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Newlon Housing Trust, Multiple Locations (On-site)
£43,082 per year
We have an opportunity for an individual to join our Homeownership Services team and manage day-to-day functions of homeownership services.
Posted 2 days ago

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Yeldall Manor, RG10, Reading (On-site)
£31,599 per year
Posted 2 days ago Apply Now
Closing in 4 days
Green Alliance, Southwark (Hybrid)
£36,192 - £39,936 per year
We are looking for an enthusiastic and creative communications officer to join our successful team.
Posted 1 week ago
School for Social Entrepreneurs, Remote
From £43,116 per year, pro-rata plus 5% pension
Seeking a team player experienced in working with a wide range of social and environmental enterprises, charities or the third sector.
Posted 2 weeks ago
Young Carers Development Trust, Wiltshire (Hybrid)
£28,000 - £30,000 per year
We’ve got an exciting opportunity to join YCDT as Service Lead to support our growth and programmes in Wiltshire.
Posted 2 days ago
Closing tomorrow
Camp Jojo, Appleby-in-Westmorland (Hybrid)
£17.50 per hour
Posted 2 weeks ago Apply Now
Charity People, London (Hybrid)
£44,277 plus pension and excellent benefits
Posted 3 days ago Apply Now
Page 12 of 42
Thatcham (Hybrid)
£28000 - £33000 per annum
Full-time
Job description

At Sovereign Network Group (SNG), we're passionate about creating supportive and thriving communities.

We're looking for a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.

This is an excellent opportunity for someone with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.

The role

As a Former Customer Accounts Officer, you'll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.

Working closely with colleagues across Customer Accounts and local housing teams, you'll help ensure customers are treated fairly while supporting the effective management of former tenant debt.

What you'll be doing

  • Managing former customer accounts and outstanding balances.
  • Agreeing affordable repayment plans with customers.
  • Recovering debts in a professional and timely way.
  • Maintaining accurate customer records and account information.
  • Working with housing colleagues to identify and manage accounts when tenancies end.
  • Tracing former customers where required.
  • Supporting debt write-off processes in line with policy.
  • Liaising with external debt collection agencies and managing account queries and disputes.
  • Ensuring invoices and recovery documents are accurate and issued on time.

What we're looking for

  • Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
  • Strong customer service and communication skills.
  • Confidence in negotiating repayment arrangements.
  • Knowledge of welfare benefits and housing-related support.
  • Good attention to detail and accurate record-keeping skills.
  • Strong organisational skills with the ability to manage a varied workload.

Organisation
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Posted on: 12 August 2026
Closing date: 26 August 2026 at 14:02
Job ref: JR223
Tags: Advice / Information