Job Description

Job Title: Inspiring Governance Programmes Customer Services Administrator 

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose:  A great opportunity to take on the role within a team delivering government funded programmes. The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and matching them to opportunities within schools and Further Education (FE) providers through an online technology platform. 

This key post within the Inspiring Governance Matching and Customer Service Team is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration:  £20-22k (includes London allowance) per annum pro rata

Appointment Terms:  Preferable immediate start. Contract to 31st August 2020 with possible option for extension

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and written statement addressing how the candidate meets the range of  Personal Specification criteria – Applications will not be accepted without a minimum of the Essential Criteria being addressed

The Role

The role works within a friendly team providing day to day customer support for those looking to volunteer as a school governor and those looking to recruit volunteers as school governors. The appointed person will work closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes, Matching and Customer Service (who will provide overall direction for this area of work).

In the role you will be expected to:

Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries and on occasions liaising with V.I.P Volunteers, helping them find a suitable governor position matching their skills and experience to the needs of the Recruiters. This role will have a particular focus on completing daily tasks to support Volunteers and Recruiters in the London and North East regions of England, helping schools to make matches in these areas. The role will also undertake other day to day governance programmes administrative tasks, enquiries and projects as appropriate and ensuring data is clean and up to date.

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process

We work with contacts looking to recruit and appoint governors across a number of their schools or academies and call them ‘multi-school’ recruiters. This includes local authority contacts, clerks and multi-academy trusts.

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries; this includes working with and, developing strong relationships with Local Authorities, Diocese’s and Multiple Academy Trusts in London and the North East of England
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools in the North East of England and London
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions. This role will work particularly closely with the person undertaking the North East Regional Manager role

Day to day support for  the school governor recruitment process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Service to support a variety of users recruiting governors including Local Authorities, Dioceses and Multiple Academy Trusts in London and the North East of England
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors with focus on London and North East of England Regions
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools
  • Responding to Regional Enquiries creating new and better processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
  • Contacting schools within London to promote the benefits of the Inspiring Governance Service and managing these relationships

• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (five Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to our partners the National Governance Association (NGA) and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide administrative support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers including documentation;
  • Producing the weekly team meeting agenda and organising room bookings and liaise with other colleagues, and wider Education and Employers staff as appropriate; 
  • Via the use of reports, undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

We are looking for a highly motivated individual who is focussed and capable of absorbing  information quickly and  confidently, handling voluminous workloads in order to meet challenging KPIs. The successful candidate will be passionate about delivering outstanding customer service and developing and maintaining relationships with professional organisations including Local Authorities, Diocese’s and Multi-Academy Trusts, whilst assisting Volunteers to find a suitable governor position. This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people in schools.

Person Specification

In addition to your CV, please provide a written statement that addresses all of the criteria in the person specification below. Please make your statement no longer than two sides of A4, giving examples from your professional, volunteering or personal experience.

Skills Required

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – this will be tested at interview and via a test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to detail, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge of the not for profit sector

• Experience of working in an account management or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Knowledge

Essential

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Personal Attributes

Essential

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets
• Punctual and reliable

Desirable

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

Relevant Experience and Attainments

• Experience of delivering a good customer experience in an office environment
• Good level of education, ideally at graduate level

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a friendly team made up of London based and regional staff.

Nene Park Trust is looking for a Senior Administrative Officer to provide effective administrative support across all areas of the organisation, from human resource administration to supporting our Park Management Team. 
 
The role will work alongside a wider team of Administrative Support Officers, supporting the Office Manager in ensuring that high-quality administrative support is provided to assist the organisation in delivering high standards of service.
 
In addition, this role will act as a first point of contact at the Trust office/Visitor Centre by receiving and welcoming visitors and contractors, providing hospitality, and personally dealing with enquiries and room bookings, where appropriate.
 
All applications must be made on the forms provided and submitted to the Nene Park Trust offices by 09:00 on Monday 17 February. See further details in the Recruitment Pack.

Are you passionate about leading and developing high performing teams? Are you comfortable working in a fast-paced, results-oriented environment? We are a mental health charity delivering high quality services to people with mental health conditions to help them gain and retain employment.  We are looking for an experienced team manager to lead a team of up to 8 employment specialists across North-West & West London to deliver high quality support to our clients, building strong relationships with partners and contributing to the overall development of our service. 

Job ref.: TE/TL/CHJ/122019 || Location: North-West & West London || Hours: 36Hrs/week

Key responsibilities and duties :

1. Lead the delivery of high quality IPS services in the borough localities as well as a team of Employment Specialists, ensuring that the service is fully integrated with other service providers and networks in the borough. 
2. Develop a person-centred and results orientated culture, lead and motivate the team to deliver a high quality, personalised service that focuses on progress into employment and improved wellbeing of our service users. 
3. Develop and maintain trusting relationships with key partners – including referral and commissioning partners – to implement positive working arrangements that support integrated working, achieving results and providing high quality feedback on performance.

Want to apply now?

Download our recruitment pack and the Equalities Monitoring Form. If you'd like more information about the role, contact our HR Admin Tayah Julien (you can find her details in the job advert on our website). Please email us your CV and covering letter expressing why you think you'd be the best person for the role. Please make sure you also attach the Twining Equalities Monitoring Form and add the job reference in the subject box. Only full and complete applications will be considered. 

Application deadline – 21st January (midnight) || Interviews - w/c 27th January

Twining Enterprise is an equal opportunities employer and welcomes applications from people with lived experience of mental health conditions. We are also a Disability Confident, Mindful and Living Wage employer.

Are you passionate about Social Justice and understand issues of HIV and Christian faith? CAPS 'grass roots' charity seeks a leader to strategically develop our services over 2/3 years. This is the first f/t post with a view to establishing a team to include p/t Pastoral Support Worker and p/t Education Worker by 2022. Your role will be very 'hands on' ensuring that CAPS HIV pastoral support for PLWH in London, Manchester and nationally is maintained and developed. You will understand what 'a preferrential option for the poor' means within a HIV community setting, and be competent in delivering community based workshops and education events. You will support trustees to ensure longer term sutainability of CAPS pastoral and educational services within the UK. You will represent CAPS within the HIV sector and within the churches, strengthening existing partnerships and establishing new relationships with NHS clinics, local govt. commissioners, church groups, funders and relevant vol sector agencies. Flexible working conditions are available for a suitable candidate with relevant experience of working with marginalised groups, who has strong organisational skills, and the capacity to lead strategically, regardless of HIV status.

Position Summary:

The CLWC Administrative Assistant works with the CLWC Executive Administrator under the direction of the Training and Church Ministry Director and handles duties relating to the Christian Life and Witness Course training programme.  This includes overseeing the Counsellor Application process in preparation for the Graham Tour in 2020.  The CLWC Administrative Assistant serves to provide administrative support; must be highly organised; with excellent communication skills and be a good team player. The ability to multi-task, while maintaining complex schedules and meeting deadlines is essential in this position. Other skills required for this role include, being resourceful, good problem-solving skills and the ability to implement administrative processes with a willingness to learn and carry out instructions and complete all tasks to a high standard. This is a part-time role covering 1 to 2 days per week with some flexibility.

Responsibilities and Duties:

• Demonstrates Christian values and behaviour that is reflective of the standards, policies and the Statement of Faith established for an employee of BGEA.
• Demonstrates a commitment to the values, vision and mission of the organisation.
• Communicates effectively with team members and when dealing with people externally.
• Plan and implement administrative processes as directed, for the training department.
• Maintains accuracy and follows procedures when performing functions.
• Maintains the protection and confidentiality of records database information.
• Manages workflow, ensuring that deadlines are met and work is completed correctly based on requirements and personal skills, and as assigned by the Executive Administrator in ONE OR MORE of the following areas:

• Manage administrative processes for the Training Programme
• Co-ordinate and assist training peers on the Training Programme
• Assist in organising training events for CLWC trainers including location, catering, travel arrangements, hotels, transportation, etc.
• Assist with CLWC registrations and course attendance.
•  Ensure that all administrative processes are in place for CLWC and that they are being followed – including (co-labour) and post event administrative tasks.
• Initiate and monitor communication related to CLWC with Christian churches, denominations, and leaders.
• Respond to enquiries and requests for information about the CLWC.
• Assist with opening marketing pathways to present the Training Programme through existing BGEA pathways and new pathways.
• Organise logistics for travel and meetings.
• Assist with general administrative tasks as needed.

Competencies required:

• Servant Leader: Upholds Christian values with the ability to lead by example and have a heart for service.
• Communication: Strong communications skills; ability to express oneself professionally, both written and verbally when interacting with people internally and externally.
• Teamwork: Ability to work well within a team and individually.
• Proactive: Proactive in implementing administrative processes and assess practices to improve efficiencies.
• Problem Solving: Ability to assess problems and seek to implement solutions.
• Flexibility: Ability to adapt quickly to fit with changing conditions, tasks, responsibilities, or people.
• Thorough: Have good attention to detail, with emphasis on communication, time management and accurate record-keeping.
• Multi-task: Ability to multi-task, be well-organized and work well under pressure.

Education and Experience:

• Diploma in related discipline or equivalent work experience.
• Good competence in speaking and writing English
• Experience in working with a variety of church denominations desirable, but not essential.
• Proficiency in MS Office suite, particularly Word but also basic abilities with Excel and limited PowerPoint competence.

This role is part time, 1-2 days per week

There is a requirement for the job holder to have a personal commitment to the Christian faith as functions within this role will require knowledge and personal experience of the Christian faith.

Phyllis Tuckwell Hospice Care provides supportive and end of life care for people affected by cancer or other serious progressive illness. Phyllis Tuckwell is based in Farnham and Guildford and serves a population of 550,000 across West Surrey and NE Hampshire.

Clinical Administrator – Patient & Family Support Team – Farnham/Beacon

22.5 hours per week, over 3 days Monday, Tuesday and Wednesday (as part of a job share)

Starting salary £12,600 rising to £13,423 per annum, following successful completion of a 6 month trial period

This is an exciting opportunity for a high level, competent and professional administrator to work as a part of our busy Clinical Administration Team. The role provides administrative support to our clinical staff and will involve liaising with external healthcare professionals as well as patients and their families.  You will be supporting both the Patient & Family Support Team and our Advice and Referral Team.  The role will primarily be based at our site in Farnham but may involve some working at our Beacon Centre, in Guildford, as required.  The role also may require some shift work, weekend and public holiday working.

We are looking for dedicated people who share our values and passion for delivering quality end of life care.

Successful applicants will possess:

• Proven experience as an administrator, secretary or equivalent

• An enthusiastic and “can do” attitude to work

• Excellent interpersonal and communication skills, particularly in dealing with sensitive and emotional situations

• The ability to work both independently and within a busy team

In return we offer:

• 6 weeks paid holiday (pro rata)

• Group Personal Pension Plan

• Health Cash Plan Scheme

• Employee Assistance Programme

• Staff Benefit Scheme

• Training and development opportunities

An informal visit is strongly recommended.  To arrange this, or to discuss the role further, please contact Julia Edwards, Clinical Administration Manager.

Closing date for receipt of completed applications Friday 24th January 2020

Interviews to be held on 3rd & 4th February 2020

This post is subject to an enhanced Disclosure and Barring Service check.

Phyllis Tuckwell Hospice Care, Waverley Lane, Farnham, Surrey, GU9 8BL

NO MEDIA OR AGENCIES

Offering an excellent benefits package, a friendly and supportive team, and opportunities for professional and personal development, we are looking for a friendly Team Leader to join our team.

The Forward Trust is a social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction and move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past.

T he Role

You will be responsible for managing and supporting a team of Senior Psychotherapists and Psychological Wellbeing Practitioners as a practice lead to deliver a responsive, high quality service in line with CQC requirements.

The Team Leader will work between the HMP Hollesley Bay, HMP Warren Hill and HMP High Point sites.

Responsibilities for the Team Leader:

* Supporting and developing your team of Practitioners, who deliver psychological interventions, and their performance
* Building strong relationships with colleagues in the unit
* Managing a small number of complex cases
* Motivating the team to ensure KPIs, deadlines and quality standards are met and take an active role in implementing and achieving them
* Ensuring that interventions are delivered in accordance with the needs of the service users
* Delivering on performance targets set by Forward, commissioners and the prime contractor
* Managing resources effectively in order to meet targets and deadlines in accordance with contractual standards
* Supporting the Regional Manager to ensure data accuracy and data submission deadlines are met
* Undertaking reviews and adaptations of the service delivery model
* Attending daily meetings
* Carrying out regular service audits, and developing action plans to ensure that any issues are escalated and addressed in a timely manner

Requirements for the Team Leader :

Previous experience:

* A relevant Mental Health support or substance misuse qualification
* Demonstrable experience in the management of teams, performance and development
* Knowledge and experience of implementing formal procedures and policies
* A genuine interest in motivating and developing people
* Previous experience working in a prison environment

Skills :

* Project and time management skills
* Strong people management and leadership skills
* Excellent coordination, organisation and multitasking skills
* Approachable, friendly and able to build strong professional relationships
* Able to work across sites as required
* Strong communication and interpersonal skills
* Proactivity, adaptability and confidence
* Hardworking and dedicated

Administration Assistant

We are one of the largest learning disability charities in the UK, supporting 2,900 people through our friendly, supportive, creative and diverse teams.

We are looking for an organised and efficient administrator to join our friendly team. You will assist in the administration of the service through provision of generic administrative functions and allocated tasks including HR tasks.

Additionally, you will participate in the administration team meetings and other relevant meetings and discussions as required, taking minutes of meetings and writing up accordingly.

Working with us is great as we are very flexible, and you can fit your other commitments in easily. However, it is important that you are available to work on a Monday morning due to meeting reporting deadlines.

Salary: £8.21 per hour

Hours: Part time, Permanent - 15 Hours

Location: Bristol, BS6 5ER

What we Offer

20 days holiday increasing to 25 days after first year, automatic work-place pension enrolment, access to the Hft Plus benefits package (discounts and rewards across shops, restaurants, gym membership and days out), an Employee Assistance Programme, annual staff award schemes, access to award winning training and development.

With experience of working in administration, you will need the ability to prioritise a busy work schedule and meet set deadline. Effective communication skills are essential to deal with incoming telephone calls, a wide range of internal and external customers and the varied queries that arise.

You will be involved in a wide range of administrative tasks which requires excellent organisational abilities. The role involves regular use of Word, Excel, Outlook and databases, so IT skills are essential.

Join us and help us change lives.

Closing date: Saturday 8th February 2020

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Administrator, Administration, Administrative Assistant, Office Administrator, Admin Assistant, Office Admin, Office Assistant, Team Administrator etc.

Ref: 91227

NCRI Administrator (Business Operations)

Salary: Circa £23,880 per annum

Location: London Office - Stratford with potential flexible

Term: 12 months fixed term contract, fulltime#

Closing Date: 26th January 2020, 23:53pm

National Cancer Research Institute (NCRI) is recruiting a talented candidate who is ready to fill an exciting and challenging role as a Finance Administrator supporting the CEO and Business Operations team. You will be responsible for the efficient and effective operation of the team through your diary management, finance related-tasks, and logistical support experience. You will be joining NCRI in its ambitious focus on accelerating progress in cancer-related research through collaboration.  

Some of the responsibilities you can expect in this role are:

• Managing finance queries to the central mailbox
• Processing expenses
• Credit control and accounts receivable requests
• Supporting the Operations Manager and CEO through scheduling and booking meetings with internal and external stakeholders, travel and general diary management
• Supporting with venue logistics for meetings
• Other ad-hoc administrative tasks

This role is well suited to an enthusiastic, flexible and proactive administrator with some knowledge and experience of financial administration and who has a keen interest in developing experience in a financial role. This is a close-knit hardworking team providing opportunities to learn. The successful applicant will join a team committed to NCRI’s purpose of improving health and quality of life by accelerating research progress for patient and public benefit.

Requirements for the role include:

• Some experience of finance-related administration and willingness to learn further
• Understanding and use of Excel
• Experience of processing expense claims, invoices and purchase orders

• Experience of diary and travel management
• Effective communication skills
• An ability to multi-task and meet deadlines whilst maintaining the quality of work

Desirable:

• Knowledge or previous experience of the charity sector or medical research would be

If this sounds like the kind of role that interests you, submit an application today to be considered.

Further information and how to apply

Please submit your CV and a cover letter.

Closing Date: Sunday 26th January 2020, 23:55pm

Itad is a leading international development consultancy providing technical advice to governments, foundations, multilateral agencies and non-profits on how to maximise the impact of their investments. We have a 30-year track record of providing our clients with the information and insight they need to make development work smarter, produce better results and improve people’s lives.

Our knowledge and expertise are grouped around Practice areas including Fragile and Conflict-Affected Settings (FCAS), Human Development, Inclusive Growth, Climate Change Social Protection and Livelihoods, and Governance and Institutional Strengthening.We continue to grow in size, commercial performance and professional reputation and we are increasingly recognised as a global leader with a diverse client base including international development agencies and philanthropic foundations.   

Department Overview

Our Finance Department aims to be a true business partner, sitting in the heart of the business, and providing business support and technical expertise to safeguard the company’s financial assets, aid decision making, and support future growth. 

We achieve this through two primary functions.  The Central Finance function provides business support to the Board in the form of financial reporting and commentary, financial projections, and technical advice.  Being primarily Financial Accounting focused, the centralised function’s purpose is to safeguard Itad’s financial assets, and ensure statutory, tax, and filing compliance, maintain a robust internal control environment, promote best practice throughout the organisation, and provide technical expertise to internal customers.

The Finance Business Partnering function provides business support to the Practices to analyse, explain and predict Revenue and Gross Profit performance, with the view to aid commercial decisions.  The Commercial Finance function also contributes to the fulfilment of financial reporting contractual obligations to the customers.

The Role

The Finance Administrator is part of the Central Finance Team.  This supporting role is instrumental to the smooth running of the transactional processing function.  It involves managing the accounts mailbox as well as a number of finance administration duties related, in the main, to purchase ledger.

The role also includes other administration responsibilities such as dealing with petty cash, setting up vendors and payment runs. There are a number of additional ad-hoc tasks such as liaising with the Project Management Unit on invoice or payment related queries, supporting the business on credit card/ expense queries and archiving documents.

The Candidate

You will have relevant experience within a similar role, ideally where purchase ledger has been the main focus. You are comfortable working with accountancy software, preferably Navision. With a keen eye for accuracy you will be able to process high volumes of purchase invoices and credit card expenses daily.

As a relationship investor you will use your good communication skills to liaise with the rest of the organisation in order to get all documentation processed in a timely manner. 

Other key skills that you have include the ability to multi task, prioritise your workload and work within tight deadlines. You will be proactive and have a positive attitude to work, actively learning in a fast-paced environment and demonstrating your ability to be a team player.

The salary for this role is up to £23K, depending on your skills and experience. This role is based at our office in Hove, approximately one hour from London.

In addition, we also offer, 24 days holiday plus additional time off over Christmas, matched company pension up to 5%, and a discretionary bonus.  Other benefits include Cycle to Work scheme, eyecare vouchers, weekly fruit, and subsidised yoga classes in our offices.

The deadline for application is Wednesday 12th February at 9am, however please note we will be reviewed on a rolling basis. Interviews to be held week of the 24th February. 

Administration Assistant – Name a Puppy

Burghfield, Reading, RG7 3YG

£17,879 to £18,931 per annum pro rata

10 Month Fixed Term Contract

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as an Administration Assistant within the dedicated Name a Puppy team.

The role

The main purpose of this role is to provide general administrative support to the Name a Puppy team and specific support to the fulfilment of the Name a Puppy high value fundraising product, ensuring SLAs are met and an excellent level of customer service is provided.

Who we’re looking for

You will be able to demonstrable evidence of willingness and ability to deliver the highest standards of customer care, and of strong communication and interpersonal skills (written and oral). You will have a willingness to go over and above to ensure the very best service at all times, and to work as part of a team to get the job done.

Benefits

This role is 9am to 5pm, 35 hours per week, with 26 days paid holiday (excluding bank holidays) (pro rata) a year. As a charity, we’re always keen to support flexible working as best we can. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

ABOUT US

Our purpose is to build a movement for responsible leadership. We were set up in response to growing concern about the deficit of public trust in significant institutions. We believe that if we can help create more sustainable, open and fair organisations, we will all win. That is our challenge.

We work closely with a group of 25 major organisations from across the private, public and social sectors (ranging from the Civil Service, Met Police and British Army to Tesco, easyJet, Barclays, BCG and Save the Children). Our Fellowship programme brings together a diverse group of exceptional senior leaders from these organisations to explore the principles and practices of responsible leadership, and the challenges facing business and society. We are moving into the next phase of our growth and are excited about the potential to significantly boost our impact.

We were certified as a B-Corporation in 2018 which ensures we practice what we preach and run a responsible business ourselves. Our team come from a range of different backgrounds, from a strategy consulting firm and innovation agency to a major bank and No 10 Downing Street. We’re proud to work with many of the UK’s leading experts on responsible leadership, and we also benefit from the support of some of the UK’s most senior leaders (ranging from the Head of the Armed Forces to the Chairman of Barclays and our Chairman, Sir Anthony Salz).

THE ROLE

We’re looking for an organised and bright new team member to support our team operations, including financial and HR administration, and office support. The role will be varied, supporting across the whole team, and you’ll be learning fast in an entrepreneurial environment. For the right person there is plenty of scope to develop and grow in your role and take on more responsibility. You will report to the Head of Operations & Finance, and your responsibilities will include, but won’t be limited to:

Finance Administration

• Basic Financial bookkeeping including processing payments, expenses and invoices
• Submitting invoices to our partner organisations and liaising with their finance contacts
• Supporting the Head of Operations & Finance with financial reporting
• Liaising with our accountants on basic financial matters
• Supporting with payroll and tax returns

Operations Administration

• Administering our staff policies and procedures from recruitment and annual reviews through to our team policies on areas such as diversity & inclusion and health & safety
• Supporting our B-Corporation processes, making sure we meet the highest standards of social and environmental performance, transparency and accountability
• Supporting our team development, ensuring that the team continue to learn and develop their skills and expertise within their roles and on the subject of responsible business
• Taking a lead on helping us to become more environmentally friendly
• Supporting procedures to ensure we maintain strong cyber and data security

Office Administration

• General office management – including welcoming visitors, monitoring and maintaining office supplies, ensuring our data is up to date and liaising with our landlord on day-to-day matters
• Managing the office technology and liaising with our tech support suppliers
• Ad hoc support to the Head of Operations & Finance

ABOUT YOU

We don’t expect the person we hire to have ALL the following but hopefully this gives you a sense of what would enable you to thrive in this role and in our team:

Apply if...

• You enjoy, and are good at, working with numbers and are keen to develop your financial expertise
• You have strong written skills
• You would like a varied role that covers a number of aspects of working within a growing, entrepreneurial business
• You are attentive to detail and highly organised, confident in your ability to co-ordinate multiple tasks, manage competing priorities and work to tight deadlines
• You are a quick learner, proactive and like to be hands-on and get things done
• You can think and plan ahead, and like to get stuck in to a range of different jobs
• You are adaptable and able to manage competing priorities. Our priorities regularly change and so you must be comfortable with being flexible to respond to that, whilst not losing focus on your longer term projects
• You would love to learn about running a successful social enterprise with big ambitions to have a meaningful impact on the world, and are excited by the prospect of joining our journey
• You are interested in how people learn, both in terms of the work we do, and supporting the training and development of our internal team

You'll love it here if you…

• Are passionate about being efficient, resourceful, creative and a great problem solver
• Have a strong collaborative work ethic, are optimistic, bring warmth and good humour to work, and positive intent to every situation
• Are fascinated by different organisations and sectors, and would enjoy working with some of the UK’s most influential institutions
• Have a curious mind and are always open to the insights and perspectives of others
• Love the idea of working for an organisation where people share your values and are fully focused on making a meaningful impact on the world
• Would enjoy working in a fast-paced environment, are happy to work without a big support structure around you, and would like to grow with a small but ambitious organisation as it develops over time

BENEFITS

• Private health insurance with Vitality (which also provides discounted gym membership)
• Pension allowance (5% matched contribution)
• A book allowance to build the Forward Institute library
• Generous opportunities for Training & Development
• Generous holiday allowance – and a sensible approach to flexible working
• The opportunity to shape the activity of a high profile initiative
• Working for an organisation where we take our values and purpose seriously, and work hard to practice what we ‘preach’
• An intense but fun working environment, where everyone is enthusiastic about their job (as well as things outside it)

To apply, please send a CV and covering letter explaining why you are interested in the role to the email below by 9am on 27th January.

We are seeking a highly motivated Recruitment Administrator to join our Recruitment team based in our friendly, busy Head Office near the town center of Stockport, 5 minutes’ walk from the train station. This would be a great opportunity for a graduate who has interest in developing a career in Recruitment for a not-for-profit organisation.

For this interesting and varied role you will be responsible for proofing and advertising recruitment focused job advertisements online, in addition to the production and review of associated job descriptions and interview question sets. Additionally, you will provide first class customer service to applicants and managers and will support the wider Recruitment department with other functions such as the processing of applications, maintaining department records, Probationary Review paperwork and dealing with applicant queries.

As part of a central department of the organisation, other duties central to this role will include providing supporting with scheduled CQC inspection requests and the maintenance of related systems and records.

You must have excellent written and verbal communication skills with the ability to work flexibly under pressure in order to meet deadlines. You will have proficient working knowledge of Microsoft Office packages including Word and Excel and will have a confident but polite telephone manner. Additionally you will have strong administration skills and an excellent standard of English to proof read text for inaccuracies and create high standard role specific texts.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support. We are a proud Stonewall Diversity Champion organisation and holder of the Investors in People Silver Award.

Our range of employee benefits includes:

• Guaranteed Contracted Hours, 37.5 hours per week

• Free life assurance

• Pension with company contribution

• A range of employee discounts

This is a full time role over five days with occasional weekend shift support for our Out of Hours On-Call desk. Interviews will be carried out as applications are received.