Advice, Information and Helpline Officer

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

How to Apply:

Please submit your CV and a covering letter. Please answer the following two questions within your covering letter:

1. What is it about this role and supporting unpaid carers that appeals to you?

2. Please describe a time when you supported someone who was distressed, vulnerable or facing a difficult situation. What did you do, and what was the outcome?

To help us review applications fairly, please keep each answer to 300 words or fewer. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

Safeguarding Statement

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.