ROLE OVERVIEW

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced database manager who can join us at a crucial time in our development to help shape and manage our database and data needs across the organisation.  As a start-up, we are a small but growing team transitioning part of our parent organisation’s database to UK for UNHCR in order to better steward our donors and maximise our fundraising potential in the UK. 

This role will play a key part in this, working closely with the fundraising team to make sure that our database delivers for donors and fundraisers alike and works closely with our finance and operations functions.  The post will also make sure that we operate in a GDPR compliant way.

The successful candidate will be a team player, enjoy developing strong relationships with colleagues and have excellent communication and problem-solving skills.  Used to managing a CRM and preparing data for imports and exports, you will also be familiar with creating reports, troubleshooting and making sure that business processes are fit for purpose, documented and efficient.

We are interested in hearing from candidates with a professional experience in or with the charity sector.  If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection and we want those who work with us to share our values and passion for the cause.

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours.  Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities:

· Develop an understanding of our database and segmentation hierarchies, liaise with stakeholders to define data briefs and provide data selections for marketing purposes.

· Prepare data for imports and support with data manipulation following exports, collaborating with external agencies.

· Create reports and dashboards in Salesforce and support on quarterly and annual financial reporting

· Support on the set up and configuration of reports in Power Bi and other visualization tools

· Take ownership of data protection requirements, ensuring the processes are in-line with data regulations 

· Identify improvements in processes and advise on actions 

· Translate requests from users into business solutions 

· Develop and implement solutions in Salesforce following best practices 

· Lead Salesforce integration projects, and work with external implementation consultants and suppliers

· Responsible for data quality and deduplication efforts using validation rules, clean data practices and duplicate management tools.

· Daily administration, troubleshooting and technical support for the Salesforce database.

· Collaborate with stakeholders to gather and document all requirements to prepare specifications and functionalities.

· Understand, evaluate, and document business processes, applications, and workflows and identify necessary changes; recommend solution improvements

· Documentation of all system processes and training guides as needed.

· Train new and existing users on system functionality.

· Stay current on all release notes and communicate any new features or changes to the team.

· Instil a culture of data best practices and own data compliance for the organisation.

· Provide data insights and analysis to support on marketing strategy

Essential Experience

· More than 1 years’ experience as Salesforce administrator

· An In-depth understanding of GDPR and other regulatory compliance issues that affect data management and utilisation.

· Experience soliciting, gathering, and analysing user input and requirements.

• Experience documenting user stories and creating to-be process flow diagrams.
• Experience collaborating with business stakeholders.
• Experience working with a CRM within a charity or NFP context
• The ability to use statistical information for financial reporting and future planning

Essential Skills and Knowledge

· Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.

· Detail-oriented individual with the ability to quickly ramp up on new business needs and technologies.

· Strong presentation, communication (written and verbal) skills and interpersonal skills.

· Ability to juggle and prioritise multiple tasks within a collaborative team environment.

· Demonstrate flexibility and willingness to do what it takes to get the job done.

· Drive and desire to learn and grow both technical and functional skill sets.

· Proficient in Microsoft Office Suite.

· Salesforce Administrator Certification

· Command of Salesforce declarative tools such as: Process Builder, Flows, Workflow Rules and Dataloader 

· Extensive experience with reports and dashboards in Salesforce 

• Knowledge of BI tools and SOQL

· Familiarity with Salesforce Apex

• Experience in or with the charity sector, in particular humanitarian response/international development, and the drive to further their fundraising knowledge.

Desirable skills/experience

• Completed an undergraduate degree

The role

The role is designed to help support both our data selections and analysis teams to deliver key fundraising activity at a time where our database integration project is entering its most crucial period. This position will take ownership of the delivery of our Faststats selections, as well as supporting the fundraising teams with their key reporting requirements, using Power BI and SQL. Working collaboratively with several fundraising stakeholders, you will be responsible for ensuring multiple, concurrent deadlines are met. Please note that we will be reviewing applications and interviewing throughout the application process, so the closing date on the position may be sooner than advertised.

About you

You will be an experienced Faststats and Power BI user who is confident in their own abilities to take ownership of an important area of our selections and reporting delivery. You will be able to work on multiple projects at once and be able to identify the priorities within your workload, with joint support from the Senior Database Officer and the Senior Database Manager.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Formally 11th December, but may close sooner.

Interview date Formally 17th December, but strong applicants may be contacted sooner

Fixed-term contract until December 2020

HMP PARC

Ref code: ADP-204

Are you a highly organised, efficient and proactive self-starter able to work on your own initiative? Looking for an exciting new challenge? If so, join St Giles Trust as an Administrator, where you will provide vital administrative support and contribute to ensuring compliance with systems and procedures, standards and performance targets relating to the administrative functions.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

This key role will see our successful candidate undertake a broad range of essential office-based, meeting-setting and facilities monitoring tasks. This will involve managing, developing and updating the Client Database, collecting and collating data, and developing and maintaining effective and efficient administrative and office systems, including filing and recording systems.

You will also be expected to process all relevant internal and external correspondence and access emails regularly and distribute messages promptly, while offering general support to Peer Advisers, staff and manager when necessary is also an important aspect of the role.

What we are looking for:

• Strong IT skills, including proven Word, Excel, PowerPoint and Outlook experience
• An excellent communicator, verbal and written, with impressive interpersonal skills
• A self-starter who is organised and able to manage own workload
• Strong attention to detail and a proven ability to produce accurate work
• Impressive time-management, organisational and prioritisation skills
• The ability to develop and maintain filing, database and recording systems
• Sympathy with the aims and ethos of St Giles as an organisation

In return, you can expect a competitive salary and generous leave allowance, staff pension scheme, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more besides.

For further information, or to apply, please visit our website.

Closing date: 11pm, 6th December 2020 – Provisional interview date: 14th December 2020

(please note if the lockdown restrictions and social distancing measures are still in place, shortlisted candidates will be interview via video)

 

About Scope

At Scope our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

About the role

Scope is looking for an experienced Database Officer to join our Database and Analysis team for a six month fixed term contract. The team is responsible for data management and associated processes that support the work of our fundraising, volunteering, campaigns and marketing activity.

The main objectives of your role will be to work with other members of the Database Team to maintain and administer the Raiser’s Edge database, your aim will be to develop new and improve existing processes and maximise the efficiency and use of the database across the organisation.You'll assist in Direct Debit processing and Gift Aid claims and produce analytical reports to support Fundraising and marketing activity.

About you

You will have significant experience of working with charity databases - specific experience of Raisers Edge and CRM change projects is highly desired. You will also have a good level of SQL knowledge and be able to use Excel, Access and other data manipulation tools at an advanced level. Experience of handling large volumes of data to produce marketing selections and reports is essential, as is Knowledge and understanding of Data protection and GDPR.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

People Team Administrator
Salary: £10,780 pro rata per annum (£18,870 FTE)
Contract: Permanent, 20 hours per week
Based: Littlemore, Oxford with some working from home

Are you good with databases? Do you have an interest in HR and want to work for a friendly local charity dedicated to wildlife conservation?

We have an opportunity for you to join us as People Team Administrator, a varied and busy part-time role, in our friendly People team.

We need your ability to quickly get up to speed with our HR system, Cezanne, as well as your impressive ability to effectively prioritise and meet deadlines.

In this job you will (amongst other things) be responsible for the full recruitment module of Cezanne as well as general database administration related to the employee life cycle, so you’ll need to able to understand the background to changes being made and what needs to happen on Cezanne as a result.

We’ll quickly come to trust you to be our main administrator for Cezanne, ensuring a smooth-running recruitment process and providing reports on which organisational decisions will be based, so your work here will be important. Therefore, we will need you to have administration experience, be proficient with Microsoft Office and Excel and be confident and effective using databases. If you have not worked on Cezanne specifically, that’s not a problem, but as Cezanne is a complex database your skill at getting to grips with new systems quickly will be needed.

The Berks, Bucks & Oxon Wildlife Trust is a membership-based voluntary organisation, managing 90 nature reserves, influencing land management and educating and encouraging all sectors of the community to care for local wildlife.

The closing time and date for applications is 11.59pm on Sunday 6th December 2020.
Interviews will be held remotely by videoconferencing on Tuesday 15th December 2020.

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website where you can download the job pack and application form.

We are an equal opportunities employer and welcome applications from all sections of the community.

No agencies please.

Job Title:                           Database Executive (CRM and Data) Maternity Cover
Hours:                               35 per week
Salary:                               £26,114 - £27,938
Type of Employment:      12-month Fixed Term Contract until December 2021
Dept and Location:          Public Fundraising, Office - London
Line Manager:                  Database and Insights Manager
Direct Reports:                None

MAIN PURPOSE OF THE JOB
The post holder is responsible for the reliable delivery of the operational database services and the
accuracy of supporter data. The role will focus on delivering a programme of data imports,
supporting a range of fundraising initiatives and working with a number of data sources from
third party agencies, managing exceptions and troubleshooting to ensure work is completed
with accuracy, to a high standard and within SLAs.

You will provide training and continuing support to ensure all stakeholders are aware of the data options available to them in order to maximise income and engagement opportunities. You will maintain data integrity ensuring teams across the charity know how to use CARE in a way that complies with both organisational data policies and regulatory requirements.

You will have experience in:

• Working with a Fundraising database (E.g. CARE) 
• Use of SQL
• Use of Data Import Tools (e.g. Blender)
• Advanced Excel skills (Pivot tables, Referencing, Duplicates etc.)
• Managing Data Operations on a large customer database

If this sounds like you, we would love to hear from you

How to Apply
You can view the 
 before coming back to this page to apply.  Don’t forget to upload your CV and supporting statement that explains how you meet the criteria for the role.

Closing date :      09th December 2020
First interviews:                                     06th January 2021 (Online)
Second Stage Interviews:                    14th January 2021  (Online) 

We are committed to working towards ensuring Teenage Cancer Trust is a diverse and inclusive place to work. We welcome applications from everyone regardless of race, age, gender, ethnicity, sexual orientation, faith or disability.

At Teenage Cancer Trust we're committed to delivering a service to teenagers and young adults with cancer that is embedded in safeguarding and safe working practice guidance.In line with our safeguarding approach this role is subject to a DBS check (Disclosure and Barring Service).

Reports to: Head of Philanthropy & Partnerships

Location: Vauxhall, London / Remote working

Contract: 3 – 4 months with potential for ongoing support at a reduced level

Hours: 2 -3 days (14 -21 hours) per week

About Malaria No More UK

Malaria has been described as the oldest killer disease in history; even now, despite recent progress, it claims the life of a child every two minutes. Malaria No More UK is part of a global movement that is determined to make this the generation that beats this killer. To realise this vision, we need to mobilise governments, influencers, businesses and the public, inspiring them to commit funds, energy and resources to ending deaths from malaria and wiping out the disease for good.

Role Summary

Malaria No More UK is looking for an individual consultant to support the Operations Team in making the final transition to the Salesforce NPSP CRM platform. Historically, MNMUK has used Raiser’s Edge for primarily fundraising purposes and has recently migrated to Salesforce NPSP, however further organisational integration and embedding is required. The consultant will work closely with the Head of Philanthropy & Partnerships and the Philanthropy and Partnerships team, the Data & Business Support Officer, the Finance & IT Manager and the IT CRM Project Group as well as lead, support and train the MNMUK team more broadly..

Deliverables

• Project manage and lead the implementation of Salesforce NPSP, including completion of the transition of historic data and processes from Raiser’s Edge to Salesforce NPSP and the implementation and integration of additional organisational data and processes into the new system.
• Train the MNM UK team in the use of the system including the training of a number of super-users across the organisation
• Train the Data & Business Support Officer to ensure that they can take on the duties of Database Administrator going forward.
• Liaise with the outsourced database transition consultants based in the US.
• Create a bespoke Salesforce NPSP Process Guide for all users.
• Work with the IT CRM Project Group on transition, training, implementation, creation of templates and reports.
• Proactively support fundraising, operations, communications and advocacy teams, assessing needs and providing detailed technical solutions to these (reporting, analytics, key trends and insights) that can be embedded going forward.
• Structure the data and propose best tools for accurate reporting and engaging with the database effectively.  
• Undertake any other reasonable additional duties within the skillset of the consultant as required by MNMUK.

Qualifications, skills and experience

Essential

• Strong working knowledge of Salesforce NPSP CRM systems and database best practices
• Experience of administering a CRM for a small/medium size organisation
• Strong analytical abilities
• Outstanding attention to detail
• Ability to work independently, within teams, and cross-functionally with excellent communication skills (written, verbal, presentation)
• Strong interpersonal skills and a team player- ability to work well with people at all stages of IT skill and levels of seniority
• Excellent organisation and project management skills
• Strong interpersonal skills and a team player
• Be a natural problem solver

Desirable

• Certifications such as ADM 201, CRT 101 or similar
• Experience of successfully delivering similar projects
• Lived malaria experience

MNMUK recognises the value of a team in which people from diverse backgrounds are able to introduce fresh ideas and contribute to delivering our mission to make Malaria No More. Candidates from historically marginalised or underrepresented backgrounds are encouraged to apply.

To apply, please send your CV, your daily Rates and a covering letter explaining how your skills and experience match our requirements

Closing date AS SOON AS POSITION FILLED  interviews ON ROLLING BASIS

No Recruitment Agencies

Who we are:

The Humane League UK works relentlessly to end the abuse of animals raised for food. We focus our campaigns on the major food industries and businesses that profit from animal cruelty, exposing the reality of how animals are treated, and applying public pressure to secure change. 

We nurture a culture of teamwork and problem solving. Our team is energetic and mission-driven. Thanks to our focus on effectiveness we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. First established in 2016, over the past few years The Humane League UK has seen an exciting period of growth, and became a UK registered charity (No 1177926) in 2018.

Our employees all work remotely but still enjoy a supportive, collaborative environment. You will have access to a workplace pension, 25 days leave plus Public Holidays, flexible working hours, internet reimbursement, and family-friendly policies. Professional learning and development is actively encouraged.

At The Humane League, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only vegan meals and refreshments.

The Humane League is committed to creating a diverse, inclusive environment and being an equal opportunity employer. Women, people of colour and people with disabilities are strongly encouraged to apply. In compliance with laws and in furtherance of our commitment to fostering an environment that welcomes and embraces diversity, all applicants will receive unbiased consideration for employment without discrimination based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. To enable us to monitor our progress, we would be grateful if you would complete the short anonymous survey that will be sent to you after you have completed your application.

We welcome applications from all mission-aligned candidates wherever you are in your journey to end the abuse of animals raised for food, so if you don’t feel you match all of the requirements, and are unsure whether you should apply, we would be happy to chat through your concerns.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

If you have any questions or concerns regarding accessibility, contact us and we will endeavour to work with you to make adjustments throughout the process.

Who you are:

• You are curious and methodical. If there is something on the internet, you can find it.

• You are keen to explore new technology and utilise it to improve efficiency.

• You can handle multiple tasks simultaneously, prioritising them to satisfy all stakeholders.

• You use collaboration to lift others up and get the best result for all involved, even if this sometimes means taking uncomfortable positions.

• You are happy to pick up the phone and speak to the person at the top.

Requirements:

• Fluent in written and spoken English
• Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK, and proof will be requested prior to interview)
• Be committed to animal welfare

With these attributes:

Ideally, you will have all of the following attributes, but if you have most of them, we would still be keen to hear from you.

• Collaborative communication

• Forward-looking thinker who anticipates needs, actively seeks opportunities and proposes solutions

• Clear presenter both offline and online

• Keen to use technology as a tool

• Curious

• Ability to travel internationally approximately 5-10 days a month (Post Covid-19)

How you can make the difference:

• Follow up with multinational food companies for the translation of global cage-free and broiler chicken commitments into key languages for regional commitments within specified timeframes

• Working closely with Open Wing Alliance members to organise the appropriate translations of commitments into key languages for regional commitments

• Keep CRM up to date with key links to any translations

• Working cohesively with team members intra- and inter- departmentally to coordinate on translations

• Update and maintain the Chickenwatch database by transferring data into the tracker, checking for errors and making improvements

• Attend Corporate Relations meetings to take notes and support the team

• Attend regional summits as needed to help in organisation and minute taking

Closing Date 31st December 2020. We look forward to hearing from you. 

Once your application has been received and reviewed and we want to take it forward, our thorough interview process will follow this route: 

• Preliminary informal phone call
• Screening Interview (via audio call)
• Skills Test (completed remotely)
• Second Interview (via video call)
• Final Interview (via video call)

A charity based in Central London are looking for a CRM Manager and System Salesforce Administrator. The successful candidate will manage,develop and maintain the chairty's instance of Salesforce and all its integrators within the organisation. This includes but is not limited to: the CRM database in Salesforce, grant management system (Grantflex), finance system (FinancialForce), marketing automation tool, project management tool and expenses management tool (Expensify).

Key responsibilities

Ensure system permissions are in line with delegated authorities and approval limits and ensure the segregation of duties

Support related changes to business structure and processes as well as managing integrations with any new systems

To oversee, manage, review and challenge the systems and proactively look for opportunities for improvements

Support business process workshops/training

Work on improving existing systems by studying current usage practices, taking full advantage of Salesforce functionality, and making recommendations for streamlining and other improvements

Provide appropriate cover for general IT issues for the Information Governance and Systems Officer

Person specification

Extensive experience in administering, managing and maintaining CRM systems - must include Salesforce

Salesforce Advanced Administrator Certification

Salesforce development experience

Managing and driving process change and experience of programmes of continuous business improvement

Experience providing general IT support

Closing Date: 8th December 2020

A charity based in London are looking for a Database Officer- Part-time. As a new role designed to bring more capacity to the team, the Database Officer will play a key role in supporting the Senior Database Administrator's on-going development, maintenance, and operation of the organisation's Salesforce CRM database.

Acting as the first point of contact for all Salesforce (and related apps) user enquiries, you will assist the Senior Database Administrator to undertake a range of duties to ensure that the database is well maintained and able to support the outputs of the broader team.
Key responsibilities

Run and maintain a process of regular weekly and monthly imports, alongside any other ad-hoc imports, as directed by the Senior Database Administrator

Responsibility for ensuring the returns from our Direct Debit provider (Smart Debit) are actioned in an accurate, timely fashion.

Responsibility for the in-house Cheque Recording Process, ensuring that entries are recorded in an accurate, timely fashion.

Maintaining data quality and integrity

Responding to enquiries and acting as a first point of contact for internal database users and stakeholders, in support of the Senior Database Administrator, providing technical database advise and problem-solve as required.

Person specification

Experience of using a CRM (salesforce), including within a fundraising environment,

Experience in running regular data imports

Experience of complying with GDPR and the Data Protection Act, and how it specifically applies to a fundraising database.

Closing date: 20th November 2020

Groundswell’s award-winning Homeless Health Peer Advocacy (HHPA) project is looking for an Administrator to help us smoothly run a service supporting people who are homeless in London to get to over 3000 health engagements a year.

We are looking for someone very personable with an excellent phone manner, who can remain focused and friendly working in a busy and sometimes demanding environment. Working closely with the HHPA Systems Manager you will offer efficient, effective and proactive administrative support to the project, supporting our frontline staff and volunteers to do their vital work.

Getting the logistics behind HHPA right, is vital to operating a system where volunteers feel safe and supported, and partner homeless and health organisations trust us to get vulnerable people to important health appointments. The HHPA Administrator will often be the first point of contact for volunteers, and referrers, and we are looking for someone with excellent customer service skills who is used to dealing with queries from the public. You will possess a natural ability to think on your feet and find solutions to operational challenges. You will need a flexible, calm, proactive approach with a can-do attitude and be willing to develop within the role.

Key responsibilities include processing bookings, allocating work, checking frontline staff in and out of jobs, booking cabs; and supporting the HHPA Managers in all administrative matters relating to the day to day running of the service. The role requires someone who is hard-working and tenacious, can work on their own initiative, with excellent organisation and time management skills and who thrives in a busy yet small team environment. This role is particularly suited to someone looking to progress their career within the charity sector.

Normally you will be based in our office in Brixton, but currently the team are working remotely, and you will be given the support and equipment needed to make this possible. The post will support our work across London.

For a full summary of all duties and responsibilities, please refer to the job description included in the Job Pack attached.

Application

To make an application, please submit your CV along with a cover letter in Word format, which explains:

• how you meet each of the areas outlined in the Person Specification
• why you are interested in doing this job

To shortlist for interview, we score people based on whether they have the skills outlined in the person specification and the experience relevant to the role they are applying for.  Please include enough details in your personal statement for us to be able to do this.

We require that you submit your covering letter and CV in Word as we will be conducting a blind recruitment process which means that all names and identifying information will be removed from your application before being presented to the selection panel.

The deadline is 1pm Friday 4th December 2020

Interviews will be held the week commencing Monday 14th December 2020

If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. 

An exciting opportunity has arisen to join our friendly, established extra care service in Bromley as an Administrator. You will provide efficient and responsive administration support for our Extra Care Service. You will be based at our Registered Office in Regency Court located in Bromley Common. The service provides dedicated support to older people and adults with a range of support needs.

We are looking for someone with a can-do attitude, excellent customer care skills and professionalism, and the ability to multi-task to complete administrative tasks. The ability to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook is essential. You must have excellent telephone skills and the ability to take detailed messages and signpost individuals to the appropriate people, triaging calls and action taken. Experience of working in a busy office is also essential.

Potential candidates must be willing to travel across the Borough of Bromley and occasionally to other parts of London.

We offer our staff a range of benefits to ensure job satisfaction including:

• Birthday Holiday Bonus after 2 years continuous service
• Free life assurance
• Pension with company contribution
• Company sick pay
• A range of employee discounts

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force.

Duties and Responsibilities

The Activities Administrator is an important role within the Student Activities team. The role will provide accurate, consistent and innovative administrative support to the Activities team and the 300+ clubs and societies, committees and volunteers the team supports.

The role will put students’ experience at the forefront of everything we do, focusing on providing an excellent level of customer service as a variety of queries are dealt with through our reception service.

Duration of this post is to start in January 2021 for one year in the first instance.

Key Requirements

The requirements of the job include significant administrative experience in a busy environment with the ability to manage day to day workload as well as work as part of a team. The role holder will need to have experience of working on reception with strong interpersonal skills and attention to detail.

The successful candidate will also need to take a proactive approach whilst demonstrating a confident and approachable manner. The role holder will need to be proficient in Microsoft Word, Excel, Outlook, databases and web content management systems. Experience of working in higher education and supervision of casual staff is desirable.

The interview will be held on 11 January 2021.

We are working with a well-known health charity to recruit a Senior Database Lead, working closely with the Database Manager you will lead on training users, project management and building new and bespoke modules to support the function. The successful candidate will have strong experience of using a CRM or a relational database, ideally CARE and will have previous exposure to analytical tools such as Blender.

Main duties for the Senior Database Lead:
Business analysis
Work with stakeholders, scoping and specifying requirements
Ensure reports and data processes are in place
Provide data support and training to users
Liaise and manage relationships with third party suppliers
Support the team to ensure a programme of regular imports takes place
Develop new database structures to support efficient working
Ensure data is managed inline with GDPR
Plan and deliver allocated data projects

Essential criteria for the Senior Database Lead:
Database management experience
Gift aid knowledge and management experience
Experience using CRM database, FastStats and Blender
Knowledge of developing workloads, processes and schedules
Ability to develop training material
Project management skills

To apply for this Senior Database Lead role, please email your CV to Chloe Hill quoting the reference number J74168CH. All applicants must be eligible to work in the UK.