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Citizens Advice
£40,367 plus £3,520 London Allowance (if applicable) per annum
Stamma, the British Stammering Association
Multiple Locations
IRO £28,750 per year
Use what you know about supporter care journeys and help shape ours. Fundraising yes, but engagement, volunteering, campaigns & social media
BANES- Bath and North East Somerset
Multiple Locations
£24,324 per year
World Horse Welfare
Multiple Locations
Available upon application.
This is an exciting maternity cover role to help drive World Horse Welfare’s research and educational activities.
Page 7 of 22
£40,367 plus £3,520 London Allowance (if applicable) per annum
Contract, Full-time
Job description

Fixed Term until 31 March 2021

Job reference: 000762

Location: Flexible within England & Wales

Department: Operations

Interview date: 21 October 2020

Contract Duration: 31 March 2021 with likely extension until November 2021

Citizens Advice provides free, independent and impartial advice and information to help people resolve their problems. Each year our local offices across the country help 2.6 million people with their problems - either through face-to-face or telephone advice, or online. Our amazing data allows us to spot emerging issues quickly, making us uniquely placed to raise awareness of these issues and advocate for solutions.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We have recently secured significant additional funding in response to COVID-19 and the expected 60% increase in demand for our debt advice service. This funding will enable us to bring onboard to the project new providers and locations and increase resourcing at existing providers.

This is an exciting time to join us as we embark on one of the largest upscaling of debt advice services in a decade.

We are looking to recruit two Service Delivery Managers to join the project management team responsible for delivering this large debt advice service across England.

Currently this £27 million project delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. The service is delivered through 450 debt advisers based across 120 advice agencies, 2 national contact centres, 1 national webchat service, 1 national Debt Relief Order Unit and an overflow telephone service.

These roles will specifically help with mobilising and managing our new providers that are joining us as part of our COVID-19 response.

You will require excellent contract and project management skills, great communications skills and have an understanding of advice services.

This busy and varied role will not only test your management and influencing skills but also provide an opportunity to work with a variety of organisations and individuals supporting clients with their debts. This role will also have line management responsibilities and the ability to work as part of a team is essential.

This role is initially fixed until 31 March 2021 but we fully anticipate this will be extended further to November 2021.

For the right candidate we would consider a flexible working location, part-time working, as well as a secondment.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

The National Citizens Advice Operates from offices in England and Wales, with 5 regional offices based in Cardiff, London, Birmingham, Leeds, and Liverpool, therefore all successful applicants must be based within England or Wales.

Posted on: 23 September 2020
Closing date: 11 October 2020
Tags: Advice, Information,Project Management
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