Office Administrator Jobs

Summary

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

• Managing and prioritising communications, whether by phone, e-mail, letter or in person, enabling the sub-team to achieve their objectives while ensuring timely responses.
• Taking responsibility for dealing with and resolving enquiries.
• Receiving and greeting visitors.
• Arranging meetings, circulating agendas and other papers and taking minutes at meetings.
• Proactively supporting team members with research as required.
• Organising events and being present on site to liaise with events, hospitality and security staff to ensure their smooth running.

• Supporting the work of the Adviser for Theology and of the Faith and Order Commission.
• Carrying out research and preparing material as requested by the Adviser for Theology.
• Contributing to researching, drafting and editing material.
• Overseeing and coordinating all planning and preparation for meetings of the Faith and Order Commission and associated groups.
• Liaising closely with colleagues and communicating directly with members of those bodies as appropriate.
• Drafting reports and other documents needed for these meetings in cooperation with the Adviser for Theology, preparing agendas, distributing papers, taking minutes and ensuring follow-up.
• Liaising and working with Church House Publishing and other publishers regarding the publication of FAOC material
• Collaborating with the CofE digital team for the production of theology-related resources as appropriate.
• Arranging physical meetings and travel as required.
• Monitoring the work of other bodies, such as the Council for Christian Unity, to help identify areas of overlap and ensure ongoing collaboration, as well as with the Digital Team (relevant web pages on the Church of England site, social media and distribution of electronic and printed documents).
• Taking lead where appropriate and assisting with general administrative tasks within the team as required and helping to provide cover for colleagues when needed.
• Undertaking such other work as may reasonably be required.

• Excellent knowledge of Microsoft Office including MS Word, Outlook and and Excel.
• Ability to draft and prepare accurate correspondence, briefs, minutes and other material as required.
• A lively interest in theological questions.
• Alignment with the values and ethos of the Church of England.

• Experience of project administration
• Excellent communication skills, both verbal and written
• Excellent administration and organisational skills
• Data gathering and research skills
• Highly organised and methodical, with the ability to cope with complex priorities
• Strong collaborative teamwork skills and the ability to easily move between teams.
• Discreet and diplomatic
• A strong sense of responsibility that the work issued is of a consistently high standard, with fast response times
• Good judgement in understanding and dealing with urgent and complex matters across a wide range of issues and often on an international basis
• A self-starter, able to use initiative and good judgement
• Ability to work calmly under pressure and adapt to varying demands
• Ability to create and implement new processes and systems to improve efficiency.

• Education to a good standard, sufficient to command confidence among colleagues and stakeholders.

• We welcome applications from people with disabilities and can offer flexibility to accommodate many specific needs. However, the job involves close liaison with other staff and key stakeholders so regular attendance at the office base in London will be required for meetings etc which cannot be held online.

• An understanding of the Church of England's structures
• Experience of working with organisations in the voluntary sector
• Experience of organising events, including international residential events.
• Evidence of theological knowledge.

• A salary of £19,459 (FTE £38,918) per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave FTE (increasing to 30 days within 5 years) plus three additional days (pro-rata)
• Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
• Structured induction programme and access to a range of development opportunities including apprenticeships
• Access to Occupational Health, and an Employee Assistance Programme
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies

Department: Learning

Location: Blended between office and home (England and Wales)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The role
We’re looking for a Volunteer Development Officer to support us in the delivery and development of high quality volunteering across our organisation. You will champion and support volunteering in Citizens Advice and influence the position and profile of volunteering across the service. You’ll work closely with the Head of Volunteering to support the delivery of the new volunteering strategy, ensuring that stakeholders from across the organisation are engaged in its development. You’ll provide operational volunteer management direction and support and maintain high standards in volunteering through the provision of guidance, tools, information and training.

Apply if:

• You have strong experience of supporting good practice in volunteer management, including an up to date understanding of how to make volunteering accessible and inclusive. 
• You enjoy working collaboratively with a wide range of stakeholders and co-creating solutions.
• You are passionate about volunteering and the positive impact it can have. 
• To find out what the full role will entail and what you will be doing click below for the role profile and person specification.

If you would like to apply, please submit an anonymous CV and a cover letter addressing the following essential criteria from the job pack: 

• Excellent knowledge of good practice in volunteer management and development and experience of supporting the application of this in a range of settings and contexts.
•  An uptodate understanding of how to make volunteering accessible and inclusive and passionate about finding ways to put this into practice.
• Experience of developing and delivering good practice guidance, templates and advice on a one to one and group basis, preferably in a volunteering context.
• Experience and confidence in developing and delivering presentations and training sessions and facilitating workshops or peer learning sessions.
• Experience of working with data to inform planning and decision-making, particularly around the value and impact of volunteering.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early. 

Interviews are scheduled for WC 10th June.

This vacancy closes at 23.59 on the closing date. 

Based in Islington, London (office based)

This Receptionist role is a chance to put all your face-to-face, email and telephone communication skills, organisational abilities, team spirit and warm, friendly manner to the best possible use.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

As the first point of contact for members of the public and staff visiting Greenpeace, you’ll be welcoming visitors into the building, ensuring the smooth running of the reception area and responding to a wide variety of supporter and public enquiries, in person, by email and by phone.

You’ll also use our systems to answer supporter and staff questions – including writing a range of engaging, clear and well-informed communications – as well as providing administrative assistance to the Facilities and Organisation teams.

What we're looking for:

• Excellent verbal and written communication skills.
• Lots of self-motivation and a strong commitment to teamwork.
• Experience of dealing with members of the public.
• Strong organisational and multitasking skills, with experience of databases, MS Office/Google apps and managing diaries/calendar scheduling.
• A proactive, flexible and unflappable approach, with the ability to thrive on high volumes of work and to adapt quickly to change.
• A genuine passion for Greenpeace’s work and a positive and helpful attitude when dealing with enquiries or complaints.

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

For further information, please click the apply button to visit our website and download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.

If you have any questions, please email us. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 29 May 24

INTERVIEWS: Date to be confirmed

• Salary: £34,650 - £42,500 gross per annum at 1.0 FTE

• Working pattern: 1.0 FTE (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.

• Contract: 1 x permanent with a 6 months probationary period and 2 x fixed-term for 12 months

• Team: UK Legal Team

• Location: This role can be hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days a week, as well as be able to attend ad hoc events and away days in person.

• Reporting to: Head of UK Legal

Safe Passage International (SPI) is recruiting three Immigration Lawyers and/or Immigration Caseworker Supervisors (one permanent, two fixed-term) to join our UK Legal Team. We are looking for enthusiastic, experienced and motivated individuals to join the UK Legal and Arrivals Team in its invaluable and ground-breaking work to ensure that safe routes to sanctuary exist and are accessible for all people seeking asylum.

As an Immigration Lawyer/ Immigration Caseworker Supervisor in the UK Legal Team, you will run a caseload of complex family reunion entry clearance applications and appeals, you will also supervise cases of colleagues and pro bono solicitors and volunteers, if appropriate. You will be supported by colleagues in the UK Legal team and work in close collaboration with colleagues in SPI France and Greece as well as with professionals in relevant external organisations.

You will be determined and committed to delivery high quality legal casework supporting asylum seeking children to reunite with family members in the UK. You will be attentive to detail, flexible, efficient and able to work independently and under supervision as part of a small and dynamic team. You will be eager to contribute to the overall missions and values of Safe Passage International and to work collaboratively with other teams in this international and multi-disciplinary organisation.

We value equity and diversity in our organisation, and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ages, genders, ethnicities, sexual orientations, faiths, disabilities, and marital or pregnancy status. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

We are looking for good immigration casework experience, as detailed in the Person Specification. Experience in a similar role is welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out. This position will have a dedicated training budget and you will be supported to grow and develop within your role.

As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, please visit the job advert on our wesbite for contact details. 

How do I apply?

For more information on how to apply, please visit our website to reqad the Job Description & Person Specification alongside the How to Apply Guide.

Closing date: Sunday 26th May at 11.59 pm.

Are you a creative communicator with a flair for social media and content creation and a commitment to gender equality?

If so, this could be the role for you.

The Women’s Budget Group (WBG) is the UK’s leading feminist economics think tank, providing evidence on women’s economic position and proposing policy alternatives for a gender-equal economy.

Having been through a period of growth, our small team is expanding! You will lead on content for our website, newsletter and social media channels, helping us to reach new audiences and translate complex ideas into accessible and engaging short videos, infographics and other images.

WBG is committed to diversity and inclusion. We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.

 Hours:  Currently 30 hours per week for full pay during a pilot of working a shorter week ending July 2024. (In some organisations this is the 4 day week but at WBG, 30 hours can be worked over 4 or 5 days per week with flexibility). In the event that the shorter working week does not become permanent, hours will be negotiable between 30 hours and 37.5 hours per week. We are happy to consider flexible working arrangements and invite job share applications. Some out of hours working will be required for which TOIL will be given.

Location: Hybrid London / remote.  The postholder must be resident in the UK with the right to work in the UK. Office is in Vauxhall, London. Post can be worked as office based or a mixture of office/remote working with at least two days per week in the office.

Duration: 18 month contract with potential to extend subject to funding.

Salary: £36,288 pro-rata (£29,030 for 30 hours) plus 5% pension contributions.

Line management: Reports to the Head of Communications and Public Affairs

Position Objectives: 

• To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
• To coordinate responses to supporter phone calls, e-mails, and letter correspondence
• To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Location:

London (hybrid working)

Term of Employment:

Full-time

Primary Responsibilities and Duties:

• Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
• Assist with handling incoming supporter phone calls by covering for other Membership and Supporter Services staff
• Verify and input donor data, including demographic, membership, and personal information, into the membership database
• Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with the PETA Foundation US Finance Department
• Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
• Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
• Receive and sort items sent to PETA’s fur amnesty programme and transfer them to PETA’s off-site storage area 
• Perform general administrative tasks to support PETA
• Perform any other duties assigned by the supervisor

​

Requirements:

• Experience with Microsoft Windows and Microsoft Outlook
• Knowledge of animal rights issues and current PETA campaigns
• Must be willing to work from the PETA office 3 days a week
• Excellent verbal and written communication skills
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

About the organisation

We share our knowledge and practical experience to empower people to change the way they think and act about energy.

Job description

We’re looking for a proactive and enthusiastic Senior Development Manager to identify new funding opportunities and develop high quality funding proposals that generate income for CSE’s work in line with CSE’s strategy and objectives. The successful candidate will nurture new and existing partner, client, and funder relationships.

Pay and conditions

• The role is full-time, 37.5 hours per week (minimum of 30 hours to be considered for the right candidate).
• The starting salary for the role will be grade H £41,802 - £50,071
• Flexible, hybrid working permitted for this role with a minimum of two to three working days presence in the office expected.

Why choose CSE?

• Attractive pension (6% employee contribution, CSE contribute 8%).
• 25 days annual leave (plus public holidays), increasing to 27 after 10 years continuous service.
• Critical illness cover & health cash plan.
• A variety of discounts including vehicle breakdown cover, gym discounts and retail discounts on food and travel etc.
• Tech scheme, cycle scheme and bike repair surgeries.
•  Flexible working environment with hybrid working and time owed in lieu (TOIL).
• Cycle to work scheme and bike repair surgeries.
• Employee Assistance programme.
• Free weekly yoga classes.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Work effectively with others to develop funding proposals for CSE projects.
• Lead the response to competitive Invitations to Tender, which require a specific and timely response to a client’s brief and the ability to highlight and sell relevant CSE strengths and expertise.
• Support our development process by giving direction, supervision, and support to all contributing staff.
• Work with delivery teams and colleagues to set project budgets, costing work accurately using CSE’s development and financial tools.
• Ensure effective set up of new projects and facilitate the handover when a project bid has a successful outcome.
• Ensure appropriate quality checks are carried out on all proposals.

To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

All CSE staff receive training and are given study time to complete the NEA City & Guilds in Energy Awareness.

Essential attributes for this role include:

• Minimum Maths and English GCSE
• Extensive experience in a project development or fundraising role with a proven track record of securing funding for projects or services.
• Familiarity with project management practices and systems.
• A commitment to CSEs work and charitable mission.
• The ability to construct clear and effective project proposals and tender documents.
• Strong communication skills.
• Good administrative skills with a strong attention to detail and commitment to quality.
• Self-motivated with a flexible attitude and a proven ability to manage own time and multitask.
• Empathy towards the challenges people face and communities face on their journey to net-zero.
• A general understanding of sustainable energy, fuel poverty and climate change.
• Please note, the above is an overview of the skills required for this role.

To see the full list of essential and desirable skills please see the attached job description. Your application should demonstrate how you meet the criteria outlined.

How to apply:

Please complete the application form attached below, and available to download from our website, along with other supporting documents. CVs and cover letters will not be considered. Your application should demonstrate how your skills and experience relate to the essential and desirable attributes listed above for the role.

The closing date for applications is 17:00, Monday 3 June 2024 If you haven't heard from us by Wednesday 5 June 2024, please assume your application has been unsuccessful.

Interviews will take place on Tuesday 11 and Wednesday 12 June 2024 at our offices in Bristol.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

At St John's College, we're currently looking for a Property Compliance Officer to join the team.

You'll lead on day-to-day responsibilities for property, health and safety and vehicle fleet regulatory and statutory compliance at St John's College and its residential settings.

You'll routinely conduct property inspections and identify any corrective actions required, ensure that these issues are recorded, and remedial actions are followed up. You'll support with the management of the vehicle fleet, carrying out routine vehicle safety inspections, driver checks and maintain related documentation and/or systems.

You'll maintain appropriate records of reported accidents, incidents and/or dangerous occurrences and provide recommendations for improvement where required. You'll produce termly health and safety statistics for SLT, Governor and Trustee reports and other as required. You'll actively promote safe working practices and support staff and managers with the production of generic, specific or dynamic risk assessments.

We are looking for someone who has:

• Valid UK/EU driving license which is free from penalty points that relate to disqualifications or other serious road traffic offences.
• Knowledge of building, mechanical, electrical compliance in accordance with relevant health and safety legislation and/or regulations.
• Practical experience of effective risk assessment and management and able to provide professional support and advice.
• Experience of using and maintaining paper and electronic records/systems and effective compliance monitoring.

In return, we offer great benefits including a generous holiday allowance, commitment to continued professional development (CPD) and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Based in York, the Institute of Physics and Engineering in Medicine (IPEM) is an Educational Charity which acts as a Professional Body and Learned Society for a growing membership of more than 4,700 scientists, engineers and technologists working in hospitals, universities, and healthcare industries. 

IPEM is looking for an enthusiastic and proactive individual to form an important part of the team supporting our Professional Knowledge and Innovation Manager to lead on IPEM’s scientific initiatives. 

You will have an interest and aptitude for learning and be comfortable working in a demanding environment within a tight-knit team and interacting with professionals of differing and diverse backgrounds. You will be committed to delivering exceptional customer service. You will also need experience of modern IT systems and remote communication tools and be a flexible and willing collaborator. No prior knowledge of Medical Physics and Clinical Engineering or innovation is needed, however you must be committed to developing an overall understanding of the sector and sharing that knowledge with members and colleagues. Above all, you will be an enthusiastic supporter of professional knowledge and innovation with a passion for working with people and helping form IPEM’s scientific contributions to our members and to society.

You will be educated to at least A-Level, and preferably above, or have equivalent experience, with strong written and oral communications skills, strong organisational skills, excellent attention to detail and the flexibility to manage competing priorities.

You will be an important part of a growing professional community and will work with members to understand their current needs and challenges to both equip them with skills they require for future opportunities and challenges and assist the continuing professional development of the workforce.

IPEM promotes flexible working for staff. After 6 months of employment, IPEM will agree, where appropriate and at its discretion, to an employee working either permanently at home, regularly at home or from home on an ad-hoc basis.

Closing date for applications is 5pm on Thursday 6th June 2024.

Radley College is seeking an experienced, target-orientated and creative Foundation Manager, with full understanding of the running of an annual fundraising programme. This role offers an exciting opportunity for an ambitious fundraiser to join a supportive team at one of the UK's premier boys boarding schools, with an established fundraising culture and alumni relations programme. The Foundation Manager will produce all of the annual appeals (bespoke, parent deposits and all community), manage the trusts and foundations portfolio, deliver all Foundation events, produce the Foundation publications and communications.

The Foundation Manager will join a close-knit, supportive and collaborative Development Office dedicated to supporting Radley College's mission and advancing its fundraising goals. While a background in education is advantageous, we welcome candidates from various sectors, prioritising drive, energy, and passion. This position offers an exciting opportunity to make a significant impact by securing substantial financial support and building enduring relationships with donor's who share a passion for our College. 

If you have a passions for building relationships for successful fundraising, spearheading change and driving impact, strategic thinking and managing diverse campaign, experiences and innovation...we would love to hear from you. Your contributions will be pivotal in expanding our mission, empowering our community, and transforming lives. 

Radley offers a salary in the region of £37,000 to £42,000 pa  along with a generous benefits package including College sickness scheme, contributory group personal pension plan, Employee Assistance Programme, reduced membership of the school's sports centre, free parking and free school meals during term time.

The deadline for applications is 12noon, Wednesday 29 May, but we reserve the right to consider applications as they arrive. Interviews will take place  on 5 and 6 June,. Candidates are encouraged to contact the Development Director, Elisabeth Anderson, +44 (0) 1235 543151.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

We are looking to recruit a Senior Event Coordinator as part of the Events team, supporting the organisation and delivery of FIGO events – including the biennial FIGO World Congress, online and regional events, webinars and internal FIGO events – providing an excellent experience to our growing network of stakeholders.

(For further detail about this role, please review the attached Job Description and Person Specification).

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds. We are an equal pay champion and we don't ask salary history. 

Location: The role is based from FIGO House, Waterloo, London SE1 with 'blended / hybrid working' i.e. with combined office and remote working.

Do you have experience of outbound calling in a call centre environment? Do you thrive on connecting with people and making a difference? 

Look no further! Join our team as a fundraising call centre agent and contribute to world free from the fear of heart and circulatory diseases. A world without heartbreak.

About the role
As a valued member of our Customer Engagement team, your role will be pivotal in driving our support and fundraising efforts through outbound calling. Your mission is to connect with our British Heart Foundation (BHF) supporters, who are the lifeblood of our organisation.

Here’s how you’ll make a difference:

• Supporter Engagement Specialist: Connecting with our BHF supporters through outbound calls. 
• Fundraising Event Advocate: Promoting major fundraising events like the London Marathon and the London to Brighton Bike Ride. 
• Customer Experience Ambassador: Enhancing satisfaction and relationships through social media and stewardship activities. 

Working arrangements

We have two 6-month fixed term contracts available. These roles, while initially for six months, could potentially lead to permanent job opportunities.

Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday, with flexibility to work 11:00am - 07:00pm during peak event season.

This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE). 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.  

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.  

About you

• Outbound Calling Experience: You’ve honed your skills in a call centre environment, where you’ve built strong relationships over the phone. You can use your experience in this environment to enhance our customer experience and drive fundraising revenue.
• Exceptional Communication Skills: Your written and spoken English is impeccable. You’ve previously  experience engaging  with customers via social media.
• Tech Proficiency: Your computer literacy is top-notch, you have experience with Microsoft Office, CRM systems, and data entry.
• Outstanding Customer Service: World-class customer service is your mantra. Your empathy and enthusiasm radiate, and your skills enable you to facilitate informative and engaging customer interactions.
• Attention to Detail: You’re meticulous. Whether it’s accurately recording data or ensuring smooth operations, your administrative skills shine through.

What can we offer you? 
 
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. We have a strong culture of internal progression and will actively support you to develop your career within the Customer Services team and the wider organisation. 
 
Our generous staff benefits include: 
• 30 days annual leave plus bank holidays 
• Private medical insurance 
• Dental health cover 
• Contribution towards gym membership 
• Pension with employer contribution up to 10% 
• Life assurance 

My Life My Choice (MLMC) is a multi-award-winning self-advocacy charity uniquely run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire.  These established projects include a fee earning training and consultancy Professional Services team, gig buddy, travel buddy scheme, a nightclub, campaigns and self-advocacy groups.

We are now looking for a committed individual to join our Gig Buddy team. The role holder will help to deliver a broad range of social activities which increase fun, friends, confidence and independence for our members with a learning disability.

The post calls for an individual with excellent administration, communication and social skills. We need a resilient individual who thrives on regular face-to-face interaction with beneficiaries. We welcome applications from candidates with a background in working on projects in the charity sector or those who possess transferable skills.

The successful candidate will need to show a passion for empowering and raising the voices of people with learning disabilities.

MLMC not only says it values its staff but commits to them by offering an enhanced pension contribution, a Healthcare Plan (Claim up to £1,650 pa towards dental, optician, health consultations and therapy costs), Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, business mileage rate of 45p per mile, and working from home when appropriate. Free, dedicated staff parking is also available.

CHIEF EXECUTIVE OFFICER

For over 40 years, Being There, a medium sized charity, has provided practical, emotional and social support to those affected by life limiting illnesses across much of Greater Manchester. The services of the charity are delivered by an enthusiastic cohort of volunteers managed by an established and capable management team.

After steering Being There though the Pandemic and the recent economic impact on charities, our long serving CEO, Karen Mercer, is retiring. We are therefore looking to recruit a new leader for our team.

We are looking for someone who can:

· Understand and navigate the challenges of charity funding in difficult economic circumstances.

· Lead, motivate and develop the management team, administration staff and volunteers to expand the service.

· Raise the profile of the organisation.

· Seek out and develop relationships with similar organisations, client groups, existing and potential funders.

If you are interested in this challenging and rewarding role, we would be delighted to hear from you.

Part time will be considered for the right candidate.

Being There is an equal opportunities employer and is proud to have been acknowledged as an Investor in People.

We anticipate holding initial face to face interviews at one of our office locations between Tuesday 4th and Friday 7th of June 2024.

Closing Date: Friday 24th May at 12 noon.