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Closing in 5 days
The Talent Set, Remote
£60,000 - £65,000 per year
Posted 1 week ago
MASH (Manchester Action on Street Health), Manchester (On-site)
£34,164 pro rata (actual £27,331)
The Drop-in Support Worker will manage our city centre Drop-in Centre and support the women who attend.
Posted 1 week ago

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Action Against Medical Accidents, Remote
£38,935 - £41,315 per year
An exciting opportunity to join AvMA as Senior Events Coordinator, working on some of the leading charity events in the medico-legal sector.
Posted 1 week ago
Closing in 6 days
The Royal School for the Blind Charity, Liverpool (Hybrid)
£35,000 - £40,000 per year
Posted 1 week ago
upReach, England (Hybrid)
£41,905 - £45,090 per annum if based in London. £39,255 - £42,440 per annum if based in Bristol, Manchester, Newcastle or Nottingham
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, Remote
£43k - 45k per year
Posted 1 week ago Apply Now
IMO Charity, Blackburn (Hybrid)
£45,000 - £55,000 per year
This is a rare opportunity to work directly with the CEO and Board during an exciting period of organisational growth and change.
Posted 1 week ago Apply Now
Closing tomorrow
thrivin' together cic, Remote
£45,000 - £47,000 per year pro rata £25200-£26320
Can you lead with humanity and humility to support women impacted by their own or someone else's gambling addiction?
Posted 1 week ago Apply Now
Closing in 4 days
Social AF, Remote
£20 per hour
Flexible freelance role for experienced charity social media moderators, working remotely across multiple accounts
Posted 1 week ago Apply Now
Page 13 of 19
Liverpool, Merseyside (On-site)
£28,300 per annum
Full-time
Permanent
Job description

About the Role

Main Responsibilities

• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

• Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant  information.

• Research and explore options and implications so that clients can make informed decisions.

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

• Up to date knowledge of welfare benefits and demonstratable evidence of competence in providing benefits advice to clients in an audited environment.

• Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services

• Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.

• Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Social policy

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.

• Alert clients to social policy options.

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.

• Read relevant publications.

• Attend relevant internal and external meetings as agreed with the line manager.

• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Other duties and responsibilities

• Complete the required training to comply with quality assurance processes.

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

• Demonstrate commitment to the aims and policies of the Citizens Advice service.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Organisation
Citizens Advice Liverpool View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 20 April 2026
Closing date: 15 May 2026 at 10:00
Tags: Advice / Information, Social Care / Development, Advocacy