Jobs in Reigate

We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.

As Head of Housing Support, you will:

Lead & Inspire

• Provide strategic leadership for Housing Support Services across the UK.
• Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
• Embed a culture of collaboration, high performance and trauma‑informed practice.

Drive Operational Excellence

• Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
• Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
• Oversee tenancy management, rent setting, arrears management and income recovery.

Shape the Future

• Influence policy, develop best‑practice procedures and contribute to organisational strategy.
• Build strong partnerships with local authorities, housing developers and external stakeholders.
• Represent Life at networking events and act as an ambassador for the charity.

Lead with Purpose

• Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
• Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
• Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.

About You

We’re looking for someone who is:

• A values‑driven leader committed to Life’s mission and vision.
• Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
• Skilled at leading high‑performing teams and developing individuals.
• A confident communicator with excellent relationship‑building and presentation skills.
• Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
• Highly organised, strategic, creative and able to work under pressure.
• Passionate about trauma‑informed practice and delivering outstanding client outcomes.

Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £45,655 per annum

Hours: 35 hours per week, 5 days per week

Location: Home Based with Extensive Travel across Midlands and South East

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

We are recruiting for 1 x Schools Coordinator post in the following regions and areas.

South West and Channel Islands – Dorset. 1xfull time 35 hpw, fixed term contract until 31/8/2027

• Home based.
• Must live within the advertised areas, as frequent travel is a requirement of the role.
• Access to a car for work travel and broadband are essential for the role.

About the role and the Schools Service:

Would you like to drive forward NSPCC's schools offer?

In 2021, the NSPCC announced a new 10+ year strategy to make the biggest impact we can to stop child abuse and neglect. Our Local Services teams are an essential part of how NSPCC's three main strategic goals will be delivered:

1. Everyone plays their part to prevent child abuse.
2. Every child is safe online.
3. Children feel safe, listened to and supported.

Local Services brings together our work in schools, local campaigning and our direct services across 9 regions and nations. The Schools Service team plays an integral part of our mission as it's responsible for delivering the wider schools offer.

Do you; 

• have experience of delivering or arranging programmes in either an educational or safeguarding setting; 

• work well towards set targets/KPIs and objectives; 

• have experience of management, retention and recruitment of volunteers; 

• have well-developed communication and influencing skills; 

• have experience of following safeguarding procedures; 

• work with diverse groups of people; 

• have effective time management, planning and organisation skills; 

• work well as a team and work well remotely? 

If so, we would love you to apply for the Schools Coordinator position. 

As a member of our team, our organisational values and behaviours would be important to you. We want someone who will take a child-centred approach, has a strong belief in the rights of children, and has a clear understanding and commitment to equality, diversity and inclusion in all aspects of life and practice. 

Reporting to the Schools Service Manager, the Schools Coordinator role will mainly be responsible for delivering the Schools Service and local offer to primary and secondary school settings. This includes (not an exhaustive list): 

• Being the single point of contact for primary and secondary schools within the designated local educational authority areas, including non-mainstream settings; 

• Working to set targets, KPIs and reach plans as agreed by your line manager; 

• Responsibility for booking a minimum number of schools to deliver our Speak out. Stay safe programme; 

• Overseeing the booking and delivery of NSPCC volunteer led workshops (to 6-7- and 9–11-year-olds); 

• Actively engaging with and approaching secondary schools with our new Talk Relationships service and wider offer; 

• Leading, supervising and supporting a team of high calibre schools service volunteers; 

• Carrying out quality assurance visits through direct observations of volunteer deliveries, giving constructive feedback; 

• Ensuring training and sign off plans are in place for new volunteers, which may include some co-delivery with a Schools Coordinator in schools for some areas; 

• Providing effective individual and group volunteer supervisions; 

• Planning and implementing volunteer recruitment/attraction strategies; 

• Building and maintaining internal and external relationships, attending events or actively stewarding our offer with stakeholders; 

• Following NSPCC Schools Service safeguarding procedures to the required standards; 

• Collaboration with internal colleagues across the organisation in region; 

• Being an active contributor to priority projects; 

• Commitment to continued professional development and practice sharing.

How to apply

We will only consider a fully completed standard NSPCC application form, including a supporting statement.

The supporting statement is where you can provide your experience and clear examples that demonstrate each point of the person specification (1 to 10). The person specification can be found at the end of the job description (downloadable from this vacancy page).

It is a good idea to follow the order of the person specification in your supporting statement.

Please remember to state the area and post you are applying for at the top of your supporting statement. 

Closing date: midnight on the last date advertised. 

We encourage early applications, as we reserve the right to close the advert before the closing date if we receive a high volume of applications that meet the minimum criteria.

First stage Interviews will be held via Microsoft Teams within two weeks of the closing date. Successful candidates from stage one will be invited to a second interview (dates tbc).