Support jobs

Join Together Active as our HR Admin Officer and help create a positive employee experience in a values-led charity tackling inequality through physical activity. 

This flexible, part-time role offers hybrid working, a 4-day-week organisation culture, and the opportunity to support recruitment, onboarding, HR administration and governance across our charity.

We're looking for an organised and proactive HR Admin Officer to support the smooth running of our people processes. Working closely with the Business Manager, you'll provide efficient, accurate and compliant HR administration across the employee and volunteer lifecycle. You'll play a key role in recruitment, onboarding, HR records management, compliance and governance support, helping to create a positive experience for everyone who works with Together Active.

About You

You'll be highly organised, detail-focused and confident managing confidential information. You'll have experience providing administrative support, strong communication skills, and a commitment to creating an inclusive workplace where people feel valued and supported. Experience of HR administration, recruitment processes or governance support would be advantageous.

Why Join Us?

• Part-time, 16 hours per week 
• Salary £28,000 FTE (£14,000 actual salary) 
• Hybrid working across home, office and Staffordshire locations
• 4-day working week organisation with no reduction in pay or holiday entitlement (pro rata) 
• Health and wellbeing cash plan, virtual GP and retail discounts.
• Up to 8% employer pension contribution.
• A collaborative, compassionate and inclusive team committed to making a difference across Staffordshire and Stoke-on-Trent.

About the Role

We are looking for an experienced People & Culture Generalist to join our team on a maternity cover basis.

This is an excellent opportunity for a CIPD-qualified HR professional who enjoys employee relations work and wants to make a meaningful impact within a values-driven Charity.

You'll provide professional HR advice and support to managers and employees across the charity, leading on a range of employee relations matters and helping to ensure fair, consistent and legally compliant people practices.

Working closely with the Employee Relations Specialist, you'll take ownership of day-to-day case management, enabling the wider People & Culture team to focus on strategic projects and organisational development.

Key Responsibilities

• Manage a range of employee relations cases including:
  • Investigations
  • Disciplinary processes
  • Grievances
  • Performance management
  • Probation reviews
  • Conduct issues
  • Informal employee concerns
  • Restructure consultations

• Ensure HR policies and procedures are applied consistently and in line with employment legislation.
• Support with the HR inbox and respond to manager and employee ER queries.
• Support payroll administration through accurate and timely submission of employee changes.
• Assist with organisational change activities, policy reviews and HR improvement projects.
• Coordinate training activity and support compliance with mandatory learning requirements.
• Maintain accurate HR records and case documentation.

About You

You will be a confident and pragmatic HR professional who is comfortable managing a varied caseload and building trusted relationships with managers at all levels and is able to prioritise accordingly.

Essential requirements:

• CIPD Level 5 qualification (or equivalent experience).
• Previous experience in a generalist HR and ER role.
• Strong employee relations case management experience.
• Good understanding of UK employment law and HR best practice.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using HR systems and Microsoft Office applications.
• Ability to work independently whilst recognising when to seek support.

Desirable:

• Experience within the charity, healthcare or not-for-profit sector.
• Experience supporting organisational change and consultation processes.

What We're Looking For

You'll be:

• Empathetic and approachable.
• Fair and solutions-focused.
• Organised and resilient.
• Confident in advising managers and handling sensitive situations.
• Committed to inclusion, wellbeing and positive employee experiences.
• Passionate about making a difference through your work.

Why Join Catalyst?

• Hybrid working
• Flexible part-time hours
• Opportunity to make a genuine impact within a respected Surrey charity
• Supportive and collaborative culture
• Meaningful work that contributes to improving lives across local communities

Safeguarding

This role is subject to an Enhanced DBS check. A history of drug, alcohol or criminality issues will not automatically exclude applicants from consideration.

We’re looking for two Youth Workers (one Lead Youth Worker, and one Support Youth Worker) to plan, deliver and facilitate educational and social activities for separated children (up to 21 years old) in the context of an interactive youth club to be held weekly in partnership with Corner House Youth Project in Stockton-on Tees.

Although the Lead Youth Worker will prepare and deliver the materials, supported by the Support Youth Worker, they will also have the back-up of a Support Worker from Corner House and a social worker or personal advisor from Stockton-on-Tees Council.

Club Class is a long-standing project for The Separated Child Foundation, and Club Class in Stockton-on-Tees is a new location for us, launching as a 1-year pilot in October 2026.

Supporter Care Executive

Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?

We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.

Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London

Working Pattern: Hybrid working, with a minimum of two days per week in the office

The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.

Key responsibilities include:

• Responding to supporter enquiries by phone and email
• Providing information and support relating to fundraising activities and donations
• Supporting individuals taking part in fundraising campaigns and events
• Ordering fundraising materials and assisting supporters throughout their fundraising journey
• Accurately maintaining supporter records on the CRM database
• Processing donations and supporting banking administration
• Sending supporter acknowledgements and thank you communications
• Providing general administrative support to the fundraising team

About You We are keen to hear from candidates who have:

• Excellent customer service and communication skills
• Experience handling a high volume of enquiries by phone and email
• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and data accuracy
• A positive, proactive and team-oriented approach
• The ability to remain calm and professional in a busy environment

Experience within supporter care, fundraising administration, membership services, customer service or a similar role would be advantageous. Experience using a CRM or database system is desirable but not essential.

Why Apply?

• Join a respected charity delivering meaningful impact
• Work within a welcoming and supportive team environment
• Gain valuable experience within fundraising and supporter engagement
• Enjoy a flexible hybrid working arrangement
• Play an important role in supporting a worthwhile cause

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Festival Administrator will provide practical, hands-on support to volunteers and the wider Festival team in the run-up to and during Limmud Festival. The role will focus on coordinating and responding to the needs of participants and volunteers, helping ensure the smooth and effective delivery of the event. Limmud Festival 2026 takes place in the Midlands from 25–30 December 2026 and the Festival Administrator are expected to be at the event. 

We are looking for a proactive, resilient and compassionate Independent Domestic Violence Advocate (IDVA) to join our team supporting Victims & Survivors on a hybrid basis working both at home and from our office in Shoreham-by-Sea that may require regular travel throughout Sussex.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide frontline services to support medium-risk victims of domestic abuse and work within a multi-agency framework to complete risk assessments, safety planning and offer advocacy & practical support.

Key tasks include:

• Assessing risks and needs using evidence-based checklists.
• Delivering tailored support and information.
• Working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe.
• Understanding legal frameworks for protecting children and vulnerable adults.
• Providing advocacy on legal, housing, health, and financial options.
• Empowering clients to recognise domestic abuse dynamics.
• Participating in Multi-Agency Risk Assessment Conferences (MARAC) when required.
• Working with a team to deliver respectful, dignified, and sensitive services.
• Maintaining accurate and confidential case records.
• Complying with data protection laws and organisational policies.
• Staying updated with procedures, policies, and professional codes.

About You

You will need:

• Experience of working in support and advocacy with victims of domestic abuse is advantageous
• Experience managing caseloads; identifying and assessing risks and needs, providing a tailored service through individual safety planning, advocacy, emotional and practical support.
• To be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.
• To ideally hold a SafeLives IDVA accreditation, relevant degree, vocational qualification or relevant experience of delivering a service and working with domestic abuse victim's/service users in a statutory, voluntary or community work setting. Additional training will be provided to achieve SafeLives IDVA accreditation if not currently held.
• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Commitment to equal opportunities and diversity.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for an Independent Domestic Abuse Victim Advocate to join the Children & Young People team in Warwickshire, working 37.5 hours a week. The job is home based but there is extensive, daily travel across Warwickshire

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a Children & Young Persons Independent Victim Advocate:

• Provide one to one support to children and young people (mostly face to face)
• Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for children & young people.
• Play a vital role in ensuring we provide high quality, end-to-end support to children & young people to help them to recover from the effects of crime.
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures.
• To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.

You will need:

• Experience of working with children and young people.
• Excellent communication skills

This role involves extensive travel throughout Warwickshire travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Supporter Engagement Manager

£38,709pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working (minimum 40% in person collaboration per month)

Please note, this is a fixed-term role linked to a maternity cover, ending no later than June 2027. Due to the nature of the contract, it may end earlier if the substantive postholder returns sooner than expected, subject to the notice arrangements set out in the contract.

Join us at WWF-UK – Supporter Engagement Manager

About the role

We’re excited to be recruiting a Supporter Engagement Manager to help WWF-UK build stronger, longer-lasting relationships with our supporters.

Sitting within the Supporter Retention team, you’ll help shape and deliver supporter journeys for some of WWF-UK’s key regular giving products, including Junior Adoptions and Go Wild Junior Membership.

You’ll be responsible for planning and delivering engaging supporter communications across digital, direct mail, telemarketing and other channels, making sure every interaction feels relevant, valuable and connected to the impact of our work.

Working closely with the Senior Supporter Engagement Manager, Supporter Engagement Editor and colleagues across digital, content, supporter care and fundraising, you’ll help develop campaigns and journeys from initial idea through to delivery, evaluation and improvement.

You’ll use insight, data and supporter feedback to understand what is working, identify where journeys can be improved and test new approaches that strengthen engagement and retention. You’ll also keep an eye on trends, competitor activity and new opportunities, helping WWF-UK continue to evolve its fundraising products and supporter experience.

This is a varied, hands-on role combining campaign management, content development, digital engagement, supplier management and performance analysis. You’ll coordinate activity across internal teams and external partners, manage budgets and timelines and make sure campaigns are delivered to a high standard.

You’ll also have the freedom to spot opportunities to surprise and delight existing supporters, creating timely and engaging moments that help strengthen their connection with WWF-UK.

We’re looking for someone who is organised, curious and motivated by understanding what makes supporters engage and stay connected. You’ll be comfortable managing detail and deadlines, working collaboratively across teams and using insight to continually improve the supporter experience.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

· Experience working in fundraising, marketing, supporter engagement or a related area

· Experience planning and delivering direct marketing or supporter communications campaigns across more than one channel

· Experience working with digital marketing or digital supporter journeys

· Strong project management and organisational skills, with the ability to manage campaigns from planning through to delivery and evaluation

· Experience using data, insight or campaign results to assess performance and improve future activity

· Good numerical and analytical skills, including experience working with budgets, targets or KPIs

· Strong written and verbal communication skills, with the ability to work confidently with colleagues, suppliers and partners

· Experience coordinating input and feedback from different teams and stakeholders

· Experience working with external agencies, suppliers or production partners

· Strong attention to detail, with the ability to manage multiple deadlines and priorities effectively

· Experience working with CRM systems, databases or similar tools

· Ability to work independently, use initiative and identify opportunities to improve supporter journeys or ways of working

· Understanding of the importance of delivering a consistent, high-quality supporter experience

· Ability to work collaboratively and build strong relationships across teams

Desirable

· Experience working specifically within charity fundraising or supporter retention

· Experience delivering campaigns across direct mail, email, telemarketing and digital channels

· Experience developing or improving regular giving, membership or subscription products

· Experience working with print production and fulfilment

· Experience developing content or briefing creative work for supporter communications

· Experience testing and optimising digital journeys or communications

· Experience monitoring supporter or customer retention

· Knowledge of relevant fundraising, data protection and marketing regulations

· Experience supporting or coaching colleagues

· Experience representing an organisation through external fundraising or marketing networks

· An interest in WWF-UK’s work and a commitment to our mission

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year pro-rated, rising one day each year to 31 days plus bank holidays

• Flexible working options, to support your work life balance

• 5% employer contribution to pension, rising to 10% with employee contribution

• Learning and development opportunities to help you grow

• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We're a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date - 23/08/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

We're looking for a compassionate, highly motivated individual with experience in addiction recovery, behaviour change, wellness, and/or mental health to join our small, passionate team.

Role details: Full-time (30–37.5 hrs available) | £24,784–£28,734pa | Home-based, equipment supplied | 27 days leave + Christmas Eve, rising to 31 max | Now Pensions | EAP with Health Assured | Permanent, subject to probation.

You'll support volunteer facilitators and partners to grow SMART Recovery meetings across the South of England (excluding London), making our 4-Point Programme(s) more accessible to people managing addictive behaviour(s):

• South East: Berkshire, Buckinghamshire, East Sussex, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey, West Sussex
• South West: Bristol, Cornwall, Devon, Dorset, Gloucestershire, Somerset, Swindon, Wiltshire

Applicants must reside in the South of England, excluding London.

Job share considered: One employee can cover both regions, but we're open to a job share, i.e. one person for the South East 3 days per week, another for the South West. If full-time or dual-region work isn't feasible, please still apply.

What you'll need:

• Hands-on experience facilitating groups/meetings and an understanding of great facilitation.
• General awareness of addiction recovery and/or our 4-Point Programme(s); being a qualified SMART Recovery or SMART Family & Friends Facilitator, or former participant, is an advantage.
• Ability to bring people together, champion our mission, and create a safe, empowering space for growth and recovery.
• Strong presentation skills that engage, inspire, and inform, with volunteers, via Zoom training, or partners.
• Willingness to grow our footprint, diversify partnerships, and encourage uptake, including representing UKSR at events and conferences.
• Ability to work autonomously to a high standard.
• Stable internet connection and dedicated work space.
• Valid UK driving licence and a car for regular regional travel.

We welcome applicants with lived experience of addiction, your own journey or closeness to someone else's, bringing empathy, authenticity, and deep respect for others' experiences.

You'll be self-motivated, highly organised, able to manage time, workload, and travel independently, and skilled at uplifting and empowering others. Also with the emotional intelligence to support people who've faced adversity within clear professional boundaries.

Essential experience:

• Working with individuals/professionals in a relevant sector (addiction services, behaviour change, wellness, mental health).
• Supporting and developing volunteers.
• Delivering training, ideally in peer-support or recovery settings.
• Building strong working relationships with relevant organisations.
• Giving/receiving feedback and reflective practice.

You'll also contribute to key projects shaping SMART Recovery's future, so project management skills are required Particular interest in training and programme quality, volunteer management, social media/marketing, or business development can be developed as part of your role.

As a home-based role, you'll build meaningful relationships remotely, via email, phone, and video calls, bringing energy and adaptability to make remote working feel personal and productive. Regular travel across your region(s) is essential, visiting meetings and partners and supporting facilitators.

It is essential that you live in the South of England (excluding London).

Fixed term 2 years from starting date with potential to extend

Shape services that change lives.

The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.

This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.

You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.

We’re looking for someone who:

• Is passionate about service quality and impact 
• Enjoys turning ideas into meaningful actions and services 
• Can think strategically whilst remaining practical
• Ability to scope and scale 
• Understands the importance of lived experience and co-production 
• Wants to make a genuine difference

If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.

Providence Row has supported people facing homelessness in East London since 1860. Our Day Centre is often the first place people come when they need help. It is a space where people can eat, shower, speak to staff, and be welcomed with dignity.

As a Day Centre Assessment & Reconnection Worker, you will play a key role at that first point of contact. You will ensure people are welcomed calmly, understood quickly, and supported to access the right pathway. This is a role focused on assessment, decision-making, and connection rather than ongoing casework.

You will also support geographical reconnection where appropriate, including accompanying clients to local authorities across London, ensuring plans are realistic, safe, and grounded in dignity.

The ideal candidate 

• Experience working with people affected by homelessness or multiple disadvantage.
• Confidence carrying out trauma-informed assessments and making clear, proportionate decisions.
• Understanding of housing pathways, rough sleeping processes, and local connection rules.
• Ability to remain calm and boundaried in challenging or fast-paced environments.
• Strong communication skills and the ability to build trust quickly.
• Good organisational skills and confidence using IT systems and databases.

Desirable

• Experience in a day centre, drop-in, or similar frontline setting.
• Knowledge of local authority homelessness duties and processes.
• Experience supporting reconnection or working across borough boundaries.
• Lived experience of homelessness or working alongside peer-led approaches.

What you'll be doing 

• Provide a calm and respectful welcome – create a steady, inclusive environment where people feel seen and understood from the moment they arrive.
• Carry out triage and assessment – hold light-touch front-of-house conversations and complete holistic, trauma-informed assessments where needed.
• Connect people to the right support – refer into Advice & Support, health, substance use, safeguarding, and progression pathways.
• Support reconnection across London – plan and carry out safe, informed reconnections, including accompanying clients to local authorities where appropriate.
• Work alongside volunteers and peers – model strong practice and support a consistent culture of dignity and hospitality.
• Record clearly and consistently – ensure all contact, decisions, and pathways are accurately recorded to support continuity and learning.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 28 Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Job Title: Independent Domestic Violence Advocate - Fixed Term (until 31 March 2027)

Location: Warwickshire
Salary: £26,701.36per annum 
Contract type: Full Time, Fixed Term (Until 31 March 2027)

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence.

We are looking for a skilled, values driven IDVA who is committed to challenging inequality, reducing harm, and improving safety for adults and children affected by domestic abuse. You will bring relevant professional experience, strong skills in assessment, engagement, safety planning and communication, and the ability to work safely in complex and high risk situations. We are seeking people who can hold clear boundaries and accountability while offering empathy, curiosity and respect. You will work in a trauma informed, survivor centred and strengths based way, recognising each survivor as the expert in their own life. You will understand how gendered power, oppression and structural barriers shape survivors’ experiences, and you will be confident applying these principles in your practice.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 3 September 2026

Interview Date: 11 September 2026

Supporter Care Assistant (Full-Time | Temp Contract)
Location: Hybrid – 2 days/week in London office (set days), remainder remote
Contract: August – December 2025
Hours: 34 hours per week
 

I am working with a well-known charity to recruit a Supporter Care Assistant for a key campaign period. This is a fantastic opportunity to join a high-impact team supporting two of their flagship fundraising initiatives.

Key Responsibilities:

• Handling phone and email enquiries from campaign participants
• Logging supporter interactions and updating records in the CRM
• Processing donations accurately
• Sending thank-you cards as part of the donor journey

Ideal Candidates Will Be:

• Warm, personable, and confident speaking with supporters
• Comfortable managing calls and admin tasks simultaneously
• Detail-oriented and organised
• Based in London (due to office-based days)
• Experience with supporter care or databases is a plus – full training provided

If you're passionate about making a difference and thrive in a supporter-facing role, this could be the perfect fit.

Apply online today to register your interest – interviews happening quickly.

What you will do as part of our team

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a wel-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers