We are looking for a skilled and experienced Administrative Assistant to support our Office Manager and the Involvement, Policy and Research Teams.

You will be organised and efficient, with excellent attention to detail, able to quickly pick up new systems and procedures, and to prioritise and juggle competing priorities and requests. Although able to work with substantial independence and initiative, you will be a team player with excellent interpersonal skills, dealing proactively and confidently with a range of people, tasks and situations.

This is an excellent opportunity for an enthusiastic and ambitious person to work as a key member of a small but fast-paced, delivery-oriented team.

For more information please click on the link below.

Job Description

Job Title: Inspiring Governance Programmes Customer Services Administrator 

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose:  A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform. 

This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration:  £20-22k (includes London allowance) per annum pro rata

Appointment Terms:  Preferable immediate start. Contract to 31st August 2020 with possible option for extension

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and written statement addressing how the candidate meets the range of  Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed

The Role

The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).

In the role you will be expected to:

Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process

We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role

Day to day support for  the school governor recruitment process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools
  • Responding to Regional Enquiries creating new and better processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
  • Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships

• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
  • Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate; 
  • Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

We are looking for a highly motivated individual who is focussed and capable of absorbing  information quickly and  confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.

Person Specification

In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.

Skills Required

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to detail, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge of the not for profit sector

• Experience of working in an account management or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Knowledge

Essential

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Personal Attributes

Essential

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets
• Punctual and reliable

Desirable

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Relevant Experience and Attainments

• Experience of delivering a good customer experience in an office environment
• Good level of education, ideally at graduate level

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a friendly team made up of London based and regional staff.

Database Administration Officer
Swadlincote, Derbyshire

About Us

The National Forest Company (NFC) is leading the creation of a restored forest landscape in the heart of the midlands, an area left badly scarred by years of coal mining and heavy industry.

Since 1995 we’ve been creating a forest on a scale not seen in England for 1,000 years and so far we’ve planted nearly 9 million trees across 200 square miles across parts of Leicestershire, Derbyshire and Staffordshire. And we aren’t finished yet…

We’re now looking for a Database Administration Officer to join us in Swadlincote and play a lead role in the development of our CRM database.

The Benefits

- Salary of £28,890 - £32,000
- Staff bonuses
- Civil Service Pension Scheme
- 30 days’ annual leave and 10.5 days’ public and privilege holidays
- Learning and development opportunities
- Flexible working

This is an exciting opportunity for a database expert with fundraising systems experience and a good grasp of GDPR to grow their career prospects as part of our innovative, environmental organisation.

You’ll discover that we are on a mission to restore 200 square miles in the heart of England back to its former natural beauty and, with nearly nine million trees planted so far, we’re well on our way. However, we are so much more than just planting trees. We’re pioneering new ways of working so that people and businesses can engage with the Forest, so that it can provide a lasting benefit for generations to come. And we’ve got an amazing vision for the future.

We now need you to drive forwards our internal processes so that we have the infrastructure to build on the successes of the past two decades. Your efforts will ensure we can continue our mission of making the National Forest a fully restored visitor destination that actively supports local communities.

So, if you think it’s about time you gave something back and worked towards a better, greener environment, we’re waiting for hear from you.

The Role

As our Database Administration Officer, you will be tasked with developing and administering our CRM database. Implementing and maintaining processes, you will ensure that high-quality information is delivered to our organisation.

Joining our Corporate Services Team, you will also be involved in creating robust reporting systems and supporting the Admin and Finance functions in their use of the database.

Specifically, you will:

- Lead the management of data within the database
- Maintain links with other data sources such as the website, email software and data imports
- Oversee the development, implementation and management of the data hygiene plan
- Ensure regular housekeeping tasks are completed for the database
- Make sure that all records are GDPR compliant and in-line with organisational standards
- Lead the development of CRM-related policies and processes
- Producing regular reports for admin and finance purposes
- Develop systems to record data that relates to all NFC operations

About You

To be considered as the Database Administration Officer, you will need:

- Proven relevant experience and sound working knowledge of databases, including imports, exports and reporting
- Experience of working with ThankQ or other fundraising CRM systems
- Knowledge and an understanding of data protection legislation and GDPR
- Good working knowledge of Microsoft Office suite, particularly Excel, at intermediate level or above

An understanding of Gift Aid and reporting processes would be beneficial to your application. Experience gained within a similar role, preferably working in the charity sector would also be an advantage, as would experience of leading a team, providing training and support to end users.

Other organisations may call this role Database Administrator, Database Officer, Database Admin Officer, Database Developer, CRM Administrator, CRM Database Admin, Business Systems Administrator, or IT Systems Administrator.

Webrecruit and NFC are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to do something incredible with your career as a Database Administration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The Supporter Database Coordinator will lead on data management at all giving levels, using Raiser's Edge NXT to record communications, income, financial and personal information resulting from interactions with our supporters; analyse data; and support the marketing team to communicate with different supporter groups. 

You will have excellent communication skills, significant knoweldge of using contact management systems and experience of working within a Fundraising and Marketing team. 

Chelsea and Westminster Hospital NHS Foundation Trust is the top ranked healthcare trust in London and currently the top performing hospital trust in the UK. Chief Executive, Lesley Watts was named as the Health Service Journal’s Chief Executive of the Year 2018 and the Trust has been shortlisted as ‘Best Acute Trust’ in this year’s awards.  Across two hospital sites and numerous clinics we provide care to a community of over one million people.

The Trust is one of the largest A&E providers in the UK, treating over 325,000 patients each year. We are one of the largest maternity providers in the country, delivering over 10,000 babies per annum. In addition to these core services we also house many specialisms including a world-renowned Burns Service providing care support for London and the South East and a world-renowned HIV and sexual health programme which has been at the forefront of the global fight against HIV/AIDS for over 30 years.

CW+ is the official charity of Chelsea and Westminster Hospital NHS Foundation Trust. Our generous supporters and partners enable us to:

• Build and enhance clinical facilities to create an outstanding healing environment for patients and staff
• Deliver a unique art and design programme to transform the experience and wellbeing of our patients
• Invest in health innovation to deliver exceptional patient care

We have recently completed a £12.5 million fundraising campaign ahead of schedule to fund a complete redevelopment of critical care services at Chelsea and Westminster Hospital. Through this campaign, we have established a network of high profile, high net worth donors who are committed to supporting us on future projects both personally and through their networks.

The Role

We are looking for an experienced database professional to oversee all aspects of database administration, to support (primarily) the fundraising team and help us maximise donor support and stewardship, whilst working with the regulations of GDPR.

Main responsibilities include:

• Maintaining records to ensure they are accurate and consistent
• Capturing and analysing key donor networks, undertaking online and journalistic research to identify potential supporters
• Producing bespoke reports to the fundraising team on fundraising metrics
• Providing supporting materials for events, meetings and other projects as required
• Identifying new prospects for appeals and core programmes of CW+
• Supporting the fundraising team to identify how best to engage prospects and track the progress of each relationship using Harlequin database

Reviewing, developing and improving current processes and systems to ensure optimum use of the database

• Importing and exporting supporter data to and from the database
• Processing donations and generating thank you letters
• Running regular data checks and cleans to maintain healthy data
• Making structural changes to the database

Person Specification

The successful candidate will have the following skills and experience:

• Educated to university degree level or equivalent
• A proven track record of collecting data from various sources, analysing findings and presenting them clearly
• Excellent attention to detail
• Experience in using databases at an advanced level (complex query and report writing, task management)
• Experience of working with teams and departments to maximise results
• Able to work on their own as needed/self-sufficient
• Fully proficient in MS Word and Excel
• Good working knowledge of GDPR
• Experience of using Harlequin database systems
• Experience of working in a fundraising/medical or arts environment
• High level of IT literacy

Key Terms and Benefits

• Hours: 35 per week (normally 9.00am to 5.00pm Monday to Friday. Some out of hours working expected with time off in lieu)
• Pension: employer contribution of 8%
• Holiday entitlement: 25 days leave per annum, plus statutory holidays
• Probationary period: 6 months

Please apply by sending your CV and a cover letter of no more than two sides of A4 explaining why you would be suited to the role. Interviews will take place on Tuesday 11th February.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

We are the fastest growing medical research charity and have ambitious plans to continue growing in order to fund more vital dementia research. As Database Assistant you will play a crucial role in helping us reach our fundraising targets through the maintenance of the charity’s main database, Raisers Edge. You will have experience or a theoretical understanding of working with data and a CRM system and we are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.

This role would suit a recent graduate or someone wishing to start a career in not-for-profit data management.

Main duties and responsibilities of the role:

• Ensure the data from third party agencies and internal systems is accurately imported into the database according to the agreed schedules
• Ensure the data imports are reconciled with agency reports to ensure accurate data in the database
• Regularly review data quality queries and carry out corrections, such as merges and recodes, where necessary
• Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.
• Support the Database Officer in ensuring third party agencies adhere to the file layout specifications
• Periodically review procedural documents, updating and amending as necessary
• Support the Database Officer in running a regular programme of work designed to enhance and validate the integrity and accuracy of data held within the database
• Assist the Database Manager and Database Officer in improving business processes for the successful and efficient management of supporter data
• Help oversee the Data Team ticketing system to ensure support requests are assigned to the correct person in the team
• Provided first line support for requests received into the team’s ticketing system
• Work with and assist your colleagues in the Database Team in the performance of their duties.
• Other data management tasks from time to time as identified by the Database Manager

What we are looking for:

• A-Levels (or equivalent) or equivalent experience.
• Knowledge of relational databases and/or large datasets
• Knowledge of data protection legislation and its implementation.
• Excellent verbal and written communication skills.
• Intermediate Excel skills (VLOOKUP’s/ Index Match)
• Experience of working directly with or around a CRM System.
• Proven ability to work to a high standard and with an excellent eye for detail.
• Ability to manage multiple tasks simultaneously.
• Experience of internal stakeholder management.
• A creative, positive and proactive approach to problem solving.
• Logical and process orientated.

Location: Granta Park, near Cambridge.

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

Please note that the official job title for the successful candidate will be Database Executive. When accessing our online recruitment system, the role will be listed as Database Executive.

The closing date for applications is the 26th January 2020, with interviews likely to be held on the 4th February 2020. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time.

Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date, considering the 4th February 2020.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Database Assistant

Position Objective:

To assist in the operation and maintenance of PETA and its affiliates’ membership data-entry and supporter-care programmes

Term of Employment:

Full-time

Reports to:

Database Manager, PETA Foundation

Primary Responsibilities and Duties:

• Assist in the management of Raiser’s Edge databases
• Help maintain accurate, consistent, and reliable information about supporters for fundraising and relationship-development purposes
• Assist with data-hygiene processes
• Work with Development Department staff members to make necessary changes to data processing, coding, and analysis for new fundraising projects
• Assist with the transactional elements of the committed-giving programmes, including Direct Debit claims, standing orders, Payroll Giving, and Gift Aid claims
• Help import and export data to and from external suppliers
• Support the finance team with reconciliation of income
• Assist with data segmentation to support direct mail, online, and other fundraising programmes
• Pull custom reports from Raiser’s Edge as requested by fundraising staff
• Train new members of staff on database functions as required
• Perform any other duties assigned by the supervisor

Qualifications:

• Experience of working in a direct marketing team is preferred but not essential
• Knowledge data segmentation
• Ability to collate, analyse, and present data methodically and accurately
• Experience of supporting large contact management databases such as Raiser’s Edge preferred but not essential
• Demonstrated excellent organisational skills and attention to detail
• Demonstrated excellent written and verbal communication skills
• Good numerical skills
• Ability to work both independently and in a team environment
• Commitment to the objectives of the organisation

Makan is an educational organisation committed to making the Palestinian human experience more accessible to a broad audience by leveraging the language of rights, equality, and dignity.

Hours: 16 hours / 2 days per week (with the possibility of extending to 3 days)
Contract: Short-term fixed contract (with the possibility of extension to long-term contract)
Location: Acklam Road, London

The role of the Database Officer is to maintain our databases to the highest standard in order to help ensure smooth work flows and ease of external communication.

Responsibilities include:

• Overseeing and maintaining organisational database on Civi CRM whilst complying with GDPR
• Liaising with relevant team members to regularly update database and send out communications
• Carrying out data quality control
• Setting standards across the office for data collection

Qualifications include:

• Professional experience with the collection, collation and analysis of data in the charity / non-profit sector
• Extensive experience with CRM systems
• Excellent attention to detail
• Excellent numeracy skills
• Proficiency using Excel
• Proficiency using WordPress
• Good understanding of Data Protection legislation (GDPR) and how to apply it

HOW TO APPLY:
Please send your CV together with an attached cover letter outlining why you are the right person for this position and email it to us. Please note that applications sent without a cover letter will not be considered.

Job title: Maintenance Administrator
Salary: £12,722.88 per annum (starting salary subject to experience)
Location: National Cat Centre, Chelwood Gate
Job type: Permanent
Hours per week: 19 hours a week
Closing date: 02 February 2020
Interview date: 12 February 2020

Please be aware this is a part time position, working 19 hours a week on Monday, Wednesday and Thursday.

An opportunity has arisen for a Maintenance Administrator to join our busy property team at our National Cat Centre in Chelwood Gate.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The property portfolio is diverse and nationwide, including centres, shops, residential units, leased property, legacy land and buildings and the National Cat Centre. The property team provide real estate advice and professional surveying services to the charity as a whole. The work will be varied and, at times, quite fast-paced, reflecting the size and nature of the property portfolio

You will be responding to e-mail and telephone requests from shop and centre colleagues for reactive maintenance. Arranging for contractors to carry out repairs and rectification works. Liaising with in-house and external surveyors. Keeping accurate records using the property management database. Liaising with managing agents, shopping centre facilities managers, neighbouring tenants, property owners, and other parties.

This is an opportunity for you to provide high quality property maintenance support to the operational and retail arms of the organisation and to make a significant difference to our work in helping cats. The position would suit a confident person with an excellent telephone manner, written and verbal communication skills, a methodical and analytical way of working, and a collaborative attitude. No previous property experience is required, as training will be given.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

For further details please download the job description below:

• JD attached
• Candidate information sheet attached

The Brent Centre for Young People is looking for a dynamic person to join its Clinical Administration Team.

The Brent Centre for Young People is a charity based in North West London that provides psychotherapeutic treatments to young people aged 11-25 years, who suffer with emotional difficulties and mental health needs. It also has an international reputation and delivers world-leading evidence-based practices to young people across North West London. In 2018/2019, through its in-house and outreach Services, the Brent Centre helped over 700 young people to be healthier and better prepared for adulthood.

The suitable candidate will have at least two years’ experience of clinical and/or general administration and reception duties. This applicant would be committed, enthusiastic, confident in Information Technology, able to maintain a client database, a good team worker with good client focus skills, reliable, adaptable and flexible, able to work up to 7pm on Mondays and Tuesdays and 8pm on Wednesdays and Thursdays, excellent organisational, communication and interpersonal skills, to produce work of a high standard, demonstrate a high level of professionalism and confidentiality, and be able to manage own work to meet deadlines. The post requires sensitivity to the needs of young people with emotional difficulties and the nature of therapeutic work. Experience with young people or with mental health is advantageous. 

The candidate will have excellent skills, when carrying out duties of the post.

An exciting opportunity has arisen to join the flagship charity of a Great Twelve London Livery Company

THE SALTERS' INSTITUTE PROGRAMME ADMINISTRATOR

The Salters’ Institute is the Flagship Charity of the Salters’ Company, 9th of the Great Twelve City of London Livery Companies.  Following the success of its Centenary in 2018, the Institute’s current focus is the expansion of its programmes.

A key responsibility of this particular role is to assist with the Salters' Festivals of Chemistry for Years 7, 8 and 9 held annually around the UK and Ireland. 

Responsible to:

The Clerk

Responsible for:

Assisting in the co-ordination and administration of Festivals and Institute projects as directed.

The Programme Administrator will work in partnership with the Programme Co-ordinators.

FESTIVALS OF CHEMISTRY

1. Respond to enquiries about the Festivals from schools.
2. Encourage schools to enter for the Festivals, process entries and maintain contact with the schools.
3. Prepare certificates for Festival attendees.
4. Prepare and pack prizes for Festival attendees.
5. Prepare a pack for Festival hosts to ensure they have everything required to run the Festival.
6. Prepare and dispatch boxes, prior to each Festival, to the host.  These contain prizes, certificates and Salters' publicity material.
7. Regularly update information and feedback on Festivals on Twitter.
8. Make arrangements for Salters' representatives attending each Festival, to include provision of programme, map etc.
9. Invite and make arrangements for visitors to the Festivals to include provision of programme, map etc.
10. Represent the Institute at a number of Festivals.
11. Help publicise all the activities of the Institute. 

General Responsibilities

1. Update and maintain the Salters' Contacts Database as required.
2. Attendance at other meetings, seminars and conferences as required.
3. Answer general telephone an email enquiries.
4. General office duties to include photocopying, filing etc.

Other Responsibilities

1. The Programme Administrator will be expected to assist and liaise with the Programme Co-ordinators as required.
2. The Programme Administrator will be expected to undertake any other reasonable duties as directed by the Clerk.

SKILLS AND EXPERIENCE REQUIRED

Essential

1. Excellent planning and administrative skills
2. Ability to communicate clearly and enthusiastically both internally and with a broad range of stake holders
3. Ability to prioritise and manage a variable workload with a flexible approach to work
4. Regard for detail, deadlines and delivery
5. A self-starter with an ability to work well independently and as a member of a team
6. Excellent office skills, including databases and their application, word processing and spreadsheet packages, experience of Microsoft Office an advantage. 

Desirable

1. A good working knowledge of social media platforms
2. General understanding of UK education system

TERMS AND CONDITIONS

The appointment is a six month contract.  Immediate start preferred.

Hours - Normal office hours are 9.00am to 5.00pm, Monday to Friday but some weekend and evening work may be expected and may include overnight stays outside London.  Based near Moorgate tube station.

Holidays - 25 working days for the year, plus public holidays (pro-rated for 6 month contract)

Salary - £12,500 (£25,000 per annum) + generous benefits package

The successful applicant will be subject to a Disclosure and Barring Service Check

The only UK charity solely dedicated to providing cancer bereavement support is looking to take on a part-time administrator (2 days / 16 hours per week) as it embarks on an exciting phase of going from providing local to national support. The position has a salary of £25,000 pro rata (FTE equivalent). 

The Loss Foundation has established a strong core and is now in a great position to extend its reach and support. This role provides a fantastic opportunity to work across a range of areas and to join a team of compassionate and forward thinkers. 

The role is based out of a shared working space in Kings Cross, Central London, and there is the opportunity for some home working. There can be flexibility on how the hours are allocated across the week.

This is a great opportunity to work for a growing charity that makes a big difference, and in a flexible role. Interview date will be set for the end of February / early March 2020.

Please note we are offering an initial one year contract with a view to extending to a permanent contract. There is flexibility for the two days worked but there is a preference for the successful candidate to work on Tuesdays.

MAIN TASKS
The role will involve:

- General administration duties
- Email and telephone correspondence
- Responding to enquiries from the public, which may include dealing with emotive content
- Spreadsheet creation and maintenance, and data inputting
- Development and maintenance of a customer relation database
- Maintenance of social networking sites
- Liaising with professionals, volunteers and other services
- Coordinating schedules, staff and volunteers
- Organising and scheduling charity events, and updating our website's calendar
- Basic finance (organising payments)
- Basic fundraising applications
- Taking minutes at meetings
- General charity and Board support

The position will require excellent verbal and written communication skills, and would suit somebody who has previous administrator experience.

PERSON SPECIFICATION: ESSENTIAL:

• Experience in administration
• Excellent written and verbal communication skills
• Meticulous attention to detail
• Excellent organizational skills
• Good people skills
• Sensitive and empathic manner
• Knowledge and experience of up-to-date social networking
• High level of I.T and computer skills
• Ability to take initiative and a forward thinking approach

PERSON SPECIFICATION: DESIRABLE:

• Experience in administration in the third sector
• Experience in fundraising
• Ability to provide creative and innovative ideas for charity development

If you are interested in applying for this role, please send a copy of your CV and a cover letter (explaining your interest and relevant experience) via the apply method below. Applications without a cover letter will not be considered.

We look forward to hearing from you!

Events Assistant and Administrator

Based at our Eastbourne office, Sovereign Harbour

37.5 hours per week

£18,880 - £19,850 p.a. depending on depth and variety of experience

St Barnabas Hospices offers specialist palliative care through two hospices: St Barnabas House adult hospice in Worthing and Chestnut Tree House children’s hospice near Arundel in Sussex.

• Are you looking to start a career in Events or Fundraising?
• Are you looking for a busy and varied role?
• Do you want to develop your skills and experience?
• Would you like to be part of passionate and successful team?
• Then we have just the job for you!  

As Events Assistant and Administrator you will have a role at the heart of the charities and will deliver excellent donor care, putting our supporters at the heart of everything we do. Working with our Challenge Fundraiser on our large and varied running programme and Skydives; tasks will involve administrative support; day-to-day liaison with our running supporters, promoting our charities and fundraising activity; marketing; database administration; event support and volunteer management.

The role is based at our Eastbourne office in Sovereign Harbour, however you will also be required to travel within the Sussex area and visit our office in Worthing West Sussex.

We would love to hear from you if you:

• Are brilliantly organised
• Have excellent admin and computer skills with attention to detail
• Enjoy being part of a passionate and successful team
• Have great communication skills and are happy to chat on the phone and via social media
• Have lots of energy, enjoy helping others and have a can-do attitude
• Are willing to go the extra mile

If having a rewarding and fulfilling career is top of your requirements along with working as part of a great team and making a difference to people’s lives, then this job is for you.  For an informal chat about the role please contact Andrew Battley.

The role requires some flexibility to work evenings and weekends and you must have a full clean driving licence.

An enhanced DBS will be sought, if you are successful in this role. The safe recruitment of staff at St Barnabas Hospices is the first step to safeguarding and promoting the welfare of children and adults in our care. As an employer we expect all staff and volunteers to share our commitment to safeguarding.

Closing Date: Friday 31st January

Interviews expected w/c 12 February

If you have the passion and drive to succeed please complete an application form and return to our HR Department.

We will treat each applicant fairly. The information you provide is the only information we will use to decide whether or not to short-list you for interview.

ADMINISTRATOR, HOUSING MANAGEMENT SERVICE, NOTTINGHAM, TEMPORARY, MATERNITY COVER 12 MONTHS, FWRK03 £16,296 - £17,811 (PRO-RATED RATE OF PAY: £9,910 – £10,831), 22.5HPW (JOB SHARE – WORKING MONDAY, TUESDAY AND WEDNESDAY)

We are looking to recruit an Administrator to contribute to the running of Framework’s Housing Management service. All Framework housing is supported and tenants receive frequent support from relevant internal and external services. 

The service carries out the housing management functions for all properties and tenants.  These functions are rent collection and maximisation, lettings, dealing with anti-social behaviour, repairs and maintenance and providing advice and assistance through signposting to relevant services.  The role of the Administrator is to assist a team of Housing Officers in their role.

We are looking for someone who:

• Can produce high quality written work

• Has Excellent IT skills

• Is conscientious and accurate with paperwork

• Can organise their own work

• Is a good communicator

• Has some understanding of housing Management and the landlord/tenant relationship; or a willingness to learn

Previous Applicants need not apply

For more information, please contact: Sarah Cottrell

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE