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Team: Advocacy
Location: Remote with travel to Westminster approx. twice a month
Work pattern: 35 hours per week, Monday-Friday
Salary: Up to £31,918.98 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Assistant Advocacy & Government Relations Officer:
- providing day-to-day support for the whole advocacy team
- undertaking core advocacy tasks such as leading on daily political and media monitoring
- conducting online research to add value and support overall work of the team
- providing meeting and event support
- assisting with preparation of briefings for parliamentary debates
- reporting on the outcome of campaigns to the advocacy team
- content creation for the advocacy web pages
- general administrative duties
About the Advocacy team:
The Advocacy & Government Relations team leads the charity in influencing decision-makers and those whose policies, practices and decisions affect cat welfare across the UK. The small, highly motivated team works to influence legislators (national and devolved governments), professional organisations and corporates. The team has successfully influenced the law on microchipping, pet theft and commercial kitten sales in England and worked with the Scottish Government to regulate cat breeding and rehoming activities. The team also runs digital campaigns as part of its strategy.
What we’re looking for in our Assistant Advocacy & Government Relations Officer:
- lives within a commutable (within one hour) distance of Westminster
- experience working in advocacy, public affairs or influencing work (which may include campaigns) and knowledge of UK political systems
- proven experience extracting relevant information from political monitoring sources
- strong administration skills, including project and spreadsheet management
- experience, or an understanding, of dealing with high profile/ VIP individuals e.g Ministers, MSPs, MLAs, MPs, etc
- experience completing online and desk research
- experience or understanding of event organisation
- experience preparing PowerPoint presentations
- proven ability to multi-task and work independently on own initiative, accurately and under pressure
- agile, happy to be hands-on and help in all areas of the advocacy team
- confident using Microsoft Office (Word, Excel, Outlook, Powerpoint, Zoom and MS Teams)
- knowledge of our work and campaigns and an understanding of the charity sector
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Application closing date: 20th April 2026
Virtual interview date: 11th & 12th May 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. anonymised application form
2. video screening
3. Virtual interview with task
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering palliative and end of life care and support across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
As an Associate Director, Caring Services, you will play a pivotal leadership role in making that belief a reality—shaping, delivering and growing high-quality caring services across London and the Home Counties.
This is a senior, influential role for an experienced leader who thrives at the intersection of strategy and operational delivery, and who is motivated by impact, partnership and purpose.
Job DescriptionReporting to the Managing Director, you will be accountable for the strategic and operational leadership of Marie Curie’s caring services within your place, ensuring services are high quality, financially sustainable and responsive to the needs of patients and communities.
You will lead performance, planning and partnership development, translating national strategy into local delivery while identifying opportunities for growth, innovation and improved outcomes.
Salary: £77,000 - £85,500 per annum
Contract: Permanent
Hours: Full time – 35 hours per week
Base: Hybrid – Home + a minimum of 1 day per week in our London Head Office
Application Process
Please click here to view the full job description
What you’ll be responsible for
As a senior leader within Marie Curie, you will:
We’re looking for a leader with the credibility, judgement and drive to operate at a senior level in a complex healthcare environment.
You will bring:
This is an opportunity to shape services that truly matter, working at scale, with autonomy and influence, in an organisation driven by compassion, collaboration and excellence.
You’ll join a senior leadership community committed to innovation, partnership and delivering meaningful impact for people at the end of life.
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
We are looking for a Coordinator to help our small Quaker peace organisation to continue to thrive when our current Coordinator retires at the end of 2026.
You will work with NFPB trustees and members to support Quakers in the North of Britain in their peace work, which covers a wide range of issues. As the only employee, you will need to be self-motivated, flexible and able to work with volunteers and other organisations. The role includes planning and arranging events, networking, communications and administrative tasks. We are looking for someone who is passionate about helping others work for peace.
We would like the new Coordinator to be in post by early October to allow a reasonable handover with the current Coordinator.
NB: Whilst the office is currently in Bolton, this may move if a different location is more appropriate for the succesful candidate
Applications MUST be received by 24 April 2026, 5pm. There is no application form. We invite candidates to submit their CV together with a one page statement outlining their motivation to apply for this role and the names and contact details of two referees (one of which might be some one who knows you personally outside a work context).
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Training & Commercial Manager (Maternity Cover – 9 Months)
The Role
The Royal Statistical Society (RSS) is an internationally respected professional body with over 12,000 members, dedicated to advancing the use of statistics and data for the public good. Our commitment to training and professional development is central to our mission, helping individuals and organisations put data at the heart of understanding and decision-making.
We are seeking an experienced Training & Commercial Manager to oversee the operation, promotion and delivery of the Society’s flagship training and commercial activities during a maternity cover period.
You will lead the management of our entire training portfolio, ensuring high‑quality course delivery, coordinating and supporting trainers, and building strong relationships with clients and stakeholders. You will ensure RSS training reflects current market demand, is well planned, financially robust and positioned for sustainable growth. Alongside training, you will oversee the Society’s smaller advertising income streams, including Significance magazine and the RSS jobs board, ensuring effective administration, customer satisfaction and sustainable revenue growth.
On a day‑to‑day basis, you will manage the full operational delivery of the training programme – coordinating logistics, maintaining clear communications with trainers and delegates, responding to enquiries, and overseeing the Moodle learning platform. You will manage key financial processes including invoicing, budgeting and reporting, and act as the central point of contact during live course delivery to ensure smooth and professional execution.
Finally, working closely with colleagues from across the organisation, you will develop effective marketing campaigns to promote training and commercial activity, drive bookings and achieve financial targets. You will also contribute to cross‑organisational projects, including the RSS website redevelopment, ensuring training and commercial activity is effectively integrated across the new site.
Your main responsibilities
Who are we looking for
Contract Terms
Apply now
If the above sounds like you, we’d love to hear from you! To apply please upload your CV and a cover letter (no more than two sides of A4) outlining your relevant skills, experience and why you would excel within this role.
Applications close: Monday 4th May 11.30pm
The client requests no contact from agencies or media sales.
Reporting to: Major Giving Lead - Trusts and Foundations
Location of Work: Remote, with some requirements to travel to our London office
Contract Type: Full-time, 35 hours per week, although 28 hours per week or compressed hours may be considered. The role may require occasional evening and weekend work.
Contract Length: Permanent
Salary: £37,500
BACKGROUND
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies.
Magic Breakfast provides a nutritious breakfast to over 350,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target children most in need without barrier or stigma.
We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive.
JOB PURPOSE
The Major Giving Manager – Trusts and Foundations will sit within the newly formed Major Giving team, playing a pivotal role in driving new business and helping to deliver £3.36m of income across major giving in the financial year 2025/26.
Reporting to the Major Giving Lead – Trusts & Foundations, this role will lead on new business development within the trusts and foundations portfolio, with a strong focus on identifying, cultivating, and securing support from new funders. The postholder will be expected to proactively generate and pursue opportunities, using creativity, insight, and strong relationship-building skills to grow a robust pipeline of high-value prospects.
This role will involve actively networking, attending events, initiating and developing relationships with prospective funders, and creating compelling, tailored proposals to secure significant new income. Alongside this primary focus on new business, the postholder will also contribute to the stewardship and growth of existing funders to maximise long-term value and impact.
Working collaboratively across the wider Major Giving team, the role will support cross-portfolio opportunities and integrated cultivation strategies, and where appropriate, flex to support engagement with individual donors. The postholder will also work closely with the Business Development Lead in Scotland to ensure a coordinated and strategic approach to prospecting, relationship management, and pipeline development.
The successful candidate will be a highly motivated and entrepreneurial fundraiser, with excellent writing and interpersonal skills, who thrives on building new relationships and securing income. They will join a dynamic and passionate team working to end child morning hunger and unlock opportunities for the next generation.
KEY RESPONSIBILITIES New Business
Lead the development and delivery of new business across the trusts and foundations portfolio, driving a significant contribution to the Major Giving target of £3.36m in 2025/26 and building a strong pipeline for future years.
Proactively identify, research and pursue high-value funding opportunities, using insight, creativity, and sector knowledge to generate a strong and diverse prospect pipeline, and working collaboratively with the Major Giving team to share intelligence and avoid duplication.
Take ownership of cultivating new prospects, initiating and developing relationships through networking, events, and direct engagement, and confidently progressing opportunities from early-stage prospecting through to secured income.
Prepare, develop and submit compelling, high-quality proposals and budgets tailored to funder priorities, with a strong focus on securing larger, multi-year and strategic funding opportunities (£50,000+).
Design and implement proactive and strategic cultivation pathways for new funders, including multi-touch engagement plans and partnership approaches with colleagues to strengthen relationships and maximise conversion.
Work cross-organisationally to identify, shape and develop fundable projects, proactively aligning organisational priorities with funder interests to unlock new income opportunities.
Contribute to the development of compelling cases for support and propositions, using insights from the trusts and foundations landscape to inform and strengthen wider major giving and philanthropic strategies.
Work closely with the Business Development Lead in Scotland to proactively coordinate and drive approaches to trusts and foundations based in Scotland, aligning on prospecting, relationship development, proposal activity and pipeline growth.
Act as a key driver of new business momentum across the wider Major Giving team, flexing to support pipeline development, cultivation and conversion activity across portfolios, including with individual major donors where required.
Account management
Successfully manage relationships within your own portfolio of trusts and foundations, ensuring timely reporting and effective communication.
Champion the interests of major giving and trusts and foundations across the organisation, ensuring grant conditions are met and project outcomes are achieved.
Support the team to deliver strategic, multi-year partnerships and steward key funders.
Adopt a relationship management approach that integrates with the wider Major Giving team’s stewardship framework – creating holistic experiences for funders who support across multiple income streams.
Flex to provide stewardship support across major giving, where necessary working to develop relationships and high quality stewardship with individual donors and family foundations.
Collaborate with the Business Development Lead in Scotland to ensure consistent and high-quality stewardship for Scottish-based funders, sharing insight and best practice.
Cross-Team Collaboration
Support our department approach to ‘one-team’ by acting as a bridge between Trusts, Corporate and Major Donor functions, ensuring shared insight, coordination of funder approaches, and alignment of messaging and impact reporting.
Work with Philanthropy and Corporate Partnerships colleagues to identify overlapping funder networks and co-create engagement opportunities (e.g., joint briefings, events, or site visits).
Collaborate proactively with the Business Development Lead in Scotland to ensure that opportunities, reporting, and engagement in Scotland align with national fundraising priorities.
Contribute to the Major Giving team’s collective cultivation and stewardship calendar, ensuring trust and foundation supporters are part of key strategic engagement moments.
Management and Leadership
Support the development of junior members within the Major Giving team (e.g., Major Giving Administrator), providing guidance and feedback to maintain a high standard of proposals and stewardship materials.
Work with the Major Giving Leads and the Head of Major Giving to support the forecasting of income from current and potential donors.
Deputise for the Major Giving Lead – Trust and Foundations where necessary.
Work closely with the finance team to ensure accurate restrictions, financial reporting processes, and project budget management.
Take an active role in helping to set, deliver, and evaluate progress against the Major Giving team strategy and goals, especially those relating to Trusts & Foundations.
General Responsibilities
Maintain accurate financial, performance and account management records via Salesforce.
Represent the organisation at relevant forums, events and seminars.
Help ensure continuous improvement of team processes and ways of working.
Ensure all activity is compliant with fundraising legislation, GDPR, and child safeguarding requirements.
Support the wider fundraising department with cross-team initiatives, joint donor communications and shared learning.
Occasional work outside of regular office hours and travel within the UK.
PERSON SPECIFICATION
Knowledge and Experience
Proven experience of securing significant new funding from trusts and foundations (ideally £50,000+), with a strong track record in new business development, or relevant transferable experience.
Demonstrable success in identifying, cultivating and converting new prospects into long-term funding relationships.
Experience of building and managing a robust prospect pipeline, from initial research through to secured income.
Experience of working with databases (Salesforce experience desirable) to support pipeline development, tracking and income generation.
Strong track record of developing and initiating relationships with new funders, including through networking and external engagement.
Understanding of how trusts and foundations fundraising contributes to wider major giving strategy, particularly in generating new income and supporting cross-team opportunities.
Experience of working with regionally based colleagues or external partners to coordinate proactive fundraising activity desirable.
Skills and Abilities
Exceptional writing, research and storytelling skills, with the ability to develop compelling, tailored proposals that secure new funding.
Strong relationship-building and influencing skills, with confidence to initiate contact, represent the organisation externally, and develop new partnerships.
Proactive, entrepreneurial mindset, with the ability to spot opportunities, generate leads, and drive them forward independently.
Excellent time management and organisational skills, with the ability to manage a dynamic pipeline and balance multiple priorities and deadlines.
Strong interpersonal and presentation skills, including the ability to engage and inspire prospective funders in meetings and events.
A collaborative team player with the confidence to work independently while contributing to shared new business goals.
Ability to communicate data and impact effectively to specialist and non-specialist audiences.
High level of competency in Microsoft Office and CRM software.
Proactive approach to internal collaboration, identifying opportunities to align funder interests with organisational priorities to unlock new income.
Other
Passion and commitment to Magic Breakfast’s mission to end child morning hunger in the UK.
Commitment to Diversity, Equity and Inclusion.
Willingness to travel within the UK to attend events, meetings and networking opportunities as part of new business development.
Experience of working for a charity, particularly in children and young people’s sectors, desirable but not essential.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to thrive. Please visit our website for more information in our recruitment pack.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com
Shortlisting: w/c 20th April
Interview 1: w/c 27th April
Interview 2: w/c 4th May
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
We are recruiting a Drugs Education Coordinator (Scotland), based in the Grampian region, to join our team. This role will involve the coordination of DSMF drug education in Scotland, working with the senior leadership team to develop provision regionally and more widely.
Suitable candidates will:
The Job description and person specification are available below. Please click 'How to apply' to view the application form.
Please share with anybody you think might be interested in joining our brilliant team!
Interviews are likely to be held the week beginning 11th May 2026.
The client requests no contact from agencies or media sales.
37.5 hours per week / permanent / working Monday to Friday 9am-5pm.
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
Do you take pride in creating safe, welcoming homes that make a real difference in young people’s lives?
Our Maintenance team works across multiple properties to ensure our residents have safe, good‑quality homes. We work closely with service staff to identify and complete repairs, carry out ad hoc cleaning and decoration, ensure compliance with health and safety regulations, and prepare empty homes for new residents.
We operate across West Sussex, centred around our Foyers in Horsham and Crawley, which provide 24‑hour supported housing for young people aged 16–25. We also manage several larger shared houses (typically 4–8 residents) through our Transitional Housing teams, supporting young people on their journey to independence.
In total, the team helps maintain safe homes for approximately 300 residents across the county.
As a Maintenance Worker covering sites across West Sussex, you will take on a hands‑on role combining practical maintenance tasks with caretaking responsibilities. You will help create and maintain safe, welcoming, and psychologically informed accommodation for the people we support.
Key Responsibilities
If you’re excited about this role but your experience doesn’t match every single requirement, we still encourage you to apply. We know that skills and potential come in many forms, and your background may offer valuable transferable strengths.
We’re looking for a someone with a positive, flexible attitude and a genuine desire to contribute to young people’s wellbeing.
Experience and Knowledge
We are searching for someone with:
Qualifications and Training (Desirable)
It would be beneficial, though not essential, if you have:
Our mission is to help children and young people have a fair chance to be who they want to be.

The client requests no contact from agencies or media sales.
Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.
This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.
If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.
The client requests no contact from agencies or media sales.
Are you passionate about driving excellence in patient-centered imaging? Join us at the Royal College of Radiologists where you’ll lead expert teams in assessing radiology services across the UK from independent clinics to major NHS trusts delivering evidence-based evaluations that spark real, lasting improvement.
The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. A well-established partnership between the RCR and the College of Radiographers, the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.
As a Quality Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll lead assessments of radiology services across a diverse range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams in delivering independent, evidence-based evaluations, and produce focused reports and action plans that drive meaningful improvement.
What you’ll do:
What you’ll bring:
If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Review Partner candidate pack.
Why join us:
Head of Cloud Platforms, Infrastructure and Security
Full time (35 hrs/wk), permanent
Based Horizons (Reading, Berkshire) with up to two days per week working from home
Salary circa £60,000 pa plus benefits
An exciting opportunity has arisen with the creation of this brand-new role to support our digital strategy at a time of rapid growth for the University. As the Head of Cloud Platforms, Infrastructure and Security, you will be integral in enabling high quality IT services that support an excellent learning and teaching experience.
You will provide strategic and operational leadership for the University’s cloud environments, infrastructure, networks, and cybersecurity functions, ensuring foundational technologies are secure and scalable. You will manage a team of four and will be essential in providing support and guidance to ensure seamless service delivery.
Your accountabilities and responsibilities include:
Our main requirements:
At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.
We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
To view the full job specification and to apply, visit our careers site: Explore our current vacancies - University of the Built Environment
Vacancy closes on Thursday 16 April at 17:00.
EQUALITY, DIVERSITY, AND INCLUSION
We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
The client requests no contact from agencies or media sales.
The Role
SERT is re-organising our structure geographically into three Catchment Clusters in the South East (defined as South London, East and West). Having conducted a successful pilot in the East, we are now expanding this approach to the new South London and West Catchment Clusters.
The West Catchment Cluster (WCC) requires an individual with proven leadership experience who can lead this newly formed team and strategically maximise SERT’s impact in the predominantly Surrey-based catchments of the Loddon, Wey and Mole.
Key Duties and Responsibilities
i)Working with the Natural Flood Management Lead to grow the opportunities of using nature to hold back water in the landscape
ii) Managing the Catchment Manager to ensure our Catchment Partnerships are action-based.
What We Are Looking For
This role is an exciting challenge and will require you to build on the foundations of what has already been achieved within these catchments. You will need to maximise impact by working with our Specialist Teams to priorities SERT’s activities and strategically guide river restoration projects. You will also work closely with our Working With Communities team (WWC) to improve engagement with the communities who live along these rivers. It is desirable if you have a good overview of river catchments, data monitoring and the role that nature-based solutions (such as Natural Flood Management) play in providing multiple benefits.
About You
Besides having a passion for rivers, we require an individual who can confidently develop and grow a new team, whilst seeking new opportunities for impact. You will be adept at business development and will be comfortable supporting strategic relationships with catchment partners, local government, water companies, local businesses and environmental NGOs. You will need a good overview of Health and Safety best practise, empowering our Restoring River Catchments (RRC) team to undertake effective project delivery and risk management in the field.
Interested? Apply now via our website.
Application process
We help rivers thrive again for communities and nature.


The client requests no contact from agencies or media sales.
Resolution Team Leader
We are seeking an experienced Resolution Team Leader to lead a high performing team, delivering fair, timely complaint resolutions and driving service improvement.
Position: Resolution Team Leader
Salary: £42,149 per annum London weighted or £37,573 per annum regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 24 April 2026
Interviews: 30 April 2026, face to face
About the role
This is a key leadership role within a customer resolutions function, focused on delivering high quality complaint handling and improving the overall resident experience.
You will lead a team responsible for managing complaints with professionalism, empathy and efficiency, ensuring compliance with internal standards and regulatory expectations.
Key responsibilities include:
About you
You will bring strong leadership experience within a customer service or complaints environment, along with the ability to manage sensitive situations with confidence and professionalism.
You will have:
About the organisation
This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong focus on quality, inclusion and sustainability, they are committed to delivering excellent services and creating positive outcomes for the communities they serve.
They offer a supportive and inclusive working environment alongside a comprehensive benefits package, including a generous pension contribution, annual leave entitlement, wellbeing support and opportunities for professional development.
Other roles you may have experience of could include:
Customer Relations Manager, Complaints Manager, Customer Experience Manager, Service Delivery Manager, Housing Customer Services Manager, Casework Manager, Customer Operations Team Leader
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Job Title: Children’s Rights Manager/Advocate Coventry & Warwickshire
Contract Type: Permanent
Hours: Part Time 28 hours per week
Salary: £25,107.96 per annum (£31,384.95 FTE, pro rata)
Location: Coventry & Warwickshire (Primarily home-based, with regular travel across the areas)
We are seeking an experienced, proactive Children’s Rights Manager to lead our advocacy and Independent Visitor (IV) services, supporting children in care, care-experienced children, and children in need. This role is a critical part of our commitment to upholding children’s rights and ensuring their voices are heard in decisions that affect their lives.
About Coram
Coram is committed to improving the lives of the children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is a leading national children’s charity committed to championing the rights of children and young people. Since 1975, we’ve worked to ensure that children in care, care leavers, and others who rely on state support are heard, valued, and empowered.
Our vision is a society where children and young people are treated with dignity and respect, free from inequality and discrimination. We strive to ensure their voices are at the heart of decisions that impact their lives.
About the role
This is an exciting opportunity to join Coram Voice as our new Children’s Rights Manager in the Coventry & Warwickshire area. In this pivotal role, you will lead a team of advocates and an Independent Visitor (IV) coordinator, delivering high-quality routine advocacy and Independent Visiting services for children and young people.
You will be joining a child-focused organisation, making a real difference in the lives of children and young people in the BCP area by ensuring their voices are heard, their rights are upheld, and their experiences in care or need are positively supported.
What you will receive
Coram Voice reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 28 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year and a suite of family friendly policies, which promote employee wellbeing.
We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.
Recruitment process
Our Service Managers will undertake Shortlisting. Successful candidates will be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.
Returning your application
Closing Date: Monday 27th April 2026 at noon. We reserve the right to close this vacancy early if we receive a sufficient number of applications
Interview Date: Wednesday 6th May 2026
General consideration for applications
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.