Starting point jobs

Youth Programmes Officer 

Hours: 35 hours per week 

Reporting to: Youth Programmes Manager 

About us 

The Ben Kinsella Trust is one of the UK’s leading anti-knife crime charities. We were set up following the tragic murder of 16-year-old Ben Kinsella in 2008, and everything we do is guided by his legacy. Our mission is to prevent knife crime through education and campaigning. 

Ben was a kind, creative young person who loved art, music, Arsenal FC, and making people laugh. He had big dreams of becoming a graphic designer. His death was a senseless act of violence, and the outpouring of grief and public support that followed marked the start of a movement. Ben’s own words, written shortly before his death, called for change, and his voice continues to inspire our work.  

Through immersive workshops in our Choices and Consequences Exhibitions and free online resources, we have reached over 50,000 young people so far. Our work challenges myths about knife crime, strengthens peer influence, and sparks meaningful conversations. As we grow, we remain committed to honouring Ben’s life by making a real, lasting difference to young people across the UK.  

We’re a small but growing team of 11 (rising to 14), working across Programmes, Fundraising, Communications, Finance and Operations, and Leadership. Our Programmes team is supported by a brilliant pool of freelance facilitators and actors who help bring our workshops to life. We’re now looking for an Youth Programmes Officer to join us at this exciting time. We’re looking for someone who is passionate about evidence-based interventions, thrives in a collaborative environment, and is confident working to establish and maintain relationships with external organisations. 

Ben’s legacy is our guide – we exist to stop knife crime 

About the Role 

We are looking for an education or youth work professional who can deliver our programmes to a very high standard. You will be a skilled facilitator and communicator who can engage with young people from a diverse range of backgrounds. Additionally, we are seeking someone who shares our values and is passionate about using education as a tool to support and empower young people and to stop knife crime. 

As Youth Programmes Officer you will be responsible for the delivery and coordination of our flagship knife crime prevention workshops to young people, to a high standard. You will work alongside the Programmes team to ensure workshops at our London exhibitions (currently Islington and Barking & Dagenham) operate smoothly and consistently to serve young people through the achievement of quality outcomes and maximised engagement. You will play a key part in the delivery of our Youth Ambassador Programme and contribute to the development of new programmes and opportunities during an exciting period of growth for the charity.  

Key Responsibilities 

Programme delivery

• Deliver workshops to a range of groups (primary, secondary, PRU/AP and adults), adapting to different needs
• Ensure sessions are engaging, high quality, and responsive to feedback

Programme development

• Gather and analyse feedback to improve programmes
• Support the development of new projects and resources

Workshop coordination

• Coordinate day-to-day delivery across two sites
• Manage bookings, enquiries and pre-visit information
• Maintain strong relationships with schools and partners
• Keep CRM and booking systems up to date
• Coordinate freelance facilitators and support their onboarding and training

General

• Carry out other duties as required

Person Specification 

Experience

• Delivering workshops or training to young people
• Adapting structured programmes to different needs
• Managing behaviour and supporting young people with additional needs
• Coordinating multiple tasks or stakeholders
• General admin and use of digital systems

(Desirable: programme design, training adults, relevant qualification in teaching/youth work)

Skills and knowledge

• Strong facilitation and communication skills
• Ability to build positive relationships
• Understanding of youth violence or knife crime
• Knowledge of inclusive teaching approaches

Personal qualities

• Passionate about supporting young people
• Reliable, organised and proactive
• Collaborative and professional
• Committed to equality, diversity and inclusion
• Open to learning and continuous improvement

Benefits  

• Flexible working where possible
• 27 days’ annual leave (+ bank holidays), rising with service
• Enhanced sick pay
• Pension scheme
• Cycle to work scheme
• Development opportunities

How to apply

Submit a CV and supporting statement outlining how you meet the person specification. Please also answer the two additional questions on the application form.

Deadline: Monday 24th August 09:30am.
Interviews:

• Stage 1: 27th / 28th August
• Stage 2: Week commencing 1st September (in person)

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website). 

Employer Partnerships at Unifrog

We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.

 

What you’ll do

The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences. 

Key responsibilities:

• Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.

• Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.

• Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.

• Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.

• Conduct performance reviews and support the team with their development goals.

• Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.

• Establish and develop lasting partnerships with leading networks in the early careers space.

• Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.

• Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.

Working together

You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required. 

You will report to the Partnerships Director for UK and Employers.

What we’re looking for

• 2+ years sales experience.

• Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.

• Proven track record of excellent relationship management.

• A background or interest in Early Careers/Talent or Social Value.

• Strong communication skills - both written and verbal.

• Personable and resilient.

• Innovative and able to implement and execute strategies.

• Proficient in forecasting and data analysis.

• Excellent presentation skills to represent Unifrog at events. 

• Active listening and objection handling skills

• Keen attention to detail.

• Strong organisational skills.

• Interest in the education and early careers space. 

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Be part of a growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Grow individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).

• Full-time.

• Fixed-term contract for 15 months. 

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Start date: 2nd November 2026, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 24th August 2026. 

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions below.

• Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
 

• Stage 2: Phone task (15 minutes)

• Stage 2: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Video call interviews will be held w/c 7th September 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

 

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes
  
  To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Supporter Relationship Manager

Contract type: Permanent, Full Time – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £47,423 per year with excellent benefits

*We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

While based in the Legacy and In Memory Team, the role will work with teams across the Mass Engagement Department, including Supporter Marketing and Community, Events and Education. The department is responsible for engaging and growing income and support from a range of audiences including legacy supporters, high value givers and volunteers.

About the role

As our Supporter Relationship Manager, you will create meaningful moments of connection for key supporters to deepen their commitment and work closely with key teams across the Mass Engagement Department to drive excellence in supporter experience and long-term income growth.

In this role, you will:

• Deliver exceptional personalised stewardship and build trusted relationships with key high-value supporters including legacy and mid-value supporters
• Develop and deliver a key supporter experience strategy, including in person and online thank you events and connection moments.
• Collaborate across teams to embed legacy giving conversations and create opportunities for blended giving conversations on lifetime and legacy giving.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience of building and managing meaningful relationships with supporters or customers in a fundraising or relationship management setting
• Excellent interpersonal and communication skills, with the ability to adapt your approach to different audiences and build trust
• Experience of creating and delivering a supporter experience strategy to deepen trust and commitment
• Experience of working with different stakeholders to spot cross organisation income opportunities and implement news ways of working

Although not essential, we’d prefer you to have:

• Experience of working with legacy supporters and having legacy conversations
• Experience of working within a mid-value or high-value giving programme
• Experience in public speaking and giving presentations 

Closing date: Applications close 12:00 PM UK time on Monday 24 August. Interviews are expected to take place week commencing 31 August.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36days’ holiday (this includes 8 Bank Holidays)

• Option to buy an extra 5days’ annual leave
• Employer pension contribution up to 10%
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals (after qualifying period)
• Two paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes at the end of the calendar year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Committment

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We are looking for a motivated and experienced Senior Administrator to oversee the day to day functions of the Kent and Medway administration team within Victim Support. This role is full time and based at our multi agency shared space called Compass House in Ashford Kent.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Senior Administrator you will manage a team of five administrators known locally as 'Service Delivery Assistants' to oversee the support to the Kent and Medway Victim Support Operational Teams including the Triage and Early Intervention team, the Multi Crime Service Case Workers and the Specialist Services Case Workers (Stalking, Hate Crime and Child and Young Persons)

You will manage performance and staff motivation, ensuring that the administration function operates effectively and efficiently carrying out tasks as directed by the Operations Manager. The post holder will need to be flexible and prepared to meet conflicting work demands, prioritise workloads and ensure timeframes are met whilst ensuring attention to detail.

As the role involves providing support to administrators and actively working to improve performance, you will need experience of managing people and working in a statutory, voluntary or community work setting. You will also have an understanding and knowledge of confidentiality and safe working.

Key Responsibilities

• Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required.
• Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service.
• Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices
• Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.

About You

You will need:

• Experience of working in an administrative position ideally within the criminal justice field.
• Previous experience of managing and supervising people
• Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of crime.
• Experience of performance reporting and training delivery.
• To be proactive, self‑motivated, confident working independently and able to use you own initiative
• Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint)
• Strong time management and organisational skills including the ability to meet tight deadlines.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

About the role

Breast Cancer Now is building its AI capability, and this role will help shape how we deliver it. Reporting to our Senior Lead, AI, you'll help lead the delivery of AI projects and change across the charity, taking work that has been scoped and prioritised and driving it through to completion.

You'll be the single point of coordination for AI delivery: owning plans, budgets, governance and reporting, coordinating suppliers and stakeholders, and making sure new tools land safely and are genuinely adopted. It's a hands-on role with real breadth, spanning project delivery, business analysis and support for the responsible, well-governed use of AI. And it's all in service of our vision: that by 2050, everyone with breast cancer will live and live well.

About you

You're an experienced delivery or project professional who can own delivery end to end, on time and within budget and across multiple stakeholders. You're confident with planning, budgeting and project governance, and you can flex into hands-on business analysis, defining requirements and mapping processes, when a project needs it.

You build strong relationships and communicate clearly with technical and non-technical colleagues alike. You're well organised, meticulous about accurate work, and experienced in coordinating suppliers. Experience of driving adoption and embedding new tools and ways of working would set you up well, and any exposure to digital, data or AI projects, or to a charity environment, is a bonus.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£45,000 to £50,000 per annum if London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date 24 August 2026 11:59 pm

Interview date 2 and 3 August 2026

Job Advert
Who are we?

NUS is a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students.   
NUS Charity is an exciting organisation developing and championing strong students’ unions. We connect our members and curate services to deliver advice, guidance and crisis support to students’ unions. 
We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity. 

What we do
Students’ unions can be transformational hubs for students, staff, and wider society. NUS Charity support our member’s development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students’ unions - we strive to make a difference to our members. 
The student movement is fast-paced and sometimes challenging, but we’re also a big family who support each other.   
We’re see anti-oppression as central to our mission. Education isn’t working unless it’s working for everyone in our society. We’re trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion.  

What’s the job?
The Trading Support Assistant role is a full time, permanent post within the Trading Support Department. Your purpose will be to provide administrative support to the central billing team, working across several different teams, and getting relevant information from suppliers where required. In this role, you will provide administrative support to the trading support team and review product lines, inputting and checking information across multiple systems. This will involve taking in information from different sources and entering it into a variety of different systems, making attention to detail and logic crucial skills for success. You will also act as one of the points of contact within NUS’s relationship with students’ unions who are part of the purchasing consortium and with administrative service providers, such as Focus IT. Furthermore, you will act as one of the points of contact within NUS’s relationship with suppliers to ensure that relevant sustainability information is provided through the tender processes. You will report to the Central Billing Manager.

Other responsibilities include maintaining awareness of and acting within agreed processes and procedures for central billing and contract administration, undertaking all necessary duties and activities to deliver the role’s responsibilities, alerting the Central Billing Manager to any barriers encountered and contributing to the successful resolution of any issues. You will also be expected to actively engage in individual and team professional development activities, carry out responsibilities in a resource-efficient manner, and adhere to NUS policies and practices, actively supporting and promoting the NUS vision, mission and objectives.

Who you are
To succeed in this role, you’ll need to demonstrate a comprehensive blend of experience, knowledge, skills, and attributes. Essential qualifications and experience for this position include A level equivalent experience and Microsoft Office Word and Excel experience. You must possess good IT knowledge, including Outlook, good data entry skills, and the ability to demonstrate good communication skills. The ability to work with little supervision is essential, as is being organised, logical, and analytical in all aspects of work. Finally, regarding attributes, you must demonstrate a commitment to being an active part of an environment that promotes equality of opportunity whilst recognising and valuing diversity, and the ability to keep focused and maintain a high level of attention to detail.

This is a full time, permanent post. Your normal place of work will be Stockport, and we support hybrid working and flexible working requests.

Why apply?
As well as a great place to work, we offer a range of benefits including:

• Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
• Enhanced sick, maternity, paternity, shared parental and adoption pay
• Paid volunteer days
• Health Cash Plan
• Pension scheme with employer matched contributions up to 6%
• Employee Assistance Scheme
• Cycle to Work Scheme
• Childcare Allowance
• Paid volunteering days- three days per year for full time staff

We aim to practice what we preach and offer a flexible person-centered working environment. We are open to considering requests for job-share or part-time working/ We are open to exploring flexible working patterns.
We’re committed to equality of opportunity for all and we are explicitly trans inclusive. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. 
You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
Please apply via our online application form, we are unable to accept CVs. If you are unable to complete or application due to accessibility needs please contact [email protected].

Closing date for applications is 21st August 2026

If you’re successfully shortlisted we’ll see you at an interview on 1st September 2026

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Department
Trading Support

Contract type
Permanent

Hours
35

Salary
£25,091

Benefits
As well as a generous annual leave entitlement, we also have a range of policies focused on promoting work life balance. We offer other benefits including pension, EAP scheme and discounts.

ref-229962

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, until December 2026
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children's data.

Responsibilities:

• Act as the first point of contact for supporters across phone, email, post and social channels
• Respond to enquiries, resolve complaints and provide high-quality supporter care
• Engage and inspire supporters to deepen their involvement with our work
• Support outbound communications, including thanking and stewarding fundraisers
• Maintain accurate supporter records on the CRM system and log all interactions
• Process requests for information and ensure materials are sent promptly
• Run reports to support supporter engagement and ensure donations are acknowledged
• Share supporter feedback to help improve services and organisational learning
• Work closely with internal teams and stakeholders to deliver a seamless supporter experience
• Identify ways to improve processes and contribute to continuous improvement

Requirements:

• Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
• Confidence handling enquiries and complaints with empathy and professionalism
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines
• Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
• Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

About Us

Choose Love supports refugees and forcibly displaced people across the world, ensuring they have what they need when they need it. The support we provide ranges from lifesaving search and rescue boats to hot, nutritious food, clothes and legal advice. We’re a small, agile and ambitious team who are powered by our vision of a world that chooses love and justice every day for everyone.

As our Office and Facilities Manager, you won't just keep the lights on and the supplies stocked you'll be the person who makes our office a place people actually want to be. You'll bring warmth, energy and sharp organisational instincts to everything from health & safety and vendor contracts to onboarding new colleagues and pulling off brilliant team events. You'll also lend a hand to our People team with day-to-day HR admin, so a genuine interest in people operations is a real plus.

What you'll be doing:

• Running the office day-to-day supplies, suppliers, maintenance, tech liaison, and everything in between
• Leading on health & safety, fire risk assessments, evacuation drills and workplace compliance
• Being the friendly first point of contact for office and facilities queries, and for general enquiries via our website
• Supporting the People team with HR admin onboarding, records, recruitment coordination and starter/leaver processes
• Organising all-staff meetings, away days and key events that bring our culture to life
• Negotiating contracts and driving value for money with external suppliers

What we're looking for:

• A proven track record running a fast-paced, high-functioning office
• Strong organisational and project management skills, with the ability to juggle multiple priorities calmly
• Experience negotiating and managing contracts and external contractors
• Confidence with MS Office, Google Workspace and everyday office systems
• Solid working knowledge of office health & safety and risk management
• A discreet, trustworthy approach to sensitive information
• A natural host someone who makes people feel welcome, valued and included
• A genuine commitment to Choose Love's mission and to embedding EDI into everything you do

Charity sector experience is a bonus, not a requirement what matters most is your energy, your organisational skill, and your commitment to creating a workplace where people can do their best work.

If you're a proactive problem-solver who thrives on variety and wants your work to genuinely matter, we'd love to hear from you.

Business Support Administrator

£30,000 per annum | Permanent | Full Time
Blackfriars, London | Office Based (5 Days Per Week)

Wandle Housing Association is looking for a proactive, organised and customer-focused Business Support Administrator to join our Health, Safety & Facilities team.

As the first point of contact for visitors, you'll play a key role in creating a professional first impression while providing vital administrative and facilities support to colleagues across the organisation.

This role would suit someone with reception, front of house, concierge or customer service experience who enjoys working in a busy office environment.

What You'll Be Doing

• Providing a professional front of house and reception service.
• Welcoming visitors, issuing security passes and managing meeting rooms.
• Delivering excellent customer service to internal and external stakeholders.
• Supporting the business with a variety of administrative tasks, including occasional minute taking.
• Managing post, office supplies and stock levels.
• Supporting Health & Safety and Facilities activities, including office inspections and liaising with contractors.
• Acting as a First Aider and Fire Warden (training provided if required).

What We're Looking For

Essential:

• Front of house, reception or concierge experience (office experience preferred, but other customer-facing sectors welcome).
• Excellent customer service skills and a professional, approachable manner.
• Strong organisational skills and the ability to work independently and as part of a team.
• 5 GCSEs (or equivalent), including English.
• First Aid at Work qualification or willingness to complete the training.

Housing sector experience would be an advantage but is not essential. We're happy to consider candidates with around 6 months to 2 years' experience.

What's On Offer?

• £30,000 per annum
• Excellent benefits package
• Permanent, full-time opportunity
• Office-based in Blackfriars, Monday to Friday

Recruitment Process

Shortlisted candidates will complete an online TestGorilla assessment covering communication style, phone support and customer service skills (to be completed within 48 hours using a webcam).

In person interviews are planned for Monday 10th August and Wednesday 12th August. We're ideally looking for someone who can start mid to late August, so applicants with a maximum two-week notice period are encouraged to apply.

If you are interested in the role, please ensure as much of the essential experience is clearly highlighted (where possible) in your CV in bullet points under your previously worked at organisations and send it to  before Thursday 6th of August.

About the role

We are looking for someone solutions-focussed with expertise in delivering needs-led specialist support services to be our new National LGBT+ Independent Sexual Violence Advocate.

This role builds on work that we have been doing for decades to support and empower LGBT+ people who have experienced sexual violence. Your work will enable LGBT+ people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community.

You will work directly with LGBT+ victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.

You will sit alongside our other advocates supporting LGBT+ people facing abuse or violence. You will work with mainstream services to ensure the voices and experiences of LGBT+ survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT+ people facing abuse and violence.

For more information on this role please download the attached job description on the next page.

Location:This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK (Averaging the need to travel into London one day a month).

Galop will cover the cost of any extra expenses regarding this in line with our expenses policy

Hours: Full Time (35 hours per week)

Contract: Fixed-term until 31st March 2027

Reports to: National Advocacy & Support Manager/National Team Lead

Salary: You will start on scale point F1, £28,330.41 per year

Closing Date: Applications should be submitted by 10am 1st September 2026

Interviews will be held on 16th September 2026 via Microsoft Teams

REF- 230 111

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, until February 2027
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children's data.

Responsibilities:

• Act as the first point of contact for supporters across phone, email, post and social channels
• Respond to enquiries, resolve complaints and provide high-quality supporter care
• Engage and inspire supporters to deepen their involvement with our work
• Support outbound communications, including thanking and stewarding fundraisers
• Maintain accurate supporter records on the CRM system and log all interactions
• Process requests for information and ensure materials are sent promptly
• Run reports to support supporter engagement and ensure donations are acknowledged
• Share supporter feedback to help improve services and organisational learning
• Work closely with internal teams and stakeholders to deliver a seamless supporter experience
• Identify ways to improve processes and contribute to continuous improvement

Requirements:

• Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
• Confidence handling enquiries and complaints with empathy and professionalism
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines
• Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
• Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Do you have a passion for working with people and the ability to empathise with others?

Working as a Night Concierge, you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies, undertaking regular health and safety checks on patrols, basic cleaning and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team.

Birkenhead Street is a 31-bed hostel. There is also one emergency bed space which is used by the Camden Safer Street team to move people directly off the street. Our main client group is homeless people 19+ (male and female) including rough sleepers, ) with varied support needs.  Birkenhead Street is staffed 24/7 with a combination of Project workers, Night workers, Night Concierges and a small Management team.

Shift pattern will be 4 nights on, 4 nights off, 9.30pm-7.30am (10-hour shifts, no break). This will be working alongside a Night Worker.

About you

We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults. You will need to be able to interact with clients in a positive and friendly manner, and be passionate about working in a service that supports vulnerable adults. In addition to this;

• You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations.
• You’ll also be expected to be punctual, awake and alert at all times during your shift and act with integrity, within our policies and procedures.

You don’t need to have direct experience; above all we are looking for hard-working, committed individuals who have a genuine desire to support people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am 17th August 2026

Interview and assessments on: 27th August 2026