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As a User Journey Support Manager, you will play a key role in helping social entrepreneurs access the funding and support they need to create positive social change. Working as part of our Social Entrepreneur Support Directorate, you'll be one of the first people applicants engage with, helping them understand our funding opportunities, navigate the application process, and access the right support at the right time.
Working across a range of funds and programmes, you will perform numerous actions such as answering applicant enquiries, assessing applications, managing award communications and delivering pre-application support. Your work will ensure applications move smoothly through the process and that every applicant receives a fair, accessible and inclusive experience.
Alongside delivering high-quality support, you'll help us continuously improve the experience we offer. Working closely with colleagues, you'll identify barriers faced by applicants, contribute to the development of accessible resources and processes, and bring the voice of social entrepreneurs into how we design and deliver our services. If you're passionate about equity, inclusion and helping people turn ideas into lasting social impact, this is an opportunity to make a real difference every day.
This role would suit someone who enjoys balancing people-focused support with strong organisation and attention to detail. You'll be equally comfortable speaking with applicants, managing complex information and data, and working collaboratively with colleagues to improve systems, processes and the overall applicant experience.
We find social entrepreneurs with bold solutions to today's challenges.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
The Alliance for Youth Justice is an alliance of more than 70 non-profit organisations advocating with and for children to drive positive change in youth justice across England and Wales. We mobilise our members’ frontline expertise, children’s lived experience, and evidence from research to champion a child-centred, rights-based and trauma-informed system that treats contact with the justice system as a sign of unmet need and systemic failure, prioritises support over criminalisation and gives every child the opportunity to thrive.
We're widely recognised as the most influential group campaigning for improvements to the system, with trusted access to decision makers, working towards three goals: keeping children safe from the youth justice system through prevention and diversion; racial justice across the system; and custody as a last resort for children.
About the role
Following the launch of our new strategic approach, our Influencing Manager will lead the development and delivery of AYJ's influencing, policy, public affairs and campaigning work to shift policy, legislation, practice and public narratives.
Campaigning, policy and public affairs (70%) — lead our influencing strategy alongside the CEO, spot opportunities for systemic change, develop evidence-driven policy positions and briefings, and build relationships with members, politicians, civil servants and stakeholders.
Strategic communications (30%) — ensure the reach of our influencing, write high-impact influencing content for our digital channels, and act as first point of contact for media enquiries.
Anti-opressive, anti-racist practice and youth voice run through everything, including involving children and young people with lived experience safely and meaningfully in our work.
About you
You have a proven track record of influencing for systemic change through policy, public affairs, communications or campaigning within a voluntary sector organisation or coalition, and know how to turn complex policy and research into compelling written communications for varied audiences. You have a thorough understanding of the political environment and Parliament, strong relationship-building skills, and excellent project management. You bring a genuine interest in youth justice and the issues facing children in England and Wales, alongside a personal commitment to anti-racism, social justice and child rights.
Why join us
We're a small team of three punching well above our weight, with real scope to shape how we work and few layers of hierarchy. We offer flexible, trust-based home working (within core hours), plus 25 days' leave (pro rata), Christmas office closure, and a 5% employer pension contribution.
We encourage applications from historically marginalised groups even if you don't meet every requirement, and we do not use criminal records to exclude candidates.
Please download the reruitment pack to find out more and read the full job description and person specification.
Please provide a CV and covering letter setting out how your skills and experience match the person specification.
Team:Research & Engagement (Philanthropy & Partnerships)
Location:Homebasedwith ad-hoc travel throughout the year
Work pattern:35 hours per week, Monday to Friday
Salary: Up to £45,999.12 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our enthusiastic employees, volunteers, and supporters are using their kindness andexpertiseto make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Stewardship & Communications Manager:
The Philanthropy & Partnerships Communications and Stewardship Manager plays a key role in building strong, lasting relationships between Cats Protection and its most valued supporters.
Sitting within thePhilanthropy and Partnership’sResearch and Engagement team, you will lead a small team of specialist roles and shape how we communicate, steward and inspire corporate partners, major donors, and trusts and foundations, helping them feel genuinely connected to the difference their support makes for cats.
AbouttheResearchand Engagementteam:
We sit within the Marketing & Income Generation directorate.
The Research and Engagement teamsits within Philanthropy and Partnerships andbrings together prospect research,communicationsand events to ensure a coordinated,insight‑ledandsupporter‑centredapproach supporting fundraisers to grow pipelines, build meaningful relationships, and maximise long-term income for Cats Protection.
What we are looking for in our Stewardship & Communications Manager:
Significant experienceinhigh‑valuefundraising communications and/or stewardship, including working with corporate partners, major donors,trustsand foundations.
Experience of leading or managing specialist communications or stewardship activity, with directline‑managementresponsibility and/or clear functional leadership.
Proven experience of overseeing the development ofhigh‑qualitydonor communications,propositionsor cases for support.
Experience of working collaboratively with fundraisers and senior stakeholders in a complex,multi‑disciplinaryorganisation.
Experience of balancing strategic oversight withhands‑onsupport, qualityassuranceand delivery under pressure.
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service.
Salary Finance, which empowers you to take control of your financial wellbeing.
and much more, which you can learn about
Interested?Here’show to apply:
Application closing date: 21st September 2026
Virtual interview date: 29th & 30th September 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams(will include a task)
3. Final stage interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email us if you require any adjustments to be made for you to complete your application or toparticipatein the recruitment journey.
Making a better life for cats, because life is better with cats
Hours: Full time (part time 30 hours considered)
Fixed Term 24 Month Contract
Location: Remote with occasional UK travel. The postholder must be based in the UK.
Salary: £28,000 - 30,000 per annum or equivalent pro rata for part time (depending on experience)
About MOVE Against Cancer
At MOVE Against Cancer our mission is to support and empower everyone impacted by cancer to be more active because movement matters. Exercise - in fact, all movement - is one of the most important things anyone diagnosed with cancer can do to enhance wellbeing and improve health outcomes both during and after treatment. We support people to get moving in a way that is right for them through our 5k Your Way support groups, the Movement Hub, Community Engagement projects and the MOVE programme.
MOVE Against Cancer is seeking a Digital and Resources Lead to develop and manage the organisation's digital presence, including our website, social media channels and online resources, such as our Movement Hub, to support people affected by cancer to move more. The postholder will lead the creation and sharing of engaging, accessible digital content, including articles, guides, videos, social media content and practical resources. They will ensure our website and digital platforms provide meaningful support for beneficiaries, while expanding the reach and impact of MOVE Against Cancer's work. The role will also lead the development of new resources and digital projects that encourage and enable more people affected by cancer to become and stay active.
Key Responsibilities
Social Media & Digital Engagement
Lead the development and day-to-day management of MOVE Against Cancer’s social media channels. Create engaging content that encourages and supports people affected by cancer to move more and stay active. Develop and share regular content to show what MOVE are working on including: movement tips educational content participant stories programme highlights expert insights Build and nurture an online community around movement and cancer. Increasing our engagement. Monitor engagement and use insights to improve reach and impact.
Digital Resources and Educational Content
Lead our resource advisory group and resource development projects. Develop, share and maintain online resources that support people living with and beyond cancer. Produce accessible digital content such as: articles Guides toolkits FAQs movement advice pages newsletters programme information Ensure resources are clear, supportive and evidence informed. Work with clinicians, partners and beneficiaries to develop relevant guidance.
Website Development
Working in partnership with our digital agency, lead the development, testing and improvement of website content. Ensure resources are easy to find, well organised and regularly updated. Create new pages and digital content that support both beneficiaries and partners.
Multimedia Content Creation and Sharing
Produce and manage multimedia digital content, including: short videos photography participant interviews educational content Capture stories that highlight the benefits of movement during and after cancer treatment.
Content Planning and Coordination
Manage a digital content calendar across social media and the website. Coordinate contributions from staff, partners and participants. Ensure consistency in tone, accessibility and messaging.
Data, Learning and Impact
Help us gather data and understand data. Use analytics to understand how people engage with digital content. Support the development of feedback and impact surveys for beneficiaries. Contribute to improvements in digital systems or databases where relevant. Lead the adoption of AI‑driven tools, ensuring our team, Trustees and volunteers understand how to use emerging technologies responsibly and effectively. Use data for planning purposes, to extend our reach to more people impacted by cancer.
Person Specification
Essential skills and experience
Experience creating and managing digital content across platforms, particularly social media and websites. Strong writing and editing skills, with the ability to produce clear, engaging and accessible content such as articles, guides, and online resources. Experience planning and delivering social media content and engagement. Experience managing or updating website content (e.g. CMS platforms such as WordPress or similar). Experience producing video or multimedia content (videography, photography, editing). Ability to translate complex or specialist information into clear, supportive content for different audiences. Strong organisational skills and ability to plan and manage a digital content calendar. Ability to work collaboratively with colleagues, partners and beneficiaries to gather stories and develop content.
Desirable Skills and Experience
Experience creating educational or health-related content. Understanding of digital accessibility and inclusive communication, and knowledge of mailchimp. Experience using analytics tools to evaluate digital engagement and improve content. Experience working in the charity, health or cancer support sector. Experience supporting impact measurement, feedback surveys or CRM/database systems. Experience of working with and managing digital and web development agencies.
How to Apply: Produce a document no longer than 2 sides of A4, outlining why your skills, experience and personal motivation make you the right person for this role. Please also attach your CV. We discourage the use of AI to write your application. Closing date to apply for this role is Midnight on Monday 21st September 2026. If you would prefer to submit your application in an alternative format, please feel free to choose your own approach to convey the information requested. We welcome applications from people of all backgrounds and are especially keen to hear from individuals from ethnically diverse communities, disabled people, and those with lived experience of cancer, who are currently underrepresented in our sector.
The client requests no contact from agencies or media sales.
Love meeting donors, building relationships and securing meaningful funding for a compelling cause?
At Target Ovarian Cancer, we're looking for a talented relationship fundraiser who thrives on connecting passionate supporters with causes that change lives.
This is an exciting opportunity for an experienced major donor fundraiser who enjoys being out meeting people, uncovering opportunities, securing significant gifts and developing long-term partnerships that make a real difference.
You'll inherit and grow a portfolio of high-value supporters, develop new donor relationships, and work with philanthropists and trusts and foundations who want to help stop ovarian cancer devastating lives.
If you're energised by donor meetings, comfortable leading funding conversations, and motivated by turning warm relationships into transformational gifts, we'd love to hear from you.
About the role
As our Senior Philanthropy & Partnerships Manager, you'll play a pivotal role in growing income from major donors, trusts and foundations, and strategic funding partners.
Working closely with the Head of Philanthropy & Partnerships, Director of Fundraising & Engagement, Chief Executive and Trustees, you'll identify and cultivate new opportunities, develop compelling funding propositions and deliver outstanding stewardship that inspires long-term support.
A significant proportion of this role is externally focused. You'll spend time meeting donors and prospects, building relationships, understanding motivations, presenting opportunities and making asks.
To be successful, you'll be supported by a dedicated Philanthropy & Partnerships Programme Manager who leads on donor events, reporting, stewardship support and CRM optimisation, allowing you to focus on building relationships and generating income.
Why join us?
For the right candidate, this could be a career defining role at an organisation that has the credibility, leadership and propositions to deliver transformational funding growth. Working in a supportive but driven department, with two experienced high value fundraisers within the senior leadership team and a supportive board, this is a real opportunity to make your mark.
We’re targeting what’s important – symptoms awareness, life-saving early diagnosis, better treatments and support



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Brightside and help transform the futures of young people facing barriers by securing the funding and partnerships that make life-changing mentoring possible. This is an exciting opportunity for an ambitious fundraiser to play a key role in growing our impact across the UK.
Brightside is the UK's leading online mentoring provider, connecting young people with relatable role models so they can make confident and informed decisions about the future. Since 2003, we've supported more than 178,000 young people and facilitated over three million messages between mentoring pairs on our safe and secure online mentoring platform.
We're looking for a talented Fundraising and Partnerships Manager to help deliver our growth ambitions. Working closely with the CEO and Senior Partnerships Manager, you'll play a key role in securing the funding and partnerships that enable Brightside to expand its reach and impact.
What you'll be doing
What we're looking for
Why join us?
For full details of the role, responsibilities, person specification, benefits and application process, please see the attached job description.
Applications without a cover letter or response to the screening question will not be considered.
Our mission is to help young people make confident and informed decisions about their future

The client requests no contact from agencies or media sales.
Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).
About the Role
We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.
As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.
Key Responsibilities
Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.
Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.
Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.
Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.
Reporting: Compile impact and activity reports for internal management, trustees, and funders.
What We Are Looking For
Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.
At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.
Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.
Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.
Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.
Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.
Support Havering residents in, or at risk of, fuel poverty by fitting simple energy-efficiency measures in their homes. These include putting up curtain poles and thermal curtains, installing radiator reflector panels, draught-proofing, fitting LED light bulbs and distributing timer switches etc.
Working as part of our handyperson team, you will deliver kind and friendly person-centred services to diverse communities across east London and Essex. You will work with people referred by our community partners, our hospital discharge teams, and wider AUKEL colleagues to help older people remain safe in their homes.
The client requests no contact from agencies or media sales.
The Otakar Kraus Music Trust is looking for an enthusiastic and experienced Community & Local Business Fundraiser to help us grow support for our work across Richmond and surrounding areas. OKMT uses music therapy and inclusive music projects to improve the lives of over 500 children and adults each year, including people with disabilities, neurological conditions and dementia.
This is an exciting opportunity to shape a new role within a small, friendly charity. You will build relationships with local businesses, schools, clubs and community organisations; develop sponsorship and Charity of the Year opportunities; support fundraising events and individual fundraisers; and help inspire more people across our community to support OKMT. We are looking for a confident, warm and self-motivated relationship-builder with experience of fundraising, business development or a related field and a track record of generating income.
Key Responsibilities
Community Fundraising
Local Business Fundraising
Shared / Cross-Cutting Responsibilities
For more infromation, please see the attached job decsription
Online interviews will be on the 30th Sept and 1st and 2nd Oct, and the in-person ones the week of the 12th October.
Working as part of our handyperson team, you will deliver kind and friendly person-centred services to diverse communities across east London and Essex. You will work with people referred by our community partners, our hospital discharge teams, and wider AUKEL colleagues to help older people remain safe in their homes.
Carry out home energy checks and support by fitting simple energy-efficiency measures in their homes. These include putting up curtain poles and thermal curtains, installing radiator reflector panels, draught-proofing, fitting LED light bulbs and distributing timer switches etc.
Carry out home repairs and maintenance work for older people and/or their carers across East London.
The client requests no contact from agencies or media sales.
Job title: Engagement Officer
Department: External Relations
Responsible to: External Relations and Communications Manager
Location: London (UK) - Hybrid working
Salary: £32,500 gross per annum
Working pattern: Full-time, 38.5 hours per week
Duration of contract: Permanent
Start date: As soon as possible
Do you enjoy creating connections and turning them into opportunities?
Join our dynamic team as an Engagement Officer at UWC International, where you will play a crucial role in the External Relations team. With over 90,000 alumni worldwide, you'll collaborate with colleagues from our 18 schools across four continents and UWC International to connect alumni who are making a difference at local, national, and international levels.
We are seeking someone with experience in alumni engagement who is eager to grow and develop with us. This role is central to identifying and connecting with the alumni community, creating opportunities for collaboration, sharing impactful stories, and expanding our reach. With the support of senior colleagues your work will involve key areas, including the UWC hub and events such as our Impact Forums and UWC Day.
You will work closely with the External Relations and Communications Manager, the Head of External Relations, and the Chief of Staff, as well as colleagues in the Development, Funded Programmes, and Education teams.
The ideal candidate should be a people person who is passionate about helping talented young people access education, regardless of their background, and be committed to bringing together changemakers from around the world. You will also be a self-starter, innovative and curious who can support the growth and expansion of our engagement activities.
If this is you, please do not hesitate to apply.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London
Visa requirements
Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. We are unable to provide visa sponsorship. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. If you are planning to be USA based, please make this known in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up-to-date copy of your CV along with a cover letter in English (each a maximum of 2 pages):
Your cover letter must:
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 10:00 AM UK time, Monday 5 October 2026
Interview and/or assessment dates:
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Executive
Up to £27,000 + excellent benefits
Leatherhead, Surrey
Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.
We are looking to appoint a Digital Marketing Executive to support lead generation, acquisition and stewardship through digital channels, and to grow engagement and donations from Rainbow Trust’s supporters.
About the role:
Reporting to the Digital marketing Manager, you will be responsible for coordinating and maximising digital channels to support fundraising, supporter engagement and organisational objectives. This includes managing and creating content across website, email, newsletters and social media platforms.
Working closely with the Digital Marketing Manager and wider teams, the postholder will create engaging, audience-focused content including copywriting, video and digital assets that increase awareness, engagement, fundraising income and supporter retention.
The role requires a digital-first approach, using data, analytics and insight to continuously improve performance and supporter experience across all digital touchpoints.
What we’re looking for:
Why join us:
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.
More information about us and our recruitment process can be found in our Candidate Pack on our website.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please visit our website and apply online.
Closing date: 18th September 2026
Interview dates: Interview dates to be confirmed
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Therapeutic Service Manager
Responsible for: None
Purpose of the role:
To be a proactive and experienced administrator to:
Main duties:
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
Mind in Croydon is working to promote good mental health. It seeks to empower people to lead a full life as part of their local community.
The client requests no contact from agencies or media sales.
Operations & Administration Manager Vacancy
Application Deadline: Friday 25th September 2026
Job Title: Operations & Administration Manager
Salary: £35,000 + (Dependent on Experience)
WLIC Ealing Masjid is seeking to appoint a highly organised, motivated and enthusiastic Operations & Administration Manager who will be responsible for the efficient day-to-day administration, operational coordination, services delivery, facilities oversight, guest reception and event support of the Centre.
This is an excellent opportunity to join an exceptional WLIC staff and management team, see attachedjob desciption.
Only the applicants shortlisted will be notified. Any offer of employment will be subject to references, an enhanced DBS, qualifications, medical and other statutory checks being satisfactory.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about using your business development, marketing and fundraising skills to make a real difference? Do you have the energy and entrepreneurial flair to help our charity reach its potential?
About us
Claremont Project is an arts, mental health and wellbeing charity based in Angel, Islington, supporting mostly older adults. We support around 900 members aged from 55 to 101, many of whom face challenges with their mental or physical health, live with disabilities and first come through our doors feeling profoundly lonely and isolated. Our mission is to give people a chance to shine and to live happier, healthier and more connected lives: We nurture a welcoming and inclusive community where people in later life can flourish and feel like they matter.
We do this through:
A vibrant programme of free and low-cost classes and activities
Over 100 special events, concerts and parties each year
A low-cost psychotherapy service
A social prescription service offering personalised support to vulnerable adults
Facilitating financial support for those in hardship
With a history stretching back to 1819, Claremont is standing at a pivotal crossroads. Our 2026-2029 strategy sets our ambition to become a financially resilient organisation: A community anchor, with a diversified business model which means we can assure our members that Claremont will always be there for them.
About the role
The Business Development and Fundraising Manager will play a crucial role in delivering a key pillar of our strategy: to build Claremont’s financial strength and sustainability.
The purpose of the role is to increase Claremont’s income from hall hire, therapy room hire, office lettings and donations, so that we can strengthen our much-loved services for vulnerable people.
By tapping into unrealised revenue streams (especially from in our large and centrally located building) the Business Development and Fundraising Officer will bolster our independence and ensure that our services are not put at risk when grants come to an end.
Key relationships:
CEO
Buildings and Facilities Manager
External hirers and prospective hirers
Tenants and prospective tenants
Individual givers
Key Responsibilities
1. Business Development, Marketing and Promotion
Develop and implement marketing initiatives to increase bookings for Claremont's halls and meeting rooms.
Promote our hire spaces across online platforms (such as TagVenue and Sharesy), build new partnerships, and grow bookings through local networking and word-of-mouth.
Improve our online presence and promotional materials by creating engaging content, including photography, video tours, signage and marketing literature.
Support the marketing and promotion of office space rentals, responding to prospective tenant enquiries and assisting with the lettings process.
Monitor booking trends and recommend new opportunities to maximise bookings and income.
2. Customer Engagement and Venue Hire
Work closely with the Facilities Manager to respond promptly and professionally to enquiries about hall and room hire.
Welcome new hirers, deliver customer inductions and support them throughout the booking process.
Build strong relationships with regular customers, identifying opportunities to improve their experience and encourage repeat bookings.
Help coordinate office space lettings and provide an excellent experience for prospective and existing tenants.
Continuously review and improve the customer journey, using feedback to enhance Claremont's venue hire and lettings offer.
3. Fundraising and Individual Giving
Work with the Head of Operations to plan and deliver fundraising events, including the Claremont Exhibits Private View, Craft Fairs and new legacy programme activities.
Develop and administer processes for Gift Aid and individual donations, ensuring records are accurate and compliant.
Explore innovative ways to increase individual giving, improve donor engagement and reduce barriers to giving using digital tools.
Support the development of Claremont's legacy giving programme and wider fundraising initiatives.
4. Operational Support
Be an active member of Claremont's small team, contributing to the smooth day-to-day running of the centre.
Provide occasional front desk cover during staff absences, welcoming visitors and responding to enquiries.
Assist with setting up and packing away rooms and equipment for activities and events when required.
Support the successful delivery of centre events and activities, working flexibly to meet operational needs.
Undertake other duties appropriate to the role that contribute to Claremont's mission and objectives.
Person Specification
With energy, passion, and entrepreneurial flair, you’ll be looking to take the next step and build your skills as in business development and fundraising professional.
Essential Criteria
Experience
Experience of business development, marketing, sales, fundraising or customer engagement in the charity, public or commercial sector.
Experience of promoting services or venues and achieving measurable improvements in customer engagement and income.
Experience of providing excellent customer service and building positive relationships with a wide range of stakeholders.
Experience of organising projects from planning through to delivery.
Experience of using digital tools and technology to promote services or support customers.
Knowledge
Understanding of marketing and business development principles.
Understanding of the importance of excellent customer experience and relationship management.
Knowledge of fundraising methods, individual giving or donor stewardship, or a willingness to develop expertise in these areas.
Ability to use digital tools for marketing and bookings management, with knowledge of (or ability to teach themselves) Wordpress and video editing.
Skills and Abilities
Excellent interpersonal and communication skills, with the ability to build relationships with customers, tenants, partners, donors and colleagues.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Ability to identify opportunities to increase income and improve services.
Strong written communication skills, with the ability to produce engaging promotional content and correspondence.
Ability to work independently, take initiative and solve problems creatively.
Ability to analyse information, monitor performance and make recommendations for improvement.
Flexible and willing to contribute to the wider work of the organisation, including occasional evening or weekend events where required.
Personal Attributes
Enthusiastic, proactive and self-motivated.
Friendly, approachable and committed to delivering excellent customer service.
Creative and entrepreneurial, with a willingness to generate new ideas and improve existing ways of working.
Collaborative team player who is equally comfortable working independently.
Adaptable and resilient, with a positive, can-do attitude.
Committed to the values and mission of Claremont.
Desirable Criteria
Experience
Experience of working in a charity or community organisation.
Experience of venue hire, hospitality, property lettings or facilities management.
Experience of fundraising, donor engagement or administering Gift Aid.
Experience of managing partnerships or developing new business opportunities.
Knowledge
Understanding of legacy fundraising, individual giving and Gift Aid.
Knowledge of local community organisations, businesses and networks.
Qualifications
A qualification in marketing, business, fundraising, communications or a related discipline; or equivalent relevant experience.
This job description is neither prescriptive nor totally inclusive of all the possible tasks or roles that are or may be expected of the post holder. The post holder may be from time to time called upon to undertake other tasks not explicitly stated here but which are consistent with the nature of the post and of Claremont’s work.
Deadline for applications: 5pm on Monday 28th September
Interviews: Thursday 8th and Friday 9th October
To apply, please send a CV and covering letter.
Deadline for applications: 5pm on Monday 28th September
Interviews: Thursday 8th and Friday 9th October
Claremont Project aims to enrich the lives of older adults by fostering creativity, connection, and wellbeing.
The client requests no contact from agencies or media sales.