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Closing in 4 days
NCVO, Central London (Hybrid)
£29,983 per annum rising to £34,298 per annum if London based
Posted 2 weeks ago
Closing tomorrow
British Heart Foundation, Multiple Locations (Hybrid)
£40,000 - £43,000 per year + benefits
Do you want your fundraising expertise to help more people to have a healthier heart for longer?
Posted 5 days ago
NFP People, Remote
Circa £28,300 pa (inner £3,950 pa / outer London weighting £2,457 pa may be applied
Posted 4 days ago
Age UK Lincolnshire, Lincoln (On-site)
£60,874
Age UK Lincolnshire is a forward thinking, fast-paced, dynamic organisation seeking a strategic Commercial Services Director to join us.
Posted 2 days ago Apply Now
Closing in 3 days
Cruse Bereavement Support, Remote
£30,000 per annum (pro-rata £18,000 per annum)
Posted 1 week ago Apply Now
Closing in 4 days
Sue Ryder, Reading, Berkshire (Hybrid)
£27,700 pa plus reward and benefit scheme
Posted 1 week ago
Closing in 3 days
St Mungo's, Multiple Locations (On-site)
£42,798 - £46,295 per year
Posted 1 week ago
Islington and Shoreditch Housing Association, Multiple Locations (Hybrid)
£52,240 per annum
Posted 1 week ago
Closing in 5 days
TPP Recruitment, London, England (Hybrid)
£23 - £26 per hour
Posted 3 weeks ago Apply Now
Harris Hill Charity Recruitment Specialists, London (On-site)
£36k per year
Posted 3 days ago Apply Now
Students' Union UCL, London (Hybrid)
£43,981 - £52,586 per year (inclusive of London allowance)
Posted 6 days ago
Page 23 of 93
Central London, Greater London (Hybrid)
£29,983 per annum rising to £34,298 per annum if London based
Full-time
Permanent
Job description

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

  • Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
  • Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
  • Maintain accurate, high-integrity CRM data to support insight and service innovation.
  • Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

  • Experience in a high-volume customer service, membership or contact centre environment.
  • Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
  • Proven ability to diagnose customer needs and triage or signpost to appropriate services.
  • Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
  • Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
  • The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

  • 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
  • five days’ volunteering leave (pro rata for part-time staff)
  • enhanced pay for maternity/adoption leave
  • generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Organisation
NCVO View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 02 March 2026
Closing date: 20 March 2026 at 23:30
Tags: Customer Service, Customer support