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Team:Research & Engagement (Philanthropy & Partnerships)
Location:Homebased
Work pattern:35 hours per week, Monday to Friday
Salary:Up to £38,918.33 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness andexpertiseto make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Senior Corporate PartnershipsCommunicationsOfficer:
Thesuccessful candidate willberesponsible fordeveloping,coordinatingand delivering strategic communications opportunities that magnify Cats Protection’sobjectivesand goals through our Corporate Partnerships.
The role will work closely with the Corporate Partnerships team to build innovative and impactful communication strategies and marketing plans for current and new partners, as well as generate creative ideas for prospects.
AbouttheResearchand Engagementteam:
We sit within the Marketing & Income Generation directorate.
The Research and Engagement teamsits within Philanthropy and Partnerships andbrings together prospect research,communicationsand events to ensure a coordinated,insight‑ledandsupporter‑centredapproach supporting fundraisers to grow pipelines, build meaningful relationships, and maximise long-term income for Cats Protection.
What we are looking for in our Senior Corporate PartnershipsCommunicationsOfficer:
Significant corporate partnership account management experience withparticular expertisein the creation and delivery of partner marketing communications
Extensive experience of developing strong relationships with supporters/ clients/colleagues
Experience of developing bespoke propositions/presentations/proposals
Experience of working with marketing teams to develop marcomms campaigns
Significant charity experience
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service.
Salary Finance, which empowers you to take control of your financial wellbeing.
and much more, which you can learn about
Interested?Here’show to apply:
Application closing date: 31st August 2026
Virtual interview date: 14th September and 16th September 2026 (subject to change)
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Team:Philanthropy & Partnerships
Location:Remotely in the UK with some travel for meetings and events
Work pattern:35 hours per week, Monday to Friday
Salary:Up to £42,182.64 per annum
Contract: Permanent
Due to internal promotion we are hiring a Senior Mid Value Officer.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make a better life for cats?
Responsibilities of our Senior Mid Value Officer:
This role will manage the development of the Cats Protection Mid Value Programme and associated mid value product. The successful candidate will oversee the implementation of stewardship strategies for the conversion, retention and growth of mid value donors and build a pipeline for major giving to increase sustainable net income for Cats Protection.
The team manages a significant portfolio and has ambitious growth targets, and this role will play a key part in growing the number and overall value of supporters.
About the Philanthropy & Partnerships team:
Philanthropy and Partnerships are a dedicated and motivated team who all believe strongly in our mission and values. We have ambitious growth plans with a large focus on growing and diversifying our pipeline
We have a team of 21
What we’re looking for in our Senior Mid Value Officer
Significant experience in related fundraising role(s), such as mid value, major donor, individual giving or direct marketing. Where primary experience is in one area, hands on experience and good understanding in the other is required.
Demonstrable experience of developing strong long-term relationships with supporters & stakeholders
Experience of implementing supporter segmentation processes for database marketing purposes
Proven track record of achieving income against agreed financial targets as well as other KPIs
Experience of developing and managing donor engagement and cultivation plans and strategies
Extensive proven experience of producing high quality and compelling appeals, proposals, reports and correspondence to inspire generous support
What we can offer you:
A generous pension salary exchange scheme
range of health benefits including health insure on completion of probation
26 days’ annual leave plus bank holidays, increasing to 31 with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date:3rd September 2026
Virtual interview date:15th & 16th September 2026
Final stage virtual interview: 23rd September 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
3. Final stage informal discussion
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
We are Age UK York, a local independent charity which exists to support the older people of York and those around them. For over 50 years our team of staff, volunteers and supporters have helped us to offer a wide range of services providing vital and trusted support so often when it is needed most.
Our vital work is needed today as much as ever and we ever welcome people to join our team as together we realise our shared mission of making a positive difference to the lives of the older people of York.
Job Summary:
Would you like to make a life changing difference in support of local people and communities in need here in York? Can you bring financial management expertise to support a team effort and help shape the future of our long standing charity?
Age UK York is offering an exciting senior leadership opportunity to join our fantastic team and support our vital work here in York. Could you be our Head of Finance and help lead our team, ensure our effective financial arrangements and the vital part it plays in realising our mission in the positive difference we can make in helping others.,
We are looking to find for our new Head of Finance who can bring their experience, expertise and passion to support our local York charity, our team and those we are here to help each and every day.
You will manage our brilliant team with a focus on strong financial management. With both internal and external focus the role will lead on our financial management and helping our charity make every penny entrusted to us count, as we develop, manage and realise our financial goals and the difference the enable Age UK York to make in supporting older people and those around them across York.
You will be part of our energised senior leadership and management teams helping to shape our charity and the continued positive difference we make whilst working closely across our teams in their role together with our Board of Trustees.
The opportunity offers an excellent benefits package and support for your own personal development and aspirations. The opportunity would not only empower you to take forward the strong legacy from our current team though bring your own identity, ideas and strengths to the fore in our collective efforts to be there tomorrow and beyond.
Key Responsibilities:
We are looking for an experienced financial manager with a keen eye for detail and drive for high performance, continuous improvement and team work. With an ambition and drive to make a telling contribution and strengthen our charity and the difference we can together make in supporting older people and communities.
We would love to hear from you if you have:
· Experience and success in leading the financial management for an organisation.
· Experience in providing leadership within an organisation; an eye for detail and a driver of standards in continuously learning and strengthening working practices and outcomes.
· Managed a team providing support, motivation and nurturing talent and opportunity
· The ability to readily transfer your existing experiences and skills to a new challenge;
· Understanding of your strengths and areas for continuing development and proactively build your knowledge and skills
We would love to hear from you.
We’re looking for someone who:
· Is successful in providing financial management for an organisation and effective in collaborating and supporting non-financial colleagues in our shared financial goals and successful practice.
· Demonstrates wider leadership qualities including contributing to overarching organisational strategic priorities.
· Skilled, including an excellent communicator, in building and maintaining successful relationships across internal teams and external partnerships.
· Able, and experienced, in delivering in meeting outcomes and targets whilst supporting a performance and continuous improvement organisational approach.
· Highly organised, adaptable, and comfortable working in a fast-paced, dynamic environment;
· Strong attention to detail, analytical and critical thinking qualities, and able to apply and be energised to meet organisational challenges and opportunities in continually strengthening our organisation to help us realise our vision, mission and priorities.
Qualifications, Skills and Experience:
· Ability to prepare, manage, monitor and report on budgets.
· Previous experience in one or more, management or financial accounting roles delivering day to day finance functions.
· Experience of line management and support, motivation and development to colleagues and collective team.
· Experience of supporting the development and delivery of high quality services through financial management and support to operational colleagues.
· Effective understanding of financial statistics and accounting principles.
· Strong interpersonal, communication and presentation skills. Including interpreting and communicating financial information to non-finance function colleagues and in support of decision making; a facilitative and accessible approach; ability to manage remote communications and diplomacy and conflict resolution skills.
· Passion and commitment to work within a not-for-profit organisation and support a team approach in working to help others.
· Decision making – ability to make decisions based on an analysis of data and insights, including financial, performance and needs based data.
Salary and Benefits:
At Stewardship, we are passionate about equipping the Church and Christian charities with the financial tools and guidance they need to thrive. Our specialist services support a wide range of organisations, from small local churches to larger Christian charities, with annual incomes ranging from £25,000 to £1,000,000.
Stewardship is looking for an Accounts Examiner to join our growing Accounts Examination Team, helping clients prepare and review receipts and payments accounts, identify key financial and regulatory matters, and offer practical, thoughtful support that strengthens good financial stewardship.
This is a rewarding opportunity to use your finance skills in a mission-focused Christian charity, supporting a wide range of churches and charities across the UK. You will be highly organised, confident working with financial records and systems, able to communicate clearly, and committed to deadlines and excellent service.
This is full-time role of 35 hours per week, but part-time working would also be considered (minimum of 21 hours per week)
What You’ll Be Doing
What We’re Looking For
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Harrogate Homeless Project (HHP) is looking for two compassionate and motivated Weekend Support Workers to join our dedicated Client Services Team. This is an opportunity to play a key role in supporting people experiencing homelessness and housing insecurity across the Harrogate district.
We have two part-time positions available (14 hours per week):
Salary: £12.71 per hour, rising to £13.45 per hour upon successful completion of probation. Additional hours may be available to cover annual leave, sickness and on-call duties.
As a Support Worker, you will help create a safe, welcoming and supportive environment for clients living within our hostel accommodation, Springboard services and flats. You will provide practical and emotional support, assist new residents with inductions, maintain accurate records, carry out health and safety checks, and work closely with colleagues, volunteers and partner agencies to help clients move towards greater independence.
We’re looking for someone with excellent communication and organisational skills, a positive and proactive attitude, and the ability to build trusting relationships with people from a range of backgrounds. Experience working with vulnerable adults, homelessness, housing, social care or mental health services is desirable, but most importantly, you will share our values and commitment to empowering people to achieve positive outcomes.
What we offer:
How to apply:
Please send your CV and a brief covering letter to Iain McLeod.
Closing Date: 9 September
Applications will be reviewed as they are received, and interviews will be held on a rolling basis. Early applications are strongly encouraged.
Work with us and help make a real difference in your community.
The client requests no contact from agencies or media sales.
Location: Remotely, UK
Work pattern: 35 hours per week
Salary: Up to £36,327.99 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Data Selections Analyst:
Our Data Selections Analysts develop, run and maintain targeted data selections and multistage supporter journeys across a range of communication channels.
This role enables effective fundraising, fulfilment and engagement activity for supporters and customers across Cats Protection. Working closely with campaign owners, and colleagues across Data & Analytics, the role translates business requirements into accurate, supporter centric and compliant communications that support organisational objectives.
About the Data & Analytics team:
The Data & Analytics team are a department of 17 people in the Marketing & Income Generation directorate consisting of four sub-teams : data processing, data selections, data analytics and customer journeys.
The Data Selections sub-team manages and segments supporter and customer data to provide accurate, targeted selections for fundraising, marketing, and other charity communications and customer journeys, while ensuring data quality and compliance.
What we’re looking for in our Data Selections Analyst :
Substantial experience working with contact data within a CRM system or database (ideally in a fundraising context.)
Experience producing and adapting targeted marketing, fundraising or customer communication selections.
Experience interpreting business requirements and translating them into audience selections, segmentation or automated communication processes.
Experience using data selection, campaign management or marketing automation tools such as Apteco Faststats and PeopleStage or similar.
Experience writing queries using a structured language such as SQL or similar
Good understanding of data protection legislation and responsible data use in communications.
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 31st August 2026
Virtual interview date: Mid/Late September 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1.Anonymised application form
2.Video screening round (depending on applications)
3.Virtual interview via Microsoft Teams and a pre-interview task
Making a better life for cats, because life is better with cats
Help shape the future of an ambitious local charity
MRS Independent Living supports older people, disabled people and people experiencing mental health challenges to live independently, stay active and remain connected to their communities. We combine practical in-home support with innovative community-led projects that tackle inequalities and improve wellbeing.
We're looking for a Deputy Director who is excited by the opportunity to help lead this established local charity into its next chapter.
This is a role for someone who enjoys thinking strategically while also rolling up their sleeves to make things happen. You'll work alongside the Director to shape our future, develop new services, build partnerships and secure funding. You'll also be happy stepping into day-to-day operations when needed to support the team, maintain continuity and ensure our services are high quality and running smoothly.
Whether your background is primarily in fundraising and you're looking to broaden your operational leadership experience, or you've led services and want to develop your fundraising and strategic skills, this role offers an excellent opportunity to build a well-rounded senior leadership career.
About the role
As Deputy Director you'll provide leadership across our community projects, helping us develop and deliver sustainable, high-quality services that make a real difference to our community.
You'll:
Work with the Director and Board to shape organisational strategy and future development.
Lead fundraising from trusts, foundations, corporate partners and other income sources.
Oversee our community projects, ensuring they deliver expected outcomes.
Support, coach and develop project staff and volunteers.
Build strong partnerships across the voluntary, health and public sectors.
Lead monitoring, evaluation and reporting to demonstrate our impact.
Deputise for the Director when required.
Take a practical, hands-on approach - providing operational support wherever it's needed.
We're looking for someone who has:
Experience in fundraising, service management or both, ideally within the charity and voluntary sector.
Ideas to develop and grow our community work, and the confidence and project management skills to operationalise them.
Strong leadership skills and the ability to motivate and support others.
Excellent relationship and partnership-building skills.
A collaborative, adaptable approach with the confidence to switch between strategic thinking and practical delivery.
A commitment to co-production, equity and user-led approaches.
Why join us?
This is a rare opportunity to help shape the future of a respected local charity while developing your own senior leadership experience.
You'll join a small, supportive team where your ideas will influence organisational strategy, new services and long-term sustainability. No two days are the same, and you'll have the opportunity to work across fundraising, operations, partnerships, governance and organisational development—making this an ideal stepping stone towards a Director or CEO role.
If you're looking for a leadership role where you can make a tangible difference to people's lives while broadening your skills and experience, we'd love to hear from you.
Our staff benefits include:
Flexible and hybrid working
Generous holiday allowance of 28 days (pro rata) per year plus bank holidays, rising to 29 days after one years’ service
Enhanced sick leave and pay
Enhanced family leave and pay
Ongoing opportunities for learning and professional development
Employer pension contributions of 4%
Life assurance cover equivalent to one year’s annual salary for members of our workplace pension scheme
The client requests no contact from agencies or media sales.
Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.
About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.
What You’ll Do:
About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.
Essential Skills & Experience:
Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.
What We Offer:
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
York Travellers Trust (YTT) is seeking an inspiring, values-led Chief Executive to
lead our organisation through its next stage of development.
We work alongside the vibrant and resourceful Gypsy and Traveller communities of York and the surrounding area. We challenge discrimination and inequality, increase opportunities and life chances, and build bridges that promote understanding and community cohesion.
As Chief Executive, you will provide strategic leadership and hold overall responsibility for YTT’s performance, financial sustainability, governance, safeguarding and organisational development.
Working closely with our Board, staff and community members, you will:
shape and deliver YTT’s strategic direction;
strengthen our financial sustainability and develop new income opportunities;
ensure our services remain effective, safe and responsive;
build influential relationships with communities, funders, partners and
policymakers;
champion the rights, needs and aspirations of Gypsy and Traveller
communities; and
embed sociocratic and democratic ways of working so that community voices
genuinely shape our decisions.
We are looking for an experienced senior leader with a strong commitment to equality, social justice and community empowerment. You will have experience of leading in a charity, community organisation, public service or another values-led environment.
You will understand the strengths, needs and systemic barriers experienced by Gypsy and Traveller communities, gained through direct work with these communities or substantial experience alongside other marginalised groups.
You will combine strategic thinking with a collaborative, authentic and hands-on leadership style. You will also bring experience of managing people, working with a Board, overseeing finances, securing income and representing an organisation externally.
This is a rare opportunity to lead a trusted community organisation at an important point in its development. If you share our ambition for an inclusive, community-led and sustainable future, we would be delighted to hear from you.
The job description sets out the skills and experience we are looking for, but we know
that the right person may not tick every box. If you are passionate about our mission and bring significant relevant experience and the capacity to develop into the role, we would love to hear from you.
We are open to applications from people wishing to job share or looking for less than full-time hours; if this applies then let us know in your application.
Please send us:
• your CV; and
• a supporting statement of no more than two pages explaining your interest in the role and how your experience meets the person specification.
We want our recruitment process to be accessible and recognise that a written application may not be the best way for everyone to demonstrate their suitability. As a reasonable adjustment, we can accept the information requested in an alternative format, such as an audio or video recording, or arrange another suitable way for you to apply.
Get in touch if you would like to have an informal chat about the role, discuss an alternative application method or any other reasonable adjustments. Closing date is 6 September 2026.
Keeping Young People Safe:
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
Are you passionate about helping young people build brighter futures?
We’ve got a brilliant opportunity for you to join our team as an Impact and Insights Officer, at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills like teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
About the Role
This is a role where your insights will shape real change. As Impact and Insights Officer, you’ll:
This is a dynamic, insight-driven role with plenty of scope for creativity, independence, and collaboration.
You’ll love this job if you are…
Key Responsibilities
A few practical things
How to Apply
Please send your CV and a one-page cover letter telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 2 September 2026. Please note that applications without a cover letter will not be considered.
First-round interviews will be held in person at our London Office and shortlisted candidates will be invited to be interviewed on 7 September 2026. Second-round interviews will be held via Teams, on 11 September 2026.
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
We empower young people to discover, develop and celebrate their skills and potential.


The client requests no contact from agencies or media sales.
We have a maternity cover opportunity available in the team at MASH. As an Outreach & Engagement Worker you will provide gender and trauma-informed support to women who are rough sleeping, begging and/or sex working in Manchester.
We believe in choice and empowerment, focusing on the material impact and reality of women’s lives, and how we can work with women to create the change that works for them. We hold a strong belief in women’s assets, talents, skills and abilities. Through our services we partner with women as they access and navigate services to aid recovery and realise their goals.
MASH is the only organisation in Greater Manchester which exists specifically to support women who sex work. Through our range of services we build trusted relationships with women to keep them safer, healthier and more equipped to take control of their lives.
Purpose of the role
To work with other members of the MASH team to achieve the following outcomes:
Using a gender and trauma-informed approach, the Outreach & Engagement Worker will deliver 2-4 daytime outreach sessions per week in Manchester alongside partners, colleagues and volunteers. They will also attend the Street Engagement Hub weekly to provide specialist support to women attending this multi-agency hub. They will provide brief interventions and casework support to women supporting their needs holistically.
We stand with women who sex work and help you to experience good health, safety and emotional wellbeing.

Hours: Full-time
Pay: £83,840 - £88,490 GBP gross per annum (dependent on experience)
Duration: Permanent
Location: Manchester, UK (hybrid working available), with an expectation of up to 25% international travel to support UK-Med's international programmes, governance and humanitarian operations. The postholder must be deployable and able to travel internationally at short notice where operationally required)
Are you an exceptional finance leader ready to shape the future of a global humanitarian organisation?
UK-Med is a frontline medical aid charity, born of the NHS and committed for over 30 years to ensuring that everyone can access the healthcare they need when crises and disasters strike. We deploy emergency medical teams and health specialists worldwide, supporting communities affected by conflict, disease outbreaks and natural disasters, whilst strengthening local health systems and preparedness.
Reporting directly to the CEO and serving as a member of the Senior Management Team, the Director of Finance will provide strategic leadership across UK-Med's financial stewardship, sustainability, governance and organisational performance. As the organisation's principal financial adviser to the CEO, Board of Trustees and Board Committees, you will help shape UK-Med's long-term strategy and ensure the organisation remains financially resilient and well positioned to deliver its humanitarian mission.
Working closely with the Associate Director of Finance and colleagues across the organisation, you will lead the finance function and support delivery of UK-Med's Five-Year Strategy by strengthening financial governance, resilience and organisational sustainability across a complex, multi-country organisation.
You will be a fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with substantial experience providing strategic financial leadership at executive level within a complex organisation. You will have a proven track record of advising CEOs, Boards and Audit & Risk Committees, leading organisational change and financial transformation, and overseeing complex budgets, diverse funding streams and robust financial governance. Experience within the humanitarian, international development, healthcare or wider charity sectors is essential, with knowledge of institutional donor funding and grant compliance highly desirable.
This is a unique opportunity to influence the strategic direction of one of the UK's leading humanitarian organisations, helping ensure UK-Med remains financially resilient and ready to respond wherever communities need us most.
Can you help build a world prepared to help?
How to apply
We strongly recommend that you read theCandidate Information Pack - Director of Finance - August 2026before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Please apply below, as soon as possible and no later than Monday 31st of August 2026.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfill their potential.
The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.
We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.
Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.
About the role
We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.
You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.
Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.
As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.
What you'll be doing
About you
You'll enjoy helping people and be passionate about delivering outstanding customer service.
We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.
You'll have:
It would also be beneficial if you have experience of:
Recruitment Process
As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.
Rewards,supportand benefits
We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
Flexible working options to support your work–life balance and individual circumstances.
25 days’ holiday plus Bank Holidays
Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.
Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
Life assurance providing four times your annual salary for added peace of mind.
AXA Health Employee Assistance Programme, with 24/7 wellbeing support
Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
Enhanced maternity,paternityand adoption leave to support you and your family.
10% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.
If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.
The client requests no contact from agencies or media sales.
The Philanthropy Lead will build and deliver a high-performing high-value fundraising programme, focused on pipeline development, strategic relationship progression and long-term supporter value. This is a strategic and hands-on role, requiring a confident fundraiser who can identify, qualify, cultivate and close gifts and funding propositions.
Working closely with senior leaders, prospect research, trustees and a dedicated philanthropy subgroup, the role will unlock networks, develop compelling propositions and create meaningful engagement opportunities that inspire transformational support for hospice care.
This post plays a critical role in strengthening the hospice’s financial sustainability and enabling outstanding care for patients and families across the local community.
When applying please ensure the criteria questions below are covered.
We provide free, quality, compassionate care and support to terminally ill adult patients, their family and carers across Leicestershire & Rutland.