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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Telephone Adviser
Location: Doncaster (Office Based)
Salary: £27,000 per annum
Hours: 37 hours per week, Monday to Friday, 10:30 - 18:30
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26
Make a difference when people need it most
Citizens Advice Doncaster Borough is launching an exciting new service, Energy Advice Anytime, designed to make energy advice more accessible for people facing rising energy costs, fuel poverty and financial hardship.
We are looking for a dedicated and empathetic Telephone Energy Adviser to become the first point of contact for residents seeking energy-related support.
This is an exciting opportunity to join a newly funded project that will help thousands of local households access timely, practical and independent advice.
About the role
As our Telephone Energy Adviser, you will provide energy advice at first point of contact, helping clients understand their options, resolve straightforward issues and access further support where needed.
You will use your listening skills and problem-solving abilities to identify clients' needs, provide accurate information and ensure that no one is left without access to support.
This role focuses primarily on light-touch energy advice, triage and first-contact resolution, helping people before problems escalate.
Key responsibilities
Provide telephone-based energy advice and information to clients.
Carry out initial assessments and identify energy-related issues.
Explain energy bills, tariffs and available support schemes.
Provide energy saving and affordability advice.
Identify vulnerable clients and those at risk of fuel poverty.
Complete client records accurately using our case management system.
Make referrals for in-depth advice where specialist intervention is required.
Support service targets and performance monitoring requirements.
Deliver a high-quality service in line with Citizens Advice quality standards.
About you
We are looking for someone who:
Has experience of providing advice, customer support or community-facing services.
Is confident communicating with people from a wide range of backgrounds.
Has excellent telephone and listening skills.
Can manage a busy workload and maintain accurate records.
Is committed to equality, diversity and inclusion.
Understands the challenges facing people experiencing financial hardship.
Shares the values of Citizens Advice.
Desirable
Experience of energy advice, welfare benefits, debt advice or housing advice.
Knowledge of fuel poverty and energy affordability issues.
Experience using case management systems.
What we offer
Full training and ongoing support.
Opportunity to gain a City & Guilds Level 3 Energy Awareness qualification.
Flexible and supportive working environment.
Access to Citizens Advice learning and development opportunities.
The chance to make a real difference to local people facing financial hardship.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities.
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.
Job Summary:
Rape Crisis England & Wales is the national membership and accreditation body for a network of Rape Crisis Centres that provide specialist support for survivors of sexual violence and abuse. We work to promote the needs and rights of survivors and campaign for an end to all forms of sexual violence, abuse and exploitation.
Our Fundraising and Development Officer will support our daily fundraising operations. In this role, you will be responsible for coordinating contractor relationships, managing administrative tasks, supporting our governance arrangements, collating data and ensuring smooth communication across departments. You will play a key role in optimising processes, handling logistics, and assisting in the delivery of operational initiatives.
Key Responsibilities:
The overall purpose of this role is to provide administrative and operational support across the fundraising department. You will work closely with the Head of Fundraising and Development to support donor recognition and stewardship, fundraising finance processes, and collate data for reporting against KPIs.
The key responsibilities of this role include:
Donor recognition and supporter care
• Thank Challenge event and one-off donors promptly, warmly, and accurately, within agreed turnaround times, tailoring acknowledgements by gift size, channel, and giving history.
• Administer donor recognition processes, including welcome journeys for new regular givers, milestone and anniversary acknowledgements, and recognition of mid-level and repeat donors.
• Respond to supporter enquiries by email, phone, and post in a professional and sensitive manner, escalating complex matters as appropriate.
• Handle sensitive gifts, such as in memory donations, with care and discretion.
• Support the stewardship of challenge event participants and community fundraisers, including fundraising materials, sponsorship processing, and thanking.
Individual giving and donation processing
• Record donations accurately and regularly on Salesforce, ensuring each gift is coded correctly by source, campaign, and restriction.
• Process payroll giving donations
• Maintain the Mailchimp donor database including uploading new donors
• Carry out regular reconciliations of donation income with Finance colleagues, investigating and resolving discrepancies.
• Administer regular giving, including setting up, amending, and cancelling regular gifts, and monitoring failed payments.
• Support the delivery of individual giving campaigns and appeals, with donation handling, data segmentation, and post campaign administration.
• Assist in processing and acknowledging occasional one-off donations received across all channels and platforms, including online giving platforms, direct debits, standing orders, cheques, and bank transfers.
Gift Aid
• Maintain complete and compliant Gift Aid declaration records for all eligible donors.
• Prepare and submit regular Gift Aid claims to HMRC, ensuring claims are accurate, maximised, and submitted on schedule.
• Keep an audit trail of claims and declarations in line with HMRC requirements, and support any related audit or compliance activity.
• Identify opportunities to increase Gift Aid uptake across giving channels.
Data and compliance
• Maintain accurate, up to date supporter records on the fundraising database, including contact details, communication preferences, and consent.
• Ensure all supporter data is handled in line with UK GDPR, the Fundraising Regulator's Code of Fundraising Practice, and RCEW policies.
• Run routine data hygiene tasks such as deduplication, returned mail processing, and preference updates.
• Produce simple reports on income and supporter activity to support team planning and reporting to funders and the Board.
General fundraising support
• Monitor and respond to email correspondence in the fundraising inbox
• Provide administrative support across the fundraising function as required, including trusts and foundations, corporate partnerships, and events.
• Maintain fundraising records, templates, and process documentation so that key tasks are well documented and consistent.
• Research potential donors and funding opportunities to support the organisation’s goals.
• Provide administrative support during grant application processes, including compiling documents and tracking deadlines.
• Coordinate logistics for fundraising events, including venue booking, catering, and invitations.
• Contribute to a positive, collaborative team culture and take part in team meetings and organisational activity.
• Undertake other reasonable duties consistent with the level of the role.
The post holder is expected to work collaboratively with internal teams and external stakeholders to promote the aims and values of Rape Crisis England & Wales. Therefore, this list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.
Person Specification
· A relevant qualification in Fundraising or a related field would be desirable.
· Proven experience in a fundraising role, ideally within a corporate, nonprofit, or government environment.
· Experience with fundraising activities such as donor relations, and materials preparation
· Strong ability to coordinate multiple tasks simultaneously, ensuring deadlines are met and operations run smoothly.
· Detail-oriented with excellent time management and prioritisation skills.
· Excellent written and verbal communication skills, with the ability to prepare reports, presentations, and donor correspondence.
· Ability to communicate effectively with senior leadership, team members, external stakeholders, and donors.
· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
· Familiarity with donor management platforms (e.g., JustGiving)
· Experience with Salesforce would be beneficial
· Ability to approach challenges with a proactive and solutions-oriented mindset and make decisions based on data, policies, and best practices.
*Shortlisting will be based on the candidates’ ability to demonstrate the criteria in bold.
Personal Attributes:
Eligibility
Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.
Additional Information
Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.
Due to the volume of applications received, only candidates selected for interview will be contacted.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be partnering with a well-established hospice in Harrow to recruit an Individual Giving Manager.
Location: Harrow, North West London (office-based with flexible working options)
Salary: £43,000
Hours: Full-time (37.5 hours per week)
This is an exciting opportunity to lead and grow a portfolio spanning individual giving, in-memory fundraising, lottery and legacy giving. Managing a small team, the successful candidate will develop supporter journeys, deliver multi-channel fundraising campaigns, and use data and insight to drive sustainable income growth.
They are looking for an experienced individual giving professional with a strong track record of delivering fundraising growth, developing supporter relationships, and leading successful direct marketing campaigns. Previous team management experience and excellent stakeholder engagement skills are essential.
This role is ideal for someone who enjoys combining strategic thinking with hands-on delivery and is passionate about building meaningful supporter relationships that make a lasting impact.
Key requirements:
Applications are being reviewed on a rolling basis, so early applications are encouraged.
If this sounds like you, then please do get in touch ASAP! Please contact Hannah at Harris Hill on
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Life Charity, our volunteers are at the heart of everything we do. They give their time, skills and compassion to support women, families and communities across the UK.
We’re looking for a passionate and organised Volunteer Experience and Engagement Officer to help us recruit, engage, support and celebrate our volunteers, ensuring they have a positive and rewarding experience from their first enquiry through to long-term involvement.
Accountable to: HR Advisor, Retail and Volunteer Operations Manager
Location: Home Based with travel to sites around the UK and to the Leamington Spa Office
Contract Information: 21 hours per week across a minimum of 3 days/Permanent
Salary: £15,288 actual (£25,480 FTE)
Benefits:
Internal Relationships: Directors and Heads of departments/HR Team/All staff within Services and Income Generation Teams
External Relationships: Volunteer Centres/Local Communities/Local Councils/Associations that support volunteer management/Training providers
The Volunteer Experience & Engagement Officer plays a key role in ensuring that volunteers have a positive, meaningful, and impactful experience with the charity. This role is responsible for recruiting, supporting, engaging, and retaining volunteers, while fostering a strong sense of community and alignment with the organisation’s mission.
Key Responsibilities
Volunteer Recruitment and Onboarding
Volunteer Experience and Engagement
Retention and Development
Communication and Coordination
Monitoring and Reporting
Safeguarding and Compliance
Key Outcomes
Growth in Volunteer Base
High-Quality Volunteer Experience
Volunteer Retention & Commitment
Engagement and Community Building
Effective Volunteer Deployment
Measurable Impact of Volunteering
Strong Communication and Relationships
Compliance and Safeguarding
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Manager
Location: London, Hybrid – 1 days a week in the office
Salary: £41,000 – £44,000 per annum
Reports to: Director of Fundraising
Term: Permanent
Aquilas is delighted to be partnering with a fantastic children’s charity to recruit a Community Fundraising Manager.
Reporting to the Director of Fundraising, the Community Fundraising Manager will be responsible for developing and delivering an ambitious community and events fundraising programme that generates sustainable income, builds long-term supporter relationships, and increases awareness of the charity’s fantastic work.
The role will lead the development of community fundraising, supporting and inspiring individuals, families, schools, volunteers, and local groups and companies to fundraise for the charity. In addition, you will manage a portfolio of challenge and special events, ensuring excellent supporter experiences and strong financial returns.
This is a relationship-driven role that requires a proactive and innovative Fundraising Manager with strong project management skills, experience of supporter-led fundraising, and the ability to build meaningful partnerships across diverse audiences.
The successful candidate will have previous experience in community fundraising, events fundraising, or a related supporter-led income stream. Excellent relationship-building and communication skills. Experience of managing and delivering successful fundraising events. Line management responsibility.
To Apply
To apply, please submit your CV demonstrating your community fundraising and events experience to recruiter button
(Applications will be reviewed as they are received, so early applications are strongly encouraged)
For further information about the role, or to arrange a confidential conversation, please contact:
Kieran McGorrian, Director – Fundraising Appointments, Aquilas
Aquilas are wholly committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We are truly invested in our candidates and being supportive and informative throughout the application journey