Database Administrator Jobs
We are looking for a Giggle Doctor Programme Administrator to join our busy programme team, to support the day-to-day operations of our Giggle Doctor programme for hospitals.
This is a part-time, one-year contract to support the running of the Giggle Doctor programme while a member of the team is on maternity leave. We are flexible as to which days are worked, providing that the post-holder has a fixed working pattern over a minimum of 3 days per week. This post requires work from the office as well as some work from home. We will provide training to the successful candidate on how to fulfil the key tasks of the role.
About Us
Theodora Children’s Charity is a truly inspirational and pioneering charity which successfully works to improve children’s experience of being in hospital.
Theodora Children’s Charity UK is part of an international family of Theodora’s; originally established in Switzerland, there are Theodora Giggle Doctors visiting children in Switzerland, Italy, Spain and Hong Kong, as well as in the UK.
Over the past 30 years we have made a positive impact on over half a million children and their families in the UK and 3 million children internationally, improving children’s experience of being in hospital through visits from professional performers, called Giggle Doctors.
Our Mission and Values
At Theodora Children’s Charity we help children living with illness, disability and serious health challenges to feel better using the proven power of laughter. Our vision is to contribute to the wellbeing of children in the 14 core hospitals and specialist care centres we visit across England, as well as those we support virtually. Our Giggle Doctors are specially trained performers who are able to visit children in a clinical setting or through the Virtual Visit Programme.
By combining music, play, magic and storytelling our 21 Giggle Doctors bring joy and laughter to children in challenging times. From Dr Boogie Woogie to Dr Teapot, our Giggle Doctors wear their very own ‘doctor coats’, which represent their character, and spend time one to one with the children. Giggle Doctors create opportunities for children to play and interact through a range of musical and fun activities. Sometimes they will make balloon animals and blow bubbles, and at other times they will sing a funny song or simply listen and talk to a child one to one.
The play is always child – led, with each interaction being unique to the child and their needs. A Giggle Doctor visit isn’t just about one magical moment, it can have a significant and lasting impact on a child’s well-being. With each visit, the aim is to reduce stress and anxiety, increase opportunities for play, and improve children’s experience of hospitals.
Our trustees, office team and Giggle Doctors are united by our shared values of Authenticity, Interaction, Diversity, Excellence and Enthusiasm.
Job Description
Key Tasks and Responsibilities
Administration
· Act as first point of call for artists regarding their visits to hospitals, overseeing sickness, cover and changes to their schedules
· Support artists with hospital administration and contracts
· Keep artists updated with changes in Theodora Children’s Charity’s policies
· Process changes to the Giggle Doctor schedule on our internal systems
· Liaise with hospitals and keep them up to date with information about their programme of Giggle Doctor visits
· Set up meetings with hospitals, artists and Theodora Foundation colleagues as required
· Book long-distance travel and hotels for artists for hospital visits and training events when required
· Support the Finance Manager and Giggle Doctor Programme Manager with collecting and filing timesheets, invoices and receipts for payment
Training and Events
· Support the Giggle Doctor Programme Manager with events, including booking rooms, resources and catering
· Attend training events for Giggle Doctors, setting up and packing down as needed
Impact and Programme Monitoring
· Support the Giggle Doctor Programme Manager with monitoring Trainee and Junior Giggle Doctor’s progress and keeping records of their observation notes
· Support the Giggle Doctor Programme Manager with data capture and record keeping
· Take minutes and record actions during Programme Team meetings, Theodora Foundation meetings and office team meetings from time to time
- Utilise the charity’s CRM database to keep all records up to date and effectively progress supporter development.
HR and Safeguarding
· Act as Deputy Safeguarding Lead and follow safeguarding processes for recording safeguarding incidents in the Designated Safeguarding Lead’s absence.
- Run DBS checks for artists when required using the external Ucheck platform
Other
- Represent the charity at external functions and conferences.
- Undertake any other duties reasonably requested from Programme Manager from time to time
Person Specification (include essential/desirable)
Essential:
· Highly organised and process-driven
· Ability to complete tasks (with or without reasonable adjustments) efficiently
· Excellent written and spoken communication skills
· Able to build good working relationships with a range of stakeholders including performing artists, healthcare workers and teams across the charity
· Careful and accurate when sharing information
· Problem solving skills and a positive, can-do attitude
· Able to multi-task, prioritise and meet deadlines
· Works calmly under pressure
· Competent with Microsoft Word and Excel
· A team player who is also able to work independently and use own initiative
· Able to contribute ideas to planning discussions
· Belief in the power of the arts to improve the health and wellbeing of children and their families
· Commitment to learning and self-development
· Commitment to Theodora Children’s Charity’s values and mission
Desirable
· Some experience of good safeguarding practice and handling confidential information
· Experience of working in either an arts or a healthcare organisation
· Experience of working on a project that involves children
· We are interested in hearing about transferable skills
The client requests no contact from agencies or media sales.
Are you a highly organised and detail-oriented individual with a passion for quality and administration? Do you thrive in a collaborative office environment and enjoy working with a diverse range of stakeholders? If so, we have an exciting opportunity for you!
We are seeking a dedicated Senior Quality Administrator to join a professional body within the healthcare sector to provide essential support to the Quality Manager. In this role, you will play a crucial part in maintaining and improving the quality of all services and programs.
Senior Quality Administrator
Location: London - hybrid, with 5 days per month in the London Bridge office
Duration: 3-Months Temporary
Salary: £13.90 per hour plus £1.68 per hour holiday pay (equivalent to £25,300 per annum FTE)
Working Hours: 35 hours per week
About the role:
Key responsibilities include managing databases, coordinating participant registrations, responding to queries, and maintaining the programme's website. The role also involves preparing, proofreading, and formatting documents, assisting with committee work, and ensuring clear communication with internal and external stakeholders. The position requires maintaining detailed documentation and ensuring compliance with policies and procedures.
About you:
You will have relevant administrative experience, strong written and verbal communication skills are essential, along with excellent organisational and time-management abilities. You will be proficient in Microsoft Office applications (Word, Excel, PowerPoint) and capable of maintaining databases while handling multiple tasks simultaneously. Attention to detail, particularly in proofreading and document formatting, is critical.
If you are a proactive, detail-oriented, and highly organised individual looking for a rewarding role in quality administration, we want to hear from you! This is an exciting opportunity to be part of a mission to ensure the highest standards of quality in healthcare.
How to apply:
We are looking to move quickly with this role, please share your CV.
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
- Deadline EXTENDED: 29th September, 11:59 pm
- Salary: £32,020 per annum, pro rata, subject to deductions for tax and national insurance contributions as required by law.
- Hours: Full time (37.5 hours per week) or 4 days per week. This may be flexible.
- Location: FLEX office, Vauxhall, London – Flexible hybrid working with a mixture of in person and home/office working.
- Pension: 4%, incremental pension contributions.
- Contract: 2 years, fixed term (with possibilities of extension subject to funding)
In this role you will be responsible for ensuring the effective administration, maintenance and development of relevant FLEX’s resources and systems. This role involves leading on HR processes, including recruitment and onboarding, staff development and training, etc. as well as tasks related to governance and compliance, finance and grant administration. You will work closely with FLEX’s management team and will be responsible for staff communications regarding office operations and human resources.
The client requests no contact from agencies or media sales.
Over the last few years, NHYC has grown to a team of over 50 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. The role is based at our day centre in Camden.
- Salary £27,144 – £29,952
- Deadline: 9am Monday 23 September
The client requests no contact from agencies or media sales.
Do you have a passion for inspiring and engaging people with the natural world? Are you an enthusiastic team player able to deliver a range of key skills to support an experienced and fast-moving project team?
The Project Support Officer (“PSO”) role is fundamental to the delivery of our Wilder Connections project. The role requires a range of skills and experience across the following elements which are described in greater detail in the Recruitment pack which can be found on our website and include:
- Activity administration
- Supporting practical activity delivery – group visits and events
- Volunteer administration
- Data and photographic record keeping
- Marketing and social media
- General project support
If you’re passionate about nature and eager to make a real impact on our journey to a Wilder Doddington then we’d love to hear from you.Full details and online application form can be found on our website www. doddingtonhall. com/jobs/
The role is partly funded by a grant from The National Lottery Heritage Fund which continues until the end of 2027, but our intention is that the role should extend beyond this time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.
We also provide training to professionals, equipping them to provide the best possible care to bereaved families.
Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)
This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.
The Supporter Care Administrator will:
· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.
- have the ability to work with a high level of accuracy and attention to detail.
- have good organisational skills and the ability to prioritise workload.
- be professional and a hard-working team player who can remain calm under pressure.
- have excellent written, communication and IT skills along with experience of CRM databases.
- be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
- support the fundraising team by providing other administrative support as required.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Closing date: 7 October 2024.
Initial interviews will be held on Zoom.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
No agencies please.
Generous Giving Administrator
Our client reduces the administrative burden for parishes by handling the processing of gifts, claiming of Gift Aid and managing general inquiries centrally. This alleviates the need for individual churches to manage Gift Aid claims and paperwork, allowing them to focus more on their core mission and community priorities.
In 2023, they processed over £85 million in gifts and Gift Aid. This was distributed to more than 4,500 church communities already using them. They served a significant number of givers, totalling over 75,000 with this number growing daily.
Their team prides itself on delivering excellent customer service, ensuring that both giver and churches receive prompt and attentive support.
Overall, the Scheme plays a crucial role in facilitating sustainable and impactful charitable giving within the Church of England, fostering financial stability, and enabling churches to better serve their communities.
They want all their members of staff to have positive working experiences – and they seek to continually improve their working systems and arrangements. They welcome and encourage new ideas and suggestions about opportunities to improve as an organisation and in the services they provide.
They are looking for a detail-oriented individual to receive, process and manage regular gifts and to provide the required administration support to Church of England parishes and givers. Please note that this is an office-based role on a permanent part time basis
As Generous Giving administrator your key responsibilities will be :
- Receive, record and process gifts from a variety of channels (phone, postal, online).
- Ensure record keeping requirements for gifts and associated documentation are accurate and kept secure through the use of electronic and manual filing systems.
- Comply with GDPR and maintain giver confidentially.
- Support new Parishes through their registration process and register new parishes on the management database.
- Support the creation, development, streamlining and maintenance of a consistent and central record of processes and procedures.
- Provide support with ad-hoc projects, pilots, initiatives and operational improvement tasks.
- Assist with communications, meetings and events.
- To welcome visitors and/or receive incoming enquiries and telephone calls - dealing promptly and courteously with enquiries and ensuring high-quality customer service.
To be successful in this role, you will need to have previous experience of working in a busy office environment, be flexible and adaptable with excellent interpersonal and communication skills. A good knowledge of MS Office - excel, word and outlook is an essential criteria.
If this sounds like you and you would love to join their team, They'd love to hear from you!
They reserve the right to close the role early should they have sufficient candidates.
REF-216 848
Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.
About the role
Every piece of data we collect holds a story, a piece of someone’s journey towards better mental health.
This is a pivotal role within the CRM and Insights team, supporting the project team in successfully migrating service user data from the existing Dynamics system to In-Form CRM. You will join us at an exciting time, as we streamline operational systems and data processes, enabling the service teams to serve our communities more efficiently and effectively.
You will be well versed in SQL and database analysis techniques, helping the project team to understand the relationships between the Dynamics entities and how the data can be best transposed into the Salesforce-based CRM, In-Form CRM.
By understanding the Solent Mind's data retention rules, you will assist in inspecting and cleansing the data to ensure that only relevant, accurate, and complete data is migrated to In-Form CRM.
As new data systems are integrated, this role will collaborate with owners of the Finance, HR and Donor Management systems to support the design of viable solutions to extract, transpose, and load data between the different systems. This role is initially offered on a 12-month fixed-term contract.
About you
You will be highly proficient in manipulating data using Excel and SQL, with proven experience in analysing databases to extract, transform, and load data. You’ll have a strong knowledge of data auditing techniques and processes, along with a good understanding of data management principles and compliance. You’ll be able to communicate technical concepts simply to non-technical colleagues and be comfortable working both autonomously and in a team environment.
About us
We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.
We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.
Benefits
Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:
- Flexible working to promote a healthy work/life balance
- 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
- Pension plan
- Employee Assistance Programme
- Season ticket and cycle-to-work scheme
If you’re ready to join the fight for mental health, visit our website to find out more and apply.
Closing date: Friday 20 September 2024.
Interview date: w/c Monday 30 September 2024.
Posts may be subject to a relevant DBS check.
Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.
Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Jean Sainsbury Animal Welfare Trust was established in 1982 to support UK registered animal welfare charities involved with the rescue, rehabilitation, release and rehoming of domestic and wild animals; the conservation of wildlife and its habitat and the promotion of the understanding of animals and their welfare. By giving to smaller organisations, relatively modest grants can have a significant impact on animals and those who care for them.
As Administrative Assistant you will work alongside the Administrator to ensure this impact is sustained by monitoring and evaluating applications from submission through to awarding and beyond. You will liaise with applicants, guiding them through the process, while also keeping in contact with our Board of Trustees. Meetings are held six times a year to agree awards and you will produce reports and summaries to aid Trustee’s decisions.
This is a fantastic role if you have an interest in animal welfare as there is the opportunity to learn about organisations the Trust supports and the challenges they face in a rapidly changing world.
Benefits include:
- Competitive salary: £18,000pa (FTE £30,000)
- Flexible working hours of 21 hours/week - these may vary depending on workload
- Hybrid working - with a minimum of one day a week at our office (two days a week during the probation period)
- 28 days holidays pro rata (inclusive of Public Holidays)
- Pension scheme (NEST)
- Central London office: 10-15 minutes walk from Earls Court/Kensington Olympia stations
You will be actively involved in the day to day running of a small office with financial and premises management being core tasks. As you grow into the role there will be opportunities to take on more responsibility and learn about charity administration.
The Trust offers a friendly, supportive environment but also the freedom to work independently. Self-motivation, the ability to manage your workload, work collaboratively and communicate clearly are essential, as is experience of the following:
- Setting up and maintaining accurate records via databases, spreadsheets and electronic filing systems
- Evaluating information against a set of criteria
- Producing accurate, clearly presented reports and documents
- Financial tasks (payments, invoice tracking, monitoring expenditure and income)
- Organising meetings, including preparation of meeting materials and taking minutes
- Creating and maintaining social media accounts for a small organisation
Essential skills are:
- Excellent written and spoken English
- Accurate numeracy
- IT skills including - Microsoft Word and Excel, emails, Teams, Microsoft Sharepoint
- Time management and prioritisation of a varied workload
Experience in the following will be an advantage:
- Creating website content
- Setting up and maintaining social media accounts
Apply by submitting your CV and cover letter. Please note, applications without a covering letter will not be considered. Please make sure your CV gives contact details for two referees and your letter details how your experience and interests make you an ideal candidate for this role.
The closing date for applications is 07/10/2024 but we reserve the right to close the vacancy early if a high volume of applications is received.
Interviews are planned for 17/10/2024.
It is anticipated that the successful candidate will start work by 01/01/2025 at the latest, and ideally before this.
The client requests no contact from agencies or media sales.
37 hours per week / Permanent / working onsite Monday to Thursday, 9am-5pm Friday 9am-4.30pm
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
In delivering this role, you will provide a highly responsible administrative service to our colleagues who manage property payment (rent/arrears) collections, lease/housing management and compliance delivery within the organisation.
You will ensure that all internal systems hold accurate and up to date for;
• Rent/former arrears accounts
• Lease and Housing Management information
• Resident information
• Property and Compliance data
This is a dynamic role where you will work closely, building effective communication links across the Asset and Housing Management Team and the Finance Team to enable proactive and effective information posting and up to date property/compliance information.
In addition, you will support the wider Asset Management Team within administrative and system related tasks and work flexibly where necessary to attend team meetings and liaise with colleagues which may include traveling to YMCA DLG sites.
ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
You will already have experience working in a varied administrative role, competent in using software packages (MS Office applications) and rent/ payment databases.
You will be an effective communicator at all levels with both colleagues and external partners, with the ability to self-motivate, work using your initiative and prioritise your workload. You will appreciate the need for an eye for detail, have demonstrable experience of reconciling data and other financial information.
In addition, you will have a basic understanding of the key risks, challenges and opportunities for young people which may impact on their ability to pay rent, along with a basic understanding of supported housing.
We believe every young person has the right to discover their potential.
The client requests no contact from agencies or media sales.
I am delighted to be working alongside an amazing children’s charity in search of a Supporter Care Administrator. This is a full-time, London based hybrid role for 2 – 3 months. As Supporter Care Administrator your role will be to manage all supporter administration, including database import and export and fundraising finance processes alongside the Commercial Director and Fundraising Managers.
Main duties:
Responsible for the oversight of database activity making sure that robust processes are in place and information is handled with efficiency and accuracy.
To help create a robust Raisers Edge stewardship process to use both internally and externally to the commercial team.
To ensure all supporter queries are handled and supporters are thanked in a professional and timely manner.
To ensure that invoices are processed accurately and efficiently and queries dealt with promptly and effectively
To ensure all invoices are appropriately coded and authorised before passing to the finance team for payment.
To support campaign processing with database and finance processes.
Oversight and preparation of the fundraising batching process and the imports to upload supporter information onto Raisers Edge.
Assist the team in creating RE reporting queries to allow for better analysis of supporter and financial information.
To monitor RE/finance/statutory inbox’s and deal with queries forwarding them to the correct individual.
Support the Gift Aid submissions process
Preparing data and reports to allow finance to reconcile donations received with account records.
Skills and experience:
Proficient and in depth knowledge of Raisers Edge Fundraising database.
Data Entry experience and basic understanding of financial processes.
Experience Importing & Batching on Raiser’s Edge.
Experience processing donations for a charity.
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
Customer Service and Administration Officer
Hours: 28 to 35 hours per week
Starting salary: £25,767 (pro rata)
Location: Contractual base is our office in Chorley.
Contract: fixed term for a minimum of 12 months (potentially longer dependent on funding)
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?
We’re looking for a bold and caring person to join Lancashire Mind in a new role: Customer Service and Administration Officer. You will support our range of services with administration support and provide vital customer service support to those contacting Lancashire Mind.
To succeed in the role, you will need excellent administration skills and be highly proficient in Microsoft Office and using databases. You will be warm and friendly with excellent customer service skills, often with people who may be in distress due to their mental health.
You will be flexible and adaptable with excellent time management and organisational skills. This is an exciting time as Lancashire Mind is growing and we want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.
Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.
We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between xmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.
Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)
Please note: This post is subject to an enhanced DBS check.
Deadline for applications: 9am on 23 September
Interviews will be held on 1 October
Registered Charity Number 1081427
Registered Company Number 3888655
Lancashire Mind
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Casework Administrator
We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent
customer service to stakeholders and cover administrative functions within the organisation.
Position: Casework Administrator
Location: Reading/hybrid
Hours: Full-time, 35 hours (part-time and job share working considered)
Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)
Contract: Permanent
Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.
Closing date: 07 October at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.
About the Role
The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through our review process.
Key responsibilities include:
- Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
- Logging complaints forms
- Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
- Monitoring university compliance with recommendations/requests made
- Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
- Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
- Recording accurate information on our database and spreadsheets
About You
You will have excellent interpersonal and communication skills, including on the telephone. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial.
This is also a fantastic opportunity for recent graduates or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment.
You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.
About the Organisation
The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.
The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.
You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OUR VISION: A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success
OUR MISSION: To prepare talented students from underserved and underrepresented backgrounds for career success.
OUR VALUES: We value teamwork and champion diversity in all its forms, including diversity of thought. We demonstrate empathy and passion in everything we do. We act with integrity; communicating openly and we provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
SEO Europe was launched in 2021 with its first France programme piloting in 2023. We have a big focus on gender balance and social inclusion so we’re looking for someone who is motivated and keen to ensure that in France, more female students and other underrepresented students from low-income backgrounds can be build successful careers in competitive industries.
Role Description
Role Purpose
As a Programme Coordinator, you will play a key role in ensuring the seamless execution of all student-related events. This role involves gaining a comprehensive understanding of SEO London and SEO Europe’s programmes, the relevant industries and integrating this knowledge within our organisation. You will liaise with students and partner firms to organise, execute, and promote successful events. In collaboration with the team, you will provide recommendations for enhancements and innovations to improve the student experience, while upholding a high standard of customer care.
French language is required: we are seeking a professional with a strong work ethic, who is adept at fostering robust working relationships and taking initiative in developing organisational processes. A thorough understanding of the French academic system and a genuine commitment to diversity and social mobility are essential.
This position offers substantial responsibility and opportunities for professional advancement.
If successful, you will sit within the France team of SEO Europe, where you will support the preparation and delivery of multiple impactful and engaging initiatives, such as:
- SEO Potenti’ELLE Closing event: A celebratory event showcasing inspiring women leaders, introducing the long-term vision for our female leadership programme, Potenti’ELLE, and providing networking opportunities for mentors and mentees.
- France Finance Programme: A 6-month career readiness programme where master’s students benefit from educational Lunch & Learn sessions, industry insight sessions, coaching, soft skills training and access internship opportunities at top investment banks, asset managers and alternative investment funds.
- SEO Europe Finance Academy: A 1-week immersive event taking place in Paris and designed to educate and train students intending to secure summer and off cycle internships and providing them with authentic exposure to top employers while demystifying the industry landscape and application process.
- Student outreach: The Programme Coordinator will be responsible for implementing exciting outreach campaigns, namely, to help us recruit more students from engineering schools and public universities in France
- There will be occasional trips to Paris to deliver in-person events and execute our student outreach strategy
Accountabilities
There are three main activities within the France team:
- Outreach (student recruitment),
- Programme Delivery (education and training events for students),
- Business development (attracting new sponsors)
The Programme Coordinator will serve as the administrative officer for the team. You will support the France team as needed and have specific responsibilities for identifying and onboarding students at business schools, engineering schools and universities across France, both online (social media, email marketing, webinars) and offline (in-person campus events and sponsored events). You will also play a key role in executing our social media strategy and managing our presence on platforms such as LinkedIn, Instagram, and WhatsApp.
Responsibilities include:
- Overall administration of student events, ensuring exceptional communication and coordination.
- Event management, student and partner communication, and coordination of all relevant stakeholders.
- Posting job opportunities on our student portal and creating content for our newsletter.
- Managing student queries and maintaining relationships.
- Coordinating outreach programmes and managing our Student Ambassador network.
- Identifying and onboarding students, managing relationships with academic institutions and partners.
- Maintaining working documents, event calendars, and reports.
- Thinking creatively to improve outreach programmes and manage social media platforms.
Quality Assurance
- Ensuring all information and student data is managed within GDPR guidelines and updated in Salesforce.
- Running reports to track and monitor events from the CRM.
Required qualifications
- University degree (any discipline)
Candidates without the required qualification will be considered if they have at least 1 year of relevant and relatable work experience in a similar role.
Skills and experience
Essential:
- Project Management
- French language is required
- Interest in Diversity and Inclusion
- Strong understanding of employability skills
- Proficiency in MS Office suite (Outlook, Word, Excel, PowerPoint)
- Ability to use Microsoft Teams and Zoom
- Team player with proactive attitude
- Effective communication, organisation, time management, and listening skills
- Strong business writing and presentation skills
- Fluent in French and English
Desirable:
- Experience with CRM systems, specifically Salesforce
- Experience with Databases and Data Analysis
- Outreach and networking experience
- Social Media Management
- Experience in communication and creating visual content
- Previous work with charities (associations) focused on diversity and inclusion
- Experience working with postsecondary institutions or student clubs
What we offer?
- Annual Leave: 28 days pro rata + Bank Holidays
- Salary: £24k for 4 days - open to 3 days arrangements
- Enhanced Family Friendly Policy
- Remote Working/ Part time working 3-4 days per week
- Benefits: Employee Assistance Programme, Private Health Insurance,
- Discount to Nuffield Gyms via Private Health Care and many more…
Closing date for applications
Closing Date for Applications: 20.11.2024
First interviews: 27th September - 8th October
Second interviews: 10th – 11th October
Subject to change
Equal opportunities Statement
As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.
Safeguarding
All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Right to work
Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.
- Location: Remote/London/Bristol/Birmingham.
- Permanent
- Contract: Full time or Part time (minimum 4 days per week)
- £25,000 (plus £2,000 London weighting if applicable) per annum full time equivalent.
As Business Administration & Finance Officer (BAFO) you will be responsible for the smooth running of the administration of the charity. Working closely with the finance team, HR team, regional managers and the senior management team and the post holder will have communication with all members of Envision employees. The aim of the role is to standardise our back-office processes to ensure accuracy and efficiency including Finance, HR & IT as well as event and travel management.
Key Responsibilities:
- Administrative support for all Envision delivery staff including event space hiring, sending out contracts to our partners and inputting information into our customer relationship management (CRM) software, Salesforce.
- Financial transactions including bookkeeping, raising sales invoices and processing purchase invoices, administration related to organisation purchasing cards.
- Processing travel bookings and hotel bookings for the organisation.
- Submitting gift aid claims to HMRC.
- HR transactional administration including recruitment, maintaining employee records, etc.
- Maintain IT inventory and submitting IT queries to our external IT provider.
Essential Experience, Knowledge and Competencies:
- Demonstrate the ability to work as part of a team and use your own initiative.
- Experience with IT systems – Office 365 & Shared Drive.
- Demonstrate excellent communication skills both verbally and in writing to a wide range of people.
- Demonstrate excellent organisational skills and the ability to prioritise own workload to meet deadlines.
- Demonstrate a high level of accuracy for data entry.
Desirable Experience, Knowledge and Competencies:
- Experience of working in a busy and varied administrative support role.
- Experience with IT systems – Xero, SafeHR, Salesforce & Docusign.
- Demonstrate a logical approach to developing and implementing processes.
- Understanding of, and/or lived experience of, the barriers that young people face, that contribute to the education and employment gap.
Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.
To apply you must please read the application pack and apply online.
Deadline- Midnight Wednesday 25th September
Please note:
- Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.
- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.
- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.
The client requests no contact from agencies or media sales.