55 Executive assistant jobs

Lead Youth Worker

Oasis Community Hub MediaCityUK, Salford

Hours: 32 (0.8 FTE)

Contract: Fixed term contract (12 months)

Salary: £22,695 per annum (£28,369 FTE)

Want to help young people thrive and reach their full potential?
Want to lead high-quality youth work, mentoring and community programmes?
Want to support and develop a passionate team making a difference in Salford?

 Oasis believes every person matters and works to build thriving communities where everyone is included, making a contribution and reaching their God-given potential. Oasis Community Hub MediaCityUK is part of the wider Oasis family and delivers a range of youth and community services that support young people, families and the wider community.

We are seeking an enthusiastic and experienced Lead Youth Worker to join our team. Based at Oasis Community Hub MediaCityUK, you will lead our youth work provision, delivering mentoring, youth clubs, holiday activities and detached youth work within local communities. You will play a key role in supporting young people aged 10 to 16 to overcome barriers, raise aspirations and access positive opportunities.

As Lead Youth Worker, you will provide day-to-day leadership, guidance and supervision to a small team of youth workers and volunteers, ensuring the delivery of safe, inclusive and high-quality youth work provision. You will work closely with schools, community partners and statutory services to support young people through both targeted interventions and universal youth provision.

Key Responsibilities

• Lead and develop Oasis Community Hub MediaCityUK's youth work programme, including Friday Night Youth Club, holiday activities and detached youth work.
• Deliver high-quality one-to-one and small group mentoring for young people aged 10 to 16.
• Provide leadership, supervision and support to youth workers and volunteers.
• Build positive, professional and trusting relationships with young people, supporting their personal, social and emotional development.
• Engage vulnerable and hard-to-reach young people through targeted interventions, outreach and detached youth work.
• Work with schools, families, statutory agencies and community partners to ensure young people receive appropriate support.
• Promote safeguarding, wellbeing and positive outcomes for all young people.
• Support young people to access volunteering, leadership and personal development opportunities.
• Monitor, evaluate and report on programme outcomes and impact.
• Represent Oasis within local networks, partnerships and community events.
• Contribute to the ongoing development and growth of Oasis youth provision across MediaCityUK.
• Promote a culture of inclusion, participation and youth voice.
• Work flexibly across evenings, weekends, school holidays and community settings as required.

The Successful Post Holder Must Have

• A relevant Youth & Community Work qualification (Level 3 or above), or significant equivalent experience within the sector.
• Experience delivering youth work, mentoring or community-based programmes with children and young people.
• Experience supporting, supervising or working alongside staff or volunteers.
• Knowledge of safeguarding, health and safety, and effective youth work practice.
• Strong communication, organisational and relationship-building skills.
• Experience working collaboratively with schools, community organisations and statutory services.
• The ability to engage, motivate and inspire young people from diverse backgrounds.
• A flexible and proactive approach, with the ability to work independently and as part of a team.
• Good IT and administrative skills.
• A commitment to the Oasis ethos, values and safeguarding responsibilities.

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by 9am on Tuesday 22nd September 2026.

Interviews will take place online on Monday 28th September 2026.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It's what makes your application stand out!

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1136924.

COMMUNITY PROJECTS WORKER

OASIS NORTH BRISTOL

HOURS: 8 HOURS PER WEEK (0.2FTE)

CONTRACT: 12 MONTH FIXED TERM CONTRACT (Extension dependent on funding)

SALARY:  £5,673.80 per annum (FTE £28,369 pa for 1FTE)

Want to develop, coordinate and manage a food insecurity and community cohesion project offering a diverse range of activities and support for the local community?

Want to enable families and local residents to thrive?

Want to lead a dynamic, passionate and impactful team of volunteers?

Oasis’ vision is for community, a place where everyone is included, making a contribution and reaching their God-given potential.  We have an exciting opportunity for a Community Projects Worker to join Oasis North Bristol. Our Community Projects Worker will work with families and residents across the community to develop positive activities and services which promote a sense of belonging and help break the cycle of disadvantage.

We’re looking for an individual who has a passion for supporting families and adults, and developing community led activities. The role will involve supporting families and adults in the community, but also families in our local Oasis academies, inspiring and enabling local people to be an active voice and developer in their local area.

Key responsibilities include:

· To work with the Youth & Community Lead and other team members/partners as required to create and implement a strategy and vision for our food insecurity work.

· Ensuring effective financial management and income generation to sustain and expand services

· Managing and growing a team of volunteers, ensuring alignment with Oasis’ ethos and values.

· Building strong partnerships with local stakeholders to support the delivery of impactful community projects.

· Work directly with families and the wider community in a non-judgemental way empowering them and their families to get the most out of the opportunities available.

· Create opportunities for families and the community to get involved in shaping and delivering the work of the community projects.

· Developing and maintaining monitoring and evaluation frameworks to demonstrate the impact of activities.

· Ensure compliance with health and safety, safeguarding, and other statutory requirements.

The successful post holder must have:

· Excellent organisational and interpersonal skills, with the ability to build positive working relationships.

· Good standard of basic education, including English and Maths Level 2

· Proven experience of community work as a volunteer or professionally

· Experience of managing and working with volunteers

· Ability to build long lasting, positive relationships with both young people and adults

· A commitment to the Oasis ethos and values, including inclusion, equality, and perseverance.

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages).

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by 9am Wednesday 23rd September 2026.

Interviews will take place Thursday 1st October 2026.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It's what makes your application stand out!

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week. They will utilise customer feedback and insight on our target market, to optimise our service.

The Deputy Fitness Centre Manager is responsible for maximising the number of students using TeamUCL Gyms and ensuring all members have an excellent user experience. They have oversight for the holistic member journey including promotion, joining, induction and retention. Ensuring both the digital and in-person experience exceeds member expectations. They will have autonomy to be agile and responsive to member needs, adapting the customer journey to the changing needs.

The Archbishop of York's office is based at Bishopthorpe Palace on the outskirts of York, offering a unique and pleasant working environment. Staff at Bishopthorpe Palace form a close-knit and collaborative team, supporting the Archbishop's ministry across the Province of York, nationally, and internationally.

The role of the Head of the Private Office of the Archbishop of York is to provide strategic oversight and operational leadership for the Archbishop's Private Office, ensuring the highest standards of organisation, communication and administrative support.

The postholder serves as a trusted adviser and principal point of coordination, providing exceptional executive support while exercising sound judgement, discretion and emotional intelligence in a complex and fast-paced environment. Responsible for the smooth and effective operation of the Private Office, the role manages highly sensitive matters with integrity and professionalism, maintains strict confidentiality, and supports the wider mission and ministry of the Archbishop through effective planning, stakeholder engagement and leadership.

Responsibilities

Strategic Diary and Programme Management

• Be responsible for the strategic planning and management of the Archbishop's diary, ensuring alignment with agreed priorities and objectives.
• Be responsible for the day to day management of the Archbishop's diary.
• Assess requests, invitations and opportunities, making recommendations on the effective use of the Archbishop's time.
• Balance strategic priorities with pastoral, diocesan, national, ecumenical, civic, public and international commitments.
• Identify risks, conflicts and emerging opportunities, adapting plans as required.
• Ensure timely and appropriate responses to requests and correspondence relating to the Archbishop's programme.

Engagement Planning and Delivery

• Coordinate the planning and delivery of meetings, visits, events and speaking engagements, ensuring they are well organised and achieve agreed outcomes.
• Monitor briefing deadlines.
• Manage relationships with internal and external stakeholders to ensure effective delivery and communication.
• Ensure all logistical, administrative and safeguarding requirements are met.

Partnership with the Chief of Staff and Senior Leadership Team

• Work closely with the Chief of Staff, who is ultimately responsible for the Archbishop's schedule, and Senior Leadership Team to align the Archbishop's programme with the Archbishop's strategic objectives.
• Support the implementation of decisions and ensure effective coordination across the Archbishop's Office, with Lambeth Palace, with the Diocese of York and, in particular, the Bishop of Selby's Office.

Briefing and Correspondence

• Commission, coordinate and quality-assure briefings for meetings, visits and engagements.
• Draft and review correspondence, briefing notes and other materials as required.
• Ensure the Archbishop receives accurate, timely and concise information to support decision-making and engagement preparation.

Private Office Leadership

• Lead and continuously develop the operation of the Private Office, ensuring it delivers a professional, responsive and high-quality service.
• Line-manage the Correspondence & Private Office Assistant (1 post).
• Develop and maintain effective systems, processes and workflows to support diary management, correspondence and engagement planning.
• Be the budget holder for the Private Office and associated Archbishop's costs and participate in the annual budget setting process.
• Monitor actions and commitments, ensuring high standards of service, professionalism and continuous improvement.
• Build strong working relationships with the Lambeth Private Office to ensure effective coordination and alignment.
• Build a strong working relationships with the Bishop of Selby's office, together with the offices of the Bishops of Hull and Whitby and the York Diocesan Office to ensure effective coordination and alignment.
• Build strong working relationships with the Bishop to the Archbishops, and their office, together with other NCI leadership teams and departments.

Stakeholder and Relationship Management

• Build and maintain effective relationships with senior church leaders, diocesan colleagues, civic leaders, ecumenical partners and other key stakeholders.
• Act as a trusted point of contact, exercising sound judgement when handling sensitive matters and enquiries.
• Support the Archbishop in maintaining productive relationships across a broad range of networks, including the Bishopthorpe Charitable Partners Trust.

Support, Travel and Hospitality

• Coordinate the involvement of the Archbishop's spouse in engagements and events where appropriate.
• Oversee domestic and international travel, visits, hospitality and related logistics.
• Ensure visitors, guests and stakeholders are welcomed warmly and professionally.

This role profile outlines the principal responsibilities but is not exhaustive. The postholder may be asked to undertake other duties in line with the general nature and level of the role and occasional out-of-hours or weekend working might be necessary. Any reasonable adjustments or changes will be discussed in advance. A basic DBS check is required.

Person Specification

Essential

Experience

• Experience supporting a senior leader, public office-holder or equivalent figure in a complex and high-profile environment or comparable environment.
• Experience managing complex priorities, portfolios of activity and stakeholder relationships on behalf of a senior leader.
• Experience leading an executive support, Private Office or equivalent function, including responsibility for people, systems and service standards.
• Experience coordinating high-profile engagements, visits and events involving multiple internal and external stakeholders.

Leadership and Professional Capability

• Excellent judgement and the ability to balance competing priorities, assess opportunities and make well-founded recommendations.
• Ability to anticipate issues, identify risks and ensure the effective coordination of complex activity.
• Ability to operate effectively in situations of ambiguity, adapting plans and priorities in response to changing circumstances.
• Outstanding organisational and planning skills, with the ability to translate strategic priorities into coherent and deliverable programmes of activity.
• Strong stakeholder management skills, with the ability to build effective working relationships with senior leaders and partners.
• Ability to budget and hold expenditure to agreed budget frameworks.
• Excellent written and verbal communication skills, including the ability to prepare concise briefings and communicate with clarity and diplomacy.
• Strong leadership and people management capability, fostering a professional, collaborative and high-performing culture.

Personal Attributes

• Highly trustworthy, discreet and diplomatic.
• Emotionally intelligent and politically aware.
• Calm, adaptable, resilient and effective under pressure.
• Clear proactive communicator.
• Collaborative and highly organised, with a strong commitment to supporting others' success.
• Committed to excellence, continuous improvement and the effective stewardship of the Archbishop's time and priorities.

Knowledge

• Strong understanding of the demands of supporting a senior leader in a complex and fast-moving environment.
• Proficiency in Microsoft 365 and digital collaboration tools.
• Ability to work effectively within the mission, values and public ministry of the Church of England.

Desirable

• Knowledge of the Church of England, its governance structures and wider ecclesiastical context.
• Experience supporting a faith leader, senior public figure, elected office-holder or equivalent.

Applications close on 20 September at 23:55.

The interview will be held in person on 29 September 2026

Are you interested in playing your part in making a difference to our world? Come and join our team as a Philanthropy Manager - we are hiring here at ClientEarth!

This role offers the chance to join a high‑performing, deeply collaborative Philanthropy Team within ClientEarth’s Development Department, working closely with major donors, trusts, and foundations across multiple countries.

Important dates to note:

• Deadline to submit an initial application: 21 September 2026
• If your profile passes initial screening, you will be asked to submit additional information in the form of three additional questions. 
• The deadline to submit your answers is the 24th of September
• If we do not receive a response to these questions by the deadline we will assume you are no longer interested in the role. 
• Interviews will take place the from the 28th of September

Please also review the "Our Hiring Process" section at the bottom of this advert to learn more about the stages involved for this specific role. 

Key Responsibilities

• Build a resilient donor pipeline and manage prospects and donors through each stage of the pipeline.
• Actively solicit and manage donor relationships across assigned portfolio to achieve global philanthropy income target with a focus on building new income and unrestricted income
• Work with the Global Head of Philanthropy and Lead to implement agreed fundraising strategies across geographies
• Collaborating with the team to implement the Philanthropy strategy as part of the overall Global Fundraising strategy, liaising with leadership, programme leads, communications and finance to ensure ClientEarth maximises potential income from corporate, restricted and unrestricted income streams

See the job description for a full list of duties for this role.

Skills, Knowledge & Expertise

• Fundraising management experience working in major donor fundraising.
• Demonstrable experience of securing five (or higher) figure gifts as well as multi-year commitments including unrestricted income.
• Good knowledge of donor and pipeline management, and financial processes 
• Previous line management experience 

See the job description for a full list of duties for this role.

Job Benefits

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
 

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK or Belgium.
 

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

As our Associate Director of Children’s Services, you have a key role to play in the leadership, operational management, and strategic direction of Chestnut Tree House. We are looking for an individual who shares our passion for excellence, innovation and continuous improvement. Whether through clinical leadership, service development, strengthening quality standards or supporting our workforce, this role offers a unique opportunity to make a significant contribution to our future.

At the heart of everything we do is a commitment to kindness, respect, integrity and collaboration. We want every colleague to feel valued, supported and empowered to reach their full potential while delivering the very best outcomes for those in our care.

As a leader within Southern Hospice Group, you will:

• Lead the planning, performance and delivery of Children’s services, holding accountability for quality, patient outcomes, financial control, income and contract compliance.
• Build and sustain strong partnerships with commissioners and system partners, developing and negotiating proposals that expand service reach and impact.
• Lead service improvement and innovation and share learning across the organisation.
• Provide visible, values-led people leadership, creating a culture of accountability, collaboration and continuous improvement across all teams.

You'll be

• Passionate advocate for babies, children and young people
• Child and family centred
• Significant experience in children's palliative/end of life care or children with complex care needs
• Compassionate but accountable leader
• Strategic but operationally grounded
• Professional curiosity, always seeing ways to innovate and improve
• Track record of effective performance management across quality, workforce, operations and finance
• Effective communicator, able to influence and build strong teams
• Experience of leading and supporting teams through change
• Builds effective relationships with key stakeholders across the group and externally
• Confidence in financial leadership, including budget management, income generation and commercial decision making.
• Proven ability to influence and partner with commissioners and system stakeholders
• Highly developed people leadership skills, with the ability to engage, motivate and develop the workforce and build strong teams.

Earliest Start Date: 2nd November 2026

Contract: 12 Months with Potential for Exentension

Job Title: Known internally as "Key Work Manager (Maternity Cover)"

Location: 30 Petworth Street, Battersea, SW11 4QW. The post will also involve working in the community so some local travel will be required.

Hours: 37.5 hours per week, including some evening & occasional weekend work

About the Role

As Key Work Manager you will lead on and oversee all Key Work activity at Carney’s Community. This includes undertaking key work yourself on a one to one basis with young people involved in the criminal justice system as well as managing a small team of key workers.

You will provide advice, practical support and befriending to a caseload of participants, aged 11-30, who are at risk of/involved in offending; to encourage and enable them to participate in Carney’s Community’s personal development opportunities and to access the wider services and support they may need in order to give them the best chances of being “the best they can be”. This will involve supporting young people to engage in positive and constructive activities, attend Youth Justice Service or Probation appointments and creating opportunities for their personal, social and emotional development

You will work alongside the employment support manager to plan and deliver the employment group, supporting participants that attend this group and leading specific employment programmes. As manager of the key work project you will oversee the small team of key workers, provide support, guidance and supervision. You will be involved in monitoring and reporting for the project, collecting feedback from participants. You will manage referrals to the project from other organisations including schools, social services, probation and the youth justice service.

About You:

You must have proven experience of working directly with young people in a youth work or key work setting, providing one to one support. You will have the ability to empathise and mediate for young people, a strong understanding of the local area, barriers facing young people, the interplay between material disadvantage, vulnerability and social exclusion and be highly skilled in diplomacy, professional distance, demonstrating empathy, boundaries and sound judgement. You will have experience managing other staff or volunteers.

About Carney’s Community

We support young people living in and around Wandsworth, targeting ages 11-30 facing extreme challenges including criminal justice system involvement or care experience. Carney’s works differently by providing long-term, consistent, unconditional support with empathy; a safe space and activities including boxing, bike workshops, employment support, studio sessions, mentoring and key work. Inspired by boxing legend Mick Carney, the charity was founded in his name after his passing in 2011, building on work led by our co-founders. We aim to create a “virtuous cycle”: while support is free of charge, we ask that when young people are ready, they channel the positivity they have received into others. As a result, many go on to volunteer, mentor, join our staff team or even set up their own community initiatives. Former participants make up the majority of our workforce. They provide the most authentic role models, people who genuinely understand the challenges our young people face and who show what is possible. For our young people we strive for equality and aim to: Improve Physical and Mental Health; Improve Education, Skills and Employability; Improve Community Engagement; Reduce Offending and Reoffending.

FRONT OF HOUSE COMMUNITY WORKER

OASIS CENTRE, OASIS HUB WATERLOO

Hours: Part time, 32 hours per week (Tuesday-Friday)

Contract: 1-year fixed term  

SALARY: £25,274 per annum including London Weighting (£31,593 for 1FTE)

We have an exciting opportunity for a Front of House Community Worker in our Oasis Centre space. This space is a hub for our advice and support work, as well as an open door to all in our community.

You will be the first experience of Oasis for many people who walk into the door, providing a warm welcome, caring and effective support all whilst sharing the Oasis vision, mission, and ethos with those coming into the centre.

Key responsibilities of this will be:

· To welcome and assist visitors to the Centre, directing them to appointments, workshops, or meetings in the Centre as appropriate

· To ensure the smooth practical running of the community space

· Facilitating group sessions and workshops

· Represent Oasis at all times including sharing the ethos and values of Oasis

· To be able to tell the story of Oasis, including ensuring up-to-date knowledge of all the projects and services currently provided within the Hub.

The successful post holder must have:

· Good standard of basic education, including English and Maths Level 2

· Experience of working in a community or charity setting

· Experience working in a front-of-house environment

You’ll join an innovative and supportive charity where you’ll have the opportunity to make a tangible difference to young people and help shape the future of youth work in Waterloo.

Oasis is committed to inclusion and welcomes applications from people of all backgrounds.

The role includes regular evening and some weekend work and is subject to an enhanced DBS check.

As part of the package, Oasis offers:

• A pension scheme, offering 7% employer contribution.
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).
• Policies which promote well-being and are family friendly.

To apply please email your CV including a Supporting Statement . Your Supporting Statement should be no more than two A4 pages and must address the following questions:

1. Please expand on your CV to tell us about the relevant experience you have in running a smooth, efficient and welcoming front of house operation

2. “The Oasis Centre is a community hub, a welcoming space for the whole community to access. How would you demonstrate welcome and inclusion in your day-to-day working life? And how would you embed these principles in your work, when faced with challenging situations or behaviour?

Incomplete applications will not be considered.

Completed applications should be returned by 9am Thursday 1st October

Interviews will take place on Wednesday 7th October, in-person in Waterloo

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It’s what makes your application stand out!

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

AKF(UK) JOB DESCRIPTION

1. JOB TITLE

Facilities and Operations Manager

2. REPORTING RELATIONSHIPS

JOB TITLE

FOR

2.1 REPORTS DIRECTLY TO

Head of Kings Cross Properties

Strategic direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

2.2 REPORTS INDIRECTLY TO

AKF(UK) Property Committee

Reporting on financial results, compliance, company law, charities legislation.

2.3 DIRECT REPORTS

Facilities and Maintenance Assistant Manager

Facilities and Maintenance Officer x 3

Strategic & Operational direction, measuring performance against targets, regular reviews, role modelling, support, guidance, development and performance management.

3. JOB PURPOSE

In the heart of London’s Knowledge Quarter, the Aga Khan Centre (AKC) is a place for education, knowledge, cultural exchange and insight into Muslim Civilisations and is home to three organisations founded by His Highness the Aga Khan, The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation United Kingdom (AKF(UK)).

This role is responsible for managing the effective functioning of the Aga Khan Centre to provide safe, efficient, secure, legally compliant and environmentally friendly spaces for residents, employees, students and visitors.

1. Leading a small team, the Facilities and Operations Manager will be responsible for providing a seamless support service to manage and deliver high quality proactive and reactive maintenance to a standard which is in accordance with the nature of the Aga Khan Centre and provides value for money. The role covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support and requires the postholder to be hands on, supporting the maintenance team with technical support, knowledge & coordination as well as executing PPM plans, managing contractors and overseeing and inspecting works.

The Facilities and Operations Manager will be a natural people person who leads with warmth, fairness and consistency, builds strong relationships across the team and the wider building, and is confident in managing day-to-day people situations with empathy, sound judgment and a balanced approach.

This is an office-based role, Monday to Friday, 8 hours per day (including a 1-hour unpaid break), to be worked flexibly within the hours of 8am and 6pm. Whilst weekend work is rare, there may be occasional requirements to attend site outside of normal working hours. The postholder will also be required to be on call for out of hours emergencies.

4.  KEY RESPONSIBILITIES

4.1 AKC Building Operations

· Oversee and manage the teams responsible for the reception, security and cleaning.

· To prepare and keep up to date the Facilities Management (FM) Plan for AKC and the approach taken for each ‘hard’ and ‘soft’ FM service, including planned preventative maintenance and lifecycle replacements, ensuring that a suitable, safe, high-quality operating environment is provided.

· To act as a point of contact for technical support in order to reduce supplier callouts and ensure the correct supplier is allocated to resolve the problem, after issues have been looked at in-house first.

· To manage, plan and monitor the day-to-day repairs and maintenance activities of the building management team, ensuring works are completed on time, to the highest quality and in line with the approved FM plan.

· To coordinate and manage activities of suppliers working in and around AKC including checking and approving completed work, ensuring it is on budget, within agreed timescales and to the quality required.

· To act on defects highlighted in suppliers’ reports and ensure resolution following up on any unresolved issues that could affect plant or equipment performance and safety.

· To ensure the AKC maintenance reporting system is updated with work carried out and outstanding tasks.

· To ensure maintenance supplies, spares and stock levels are monitored and supplies are always available.

· To receive, review, store and respond to suppliers’ reports, i.e. lifts, eye bolts, water sampling, lighting protection, etc. and supply a level of technical advice to ensure compliance with the relevant legislation.

· To maintain and review equipment asset registers and update accordingly.

· Responsible for the Health and Safety policy for AKC and liaising with outsourced consultants to ensure that AKC is compliant and required checks are carried out.

· To maintain all maintenance and H&S documents, registers and systems at all times and act as knowledge-holder on behalf of AKF(UK) for Operation Manuals, as-built drawings, maintenance records, licences and operating certificates related to AKC.

· Working in conjunction with the AKC IT team and external providers be responsible for the operation and maintenance of the core building services systems including for FM, Room Booking and Security.

· To adhere to the AKC environmental policy promoting and driving energy & water saving initiatives as well as recycling initiatives at all times.

· Plan and implement minor projects to optimize space utilisation within AKC. Participate as a key stakeholder in major projects.

· Support the relationships with the tenants of the AKC retail units.

· Ensure that the gardens embedded within the AKC, and the surrounding grounds and gardens are properly cared for and landscaped.

· Liaise with the Estate Landlord and their agents regarding estate management, central services, infrastructure and security issues and maintenance of the public realm around AKC

· Liaise with other building managers on the KX Estate and maintain good neighbourly relations.

· Respond to emergency situations or other urgent issues involving AKC.

4.2 AKC Building Administration

· To prepare an annual operational plan and budget for the AKC building management team.

· To provide commentary and analysis for the monthly building management finance report and work with the Property Finance Manager to ensure that there is an up to date forecast at all times.

· To lead any supplier procurement processes related to building management.

· Monitor and approve all building management supplier invoices and staff expenses for payment in line with approved budgets. Seek additional approvals for unbudgeted or excess expenditure.

· To ensure that safeguarding processes are embedded into all building management operations, all building management supplier contracts and the building management policies and processes.

· To routinely review standards of service and ensure best practices are being followed and to benchmark the costs of AKC building management against equivalent buildings to assess and demonstrate value for money.

· Manage and maintain the SLA standards, KPIs and targets for the AKC building management team.

· To own the AKC building management risk register ensuring that it is up to date at all times.

· To attend the AKF(UK) Property Committee meetings

· Work flexibly in terms of working hours to support and accommodate events and incidents outside of regular working hours.

· To ensure all tasks from the Security Audit are completed promptly, while maintaining up to date policies including the Critical Incident Plan and Office Security Plan

4.3 AKC Events

· To ensure that the building management team support the events management team with all large and complex events, including organising facilities for car parking, traffic control, security, first aid, and hospitality.

· To ensure that the building management team supports the dismantling and removal of the event materials and clearing the venue efficiently.

4.4 People Management

· Help the AKF(UK) CEO and Senior Management Team promote an organisational culture of teamwork and service, high-quality, transparency and accountability, innovation, and inclusiveness.

· Supervise, coach and mentor building management staff, building a highly skilled and motivated team demonstrating best practice in the sector and exemplifying AKF (UK) values and behaviours.

· Oversee and set annual performance objectives and evaluate performance in accordance with the AKF (UK)’s staff performance management procedures.

· Identify staff with potential for advancement and, as part of succession planning, contribute to their development.

· Build a culture throughout the building management team of continuous improvement, in which staff are cognizant of and influence the broader learning agenda alongside delivery objectives.

Carry out any other duties as assigned by the Head of Kings Cross Properties.

5. QUALIFICATIONS, EXPERIENCE, SKILLS, KNOWLEDGE, ATTRIBUTES & BEHAVIOURS

5.1 Qualifications

· A degree in Facilities Management or similar qualification would be an advantage.

5.2 Experience

· Experience of staff management

· Experience of managing third-party contractors

· Experience in managing complex mechanical, electrical and plumbing systems

· Experience of managing planned preventative maintenance for hard and soft services

· Experience of working in a complex, multi-stakeholder environment

· Experience in planning programmes of work for maintenance in accordance with the buildings requirements and identifying gaps in the maintenance strategy.

· Experience of identifying trends and developing/implementing management reports.

· Experience in a similar field e.g. school, university or charity.

5.3 Skills

· Good interpersonal, customer care and liaison with a wide range of stakeholders

· Ability to explain technical issues to non-technical personnel.

· Ability to work both strategically and operationally.

· Ability to successfully manage time, plans and other related tasks.

· Ability to continuously meet targets and surpass expectations.

· Ability to lead, inspire and motivate a team to meet objectives.

· Excellent written and verbal communication skills in English.

· Good presentation skills.

· Excellent communication skills and able to communicate with internal and external customers.

· Commercially aware with good negotiating skills.

· Excellent client facing skills with the confidence to deal with people at all levels.

· Capable of working independently and collaboratively as part of a wider team.

· Good numeracy and presentation skills.

· Self-motivated, action-focused and with a proactive approach.

· Ability to always maintain a professional appearance and approach.

· Proven ability to deal with change.

5.4 Knowledge

· Knowledge of statutory legislation (Pressure Systems Safety Regs, HSG 274 Parts 1, 2, 3, 17th Edition Electrical Regs, LOLER, Working at Height Regs, etc.) and capable of verifying certification relating to the relevant statutory legislation.

· Thorough understanding of building systems (HVAC, electrical, plumbing, fire safety).

· Working knowledge of a CAFM system (Concept Evolution, TABS FM etc.)

· A good working knowledge of Microsoft Word, Project, Excel and PowerPoint.

· Awareness of sustainability and energy efficiency practices

5.5 Attributes

· Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect.

· Respectful of diversity; sensitive towards others; open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age

· Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

· Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others.

· Builds, maintains and deepens constructive and effective relationships with stakeholders, changes approach to achieve desired results if required.

· Has a customer focused approach, is flexible and always puts the good of others at the centre of decision making; optimises the culture of volunteerism and respect for others and is dedicated to AKF’s purpose and fulfilling the mission.

· Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning. Is proactive in teamwork.

· Inspires self and others to greater performance, professional standards and results; likes to get things done; accepts new challenges and opportunities to enable self-reliance and achievement of full potential; gives and receives timely balanced feedback.

· Acknowledges creativity; adapts established methods for new uses; is focused on improving systems and processes; open to change; analyses, synthesises and challenges conventional thinking.

· Enterprising attitude that is quick to search out alternative solutions to needs or problems; creates and participates in communities of practice to establish networks of problem solving and organisational learning.

· Drives commitment to delivering high quality results with cost-effective use of resources; sets appropriate deliverables and uses innovative working methods to develop capacity, capability and a sustainable environment; has a clear vision of outcome and communicates this to inspire resources.

6. KEY RELATIONSHIPS

Internal Relationships

· AKC Events

· AKC IT

· AKC Gallery

· IIS

· AKU-ISMC

External Relationships

· Suppliers

· Kings Cross Estate