Team administrator jobs

We exist to improve awareness and understanding of these conditions, to support those affected, and ultimately to find a cure.

We work to deliver activities across four key themes: Empowerment, Awareness, Healthcare and Research. We believe that our work across these areas will bring about real and lasting change for people living with Scleroderma and Raynaud’s.

We are now at a very exciting point in our organization’s journey towards ensuring that no one has to have their life limited by Scleroderma and Raynaud’s. As part of this, we are now looking for a driven individual with strong project and stakeholder relationship skills to help us deliver our support and services offering to our community of people living with Scleroderma and Raynaud’s.

We are looking for an administrator to join us to help deliver key functions across the organisation.

Job Purpose

• Maintain essential administrative functions and effective enquiry handling/Customer Support.

Key Relationships

Internal: Staff, Line Manager, Senior Management Team, and Trustees.

External: Fundraisers, Members, Volunteers and Supporters.

MAIN DUTIES AND RESPONSIBILITIES

Administrative Support

• Respond to all customer contacts across phone and email.
• Support fundraisers, donors and supporters by working closely with the Income Generation Team and sending relevant information when required.
• Communicate effectively with all customers and provide a high level of customer service across a broad range of supporters.
• Resolve customer complaints appropriately within guidelines and resolve to a level that encourages loyalty from our supporters.
• Provide feedback to the relevant departments where issues have been raised in response to customer feedback and escalate outstanding issues to the relevant Manager.

Operations

• Diligently capture supporter data to build the knowledge base and ensure a 360 profile of supporters is developed and maintained.
• Process supporter transactions using the CRM system.
• Assist the Fundraising team as required to ensure donors receive the appropriate thank you messaging.
• Ensure all donation administration is accurately assigned, ensuring that high standards of financial and donor records are kept, the supporter database is maintained and all activities are conducted in line with the current legislation relating to charitable activities and SRUK policies.
• Provide general day-to-day administrative support for SRUK office.

Diary management

• Provide administrative support to the senior management team.
• Setting team-meeting dates, preparing agendas and record keeping.
• Diary support to the SMT as needed.

Other Duties

• To be prepared to be away from home overnight, as the job reasonably demands.
• To undertake any other works as could be reasonably expected.

We will interviewing suitable candidates quickly.

Do you enjoy spending time online, shopping for the latest tech and getting yourself or others a bargain? If that sounds like you, read on.

Age UK's Ecommerce team is recruiting for an eBay Administrator in our warehouse located in Warrington.

We're looking for someone that has an eye for detail and is used to working on own initiative in a fast-paced environment, alongside helping out your colleagues and being a great team player!

You might enjoy a mix of both working online and being on your feet.

Daily tasks as eBay Administrator will include, listing items on Age UK's eBay platform, picking and packing orders and inputting accurate records on our in-house systems.

Age UK's eBay division is rapidly growing and you'll have the opportunity to grow with us as we develop our platform further, whether that's researching high-value collectables or seeking out pre-loved items that we can add to our eBay store.

We'd love to hear from you if you have an Ecommerce background or have previously worked within an Administrative role but you're still keen to be hands-on.

You will have:

• Intermediate Microsoft based programmes skills including Word, Excel, and Outlook
• The ability to work on own initiative and as part of a team
• A can-do attitude
• Ability to work under pressure and achieve company KPI's
• An understanding and passion for online selling, specifically eBay
• Ability to interpret financial statistics
• Ideally some experience working in a marketing/online trading/Ecommerce environment

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Heka Fitness & Wellbeing Benefit.
* You Did It Awards - recognition awards from £100-250.

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Who we are

Our vision is a world where difference is valued, and diversity is celebrated. A world where everyone has the same rights, freedoms, choices, and opportunities.

Surrey Coalition of Disabled People is an innovative organisation that is led by disabled people working together to achieve our vision.

Introduction to the role

This will provide general administrative support to the Involvement Team as well as specific administrative tasks to support the Community Champions.

Purpose of the role

The Administrator will undertake general admin to support the Involvement Team.  The Administrator will also support the delivery of Community Champions communications so that the Disabled community is better informed of key public health messages, and so that the public health team is better informed of the issues that the Disabled community is facing. 

Main responsibilities

• Provide administrative support to teams across the organisation including sending emails, agendas and other papers for meetings/events
• Producing and distributing minutes of live and pre-recorded meetings
• Completing data quality monitoring tasks on our website
• Filing, scanning, copying, leading mail-outs and producing audio recordings
• Providing administrative support to the Community Champions programme
• Any other administrative support for work across the organisation

​We are looking for someone who has:  

• Excellent administrative skills
• A highly organised approach 
• The ability to motivate themselves 
• Good communication skills  
• Experience of organising their own diary/workload
• Good technology and IT skills, including Microsoft Word, Excel, Microsoft Forms/survey monkey and databases. 
• An interest in working with disabled people and unpaid/family carers
• The ability to work from our office in Burpham
• Live within Surrey or North East Hampshire
• An understanding of GDPR and adult safeguarding principles

This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise this for you if you are successful). 

This is an exciting opportunity for an experienced, flexible and enthusiastic administrator to lead the delivery of comprehensive and effective clerical support to our client's Senior Care Leadership Team (SCLT) and the wider care team as required.

Administrator Responsibilities:

Duties will include providing administrative and co-ordination support to SCLT Care Projects including staff and family engagement. To produce management information and reports for the SCLT as required.

Administrator Requirements:

To be successful you must be highly organised, able to prioritise a busy workload, have an eye for detail and strong all round communication skills. Competent IT skills including working knowledge of MS Excel, Word, PowerPoint and Outlook, as well as experience using databases is essential.

Experience of working within a health or social care setting would be advantageous.

Our client is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. They welcome applications from all sections of the community.

About our client:

They are a successful registered charity dedicated to the provision of hospice care for children with life limiting conditions and their families from the South West.

Why Work For Them?

Benefits include: personal pension scheme with 7% employer contribution, 27 days (plus bank holidays) holiday entitlement which increases with service, enhanced sick pay scheme, family friendly policies, occupational health, wellbeing and counselling services, group life insurance scheme, training and development opportunities, a chance to make a real difference, green agenda.

This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of our highly successful client as an organisation and local employer.

Location: Barnstaple, Devon
Contract Type: Permanent
Hours: Full Time, 37 per week (Mon - Fri)
Salary: £23,878 - £26,978 per annum plus benefits

Closing date: 17 July 2022
Anticipated interviews: W/C 1st August TBC

You may have experience of the following: Administrator, Care Administration Assistant, Healthcare Administration Assistant, Healthcare Administrator, Clerical Assistant, Office Assistant, Medical Secretary, Administration Assistant, Business Support Assistant, etc.

Ref: 134 328

You have administration/secretarial experience, great customer service skills and consider yourself a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as an Administrator.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We are looking for someone like you to play a vital support role at our supported housing service in East Molesey. Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of completing financial returns/ records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to deadlines. You will work closely with the Service Manager to devise and implement administrative and financial systems as well as maintaining efficient and up to date records of all financial transactions, including petty cash systems and client funds.

The salary for this post is £21,554 per annum, plus £650 one-time payment if you start no later than 1st September 2022. This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

So, are you ready to take on this rewarding role that comes with some really great benefits including 25 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities?

To apply please visit our website.

Closing Date for applications is 28 July 2022 (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received) .

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview, please contact the recruitment team to discuss.

Title: Administrator
Salary: £17,290 - £18,018 per annum
Hours/Contract: 35 hours per week
Contract Type: Permanent
Based: South Wales (Hybrid)
Closing date: 17th July 2022
Interview date: TBC

As an Administrator for the information and Support (I&S) team, you will be a part of an energetic, compassionate, and friendly team where you will be responsible for the coordination of all administration relating to the service. You will be working closely with I&S colleagues and managers, and act as a link between our service and many other teams within Marie Curie.
The role will general office duties as well as full secretarial support, producing reports, minutes, management information, presentations, and other documents. You will also support the team in organising diaries, as well as arranging travel arrangements from time to time.
The Information and Support (I&S) service provides a valuable service to people with a terminal illness, and their loved ones and carers, UK-wide. The key services within I&S are Support Line, Content, and Peer Support services (Telephone Bereavement support, and Check in and Chat). It is an interesting and growing part of the charity which offers a rewarding opportunity to work with others to improve end of life care and support.
This position will initially be home based, but with an expectation of using an office in South Wales as COVID restrictions lift, on a hybrid basis (such as two days in the office, three from home), though we are open to a conversation about what might suit you. Our team are based all over the UK, but a core part of the service is based in South Wales.

What we are looking for:
- IT literacy with proven administration experience and the ability to work under pressure
- Professional and sensitive telephone manner are essential
- Excellent attention to detail and accuracy
- Ability to prioritise your work, juggling a variety of changing demands will be key
- Experience in MS excel, word and outlook is essential
- A problem solver who can take proactive action to address any issues
What's in it for you:
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Group Personal Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
- Continuous development
- Industry leading training programmes
- Employee Assistance Programme
- Flexible Working

For more information or an informal chat please contact our Matt Williams on
[email protected]

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in Scotland. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

Travel around your area will be required to meet the demands of the service.  Some areas may include remote locations without easy access to public transport; therefore, access to other forms of transport may be required.

What will you do?

• Drive the Social Security Scotland Advocacy contract within Moray, Aberdeen, Aberdeenshire, Highland and Islands, to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth in Scotland.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You will also receive:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates:

Closing date for applications: Midnight on 10th July 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: From 18th July 2022. 

The Selection process: Our selection process will be a single stage, combining a presentation, followed by a panel interview. Interviews will be held via Microsoft Teams.

How to apply: 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please contact HR.

Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

Administrator
Finance
Part-time (2 days per week)
Permanent
£23,032 per annum pro rata
Application deadline: 12pm (midday) on 6 July 2022

About the role:

• To ensure the smooth-running of the day-to-day administration in the Finance Department.
• To provide the Head of Finance with efficient and effective administrative support.
• To support the Finance Manager: Accounts and Strategy, and the Planning and Management Information Coordinator in the collection of management information and the preparation of reports.
• To be a key part of the Finance team with responsibility for H&S, and support on departmental purchases.

Key areas of responsibility:

Departmental Support-

• To ensure the smooth-running of the day-to-day administration in the Finance Department and to manage department-wide administrative projects
• To carry out office management duties in relation to the Finance Department, which will include ordering and monitoring stationery and office supplies, collating meeting papers, booking meeting rooms and catering, departmental filing and maintenance requests.
• To liaise with IS on any technical related issues on behalf of the department.
• To liaise with Property and Facilities Management and Capital Projects colleagues on projects affecting Finance spaces.
• Support on departmental purchases.

Planning-

• To work with colleagues across the Museum by arranging meetings and commissioning contributions to the Strategy and Operating Plan.
• To work with the Finance Manager: Accounts and the Planning and Management Information Officer on the production of management information reports for the Directorate Group and Trustees.

Communication-

• To facilitate internal communications between the Finance department and other departments, as well as within the Finance team.
• To ensure that the departmental intranet pages are kept up-to-date and that the information presented there is succinct and well-presented.
• To respond to general enquiries and requests on behalf of the department in a confident and professional manner.
• To manage all post and incoming correspondence to the Finance department, sorting, recording and redirecting as appropriate.

Health and Safety-

• To be the Departmental Health and Safety Coordinator and, as such, to be the point of contact for departmental health and safety queries.
• To be a Departmental Fire Warden.
• To attend health and safety training and the Departmental Safety Coordinators' meetings.

About you:

• Educated to A-Level or equivalent
• IT literate, advance knowledge of Excel and an ability to use range of software packages including Office.
• Previous experience in administration and financial management.
• Able to plan work schedules, prioritise and meet deadlines and handling confidential information.
• Excellent communication skills, with the ability to be tact and diplomatic as well as flexible in approach to changing priorities.

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.

The Museum offers a competitive benefits package including:

• Membership of the civil service pension scheme
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Generous annual leave allowance
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We are also currently piloting a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage and how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Systems Administrator 

Candidate must be located within the United Kingdom (UK). This position is a two-year fixed contractual agreement.

About the Fund:

The Fund for Global Human Rights (the Fund) is a leading supporter of on-the-ground human rights groups around the world.  Dedicated to finding and funding the most effective human rights organizations in regions from Latin America to Africa to Southeast Asia, the Fund for Global Human Rights offers grants and facilitates technical support to ensure the long-term effectiveness and viability of frontline groups working in challenging conditions with scant resources.

The Fund is an equal opportunity employer committed to fostering and nurturing a mission-focused, collaborative, and diverse workforce. The Fund aims to provide competitive salaries and comprehensive employee benefits. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

As an employer, we are deeply committed to the overall well-being of our staff.  We offer 100% employer paid health benefits, generous paid leave, and flexible working options designed to meet the diverse needs of our globally-based team members. 

The Systems Administrator assists with the daily management and oversight of all elements of the Fund’s IT infrastructure and systems. Primary responsibilities include Azure AD/Intune management, Office 365 administration, network/infrastructure/systems design and management, project management, technical assistance and support, and departmental administrative tasks.

Responsibilities for Systems Administrator

• Work with the Fund’s technical and non-technical staff to design, deploy, and maintain various Microsoft 365 products and services including, but not limited to: Azure AD, Exchange Online, Teams, OneDrive for Business, InTune, … etc.
• Manage security and access policies and configurations including Conditional Access/Tenant policies, SSO integration, MFA, ATP, Microsoft Defender, and cloud app security.
• Monitor security best practices to ensure compliance with the organization’s IT policies and global IT and security standards
• Monitor systems and data protection policies in compliance with GDPR 
• Responsible for developing, writing and editing technical documentation such as standard operating procedures, technical manuals, user manuals, and design documentation for Microsoft O365 Tenant for Microsoft Azure, Active Directory Federation Services, Conditional Access, Cloud App Security, Windows Defender ATP, SharePoint, and OneDrive
• Manage Office 365 app training and education to new and current users on Office 365 Collaboration tools 
• Gather system requirements and support several projects in evolving, testing, and rolling-out new products and services, then transitioning the product to post launch operations activities throughout the life of the product or services
• Identify improvements to IT documentation, network maps, processes/procedures, and service request
• Develop training materials and deliver information technology training sessions on how to navigate and use organizations systems and technology to staff. 
• Research products and new technologies to increase efficiency of the organization
• Maintain the department’s assets, computer, and software inventory
• Manage the technology orientation process of new employees
• Maintain current knowledge of latest technology and cybersecurity trends
• Provide end-user technical support (hardware, Software, system access and education) 
• Work on special IT and security projects as assigned

 Minimum Qualifications

• Bachelor’s degree in Computer Science, CIS, IT/Engineering, or other relevant field required with at least five years of related experience
• Demonstrated experience in Windows 10 and macOS environments
• Demonstrated experience in Microsoft Cloud solutions: Azure AD, Intune MDM + MAM
• Demonstrated experience in Office 365 administration and troubleshooting
• Proficiency in PowerShell Scripts and Power Automate
• Experience in general LAN/WAN maintenance and configuration
• Experience with workstation imaging and deployment
• Experience with Apple iOS and Android OS
• Experience in Cisco Firewalls, Access points, and Routers.
• Experience in data and privacy laws and regulations, especially GDPR
• Advanced knowledge in hardware and software troubleshooting
• Advanced Microsoft Office Suite skills
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Superior tactical, analytical, evaluative, and problem-solving abilities
• Capable of presenting ideas in user-friendly language to a non-technical audience

Preferred Qualifications

• Interest in Human Rights and Internet Freedom
• Experience managing and implementing projects
• Ability to self-direct, manage priorities, and meet deadlines
• Commitment to service-oriented excellence
• Excellent written, oral, and interpersonal communication skills
• Knowledge in additional third-party application, specifically Sage Intacct, Xero, Adobe Creative Cloud Suite, Slack, GIFTS, Asana, Google Analytics
• Knowledge in Linux servers administration.
• Certifications like MCSA, MCSE, CCNA, Hyper V .
• Knowledge of Virtualization (Hyper V, VMware, Xen)
• Experience working with NGOs.
• Fluency in languages other than English.

Recruiting for a Team Leader to join our Young Peoples Service in Ilford.

We have an exciting opportunity for a Customer Support Administrator (Part-time) to join our team home based with some travel (20 hours per week). 

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Customer Support Administrator Role:

We’re after someone with a great eye for detail, strong organisational skills, and prior customer service experience. You need to be comfortable prioritising your workload, and working to deadlines in a fast-paced environment. Good written and verbal communication skills are a must, as is an ability to problem solve.

You’ll spend most of your time looking after some of our key financial tasks, as well as managing some of the steps in the customer booking journey. You’ll help customers to feel supported and ready for their adventure, making sure all the detail is there for the operational team to deliver.

This role is home-based with nearly all tasks completed digitally, so you’ll need to be comfortable on the computer and be happy to work independently too. Don’t worry, you’ll still be surrounded by a great team!

Key responsibilities as our Customer Support Administrator:

• Taking and recording payments from customers, and processing refund requests.
• Liaising with The Scouts finance team to ensure payments on our booking system are reconciled on a  regular basis. 
• Managing deposit payments: ensuring that customers receive reminders, deposits are paid on-time, and quote bookings are expired in line with Scout Adventures policy.
• Managing final payments: ensuring that final invoices are raised and sent to customers, and debtors are managed in line with Scout Adventures policy.
• Completing recurring financial and administration tasks to keep accurate records of invoices, payments and reports on our booking system.
• Sending pre-written information and reminders to customers in the lead up to their visit.
• Ensuring that customers have given us the details we need to deliver their booking
• Sending feedback survey requests after customers depart.
• Preparing routine data and reports to help identify gaps, trends and insights into our operation, our customers and the impact we have.
• Carrying out other administration and customer service tasks as required, commensurate to the role

What we are looking for in our Customer Support Administrator:

• Prior experience working in a customer service or administration environment
• Great organisational skills and a keen eye for detail
• Excellent customer service skills
• Effective written and verbal communication
• Comfortable using IT and digital systems
• Ability to prioritise, problem solve and work in a fast-paced environment
• Confident working independently, managing your own workload and working to deadlines
• Ability to follow Scout Adventures processes

What we can offer you as our Customer Support Administrator:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking

We are proud to be a family-friendly employer and offer…

- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

Closing date: Thu, 23 June 2022, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

We have an exiting opportunity for an administrator who is looking for a meaningful and rewarding role. This is a diverse role working to provide administration support across our community directorate. You will be an organised team player with strong administrative skills and an ability to work with data and processes in a people-friendly way.  You will be able to demonstrate that you are customer-focused, organised, enthusiastic, flexible and able to work on your own initiative. 

Our community directorate includes our day nursery which provides high quality, affordable childcare and education for children from 3 months to 5 years; our family and children’s centre which provides a wide range of support including stay and play, parenting courses, healthy eating sessions and intensive 1-2-1 support for families facing complex challenges; and community programmes for all ages spanning youth work, health and wellbeing, leadership and confidence building and the arts. We provide a wide range of provision across the school holidays for children from 5 to 19 years old, including sports camps, art projects, family trips, music production, cookery and fashion. 

Contract

Permanent, 35 hours per week

Extras

In return we can offer you:

• 27 days’ annual leave (excluding bank holidays), pro rata
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Season ticket loan on completion of probation
• Health and wellbeing package including a confidential employee assistance programme and online therapy sessions
• Commitment to training and development

To Apply

To apply please submit an up to date CV and the supporting questions form. We are unable to consider CVs if they are not accompanied by the supporting questions form. The equal opportunities form is optional.

Interviews

First stage interviews are scheduled for 22 July 2022

Second stage interviews are scheduled for 25 July 2022

About the organisation
nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.
nia’s Specialist Refuge service holds the Women’s Aid Quality Standard mark. The refuges team provides specialist accommodation and support services to women who experience multiple disadvantage including involvement in prostitution and other forms of sexual violence and exploitation, domestic violence, and problematic substance use.

About the post
The post is currently funded until March 2023.

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls.

CV’s will not be accepted.

Closing date: 10am, 12th July 2022

Interview dates: TBC

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Clinical Administrator (London)

Full time – 35hrs per week

Salary: £18.474 - £23.223 – dependent on experience

Location: London (Hybrid working from home – mostly from home with expectation to be present at the office once per month for monthly team meeting and as required for occasional in-person meetings or trainings)

Closing date for applications: 6th July 9am

Interviews will take place online via video conference – between 11th and 15th July 2022

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

This is a great time to join GamCare as we celebrate our 25th anniversary. We’re recruiting a Clinical Administrator within our Clinical Services Team which is a brilliant opportunity for someone who is a confident communicator, works collaboratively, has a can-do attitude, and enjoys being part of a small team.  The Clinical Services Team is growing, we are offering the opportunity for you to use your experience of working with stakeholders to implement good practice and create workable solutions. 

The Clinical Administrator is pivotal in the Clinical Services Team, you will be creating and delivering proactive and comprehensive administration support while working under the coordination of the Senior Administrator to support the clinical administration team on a range of administrative tasks.

As the successful candidate you’ll have responsibility for data and information tasks for a treatment service or a number of treatment services, to support effective data inputting, quality and reporting.

Key Responsibilities

• Provide day to day administration support to treatment services, managers, and staff
• Monitor and manage inbound referrals to the service
• Organise calendars, diaries and meetings across multiple teams and staff members
• Set up external meetings and events for teams, booking and preparing rooms, resources and liaising with outside agencies
• Provide support to treatment team to undertake follow-up with clients
• Book in and reschedule client appointments where needed
• Undertake satisfaction surveys with clients

About You

As the successful candidate you’ll be required to proactively complete tasks and projects, gathering information, responding to enquires and work with internal and external stakeholders. Your prior experience in an administrative role means you will be competent in organising calendars, diaries and meetings across multiple teams.

With demonstrable experience of managing multiple stakeholders in a dynamic organisation you will have honed your skills in operational support and administration which will have given you the tools to update spreadsheets, populate reports, case management systems and databases along with supporting the creation of process maps and guidance documents.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support
• Cycle to Work Scheme

Working Pattern

GamCare’s standard working pattern is Monday to Friday, 9am to 5pm, however we operate under a flexible working policy so working hours are open to negotiation as the treatment services run from 9am to 8pm Monday to Thursdays and 9am to 5pm on Fridays.

For this job, you will need to have a confidential space within your home to work from, and a stable internet connection.

Successful candidate will be required to attend our monthly in-person team meeting and any in-person additional trainings or meetings as required.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

For any further information on the role please contact Recruitment inbox  and the team will be happy to help.