manipulation and transfer
· Experience developing supporter or customer relationships
· Experience handling and processing large datasets
· Knowledge of database queries, reports and imports
· The ability to communicate technical information clearly to non‑experts
How to apply
For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8.
Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview.
Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background.
Thank you for your interest in joining Treetops Hospice. Applicants must already have the legal right to work in the UK.
Ready to lead our CRM and supporter care strategy? Apply now by sending your CV and a standout cover letter — we’d love to hear from you.
Closing date: Friday 17 April 2026
The client requests no contact from agencies or media sales.
Role Details & Staff Benefits
Salary: £51,500 gross per annum
Duration: Fixed-term until 31st July 2027
Hours: 0.8 - 1 FTE (4 – 5 days per week)
Location: Hybrid – NASP has an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home. There may also be additional occasional travel required for staff days and other events.
NASP offer a range of core benefits for staff on payroll, including:
• 30 days paid annual leave per annum, plus Bank Holidays
• An additional day of paid leave per year on your birthday
• Opportunities for Volunteering & CPD days each year
• Opportunity to request flexible working arrangements, including compressed hours
• Contribution to annual eye test, eyeglass purchase, and flu vaccination
Purpose of This Role:
This is a strategic role, funded by the Sir Halley Stewart Trust, to shape future policy and practice in how faith communities support social prescribing for the benefit of local communities. This includes exploring the role of faith as a strategic partner in the government's neighbourhood health agenda. Building on the work of the current postholder, and previous work by NASP and organisations like Theos and the Good Faith Partnership, this role will take the lead at a national level by influencing, shaping and convening partners to unlock and unleash the significant resources of faith groups in contributing towards holistic healthcare delivered within the community.
The purpose of this role is to lead and co-ordinate NASP’s work on social prescribing with partners across the faith sector and enable a better understanding of how to work effectively with faith communities through social prescribing, and the role that faith and belief plays in supporting good health and wellbeing. The role will work to improve accessibility of community support through social prescribing by exploring the barriers and opportunities in faith communities and the health sector. The role will have a particular emphasis on health inequalities and explore opportunities for faith groups’ reach into deprived communities and ethnic minority communities, recognising that faith communities may be most trusted precisely where health inequalities are most acute.
The role sits in the National Leads & Evidence team, led by the Executive Director of Strategy and Partnerships. The postholder will work alongside NASP colleagues who lead on Healthcare integration; Evidence and Insights; International Social Prescribing; and connections with sectors that provide community activities and support such as the natural environment, physical activity, historic environment and arts and culture.
Person Specification:
Experience & Knowledge:
• Excellent knowledge of the health sector and/or the VCFSE (Voluntary, Community, Faith and Social Enterprise) sector
• Experience of working in a senior level role at the health and community interface that has included involvement with different faith groups or an understanding of their perspectives. This might be in a delivery or policy role.
• An appreciation of the role of the VCFSE sector in the health and wellbeing of the population and ideally an understanding of the changing healthcare landscape in England at national or local level.
• Understanding of the challenges and opportunities for faith organisations, health and care agencies, local authorities, VCFSE organisations and community groups.
• Excellent partnership building and interpersonal skills with experience of building trusting long-term relationships with partners and experience of inspiring, convening and supporting organisations to work in partnership.
• Excellent communication skills, written and verbal, both internally with peers and senior management, and externally with partners and stakeholders.
• Experience of planning and leading successful and innovative projects. Able to produce project plans and budgets and co-produce delivery plans with colleagues and partners, identifying risks and managing them together.
• Able to work independently in the role, while harnessing, contributing to, and shaping the work of the wider team, and the organisation.
• Experience in writing funding applications and developing new donor relationships to secure new funds would be an advantage. Willingness to do so will be essential.
Skills & Attributes:
• Affinity with NASP’s Values as defined in the NASP Strategic Plan
• A self-starter with a collaborative mindset.
• Strategic thinker with the ability to be proactive and spot new opportunities.
• Ability to work under pressure, prioritise work and be flexible in delivery.
Responsibilities:
Role Overview:
• Act as the faith lead within NASP, being the point of contact and key advocate for faith communities’ involvement in social prescribing, across all major traditions.
• Represent and develop faith groups’ engagement in NASP’s existing activities, programmes and events including workstreams in NASP to build the capacity of Social Prescribing Link workers (SPLWs); support the community assets that SPLW’s harness in their work; and connecting across different Government Departments to explore how social prescribing connects with strategies related to employment, youth, education and community cohesion.
• Have a specific focus of how faith communities can work with social prescribers to support those experiencing health inequalities.
• Support and inform the development of NASP’s wider workstreams and the implementation of its strategy.
• Lead and co-ordinate NASP’s national work on social prescribing with partners across the faith sector, including the Good Faith Partnership.
• Build understanding and awareness within NASP and across other sectors of what is required to support the effective provision of services, activities and information in the faith sector to promote health and wellbeing through social prescribing.
• Liaise with, and support, new and existing initiatives to build an evidence base for faith-based social prescribing.
• Convene and lead a national Faith and Social Prescribing Advisory Group, drawing together faith leaders, health system partners and VCFSE organisations to advise on priorities and act as ambassadors for social prescribing within faith communities.
• Ensure engagement of faith communities themselves in developing social prescribing strategy and policy, working with relevant partners.
• Provide high quality advice and insight on faith activity and services in support of NASP’s strategy development, communications and external briefings and meetings.
• Enable NASP’s healthcare integration team to support the strategic development of social prescribing into faith assets at Integrated Care System level and make the case for place-based investment.
• Map current tools, resources, guides and evidence and work with the Communications team to publish and promote these and to develop new resources.
• Build consensus on the key policies required for the scale and spread of social prescribing for faith communities across stakeholders; a joint vision of ‘good faith based SP’.
• Identify and shape partnership opportunities to secure additional funding and resources to help build capacity to enable future social prescribing activity to better support people’s health and wellbeing outcomes.
• Enable awareness raising, shared learning, training and best practice within the faith and health sector. This includes working with NASP's workforce development team and the Link Worker Advisory Group to integrate faith and social prescribing into information and training for Social Prescribing Link Workers.
• Support other areas of NASP’s work and strategy development. In particular, identify and harness commonalities with other sectors supporting social prescribing e.g. nature, arts and culture and heritage.
• Brief and advise the Board and Executive Leadership Team as needed.
• Budget Management - including day-to-day management, raising and processing payments and reporting.
Reporting To: Executive Director of Strategy & Partnerships
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a difference now and for the future?
Are you confident, approachable, self-motivated and have a flexible attitude?
Then join our team supporting Young Carers, aged 5-18 years, who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse.
You’ll deliver the service across Ashford and Swale, so your own car is essential. You will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and providing short-term interventions that support Young Carers to improve their resilience, educational chances and wellbeing. This might be signposting to local services, action planning or one-to-one support.
Working closely with schools and Childrens Services, you will make referrals to a range of professionals and community services, ensuring whole family needs are met and thereby reducing the impact of caring on the Young Carer.
As a CYP Coordinator, you will plan and deliver respite activities, providing opportunities for Young Carers to spend time with their peers and recognise that they are not alone.
Applicants may have relevant experience of working or volunteering in education, health or social care, or be looking to start a career working with children or young people. This is a full-time role.
You can make the difference and give a Young Carer their childhood back.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.
About the role
We recognise the value of social media in communicating with all our audiences; whether unpaid carers or their friends and families, employers, politicians, service providers, supporters and all those people who may become a carer for a partner, family member, friend or neighbour and will need information, support, and to know that there are people working to make their lives better.
This role works with colleagues across the organisation - but also in partnership with external organisations and agencies, with targets set for engagement (and other indicators of the success of our campaigns). We're working on multiple campaigns simultaneously; whether that's Carers Week, campaigns to influence changes to the law to better support carers, encouraging unpaid carers to join us as members, updating on activities in the devolved nations or getting people to fundraise for Carers UK. And we use a mix of owned, earned and paid communications to drive engagement in a challenging and crowded environment in order to get our messages to cut through. It's a busy, but varied role, in a supportive and collaborative team.
About you
Working within the communications and marketing team, you'll be confident in managing our social media accounts (we have many), ensuring we're using platforms to get our messages out to both wide and targeted audiences with engaging and timely content.
You'll be happy using tools for social listening, interacting with our audiences and building our reach. You'll be familiar with key metrics for social engagement and will be reporting back to colleagues and other stakeholders - and using this data to constantly improve our communications.
You'll be skilled in writing longer form content for our members' magazine, Caring, proof reading articles, posting content on our websites, creating graphics and making sure our content is engaging, audience focused and dynamic. Oh, and you probably know your way around an emoji set and are not scared of a well timed pun. We're a small but effective communications team and pride ourselves on getting stuck in and supporting each other when we need to deliver big on fast moving projects, so you'll need be able to juggle lots of demands while recognising the importance of always hitting deadlines.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.
The closing date for applications is 5pm, Tuesday 7 April.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK are actively interviewing as we receive applications.
Carers UK may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.






