Personal budgeting support officer jobs

We are looking for a part-time Trust & Foundations Officer to be part of our team of dedicated staff at The Gingerbread Centre. The ideal candidate will be able to generate income from charitable trusts and foundations, meeting financial targets through building a pipeline of prospects and preparing, writing, and submitting fundraising applications.

Overview
This is an essential role that requires a variety of skills and the ability to work to deadlines. The ability to multi-task is a must, with the capacity to work in a busy environment, developing the charity’s relations with Trust and Foundation representatives. To also develop and implement strategies for short, medium or long term growth of the trusts and foundations income stream.

You will need:

• At least 2 years’ experience in a similar role
• An understanding of project budgets
• Experience of research and applying for statutory funding
• A level English
• excellent attention to detail
• the ability to identify and prioritise tasks
• excellent communication skills

If you are imaginative, entrepreneurial, and able to persuade people and organisations to support one of the most important causes in the UK today, this could be the opportunity you have been waiting for. This is an outstanding opportunity to build your professional brand in a transformed organisation with ambitious plans for the future. 

To apply, please submit your CV on Charity Jobs describing your achievements to date in your career and email a short PowerPoint presentation (no more than 10 slides) outlining your motivation and experience to take on this role, to Holly Bell. Please also give Holly details of your earliest possible start date. 

We are looking for an Individual Giving Officer to play a pivotal role in helping fund vital research by recruiting, retaining and stewarding supporters who donate through appeals, regular giving, by purchasing merchandise and through weekly lottery and raffle.

This is a London based role with hybrid working.

The Charity
A well respected health charity dedicated to supporting high-quality research and investment in developing effective treatments, while also championing equality, diversity and inclusion. You would be joining a welcoming team with a collaborative work culture while also being eligible for the employee benefits, which include
- A generous annual leave starting at 25 days per annum increasing one day each year after five years up to a maximum of 30 days
- Time off in lieu for out-of-hours work
- A pension contribution of 5% of your basic salary into a group personal pension plan with a minimum personal contribution of 3%
- Life insurance through death-in-service benefits from the first day of employment..... as well as much more.

The Role
With the support of the Head of Individual Giving you will be responsible for campaign planning, testing, creative development, researching content and images for new appeals, agency management and delivery, making sure that any appeal is run efficiently and effectively from start to finish.

Support acquisition activity including media/list selection, creative development and testing, optimising existing campaigns.

You will be supported in working to the existing budget but will be able to influence and input into future financial planning from the results of your campaign tests and your negotiation skills with our suppliers.

Assist with the development of in memory, legacy marketing and newsletter development.

The Candidate
Demonstrable experience in working on direct marketing campaigns for a charity.

Ideally experience of supporting direct mail, telemarketing, email and online campaigns.

Experience of using a fundraising database for charity CRM.

Proven copywriting, editorial and proofreading skills, with ability to tailor copy to the audience.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Hours: Full Time (37.5 hours per week)

Location: Brightspace, Ipswich with blended home working

Salary: £60,000 per annum

Start date: As soon as possible

About us

Community Action Suffolk (CAS) is the county’s infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to ensure our sector, and its volunteers are supported, safe and sustainable and that our communities are active and resilient.

Our values of collaborative, enabling, person centre, responsive and trusted are the golden thread which runs through who we are and how we operate, and we aim to make them real every day.

About the role

Community Action Suffolk has an exciting new vacancy to support the Chief Executive drive forward its vision and services.

We are looking to recruit a strategic leader as the Chief Operating Officer.

As part of the Executive Team this role will provide strategic leadership across the charity and subsidiary companies operations.

The successful candidate will have a passion for the VCFSE sector and champion community action and volunteering.  You will be an excellent communicator at all levels, able to write and speak persuasively to a diverse range of groups. You will provide inspiration and strategic leadership, enabling and supporting all parts of Community Action Suffolk to successfully engage in delivering its strategic objectives.  You will need to be driven, pro-active, flexible and resourceful, and capable of embracing change with open arms. 

Contributing to the implementation of CAS’s core strategy, annual budget, business plan and strategic priorities, you will be responsible for leading and motivating staff, and will work with the Deputy Director of Operations and Business Development to support provision across the county and generate sustainable forms of income.  You will be expected to continually and ambitiously seek further funds to support our priorities and help develop CAS as the ‘go to’ organisation for the VCFSE sector in Suffolk.

You will foster a culture of accountability, transparency, and high performance ensuring alignment between functions to improve collaboration and drive results and will identify operational risks and develop mitigation strategies to ensure business continuity.

You will be a natural influencer with the ability to persuade, guide and motivate.  Innovation plays a significant role in everything we do at CAS and your ideas will play a pivotal role in CAS’s future.  In addition to deputising for the Chief Executive when required, you will also need to be able to work operationally to support the wider management team problem solving and dealing with issues, obstacles and opportunities as they arise.  So, if you are ready for a challenge, enjoy accountability and have plenty of ideas we welcome your application.

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. 

For more information, please visit our website.

 What we offer

You will work within a reputable charity which offers its employees benefits which include:

· Blended working where role allows

· Flexible working options to support work/life balance

· 33 days increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays

· Up to 4% matched pension contribution

· 2 days pro rata volunteering days to support volunteering in Suffolk

· Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities

· Company Sick Pay Scheme

· Continued Professional Development for job related development

· Family Friendly policies and practices

· Tailored induction

Closing date: Applications for this role will be reviewed and considered on an ongoing basis until the role is filled. Interviews will be arranged according to availability. The final closing date for applications is 9am on Monday 28th July 2025.

We therefore encourage you to submit your application at the earliest opportunity to avoid disappointment, as we reserve the right to close this job listing once a successful candidate is appointed.

Interviews: First stage interviews will take place throughout July, with a second stage interview day in August.Upon submitting your application, a receipt will be issued and you will hear within 7 days if you have been selected for the first stage interview to arrange a mutually convenient time.Due to anticipated volume of applications, if you do not hear from us within this timeframe, please assume you have not been successful.

This is a unique opportunity to drive innovation, inspire generosity, and help secure the future of our work for generations to come. 

At Age UK Oxfordshire, legacy gifts are one of our most powerful sources of voluntary income—made possible by the generosity and foresight of our supporters. As we launch an ambitious new strategy to double our voluntary income by 2030, we’re investing in the future of legacy fundraising like never before.

We’re looking for a passionate and strategic Legacy Marketing Officer to lead the next phase of our legacy programme. This role is about more than marketing—it’s about embedding a culture where every member of staff understands and champions the importance of legacy giving. You’ll help us build meaningful long term relationships with supporters and local solicitors, while also strengthening the systems and processes that underpin long-term success.

This is a unique opportunity to drive innovation, inspire generosity, and help secure the future of our work for generations to come. We are seeking a goal orientated marketing specialist who is passionate about inspiring transformative change in Oxfordshire for older people and unpaid carers for years to come.

Senior Finance Officer

14 hours per week

As our Senior Finance Officer you will contribute to Career Ready’s finance and operations function by providing high quality financial support to the charity. Working as part of a small team of three, you will perform core finance tasks and will support the Head of Finance and Operations with budgeting, reporting and auditing activities.

Main responsibilities and accountabilities

Bookkeeping and Accounting

• Ensure transactions are properly recorded and entered into Xero Accounts
• Assist with the annual audit
• Maintain financial files and records
• Manage and reconcile the accounts payable and accounts receivable
• Process payable invoices and staff expenses in line with fortnightly payment runs
• Perform credit control for maximum debt recovery
• Reconcile the bank statements for review the Head of Finance & Operations
• Assist with the preparation of annual budgets, forecasts and budget monitoring reports

Support to the Partnerships and Income Teams

• Collating financial information for funding applications as required
• Monitoring expenditure on grant-funded programmes
• Preparing financial reports on receivable grants as required
• Maintain electronic files of funding agreements and contracts

Payroll

• To support with the administration of monthly salaried payroll for staff, and internship payroll throughout Jun-Sep each year
• To raise monthly salary journals for review by the Head of Finance & Operations
• To process payroll payments via online banking portals

Essential skills and experience required

· Fully or part qualified – AAT, ACCA or CIMA or qualified by experience

· Clear understanding of financial controls, compliance, and reporting frameworks

· Intermediate to advanced knowledge of Microsoft Excel

· Ability to prioritise and meet competing deadlines

· Previous experience of computerised accounting and payroll e.g. Xero

· Previous experience of payroll administration that includes maintaining confidential data

· Ability to work as part of a team as well as on own initiative.

· Excellent attention to detail and high numeracy

· Ability to communicate financial information to different audiences

· Problem-solving ability

Desirable skills and experience

· To have an understanding of Charity Finance.

· Experience of working in a finance function in a charity

Salary and Benefits

Salary: £32,000 to £38,000 per annum FTE (pro rata for part time), depending on qualifications/experience

14 hours per week.  Career Ready is committed to supporting condensed/flexible working patterns

Permanent and remote

You will be rewarded with the following benefits:

· 6% contribution to personal pension plan, subject to 3% employee contribution.

· Annual leave: 27 days per annum plus bank/public holidays (pro rata for part time). The charity is also closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays

· Cycle to Work Scheme

· Access to both our Reward Gateway Portal and an Employee Assistance Programme.

· Flexible working

· Work from home allowance and paid travel expenses.

We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK. In accordance with our commitment to safeguarding, offers of employment are subject to completion of a DBS check. 

Full details can be found in the candidate pack.

Timetable

Applications close at 9am on Monday 21 July 2025

Please note that the closing date may be brought forward if we receive strong applications.

Come and join us and be part of a mission to save lives and end economic abuse forever!

In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse. 

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.

Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.

This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.

The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.

What we’re looking for in the Head of Income

• Proven success in income generation from high-net-worth individuals and/or corporate partners
• Strategic mindset with the ability to lead and grow multi-stream income
• Experience of working in a small, agile organisation and line-managing high-performing teams
• Experience of working at Senior Leadership Team level, or readiness to step into the role
• A confident communicator with strong relationship-building skills
• A commitment to SEA’s feminist ethos, values and mission
•  

What we offer the Head of Income

• 25 days annual leave + 5 wellbeing days + bank holidays
• Home-based and flexible working options
• Reflective practice and wellbeing support
• 5% employer pension contribution
• Enhanced family leave, carers leave, sick pay
• A dynamic, purpose-led team where your impact is tangible

How to apply for the SEA Head of Income

Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided. 

The deadline for receipt of completed application forms is midnight on 28 July 2025.

SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application. 

First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance). 

We really look forward to hearing from you.

Representation & Advocacy Coordinator

We’re looking for someone with passion and enthusiasm for working with student leaders to advocate for themselves. You’ll join the Student Change Team to upskill students in a vibrant landscape of changemaking and activism to deliver student-facing events that help foster networking and collaboration that drive forward meaningful change.

The Role 

Role:  Representation & Advocacy Coordinator
Hours: Full time, 35-hours per week (to be worked flexibly)
Salary: Grade B (£24,987 to £28,329) 
Contract: 1 year fixed term

Who are we?

Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring? 

· You’ll have some experience of planning and delivering projects.
· You’ll be able to empower others to understand and challenge policy and decisions that affect them.
· You know how to engage with diverse audiences and communities to drive forward change.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

To find out more about this role and what its like working with us, please visit our website:

How to Apply? 

Please submit your application via our recruitment portal.  You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

1.Please outline your experience of scoping, initiating and managing projects that drive meaningful change?
2. Please tell us how you would approach upskilling people in shaping change and influencing decision-makers?
3. What is your understanding of our values, and how you would apply these in the role?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager

Charlotte Agnew, Student Change Manager

If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our Representation & Advocacy Coordinator, please get in touch using the details on our website.I would love to hear from you! 

Dates for your Diary

· Closing Date: 10:00am on Monday 4th August 2025
· Shortlisting: Monday, 4th – Tuesday 5th August 2025
· Interview: Monday, 11th August 2025

Are you an experienced finance professional looking to make a real difference in your community? Do you want to use your skills to support a fast-growing, purpose-driven charity making a positive impact across Northamptonshire?
We’re looking for a proactive and values-driven Finance Manager to join our expanding team at an exciting time of growth. This role offers a fantastic opportunity to shape and lead the finance function of our award-winning charity. As part of the senior leadership team, you’ll work closely with the CEO and Chair of the Finance Committee to ensure we continue delivering life-changing work.

Why Join Us?
Purpose-Driven Work – Be part of a team transforming lives across Northamptonshire through innovative, community-focused programmes. Flexibility – Enjoy a part-time role with hours that work around you, including hybrid working options. Autonomy & Impact – Take ownership of the charity’s financial strategy and systems, with direct input into decision-making. Supportive Environment – Join a passionate and collaborative team that values integrity, inclusion, and continuous improvement.
Ongoing training and CPD – Join a passionate and collaborative team that values integrity, inclusion, and continuous improvement.

What You’ll Do
•Lead financial planning, reporting, and budgeting processes.
• Manage day-to-day finance operations and oversee internal controls.
•Support funding, grant management, and compliance with charity finance regulations.
• Work closely with the CEO and Board to guide sustainable growth.
•Play a key role in driving the charity’s impact and future success.

What We’re Looking For
• Qualified or part-qualified accountant (e.g. ACCA, CIMA, AAT) or equivalent experience.
• Strong financial management skills – ideally with charity sector knowledge.
• A confident communicator who can explain finance clearly to non-financial stakeholders.

Someone who’s hands-on, detail-oriented, and passionate about making a difference.

Benefits
• Access to bespoke CPD and training from our partners including the Premier League, EFL, Northampton Town FC & the FA.
• Ongoing support and development via monthly one to ones and an annual training plan to support your personal and professional growth.
• Free tickets to NTFC men’s and women’s matches
• Work laptop provided.
• Flexible working patterns and remote working available.
• Free NTFC Community Trust kit worth £150
• Access to Employee Assistance Programme (EAP) with wellbeing perks and counselling

About the role

We’re looking for a proactive and organised Nations Trusts and Foundations Officer to help us grow and strengthen our funding from charitable trusts and foundations - specifically those supporting our work in Carers Scotland, Carers Wales, and Carers Northern Ireland.

This is a key role that directly supports policy influence and service delivery across the nations by securing flexible, budget-relieving grants. You’ll be responsible for researching funders, developing compelling applications, and building strong relationships with a range of national and regional trusts. You’ll also work closely with our teams in each nation to stay connected to their priorities and help translate their vital work into fundable and fund-winning cases for support.

It’s an exciting opportunity for someone who wants to deepen their expertise in trust fundraising while contributing to lasting change for unpaid carers.

About you

You’ll have experience of writing successful trust funding applications and will feel confident asking for grants of five figures or more. You enjoy writing clearly and persuasively, and you’re good at building positive relationships with funders over time.

You’re organised and reliable, able to manage a busy workload and keep on top of deadlines. You pay close attention to detail and take pride in producing accurate work, especially when reporting back to funders.
You’re someone who works well with others. You’ll enjoy talking to our teams in Scotland, Wales and Northern Ireland to understand what they need and how funding can help. You’re curious, committed, and care about making a difference to people’s lives.

It’s helpful if you already understand the charity landscape in the nations or the challenges unpaid carers face, but it’s not essential. Most important is that you bring a positive, thoughtful approach and are ready to learn.

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us. 

The closing date for applications is Thursday 24 July 2025.

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made.

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion (HI) is an award-winning international humanitarian and development organisation. Working alongside people with disabilities and vulnerable populations, we take action and raise awareness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.

We are looking for an ambitious, results-driven fundraiser to join our UK partnerships and philanthropy team and help us increase our income from trusts, foundations and high net-worth individuals in order to support the people we serve.

BACKGROUND INFORMATION AND PURPOSE OF THE POST

As part of our ambitious plans to significantly increase private fundraising, we aim to achieve a step-change in our income from partnerships and philanthropy.

As Major Giving Officer, you will:

• Collaborate with the Global Specialist in Major Giving (based in the UK) on the delivery and implementation of an ambitious major-giving programme for HI UK, encompassing trusts & foundations, major donors and corporates, in line with UK and Federation priorities.
• Research and identify opportunities, write proposals and secure five- and six-figure major gifts from a diverse and sustainable base of major givers from the these income streams.
• Provide excellent cultivation of prospects to produce committed, long-term donors.
• Manage existing partnerships and donors to a high standard.

MAIN DUTIES AND RESPONSIBILITIES

General

• Work closely with the Global Specialist in Major Giving and the other Major Giving Officer to further develop major giving as a sustainable income stream in the UK, including launching and running a Capital Campaign.
• Manage data relevant to your role, keeping our database (CRM) up to date and accurate, and mining it for new prospects.
• Build your knowledge of the wide range of our work – both thematically and geographically – so you can communicate and present with expertise to donors and prospects.
• Attend relevant networking groups, external events and meetings to make contacts and represent HI UK.
• Assist with the planning and delivery of high-quality cultivation events for prospects and donors.
• Any other activities commensurate with the level of the post, as may be required.

Trusts, foundations and high net-worth individuals

• Update existing research and carry out new research to find our top trust, foundation and high net-worth individual prospects, prioritising six-figure and multi-year donors.
• Connect directly with targeted prospects through networks, introductions and events.
• Build relationships with prospects through personalised communications: face to face, on the phone and written.
• Deliver excellent relationship-management to existing partners and donors to ensure loyalty and year-on-year renewal.
• Produce high-quality and engaging proposals and presentations for meetings with prospects and donors. 
• Write and submit approximately two high-quality proposals per month for five- or six-figure sums (multi-year donations preferable) from targeted trusts and foundations.
• Source information about each project’s impact and write and submit regular reports according to the agreement with each partner organisation or individual.
• Ethically screen our prospects, in line with our ethical standards and processes.
• Liaise with the Federal fundraising team in Lyon for project content.

Other duties

• Maintain a positive and collaborative working relationship with HI UK colleagues, the Federal fundraising and communication teams, and Major Giving counterparts in other HI national associations in Europe and North America.
• Ensure compliance with fundraising regulations and high standards.
• Keep up to date and adhere to any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to private fundraising.
• Any other activities commensurate with the level of the post, as may be required by the Global Specialist in Major Giving.

Equal opportunities policy

HI UK is committed to diversity and inclusion. We recognise that discrimination shapes the opportunities that many people have in society and that people have different needs in order to realise their full potential. Addressing this requires organisations to be proactive in creating environments that encourage the inclusion and development of all. Though we still have a long way to go, inclusion is central to our identity at HI UK and we are strongly committed to the continuous work that it requires.

We are particularly interested in hearing from candidates with disabilities and/or from Black and minority ethnic backgrounds, to help make us more representative. If you have a disability and meet the minimum requirements for the role, we will guarantee you an interview.

To provide appropriate emotional and practical support to women in the sex industry  and/or those who are being sexually exploited with a specific focus on those who are homeless. The women we support require intensive practical and emotional support as well as  support navigating health and other social care or criminal justice systems. The women will have poor mental or physical health,  experience  with homelessness and of the criminal justice system, are often victims of sexual and/or domestic abuse and many are homeless. This post specifically will offer support through the Housing First approach, offering access to a home, alongside intensive support. Working within a harm reduction ethos prioritising women’s safety and wellbeing, the intensive personalized supported will help women to access other services making appropriate referrals for women who wish to make changes, including exiting/transitioning out of sex work. You will be responsible for ensuring that women with varying needs are supported effectively throughout their pathway of support with Basis and partners, advocating for and with the women you are working with including where necessary challenging stigma and judgement women face. This post will work in close partnership with the Tenancy Management Support worker employed by Turning Lives Around.

Our services in Leeds provide support to adult women (and those identifying as women/non- binary) involved in all aspects of the sex industry or who are experiencing exploitation. The postholder will provide support to women identified as requiring or accessing intensive support. The team work to Basis’ organisational values, taking a rights-based approach and provide evidence-based services to enable and empower women to make informed choices. The team have an established reputation for providing high quality, effective safety advice, information and support, enabling safer working practices. Services are provided within the community, on evening outreach and at venues as women determine.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.