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Head of HR
We are looking for an experienced and values-driven Head of HR to join a pioneering organisation making a lasting difference to the lives of care-experienced young people.
You will be working for a charity that transforms the lives of care-experienced young people.
Your passion for staff development, wellbeing, and organisational culture will make a significant contribution to the charity’s overall mission.
Position: Head of HR
Location: Hybrid/London
Salary: £46,000 per annum pro rata
Contract: Permanent
Hours: 22.5 hours per week (3 days)
Closing Date: 20th July 2026
About the Role
The Head of HR plays a pivotal role in fostering a workplace where every member of staff feels valued, supported and recognised for the impact they make. You will lead the organisation’s people strategy, ensuring wellbeing, professional growth and inclusive practice are embedded at every level.
By championing a positive organisational culture, staff development and ensuring effective HR systems and processes, you will enable staff to thrive and deliver their best work for the young people it serves.
This is a senior, standalone HR role, working closely with the CEO, leadership team and line managers, and acting as the main point of contact with our external HR support service.
Main duties and responsibilities include:
About You
You will be an experienced HR professional who is confident operating at both a strategic and operational level. You will bring sound judgement, empathy and clarity to complex people matters, and enjoy working collaboratively in a small, mission-driven organisation.
You will be organised, proactive and comfortable managing multiple priorities, with a strong commitment to inclusive practice and staff wellbeing.
You will have:
If you are passionate about creating inclusive, supportive workplaces and want to play a key role in enabling a dedicated team to transform young lives, we would love to hear from you.
To apply, you will be asked to submit your CV along with a covering letter detailing how your skills, motivation and experience meet the requirements of the role.
You may have experience in roles such as: Head of HR, HR Manager, People Manager, HR Business Partner, Senior HR Advisor, People & Culture Manager, HR Lead, or Human Resources Manager.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Be part of our new service supporting people living with cancer and dementia
People living with both cancer and dementia face significant unfairness:
Our solution: A community-led, learning-based pilot that combines personalised support with system improvement.
The postholder will establish and facilitate a Participatory Learning Group involving people with lived experience, carers and professionals, ensuring that learning from the project informs service development, system improvement and future practice.
The role will gather, analyse and communicate insight from participants and frontline delivery, helping generate evidence about what works in supporting people living with dementia and cancer.
We are looking for a skilled Facilitator who:
Training and development opportunities are available to all staff.
Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.
Hours: 21 hours per week
Salary: £18,300 pro rata (£30,500 actual)
Location: Sutton (community venues, partner organisations and hybrid
working)
Contract: Fixed Term (Grant funded - 2 years)
Closing date for applications: 12th July 2026
Interview date: 20th/21st/23rd July
If you cannot attend this interview date, please let us know when you submit your application. If we invite you to interview, we will always do our best to find a suitable alternative date. We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us. We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments. An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
A Sutton where every older person lives well, feeling connected and valued with the confidence and support they need to thrive.
The client requests no contact from agencies or media sales.
Be part of our new service supporting people living with cancer and dementia
People living with both cancer and dementia face significant unfairness:
Our solution: A community-led, learning-based pilot that combines personalised support with system improvement.
The Adviser will act as a single named point of contact, helping individuals navigate complex cancer pathways, understand information, participate in decision-making, access support and maintain their wellbeing throughout their cancer journey.
The role bridges the gap between dementia support and cancer services, ensuring that people experiencing a dual diagnosis receive coordinated, dementia-aware support that promotes dignity, independence and equitable access to care.
We are looking for a person-centred Adviser who:
Training and development opportunities are available to all staff.
Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.
Hours: 21 hours per week
Salary: £18,300 pro rata (£30,500 actual)
Location: Sutton (community-based, home visits, community venues and
office-based working)
Contract: Fixed Term (Grant funded - 2 years)
Closing date for applications: 12th July 2026
Interview date: 20th/21st/23rd July
If you cannot attend this interview date, please let us know when you submit your application. If we invite you to interview, we will always do our best to find a suitable alternative date. We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us. We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments. An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
A Sutton where every older person lives well, feeling connected and valued with the confidence and support they need to thrive.
The client requests no contact from agencies or media sales.
Salary: £64,093
Contract: Permanent
Location: London Hybrid, 2-3 days per week in Angel office
Closing date: ASAP
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan
We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives.
With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters.
As a skilled communicator, you’ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities.
To be successful as the Head of Philanthropy you will need:
If you would like to discuss this role with us, please contact us and quote the reference 2908JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is now at interview stage. While we will review all applications, the process is progressing quickly and it may be too late to be considered for this particular position. That said, we would still encourage you to apply as the role is still vacant and we may have other suitable positions available.
Role Overview
The Talent Set are delighted to partner with a well-known health charity on a fantastic Interim Director of Marketing, Communications and Digital role. This 9 month Executive leadership position will shape how the organisation tells its story, protects its reputation, and builds momentum around social change.
Key Responsibilities
Person Specification
What’s on Offer
Day rate: £350-£450 per day PAYE + holiday pay, inside IR35. This role will require at least 1 day a week in their London office.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Next step
If this sounds like an opportunity to deliver meaningful change through smarter marketing and communications, submit a tailored CV and apply without delay.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
TITLE: Administrator
CONTRACT TYPE: Open ended, part time 16 hours per week, flexible hours negotiable
REMUNERATION: £14.95 per hour, five weeks holiday (pro rata)
ORGANISATION: LimbPower
JOB BASED AT: Home based/ Surrey/ Kent (may include some travel)
REPORTS TO: Chief Executive Officer
POSITION OVERVIEW
To provide assistance to the CEO, Sports Development Officer and the LimbPower board.
MAIN TASKS & RESPONSIBILITIES
· To provide day-to-day administrative support for LimbPower
· To assist the CEO in all matters related to the management of the office functions
· To support the CEO and ensure the efficient running of the charity
· To appropriately collate and compile reports for board and committee meetings
· To assist with the preparation and circulation of papers for Board meetings
· To attend Board meetings and take well documented minutes to act as records
· To assist with logistics for meetings (booking facilities, accommodation, lunches etc.)
· To provide fundraising even administration support both in office and at events
· To collate the LimbPower Newsletter
ADDITIONAL RESPONSIBILITIES
· Disclosure and Barring Services administration
· Other duties as required, to ensure the smooth running of the business
WORKING RELATIONSHIPS
To develop and maintain strong and effective relationships all key organisations, partners and individuals ensuring continuing support for LimbPower, particularly:
· LimbPower board
· Sport England and commercial partners
· Health partners
· Disabled people
· EFDS and all NDSOs
NB. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity you will be required to work and with consultation can be amended in the light of the changing needs of the organisation.
PERSON SPECIFICATION (ADMINISTRATOR)
RELEVANT SKILLS
Essential
· Good communication skills: written, verbal, and electronic forms
· Able to control a variety of tasks
· Event and time management
· Membership management
· Strong interpersonal skills
· Proficient in Microsoft Excel and Microsoft Word
· Confident using CRM Systems
· Flexible
KNOWLEDGE AND EXPERIENCE
Essential
· Administration and/or assistant experience
· Taking meeting minutes
· Social media
· Marketing experience
Desirable
· Good working knowledge of sports
· Disability awareness
EDUCATION/QUALIFICATION SKILLS
Essential
· GCSE Grade C (or equivalent) in both English and Mathematics
· Computer literate, including Office products, Windows, and Databases
· Good written and oral presentation skills
PERSONAL ATTRIBUTES
Essential
· Is able to work independently and as part of a team
· Customer focused
· Positive approach to work
· Respectful
· Protects confidential information
· Adheres to the company’s policies and demonstrates loyalty to the company
· Takes responsibility for decisions
Applications will be reviewed on a rolling basis.
To apply for this role please email with a CV and cover note demonstrating how you are suitable for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hope for the Future is a dynamic UK-based charity working to drive democratic climate action. We are looking for a creative, tech-savvy storyteller to drive our digital communications and fuel the growth of Climate Connect, our pioneering digital organising platform. Because this is a 6-month maternity cover with a varied remit, we need a proactive problem-solver who is excited to hit the ground running, embrace new opportunities, and confidently guide digital projects through evolving changes.
You will be a natural collaborator who works flexibly within a small, passionate team to ensure our digital presence is highly engaging, inclusive, and representative of all communities. Whether you are collaborating with external web developers, optimising a supporter email journey, or promoting our paid services to sector partners, you bring an organised, results-driven approach.
About Hope for the Future:
We support constituents, local groups, and national campaigns to secure ambitious climate action from local and national government by equipping them to have highly effective, relationship-building conversations with their politicians.
Over the past decade, we have supported more than 10,000 people to engage with politics—over half of whom had never taken action beyond voting. Through training, strategic advice, and tools, we don't just change conversations; we tangibly influence policy.
You will have:
Proven experience delivering successful digital communications campaigns and audience growth strategies.
Outstanding written communication skills with the ability to translate complex environmental policy, political structures, or impact data into inspiring, accessible content.
Hands-on experience managing websites (WordPress preferred) and utilising social media, email marketing platforms, and varied digital tools to drive engagement.
The proven ability to manage multiple projects, tasks, and priorities effectively within a small team and part-time hours.
The resilience to adapt, find creative solutions when navigating setbacks, and maintain a positive, problem-solving attitude.
A genuine commitment to climate action and democratic engagement with grassroots communities.
It would be great if you also have:
Experience of line managing or mentoring staff, freelancers, or volunteers, with an ability to foster collaborative working.
Experience supporting corporate partnerships or earned/consultancy income streams.
Experience developing, marketing, or managing digital platforms, apps, or digital products.
Experience leading, supporting, or coordinating digital individual giving or fundraising campaigns (such as the Big Give).
An understanding of UK climate policy, nature campaigning, or the UK political system.
The Role
Your time will be split across three core focus areas:
Digital Marketing & Communications: Execute our marketing strategy and audience growth priorities across all digital channels. Craft engaging monthly newsletters and use digital communications to build strong relationships with our supporters . Support the structured growth and marketing of HFTF’s consultancy and paid services to attract, secure and nurture relationships with our partners. Update and manage our WordPress website and core digital channels. Develop, optimise, and design compelling email journeys for our key services using our digital toolkit, including Ticket Tailor and EcoSend. Supervise our Communications freelancer (1 day per week) providing supportive oversight for social media content.
Individual Giving & Campaigns: Develop communications showcasing our real-world impact through collaborative storytelling to increase our visibility and strengthen audience engagement. Help grow our base of regular individual supporters to increase our unrestricted income. With the Fundraising Manager's support, you will lead digital individual giving campaigns, including the Big Give, to grow our regular supporter base and boost unrestricted income.
Climate Connect Platform Growth: Expand our digital organising platform into a sustainable paid service for partners, creating a long-term income stream. Design campaigns to increase platform uptake, engage with organisations and communities to actively use Climate Connect, ensuring a smooth user journey. Help gather impact case studies for future grant funding, and liaise with external developers to coordinate platform updates and improvements.
Throughout, you will foster a collaborative working culture that recognises positive contributions and advances our active commitment to reaching and representing all sectors of society.
How to Apply
Please visit our website jobs page to submit your anonymised CV and cover letter.
Our Commitment to Inclusion
We warmly welcome applications from everyone and celebrate diversity across all backgrounds. If you don’t meet every single requirement listed, please don't let that deter you, we would still love to hear from you.
Salary: Grade 3, £32,328 per annum (£19,396 pro-rata for 21 hpw)
Hours: Part-time (21 hours per week)
Contract Type: 6-month fixed term (Maternity Cover, with potential for extension subject to funding)
Location: Remote anywhere in the UK (or Sheffield Head Office/Hybrid working)
Benefits: 30 days annual leave (18 days pro-rata) + pro-rata bank holidays, employer pension contribution, dedicated wellbeing support.
Closing Date: 20 July 2026 at 9:00 | Interviews: w/c 27 July 2026
Important Contract Notice: Please note that this is a temporary contract for 6 months to provide essential maternity cover. This is a non-permanent position.
(Please note this role is primarily remote, however there is the option for hybrid working at our head office in Sheffield. Some travel may be required for this role)
Our mission is to equip people across the UK with the tools they need to have effective conversations with their local politicians on climate change
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Engagement Manager
Role Overview
The Talent Set are delighted to partner with an amazing charity on a fantastic Supporter Engagement Manager role. This position involves developing and delivering programmes that foster meaningful supporter relationships, driving engagement and loyalty to support the organisation’s mission.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £35,500 - £39,587
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Harris Hill are delighted to be recruiting, in partnership with a leading mental health organisation, for an experienced Trusts and Grants Manager to lead and grow a significant trusts and foundations income stream.
This is a senior fundraising leadership role, combining strategic responsibility for a successful trusts programme with the day-to-day management and development of an established team. Line management experience is essential, and candidates should be able to demonstrate a strong track record of leading, motivating and developing fundraising staff to achieve ambitious income targets.
Reporting to the Head of Trusts and Statutory Income, the successful candidate will play a central role in delivering an ambitious trusts strategy, managing high-value funder relationships and driving sustainable income growth.
Key responsibilities include:
The successful candidate will bring:
The charity operates a hybrid working model, with regular weekly attendance to Surrey. Candidates should be based within London or the South East and able to travel as required.
Apply to Hannah at Harris Hill onto learn more and get the full job pack. Rolling recruitment
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EIA is seeking to recruit an Outreach and Communications Officer to strengthen the visibility, influence and coordination of its climate campaign.
The role sits at the intersection of communications, public affairs and stakeholder engagement. The postholder will focus on translating and amplifying EIA’s policy and advocacy work through media, stakeholder engagement and external positioning. An important aspect of the role will be to support engagement and coordination with EIA partners, to build the movement and amplify their efforts.
The postholder will not be responsible for developing detailed policy positions or leading policy campaigns but will work closely with the campaigns team to ensure EIA’s analysis and priorities are effectively communicated and reach key audiences.
Key areas of responsibility
Media and strategic communications
· Support the development and delivery of communications strategies aligned with campaign priorities
· Build and maintain relationships with journalists, editors and key media outlets
· Identify strategic opportunities for media engagement and external visibility, particularly around key policy moments
· Shape narratives, draft and place op-eds, comment pieces and reactive media lines
· Translate campaign priorities and technical analysis into clear, compelling messaging for media, policymakers and external stakeholders
· Contribute to campaign strategy by advising on outreach, positioning and narrative development.
Stakeholder engagement
· Support the development and maintenance of relationships with policymakers, including Members of the European Parliament (MEPs), Members of the British Parliament, European Union institutions and other relevant stakeholders
· Support campaigners in planning and delivering stakeholder engagement, including preparing messaging and coordinating meetings
· Support the organisation of events, including identifying and securing speakers and managing outreach and invitations
· Attend key international meetings and fora (e.g. COP, Montreal Protocol) to identify strategic developments and key messages, and produce timely communications outputs, including media lines, briefings and stakeholder updates.
Coalition and network coordination
· Support engagement with subgrantees, including onboarding, facilitating their integration into relevant coalitions and ensuring alignment with EIA’s communications and outreach objectives
· Act as a point of contact for subgrantees on coordination and communications
· Support coordination across partners and stakeholders during key moments, ensuring alignment on messaging and effective external engagement.
Person Specification
Essential
· Demonstrated experience in communications, public affairs, campaigning or media work within NGOs, civil society or advocacy organisations
· Proven experience engaging with journalists and securing media coverage
· Understanding of global and EU climate change policy and/or environmental governance
· Ability to analyse political and policy contexts and translate them into clear, strategic messaging
· Excellent written and verbal communication skills, with the ability to produce high-quality content for different audiences
· Strong organisational skills and ability to manage multiple priorities
· Professionalism and ability to work collaboratively within a team
· Fluency in English, with knowledge of additional languages an advantage
· Ability to travel at short notice
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
The Talent Set are delighted to partner with our client on a fantastic Digital Marketing Manager role. This position offers an exciting opportunity to lead strategic marketing initiatives for a reputable charity, making a meaningful impact through innovative campaigns and community engagement.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £36,500 - £38,500
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Casework is at the heart of everything Medical Justice does. We assist vulnerable people in immigration detention to access medical evidence. The evidence we produce forms the basis of our advocacy work to secure lasting change, including our research into the systemic failures in safeguarding and healthcare provision, the harm caused by these shortcomings, and the harmful effect of immigration detention itself on the health of those who are subjected to it.
As a Caseworker you will have your own caseload and be working directly with people in immigration detention, many of whom may be very unwell, traumatised and experiencing deterioration in their health. You will coordinate with our clinicians and, if clients have legal representation, their lawyers, to organise medical assessments. You will maintain communication with your clients throughout this process, acting as a key point of contact.
We are looking for an experienced caseworker, who can use their compassion and organisational skills to support clients in extremely vulnerable situations. We are looking for someone who has experience dealing with clients in crisis situations, who is resilient and able to manage complex, often traumatic, caseloads in a professional and empathetic way. You will play a key role in striving to ensure clients receive access to adequate healthcare and that they obtain high-quality independent medical evidence to progress their legal cases. As well as working as part of a small, dedicated team of caseworkers dealing with around 500 referrals a year.
Location: North London, the role is hybrid with 3 days based in the office each week following the successful completion of probation and training period.
Reports to: Head of Clinical Evidence & Casework
Salary: £33,000 per year
Contract: Permanent, 37.5 hours per week
About Medical Justice:
Medical Justice works to uphold the health and associated legal rights of people in immigration detention and provides medical evidence, so the devastating health harms of detention are understood and acted on. Our paid and volunteer clinicians visit people held in immigration detention, document scars of torture, assess deterioration in health, and challenge medical mistreatment. We use medical evidence to secure lasting change through research, policy work, and strategic litigation. We work with parliamentarians and the media.
Informal online information sessions
We are holding informal online information sessions to learn more about the role and Medical Justice on:
Details of how to sign up are in the Candidate Pack.
How to apply:
Please read the candidate pack carefully, you will need to send a completed application form and CV to be considered for this role. The application form can be downloaded from our website by clicking the 'Redirect to Recruiter' button below.
We are actively interviewing for this role.
We will be actively interviewing for this role and encourage interested candidates to apply as soon as possible. Please note that we may close this vacancy ahead of the stated deadline if suitable candidates are identified.
All applications submitted prior to closure will be considered fairly and in line with our recruitment process.
We welcome applications from refugees and other migrants, and from people with lived experience of detention, which could include detention in another country, or in the UK (immigration detention in an IRC or prison or being placed in institutional asylum accommodation such as military barracks).
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.
We uphold health rights of people in immigration detention and provide medical evidence, so the devasting health harms are understood and acted on.
The client requests no contact from agencies or media sales.
Icon, the Institute of Conservation, is a charity and professional membership organisation dedicated to safeguarding cultural heritage and championing the value of conservation. As a key member of our small, dedicated team, you will be instrumental in delivering the accurate, timely and compliant administration of Icon’s membership services.
The Membership Administrator is a core operational role responsible for delivering the accurate, timely and compliant administration of Icon’s membership services, whilst ensuring a consistently high standard of customer service to members and stakeholders.
About the Role
The post-holder will oversee day-to-day membership processing, maintain CRM integrity, administer subscription cycles, coordinate diaries and meetings relating to membership governance and committees, and ensure consistent, high-quality administrative support across the organisation. They will act as a key point of contact for member enquiries, demonstrating a proactive, helpful and solutions-focused approach to deliver a positive membership experience.
This role is based at Icon’s office in Clerkenwell, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.
The post-holder will report directly to the Marketing and Membership Manager.
The client requests no contact from agencies or media sales.
Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.
We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.
About the role
This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.
You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.
Key responsibilities
Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact
Provide accurate information on issues affecting older people including benefits, housing, care, health and local services
Carry out structured triage to identify needs, priorities and risks
Manage expectations clearly and sensitively
Identify safeguarding concerns and follow organisational procedures
Make timely referrals to internal services and external partners
Maintain clear professional boundaries while offering a warm, person-centred response
Record all contacts accurately and promptly on the organisation’s CRM system
Maintain clear, concise and professional case notes
Ensure confidentiality, consent and data protection requirements are met
Work closely with advisers, service coordinators and partner agencies
Take part in team meetings, supervision and training
Keep knowledge up to date on welfare benefits, services and local provision
Promote Age UK Bromley & Greenwich services positively and professionally
About you
Essential
Experience in frontline information, advice, triage or high-volume customer contact work
Confidence handling calls from people who may be distressed, anxious or frustrated
Strong listening and questioning skills
Ability to assess urgency and risk and take appropriate action
Clear verbal and written communication skills
Experience using a CRM or case management system
Good general IT skills including email and Microsoft applications
Understanding of confidentiality, safeguarding and professional boundaries
Awareness of issues affecting older people and carers
Commitment to equality, diversity and inclusion
Empathy, patience and a non-judgemental approach
Desirable
Experience in the voluntary sector or health and social care
Knowledge of welfare benefits, housing or adult social care
Experience of face-to-face advice or reception-based work
Knowledge of local services in Bromley or Greenwich
What we offer
27 days annual leave plus bank holidays (pro rata), including two days over Christmas
Pension scheme with 5% employee and 3% employer contributions
Employee Assistance Programme offering 24/7 support
Supportive team environment with training and development opportunities
If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Support Worker
£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits
Merseyside and Cheshire and surrounding areas
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
'We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week) to deliver a high-quality family support service as part of our Merseyside and Cheshire Care Team to families in the local area, at a time where they need it most.
Reporting to the Family Support Manager of the Merseyside and Cheshire Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:
· Control over your own schedule, based on the needs of families on your caseload, to balance home and working life
· Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Time off in Lieu
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.
More information about us and our recruitment process can be found in our Candidate Pack on our website.
Development opportunities:
As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website via the link and complete an application form.
Please disclose on your application form if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Additional information:
Interviews will take place at our Merseyside and Cheshire Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.