1,026 Jobs in Thornton Heath

London/hybrid (must be able to attend the London office twice per week)

Full-time | 5-month fixed term contract until May 2027

Are you a passionate membership engagement professional looking for an exciting fixed-term opportunity to make a lasting impact? Join us in a pivotal role where you'll shape how members connect with and experience our organisation. You'll drive the development of a compelling membership value proposition, create engaging member journeys, and deliver communications that build strong relationships and support successful membership renewals.

Who we are

The Royal College of Speech and Language Therapists (RCSLT) is the UK professional body for speech and language therapists. Our mission is to improve the lives of people with communication and swallowing needs. We do this by empowering and supporting our 24,000 members, influencing decisionmakers, facilitating and promoting research, producing guidance and holding events. We aim to promote better education and training for speech and language therapists (SLTs) and provide information to our members and the public about speech and language therapy. We employ around 65 staff, based in London and the nations. Our HQ is in London Bridge.

The Membership Team aim to deliver an indispensable, personalised and insight driven experience. Our vision is for every member to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them with the right resources, training and communities and supporting them through key transitions. We own and lead the Member Value Proposition (MVP) to ensure members receive strong value for money, protecting the organisation’s core income stream.

The role

This fixed-term role will lead the development and delivery of a compelling membership experience, ensuring members clearly understand and engage with the value of RCSLT membership throughout their journey. The role will be very busy due to a backfill of business-critical work, so the successful candidate will need to be able to hit the ground running. Working closely with colleagues across the organisation, you will refine and embed the membership value proposition, develop targeted engagement plans and deliver impactful communications that support member acquisition, retention and renewals.

You will be responsible for creating and improving member journeys, with a particular focus on onboarding, membership renewals, student engagement and supporting the transition from student member to Newly Qualified Practitioner. Through the planning and delivery of segmented communications, marketing campaigns and engagement activities, you will help strengthen member relationships and drive sustainable membership growth.

Using member data, surveys and CRM insights, you will identify trends, evaluate engagement activity and provide evidence-based recommendations to inform decision-making across the organisation. You will also support member communities to ensure members feel connected, supported and valued at every stage of their professional journey.

What we are looking for

We're looking for an experienced membership engagement professional with a proven track record of delivering impactful member communications and enhancing the member experience within a membership body or similar organisation. You will have experience developing member engagement activities and journeys, creating compelling and targeted communications, and using insight and data to drive continuous improvement.

You'll be an excellent communicator with strong project management skills, capable of managing multiple priorities and delivering high-quality work to deadlines. Confident using CRM systems (ideally Salesforce) and digital communication tools, you'll be comfortable analysing data, producing meaningful reports, and translating insights into practical actions that support membership growth and retention.

Most importantly, you'll be proactive, organised and collaborative, with a strong focus on delivering value for members. You'll bring excellent attention to detail, a commitment to inclusion and diversity, and a genuine passion for supporting the mission and objectives of RCSLT.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous pension scheme
• Life insurance cover
• Season ticket loan scheme
• Eye care voucher scheme
• Family friendly employer including enhanced maternity and paternity leave
• Cycle to work scheme
• Access to an Employee Assistance Programme and more!

How to apply

For more information and to apply, please visit our careers page via the Apply button.

Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Sally-Anne Saull via email, as detailed in the attached Job Brochure.

Closing date: 9.00am on Wednesday, 25 November 2026.

Interview date: ongoing from 16 November 2026 (on Teams).

Due to the critical nature of the role, we will be conducting interviews concurrently during the recruitment process. There may be a task to complete as part of the recruitment process.

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role. 

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.