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An exciting opportunity to lead Jamie’s Farm’s social media and storytelling, helping more people connect with our mission and the lives of the young people we support. At a time of growth for our charity, we are looking for a Communications Manager – Social Media & Storytelling to join our team. You will lead our organic social media across core platforms and create authentic, engaging stories that capture not just what we do, but why it matters.
What is Jamie’s Farm? Jamie’s Farm is a charity that runs therapeutic farm-based programmes for young people who are struggling to thrive at school or at home. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role: As Communications Manager – Social Media & Storytelling, you will lead our organic social media and storytelling from idea to publication. Building relationships across Jamie’s Farm, you will help identify the moments, stories and voices that bring our work to life, and develop content for different channels and audiences. You will also lead the creation of external newsletters, and make thoughtful use of digital tools and AI to enhance your work.
About you: We are looking for someone with experience managing social media and a strong instinct for identifying and developing compelling stories. You will be confident creating engaging short-form content, highly proactive, and comfortable working at pace while maintaining quality. You will also be an excellent relationship-builder, able to work across teams and build trust quickly in order to capture authentic moments and stories.
You will be comfortable using digital tools and will understand the importance of safeguarding, consent and representing young people with dignity and care. Most importantly, you will bring strong alignment with Jamie’s Farm’s mission and a passion for helping more people connect with our work.
This role could suit someone with broader communications or content experience who is excited by the opportunity to focus on social media and storytelling in a mission-led organisation.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
JOB TITLE:
Fundraising & Partnerships Manager
RESPONSIBLE TO:
Director of Fundraising
LOCATION:
Home based
DURATION:
30-35 Hours Per Week - Permanent
SALARY/GRADE:
Grade 6.4 (£36,043) PA FTE
KEY WORKING RELATIONSHIPS
Fundraising Team
Nation Directors
Public Affairs and Communications Team
Membership Team
Donors, Volunteers and families
ABOUT YOU
You will have proven experience in fundraising, business development, or partnership management, with a track record of generating income and building strong external relationships. Ideally, you will have experience developing fundraising plans, pipelines, or income streams from an early stage, and will be comfortable working in an environment where processes, opportunities, and supporter journeys are still evolving.
You will be confident identifying and pursuing new opportunities, developing compelling proposals and cases for support, and managing relationships with a wide range of stakeholders, including corporate partners, community fundraisers, volunteers, and individual supporters.
We are looking for someone who is proactive, self-motivated, and creative, with strong communication and relationship-building skills. You should be comfortable working independently while also collaborating effectively with colleagues across fundraising, marketing, and operational teams.
Most importantly, you will be motivated by the opportunity to help grow sustainable income that supports children, young people, and families across the UK.
PURPOSE OF THE ROLE
We are looking for a confident, ambitious, and entrepreneurial Fundraising Manager to help grow sustainable income for Adoption UK by building and developing strong relationships with corporate partners, supporters, volunteers, and local communities.
This is an exciting opportunity for someone who enjoys creating fundraising plans from the ground up, developing new partnerships, and turning ideas into sustainable income. The role is ideally suited to someone who thrives in a developing fundraising environment and is motivated by the opportunity to shape and grow underdeveloped income streams into long-term success.
This is an opportunity to help shape the development of a strategic and sustainable approach to fundraising, while continuing to deliver hands-on income across a diverse portfolio.
MAIN DUTIES AND RESPONSIBILITIES
Supported by the Director of Fundraising, take ownership of developing, delivering and monitoring fundraising events and activities in line with our fundraising strategy.
Lead on key income streams to maximise net income and develop sustainable income streams for short, medium and long-term growth.
Monitor and evaluate progress against plans using management information and budgets to produce reports and forecasts as required
Deliver effective supporter journeys to improve supporter experience, retention, and long-term engagement.
Work alongside the Director of Fundraising to develop and implement processes and policies.
Grow and diversify income across corporate partnerships, community fundraising, events, individual giving and digital activity.
Develop compelling proposals and pitches for corporate partners, clearly articulating social value, impact and return on investment.
Build and manage a strong corporate prospect pipeline using research, data and structured follow-up to convert opportunities. Identify opportunities to sponsor projects and activities.
Collaborate with marketing colleagues to develop assets and digital campaigns to support fundraising appeals and events.
Work with all Adoption UK teams to support local fundraising activities in each of the four nations including membership and community teams.
To ensure good working practices in line with Equality and Diversity policies and a pro-active approach is taken to equality, diversity and inclusion issues.
In compliance with the Code of Conduct, demonstrate high standards of personal conduct, courtesy and integrity.
Ensure full compliance with Adoption UK’s Safeguarding policies and procedures, reporting concerns in line with internal policies.
Any other duty as required by the line manager commensurate with the post.
Person Specification criteria
Knowledge And Experience
Qualificationsand Education
Skills and Abilities
Accountability
Behaviours
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Are you passionate about ensuring people with lived experience are at the heart of creating change? Join Shelter as a Senior Lived Experience Coordinator and help shape and influence our campaigns, policy and communications work through meaningful involvement and co-production.
About the role
This is an exciting role within the Lived Experience Insight team, focusing on development and co-ordination of an engaging and impactful involvement and coproduction programme that delivers meaningful opportunities for people with lived experience of the housing emergency to shape and influence Shelter’s work. You will lead on planning and delivery of Lived Experience Insight across your directorate through front line delivery in the CPC Directorate and supportive line management.
Role specifics
We’re looking for someone who can lead and develop meaningful lived experience insight work that helps shape services, influence change and strengthen co-production across Shelter. You’ll work closely with teams across your directorate and nationally to coordinate insight projects, share learning and embed lived experience into decision-making and ways of working. The role requires you to support wellbeing, safeguarding and personal development for people involved in our work and helping create pathways into volunteering and employment. You’ll also design and deliver training and resources for colleagues, while ensuring activity is well monitored, evaluated and continuously improved.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Lived Experience Insight team deliver involvement and co-production activities across the organisation, which shape the ongoing design, delivery and governance of Shelter’s work. People with lived experience are involved in a range of ways, including lived experience groups, codesigning Shelter's services and campaigns, sharing decision making on staff recruitment and supporting external influencing and systemic change via consultation and coproduction with key stakeholders.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Do you have proven experience of designing end-to-end services that meet user needs and intended organisational outcomes? Then join Shelter as a Service Designer and you could soon be playing an important role within our Design team.
About the role
As a service designer, you will contribute to all stages of the design process. You will be part of one or multiple cross-functional product teams to create and improve services across our many different channels. You will work independently and in close collaboration with other roles, such as Interaction Designers, User Researchers and Product Managers to deliver tangible and measurable outcomes to our wide range of users. You will report to the Senior Service Designer.
Role specifics
We’re looking for someone with experience designing and improving services in complex environments, with a strong focus on user needs and inclusive design. You’ll work collaboratively with researchers, designers, developers and stakeholders to identify opportunities, generate ideas and shape services that support Shelter’s digital purpose. You’ll be confident facilitating workshops and conversations, communicating insights clearly and turning complex information into accessible, actionable outputs such as service maps and user journeys. With experience of prototyping, agile working and service design methods, you’ll help teams navigate challenges, support delivery and contribute to the ongoing development of inclusive, user-centred design practices across the organisation.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The Design team plays a key role within Shelter by producing engaging user experiences for advice services, campaigns, fundraising and cross cutting journeys. We are user centred design leaders that collaborate across the organisation to develop digital solutions that meet user needs and organisational goals. Disciplines in the team include Service Design and Interaction Design. They work closely with other teams – particularly the Content team, Product and Delivery team, Insight and BI team and business owners in Services and Income Generation. Collectively, they set the example for Shelter in digital best practice, discovery and innovation.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
The National Youth Agency is looking for a Business Development Manager
Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.
This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.
Key Responsibilities
As a Business Development Manager, you will:
Why Work for NYA?
Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
The National Youth Agency is looking for a Youth Voice and Influence Officer
Youth Voice and Influence Officer
Contract: Fixed term until 30th April 2027
Hours: Full-time - 37 hours per week
Salary: £36,050 (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for a Youth Voice and Influence Officer to support the delivery of high-quality, inclusive Youth Voice & Influence (YV&I) initiatives across the NYA, ensuring that young people are meaningfully involved in shaping programmes, influencing decisions, and leading their own advocacy. The YV&I Officer will engage directly with young people and stakeholders, lead on smaller projects and/or individual programme work strands, support internal teams, and contribute to achieving the NYA’s mission of empowering young voices.
This vacancy will have a primary focus on delivering the UK Youth Parliament programme and flexibility to respond to organisational need.
Key Responsibilities
As a Youth Voice and Influence Officer, you will:
1. Deliver Against Key Performance Indicators (KPIs)
2. Youth Voice Engagement and Delivery
3. Flexibility and Support Across NYA Teams
4. Building Relationships with Young People and Stakeholders
5. Collaboration and Teamwork
6. Monitoring, Reporting, and Feedback
7. Supporting NYA’s Strategic Goals
Why Work for NYA?
Closing date: 23:59 Friday 14th June 2026
Please note: we reserve the right to close this vacancy early)
Interviews: Week commencing 6th July (subject to change)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.
The Role
We are looking for a Partnerships Development Manager to develop our approach to, and implement a comprehensive partnership development plan, aligning with our longer term strategic aims. You’ll collaborate across the organisation to understand business aims and objectives, and with one eye on the external market you’ll help to find solutions through seeking new opportunities and in turn developing key new relationships with organisations. You will be skilled in research and prospecting for new business development opportunities, performing the due diligence required and in developing mutually beneficial relationships with key partners which will enable us to deliver for our audiences and achieve our long-term plans. .
What you'll do
What you'll need
What you'll get
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Development Manager - North
Are you ready to take on a new challenge at a leading UK charity and help make a real difference for brain tumour patients and their families?
One in three people in the UK knows someone affected by a brain tumour. Brain Tumour Research is determined to change this. We are the only national charity focused on finding a cure for all types of brain tumours.
We are campaigning to increase the national investment in research to £35 million per year and funding sustainable Centres of Excellence across the UK.
Since the Charity was launched in 2009, we have invested £37.5 million in research into brain tumours, supporting game-changing science that with benefit patients in years to come. We are the leading voice of the brain tumour community, influencing governments and larger charities to invest more in this devastating disease.
Our last financial year was our most successful fundraising year to date, and we’re building on that momentum and looking ahead with ambition. We are now searching for passionate people to help us achieve the next steps on our journey to get closer to a cure.
We are recruiting for a Community Development Manager - North to join our team. This role will play a crucial part in the Income Generation and Development teamand support the wider charity to achieve our strategic aims.
If you answered yes to these questions and you’re ready to take the next step in your career, we’d love to hear from you.
To learn more about this position, the required skills and experience, and the Charity, please read our Recruitment Pack.
We look forward to receiving your application.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face-to-face second interview, held at our head office in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
Closing Date: 19th June 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.
As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.
During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.
This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.
The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.
The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.
Please contact Rachel Bignell if you would like to discuss any part of the role before applying.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
You’ll play a key role in ensuring the smooth operation of our research grant programmes across the entire funding cycle, from application and peer review through to award management and post-award administration. You’ll work closely with the Head of Research, internal teams, external experts, and funded researchers to maintain high standards of governance, transparency, and impact across all our research funding activities.
We’re looking for a confident communicator, with strong organisational skills, who’ll use their own initiative and ability to manage a varied workload. You’ll be motivated by ensuring our robust processes are followed to provide the best possible experience for CCLG-supported researchers, and ultimately that the highest quality research that will make an impact for children and young people with cancer is funded. You’ll be able to contribute to the continual development of our research programme to drive improvements. You’ll have a good understanding of research grants and funding processes, as well as an understanding of academic research environments in the UK, paired with a good understanding of a relevant biomedical science discipline through a degree or experience.
This role is offered on either a remote working basis, with occasional travel to our Leicester office, or on a hybrid basis, with a minimum of two days per week in the Leicester office.
Hours for this role can be flexible - while advertised as full time, we would be willing to explore part-time employment (minimum 0.6FTE).
About CCLG: The Children & Young People's Cancer Association
CCLG is a charity dedicated to creating a brighter future for children and young people with cancer. Powered by expertise, we unite the children and young people’s cancer community, driving collective action and progress.
Research is the key to better treatments, improved care, and potential cures. We fund and lead world-class research, fuelling groundbreaking work led by brilliant minds. Collaboration is at the heart of our approach—bringing together the right people and organisations to drive progress and deliver real impact.
We provide trusted information and guidance for children and young people with cancer, their families, and everyone supporting them. Our expertise helps them navigate the challenges of cancer and its impact, offering reassurance and clarity when it’s needed most.
Through our professional membership, we bring together the brightest minds in children and young people’s cancer, creating a national network that drives progress. Together, we shape better treatment and care - developing guidelines, sharing knowledge, offering expert advice, leading pioneering research, and creating essential resources and education for professionals. Our collective expertise sets the standard, advocating for excellence at every level—local, national, and global.
Our work is only possible thanks to the generosity of fundraisers, donors, and supporters who share our mission. Every pound raised helps fund our research, provide trusted information for families, and brings together experts to improve treatment, care and outcomes.
Our Research Team is responsible for the delivery of our research strategy, which includes our programme of research grant-making as well as initiatives to support the children and young people’s cancer research community, ultimately improving outcomes for young cancer patients.
Equality, Diversity & Inclusion
CCLG is committed to building a diverse and inclusive workforce that represents the communities we serve. We warmly welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process.
Benefits of Working at CCLG
Application instructions
For your application, please upload a CV (which should include details of two referees, including your current/most recent employer - we will not contact references without your consent or prior to a provisional offer being made) along with a covering letter. Your covering letter should be bespoke to this job application, demonstrating how your experience makes you suitable for the role and showing how you meet the person specification. If you wish to include a small number of examples of relevant content you have created, please include links in your covering letter.
We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value AI adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to tell us about your skills and experiences in your own voice.
We are CCLG, a charity dedicated to creating a brighter future for children and young people with cancer
The client requests no contact from agencies or media sales.
Reception Administrator
St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.
This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.
About St Pauls Advice Centre
We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.
The role
You will:
This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.
What we are looking for
You will have:
Desirable:
Pay and conditions
Working for us:
St Pauls Advice Centre can now be found above the Junction 3 Library in Easton. The building is fully accessible, offers secure bike storage, good transport links and free on street parking.
We are proud to have a diverse workforce and encourage applications from people of all ethnicities, disabilities, faiths, genders, sexual orientations, ages, and lived experiences. We recognise that people may have different access needs, caring responsibilities, cultural commitments, or religious practices that affect their working patterns. We are open to discussing flexible and accessible ways of working wherever possible.
Closing date: Monday 22 June 2026 at 10:00 am
Interviews: Wednesday 1st July 2026
The client requests no contact from agencies or media sales.
We are seeking two Regional Caseworkers to join our team, one in the Northern Circuit and one in the Northeastern Circuit. This role has a dual focus, combining casework responsibilities with stakeholder management, requiring the successful candidates to build strong relationships and rapport across their assigned circuit. You will also represent Advocate by attending events and delivering information sessions to raise awareness of our services and promote our work.
We are a national charity that matches people who need free legal help with barristers who are willing to donate their time and expertise for those who cannot obtain legal aid and cannot afford to pay. We believe that fair and equal access to justice is the foundation of our society, and the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case.
We are the only pro bono charity to provide access to legal assistance in all areas of law, in all courts and tribunals across England and Wales. We exist because committed barristers care about access to justice for everyone. We have been facilitating free legal help since 1996 and have grown into a thriving organisation, working with almost 4,500 volunteer barristers. Our staff team comprises 23 staff and we have 13 trustees on our Board, which is chaired by Sharif Shivji KC.
Our vision is of access to justice for all. We help provide free specialist legal services, including advice and advocacy, from barristers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Support Lead: Partnerships
Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support.
You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks.
Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers.
Core Responsibilities
1. Partner Engagement and Onboarding
Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction.
Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented.
Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager.
Support escalations and follow-up actions to maintain a high-quality, responsive partner experience.
Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team.
Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively.
Reporting cadence: Weekly summary and inclusion in monthly CS reporting.
2. Query Resolution and Partner Care
Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score.
Ensure at least 90% of queries receive an initial response within 24 hours.
Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness.
Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively.
Reporting cadence: Weekly dashboard updates and monthly performance reporting.
3. Partner Relationship and Invoice Management
Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner.
Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk.
Monitor and report on invoice corrections, identifying trends and opportunities for process improvement.
Reporting cadence: Monthly
4. Risk Identification, Screening and Escalation
Identify and assess potential financial, operational, or reputational risks arising from partner interactions.
Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes.
Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation.
Contribute to monthly Community Support risk reporting and ongoing team learning.
Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting.
5. Community Support Administration
Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems.
Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes.
Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance.
Reporting cadence: Monthly
6. Community Support Resources and User Journey
Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources.
Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values.
Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience.
Reporting cadence: Quarterly reviews with recommendations for improvement.
7. Growth and Learning Areas (Development Focus)
Take ownership of more complex hosted partners with advanced operational or financial requirements.
Support the development of new Community Support Leads through training, mentoring, and sharing best practice.
Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively.
Reporting cadence: As directed by the Community Support Manager.
You Bring
Experience in operations, client service, or relationship management within HOST.
Strong organisational skills with a focus on accuracy, responsiveness, and care.
Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones.
Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems.
A proactive mindset — curious, calm under pressure, and committed to service excellence.
Key Relationships
Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams.
External: Hosted partners, funders, and service providers.
Performance Indicators
90% of hosted partner queries receive an initial response within 24 hours
Maintain a hosted partner satisfaction score of 90% or higher
Resolve invoice corrections and payment requests within agreed monthly timeframes
Escalate all identified risks within 8 hours of detection
Ensure SOPs and system records are reviewed and updated on a monthly basis
Demonstrate ongoing improvements in the hosted partner experience and overall journey design
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.