communications manager jobs

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 13 January 2026 at 10.00am 

Interview date: Thursday 22 January 2026 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for an enthusiastic and proactive Research and Involvement Officer to help us build on this momentum. 

As a Research and Involvement Officer you will provide administrative support to the Head of Research Operations in managing our UK research portfolio, Type 1 Diabetes Grand Challenge funding and other UK-based funding programmes. This includes providing vital support in the pre- and post-award processes, working closely with research teams, internal colleagues and external stakeholders, as well as ensuring that information about Breakthrough T1D funding opportunities is communicated clearly through our website.

You will also play a key role in delivering our Patient and Public Involvement activities, including ensuring that opportunities to engage people who live with T1D in research are communicated clearly to people affected by T1D and the research community alike.

Experience required 

You’ll have previous experience of: 

• Supporting project management processes 

• Use of project management software such grant management platforms or equivalent

• Providing support to committees/panels 

• Awareness of Patient and Public Involvement and Participation 

• Biomedical Sciences and research (Undergraduate degree in biomedical sciences or equivalent) 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

At Breakthrough T1D we do understand that AI (Artificial Intelligence platforms like ChatGPT) can be a useful tool for candidates to assist in applying for our roles. We ask that applicants do ensure their authentic voice is present, and we look forward to seeing examples of your specific experience. 

This role is central role to delivering Screen Share's award-winning Digital Access Programme, which refurbishes donated technology and distributes it to refugees and asylum seekers across the UK. This is a new role in the team designed to increase our capacity to support a growing client base. It is both practical and operational, involving both technology
management and customer service.

The role focuses on making sure the right devices reach the right people. You will process referrals, coordinate fulfilment, and work with clients, partners and volunteers to make sure devices are delivered smoothly and any challenges are resolved with care. This requires clear and confident communication, strong organisation, and a trauma-informed, safeguarding-aware approach to working with people from many different backgrounds.

On the technical side, the post holder will support the end-to-end management of Screen Share’s IT assets. Working closely within the Operations team, this includes logging and racking devices, maintaining accurate database records, supporting physical storage and stock control, assisting with secure data sanitisation, and preparing devices for distribution through careful packaging and postage. This element of the role ensures that all devices are handled safely, securely and in line with our operational and data protection standards.

The role sits within a busy, highly collaborative and fun Operations team, where people support one another, share knowledge freely, and work together to solve problems. You will have opportunities to learn from colleagues, contribute your own ideas and experience, and help shape how we work as the organisation grows.

The role also contributes to wider operational tasks and projects, making it well-suited to someone who enjoys variety, collaboration and building effective systems in a growing charity.

Key Responsibilities: 

Customer Service

Explaining Screen Share’s referral process to individuals and partner organisations seeking support, and signposting to external services where appropriate. Sharing responsibility with the wider team for client and partner communications,
responding promptly, professionally and courteously. Support in-person device distribution at partner charities, libraries
and accommodation settings, and provide remote technical support to clients via phone and email, communicating
clearly, patiently and with care. 

Data Management and Administration

Reviewing, prioritising and processing referral applications, completing digital paperwork and issuing delivery and tracking information. Capturing, updating and maintaining accurate client and device data to support day-to-day operations and impact reporting. Allocating devices based on client needs and available stock, and handling all client, partner and donor information in line with data protection policies and GDPR requirements.

Postage and Packaging

Preparing, packaging and dispatching devices and accessories securely using postal and courier services. Ensuring all equipment is packaged safely and appropriately to prevent damage in transit.

General Operations and Ad-hoc Support

Participating fully in team meetings and contributing to shared problem-solving. Supporting the refurbishment process as needed, including data sanitisation, basic diagnostics, installing operating systems and logging donated devices. Assisting with fulfilment across other programmes and providing general administrative support to ensure the smooth day-to-day running of the Operations team. 

Personal Specification

Essential 

• Excellent written and verbal communication skills.
• Experience working in customer service or similar role
• Experience working in a busy Operations role.
• Experience working with databases.
• Proactive and positive attitude, problem-solving instinct and excitement to collaborate with and support team members.

Desirable

• Direct experience or advanced knowledge of the UK asylum and immigration system.
• Experience working with vulnerable adults.
• Experience of working in a charity or small team.
• Intermediate knowledge of IT including laptop components, troubleshooting, diagnostics and refurbishing procedures.
• UK Driving Licence.

Application Process:

Stage 1:
Please submit a short cover letter (no longer than 1 A4 page) and CV via CharityJob. The cover letter should outline your suitability for the role and how your professional and personal experience will add value to our team and community

Deadline: Tuesday, 6th January 2026 at 9am

Stage 2:
We will invite shortlisted candidates to remotely complete a timed written task between 6pm on Thursday 8th January 2026
and 10am on Monday 12th January 2026.

Stage 3:
In-person interviews will take place on 15th and 16th January at Screen Share’s offices in Kentish Town, London

Screen Share is committed to being a fair, inclusive and supportive employer. We actively encourage applications from
people with lived experience of forced migration and from backgrounds underrepresented in the refugee sector, digital
inclusion sector and our team. We are happy to discuss reasonable adjustments at any stage of the recruitment process.

The Youth Endowment Fund  

Senior Change Manager, Youth Justice 

Reports to: Change Lead for Diversion

Salary:  £52,700 per annum  

Location:  Central London or Hybrid*(see below) 

Contract: (2-year fixed term – potential to extend)

Closing date for applications: 12pm Monday 12th January 2026 

Interview dates: Week commencing 26th January 2026 

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of youth justice. We need to inspire and connect with youth justice leaders across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.

Key Responsibilities  

We are making good progress building the evidence of what works within and around youth justice to reduce violence. This year, in conjunction with the Centre for Justice Innovation, we published Diversion Practice Guidance and have recently launched our new self-evaluation tool for diversion practice (ORPIC). But the big risk is that we publish these resources and nothing changes. That’s where you come in.

Your role is to work out the best way to make this change happen by getting youth justice services (YJSs) and police forces to adopt evidence-based practice through our new change programme: the Whole Area Model (WAM). WAM helps police forces and youth justice services strengthen diversion practices by aligning their work with the 7 C’s: 

1. Culture – A child-centred, pro-diversion ethos 

1. Contact – Interactions are trauma-informed and maximise prevention and safeguarding opportunities 

1. Custody – Considered use of police custody, prioritising alternatives and swift triage. 

1. Criteria – Clear, consistent eligibility for diversion. 

1. Collaboration – Multi-agency decision-making panels; shared protocols and referral pathways.

1. Care – Evidence-based support, monitoring engagement, closing cases responsibly.

1. Checks – Ongoing monitoring, evaluation, and scrutiny to ensure quality and equity. 

Your role will involve: 

• Supporting the delivery of the Whole Area Model through activities like: 

• Facilitating completions of diversion self-evaluations with youth justice services and police forces. 

• Delivering training to youth justice, police and other relevant agencies about the evidence-base or specific areas of diversionary practice and governance (e.g. scrutiny panels). 

• Supporting the ongoing development of a National Diversion Network, which will contribute to a wider repository of diversion resources and evidence

• Identifying and creating practical resources which help youth justice professionals and police officers to put evidence into practice. 

• Developing great relationships with senior leaders, youth justice workers and police officers, generating a strong understanding of key issues and needs in relation to youth justice matters, and building credibility and trust with the sector.

• Working out other effective ways to connect people with the evidence, then making those things happen, from virtual learning events to presentations. 

As a senior member of staff in the organisation you also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.

• Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.

About You 

You must have this sort of experience: 

• You’ve changed frontline practice and/or systems:You have significant experience in leading behaviour, practice or policy changes within a youth justice setting. You can show how these have been effective in delivering tangible change.

• You’re working in or around the youth justice service, preferably in a role/setting specifically working with children who are vulnerable to or involved in violence.  

• You work well in multi-agency environments: You have experience collaborating across police, youth justice, local authorities and other partners, and you can communicate confidently with a wide range of stakeholders to build alignment and drive change. 

You might have this sort of experience: 

• Supporting a youth justice team/service to reflect on and adopt evidence-based practice in relation to diversion or wider youth justice activities.

You are this sort of person: 

• You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

• You understand the youth justice sector and diversion specifically. You really understand how the youth justice sector works, from leaders to frontline officers.

• You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.

• You have excellent project and time management skills and the ability to design and deliver high quality outputs such as reports and digital resources to a high standard.

• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.

• You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player. 

• You don't want young your days to pass without making a difference. You want to play a significant part in reducing violence.

• You understand people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience.

• You are committed to equality, diversity and inclusion. 

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of violence affecting children and young people. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Hybrid Working 

Our office is located in Central London. Team members who reside within the 32 London Boroughs or are within a 90-minute commute are expected to attend the office at least two days per week. 

For those living outside of London but within England, Scotland, or Wales, the expectation is to work from the London office two days per month. 

Travel  

Due to the nature of the programme there is some national travel required within England and Wales. This is likely to be up to five times per month; all travel costs can be reimbursed with flexibility for overnight stays if preferred.

To Apply 

Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by 12pm Monday 12th January 

When applying for this role, please ensure that you answer the application questions below:    

Personal and professional experiences in violence prevention
1. What personal and professional experiences shape your understanding of the youth justice sector and its role in preventing youth violence? (max 400 words) 

Developing strategy
2. Can you describe a time when you successfully supported youth justice partnership leaders to improve their practice or systems? Please be specific about the scale and context of your involvement. (max 400 words) 

Improving practice or systems 
3. Describe your experience improving diversion for children. What actions did you take, what impact did they have, and what did you learn? (max 400 words) 

Interview Process 

This will likely be a one stage interview process. Interviews will take place the week of 26th January 2026. 

Please Note: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 

Benefits Include 

• £1,000 professional development budget annually 

• 28 days holiday plus Bank Holidays 

• Four half days for volunteering activities 

• Employee Assistance Programme – 24hr phone line for free confidential support 

• Volunteering days - 4 half days per year 

• Death in service - 4 times annual salary 

• Flexible hours. Core office hours 10am – 4pm 

• Financial support including travel and hardship loans 

• Employer contributed pension of 5%. 

Your Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 

Location: hybrid - a minium of two days in the Aldgate, London office per week

Interview date: Monday 19th January (virtual)

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• three x basic salary life assurance cover
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting opportunity to join the Virtual Events team, helping to coordinate a portfolio of virtual events expected to raise over £4.1 million in the next financial year.

Within this role, you will be responsible for the end to end management of our month long virtual challenges , delivering marketing plans in collaboration with agency support and stewarding supporters to ensure engagement and participation. With a pro-active and can do approach you will ensure efficient event delivery, continuously analyse, and develop the virtual events portfolio. You will work closely with teams across Fundraising, Data, Marketing & Communications to drive income, collaborate and achieve high levels of engagement across the virtual events portfolio.

You will be a strong project manager, with confidence to take a test and learn approach to engagement across acquisition, and deliver exceptional supporter experiences. This is a great opportunity for someone who has a proven track-record delivering against fundraising KPIs and who is motivated by its potential to bring people together, strengthen engagement, and create a lasting impact for Dementia UK.

We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch with us.

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact us.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

What if your expertise in financial transactions and cash management could be the driving force behind one of the UK's largest charities maintaining the financial health needed to end the devastation caused by dementia? As a Treasury and Accounts Receivable Manager at Alzheimer's Society, you'll be critical to our ability to deliver a highly efficient, high-performing, data-led financial transactions service.

About the opportunity

As Treasury and Accounts Receivable Manager within our Finance & Assurance directorate, you'll be at the heart of our financial operations. Ensuring we have the cash flow, systems, and processes that keep the Society running smoothly. This isn't a back-office role; you'll be a highly visible partner working across directorates, building relationships that drive better financial practice and performance throughout the organisation.

You'll lead our Accounts Receivable function and manage our treasury operations. From invoice generation and debt recovery to cash flow forecasting and banking relationships. Using data and metrics as your tools, you'll drive performance improvements while developing our Accounts Assistants team. Your ability to balance rigorous financial control with collaborative partnership will be essential as you help the Society maintain the financial health needed to end the devastation of dementia.

About you:

You're an experienced finance professional who understands that efficient financial transactions are the foundation that allows a charity to maximise its impact. You're passionate about using metrics and data to drive performance, and you can translate complex financial information into clear, practical guidance for diverse audiences. You thrive on continuous improvement and bring fresh thinking to everything you do.

You'll have:

- Experience line managing, developing and motivating teams, particularly those early in their careers or undertaking professional qualifications, using a high challenge, high support approach.
- Proven track record in end-to-end financial transactional processes in a large, complex organisation.
- Experience driving quality and performance improvement through data analysis, engaging multiple teams to achieve results.
- Good communication and influencing skills, with proven ability to build effective cross-departmental relationships with budget holders and business partners.
- Experience maintaining fastidious financial records and reports, identifying issues, and developing effective solutions.
- Proficiency in MS Office (particularly Excel) with strong ability to analyse, interpret and present data effectively.
- Understanding of financial accounting systems and how they integrate.
- Training and support to achieve professional qualifications may be offered to the successful candidate. As such, no formal qualifications are essential.

What you’ll focus on:

- Line managing and developing our Accounts Assistants, creating a culture of high challenge, high support, and continuous improvement.
- Managing end-to-end accounts receivable processes - from invoice generation and account reconciliation to debt recovery and customer service.
- Owning and reporting on key AR and treasury performance metrics, using data to drive improvements across the Society.
- Monitoring cash position, forecasting cash flow, and managing relationships with financial institutions to support strategic decision-making.
- Streamlining processes and strengthening controls, proactively identifying risks, inefficiencies, and solutions.

Are you ready to drive performance and partnership in financial transactions that enables our teams to focus on ending the devastation of dementia? Can you bring both technical precision and collaborative energy to ensure our financial operations are robust, efficient, and genuinely enabling?

Important Dates

The deadline for applications is 23:59 on Sunday 4th January 2026.
Interviews will begin on week commencing 12th January 2026 and will take place virtually. 

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

We’re looking for a Senior Face to Face (F2F) Fundraising Manager to join our Face to Face Fundraising team. This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house F2F Fundraising team to reach the ambitious targets we have ahead. This role manages a team of F2F Managers who each lead a team of F2F fundraisers signing up regular supporters within a defined geographical area and raise vital long-term funding for the charity, as well as delivering lifesaving water safety messaging. The role is part of the F2F Senior Management Team, supporting the team’s development through leading projects that drive forwards team performance.

Your role

As a Senior F2F Fundraising Manager, you will be tasked with focus on the following areas:

• Recruit, train and manage a geographically diverse group of direct reports. Develop and motivate direct reports to deliver key messages, campaigns and products within the F2F strategy.
• As a senior manager in the F2F fundraising team (200+ staff), continue to develop and maintain a positive high-performing culture to ensure the team are performing at their best and developing. Drive continuous improvement across all KPIs.
• Construct and monitor financial and performance reports to ensure budget & KPIs are met, reforecasting where necessary.
• Develop a positive safety culture by identifying and managing risks to health and safety and safeguarding.
• Oversee compliance & complaints to ensure RNLI F2F fundraising adheres to best practice.
• Lead the delivery of selected team projects from initiation to completion, working with colleagues both within the F2F team and the wider organisation to provide the plans, processes and tools needed for the team to achieve their objectives. Develop solid relationships and partnerships with internal and external stakeholders across the UK and Ireland.

About you

Leading a frontline team, you’ll have excellent communication skills and people management capabilities, with a proven track record of achieving fundraising targets. You will be a strategic thinker, with the ability to use your networks to ensure that plans are executed well and future opportunities are maximised to drive both the volume and value of new supporters.

You’ll be a role model to others, displaying behaviours that inspire respect. You’ll look after your people so they in turn can look after our donors, by displaying a passion to lead, manage and motivate a diverse team who engage with the public. You’ll be positive, confident, determined resilient and naturally outgoing. You’ll be a self-starter who can lead an energetic and innovative team to success.

You’ll be a team player with a pragmatic and solution-focused approach to problem solving and a calm attitude to prioritising a busy workload. Your strengths in planning and critical thinking will help you strike the balance between taking calculated risks where required and maintaining compliance to policies and sector regulations.

You’ll be flexible and prepared to work out-of-office hours with travel throughout the year. Substantial annual leave during the summer would not be practical for this role. This post requires a valid driving licence.

To be considered as the Senior F2F Fundraising Manager, you will need:

• Proven experience and success in leading a remote face-to-face fundraising team. This will either have been gained working for a charity or a fundraising agency
• Evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
• Demonstrable experience of delivering projects that provide improvement to process
• Excellent communication skills and teamworking ethos
• Self-motivation and ability to create and prioritise own workload
• Knowledge of F2F charity sector, compliance and regulation
• This post requires a valid driving licence

For more information and to apply, please visit our jobs page.

Closing date: 4 January 2026.

Interview date: 12 January 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

We are looking for a Norwich Project Manager who can inspire and energise businesses to take meaningful action that meets the needs of communities across Norwich.

You’ll be a highly motivated, approachable self-starter with the ability to engage a wide range of stakeholders, spot opportunities, and turn ideas into impact. In this role, you’ll work directly with communities to deliver and manage a variety of projects that make a real difference.

This is a home-based role with a hybrid approach, requiring regular travel within Norwich for in-person meetings.

Salary: Professional Level 4 - £27,945 per annum 

Closing date: 27 January 2026 (midnight)

Interview dates:

• First interview (with task): Monday 9 February 2026
• Second interview: Tuesday 17 February 2026

Aurora offers services across three sites in Worksop, Doncaster and Mexborough . Our Worksop Centre is home to the Heritage Hub, Valerie’s Tearoom, gym, support services and we are launching a newly transformed charity shop.

An inviting, modern space designed to raise vital funds and bring people together. Thoughtfully designed and sustainability-focused, it will offer good quality preloved fashion in a welcoming community setting. The shop offers a unique setting for someone looking for a role that goes well beyond standard retail.

As Retail Manager, you’ll help shape the shop from day one: setting it up, building a supportive volunteer team, and creating a welcoming space that reflects Aurora’s mission. We’re looking for someone with charity retail experience, an eye for trends and a passion for people.

If you want to use your retail skills to make a real difference, and help create a space the community can be proud of, we'd love to hear from you. 

About Aurora

Offering services across three sites in Worksop, Doncaster and Mexborough Aurora Wellbeing offers a unique service bringing together health and heritage to provide support for local people affected by cancer, and long-term health conditions. We encourage people to be active participants in their wellbeing, working together to improve physical and emotional health.

Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the relief of symptoms and the improvement of the quality of life by providing supportive services to those who have been diagnosed with or affected by cancer and long-term conditions and providing support, information and education on the benefits of receiving complementary and holistic therapies as well as to build awareness of the links between heritage and good health and wellbeing, education and research of wellbeing to the general public as a whole.

Main Purpose

To lead and manage Aurora’s vision for retail whilst creating a warm, professional, and inclusive environment for customers and volunteers. The shop plays a vital role in generating income to support Aurora’s charitable work for people living with cancer.

Reporting to the Business Operations Manager, the Retail Manager will be part of a diverse team encompassing health and wellbeing, hospitality, heritage and support services. This is not a typical charity retail role as the shop is uniquely situated within a wellbeing and heritage centre that also includes a Tearoom, Gym and Community support facilities.

This is an exciting opportunity to shape a truly community-focused retail space, where creativity and innovation can be used to make the most of this historic and distinctive setting.

The Retail Manager will play a key role in the retail transformation, setting up the new shop, recruiting the team, training and establishing best practice and standards; bringing the retail vision to life.

Partnerships Manager: Grantmakers 

Reports to: Executive Director  
Contract: Full-time  

Role Purpose  

As Partnerships Manager: Grantmakers, you will lead the development and delivery of HOST’s Hosted Grantmaking service — ensuring that funders can move resources quickly, safely, and transparently to the people driving change.  

You will oversee funder relationships and hosted grantmaking delivery, building systems that ensure clarity, compliance, and care at every stage. Working closely with the Delivery Circle, you’ll strengthen due diligence, grant management, and reporting processes — enabling funders to trust that every pound achieves its intended impact.  

In order to respond to growing demand, you will build and manage the Hosted Grantmaking Community Support Team and liaise and coordinate with the Delivery Team, ensuring HOST has the capacity and expertise to meet growing global demand for hosted funds.  

This role is central to HOST’s ambition to become a trusted backbone for civil society infrastructure — connecting funders and change-makers through integrity, efficiency, and shared purpose.  

  

Core Responsibilities  

1. Hosted Grantmaking Leadership  

Lead the delivery and growth of HOST’s Hosted Grantmaking service, working closely with the Executive Director, Operations Director and other Partnership Managers, ensuring alignment between funder expectations, hosted partner needs, and internal delivery capacity.  

Co-design and coordinate the Hosted Grantmaking Delivery Team, coordinating with the Delivery Circle (Finance, Due Diligence, and Legal) to ensure seamless grant operations.  

Strategic oversight of hosted grantmaking cycles — from application to disbursement and reporting — ensuring accuracy, speed, and compliance in delivery.  

Reporting cadence: Monthly Hosted Grantmaking performance report to Executive Director and Operations Director.  

  

2. Hosted Grantmaking Community Support and Relationship Management  

Build and lead the Hosted Grantmaking Community Support Team, ensuring all funders and hosted funders receive consistent, proactive, and informed communication.  

Strengthen HOST’s funder community by developing engagement pathways, events, and resources that deepen relationships and mutual learning.  

Maintain high standards of care, responsiveness, and accountability across all funder interactions.  

Reporting cadence: Monthly funder community and relationship management summary.  

  

3. Due Diligence and Grant Facilitation  

Work with the Delivery Circle, Grants Manager, and Partnerships Manager: Funders to deliver due diligence processes that are rigorous, efficient, and scalable.  

Ensure all funder agreements, compliance documentation, and grant records are accurate, up to date, and audit-ready.  

Support the development of clear SOPs for due diligence and hosted grantmaking workflows in collaboration with the Legal Lead and Operations Team.  

Reporting cadence: Monthly compliance and due diligence report.  

  

4. Funder Relationship Stewardship and Growth  

Support the Partnership Team to manage relationships with key funders and philanthropic partners, ensuring HOST is recognised as a trusted, transparent delivery partner.  

Develop funder engagement plans and manage the funder relationship lifecycle from onboarding through renewal.  

Identify new funder opportunities aligned with HOST’s mission and facilitate introductions for the Partnerships Director and Executive Director.  

Reporting cadence: Quarterly relationship development review.  

  

5. Reporting and Communications  

Oversee funder reporting and impact communications, ensuring accuracy, timeliness, and alignment with HOST’s tone of voice.  

Work with the Engagement Team to produce funder updates, case studies, and inputs to the HOST Impact Report.  

Ensure funders and partners understand the value, integrity, and impact of HOST’s services.  

Reporting cadence: Quarterly reporting and communications alignment.  

  

6. Systems and Process Development  

Maintain clear funder and grant records across ClickUp, Zendesk, and CRM systems.  

Develop and maintain SOPs for Hosted Grantmaking, funder engagement, and due diligence workflows.  

Ensure consistent alignment between partnership data and financial reporting.  

Reporting cadence: Quarterly systems and SOP review.  

  

7. Risk, Compliance, and Escalation  

Identify and escalate financial, operational, or reputational risks associated with hosted grantmaking or funder engagement.  

Collaborate with the Legal Lead, Delivery Team, and Executive Director on mitigation actions and documentation.  

Contribute to HOST’s monthly organisational risk report.  

Reporting cadence: Real-time escalation; monthly consolidation.  

  

8. Collaboration and Cross-Team Development  

Work with the Partnerships Manager: Funders to align Hosted Grantmaking within HOSTs wider donor engagement.   

Work with the Partnerships Manager: Changemakers to align Hosted Grantmaking with the Hosted Partner Journey.  

Collaborate with the Training Lead and Data Analyst to integrate learning, performance, and impact insights into service design.  

Contribute to the continuous improvement of HOST’s partnership management framework.  

Reporting cadence: Quarterly service development meeting.  

Key Relationships  

Internal: Executive Director, Operations Director, Partnerships Manager: Funders, Partnerships Manager: Changemakers, Finance, Legal, Operations, Communications, Data Analyst, and Training Lead.  
External: Funders, philanthropic networks, and hosted grant recipients.  

Required Experience 

• 5–8 years’ experience in funder relations, partnerships management, or programme delivery within the not-for-profit, social enterprise, or philanthropic sectors. 

• 3–5 years’ experience overseeing grantmaking, regranting, or fund distribution programmes, ideally across multiple geographies or funder types. 

• Proven ability to manage and grow funder relationships, including institutional, philanthropic, or high-net-worth funders. 

• Demonstrated experience leading or building a small team, with responsibility for coaching, supervision, and performance management. 

• Strong background in due diligence, compliance, and risk assessment, particularly in relation to funder funds and hosted grantmaking. 

• Proven success developing and maintaining systems, SOPs, and cross-team coordination for complex funder or grant processes. 

• Experience managing financial reporting and data-driven insights to meet funder and audit requirements. 

• Excellent written and verbal communication skills, with the ability to deliver confident, values-aligned communications to funders and partners. 

• Strong organisational and project management skills — able to balance multiple grants, deadlines, and stakeholders effectively. 

• Experience working with CRM and project management platforms (e.g. ClickUp, Zendesk, Salesforce, or similar 

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead, Mhairi (contact details on our Jobs page). 

The Unifrog platform

Over the last 12 years, the Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they’ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students. 

We have a long list of exciting projects for the platform, always aiming to achieve our mission. We are looking for someone to join Unifrog’s team to help us continually improve the platform’s existing tools, and to also develop new ones. 

What you’ll do

You’ll work on improving the platform itself, from how things work behind the scenes, to the user experience and how the tools work and look.

This role does not involve coding - instead you’ll develop and design clear ideas and plans with Unifrog’s two co-founders, and with other colleagues involved in platform development, and then you’ll work with our lead programmer to make them happen.

You will become an expert in:

• The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents

• How to navigate the platform as a user of each type

• How the Unifrog platform works behind the scenes

You’ll be part of the team that:

• Collates feedback on the platform, deciding which changes to move ahead with, and how
   

• Comes up with and designs ideas for platform improvements

• Develops and designs completely new tools

• Investigates potential bugs and comes up with suggested solutions

• Communicates platform changes to the Unifrog team

• Answers queries about the platform from colleagues

 

Working together

You’ll regularly be working with:

• Unifrog’s two co-founders and other colleagues involved in maintaining and developing the platform – in particular our data and content teams – to come up with improvements to the platform and to develop new projects

• Our lead programmer to implement ideas

• User-facing colleagues to understand what our users are asking for, as well as communicate to them what things have changed on the platform

• (More occasionally, but especially at the beginning) our users, when you need to have a greater understanding of a particular topic

You will be line-managed by Unifrog’s two co-founders.

 

Skills and characteristics

We are looking for an independent worker with design skills, who is a great problem solver and is motivated to find an elegant solution, whatever the issue.

Design

You’ll be producing the designs that go to our lead programmer, and which he’ll use as the basis for his work. You should have experience with UX design, and we can accommodate whichever application you prefer to work with, eg Figma or Sketch.

We’ve developed and plan to keep developing a large range of tools on the platform, like:

• Quizzes

• Tools to make large banks of information easy to search and understand

• Tools to simplify complex workflows

• Integrations with other platforms

• Document creation that involves input from multiple people

• Data visualisation

The problems we come up against can involve:

• Different users handling the same processes in different ways from each other

• Different groups of users having competing wants

• A data provider changing the way they structure their data

• Users not completing an important action on the platform

• A change on one tool having a knock-on effect on several other tools

• Users expressing their needs and ideas in uncertain or ambiguous ways
   

Your challenge is to design concrete solutions that work for everyone, which are as simple as possible to implement, and which are immediately understandable by a user who’s never seen them before.

Independence and initiative
 

You will work closely with Unifrog’s two co-founders. While colleagues from the wider team will be involved in coming up with ideas and telling you what they need, you will be the only team member, apart from the co-founders, in the product development team.

Because Unifrog’s co-founders work remotely and are also involved in other areas of the business, this will require you to be a good independent worker:
 

• Able to plan a project and stick to timelines, even when you need to get input from other team members

• Confident to come up with your own ideas, sort out good ideas from less useful ones, and make decisions based on information you’ve researched or been given by other team members

• Open when getting feedback

• Able to adapt to a team used to working in an informal way with few processes, allowing for flexibility and rapid advancements

• Driven to get projects finished and signed off

• Communication

You will need to understand and translate the issues that a user is facing to our lead programmer, and tell him your ideas for solutions and explain your designs in a way that will allow him to get working without needing lots of clarification.

You will need to communicate what development work is happening to the rest of the Unifrog team, and you’ll need to help your colleagues find the best way to tell users about it in turn.

Finally, you will need to be able to adapt your communication style depending on the person you are communicating with, including our lead programmer, other Unifrog team members, or partners and users.

Benefits 

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £45,000 per annum (Grade B)

• Full time.

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidate.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead, Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

Deadline: 10:00am (GMT) on Monday 22nd December 2025.

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. 

Please note:

We do not review CVs at this stage of the application process so please be as specific as possible about your experience.

Do not use AI to generate your answers – we compare answers to AI generated answers, and through reviewing lots of applications we quickly spot what's been generated by AI.

• With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• Complete the four tasks in this document (max 250 words per task) 

Stage 2: Task

• 2 weeks to do a set of tasks that we’ll give you if you pass the first stage.

• Tasks will be sent out after the application deadline. 

Stage 3: Video call interview (1 hour) 
 

• Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Video interviews will take place w/c 12th January 2026.

Programme and Assessments Manager 

The role: Are you an experienced programme manager able to engage and drive impact with a diverse range of stakeholders, including leading brands, manufacturers, governmental and third sector organisations to drive continuous improvement in fair work standards – with major legislative changes on the horizon? Do you have experience of social audits and assessments and the role they can play in measuring progress and driving continuous improvement?  

Then this could be the position for you.  

We are looking for an experienced Programme Manager with sector specific expertise to manage our collaborative programme in the UK apparel and general merchandise sectors following a strategic year focussed on the evolution of the programme from the previous Fast Forward initiative.  

In this varied role you will be responsible for the day to day running of the UK Apparel and General Merchandise programme, provide developmental input and support the implementation of the key recent developments in the programme, as well as ensuring the programme maintains its integrity. You will manage relationships with all key stakeholders in the programme including brands, suppliers, audit bodies, third sector organisations and public bodies.  

You'll also manage the quality assurance of the portfolio of Stronger Together assessment methodologies – including the Fair Work Audit operated in the UK manufacturing, service provision and construction sectors. And you’ll deliver, enhance and promote brand and supplier engagement including training workshops and webinars. 

You’ll work with the Co-CEOs to ensure the programme delivers on target, on-time, on-budget, in line with the agreements and organisational objectives and guidelines. 

You will work from home and will join a friendly, supportive, and committed global team, and contribute towards creating systemic change. 

To view the full Job Description and Person Specification.

You will be UK-based with eligibility to work in the UK. You’ll join a friendly, supportive, and committed global team, and contribute towards creating systemic change. You will work remotely, but in close cooperation with a Programme Coordinator, the Co-CEOs and the rest of our team.

Who we are: We are an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation. 

What we can offer you 

• An 0.4 FTE contract for an initial period of 9 months.  

• Competitive salary (salary band £39,861-£51,248 gross annually for full-time, pro rata for part-time) and enhanced employee benefits.  

• Being part of an innovative, and exciting not for profit organisation 

• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 

• Flexible and family-friendly working arrangements 

• UK-home-based, with regular in person and online meetings and social team gatherings. 

How to apply 

Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description, please include ‘Application Programme and Assessments Manager’ in the subject line. 

Timeline 

• Application deadline: 23.59 | Sunday 4th January 2026 

• Shortlisting: W/c 5th January 

• First interviews: W/c 12th January 

Position: National Services Volunteering Officer
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with flexibility to work remotely
Salary: £26,384* per annum plus excellent benefits
Salary Band and Job Family: Band 1, charity

*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a passionate and organised individual to support volunteers who deliver our national services. This is a fantastic opportunity to help create a positive, inclusive, and safe volunteering culture that empowers volunteers to provide impactful support.

About the role

As National Services Volunteer Officer, you’ll support around 50 volunteers who contribute to our peer support services, virtual community services, and support hub. You’ll play a key role in recruiting, training, and developing volunteers, ensuring they feel valued and confident in their roles. You’ll also work closely with service delivery teams to maintain high standards of wellbeing, safety, and recognition for volunteers.

What you’ll do

• Recruit, train, and provide ongoing support to volunteers delivering national services.
• Offer day-to-day guidance and feedback, ensuring volunteers deliver safe and effective support.
• Manage volunteering rotas for the virtual support hub and maintain accurate records.
• Collaborate with teams to ensure volunteer resources and training meet organisational standards.
• Promote inclusivity and reduce barriers to volunteering.
• Handle safeguarding concerns promptly and in line with policy.

About you

We’re looking for someone who has:

• Experience supporting multi-channel or remote services, ideally in a health or charity setting.
• Experience managing volunteers (or staff), including recruitment, training, and wellbeing support.
• Excellent interpersonal and communication skills to build strong relationships.
• Strong organisational skills and the ability to manage workloads effectively.
• Knowledge of quality standards and safeguarding practices.

Closing date for applications: 9:00 on Monday 5 January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We are recruiting our first Fundraising Manager, to help us grow AEC’s income, with a focus on trusts and foundations, and corporate partners. This is an exciting opportunity to shape a new fundraising function, delivering effective fundraising activity that directly impacts the lives of young people in one of London’s most deprived boroughs.

In return for you bringing us your passion for our mission, we can offer:

• High visibility – you’ll see the impact of your work every week in the lives of the young people we support.
• A blank canvas – shape our fundraising strategy and pipeline from the start.
• Supportive leadership – work closely with a passionate Director and engaged trustees.
• Flexibility – hybrid working, adaptable hours and autonomy in managing your workload.
• Values-led culture – warm, collaborative, child-focused and community rooted.
• Strong story to tell – AEC has a 30+ year history, proven impact and inspiring outcomes.

Our story:

Ascension Eagles Cheerleaders (AEC) is a youth charity east London; we are one of the UK’s top competitive cheerleading programmes, operating out of our "Talent Central" gym in Newham. Founded in 1996, our mission is to empower young people to reach their full potential, regardless of their background, ability or economic circumstances.

We supplement our sport programmes with mentoring, educational activities and leadership training - everything we do is about helping young people to develop life skills, confidence and positive values (consistency; integrity; perseverance; persistence) to help them become the best that they can be.

At Talent Central, over 150 young people take part in our recreational and competitive activities each week. Our inclusive approach extends to our Special Education Needs (SEN) team, ensuring young people with disabilities can also participate and thrive. Alongside this, our schools’ outreach programme reaches more than 250 children weekly. Each year, we also welcome hundreds of athletes who train at our gym, including England’s National Cheerleading Team.

We provide a safe, supportive environment where young people can grow in confidence, resilience and teamwork.

What you will be responsible for as our Fundraising Manager:

• Developing a clear fundraising framework and working with our trustees to shape our fundraising strategy
• Researching and securing funding from trusts, foundations, corporate partners and relevant networks
• Writing strong, persuasive funding applications and engaging impact reports
• Building and stewarding long-term relationships with funders, potential partners, businesses and networks, and exploring opportunities for collaboration
• Exploring new income streams to help deliver our mission, including digital fundraising and community giving
• Tracking engagement using a CRM system
• Helping to ensure our organisational policies are appropriate for funders' compliance
• Reporting on progress to the Director and trustees, ensuring transparency and good governance.

This role combines strategic development (30%) and hands-on delivery (70%) - ideal for a proactive fundraiser who enjoys both planning and doing.

This job is for you if you:

• are a proactive, self-starter and are motivated by delivering results
• are highly organised, with strong attention to detail and excellent communication skills
• thrive in a varied role and have the ability to manage multiple projects simultaneously
• enjoy meeting people - you are confident with networking, public speaking, and relationship-building
• have excellent bid writing and reporting skills, and a proven track record of securing income across multiple streams (grants, partnerships, events)
• are values-driven, with a passion for youth development
• enjoy flexible hours and hybrid working.

Good to know:

• You will report to: The Director of AEC and the Board of Trustees
• Location: Hybrid; ability to work from home,  with occasional meetings at our gym in Newham, London  and attendance at donor meetings/networking events, etc
• Hours: Part-time - 2 or 3 days per week (to be agreed with the successful candidate)
• Salary: £30,000–£35,000 per annum (full time equivalent salary)
• Annual leave: 28 days per annum FTE (will be pro-rated based on agreed work days)
• Pension: Defined contribution scheme, with employer matching available

Criminal record check: Please note that as an organisation working with young people, we have specific safeguarding responsibilities and it is our policy to conduct background checks on all our employees.  You will be asked to complete a criminal record disclosure.

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV, tell us why you'd love to help us deliver our mission and answer a few short screening questions.

Closing date: Please make sure we receive your application by 1700hrs on Friday 23 January 2026.

Interviews: Interviews will be held online on Friday 23 January and Friday 30 January 2026.