Office administrator jobs

To provide an efficient, effective and sensitive housing management service to the Licence/ Occupational Contract Holders of Newport Mind- Mind in Gwent’s accommodation-based support services. This includes- monitoring of rental income, managing lettings, breaches of tenancy and associated administration tasks.

To ensure compliance with Renting Homes Wales Act 2022 in all instances and take immediate remedial action when this has not happened.

To work closely with the Housing and Tenancy Support (HaTs) service to maintain a high level of service, balancing letting priorities with support service delivery aims. 

Interviews to be held 1st July

Population Matters –  Director of Fundraising and Engagement

Location: Home-based with occasional travel (and a regular presence in the office).

Salary: £70k per annum, reviewed annually.

Contract: Permanent, full-time hours. 

Population Matters, the organisation shining a light on the impact our growing population is having on us and nature, is seeking a Director of Fundraising and Engagement to lead and inspire a passionate team towards achieving a global funding model that is diverse, sustainable and pioneering by 2030.

Population Matters is a small yet ambitious global organisation with a vision of a world in which our human population lives fairly and sustainability with nature and each other. With Sir David Attenborough as a patron, the charity works to campaign, inform, undertake research and do all they can to encourage an open fair-minded and constructive debate about population to achieve a better future for people and the planet. They aim to create a wave of public awareness and corresponding policy action on a growing population and unsustainable consumption.

This is an exciting time to join the organisation with a revised vision, mission and values, in conjunction with a new global strategy for 2025-2030 launched earlier in the year. 

The role of Director of Fundraising and Engagement will play a pivotal part in bringing the organisation’s five new strategic goals to life through targeted fundraising work made possible through strong relationship management, influential fundraising and engagement activity and effective partnership building with key stakeholders and donors.  Using a test and learn approach, you will develop a diverse range of donors, allies and influencers who care about the planet and who will support and amplify the charity’s work. The role will also be responsible for exploring global funding opportunities around the creation of new regional hubs and ensuring that Population Matters’ fundraising is supported by clear, compelling, positive, targeted communications.

The role will also sit on the Senior Leadership Team (SLT), working collaboratively with the CEO and other Directors to ensure the organisation delivers impact across its strategic goals.

The successful candidate will have a strong track record in successfully developing and implementing fundraising strategies or plans, including leading a high performing team, as well as experience of securing funding from international sources or experience working in an international/global context. You will also have demonstratable success in developing and/or delivering an individual giving or legacy programme as well as a philanthropy or grant-seeking function.

You will have strong relationship building skills with major donors and individual supporters, able to align their giving needs with Population Matters’ work. Excellent communication skills will be combined with a resilient and optimistic approach and the ability to work independently with professional drive. Finally you will be passionate about the vision and mission of Population Matters.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 7th July, 9.00 am. 

Location: Home-based, West Yorkshire

Closing Date: 22 June 2025

Ref: NC 1371

This Programme Manager role has been created to lead the delivery of an exciting new regional programme in West Yorkshire to support householders to progress with domestic energy retrofit. The role will lead a consortium of partners to deliver a one stop shop providing remote advice, in person advice, home visits and retrofit installation coordination across the West Yorkshire Combined Authority Area.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

The energy teams’ purpose is to enable households, small businesses, and communities to have affordable energy costs and reduce carbon emissions that contribute to climate change. We provide energy advice services, renewable energy expertise and manage and administer loans and grants for energy saving and low or zero-carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.

We manage programmes across the UK with more being added as we grow in response to demand. We collaborate and support each other, sharing expertise and best practice and innovate to deliver world-class customer experience. Our work is service-focused and seeing the impact we have on the lives of people we support is what brings us to work each day. 

What you’ll do

• Lead a consortium of partners to deliver a one stop shop providing remote advice, in person advice, home visits and retrofit installation coordination across the West Yorkshire Combined Authority Area. 

• Develop strategic partnerships across the area including with unitary authorities, energy companies and finance partners

• Coordinate the local delivery team of subcontractors as well as liaise with local partners and supply chain in the region

• Work closely with advice centre and marketing and communications colleagues as well as sub-contractors in the meeting of key performance indicators.

What you’ll bring

• Significant experience working in a project or programme management environment, ideally also in the establishment of new projects or programmes.

• Extensive project management skills/experience and/or relevant recognised qualification.

• Strong budget management skills and commercial acumen.

• Ability to create partnerships with external organisations.

• Local area knowledge by being based in the Calderdale, Leeds, Bradford, Kirklees or Wakefield area.

To apply please visit our recruitment portal via the apply button. 

Applications close 23.59, 22 June 2025. Interviews are intended to be held week commencing 30 June 2025.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

 Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the minimum criteria for a role.

Our partner is a global charity, are seeking to recruit an International Project Accountant This is an excellent opportunity for an individual to join a close-knit, collaborative team, with the role having a strong focus on finance business partnering and programme delivery.

Key Responsibilities

• Designing and strengthening financial systems, procedures and controls on grant management and compliance, regularly reviewing and updating these; and training staff as required
• Monitoring programmatic activity and spend, and maintaining the grants management tracker tool.
• Preparing financial information for internal reporting, and assisting in the  preparation of the programmes finance elements on statutory financial statements
• Overseeing the financial administration of programmes grants. This includes reviewing concept notes and proposals, preparing donor and sub-grant agreements, setting up grant codes, and preparing donor reports.
• Supporting on budget proposal development and refinement for new grant proposals; and ensuring that donor and the foundation rules on accounting, procurement and project implementation are adhered to.
• Supporting in reviewing and approving due diligence assessments on potential partners, and carrying out monitoring visits and audits of projects.
• Supporting in the preparation of and implementing the recommendations of donor grant audits.
• Undertake overseas travel (around 2-3 trips a year)

Person Specification

• Accountant with at least 3 years of experience in programmes financial accounting & reporting; developing and managing administrative systems; and budgeting, forecasting and cashflow monitoring.
• Ideally, experience of institutional grant budget proposal development, compliance, monitoring and reporting; this includes experience in managing FCDO, EU, ECHO, German government, Swedish government, and USAID funding.
• Excellent numeracy & financial analysis skills
• Intermediate/advanced knowledge of MSOffice, especially MSExcel
• Excellent command of the English language, both in a written and oral capacity.
• Strong business partnering skills, including experience of working with field staff in an INGO setting.
• Ability to work under pressure, prioritise and meet deadlines.

The organisation offers hybrid working with the successful candidate expected to be in the office in London 1-2 days/week.

A well known local charity VASA is a small charity (turnover £350k) supporting 4,000 people across Rugby, Solihull East and South Warwickshire with community activities, dementia services and our community transport service.

Following the decision of our long serving Charity Manager to move on to pastures new, we are seeking a dynamic individual to take on the role of Interim Charity Manager for an inital period of 6 months with the potential to be extended dependant subject to results and funding. The Interim will lead the charity forward building on relationships, strategy and partnerships fostered by our outgoing CM. 

Our volunteer-led services have grown in the last decade to meet the growing needs of our community thanks to our dedicated volunteers and a forward thinking Board of Trustees and ambitious strategic plan.

The interim postholder will be expected to continue on from the work of the outgoing CM and undertake an indepth review of the business, working with the trustees on the next phase of our strategic plan and look for a bold funding and operating strategy.

To continue our good work and move VASA forward the apointee will be expected to:

• Identify growth opportunities for this service either geographically and/or by expanding the types of service offerings and ensure this is staffed to enable maximum growth.
• Maximise the newly installed transport support software to ensure that VASA is obtaining optimum benefit from it.
• Seek opportunities for expanding the dementia day services offering and the number of clients served.

As external grant funding is vital for VASA the appointee will be expected to:

• Work with the local authorities currently providing grant funding with the pupose of:
  • Making clear the value of the services VASA provides.
  • Securing, and if possible, increase the current level of funding.
• Seek other funding opportunities.

As financial security and governance is paramount to the charity the appointee must:

• Ensure full compliance (Charities Commission and Companies House).
• Develop new partnerships and nurture existing partnerships.
• Lead on fundraising to ensure financial sustainability

Closing date: 29th June 2025

Interviews: 9th and 11th July 2025

Do you have experience of outbound calling in a customer service environment? Are you passionate about delivering exceptional customer service?

Would you like to help us drive increased revenue for our cause?​

Here are the skills and attributes we are looking for: 

• Experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenue 
• Passion for delivering world-class customer service
• Excellent customer service skills, with energy and empathy by telephone and in writing
• Excellent attention to detail
• Excellent administrative and time management skills to deliver results on time and within target
• High standard of written and spoken English
• Good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner

About the role

As a member of our Customer Engagement team, you will play a key role in delivering an exceptional level of service to all British Heart Foundation (BHF) customers. Your work will directly support revenue growth through a combination of inbound and outbound stewardship, including timely responses to emails, phone calls, and live chat, as well as converting leads into confirmed sales.

You will serve as the primary point of contact for defibrillator and medical sales, offering tailored advice to both B2B and B2C customers to help them make informed purchasing decisions. Your ability to understand the unique needs of each customer type will be essential in providing a high-quality, personalised experience.

In this role, you’ll identify upselling opportunities and provide expert guidance on our products, addressing any questions or concerns with professionalism and clarity. Using company data and scripted guides, you will actively pursue leads and explore new business opportunities, always with a focus on expanding our customer base.

Building and maintaining strong, professional relationships will be central to your success. You will manage the entire customer journey—from initial enquiry through to aftersales support—ensuring a seamless and positive experience throughout. Additionally, you’ll contribute to the ongoing improvement of our customer service by generating insights and recommending enhancements to our systems, processes, and overall approach.​

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. ​

About Us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 
• Private medical insurance, dental health cover, and money towards gym membership. 
• Pension scheme with employer contribution up to 10%. 
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. 
• Life assurance. 
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process

The interview process will consist of twostages. First stage interviews will be one way video interview. For those successful, there will be second stage interviews in-person which is planned for 25/06 at our Birmigham Office (B37 7YE)

Position: Programme Officer

Reporting to: Senior Programme Manager

Location: Sidcup, Greater London, and hybrid working of 1 day in the office and 4 days remote (subject to change)

Contract Type: Permanent and full-time

Starting Salary: £28,000 – £32,000 gross per annum (based on experience) plus benefits

Interested in supporting projects that make a difference to the lives of others? This is an exciting opportunity for a person to grow and develop within a challenging but fulfilling sector. The Programme Officer will work closely with both the project teams and the wider organisation to support the effective management and delivery of projects across from our London office.

Purpose

The Programme Officer will be responsible for supporting the effective implementation of project delivery activities across our portfolio, predominantly in Africa, Europe, Central Asia, and the Middle East. The post holder will support project delivery, ensuring quality expectations (internal and client), delivering within the scope and budgeted resources of projects, and in line with project timelines. They will work closely with other members of the programme delivery team, our technical team, delivery partners, and consultants to ensure projects maximise their positive impact and will also support the Senior Programme Manager to disseminate good management practice across the organisation, and advise on delivery approaches. 

Main Responsibilities

The responsibilities of the Programme Officer include the following:

1. Project Support

• Provide support to Programme Managers in the delivery of projects, ensuring projects are delivered on time, within budget and scope and comply with client contracts
• Take on the project management of assigned select projects within a determined budget/complexity threshold, ensuring that they are delivered to time and quality
• Set-up and monitor project workplans, including change requests ensuring that approvals are formally recorded and filed
• Manage day-to-day relationships with delivery partners and internal team(s) and build a solid understanding of delivery needs and timelines across projects
• Monitor and support timely client and consultant billing and invoices attached to delivery
• Support onboarding of consultants for new projects, including due diligence checks and contract preparation based on set templates
• Ensure project management software and tools are accurate and kept up to date for allocated projects
• Provide timely responses to client queries and alert the Senior Project Manager of any potential risks
• Lead duty of care and travel planning for staff and consultants, working alongside administrative officers
• Liaise closely with technical colleagues and Project Managers on project support needs.

2. Project Financial Management

• Monitor project budget performance, capturing variances and liaising with the Finance Team and Senior Programme Manager
• Monitor and support the processing of consultants’ expenses/fees against contracts and client invoices against contracts.
• Make recommendations to ensure financial outcomes are met with respect to time, quality and cost, and provide early warning of project overspend
• Prepare internal project update reporting including finances and resourcing using required management tools.

3. Organisational Support and Business Development

• Provide support in strengthening policies, procedures, and management tools for Development Pathways
• Coordinate with wider project teams to ensure technical capacity is well planned across Development Pathways’ portfolio of projects
• Signpost colleagues to relevant project management tools and processes, when required
• Support project closure processes as required, capturing and sharing lessons internally
• Provide ad hoc input to evolving organisational requirements as directed by senior members
• Assist with the identification and monitoring of business opportunities in donor markets, as requested
• Update SharePoint and ensure project data sheets are developed and up to date to facilitate bids for tenders
• Collate and share project information to support the Business Development and Communications department.

Skills, Knowledge and Behaviours

The Programme Officer will require the following combination of applied skills, knowledge, and behaviours to successfully contribute to team goals:

Required:

• An undergraduate degree in an appropriate subject 
• Around 3 years’ experience working on project support or delivery within international development,  research and/or the consultancy sector
• Ability and confidence to work independently and manage their own workflows
• Good communication skills and an ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation 
• Excellent drafting skills
• Ability to understand and effectively analyse and utilise financial information
• Proven ability to resolve problems, anticipate barriers and create practical solutions
• High IT proficiency (Microsoft Office (Word, Excel, SharePoint, etc.)
• Demonstrated attention to detail ensuring quality standards are maintained
• Ability to travel internationally when required.

Advantageous:

• Up to 3 yeaers project management experience
• Proficiency in additional languages
• Commitment to social justice and gender equality.

Reporting Lines:

This post will report to the UK Office Senior Programme Manager.

Terms of Employment and Benefits

Recruitment will be at the junior level and is a permanent and full-time post. Along with basic salary, the successful candidate would receive an attractive package of the following:

• Fulfilling work - working to make a difference to some of the world’s most under-served communities
• Flexible working – Development Pathways offers employees flexible work hours and hybrid working
• Generous time off – recharge with 30-holiday entitlement plus public/bank holidays
• Excellent health and well-being provision – access to the company private health care scheme (after the satisfactory completion of the probationary period), pension scheme, long-term sickness benefits and Employee Assistance Programme
• Group Life Insurance
• Commitment to professional development opportunities – we encourage our staff to participate in professional learning and development
• Provision of a company laptop
• Yearly working at home allowance
• Reward Scheme for involvement in winning bid work.

How to Apply

We invite interested candidates to please apply for the post by including all of the following:

1. A cover letter explaining why you are applying for this position, and how you would meet the selection criteria for the post of Programme Officer
2. A detailed CV (curriculum vitae) specifying your qualifications, education, and relevant work experience
3. All applicants will be required to specify if they have the right to work and live in the UK.

Closing date for this post will be the close of business on the 20th June 2025.

Applications should be submitted by email.

Applications will be reviewed on a rolling basis and we retain the right to close this role without notice. So, if you are interested, please apply early.

Due to the high number of applications expected, unfortunately only short-listed candidates will be contacted.

Applicants, please note the Privacy Notice on our website.

Development Pathways is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications and abilitie without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, family or parental status, or disability status.

About us

Founded in 2010, Development Pathways has grown rapidly into an internationally renowned and respected consultancy business, providing high quality consultancies and project management throughout Africa, Asia, Middle East and the Pacific in social protection, inclusive programming and management information systems. We have offices in the United Kingdom, Kenya and Australia, focused on: social protection; social and economic analysis; research and evaluation; training and capacity building; and, digital technology.

We are committed to transformative social policies to promote social justice and gender equality, women’s empowerment and social inclusion. We work hard and are passionate about what we do. We find time to discuss important issues and how we, as a company, can support initiatives that we care about.

Please note our staff have a hybrid working arrangement of 4 days remote and 1 day working in the office per week although this may be subject to change

For more information about our organisation, please visit our website.

About The Role

We are looking for an Operations Administration Assistant to provide efficient and proactive administrative and operational support to the Senior Management Team, and the wider operations and regional team as required. This role is pivotal in ensuring the smooth delivery of services by coordinating documentation, supporting data processes, and assisting with project implementation across the Trust’s care environments.

Key Responsibilities

1. Executive & Team Support

- Managing calendar, travel bookings, and expense submissions.

- Prepare and format professional reports, presentations, and briefings.

- Assist in producing communication materials, including brochures and digital content.

2. Operational Coordination

- Monitor and report on incidents, accidents, and key compliance data across services.

- Collate and maintain the KPI data from care homes and villages.

- Manage the rollout and filing of operational documents and ensure version control.

- Support collection and sharing of service updates with internal stakeholders.

3. Project Support

- Assist in implementing strategic and business continuity plans.

- Coordinate with general managers and regional managers to track project milestones.

- Maintain project documentation and follow up on action items.

4. Administrative Services

- Provide cross-functional administrative support to Operations, HR, and property teams.

- Maintain operational records, databases, and inventory systems.

- Schedule meetings, support event planning, and manage operational logistics.

5. Compliance & Process Support

- Ensure documentation and communications comply with the Trust’s policies and regulatory standards.

- Identify opportunities to improve workflow, data accuracy, and operational efficiency.

- Act as a point of contact for internal teams and external partners.

6. Executives’ PA Support

- To provide support and cover to the Executives PA as required. 

About You

The ideal person will be friendly and approachable and understand the importance of attention to detail. It is important you have the ability to prioritise tasks, have a flexible approach and good time management skills. Excellent communications skills both written and verbal are essential.

Personal Specification 

Skills & Competencies

- Highly organised with excellent attention to detail and follow-through.

- Strong written and verbal communication skills.

- Proactive, adaptable, and solutions-oriented.

- Strong interpersonal skills with the ability to build rapport across teams.

- High degree of professionalism and discretion.

Technical Skills

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Comfortable with data handling, formatting, and generating reports.

- Experience using project and document management tools (e.g., SharePoint, Teams, etc) is a plus.

Qualifications & Experience

- Degree desirable but not essential.

- Prior administrative experience in healthcare, social care, or charity sectors is advantageous.

- Basic understanding of financial processes and procurement is a bonus.

Working for Us

We offer a competitive salary, opportunities for professional development and progression and a supportive and collaborative work environment. You will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• We will pay for your DBS / PVG disclosure certificate
• Induction and commitment to ongoing learning and development
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
• Access to Blue Light Card - discount service providing members with thousands of amazing discounts online and on the high street
• Aged 18-22 – we pay at least National Living Wage rate
• Pension contributions
• Paid holidays
• Free onsite parking

*This role is being advertised as Substance Misuse Practitioner however on appointment your job title will be Complex Needs Practitioner (Recovery Worker)

You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner (Recovery Worker).

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

The purpose of the role is to engage people in a variety of interventions, using a person centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.

All Complex Needs Practitioners (Recovery Worker) work flexibly across the community and within our multi-agency partnership settings. The caseload will include a mixture of community and multi-agency referral pathways including health and social care. You will join our caring multi-disciplinary teams, to help empower you to provide quality psychosocial interventions to our diverse client groups. 

A core part of the role will be working with people to address holistic support needs across all aspects of the person’s substance use and wellbeing. This could include diverse work related to physical and emotional health, meaningful use of time, family and relationships, community engagement and activities, accommodation, physical and emotional health, offending as well as substance use (drug use and / or alcohol use).

An energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care. Experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings is essential. You’ll also need a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a Black, Asian and those in Minority Ethnic background.

This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply.

When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.

For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship. 

Aquarius Action Projects is a long-established charity (since 1982) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas.

Reporting to: Service Manager

Location: Baca office, Cambridge, England with regular travel to locations where Baca’s services are delivered.

Salary: £29,009 - £31,203 per annum for full time hours. Equivalent to £23,207 to £24,962 per annum for 30 hours. The role also comes with an allowance of £2301 (pro rata) for Cambridge cost of living.

Working hours: 30 hours a week.

About Baca: Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We are looking for a passionate and dedicated Education Coordinator to join our team and lead the delivery of our education program.

Overall Purpose: As the Education Coordinator, you will be responsible for leading, coordinating, and delivering Baca's education program. Your role will be crucial in enabling the young people we support to achieve a standard of English that allows them to enrol in local college courses and become empowered individuals.

Key Responsibilities:

• Deliver the education program creatively to meet the diverse needs of young people.
• Support the achievement of outcomes in line with Baca’s Theory of Change, including improved physical and emotional wellbeing, increased engagement with education, employment, and training, social engagement, and personal safety.
• Review and develop the education program to ensure it meets the needs of young people and college course requirements.
• Liaise with colleges and education providers to support student enrolment and ongoing academic success.
• Recruit, train, support, and supervise education volunteers, including developing volunteer resources and training packs.
• Coordinate education support from volunteers, ensuring effective matching with young people and development of appropriate activities.
• Participate in meetings to deliver services effectively.
• Oversee the education volunteering budget and resources.
• Conduct monitoring and evaluation of volunteer activities.
• Maintain accurate records and databases, including monthly and end-of-year reports.

General Responsibilities:

• Be a role model, practicing Baca’s values.
• Play an active and supportive role within the organization.
• Maintain strict confidentiality and adhere to Baca’s policies and procedures.
• Treat all staff and young people fairly and without prejudice.
• Employ correct procedures for safeguarding incidences or concerns.
• Work flexible hours as needed.

Personal Specification:

• Highly organized, able to work under pressure, and prioritize tasks effectively.
• Passionate, humble, disciplined, wise, determined, proactive, and a self-starter.
• Aligned with Baca’s values and mission.
• Flexible and able to respond to change at short notice.
• Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
• Critical and creative thinker, able to innovate solutions and make challenging decisions.
• Resilient, able to work under pressure and meet deadlines.

Experience and Skills:

• Proven experience in a similar role, coordinating services for young people.
• Teaching experience to Young People.
• Qualified teacher of English as a second language  - with ESOL/TEFL/ CELTA
• Experience working constructively as part of a team.
• Experience analysing service delivery challenges and presenting solutions.
• Experience developing and managing volunteers.
• Strong organizational, project, and time management skills.
• Excellent communication and presentation skills.
• Strong Microsoft Office skills.
• Knowledge of issues faced by unaccompanied asylum-seeking young people.
• Ability to drive/travel to all service delivery locations.
• Enhanced DBS check required.

How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Do you want to work with a leading advocacy charity organisation supporting those in need?  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

Are you keen to make a difference to people who want to be heard? 

Then come and join us here at VoiceAbility. 

We are looking for an Advocate to join our team in the Inverclyde area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

About the role 

This is an exciting opportunity for Advocates to join and shape this service covering Inverclyde Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.

About you 

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support. 

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference? 

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. 

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. 

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.  

Benefits  

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service  

5% employer pension & minimum 3% employee contribution  

Salary sacrifices pension scheme  

Separate Life Assurance Cover (equivalent of two times your annual salary)  

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc  

24/7 Employee Assistance programme  

Access to remote counselling service  

Paid Disability Leave  

Paid compassionate Leave  

Home Working Allowance   

Support with continuous professional development  

Access to Clifton Strengths Coaching for development   

Personal Development Plans  

How are staff supported to work remotely?  

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.  

When you need to travel for work, expenses will be paid (mileage or public transport costs).   

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.  

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options. 

How to apply 

To apply for this role please sign up for a recruitment account on our website. Follow the instructions to create your account, upload your CV, and complete our short application form.  

Important Dates: 

Closing date for applications; Midnight on 22 June 2025 however, VoiceAbility reserve the right to withdraw this vacancy before this date. 

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. 

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate. 

We look forward to hearing from you. 

Café and Visitor Centre Assistant

Do you have a flair for hospitality and excellent people skills?

Join an award-winning visitor centre that tells the story of a young Welsh girl changed the lives of millions!

Set on the edge of Llyn Tegid, the centre tells Mary Jones’s story through multimedia and interactive displays in a Grade 2-listed building. Complete with a picnic area, café and children’s playground, Mary Jones Pilgrim Centre offers a great time out for children and adults alike.

Position: Café and Visitor Centre Assistant

Location: Bala, North Wales

Hours: Full-time role 9 am – 5 pm Wednesday to Sundays plus Bank Holidays Part-time or job share arrangements will be considered

Salary: £25,100 per annum

Contract: Permanent

Closing Date: 30th June 2025. We are actively recruiting for this role and will be reviewing applications as they are received. Early applications are encouraged, as the position may be filled before the advert closes. If you're interested, please apply as soon as possible. 

The Role

We’re looking for people with a flair for hospitality and excellent interpersonal skills. Working as part of a team, you’ll assist in the day-to-day running of Mary Jones Pilgrim Centre. From preparing and serving fresh food in the café, to inspiring visitors with the story of Mary Jones in the visitor centre, you’ll provide guests with a first-class visitor experience.

If you want a really interesting role, set in a beautiful location… then apply today!

About You

You will have:

• Experience of dealing with members of the public, perhaps in the retail or hospitality sector
• Experience of handling money, giving customers change and cashing up the till at the end of the day

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Café, Restaurant, Visitor Centre, Café Assistant, Visitor Assistant, Retail Assistant, Shop Assistant, Hospitality Assistant, Waiter, Waitress, Front of House, Kitchen Assistant.

Cynorthwyydd Caffi a Chanolfan Ymwelwyr

Oes gen ti ddawn am letygarwch, ynghyd â sgiliau da gyda phobl?

Ymunwch â chanolfan sydd wedi ennill gwobrau am ddweud stori merch ifanc Gymreig a newidiodd fywydau miliynau!

Wedi ei leoli wrth ymyl Llyn Tegid, mae'r ganolfan yn adrodd stori Mary Jones trwy gyflwyniadau aml-gyfrwng a rhyngweithiol mewn adeilad cofrestredig Gradd 2. Gyda safle picnic, caffi a pharc chwarae i blant, mae Canolfan Pererin Mary Jones yn cynnig amser gwych i blant ac oedolion.

Rôl: Cynorthwyydd Caffi a Chanolfan Ymwelwyr

Lleoliad: Bala, gogledd Cymru

Oriau: Llawn-amser o 9yb-5yp Dydd Mercher I Ddydd Sul, gan gynnwys dyddiau G yl y Banc. Wnawn ystyried rhan-amser neu rannu swydd.

Cyflog: £25,100 y flwyddyn

Contract: Parhaol

Dyddiad Cau: Mehefin 30, 2025. Rydym yn recriwtio’n weithredol ar gyfer y rôl hon ac fe fyddwn ni’n adolygu ceisiadau pan gânt eu derbyn. Anogir ceisiadau cynnar, gan y gall y swydd gael ei llenwi cyn i’r hysbyseb ddod i ben. Os oes gennych ddiddordeb, plîs gwnewch gais cyn gynted â phosibl.

Y Rôl:

Rydym yn chwilio am bobl sydd â dawn am letygarwch. a sgiliau rhyngbersonol rhagorol. Gan weithio fel rhan o dîm, byddwch yn helpi i redeg y Ganolfan o ddydd i ddydd. O baratoi a gweini bwyd ffres yn y caffi, hyd at ysbrydoli ymwelwyr gyda stori Mary Jones yn y ganolfan ymwelwyr, byddwch yn darparu profiad a chroeso o'r radd flaenaf i'r ymwelwyr.

Os ydych am rôl wirioneddol ddiddorol, wedi'i lleoli mewn lle hardd... yna gwna gais heddiw!

Amdanat ti

Bydd gennych:

• Profiad o ddelio â’r cyhoedd, efallai yn y sector manwerthu a lletygarwch
• Profiad o ddelio â phres, rhoi newid i gwsmeriaid a chyllido'r til ar ddiwedd y dydd.

Dylech ddarparu eich CV a datganiad o 250 gair sy'n amlinellu eich diddordeb a'ch addasrwydd ar gyfer y swydd hon.

Mae'r elusen yn falch o fod yn Gyflogwr Cyfartal sy’n gwerthfawrogi amrywiaeth ac yn dymuno adlewyrchu hyn yn ei gweithleoedd. Croesawir ceisiadau gan bobl sy'n cynrychioli pob rhan o'r gymuned.

Efallai hefyd y bydd gennych brofiad mewn meysydd fel Café, Bwyty, Canolfan Ymwelwyr, Cynorthwyydd Café, Cynorthwyydd Canolfan Ymwelwyr, Cynorthwyydd Manwerthu, Cynorthwyydd Siop, Cynorthwyydd Gwesty, Gweinydd, Gweinyddes, Cynorthwyydd Cegin.

You have a good understanding of the harm caused by alcohol and drug use to adults, young people, children, families and society and a sympathetic approach to people who misuse them. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Support Worker (Community Connector – Assessment and Engagement Team).

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for three Support Workers (Community Connectors – Assessment and Engagement Team) to join our team. We have three positions available in Aylesbury.

Your challenge? To provide advice, support, advocacy and key work for recovery plans and undertake elements of assessment and case management as directed. And, all the while, we’ll expect you to operate in a way that recognises and values diversity and understands the functional model of substance use, the Recovery Agenda and the problems caused by alcohol and drug misuse.

Preferably with a NVQ 2/3 in Social Care, or willing to attain this, you are used to working to policy and procedural requirements that include child protection, vulnerable adults, confidentiality and health & safety. We’ll also be looking for good written and verbal communication skills and the ability to maintain accurate records and fulfil data requirements. A flexible approach is important too, as is a commitment to taking a client centred approach to providing services and working in a way that recognises and values diversity.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a Black, Asian and those in Minority Ethnic background.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

To apply please submit a CV and supporting statement which should clearly outline your skills and experience.

For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship. 

Aquarius Action Projects is a long established charity (since 1982) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas.

Overview

At Mustard Tree, we’re on a mission to combat poverty and prevent homelessness, driven by our core values: Belief, Dignity, Opportunity, Diversity, and Partnership.

The need for our services is greater than ever, with unprecedented demand across Greater Manchester. As our charity continues to grow, we’re striving to become a leading force for change, creating real opportunities for people to improve their economic well-being.

Role Purpose

You will be responsible for building and maintaining partnerships with hyperlocal, local, and national businesses, stewarding the organisations to become Mustard Tree’s partners, and for us to be their ‘Charity of the Year’, donating to and fundraising for the charity.

You will manage an existing caseload of these valued partners, with the opportunity to proactively create new relationships and partnerships, contacting through multiple channels, creating content, and hosting, touring, and presenting to businesses.

In addition to corporate partnerships, you will manage the recruitment and stewardship of Mustard Tree’s events fundraisers, being responsible for the administration, making sure all places are filled, planning the events, and helping all participants hit their fundraising targets.

Main Duties

Corporate Partnership

• Steward a cohort of existing Corporate Partners through email updates, calls, social media activity and booking monthly check-ins, as well as sharing infographics, case studies, events information, and newsletters when useful.
• Proactively build new relationships, ultimately securing new donors, partners, and ‘Charity of the Year’ organisations. Make it clear and easy for donors to understand what we do, how they can help, and the impact they will have.
• Host, tour, or present at a minimum of four organisations per week.
• Manage inquiries, emails, and queries relating to partnerships, corporate donations, volunteering, and events, ensuring timely responses.
• Manage the partnership inbox and work with the Fundraising team on our corporate bookings calendar.
• Work with the Fundraising and Volunteer Coordinator to plan and book Social Value Days for partners and prospective partners.
• Collaborate with the Fundraising and Communications team to develop and publish copy, advertisements, social media content, and create WordPress pages relevant to Corporate Partnership and Events.
• Host Corporate Partners for their volunteering inductions and debriefs and follow up with a thank-you email the same week.
• Manage data entry and administration surrounding partnerships, including communication, contacts, setting targets, and funds raised, through software and our CRM, for example.
• Work with the Fundraising Manager to assign new and existing partners
• Provide weekly updates on targets and expected income, and work to provide accurate forecasting.

Events Fundraising

• Manage our existing events portfolio of The Great Manchester Run, Tough Mudder, Trafford Abseil, October Half Marathon, being responsible for their success.
• Investigate and develop new events to complement our 12-month calendar.
• Empower organisations to plan independent fundraising events and create a fundraising toolkit to support this.
• Support the running of our October Fundraising Dinner
• Work with the Fundraising Manager to project events income and build a 12-month fundraising pipeline.

General Duties

• Supporting the Fundraising Team et al, including administration, cover, and events attendance when required.
• Support the Fundraising & Finance Teams with data entry, CRM updates, and the creation of KPI data when required.
• Work within health & safety guidelines and Mustard Tree policies and procedures.
• Support other staff and departments, occasionally providing practical relief cover for work-streams, operational areas, classes and clubs.
•  Take responsibility for professional development, attending training courses as required.
• Lead by example, embodying Mustard Tree values and representing the charity as required.
• Contribute towards being an environmentally responsible organisation as part of day-to-day activities, including recycling and supporting our ‘paper-light’ practices.
• Other tasks and duties relevant to the role as required by the organisation.

Role Specific Person Specification

Essential:

• Experience in fundraising, sales and/or account management.
• Experience within a client-facing role.
• Experience in stewardship and stakeholder management.
• Strong communication skills, both written and verbal, with the ability to engage with a range of stakeholders such as corporate partners, volunteers, and donors.
• A confident ability to deliver presentations, host groups and perform tours, amongst other, similar engagements.
• Organisational skills to manage multiple tasks, such as email communications and CRM management.
• Ability to plan and coordinate events, from small scale volunteering days to ‘mass participation’ fundraisers.
• Proficiency in using standard office software and email platforms, with the ability to adapt to new tools.
• Ability to work well with others, particularly in collaboration with Fundraising, HR and Communications teams.
• Alignment with Mustard Tree's core values of Belief, Dignity, Opportunity, Diversity, and Partnership.
  

Desirable:

• Knowledge of corporate and events fundraising, and how to create meaningful experiences for partners.
• Experience in supporting fundraising campaigns or initiatives.
• Experience in delivering events to scale.
• Understanding of safeguarding practices and policies related to volunteering.
• Previous experience working in a charity setting, especially in roles involving donors, stakeholders and supporters.

All Staff Competency Expectations

1. WORLD CLASS WELCOME AND CUSTOMER SERVICE

Communication Skills

• Communicates clearly, empathetically, and professionally.
• Listens actively to understand our customers' and clients' needs.
• Adapts their communication to meet individual needs and circumstances.

Customer Focused Attitude

• Creates a friendly, welcoming, and non-judgmental atmosphere for all.
• Demonstrates kindness, compassion, and respect in all interactions.
• Shows empathy for client’s experiencing challenging circumstances.

Problem Solving and Initiative

• Addresses customer and client concerns quickly and effectively.
• Is proactive in identifying and resolving potential issues.
• Escalates issues and asks for help when it is required.

Professionalism and Service Excellence

• Represents Mustard Tree internally and externally.
• Pays attention to detail, ensuring all queries are fully understood and addressed.
• Manages time effectively, balancing efficiency with quality service.
• Maintains consistency in delivering high standards of service.

Teamwork and Collaboration

• Supports colleagues and work together to achieve shared goals.

2.  PROACTIVE IN LIVING AND SHARING OUR CULTURE, VALUES AND BEHAVIOURS

Living Mustard Tree’s Values

• Embodies Belief, Dignity, Opportunity, Diversity, and Partnership in daily actions and decisions.
• Promotes a welcoming, inclusive, and respectful culture in all interactions.

Sharing Our Culture

• Represents Mustard Tree’s values positively to colleagues, customers, clients and external partners.
• Demonstrates accountability, kindness, and respect in all work and communication.

Proactivity in Engagement

• Takes personal responsibility for upholding Mustard Tree’s culture and values.
• Identifies opportunities to share and encourage positive behaviours within the team using the values cards.

Adaptability and Growth

• Is flexible and open to learning, contributing to personal growth and team resilience.
• Actively reflects on their behaviours and their impact and seeks opportunities for improvement.

Teamwork and Inclusion

• Supports colleagues in living out the values and creating a positive work environment.
• Respects and celebrates differences, contributing to a culture of kindness and belonging. 

3.  COURAGE IN PROBLEM SOLVING AND EMBRACING CHANGE TO MEET NEEDS

Proactive Problem Solving

• Takes initiative to address issues quickly and effectively.
• Uses creativity and resourcefulness to find practical solutions.
• Asks for help in solving problems where needed to ensure the task is complete.

Courage in Facing Challenges

• Approaches challenges with confidence and resilience.

Adaptability and Change

• Is flexible in responding to changing circumstances and needs.
• Embraces change as an opportunity to learn, grow, and improve.

Empathy and Understanding

• Solves problems with care and compassion, ensuring customers, clients and colleagues feel heard and valued.

Attention to Detail and Follow Through

• Ensures that problems are fully understood, addressed, and followed up appropriately.
• Prioritises tasks effectively to meet urgent needs without compromising quality.

Teamwork and Collaboration

• Supports colleagues in overcoming challenges, working together to find solutions.

4. CONFIDENT IN SAFEGUARDING AND INCIDENT MANAGEMENT

Understanding Safeguarding

• Completes the Safeguarding training and ensures they understand it.
• Is confident in identifying safeguarding concerns and taking appropriate action in line with Mustard Tree policies.

Responding to Incidents

• Acts calmly, responsibly, and professionally when managing incidents or safeguarding concerns.
• Follows Mustard Tree’s processes to report, record, and escalate issues as needed.

Awareness and Vigilance

• Is proactive and vigilant in recognising risks or signs of harm, ensuring no concern is overlooked.
• Takes ownership of ensuring a safe and respectful environment for all.

Empathy and Respect

• Treats individuals with compassion, dignity, and care during safeguarding or incident-related situations.

Personal Accountability

• Understands their role and responsibilities in safeguarding and incident management, seeking guidance when needed.

Teamwork and Collaboration

• Works with colleagues to share concerns, support one another, and manage incidents effectively

What we offer in return

• Real Living Wage employer
• Learning and development
• Free lunch
• Wellbeing support package with Smart Clinic, including 24-hour helpline
• 25 days holiday (plus extra holiday on your birthday)
• Defined contribution pension scheme