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Barons Court, England (On-site)
4.85 miles
£14 per annum
Full-time
Temporary (3 months)
Job description
Ready to take on a Supporter Care Coordinator role where your work supports a meaningful cause?
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
The Role:
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
Your responsibilities will include:
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
You’ll bring:
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
Interested?
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
The Role:
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
Your responsibilities will include:
- Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
- Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
- Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
- Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
- Working closely with colleagues across the organisation during key fundraising periods
- Liaising with suppliers and managing equipment used for in-house donation processing
- Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
- Being flexible to support fundraising events (e.g. London Marathon)
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
You’ll bring:
- Experience using CRM and income processing systems within a charity environment
- Strong written and verbal communication skills
- The ability to work independently while thriving as part of a small, collaborative team
- A commitment to continuous learning and personal development
- A genuine belief in the mission, values and impact of the organisation
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
Interested?
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 31 December 2025
Closing date: 30 January 2026 at 23:59
Job ref: J82365
Tags: Administration
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Hackney (Hybrid)
4.22 miles
£70,860 - 78,860 per year
Full-time
Permanent
Job description
Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair)
Hackney Council
Repairs & Maintenance | Climate, Homes & Economy Directorate
Salary: £70,860 - £78,860 (Inclusive of Market Supplement)
Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London’s most dynamic boroughs.
This is a key role leading the Council’s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council’s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads.
You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab’s Law.
As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities.
The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney’s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process.
We are seeking:
• Senior leadership experience in surveying, legal disrepair or complex housing repairs services
• Strong technical surveying expertise with advanced defect diagnosis skills
• In-depth knowledge of disrepair legislation and risk mitigation
• Experience managing damp and mould cases and delivering compliance with legal frameworks
• Proven ability to lead and develop multidisciplinary teams
• Strong communication and stakeholder management skills, including experience working with legal professionals
• Financial awareness and experience managing budgets and contractor performance
• Commitment to delivering equitable, resident-focused services
This is a rare opportunity to lead a high-profile service area with real impact on residents’ safety, wellbeing, and housing quality across Hackney.
Organisation
Posted on: 31 December 2025
Closing date: 30 January 2026 at 11:09
Job ref: HSMWHC
Tags: Governance / Management
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