Job Title: Deputy Renewals Manager
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £37,800 per year, Band F, Level 3
Hours: Full-time, 35 hours per week - 5 days a week during probation. Option to work from home up to 2 days a week after probation.
Contract: Permanent
About the Role:
This role sits within a young, diverse team united by a strong commitment to excellent customer service.
As Deputy Renewals Manager, you will oversee and coordinate work across part of the Renewals team, providing day-to-day leadership, coaching, and technical support.
What you’ll do as a Deputy Renewals Manager:
- Lead and motivate a telephone-based renewals team to deliver high-quality customer service
- Act as Deputy to the Renewals Manager, supporting income targets and day-to-day performance
- Coach and performance-manage team members, acting as first point of escalation
- Oversee renewals, MTAs, new business, claims and queries with a focus on accuracy
- Build strong relationships with charity clients and identify opportunities to retain and grow business
What we’re looking for as a Deputy Renewals Manager:
- Experience in commercial insurance and insurance broking
- Leadership or supervisory experience within renewals or existing business
- Strong knowledge of FCA regulation, TCF and compliance requirements
- Confident communicator with excellent customer service and complaint-handling skills
- A proactive approach with the ability to drive performance and commercial results
Benefits
We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.
- 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
- Flexible working hours and hybrid options
- Work in a way that suits you, your role, and your department
- Double-matched pension up to 10% of gross salary
For a full list of our benefits, click .
Closing date for applications: 23:59 Sunday 19th April 2026
Interviews will be on an ongoing basis until the position is filled.
We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Thank you!
Location: Reading, Hybrid (twice a month to Reading office)
Hours: Full time
Salary: £41,344 per annum
Contract Type: Permanent
Campaign Closes: 10th April 2026
Interviews: First stage interviews, WC 20th April. Second Stage interviews WC 27th April.
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible.
Core Purpose
The Philanthropy Manager will play a critical role in Make-A-Wish UK’s growing Philanthropy team. You will be responsible for building meaningful relationships with high-net-worth individuals and Trusts and Foundations, increasing income, engagement and stewardship, with a focus on developing new relationships with funders. You will also drive key growth through leadership of the Small Trust Mailing and Philanthropy Mid-Value Programmes, utilising insights and best practice to implement new strategies and streamline ways of working.
Job requirements
Essential Criteria
- Experience in working within a Philanthropy Team, with proven success in securing multiple five figure gifts from both high-net-worth individuals and Trusts and Foundations
- Strong experience cultivating cold and/or new prospects and converting them into five figure + donors
- Experience conducting targeted prospect research, identifying new funders against a set criteria or proposition
- Demonstrable track record of creating and implementing successful, data-informed plans resulting in increased income
- Excellent relationship management skills, with the ability to influence, inspire and engage both internal and external stakeholders at a wide range of levels
- Outstanding communication skills, both written and verbal, with the ability to convey complex information in compelling ways tailored to different audiences
- Highly organised and demonstrated ability to work autonomously, manage competing priorities and deliver to deadlines within a fast-paced environment
- Proficiency in using CRM systems (preferably Salesforce) to manage pipelines, analyse data, and generate reports
- Knowledge of UK fundraising regulation, ethics and trends affecting high-net-worth individuals and Trusts and Foundations fundraising
- Strong attention to detail, numeracy and analytical skills, with experience building financial proposals, income forecasts and donor investment cases
Desirable Criteria
- Previous experience running high-value mailing programmes
- Track-record of securing both restricted and unrestricted income
- Previous experience recruiting and managing giving club members
- Experience of working collaboratively with a Prospect Research function, sharing responsibilities and communicating effectively
- Experience working in a rapidly growing team, managing organisational expectations and flexibly capitalising on emerging opportunities
Job responsibilities
Relationship Management, Stewardship and New Business
- Personally build and manage a portfolio of high-net-worth individuals and Trust and Foundation prospects and donors, giving between £10,000-£50,000.
- Lead personalised and effective cultivation, asks, engagement and stewardship for your portfolio.
- Contribute to the development of compelling and attractive propositions to increase giving and/or recruit new high value supporters.
- Work effectively with internal and external influencers to engage supporters and create magical moments, bringing them closer to Make-A-Wish UK’s work.
- Manage donor agreements and grant terms and conditions, ensuring compliance and best practice.
- Work collaboratively with the Prospect Development Lead to identify new prospective funders, as well as conducting your own prospect research in line with agreed key priorities, sectors or themes.
- Ensure data is accurate and up to date on our CRM to support effective pipeline management and draw insights.
Strategy, Planning and Delivery of Mid-Level Programmes
- Build on the design and implementation of a new personalised Philanthropy Mid-Value programme for supporters giving £1-£10K, with the aims of securing, retaining and growing support.
- Lead on enhancing the existing Small Trusts Mailing programme, effectively implementing streamlined processes to increase ROI.
- Collaborate with the Philanthropy Team, and other teams where needed, to forecast income, set targets, and manage your pipeline budget.
- Work closely with the Prospect Development Lead to draw insights, and implement these across the mid-value programmes.
- Continuously review programme success and efficiency, reporting on progress, identifying successes and learnings, as well as progress against KPIs and income targets.
Collaboration & Influence
- Champion a philanthropic mindset across Make-A-Wish UK, acting as an ambassador for the power and value of Major Donor and Trusts and Foundations fundraising.
- Work closely with other teams, including Finance, wishgranting, Insight and Innovation, and Brand Communications and Engagement, to build budgets, report on impact and cultivate, engage, ask and steward your portfolio.
- Act as an ambassador for Make-A-Wish UK at external events, such as high-level fundraising networks, sector forums and conferences.
Job benefits
- 26 days annual leave with the option to buy/sell annual leave (pro rata for part time)
- Paid Birthday leave
- Flexible & Hybrid working arrangements
- Salary exchange pension scheme
- Paid volunteering days
- Pirkx subscription - Access to wellbeing support, GP appointments, training and events, retail discount platform, and much more!
- Cycle to work initiative
Registered Charity
51 - 100
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Thank you!
This is an exceptional opportunity at one of the world's most prestigious universities at a time of extraordinary ambition and philanthropic momentum.
Associate Director of Development – Principal Gifts
Employer: University of Oxford
Salary: £65,336 - £82,255 with scope to go beyond for a leading professional with outstanding experience and track record
Location: Oxford (Hybrid)
Here at the University of Oxford, we are recruiting three Associate Directors of Development – Principal Gifts to join our incredible team. These are new positions, part of an expansion of our friendly, collaborative and successful Principal Gifts team.
As Associate Director of Development – Principal Gifts, you will operate at the highest levels of the University to secure transformational gifts at the eight-figure-plus level, advancing Oxford’s mission and global impact. Your work will help ensure that Oxford continues to attract the brightest minds, pursue world-leading research, and address the most urgent challenges facing humanity.
You will work closely with the Vice-Chancellor, Chief Development and Alumni Engagement Officer, Director of Development – Principal Gifts, and other senior leaders to align principal gift opportunities with institutional priorities and articulate a compelling case for support to some of the world’s most significant philanthropists.
Your impact will be enduring – enabling breakthrough discoveries, expanding opportunity for students, and strengthening Oxford’s position as a global leader in education and research. The Associate Director of Development role offers the chance not only to secure transformational gifts, but also to shape the future of Oxford’s philanthropic culture and leave a legacy at an institution that has been changing the world for over nine centuries.
This is a chance to join a dedicated, professional and ambitious team at a time when Oxford’s fundraising is at unprecedented levels. With strong support from the Vice-Chancellor, a proven track record of principal gift success, and an unparalleled global reputation, you will have every opportunity to make your mark, both at Oxford and in your career.
You will be passionate about what we do here, not phased by complexity and ambiguity, and comfortable orchestrating a myriad of stakeholders. We hope to hear from you!
The University of Oxford is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.
Closing date: midnight on Monday, 6 April 2026.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
Diversity and Inclusivity
The University of Oxford is committed to equal opportunity, and to being a place where everyone belongs and is supported to succeed. We recognise how the diversity of our community enriches our ability to deliver on our academic mission.
We welcome applications from individuals from all backgrounds, including those under-represented within higher education. No applicant or members of staff shall be unlawfully discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
No agencies please
If you would like to have a confidential discussion about the role, please email info (at) weareconstellate (dot) com
Please see attached candidate pack. Applications are by CV and covering letter.
