1,587 Support manager jobs

We’re looking for highly organised, proactive and resilient Executive Assistant & Office Manager to provide exceptional support to our CEO and Senior Management Team and help ensure the smooth running of our Reception and Administrative Office.

This is a varied and pivotal role at the heart of a small, retirement community on a beautiful 13-acre site in South-East London (Kent/Surrey border).  You will manage the CEO’s diary and inbox, prepare papers and correspondence, support the Senior Management Team, coordinate key organisational projects, and personally deliver day-to-day office administration, including covering reception.

This role would suit an individual who thrives in a varied environment, is confident managing multiple priorities, and is willing to take a practical, hands-on approach - no two days are the same. You will anticipate needs, help drive priorities forward, and play a key role in enabling the CEO, Senior Management Team and central officer to operate effectively.

The role

• Provide proactive executive support to the CEO, including diary and inbox management, briefing preparation, correspondence and research.
• Coordinate and service Senior Management Team meetings, ensuring agendas, papers, notes and actions are well managed.
• Project manage key organisational initiatives, including policy reviews, compliance-related projects and organisational documents.
• Oversee the efficient running of the office, including reception, office systems, supplies, meeting rooms and administrative procedures.
• Support resident services administration.
• Maintain accurate records, support reporting and act as a confident user of office and CRM systems.

About you

You will have a track record of supporting senior leaders, excellent organisational skills and the confidence to manage competing priorities with discretion and sound judgement. You will be a clear communicator with a high standard of written English and strong Microsoft 365 skills.

It is important that you enjoy working in a hands-on role in a varied customer facing environment.

Further details can be found in the job description and person specification

Are you an experienced finance professional who enjoys getting into the detail, improving processes and making a real difference? 

We’re looking for a Head of Finance to lead our finance function at an exciting time for Action for Carers Surrey. As we develop our new strategic plan and continue to evolve as an organisation, you’ll play a key role in ensuring our finances, systems and processes support our ambitions.

This is a genuinely hands-on role, ideal for a qualified Finance Manager or experienced finance professional who enjoys combining operational delivery with continuous improvement. You’ll oversee management accounts, budgeting, forecasting, payroll and governance, while identifying opportunities to streamline processes, strengthen controls and improve financial insight across the organisation. 

If you enjoy variety, like seeing the direct impact of your work, and want to use your expertise within a purpose-led organisation that values collaboration, innovation and continuous improvement, this could be the role for you.

We’d love to hear from you if you have: 

 A recognised accountancy qualification (ACCA, ACA, CIMA or equivalent). 

 Significant experience in a hands-on finance leadership or Finance Manager role. 

 Experience producing management accounts, budgets, forecasts and financial reports. 

 Strong financial systems and IT skills, ideally including Xero. 

 Experience overseeing payroll, pensions and financial controls. 

 A track record of improving processes, streamlining ways of working and driving efficiencies. 

 Experience managing or supporting staff and developing positive working relationships. 

 Excellent communication skills, with the ability to explain financial information to non-finance colleagues. 

 A collaborative, solutions-focused approach and a commitment to organisational values.

Key Information 

 Location: Burpham, Guildford with hybrid working available 

 Hours: 22 hours per week, ideally spread across four days 

 Contract: Permanent 

 Salary: £46,956 – £50,471 FTE 

 Reporting to: Chief Executive Officer 

Why Join Us? 

This is an opportunity to take ownership of a broad and varied finance role within a charity that makes a meaningful difference to unpaid carers across Surrey. 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. 

Safeguarding Statement 

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment. 

The Royal Institution (Ri) is an independent charity that has been connecting people with science of more than 225 years. Guided by our vision that Science is for Everyone, we have brought science to life through a vibrant programme of inspirational talks, education programmes and - with almost 1.8m YouTube subscribers - digital content that reaches audiences around the world

We are now seeking an exceptional relationship builder and event manager to help drive the success of our ambitious £20 million Be the Spark campaign. this is an exciting opportunity to help shape a new approach to major donor engagement, creating meaningful experiences that strengthen relationships, increase giving and enhance the Ri's reputation among influential audiences. Your work will play an important role in the success of the Be the Spark campaign and help secure the future of the Ri, ensuring that future generations can continue to be inspired by science.

About the Role

Working closely with the Head of Fundraising, you will build and strengthen relationships with major donors, prospective supporters and influential advocates, developing engagement opportunities that inspire long-term giving.

You will lead the planning and delivery of a programme of high-quality fundraising and cultivation events, from intimate donor gatherings to major campaign launches and prestigious VIP occasions. Working with senior stakeholders, trustees, ambassadors and supporters, you will ensure that every interaction strengthens relationships and creates meaningful opportunities for support.

This is a varied and highly visible role that combines strategic relationship management, fundraising, event delivery and stakeholder engagement.

What You'll Be Doing

· Building and managing relationships with major donors, prospects and influential supporters.

· Developing tailored cultivation and stewardship plans that deepen engagement and inspire giving.

· Delivering exceptional fundraising, cultivation and VIP events from concept through to completion.

· Supporting senior leaders, trustees and ambassadors to identify and develop donor engagement opportunities.

About You

You will be an experienced relationship manager with a talent for bringing people together around a compelling cause. Comfortable working with senior stakeholders and high-profile supporters, you will combine excellent interpersonal skills with strong organisational ability and attention to detail.

We're particularly interested in hearing from candidates who have:

· Experience managing high-value stakeholder or VIP relationships.

· A track record of delivering successful fundraising, engagement or high-profile events.

· Outstanding communication and relationship-building skills.

· Strong judgement, discretion and stakeholder management skills.

· The ability to manage multiple priorities and deliver results in a fast-paced environment.

An interest in science, education or public engagement would be an advantage.

Are you interested in joining our passionate team dedicated to inspiring people with science?

If so, download the full job description and person specification and apply by uploading your CV and a supporting statement of no more than 500 words setting out why you want the job and how your skills and experience meet the criteria set out in the person spec

 Closing date for applications: midnight on Monday 28 September

Interviews are scheduled for w/c 5 October - however we may interview as applications come in and may close the application process early if we receive a strong field of applicants.

Job Summary 
The Service Manager - Z House will provide operational leadership for Z House, Caring in Bristol’s emergency accommodation service for young people aged 18–25 experiencing housing crisis. 

The Service Manager will be responsible for ensuring that Z House is a safe, welcoming, well-managed and psychologically informed service, where young people are treated with dignity and supported to move towards greater stability and appropriate longer-term accommodation. 

You will lead the day-to-day operation of Z House, overseeing referrals and placements, safeguarding with support from our Safeguarding team and risk management, staff and volunteer practice, accommodation standards, partnership working and service development. 

The Service Manager role will combine operational management with a strong focus on relationships and practice. You will work closely with the young people using Z House, the wider Caring in Bristol team and partners across Bristol to ensure that the service responds effectively to individual needs while contributing to our wider ambition to prevent and reduce homelessness. 
 
The role will also have capacity to lead or contribute to the development and delivery of additional accommodation or youth-focused projects that sit within the scope of Z House and Caring in Bristol’s Support Services. This may include developing new provision, responding to emerging needs and opportunities, and working with partners to extend or adapt our accommodation offer. 

Reporting to the Head of Support Services, you will be part of the wider Support Services team and will contribute to the development of Caring in Bristol’s approach to accommodation, youth homelessness and early intervention. 

Key responsibilities 

• Lead the day-to-day operation of Z House, ensuring the service is safe, effective, welcoming and responsive to the needs of young people experiencing housing crisis.

• Manage the referral, assessment and placement process, making appropriate decisions about suitability and ensuring risks and support needs are identified and managed effectively.

• Oversee safeguarding practice within Z House, ensuring concerns are identified, responded to and escalated appropriately and in line with organisational procedures.

• Lead the development and implementation of effective operational systems, policies and procedures that support high-quality and consistent service delivery.

• Manage and support staff and volunteers involved in Z House, creating a positive, inclusive and reflective culture and ensuring people have the information, training and support they need to work safely and effectively.

• Build strong relationships with referral partners and organisations across Bristol, ensuring young people can access appropriate specialist support and move towards suitable longer-term accommodation.

• Develop effective pathways with the wider Caring in Bristol support offer, ensuring Z House guests can access appropriate support around housing, independent living and other areas of need. 

• Budget responsibility Manage the Z House budget effectively, ensuring expenditure is appropriately monitored, controlled and managed within agreed financial parameters. 

• Lead or contribute to the development and delivery of new projects and service developments within the scope of Z House and Support Services, responding flexibly to emerging opportunities, funding and identified needs 

We are recruiting a Corporate Partnerships Manager to lead the development and delivery of Trust’s Corporate Fundraising Plan, with the aim to drive income growth and build strong, long-term partnerships.

This new role is being recruited as we embark on the development of an ambitious corporate fundraising strategy, and you will play a key role in reshaping our approach to building impactful and mutually beneficial partnerships that will enable the Trust and the business community to work together towards nature’s recovery and take positive action for wildlife.

We are looking for an enthusiastic self-starter with experience of initiating and developing corporate fundraising relationships and of securing significant income and other support. You will be target driven and highly motivated, with a creative approach and a commitment to collaborating with others to deliver a shared aim.

You must also be a compelling advocate for the work of the Trust.

Closing date: 9am Wednesday 14th October 2026 

Contact details

If you would like an informal discussion about this opportunity or have any specific questions, you can arrange a call with Emma Norrington, Director of Development. Details are on our website. 

Please see our recruitment pack on our website for more information and on how to apply. 

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

Help Create Life-Changing Experiences for Children

At Honeypot, we believe every child deserves the chance to feel safe, valued and supported. As our Children's Services Coordinator, you will play a vital role in making that happen.

This is an exciting opportunity to join a passionate and dedicated team, coordinating the delivery of residential breaks, wellbeing programmes for young carers and vulnerable children across Scotland.

As the person at the heart of our services, you'll bring together people, information and processes to ensure every programme runs smoothly from start to finish. From managing referrals and bookings to coordinating transport, communicating with families and supporting service delivery, you'll help create positive experiences that have a lasting impact on the children and families we support.

No two days will be the same. One day you might be helping a family through the referral process, the next coordinating logistics for an upcoming residential break, preparing essential documentation, analysing service data, or supporting colleagues to ensure every child receives the best possible experience.

What You'll Be Doing

• Coordinating the planning and delivery of respite breaks, wellbeing programmes and outreach services
• Managing referrals, bookings and placements to ensure children receive the right support at the right time
• Building positive relationships with families, referral partners and external stakeholders
• Maintaining accurate records and producing reports to support decision-making and continuous improvement
• Supporting safeguarding, health and safety, and compliance processes
• Coordinating communications, transport arrangements and programme logistics
• Supporting the smooth day-to-day running of the service and Honeypot Scotland sit

What We're Looking For

We're looking for someone who is organised, adaptable and confident working in a busy environment where priorities can change quickly. You'll be a natural coordinator who enjoys solving problems, building relationships and keeping multiple projects moving forward.

You will have:

• Previous experience in an administration or coordination role, ideally within children's services, health, education, charity or community settings
• Excellent organisational skills and attention to detail
• Strong communication and relationship-building abilities
• Good IT skills, including Microsoft Office and ideally database systems
• The ability to work independently and manage competing priorities
• An understanding of confidentiality, safeguarding and data protection principles
• A full driving licence and access to your own transport

Why Join Honeypot?

This is more than an administration role. It's an opportunity to make a genuine difference behind the scenes, helping ensure that children experiencing challenges in their young lives can access safe, supportive and memorable experiences that build confidence, resilience and hope for the future.

If you are passionate about helping children thrive and enjoy bringing organisation, care and efficiency to a busy service, we'd love to hear from you.

Join us and help make every child's opportunity count.

PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team. 

About the role

This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time

• Build and manage an individual giving programme.

• Support and build upon the community fundraising activity

• Develop persuasive campaigns, cases for support and donor communications.

• Maintain the CRM and utlise it to its full potential

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.

We are looking for a committed, creative Membership Development Manager who exemplifies our three core principles: Connect, Collaborate and Change, to join our small but mighty team, leading membership development and driving our new strategy.

Salary: £30,000 – £34,000 FTE

Closing date: 26 September 2026

Location: Barking & Dagenham | Hours: 4-day week 

Do you want to make a difference and create real impact in the voluntary, community, faith and social enterprise space? 

We are looking for someone who is passionate about communication, about building and maintaining relationships, and about listening rather than telling.  You’ll have a highly collaborative working style, and be excited to be part of a small team. You’ll care deeply about the impact your work has, and will have a strong commitment to improving the world around you. You’ll be used to thinking outside the box to find solutions, and to challenging existing structures. 

If you’re passionate about building stronger communities through connecting and collaborating to achieve systemic change, this role is for you.

We’re looking for someone who:

• Has a strong commitment to the principles of BD Collective
• Has the ability to build and maintain positive relationships with diverse stakeholders at all levels
• Is skilled at using monitoring and evaluation to evidence impact
• Curious and eager to learn in a fast-paced environment
• Is proactive and able to take the initiative 

You’ll be working in a small, dedicated team, leading on our membership development and the implementation of our new strategy. You’ll gain experience in building a community-focused, member-driven local infrastructure organisation with big ambitions. You’ll have the chance to make a real difference in one of the country’s most deprived boroughs, supporting the people and organisations who help to hold it together.

We especially welcome applicants from Barking & Dagenham and Global Majority backgrounds.

Apply now by sending your CV and a cover letter (no more that 2 sides of A4) telling us:

• What excites you about this role?
• Why do you think this role is important?
• What makes you the right person for this role? 

We welcome applications from all candidates and are happy to make reasonable adjustments to support you. If you require any reasonable adjustments please contact us. 

• Job title: Registered Manager (Internal job title: Operations Manager)
• Location:  Argyll and Bute, West of Scotland
• Contract: Permanent
• Salary: £49,142.17
• Hours: Full-time (37.5 hours per week)  
• Transport requirements: Full UK driving licence and access to a car/vehicle.
• Qualifications: At least SCQF Level 9 health and social care and Level 10 leadership and management, or a Registered Managers Award - or working towards

Be the Inspiration Behind Great Teams
Lead. Influence. Transform.

At Affinity Trust, we support people with learning disabilities, autism, mental health, physical disabilities, and other complex needs to live their lives as independently as possible.

This is an exciting leadership opportunity to lead and develop a team of managers across a variety of locations. You will oversee supported living, and outreach locations, helping to ensure people receive high-quality, person-centred support that reflects their individual goals, strengths, and aspirations.

The people we support are at the heart of everything we do, and this role offers a real opportunity to make a positive difference in their lives and communities.

As the Registered Manager, you will be working closely with the Divisional Director, support teams, and local authorities, to shape and grow our locations across the west of Scotland. Join us and play a key role in supporting people to live their lives their way.

What You'll Bring
To succeed in this role, you'll be a passionate and values-driven leader who can:

• Deliver safe, high-quality, person-centred support across multiple services
• Lead with compassion and integrity, creating a culture where people feel valued, respected, and empowered
• Inspire and develop strong leadership teams, keeping the people we support at the centre of every decision
• Champion choice, independence, and positive outcomes
• Drive service quality, performance, and continuous improvement
• Manage budgets effectively and ensure financial sustainability
• Ensure compliance with all regulatory and quality standards
• Participate in the on-call rota as the Registered Manager across your services
• Build and maintain strong relationships with people we support, families, colleagues, commissioners, and professional partners

Our Values

We work together | We have courage | We give our best | People are at the heart of everything we do

We're Looking for Someone Who Is:

• An inspiring leader who brings out the best in others
• Skilled at managing operations while staying true to their values
• Passionate about coaching, developing, and empowering teams
• A confident change leader who embraces opportunities to improve and innovate
• Calm, resilient, and solutions-focused when faced with challenges
• Hands-on, approachable, and visible in their leadership style
• Committed to delivering outstanding support and achieving positive outcomes

We’re waiting to hear from you

Ready to Make a Difference?
This is more than a management role. It's an opportunity to shape services, develop future leaders, and make a genuine impact on the lives of the people we support every day.

If you're ready to lead with purpose, inspire others, and help build great services, we'd love to hear from you.

Apply today and be part of something meaningful.

Benefits That Work for You
Choose from a range of benefits designed to support your wellbeing, finances, and lifestyle:

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, and cashback
• Blue Light Card: We’ll cover your membership for discounts at shops and restaurants
• Simplyhealth: Fully funded health plans with 24/7 GP access and cash back on prescriptions, dental, opticians, and more
• Buy & Sell Annual Leave: Flexible leave options twice a year.
• Pension & Life Assurance: Automatic enrolment in our Scottish Widows pension and Life Assurance schemes.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible and we will make an offer immediately if we find the right candidate. Apply without delay!

HR / People Manager

Fixed Term initial  7-months | Maternity Cover
Circa £45,000 FTE | Hybrid working (3 days in office, 2 remote)
Essex / Kent (multi-site)

I am excited to be working with a respected not-for-profit organisation seeking an experienced HR / People Manager for a 7-month maternity cover contract.

This is a senior generalist role with real influence. You’ll lead the people agenda, manage a small HR team, and partner closely with senior leaders to deliver change, manage risk, and drive performance through people.

What you’ll be doing

• Leading the delivery of the People strategy

• Acting as a trusted advisor on complex ER matters, including ETs

• Managing TUPE transfers and organisational change

• Using people data to inform decisions and business cases

• Coaching managers and embedding best practice

• Working with Trade Unions and external partners

What we’re looking for

• Strong senior/generalist HR experience

• Proven background in complex ER and employment law

• TUPE and change management experience

• Confident stakeholder manager with commercial insight

• CIPD qualified (or equivalent experience)

Why apply?
High-impact role, flexible/hybrid working, and the chance to make a real difference in a values-led organisation.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!

Earliest Start Date: 2nd November 2026

Contract: 12 Months with Potential for Exentension

Job Title: Known internally as "Key Work Manager (Maternity Cover)"

Location: 30 Petworth Street, Battersea, SW11 4QW. The post will also involve working in the community so some local travel will be required.

Hours: 37.5 hours per week, including some evening & occasional weekend work

About the Role

As Key Work Manager you will lead on and oversee all Key Work activity at Carney’s Community. This includes undertaking key work yourself on a one to one basis with young people involved in the criminal justice system as well as managing a small team of key workers.

You will provide advice, practical support and befriending to a caseload of participants, aged 11-30, who are at risk of/involved in offending; to encourage and enable them to participate in Carney’s Community’s personal development opportunities and to access the wider services and support they may need in order to give them the best chances of being “the best they can be”. This will involve supporting young people to engage in positive and constructive activities, attend Youth Justice Service or Probation appointments and creating opportunities for their personal, social and emotional development

You will work alongside the employment support manager to plan and deliver the employment group, supporting participants that attend this group and leading specific employment programmes. As manager of the key work project you will oversee the small team of key workers, provide support, guidance and supervision. You will be involved in monitoring and reporting for the project, collecting feedback from participants. You will manage referrals to the project from other organisations including schools, social services, probation and the youth justice service.

About You:

You must have proven experience of working directly with young people in a youth work or key work setting, providing one to one support. You will have the ability to empathise and mediate for young people, a strong understanding of the local area, barriers facing young people, the interplay between material disadvantage, vulnerability and social exclusion and be highly skilled in diplomacy, professional distance, demonstrating empathy, boundaries and sound judgement. You will have experience managing other staff or volunteers.

About Carney’s Community

We support young people living in and around Wandsworth, targeting ages 11-30 facing extreme challenges including criminal justice system involvement or care experience. Carney’s works differently by providing long-term, consistent, unconditional support with empathy; a safe space and activities including boxing, bike workshops, employment support, studio sessions, mentoring and key work. Inspired by boxing legend Mick Carney, the charity was founded in his name after his passing in 2011, building on work led by our co-founders. We aim to create a “virtuous cycle”: while support is free of charge, we ask that when young people are ready, they channel the positivity they have received into others. As a result, many go on to volunteer, mentor, join our staff team or even set up their own community initiatives. Former participants make up the majority of our workforce. They provide the most authentic role models, people who genuinely understand the challenges our young people face and who show what is possible. For our young people we strive for equality and aim to: Improve Physical and Mental Health; Improve Education, Skills and Employability; Improve Community Engagement; Reduce Offending and Reoffending.

Team:Research & Engagement (Philanthropy & Partnerships) 

Location:Homebasedwith ad-hoc travel throughout the year 

Work pattern:35 hours per week, Monday to Friday 

Salary: Up to £45,999.12 per annum 

Contract: Permanent  

We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness andexpertiseto make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Stewardship & Communications Manager: 

• The Philanthropy & Partnerships Communications and Stewardship Manager plays a key role in building strong, lasting relationships between Cats Protection and its most valued supporters.

• Sitting within thePhilanthropy and Partnership’sResearch and Engagement team, you will lead a small team of specialist roles and shape how we communicate, steward and inspire corporate partners, major donors, and trusts and foundations, helping them feel genuinely connected to the difference their support makes for cats. 

AbouttheResearchand Engagementteam: 

• We sit within the Marketing & Income Generation directorate. 

• The Research and Engagement teamsits within Philanthropy and Partnerships andbrings together prospect research,communicationsand events to ensure a coordinated,insight‑ledandsupporter‑centredapproach supporting fundraisers to grow pipelines, build meaningful relationships, and maximise long-term income for Cats Protection. 

What we are looking for in our Stewardship & Communications Manager: 

• Significant experienceinhigh‑valuefundraising communications and/or stewardship, including working with corporate partners, major donors,trustsand foundations. 

• Experience of leading or managing specialist communications or stewardship activity, with directline‑managementresponsibility and/or clear functional leadership. 

• Proven experience of overseeing the development ofhigh‑qualitydonor communications,propositionsor cases for support. 

• Experience of working collaboratively with fundraisers and senior stakeholders in a complex,multi‑disciplinaryorganisation. 

• Experience of balancing strategic oversight withhands‑onsupport, qualityassuranceand delivery under pressure. 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service. 

• Salary Finance, which empowers you to take control of your financial wellbeing. 

• and much more, which you can learn about 

Interested?Here’show to apply: 

Application closing date: 21st September 2026 

Virtual interview date: 29th & 30th September 2026 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Virtual interview via Microsoft Teams(will include a task) 

3. Final stage interview 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email us if you require any adjustments to be made for you to complete your application or toparticipatein the recruitment journey. 

We are seeking an experienced, inspirational and forward-thinking Head of Dog Training & Client Services to lead one of the charity's most important service areas. 

Reporting directly to the Chief Executive Officer and forming part of the Senior Leadership Team, this role provides strategic and operational leadership across our Training Department, including Puppy Development, Dog Supply, Instructor Services and Client Services functions.

This is an exciting opportunity for a motivated individual to shape the future of our training and client services, lead a dedicated team of professionals, and ensure the highest standards of support for both our beneficiaries and assistance dogs. 

As Head of Dog Training & Client Services, you will be responsible for the overall leadership, performance and development of the Training Department. 

You will work closely with senior staff to ensure the successful delivery of our assistance dog programmes, while driving continuous improvement, innovation and organisational growth. 

The role combines strategic leadership with operational oversight and is ideal for someone who is passionate about achieving excellent outcomes for both people and dogs. 

The Otakar Kraus Music Trust is looking for an enthusiastic and experienced Community & Local Business Fundraiser to help us grow support for our work across Richmond and surrounding areas. OKMT uses music therapy and inclusive music projects to improve the lives of over 500 children and adults each year, including people with disabilities, neurological conditions and dementia.

This is an exciting opportunity to shape a new role within a small, friendly charity. You will build relationships with local businesses, schools, clubs and community organisations; develop sponsorship and Charity of the Year opportunities; support fundraising events and individual fundraisers; and help inspire more people across our community to support OKMT. We are looking for a confident, warm and self-motivated relationship-builder with experience of fundraising, business development or a related field and a track record of generating income.

Key Responsibilities

Community Fundraising

• Build relationships with local schools, clubs and organisations to generate event participation and donations.
• Develop with the Director and Fundraising Manager a case for support and accompanying materials to pitch to potential community or local businesses.
• Organise events with community or business partners and support OKMT’s own fundraising events including our triennial Music Marathon, walks and seasonal appeals.
• Recruit, brief and steward individual fundraisers taking on challenges (runs, rides, marathons, swims, etc.) and community supporters running their own events on OKMT's behalf.
• Assist the Fundraising Manager in growing individual giving initiatives as necessary.
• Support the OKMT team to pitch for Richmond May Ball and other major appeals and lead the process if selected.
• Manage supporter journeys including thank-you communications and impact updates in conjunction with the team.

Local Business Fundraising

• Identify and approach local businesses across Richmond, Twickenham, Teddington, Hampton, Barnes and surrounding areas with tailored propositions for Charity of the Year, sponsorship endorsement and ongoing support.
• Account-manage business supporters through relationship building, regular updates, site visits, networking events and clear reporting on impact.
• Represent OKMT at local business networking events, Chamber of Commerce gatherings and Richmond Business Awards activity to raise the charity's profile.
• Explore opportunities for volunteering and develop a value exchange.

Shared / Cross-Cutting Responsibilities

• Quarterly income and activity targets will be agreed with the Director within the first four weeks, reviewed formally at 3, 6, 9 and 12 months, with results reported to the Board.
• Maintain accurate records of supporters, prospects and income, and ensure compliance with GDPR and Fundraising Regulator standards.
• Collaborate with the team to capture stories, case studies and consented imagery that bring our impact to life for donors.
• Contribute to OKMT’s social media, e-newsletter and website content where it supports fundraising.

For more infromation, please see the attached job decsription

Online interviews will be on the 30th Sept and 1st and 2nd Oct, and the in-person ones the week of the 12th October.