Training manager volunteer jobs

We are now recruiting for a Programme Coordinator for our schools in Newcastle.

• The Newcastle Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Newcastle Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Sunday 8th February 2026
Interviews: Thursday 12th and Friday 13th February 2026
Start date: Ideally Monday 2nd March 2026

Location: Newcastle, with expected travel to schools in Newcastle and the Blyth area.
Contract and hours: Full time permanent contract. A full working week is 37.5 hours.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 

Qualification criteria:

• The right to work in the UK.
• A valid driving licence with access to a car for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

How to apply:

To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.

You will be able to upload the completed application form on the next page.

Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.​

Job Title: Independent Visitor Co-ordinator

Service: Warrington and Stockport

Reporting to: Children’s Rights Manager

Salary: £17,352.52 per annum (£24,293.53 FTE)

Location: Home based (with travel across the region)

Hours: 25 hours per week

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Our work

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We provide:

• Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
• Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.
• Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.
• Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.
• Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives.
• Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.
• Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.

Job Introduction

• Are you passionate about supporting and developing volunteers?

• Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?

• Do you want to work with a leading national independent children’s charity?

Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in The North West.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. We recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.

About the Role

You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of Warrington and Stockport.

You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.

We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety). You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.

You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.

What you will receive

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave plus an additional 3 days paid leave between Christmas and New Year. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment process

Shortlisting will be undertaken by Children’s Rights Manager. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs. When completing your application form, you need to address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.
• If you are a current Coram Voice employee you may submit a supporting statement only addressing the person specification requirements for the post.

Closing date: Monday 16th February 2026 @ 9:00am

Proposed Interview date: 23rd February 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

In Work Support Worker
Salary: £15 p/h
Place of work: Various London locations
Contract Period: Various hours as needed – Zero hours contract (Bank Staff)

About the Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs).  As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working, seeking co-production and co-design from our Disabled members and encouraging and respecting diversity.

AoD is a medium sized charity with a Board of Trustees, 24 staff, a strong pool of casual staff and volunteers, including many with lived experience of disability – all of whom are passionate about removing the barriers faced by Disabled people.

AoD provides four key services: Youth, Employment, Welfare Benefits, and Independent Living.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.

Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.

We are looking to recruit several support workers to expand our pool.

The Post

The purpose of the job is to provide face to face support work and guidance to Disabled people within their workplaces. The post holder will provide the necessary support and encouragement to enable them to be successful, which will lead, eventually, to independence. The post holder will also work closely with, and take guidance from, their supervisor within AoD. They will work closely with the employer of the Disabled person to ensure the employer has the skills and confidence to manage and train their intern/employee.

Main duties and responsibilities

• To work face-to-face with individual Disabled people, under the guidance of their AoD Supervisor, in accordance with their personalised support plans
• To be fully cognitive of the workplace of the Disabled person to identify the requirements of key tasks
• To follow bespoke Support Plans plans which will enable the Disabled person to fulfil their role to meet the requirements of the employer
• To provide weekly feedback to their AoD Supervisor to ensure continued progression, identifying new areas in need of support, and advising on the amendment of support plans accordingly
• Together with their Supervisor, to plan, discuss and implement a timely reduction of support as and when the Disabled individual becomes familiar and competent with their role
• To negotiate note disability-related reasonable adjustments required for individuals and feedback to their AoD Supervisor
• To liaise with managers to discuss individual progress, respond to issues and implement next steps

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental procedures
• To ensure safe, fair and responsible working practices, specifically AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and the Social Model of Disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in, and actively contribute to, individual Supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation
• Any other task as directed by AoD management

Person Specification

Successful applicants must be:

• Professional
• Positive
• Motivated
• Dependable
• Flexible
• Patient
• Empathetic

Essential

Successful applicants must have:

• Experience of disability
• Experience of training, education or employment support delivery
• Maths and English to GCSE Grade C or equivalent
• Be willing and able to undertake any specific training required for the role
• An understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce in businesses
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out a variety of employment tasks to support the Disabled person
• Evidenced experience of success in building strong and positive relationships with a variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent interpersonal skills with a diverse population
• Good organisational skills with an ability to keep accurate records
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet
• Be willing and able to travel easily within London
• To be available for work at unsocial hours according to the demands of the work (occasionally)

Desirable

• Support Work qualification or equivalent is preferred but not mandatory
• An understanding of pan disability and employment

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days.

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We welcome applicants from all walks of life.

As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.

No agencies please.

Opportunity to lead the development of a small but vital York charity in its 25th year

Older Citizens Advocacy York - Support and advocacy for over 50s in York

Here at OCAY we are very proud of what we do

• 520 people supported in the last year
• Provide assistance with benefits, finance, health, complaints and more
• Help people to navigate bureaucracy, financial hardship and communication barriers
• Empower individuals to have their voices heard and access the right information

Our current director is taking the next step in her career and we are commencing the search for a new director. The role is full-time at 37 hours per week (also open to part-time at 30 hours minimum). This is a hybrid role with home working and an expectation of at least 2-3 days a week in our office at the Priory Street Centre, York.

Why join OCAY?

• Financially sustainable charity with funding secured until 2029 and exciting funded projects and partnerships in the pipeline
• Highly regarded organisation with an active and visible local presence
• Established relationships with partners, funders and the public sector
• A talented, ambitious team
• Committed to building on our income generation strategy and service development

Main responsibilities

• Be at the heart of the charity’s strategic development over the next 3 years, driving exciting initiatives and growth.
• Lead and co-ordinate all aspects of OCAY’s services, ensuring a high quality of provision for its clients and maintaining a continuous improvement focus.
• Develop and broaden excellent relationships and work collaboratively with volunteers, funders, partners and Trustees.
• Build and maintain a sustainable financial basis for OCAY’s future development.
• Take the lead in writing and submitting fund raising bids and submissions. • Managing a small but highly effective staff team while recruiting, expanding and supporting local volunteers to deliver personalised one-to-one support.

About OCAY

OCAY is a niche charity founded in 2001 offering people over 50 in the York area, advocacy and practical support to access services and benefits. Our dedicated, knowledgeable and compassionate volunteers and staff provide prompt, personalised one-to-one support.

Content Creator

Salary: £29,447 per annum + 9% pension contributions

Contract: Fixed term for 2 years, with the possibility of permancey

Location: Kendal (with some travel to our other sites in and around Cumbria)

Combine your passion for nature with your digital skills! We’re looking for a talented communicator who can tease out stories from across the Trust and turn them into compelling social media content. You might be out and about across Cumbria, gathering content at our sites and with project teams, or in the office putting together videos and infographics.

You’ll need a strong understanding of the social media landscape and an ability to select and tailor content for different channels, finding ways to increase supporter engagement and reach diverse audiences. You’ll also be great at explaining your ideas – from the serious to the silly – and getting people involved.

Our ideal candidate is a first-rate copywriter with confident photography and videography skills. You’ll need to have experience with video editing and graphic design tools, and plenty of creative energy to keep our content fresh.

You’ll work closely with our Digital Engagement Manager and will have access to a training budget to help improve your skills.

Key responsibilities:

• Planning and creating content for our social media channels, to support the Trust’s objectives and communication strategies.
• Liaising with staff from across the Trust to understand the scope of our work and ensure that project communication requirements are fulfilled.
• Communicating effectively and consistently with staff and other key stakeholders to ensure engagement remains high and the impact of social media is clearly understood.
• Identifying opportunities to widen our reach and impact, from working with influencers to developing a Cumbria Wildlife Trust presence on new channels.

The closing date for applications is 9 am on 23 February 2026 (please note that late applications will not be considered).

Interviews will be held on Thursday 5 March 2026 at our Headquarters in Kendal.

To apply, please click on the link below 

Cumbria Wildlife Trust is devoted to the conservation of the wildlife and wild places of Cumbria.

Youth Hub Lead

Organisation: Fit For Life Youth (FFLY)
Salary: £40,000 per annum
Hours: Full-time (36 hours per week)
Location: Kensington and Chelsea (with key responsibilities in Chelsea area)

About Us
Fit For Life Youth (FFLY) is dedicated to empowering children and young people (CYP) aged 8–19 through dynamic, inclusive, and impactful youth services. We work across Kensington and Chelsea to provide safe spaces, engaging activities, and opportunities that help young people thrive.

The Role
We are seeking an experienced and passionate Youth Hub Lead to oversee the delivery of high-quality youth hub services, primarily in Chelsea (World’s End and surrounding areas). This is a leadership role that combines strategic planning, hands-on delivery, and team management.

You will:

• Lead and manage youth hub operations across Chelsea and Lancaster Youth Hubs.
• Develop innovative programmes that reflect the voices and needs of young people.
• Manage a team of 5 Youth Workers and recruit volunteers.
• Build and maintain partnerships with schools, local organisations, and stakeholders.
• Act as Designated Safeguarding Lead for youth hub services.
• Play an active role in income generation and fundraising to ensure sustainability.

Key Responsibilities

• Direct and deliver a varied programme of youth activities, including holiday programmes, trips, and residentials.
• Champion FFLY’s values and foster a positive, high-performing team culture.
• Ensure compliance with safeguarding, health and safety, and organisational policies.
• Represent FFLY at partnership meetings and deputise for the CEO when required.
• Monitor and report on service impact, ensuring funder requirements are met.

About You
We’re looking for someone who is:

• Experienced in managing youth services and leading teams.
• Skilled in partnership building and community engagement.
• Knowledgeable about safeguarding and committed to young people’s welfare.
• Creative, proactive, and able to inspire both staff and young people.

Essential Requirements

• Proven experience in youth work leadership.
• Strong organisational and communication skills.
• Ability to work flexibly, including evenings and occasional weekends.

The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC’s People strategy for 2025-2030, taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team.

We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership.

• Permanent, full-time role in our Leadership Team (part-time considered)
• Salary: £46,800 (salary scale £46,800-£52,000)
• Deadline to apply: 9am, Wednesday 11 February 2026

RASASC Guildford - Making a difference to the lives of those affected by rape and sexual abuse

Position: Independent Sexual Violence Advisor (ISVA)

Hours: Full time

Salary: Competitive salary dependent on and reflective of experience, qualifications and training. Starting range (for 35 hours/FTE) from £28,598

Location: Based in Guildford and covering Surrey

Accountable to: ISVA Team Leader

DBS check: Yes

Closing on: Tuesday 24th February

This is a new opportunity to join our Independent Sexual Violence Advisor (ISVA) team.

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

RASASC is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992.

We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish.

We also provide one-to-one counselling, group work, youth counselling, a support line, and a family support programme.

Volunteers are an important part of the work we do. Volunteers staff our support line and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse.

ISVA

ISVAs are survivor-focused advocates, who support survivors of recent and non recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client.

This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes.

You will be part of a dedicated, experienced, and friendly team. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients.

You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader.

We welcome applications from all candidates but are particularly looking for those who can demonstrate the experience listed in the essential criteria of the person specification, and especially from those who can evidence the desirable skills and/or have an existing ISVA qualification.

Job Description

• To support survivors of rape and sexual abuse.

• It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, sexual health clinic and other local services.

• The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process.

• The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey.

• The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post.

Key Tasks

• The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor.

• Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor.

• To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse.

• Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC.

• To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team.

• The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is currently delivered virtually but subject to change, possibly face to face in Rugby or Manchester over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away.

• Fulfil relevant monitoring processes as requested by the ISVA Team Leader or the Fundraising Manager.

• to attend monthly one to one supervision with team leader and monthly clinical supervision

Personal Specification

Experience: 

Essential

• Excellent interpersonal skills and communication skills

• Excellent organisational skills and a proven ability to prioritise workload, including time management skills

• Experience of working with vulnerable people

• Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols

• Handling confidential information

• Ability to work on your own and as part of a small team in a busy and challenging environment

• Full driving licence and car that can be utilised for work purposes.

Desirable

• Case Management skills – ability to accurately maintain records

• Crisis management skills – including risk management

• Knowledge and commitment to multi-agency partnership working.

• Experience of delivering presentation/training.

• Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors

In return, we can offer you 25 days annual leave (pro rata for part time hours, eight public holidays (pro rata for part time hours) contributory pension scheme and reimbursement of travel expenses at 45p per mile.

Application

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.

1st Interviews will be held on Thursday 26th February, and should you be short listed you will be invited to interview on Tuesday 10th March or Thursday 12th March at our offices in Guildford.

If you are interested in joining our team or if you have any questions about the role, please do give us a call as we would love to hear from you – contact Sally Hutton or Yvonne Keanne at our RASASC Guildford office for more details or please complete the application form.

This recruitment will close by Tuesday 24th February

How to Apply: Please download the application form from our RASASC Guildford website 

Hearing Dogs for Deaf People – Head of Acquisition
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: Circa £56,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is to build confidence, companionship and connection for people with hearing loss, is seeking a Head of Acquisition to lead and grow recruitment across individual giving, legacy and regular giving channels, as well as attracting new volunteers and service users.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.

Following a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving programme within the Performance Marketing and Communications Directorate, to enable them to transform many more lives across the UK.

Playing a pivotal role in this transformation, the Head of Acquisition will drive sustainable income growth through innovative, data-driven acquisition campaigns targeting new supporters, donors, lottery players and legacy pledgers that deepen engagement and bring the charity’s brand story to life. The role will ensure that every acquisition activity clearly communicates the impact of Hearing Dogs’ work, connecting supporter action to life-changing outcomes for people who are deaf or have hearing loss. At the same time, the post-holder will be responsible for championing strategies to reach more people who can volunteer for, and benefit from, the charity’s vital services.

The ideal candidate will be a leader in supporter or customer acquisition in a not for profit or commercial environment, with a strong track record in delivering successful campaigns across multiple channels, including digital, face-to-face, direct marketing and fundraising products (eg lottery, legacy and regular giving). You will have experience in developing strategic investment cases and multi-year acquisition strategies, grounded in data insight and performance engagement. You will have also have a background in brand-led campaigns and communicating organisational impact to engage and convert audiences. Finally, you will have excellent communication and relationship management skills.

This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 16th February, 9.00 am. 

HMP Drake Hall

Prison delivery

Part time

Permanent

Shannon Trust facilitator – HMP Drake Hall 

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison? 

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Drake Hall. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.   

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.  

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation. 

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised. 

‍Interviews are planned for week commencing 12th February 2026

Night Young People Support Worker

Join us and help young people build safer, stronger futures.

 

Location: Durham

Salary: £24,136 per annum

Closing Date: 12 February 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

You’ll play a vital part in delivering our mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.

As a Night Young People Support Worker at our service in Durham, you’ll empower residents in supported accommodation to develop key life skills, strengthen resilience, and move forward with confidence in education, training, employment, and wellbeing. Using an assets‑based, psychologically informed approach, you’ll create SMART support plans, complete risk and needs assessments, and ensure every young person receives personalised, meaningful support.

As part of the night team, you’ll carry out essential safety checks, respond to incidents, safeguard vulnerable clients and help new residents settle into the service. Working proactively with colleagues and external agencies, you’ll use clear communication, strong boundaries and steady problem‑solving to maintain safety and wellbeing throughout the night.

Please note that access to transport is essential due to location of the projects and lack of public transport links

In this role, you will:

· Support young people in supported accommodation to build skills, resilience and independence

· Lead on risk assessments and create SMART, outcome‑focused support plans

· Manage a caseload as the named key worker while supporting all residents day‑to‑day

· Promote engagement in education, training, employment and volunteering

· Work collaboratively with partner agencies and follow safeguarding procedures

· Maintain a safe, welcoming environment and prepare rooms for new resident

· Keep accurate case records and uphold professional boundaries

· Work flexibly as part of a rota, including some evenings and weekends

 

About You

You'll bring your passion for empowering young people and your ability to create safe, motivating spaces that inspire progress. You’ll use strong communication, safeguarding awareness and confident risk‑assessment skills to deliver clear, outcome‑focused support. With experience supporting young people facing homelessness, mental health or substance‑use challenges, you bring calm, flexible and solution‑focused practice. You work collaboratively with partners and volunteers while managing a caseload and delivering consistent, high‑quality support.

 

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family‑friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death‑in‑service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About The Organisation

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Community Outreach Officer (Scotland)

Team:  Ramblers Scotland

Contract: Fixed-term 9 months (with potential to extend)

Location: Scotland (Home-based or hybrid with access to Edinburgh co-working office and team meetings/connect days in Edinburgh and London)

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

Context and Purpose of the role

The Community Outreach Project (Scotland) an initiative to bring the Ramblers strategy to life, and open the outdoors to some of the groups that have the most barriers to getting out walking.  The project works with community-based contacts in urban areas with a focus on refugees, asylum seekers and people from global majority communities.

Key responsibilities

· Lead on the design, development and implementation of the Community Outreach Project Scotland.

· Identify and develop new partnerships and opportunities to help grow and expand project and impact.  

· Assess and monitor risks, resolve issues, and ensure compliance with relevant policies and regulations.

·Contribute to the organisation approach to risk management

· Lead on and manage the project budget and programme evaluation and reporting.

· Overall responsibility for groups of inexperienced participants in outdoor settings using industry best

practice in risk management

· Capture success stories, case studies and good practice in how our work makes a difference.

· Work with the Scotland’s director and fundraising team to secure the funding and support required to sustain and expand project.

· Develop effective ways to build bridges between excluded communities and  existing Ramblers walking groups by building strong and proactive relationships with volunteers.

· Engage and work collaboratively with a range of stakeholders to provide accessible and sustainable walking experiences.

· Contribute to GB-wide strategic approach to community engagement with those who face the greatest barriers to benefit from being outdoors

· Engage and proactively develop excellent working relationships across the organisation

· Design and develop Community Outreach Traineeship

· Line management of Community Outreach Trainee’s

The person

Qualification

· Hill and Moorland or Mountain leader qualified (or trained with assessment pending) and a valid 16 hour Outdoor First Aid Certificate

Knowledge and Experience

· Experience of managing volunteers and staff including training and mentoring outdoor leaders0

· Experience of initiating strong external partnerships and collaborative internal relationships to deliver mutually beneficial activities and outcomes.

· Experience of successfully engaging communities in sport and physical activity programmes, in particular, outdoor activity provision.

· Experience of implementing change and working with others to adopt new ways of working.

· Experience of assessing and managing risk in relation to outdoor physical activity

Skills and Leadership

· Ability to plan, lead and develop a project with the related co-ordination, planning, organisational skills

· Ability to spot and exploit opportunities for growth in scale and impact, including by developing existing and new funder relationships

· Excellent communication & interpersonal skills

· The ability to delivery training whilst leading safe and inspiring group walks in lowland and/or hill & moorland environments

· Ability to analyse and identify solutions to moderately complex problems, working with multiple stakeholders with different backgrounds and expectations, while operating at the edge of existing organisational systems or ways of working

· Able to play a leading role in developing organisation-wide thinking on engaging excluded communities.

Personal Attributes

· Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors, with a particular understanding of the needs of people seeking asylum, refugees and people from global majority communities.

· Flexible, resilient and self-motivated with a willingness to take on different tasks and responsibilities as needed. 

· Access to own transport and willing to travel and spend some evenings and weekends away from home.

· Willing to undertake training and professional development to ensure skills and knowledge are up to date.

The Ramblers promote diversity and welcome applications from all sections of the community.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

STRATEGIC COMMUNITY DEVELOPMENT LEADER (Community Support, Empowerment, Youth and Children’s work, Academies)

Based in North East Lincolnshire

Salary:   £42,752 per annum

Full Time, Permanent Contract

Oasis exists to build stronger communities where no one is left out. We achieve this by working in an integrated way through community empowerment, youth and children’s work and academies, and we’re excited to have a new opportunity for a Strategic Community Development Leader in North East Lincolnshire.  This newly created role follows on from our successful work in the Grimsby community.

Oasis in North East Lincolnshire is at an exciting stage of development. We are looking to appoint a dynamic strategic lead to develop and grow our children’s, youth and community work across the two separate Oasis neighbourhoods that work together to form the Hub charity.  The two neighbourhoods are South ward in Grimsby and Immingham. This role will oversee a team of staff and volunteers in community, bringing strategic oversight to ensure the work is tied together across North East Lincolnshire under the one hub charity to achieve the shared vision.

We are looking for a relational based leader for this key project management role.  As such, the successful applicant will need to demonstrate entrepreneurial flair and excellent leadership skills as well as:

· Building positive and supportive working partnerships with the community.

· Leading the local community teams as the expand the vision of developing integrated community provision involving the community and academy(ies) towards developing an Oasis movement, where those affiliated with Oasis are in the planning, delivery evaluation and sustainability of activities and services.

· Developing wide ranging advice and community support provision that are led by the community including: Resilience building provision (financial planning, healthy eating etc.), Youthwork/children’s work, Family support services Community relationship building provision (community events, befriending schemes etc.)

· Working in close partnership with key stakeholders including local community, Academy Principals and staff teams, and local community leaders to lead the Community strategic development, particularly around communication, income generation strategy and monitoring and evaluation and reporting.

· Responsibility for systems development and management across the Community Charity including all policy and procedures such as financial management, health and safety, safeguarding etc.

· Growing a team of staff and volunteers to deliver the objectives in the Community Plan that directly support students and their families in the Academy(ies) and members of the local community.

· To ensure the Oasis ethos permeates all work across the community team.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work.  In return we offer:

· Flexible working practices which encourages innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

For full details, please go the Oasis UK charity website.

We invite you to send your CV and Covering Letter.  CVs will not be accepted after Midday, Friday 30th January 2026. Stage 1 phone interviews will take place week commencing 2nd February 2026, and final interviews will be held week beginning 9th February 2026, in Grimsby.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.  If you require any assistance to overcome potential barriers, please let us know.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.  The successful candidate will need to show proof of right to work in the UK.  Oasis supports Equal Opportunities. 

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

A place to create moments that matter

Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.

If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878  per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

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