Supporter Engagement Officer

Permanent

35 hours per week

£26,182 per annum

Location: White Cross Studios, 50 Banner Street, London EC1Y 8ST

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

We are currently looking for a talented individual to join our dynamic, ambitious and busy Supporter Engagement Team. In this role, you will be supporting individuals who have signed up to an event ranging from the London Marathon to community based events and student fundraisers supporting them to give their time, money and voice to our cause, collectively transforming the lives of vulnerable young people. This role sits within our ambitious Engagement & Income Directorate.

In order to be successful in this role, you must have:

-Outstanding customer service experience using varied platforms, including phone, social media, email

-At least one years' experience of working in events and fundraising role

-Experience of looking after a caseload of supporters with financial targets

-Good knowledge of using a database to manage supporter relationships and run queries.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is 23:59 on 16th July 2020.

Interviews will be held on the week commencing 17th August.

Corporate Partnerships Manager
37 hours per week
FTC Maternity Cover – until  November 2021
Based in Victoria, London. Regular travel to Lingfield, Surrey and working from home to be expected

 
About Us

Young Epilepsy is the children and young people’s epilepsy charity. What sets us apart is our focus on giving a voice and a platform to people who have the condition, so that we are able to learn from them and support changes in societal understanding, attitudes and responsiveness - providing higher quality health, education and family support services as a result. Increasingly, we are developing our digital platforms and on-line offers to children and families.
We fund pioneering research into epilepsy in partnership with Great Ormond Street Hospital and the UCL Institute of Child Health. We run a special education school and college in Lingfield, Surrey and also provide health and residential care services.
 

About the Role

The Corporate Partnerships Manager will be a key member of the fundraising team responsible for developing and implementing a successful programme of corporate fundraising to reach an agreed annual target.  This will include managing our current corporate supporters, maximising their potential and securing new corporate support for projects and events in FY 20/21.

You will work closely with the  Head of Philanthropy and Partnerships and colleagues across Fundraising and Communications to promote  and fund Young Epilepsy’s national youth support programmes and research projects.
With significant experience of working in a target-driven environment and  proven success of fundraising from companies within a third sector organisation, you will be able to work independently, have first class communication skills and a proven ability to develop good working relationships with external funders, trustees and colleagues.

Benefits

We offer an attractive range of benefits including generous annual leave, occupational pension scheme, subsidised dining room (in Lingfield), eyecare vouchers, gym membership options (on and off-site) and Perkbox, giving you access to nationwide benefits

 
For further details of these and other vacancies, please visit our website

We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

LifeLine Projects are recruiting for a dynamic business development manager to expand our range of exciting work with young people in East London and with faith and community groups, nationally. We are looking for someone who can drive, develop, and oversee the organisation’s income generation, focussing on grant and trust-funding proposals, catalysing corporate funding partnerships, and advancing opportunities and tenders with existing and new commissioners. The successful candidate will be a good team-worker, who will support a close-knit senior management team to mature existing funding-streams, discover new opportunities and advance the organisation’s business and fundraising strategy.

LifeLine Projects has a strong values-based work ethic, which flourishes because of our faith-inspired roots. We are all about impacting individuals and influencing systems:  Our vision is to build thriving communities, where no-one is isolated or lonely and everyone can contribute. Our values pervade all areas of work and are the drivers behind the way our programmes support people to become agents of change within their communities.

The creative individual will be hungry to build on our heritage that has seen the charity grow from its seed-bed grant of £20,000 to one of the largest charities in east London, with a  multi-million pound annual turnover, bringing over £60m to the region in its 20 year lifespan.

This role is a unique opportunity to be part of growing the charity to the next level by:

• Identifying relevant funders and funding opportunities to support continued growth and evolution of LifeLine’s core activities in public health, community programming and young people’s services
• Generating new business leads through relationships with a range of funders and partners, including corporate contacts
• Managing an active bid pipeline to ensure an efficient and effective work rate across the team, with a focus on quality, consistency and impact of submissions
• Producing high quality, competitive funding proposals and tender submissions (typical values range from approximately £25,000 to £2 million)
• Overseeing the bid production process, supervising the work of internal and external bid writers, and ensuring input from relevant operational and technical managers
• Supporting, through guidance and insight, the application of evidence and relevant project evaluation to the bid writing process and to organisational knowledge and expertise
• Managing relationships with funding partners, delivery partners, stakeholders and external consultants to ensure LifeLine’s business interests and objectives are achieved and that we continue to build on our strong reputation for approachability, positivity, and being practically minded
• Identifying and managing risk during the tender process to support successful project implementations and handover to operational leads
• Working with project managers and operational leads to develop implementation plans to ensure management and resourcing requirements are met and key milestones achieved
• Working closely with the SMT to develop LifeLine’s business and fundraising strategies
• Contributing to the vision and values of LifeLine as a community-focused organisation

Applicants must have a proven track record of effective bid-management and administration at a senior level, and management of multi-disciplinary teams. This must include a proven track-record of successfully securing significant funding. You will also need to have a thorough understanding and experience of the voluntary sector’s business development world, along with experience of community and trust or grant fundraising. You will also be:

• Highly articulate with excellent writing and communication skills
• Highly analytical with the ability to distil and summarise information clearly and engagingly.
• An excellent researcher, including into Government Policy with the ability to obtain and update varied demographic information
• Commercially astute and detail focused with negotiation skills
• Resilient with the ability to manage multiple initiatives
• Self-motivated, solutions-oriented and flexible
• Able to manage staff, associates and the business development process including finance and operations

For full details of salary, benefits, role requirements and features, please refer to the job description.

Please note that in the current coronavirus (COVID-19) outbreak, all employees are working remotely, and all interviews will be conducted virtually for the foreseeable future. This guidance is subject to change as government guidelines are updated.

• Closing date: 9am 7th September
• Shortlisting date: 7th & 8th September
• Interview dates: 14th & 15th September

We have been commissioned by Wandsworth Council to run a new Age Well Programme in Battersea for older people. The vision is to enable older people in Battersea to continue living as independently as possible with the support of their community. This support includes the development and delivery of preventative services. This is a new programme driven-by local older people, the shape and contents of the services determined by them.

This is a new and exciting opportunity for a dynamic and enthusiastic organisational development worker, with fundraising experience, to join our Elders team. The Age Well programme will be delivered in part by local community partners, some of whom are small and (un)funded. They will need additional capacity building support so that they can work with more older people in Battersea. You will have experience of working with charities and community organisations to develop their infrastructure and increase their skills and capacity including governance, strategy, funding, staffing and volunteers, communications and more. 

acta is recruiting a new Director with experience in fundraising and human resources to manage its innovative work in participatory Community Theatre; a unique opportunity to lead this internationally acclaimed company.

The new Director will have a proven track record in leading an organisation in the field of social change; strategic thinking; business management; success in identifying and securing funds; human resources; partnership working; with a strong commitment to facilitation, and collaborative/adaptive leadership.

We are looking for someone to respect and build on acta’s strong track record, but with the vision to develop and innovate.

This appointment is a new post and a key component of the Company’s managed transition process towards the stepping down of acta Founder and Artistic Director, Neil Beddow, in March 2021. Neil will work alongside the new Director for a transition period over the Winter months.

Further information

Deadline for receipt of completed applications is 21 September, with interviews on 6 – 8 October.

Full job pack, including job description, person specification and application process now available on our website.

We encourage all applicants to take a detailed look at the website to truly understand what the history and mission of acta.

We will be recruiting in accordance with our equality and diversity recruitment procedures, so will be making opportunities available to all applicants on a fair basis. However, we are keen to recruit workers representative of the diverse cultural backgrounds of our participants, and encourage applications from BAME and / or disabled people, who are under-represented in the existing staff team, for this significant new leadership post.

About us

Christian Aid has recently launched its new organisational strategy and Fundraising & Supporter Engagement Strategic Plan. This is a wonderful opportunity to help develop and implement sector-leading partnerships which will inspire more people to leave Christian Aid a gift in their Will. As Legacy Partnerships Specialist, you will be responsible for developing an effective legacy partnerships strategy, enhancing our reach and impact. Of particular importance will be to transform our relationships with our churches to enable both Christian Aid and the churches to maximise legacy income.

You will be a pivotal member of the Legacies and Fundraising & Supporter Engagement management teams, and the wider CA.

About the role

Legacies are Christian Aid's largest source of income, are one of our key fundraising priorities and have great potential to grow further. This new role, a leader within the Christian Aid Legacies team, will grow our legacy income by developing partnerships with our sponsoring and other partner churches, with solicitors and more widely across and beyond the sector to maximise the amazing potential legacies have. The forming and expanding of partnerships with organisations and churches is a key component of a sector leading legacy strategy that you'll need to help develop and implement, increasing the number of people who leave Christian Aid a gift in their will while maximising the impact of the brilliant bequests from our legators.

Influencing key stakeholders within and outside Christian Aid, this role will increase legacy giving by raising the profile of legacies across Christian Aid making everyone a legacy fundraiser. They will need to have excellent communication, influencing and negotiating skills and be passionate about legacies. Working closely with the Legacy team and the Head of Marketing and Fundraising, they will develop sector leading partnerships to promote the opportunity to leave a legacy gift. By doing so they will help to lead a step change in legacy income in order to further Christian Aid's mission to create a world where everyone can life a full life, free from poverty and enhance our ability to deliver our 2019 - 2026 Global Strategy “Standing Together”. .

About you

You are an inspirational team player who can engage with stakeholders and motivate external partners, staff and volunteers. You will need to have excellent communication, influencing and negotiating skills.

Knowledge:

-In depth knowledge (both practical and academic) and a current and sophisticated understanding of legacies

-Knowledge of the church and denominational structure preferred.

-Experience of budget management

-Proficient in financial and supporter data analysis

-Knowledge and understanding of general leadership and management principles and best practice

-Graduate equivalent with ideally a professional qualification

-Appreciation of the possible issues/challenges facing a leading UK charity

Experience:

-Extensive experience, and a proven track record, in partnership roles, ideally legacies.

-Significant experience in the development of partnerships in a variety of organisations.

-Experience of working in high calibre teams and cross-organisational functions.

Skills & attributes

-Proven skill in planning, complex problem solving, negotiating and influencing at senior levels within an organisation.

-Excellent organisation and prioritisation skills, able to adapt to changing workloads and ensuring key deadlines are met

-Excellent communication skills, both verbal and written

-Ability to establish and retain strong working relationships with key stakeholders, both internal and external

-Strong influencing and negotiation skills

-Organised approach to project based work

-IT literate and proficient in Microsoft Office - includes database skills and Microsoft Word and Excel

-Ambition, drive, energy and enthusiasm to inspire partners in this critical area - future-proofing vital income streams

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Supporter Engagement Manager
Location: Flexible – Cambridge, Norwich or Ipswich
Salary: Up to £35,000 per annum, pro-rata.
Full or Part-time

Are you looking to join an ambitious and skilled fundraising team, take on a new challenge in a well-established organisation with an excellent brand and make a difference to the lives of life-threatened children and young people, and their families?

We are recruiting for a new Supporter Engagement Manager role, who will have a primary focus to develop and lead a new team to support our strategy to put donors at the heart of everything we do, inspiring and motivating more people to connect and contribute to the work of EACH.

You will have a thorough understanding of direct and digital marketing, donor development and supporter care, via channels inclusive of online and offline newsletters, email, and Facebook, significant experience of managing and producing fundraising and marketing campaigns, experience of managing income and expenditure budgets and of reviewing and developing strategic plans. You will be comfortable leading change and encouraging new ways of working.

The post holder will make an active contribution to the overall Fundraising department, providing support and advice on donor development, supporter acquisition, retention as well as lead and embed a culture of compliance and risk management across the Fundraising department, ensuring colleagues consider compliance as an integral part of the process when designing and delivering fundraising communications and activities.

The work base of this role can be flexible, to work from our Cambridge, Norwich or Ipswich sites. 

Closing date: Tuesday 8th September

To Apply and for More Information:
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

EACH is an equal opportunities employer and welcomes applications for all sections of the community. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

No agencies please.

An exciting opportunity to join an ambitious and growing team, with opportunities for travel professional development, you will support the management of grant applications and report on funding agreements. The role can be based in Bristol or London.

The Company Global marine conservation charity

The Role
Write and edit high quality narrative content to describe projects, priorities and impact
Lead on the preparation, development, internal review and submission of project proposals, logframes, timelines and detailed budgets
Manage and maintain good donor communications for new and existing grants
Manage the reporting process for funding agreements
Work with country and finance teams to ensure effective procedures are in place for grant management

The Candidate
Experience applying for and managing funding from trusts, foundations and institutional donors
Motivated, proactive and a highly organised individual
Assimilate and interpret large volumes of information into clear and compelling concept notes, applications and reports
Proven experience of project and budget management
Experience of project planning, grant management, compiling and monitoring budgets, Experience of effective and values-based partnership work between international and local organisations and communities
Fluency in English (written and spoken)
Excellent writing skills, including application and report writing

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Overview

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.

This role oversees the management and development of the community food work. The role ensures good quality, effective delivery of the existing offer, ensuring that the work is delivered in line with the organisations values and requirements. This role is also responsible for supporting the development of new business, in conjunction with the Chief Executive and other directors as required.  

Main responsibilities:

· Manage and develop the work of the existing Big Feed Project within the organisation.

· Further develop the work of the community kitchens across the city, linking them to initiatives like the share shacks and other similar opportunities.

· Oversee and develop the food justice network in Birmingham and more widely.

· Manage and develop budgets and business planning around the work with community food.

· Work collaboratively with the funding manager to bring in additional funding for new areas of work in relation to food justice.

· Manage relationships across the city and the region regarding the wider work on food justice, as well as developing key partnerships for the delivery of additional initiatives with communities around food.

· Oversee the work of the community and coops manager, linking their work with the wider work of the organisation as well as with the work around community food.

· Develop the strategy for the organisation regarding community food in conjunction with the Chief Executive.

· Develop further sharing projects for the organisation that link to community food and ‘commensality’ (communal eating as a community development activity)

· Ensure the performance of the community food against required targets, together with overseeing a directorate plan with the Chief Executive

· Ensure the networks are developed and relationships are in place to support the flow of food within the community networks in the city

__________________________________________________________________________________________________

Strategic Scope of the role:

· Leads on formulation and application of strategy in practice.

· Has extensive experience of delivering strategy for an entire function and operating at a senior managerial level (but below board level) in an organisation.

· Leads the function in following the organisation's strategic plan.

· Makes decisions critical to the organisation's success.

· Heads a major function within the organisation

· Accountable for financial performance in several specified areas.

·  

__________________________________________________________________________________________________

Business Skills and experience required:

· Has a broad and deep knowledge of their technical or professional specialty and is able to apply that knowledge and its implications to the wider business.

· Has demonstrable experience of working within/ establishing cooperatives and applying cooperative principles in their practice

· Has demonstrable experience of the wider sharing economy and establishing collaborative interventions in this area

· Has budget management skills and demonstrable experience of budget setting and monitoring

· Has demonstrable experience of working with/setting up social enterprises

· Can clearly show a background in areas of community food work including: cooking/ menu planning/ food supply/ growing food/ nutrition/ food justice

· Can demonstrate excellent people management skills and clear communication skills including understanding of resourcing new projects and managing staff as a key asset within organisations

· Is able to demonstrate success in raising funding and developing new projects and collaborations

· Has experience of community work and supporting and developing networks of shared interest and purpose

Complexity:

· Represents the company and/or their industry at high levels (ie. nationally or internationally).

· Understands, explains and presents complex technical ideas to both technical and non-technical audiences at all levels in a persuasive and convincing manner.

Autonomy:

· Establishes organisational objectives and delegates responsibilities.

· Accountable for actions and decisions made not only by themselves, but by those that they manage.

 

Benefits:

 

· Bring your own device - £20 towards your phone bill monthly.

· Health Shield – discounted health benefit against eye examinations/prescriptions.

· +Plus EAP (counseling and DRs on call 24hrs a day)

· Death in Service – 4 times your salary paid to beneficiary.

· Nest Pension – 8% paid by TAWS 3 % paid by employee.

· Annual Leave – 25-29 days AL plus 5 wellbeing days

· Flexible working.

 

Who we are
 

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose.  ‘We call these our 3Ps’.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change ‘the system’, to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The Development Team as a whole is the engine room of Catch22’s mission and business plan. It consists of the Partnerships, Business Development and Communications and Marketing units and collectively seeks to grow our reach, influence, impact and secure funds that allow us to change peoples’ lives for the better. If you are intrinsically motivated by impact, have the skills, but more than anything, you are creative, entrepreneurial and passionate, we want to talk to you. 

We seek out partners who have the vision to think big and go on a journey with us, challenging current forms of delivery, and piloting new ideas that can be scaled. 
 

Where you fit in
 

As a Senior Development Manager (Partnerships), you will be central to Catch22’s work with partners and supporters, maximising our ability to generate positive social impact with your relationship-building and fundraising skills. This role is central to Catch22 Development Team’s ambitious plans for finding like-minded partners who want to change the world.

You will be joining an entrepreneurial, energetic and passionate unit with a fun but hardworking culture, all relentlessly committed to Catch22’s core mission and purpose: to build resilience and aspiration in people and communities that need it the most. This is a relatively new unit and with significant recent success we want more brilliant people to join us to help move things forward.

You will have autonomy over sourcing and securing partnerships that contribute to Catch22’s overall development objectives, including fundraising goals. Most of the time you will be expected to operate under your own initiative and curiosity, researching and identifying partners, and winning them over with solid cases for support and your enthusiasm and belief in the work that we do.

Relationships will be at the centre of what you do, and getting alongside, impressing, and persuading people will be key to your and our collective success. A Development Coordinator will report to you and support with market research, proposal writing and development and general project management skills.
 

What we are looking for
 

To suceed in this role, you'll need;

Qualifications -

• Strong command of English & Maths
• A relevant degree or apprenticeship equivalent

Knowledge-

• Understanding of corporate social responsibility and social enterprise sector
• Understanding of business development/fundraising cycle – generating leads, pipeline development and conversion
• Understanding of social innovation and sustainable funding models beyond traditional philanthropy

Experience -

• Experience of building complex partnerships with multiple external partners
• Experience securing six figure funding
• Management of full life cycle of a project
• Experience Management multiple projects at once and skilfully balancing priorities under time pressures

Skills -

• Strong interpersonal skills – good relationship builder
• Project management skills – ability to manage a project from beginning to end, from the earliest idea of what a new service will be, all the way through to signing contract/ grant agreement with partners
• Excellent written and verbal communication skills – ability to write compelling proposals and present engagingly

We have an exciting opportunity for a Manager of Strategic Partnerships to join our UK based development team of the Zacharias Trust. The role is to ensure the sustainability and growth of our organisation so that our team can continue to clearly communicate the Christian gospel around the globe.

RZIM Zacharias Trust is a UK registered Christian charity with a friendly, welcoming culture and a warm working atmosphere.  Our organisational vision is to ‘help the thinker believe and the believer think.’ As a Manager of Strategic Partnerships, you would assist in determining our approach to development and become a member of a stimulating and dynamic Christian community. 

As a successful applicant you will report to our Director of Development and will play a key role in defining and implementing the Trust’s fundraising strategy to achieve the UK development goals.  For this role, you will have a broad range of leadership and relationship skills including the ability to communicate clearly and effectively, both verbally and in writing. In this role you will focus on connecting with ministry partners, churches and organisations to promote awareness of and engagement with the Trust.  In return we offer a wonderful working environment, a friendly and open team atmosphere, generous pension scheme and other work benefits..

The skills, qualifications and competencies that we are looking for are outlined below:

• Graduate level or equivalent calibre
• Previous experience in relationship management/ strategic partnerships, dealing with major donors/ organization supporters
• Knowledge and experience in the charity sector (desirable)
• Strong communicator
• Highly organised
• Knowledge of basic budgeting and accounting principles and practices.
• Demonstrated IT knowledge including use of Microsoft Excel, Word and Powerpoint
• Prior knowledge and experience of CiviCRM relationship management software (highly desirable)
• Excellent interpersonal skills
• High level of emotional intelligence
• Works with discretion and sensitivity
• Integrity and honesty

Please note: as a result of our Christian ethos, this post is covered by a Genuine Occupational Requirement (GOR) under the Equality Act 2010. The successful applicant will be expected to be a practicing Christian with a mature faith and to clearly demonstrate a personal commitment to the statement of faith and values as well as the mission, principles and practices of the Trust.

You will also need to provide proof of your right to work in the UK as part of the application process.

This role is also likely to be subject to a Disclosure and Barring Service (DBS) standard check.

The Supporter Engagement officer plays a key role in the development and implementation of Mary’s Meals UK’s fundraising activities and contribution to the development of strategy and plans within a local area, in order to secure increased support and funding for the organisation’s overseas school feeding programmes. 

This role has particular responsibility for prioritising the growth and nurturing of the volunteer network by building relationships with and resourcing our community volunteers and growing for our grassroots work within churches, schools and faith groups, in order to secure increased support and funding for the organisation’s overseas school feeding programmes. 

Please see the recruitment pack for further information by visiting our website.

You probably will have heard of YMCA, the largest and oldest youth charity in the world, but you may not have heard about us. YMCA DownsLink Group is a grouping of local YMCAs who provide support to young people across Sussex and Surrey. Our work covers a wide range of areas including accommodation, general advice, sexual exploitation, mental health, housing advice, childcare, counselling, mentoring and apprenticeships.

We are committed to transforming local communities across Sussex and Surrey so that all young people and families can belong, contribute and thrive. Each year we offer more than a 1,000 young people, at risk of homelessness somewhere safe to live where they can develop the skills and confidence to go on to independent living. Annually, we provide over 6,000 children and families counselling and emotional wellbeing support. last year we provided youth work support to over 3,000 young people across the communities we work in.

We are seeking to recruit at least two new Trustees to join our Board and bring wise governance and strategic guidance to our work. In particular, we are looking for people who have a leadership background in the following domains: safeguarding, health, fundraising, IT / Digital and Legal.

 Drawing on its long Christian heritage, our charity seeks to welcome, support and inspire everybody it works with - young people, staff and volunteers of any faith and none. Our board sustains YMCA DLG's Christian foundation and all applicants for the role of trustee are required to demonstrate an active Christian faith as part of the selection process.

For further information, including details of how to apply, please see our website  for a Trustee Application Pack. The closing date for applications is Friday 4th. September 2020.

As part of our Safer Recruitment guidelines, we only accept applications completed on our application form. Due to Covid-19, we are not accepting paper copies of forms and are currently only accepting application forms submitted by email.

YMCA DownsLink Group welcomes applications from all sections of the community. We value diversity and promote inclusion, which we demonstrate through our activities, as well as in our policies and working practices. Reinforced by our culture and values, we seek to create an inspiring and inclusive place to work.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to respond proactively to safeguarding concerns.

Successful applicants are required to undertake an Enhanced Disclosure via the Dis

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Supporter Services team ensures that our donors, fundraisers, campaigners and volunteers have the best possible experience supporting Crisis. The team is at the heart of what Crisis is doing to end homelessness – keeping our supporters with us to achieve our goal.

About the role

As one of our Supporter Services Assistants, you will be joining the Supporter Services team at an incredibly exciting time. The Christmas period is always our busiest period, and you’ll play a crucial part in making sure our supporters receive an excellent experience however they interact with us. While you are part of our team we will ensure that you receive thorough training and ongoing development, and you’ll gain a deep insight into charity fundraising, supporter care and how we as an organisation are working to end homelessness. We’re really looking forward to hearing from you! 

About you

To be successful in this role you will share our belief in the importance of excellent, personalised supporter care. You will be able to communicate effectively over the phone and in writing, tailoring your approach to each and every supporter. You will need to be at ease with using a customer relationship database (we use Raiser’s Edge). Our team relies on each other to bring about the best outcomes for our supporters by sharing our experiences, learning and developing together. You will love working in a busy environment and be great at multi-tasking.

Benefits

As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy

• Mandatory pension scheme, with an employer contribution of 8.5%

• 25 days’ annual leave which increases with service to 28 days

How to apply

If this sound likes the opportunity for you, please visit our website to apply online. Please address points 2, 4, 5 & 6 only from the Person Specification in your supporting statement. The job description is available on our website by clicking on the red 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 16 August 2020 (23:59)

Interviews will be held on 25th or 26th August 2020 (including a short test)

We value diversity, promote equality and encourage applications from people of all backgrounds.  We particularly welcome applications from people with lived experience of homelessness.

For more information about our work or to see our work in action, please visit our website.

 
Registered Charity Numbers: E&W1082947, SC040094