Jobs

Job description
Job Purpose
The Head of Community will work with the Director of Services on strategic and operational planning and provide operational leadership for the range of Community services delivered by Age UK East London.

The purpose of this role is to:

• Take responsibility for the delivery of Age UK East London’s Community Service offer, ensuring its delivery requirements are met and we are responsive to new opportunities.
• Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners.
• Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development
journey.
• Build responsive and accountable relationships with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals.
• Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and a strong understanding of key issues affecting older people.
• Ensure the services are meeting all KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement
approach.
• Ensure service staffing and delivery arrangements are optimal, including by assessing which services need allocated staff and which would be better delivered by a central team.
• Ensuring processes and good practice is embedded in case recording, reporting and data collection.

Key Tasks

Coordination and Management of service

• Line manage service managers and coordinators, and oversee the good management of all service staff.
• Ensure services are delivered in line with contractual requirements
• Work with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
• Ensure the team is fully conversant with the organisation’s CRM and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
• Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
• Complete and maintain relevant risk assessments.
• Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
• Support team members to supervise volunteers effectively
• Support implementation of any organisation-wide operational changes
• Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services 

Quality and Insight

• Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
• Produce quarterly insight to the Board of Trustees at committee level
• Monitor compliance in record keeping around key areas
• Continuously review and monitor services with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities

General

• Develop and nurture supportive and collaborative relationships with local community, voluntary and faith partners.
• Identify, explore and develop new opportunities that address the needs of local older people.
• Lead the development and delivery of current and future commissioned community services in AUKEL.
• Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
• Work with local partners to share best practice and develop opportunities to work together

• Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence. 
• Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
• Work with colleagues to develop new service proposals, to develop the scope and impact
of the Community team.

Leadership and management

• Engage, motivate and inspire the team
• Evaluate and manage overall team and individual performance and wellbeing
• Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
• Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
• Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
• Take a person-centred approach to line management responsibilities
• Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL

Other

• Perform other duties in connection with the general work of AUKEL when required
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
• To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
• Participate in learning and development opportunities and take responsibility for identifying your own learning needs

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Of operational service management within community based setting within the statutory, voluntary or private sector
• Of working with data to monitor outputs, outcomes and reach. 
• Of carrying out programme evaluation and report writing.
• Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
• Of effective collaboration and partnership development. 

Desirable

• Of engaging strategically with the local community, health and care system
• Of design and delivery of innovative, impactful health and wellbeing programmes.
• Of strategic service leadership and development.
• Of leading change

Knowledge & Understanding

• Understanding of, and expertise in, the care and support needs of older people.
• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a
trauma-informed manner.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
• Of the current health and care landscape

Skills/Attributes

Essential

• Intermediate IT skills
• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
• Commitment to learning and development and reflective practise.
• Resilience

Desired

• Ability to speak a community language

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.

Are you organised, enthusiastic, and passionate about making a difference in children’s mental health? Place2Be’s Mental Health Workforce Development team is looking for a Programme Admin Assistant to support the delivery of our impactful counselling and training programmes.

 Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 14th November 2025

1st Interview date: Between 27th November 2025 - 3rd December 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

We are looking to appoint an Administration Lead to join the team.

Learning Disability England works hard to be a member led organisation. This role plays an important part in the day-to-day workings of the organisation by leading on the administrative management of memberships and financial functions, as well as supporting projects and events led by other members of the team. The Administration Lead’s contribution will ensure that we deliver a national movement for change and a network for members and partners.

For more information about the role, and for an application form, please download the application pack.

About Us 

We are a small staff team of 7 people mostly working part time. All of us are home based and work flexibly. Annual leave  entitlement is 27 days plus Statutory Holidays pro rata.

There are different lead roles in the team but being small we support each other and work with members and partners to achieve as much as can together. 

Learning Disability England is a membership organisation that brings together people with learning disabilities, family members and people in paid roles to make a difference together.

Being led by what is important to our members is central to how we work. Working closely with the Representative Body and other team members to support being member led is an important part of all our jobs. 

Diversity matters to us. We particularly welcome applications from people from Black, Asian or minority ethnic backgrounds as they are currently underrepresented in our organisation.   

Closing date for applications is 13th November 2025 at 8am.  

We will be conducting online interviews on the 20th November 2025

 Job Title:Communications and Marketing Administrator

Salary:       SCP 23 (£23,447) pro rata per annum

Responsible to:   Strategic Communications Lead

Location:Working hours divided between BVSC Offices (Latham House, 33-34 Paradise Street, Birmingham B1 2AJ) and                     home address, as agreed by BVSC

Hours of work:21 hours per week

Contract Duration:Permanent

Communications and Marketing Administrator

· Are you passionate about creating engaging digital content that makes a real difference?

· Do you have a flair for bringing communications to life across multiple platforms

· Are you organised, creative, and driven to help an organisation amplify it’s voice?

If you’ve answered yes, we’d love to hear from you!

Birmingham Voluntary Service Council (BVSC) is the city’s leading infrastructure organisation for the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector. We exist to strengthen and champion Birmingham’s voluntary and community organisations, supporting them to grow, collaborate and increase their impact across the city. Our work spans a wide range of areas including health and social care, children and young people, community development, and multiple complex needs.

We are looking for a Communications and Marketing Administrator to join our dynamic team at BVSC. This is an exciting opportunity for someone who is creative, organised, and passionate about using communication to make a positive difference. You’ll thrive in this role if you enjoy creating engaging content, supporting events, and working collaboratively to promote the values and impact of Birmingham’s voluntary and community sector.

You will deliver high-quality communications and marketing support that helps raise BVSC’s profile and strengthen engagement with our audiences. Working closely with the Strategic Communications Lead, you will help deliver our strategic communications plan by creating and sharing compelling content, managing digital channels, supporting events, and engaging with stakeholders. This is a fantastic opportunity for someone who enjoys variety, thrives in a creative environment, and wants to make a real difference within Birmingham’s voluntary and community sector.

To succeed in this role, you’ll need to be a confident communicator with a keen eye for detail and strong analytical skills. You’ll have experience in communications and marketing, preferably in the non-profit sector.  You’ll have strong organisational skills and the ability to manage multiple projects and deadlines, while maintaining creativity and enthusiasm. A good understanding of digital marketing tools, social media platforms, and content creation and the ability to work collaboratively in a team environment.

Please see the job description for further details 

Working for BVSC

BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.

Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.

Terms and conditions

· 21 hour working week 

· 29 days annual leave + bank holidays a year (Pro rata)

· 5% pension contribution 

· 3.5 times salary Death in service benefit

· BVSC is a Living Wage Employer

Work-life balance 

· Hybrid working, allowing staff to divide their working hours between our city centre office and their home 

· Flexible working arrangements available for staff 

· A flextime system is in place for staff 

· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties 

· We provide generous maternity and paternity pay 

Staff development 

· We support staff to undertake training and development, providing funding and time off for study 

Values based approach

· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals 

Wellbeing

· We offer free access to a range of wellbeing platforms 

· BVSC offers all employees a suite of wellbeing support 

We are looking for candidates that can demonstrate the following BVSC organisational values: 

Commitment: Making a positive difference through passion, innovation and social action 

Collaboration: Connecting people and organisations to work together to improve lives 

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham 

Integrity: Building trust through delivering excellent outcomes 

At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.

As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.

We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.

We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC. 

We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.  From application to interview, we place inclusion at the heart of all we do. 

We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.

Closing date for applications – Thursday 6 November 2025 at 10 am

Interviews to take place – Tuesday 18 November 2025, via Team Video.

 Shortlisted applicants will be contacted by Monday 10 November 2025. If you have not been contacted by Monday 10 November 2025, you should assume you have not been shortlisted.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Secondments will be considered.

This is an exciting opportunity to join a small but growing team as we enter a new chapter in our ministry. Based in Belfast, you will be in a key position in the organisation: providing executive assistance to the CEO and responsible for our finance and HR administration. This is a new post with opportunity to shape and develop the role.

We're looking for a committed Christian who is a proven administrator, can juggle multiple priorities and is excited by change and innovation. You will have a track record in providing executive assistance at a senior level and will be able to demonstrate excellent teamworking and communication skills.

The job is permanent and full time, but we are open to considering applicants who want to work full time over 4 days or substantial part-time (4 days).

If you think this role is for you, we would love to hear from you. To apply, please submit your CV and a covering letter showing how you meet the person specification. 

Deadline for applications: 12pm, 16 November 2025 
First interviews (online): 27 November
Second interviews (in person, Belfast): 5 December

In accordance with the Equality Act 2010, it is a genuine occupational requirement that the post holder is a practising evangelical Christian and in agreement with our statement of faith, vision, mission and cultural values.

We Are Family is hiring!

We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters  across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.

As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.

This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.

Key Details:

Role type: Permanent

Reports to: Head of Operations

Direct Reports: You will work closely in partnership with our Associates & Volunteers

Working Pattern:  2.5 days / 18.75 hours per week, including occasional evening and on-site work.

Salary: £30-35K FTE

Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.

Perks of Working at WAF:

· Become a part of a personable, visionary team creating positive impact on a daily basis

· Flexible working

· Home Working Allowance

· Occasional in-person working in London; travel and lunch expenses covered

· Competitive salaries with room for growth

· Professional development opportunities

· Seasonal socials

ROLE DESCRIPTION:

Key responsibilities include: 

• Engagement with our Members
• Supporting our Volunteers
• Managing our Peer-led Groups and In-Person Activities
• Overseeing our Peer Support Training and Supervision
• Nurturing Partnerships
• Delivering Impact
• Contributing to Communications
• Championing our Advocacy efforts
• Collaborating with our Board and Committees

Person Specification: 

ESSENTIAL

• Demonstrable experience coordinating / managing multiple projects or programmes
• Experience of working with beneficiaries and / or volunteers
• Excellent written and verbal communication skills
• Skills in identifying and prioritising workload with the ability to work to deadlines and budget
• Comfortable working independently, operating good judgement on when to seek guidance and support
• Strong IT and / or aptitude to learn software skills (see below)
• Resourceful and adaptable
• Empathetic and supportive
• A ‘hands-on’ and collaborative mindset

DESIRABLE

• Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
• Lived experience / interest in supporting families
• Experience of working within a peer support network
• Experience of co-producing projects with beneficiaries / volunteers
• Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).

To Apply:

If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!

Please download our full application pack for further details and instructions on how to apply.

Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP

Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.

Further information can be found via our website.

One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.

This role provides comprehensive administrative and organisational support to senior management, ensuring the smooth running of daily operations. As part of the region team the PA act as the first point of contact, managing communications, schedules, and confidential matters with the utmost professionalism and discretion. The successful applicant must have excellent verbal, and written communication skills. They must be able to build positive relationships with staff and volunteers at all levels and have a working knowledge of Microsoft Office.

POLICY and CAMPAIGNS OFFICER 

Do you want to drive vital change for victims of stalking and harassment across policy and legislation? As a Policy and Campaigns Officer at Suzy Lamplugh Trust, you’ll work on multiple, diverse and fast-paced projects in a committed and expert team. Come and step into a role where your work truly makes an impact. 

ABOUT SUZY LAMPLUGH TRUST 

This post represents an opportunity for the right candidate to join the UK’s founding personal safety charity and leading authority on stalking. 

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment – through education, campaigning and support.

We are an organisation that has: 

• been responsible for training over one million lone and frontline workers across all sectors in personal safety; 

• campaigned heavily and played a pivotal role in driving changes in the law to better protect people across the UK; and 

• supported over 75,000 victims and survivors of stalking since the inception of our National Stalking Helpline and stalking advocacy service. 

Key Responsibilities: 

• Support the delivery and evaluation of national campaigns on workplace safety as well as stalking, harassment and other priority areas.

• Maintain effective relationships with civil servants, policy makers, national and local decision makers, and other campaigning bodies and build relevant networks of stakeholders.

• Proactively keep abreast of issues within the post-holder’s own portfolio, general criminal justice, personal safety and Violence Against Women and Girls (VAWG) policy developments and up to date campaigning techniques.

• To undertake or commission research on specific policy areas as required.

• Develop policy recommendations, write policy and campaigns reports, lobby government and other decision makers and stakeholders, and respond on behalf of Suzy Lamplugh Trust to government enquiries, consultations or other relevant initiatives. 

ABOUT THE ROLE 

The Policy and Campaigns Officer is responsible for supporting on Suzy Lamplugh Trust’s policy and campaigning work relating to reducing harassment, violence and aggression in society by addressing these issues at their root cause, working with employers to improve personal safety culture within organisations and seeking to influence policy and legislative change where necessary. This role will also support campaigns that ensure that victims of stalking receive better support and protection.

Contract Type: Permanent 

Salary: £31,500 

Hours: Full-time 

Please read the attached Job Description and Person Specification for full details. 

As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we seek to support. 

 WHAT WE OFFER IN RETURN 

In return for our staff’s commitment and dedication, we offer a range of benefits, including: 

• Hybrid working (minimum 40% in the office) 

• Flexitime Policy 

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata for part-time) + public holiday 

• Pension scheme with 5% employer contribution 

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts 

• Occupational Sick Pay (which increases after 3 years) 

• Cycle to Work scheme (cycle racks on site) 

• Interest-free travel loan for annual season ticket 

• Regular all-staff off-site meetings and events 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

HOW TO APPLY 

Suzy Lamplugh Trust is committed to diversity and is an equal opportunity employer. Please apply by submitting a CV and a covering letter detailing how your skills and experience align with each point in the person specification. Applications without a covering letter will not be considered. 

All applicants must have the legal right to work in the UK. Please note that if you do not receive a response within three weeks of the closing date, your application was not successful. 

Closing Date: 23rd November 

Interview: week beginning 8th December 2025

Events Marketing Executive - Church and Community

Are you an experienced events planner with a keen eye for detail? Do you have a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?

If that's you, then Tearfund's Fundraising Marketing team could be the right place for you! 

As a member of the Church and Community Building Squad, you would be responsible for the delivery of our events campaign at multiple and varied events, including leadership conferences, summer festivals and more. As we upscale our in-person events programme, we are looking for an organised and detail driven events planner. The right candidate will manage our presence and help us engage well with our supporters so that they can better understand Tearfund's mission and learn how to partner with us to see lives transformed.

We are particularly looking for a person who has experience in delivering events logistics at small and large scale, with a passion for encouraging the UK church to engage with global justice. A love of UK travel and willingness to work flexibly will also be important. A love of UK travel and flexibility to work weekends will also be important. 

Do you have the following experience?

• Planning and delivering campaigns at small and large events
• Planning and managing budgets
• Project managing complex projects with multiple stakeholders
• Monitoring and evaluating campaigns, with a test and learn mentality

Do you have the following skills?

• Ability to see through activity from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Ability to influence and work alongside senior stakeholders
• Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality.

If your skills, experience, and passion match these requirements, we'd love to hear from you!

Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager. Applicants should be aware that although this is a hybrid role, due to the nature of the job, the successful applicant will be required to travel into the office frequently, especially during the summer events season.

This a full time permanent contract, 35 hours per week. Flexible working patterns may be considered. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

Job Title: Solicitor / Senior Caseworker

Contract: Permanent. Full time or part time.

Responsible To: Legal Services Director

Salary: £30,000 - £35,000 per annum, dependant on qualifications and experience.

Location: An office base in Llandudno Junction, with a minimum of 3 days per week in the office and outreach work across Gwynedd and Ynys Mon.

About the role

North Wales Community Law is a charity established in 2023 that provides free legal advice to people in North Wales. We have a small team of caseworkers and we want to grow our team to enable us to support more people. This is an exciting opportunity for someone who wants to contribute to our vision to make sure that everyone in North Wales has access to the services and expertise they need to uphold their rights, fight inequality and challenge injustice.

We are looking for a solicitor or experienced caseworker to provide specialist housing or family law casework and advice under the supervision of our Legal Services Director. Based in our offices in Llandudno Junction, the role will involve regular travel to community based outreach clinics in North Wales, particularly Gwynedd and Ynys Mon.

We are particularly keen to hear from people with experience of relevant Welsh housing legislation and qualified solicitors with experience of legally aided civil litigation.

Other benefits include 35 days annual leave pro rata (including bank holidays), company pension and a commitment to investing in your professional development. Wellbeing is a core value of North Wales Community Law, and we recognise that we all thrive when our needs are met. All staff have access to discounts, free financial and legal advice, and health and wellbeing support through our comprehensive employee assistance programme.

About North Wales Community Law

Our vision is that everyone in North Wales has access to the services and expertise they need to uphold their rights, fight inequality and challenge injustice.

North Wales Community Law is an independent, not-for-profit legal charity committed to alleviating poverty, promoting equality, and helping everyone create a fair and just society. We do this by providing free, community based legal advice on issues affecting the day to day lives of people living in North Wales, using the law as a tool for social change, and sharing knowledge and skills across the legal and charity sectors.

Since opening our doors in 2023 we’ve provided expert legal advice to people in need who would otherwise have no access to justice. We’ve formed innovative collaborations with grassroots organisations supporting individuals, and with national charities challenging public bodies.

We have established a national profile across Wales and the UK, championing the legal rights of people in North Wales who are marginalised through poverty, discrimination, or disadvantage. A recently awarded legal aid contract for housing and Welsh Government funding put us in a strong position to challenge injustice and inequality for the communities we serve.

Duties

• To provide legal advice and casework assistance and give appropriate advice and support to clients, managing your own caseload and making applications for public funding as required.
• To liaise with landlords’ and other parties’ representatives, solicitors, other agencies and groups as required.
• To ensure that all casework, advice, and assistance complies with the requirements of the organisation’s processes, accreditations and, where publicly funded, complies with the requirements of the Legal Aid Agency.
• To collate evidence and work in partnership with other advice providers locally and regionally to influence the development of policy and legislation in relation to housing and domestic abuse.
• To undertake outreach work, including liaising with local communities, delivering talks and presentations to groups, and visiting community settings as appropriate. Work from various locations as reasonably required.
• To inform and participate in our public legal education work, to promote North Wales Community Law and a rights-respecting culture in north Wales.
• To actively engage with local community groups and organisations, bringing together our experience, skills and knowledge with that of others, sharing learning wherever possible.
• To prepare reports on your own work for the information of the Trustee Board, funders and other stakeholders, as required.
• To actively contribute to internal meetings, including cascading learning.
• To attend appropriate training courses and maintain readership of relevant publications to maintain and develop professional expertise.
• To support your own and team’s wellbeing and encourage a positive working environment.
• To travel to other locations for the purposes of giving advice, advocacy or for training.
• To carry out a share of administrative tasks including those detailed in the organisation’s Quality Manual.
• To carry out such other duties as may be required.

Person Specification

Essential

• Experience of delivering housing or family law advice and complex casework - advising and supporting clients through the legal system
• Ability to manage a busy caseload, working under pressure and meeting deadlines.
• Experience of legal aid processes, meeting financial targets and time recording requirements using case management systems.
• Good organisational, prioritising and time management skills.
• Experience of team and multi-agency working.
• Excellent listening, verbal and written communication skills including ability to communicate effectively with the organisation’s client group.
• Commitment to sharing learning, skills and knowledge.
• An understanding of and commitment to Equality, Diversity and Inclusion, and its relevance to legal advice.
• Strong commitment to North Wales Community Law’s vision, mission and values.
• Excellent IT skills.

Desirable

• Experience of practicing housing law in Wales
• Experience of delivering advice in other areas of social welfare law
• Experience of civil litigation, representing clients in court
• Sound understanding of the SRA Professional Conduct Rules, SQM standards and Solicitor’s Accounts Rules and ability to apply them as necessary
• Experience of legal aid billing (including certificated work), and an understanding of optimising legal aid income
• Ability in written and spoken Welsh

To Apply

The deadline for applications is 5pm on Friday 14th November 2025.

First interviews will be held online, with second stage interviews in person

Please email, with the job title in the subject line, attaching:

• An up to date CV
• A covering letter, describing how your skills, qualities and experience meet the requirements set out in the Job Description
• A completed Equality Monitoring Form

We recognise the value of diverse perspectives in our work and encourage applications from people of all backgrounds, communities, identities and experiences, including those with personal experience of the inequalities and injustices we seek to address. If you require any reasonable adjustments as part of the recruitment process, please let us know by emailing.

If you would like an informal discussion about the role please email.

We look forward to hearing from you.

Teitl Swydd: Cyfreithiwr Tai / Uwch Weithiwr Achos

Contract: Parhaol. Llawn-amser neu ran-amser.

Atebol i: Cyfarwyddwr Gwasanaethau Cyfreithiol

Cyflog: £30,000 - £35,000 y flwyddyn, yn dibynnu ar gymwysterau a phrofiad.

Lleoliad: Mewn swyddfa yng Nghyffordd Llandudno, gydag o leiaf 3 diwrnod yr wythnos yn y swyddfa a gwaith allgymorth ar draws Gwynedd ac Ynys Môn.

Gwybodaeth am y swydd

Mae Cyfraith Gymunedol y Gogledd yn elusen a sefydlwyd yn 2023 i ddarparu cyngor cyfreithiol am ddim i bobl yng Ngogledd Cymru. Mae gennym dîm bach o weithwyr achos, ac rydym eisiau tyfu ein tîm er mwyn i ni allu cefnogi mwy o bobl. Dyma gyfle cyffrous i rywun sydd eisiau cyfrannu at ein gweledigaeth i wneud yn siŵr bod pawb yng Ngogledd Cymru yn gallu cael gafael ar y gwasanaethau a'r arbenigedd sydd eu hangen arnynt i gynnal eu hawliau, i frwydro yn erbyn anghydraddoldeb, ac i herio anghyfiawnder.

Rydym yn chwilio am gyfreithiwr neu weithiwr achos profiadol i ddarparu gwaith achos a chyngor arbenigol ynglŷn â thai neu gyfraith teulu dan oruchwyliaeth ein Cyfarwyddwr Gwasanaethau Cyfreithiol. Bydd y swydd wedi'i lleoli yn ein swyddfeydd yng Nghyffordd Llandudno, a bydd angen teithio'n rheolaidd i glinigau allgymorth yn y gymuned yng Ngogledd Cymru, yn enwedig yng Ngwynedd ac Ynys Môn.

Rydym yn arbennig o awyddus i glywed gan bobl sydd â phrofiad o ddeddfwriaeth dai berthnasol yng Nghymru a chyfreithwyr cymwys sydd â phrofiad o ymgyfreitha sifil gyda chymorth cyfreithiol.

Mae buddion eraill yn cynnwys 35 diwrnod o wyliau blynyddol pro rata (gan gynnwys gwyliau banc), pensiwn cwmni ac ymrwymiad i fuddsoddi yn eich datblygiad proffesiynol. Mae llesiant yn un o werthoedd craidd Cyfraith Gymunedol y Gogledd, ac rydym yn cydnabod ein bod ni i gyd yn ffynnu pan fydd ein hanghenion yn cael eu diwallu. Mae’r holl staff yn gallu cael gafael ar ostyngiadau, cyngor ariannol a chyfreithiol am ddim, a chymorth iechyd a llesiant drwy ein rhaglen gynhwysfawr o gymorth i weithwyr.

Cefndir Cyfraith Gymunedol y Gogledd

Ein gweledigaeth yw bod gan bawb yng Ngogledd Cymru fynediad at y gwasanaethau a’r arbenigedd sydd eu hangen arnynt i gynnal eu hawliau, brwydro yn erbyn anghydraddoldeb a herio anghyfiawnder.

Mae Cyfraith Gymunedol y Gogledd yn elusen annibynnol, nid er elw, sy’n ymroddedig i drechu tlodi, hyrwyddo cydraddoldeb, a helpu pawb i greu cymdeithas sy’n fwy teg a chyfiawn. Rydym yn gwneud hyn drwy ddarparu cyngor cyfreithiol yn rhad ac am ddim yn y gymuned ynghylch materion sy’n effeithio ar fywydau bob dydd pobl sy’n byw yng Ngogledd Cymru, gan ddefnyddio'r gyfraith fel dull o greu newid cymdeithasol, a rhannu gwybodaeth a sgiliau ar draws y sectorau cyfreithiol ac elusennol.

Ers agor ein drysau yn 2023 rydym wedi darparu cyngor cyfreithiol arbenigol i bobl mewn angen na fyddai ganddynt fynediad at gyfiawnder fel arall. Rydym wedi ffurfio partneriaethau cydweithio arloesol gyda sefydliadau llawr gwlad sy’n cefnogi unigolion, a gydag elusennau cenedlaethol sy’n herio cyrff cyhoeddus.

Rydym wedi sefydlu proffil cenedlaethol ar draws Cymru a’r DU, gan hyrwyddo hawliau cyfreithiol pobl yng Ngogledd Cymru sydd ar ymylon cymdeithas oherwydd tlodi, gwahaniaethau, neu anfantais. Mae contract cymorth cyfreithiol a ddyfarnwyd yn ddiweddar ar gyfer tai a chyllid Llywodraeth Cymru yn ein rhoi mewn sefyllfa gref i herio anghyfiawnder ac anghydraddoldeb ar gyfer y cymunedau rydym yn eu gwasanaethu.

Manyleb y Person

Hanfodol

• Profiad o ddarparu cyngor a gwaith achos ym maes tai neu gyfraith teulu - gan gynghori a chefnogi cleientiaid drwy’r system gyfreithiol.
• Gallu rheoli llwyth achosion prysur, gweithio dan bwysau a chwrdd â therfynau amser.
• Profiad o brosesau cymorth cyfreithiol, cyflawni targedau ariannol a gofynion cofnodi amser gan ddefnyddio systemau rheoli achosion.
• Sgiliau trefnu, blaenoriaethu a rheoli amser da.
• Profiad o waith amlasiantaethol a gweithio mewn tîm.
• Sgiliau gwrando, llafar ac ysgrifenedig rhagorol, gan gynnwys y gallu i gyfathrebu'n effeithiol â grŵp cleientiaid y sefydliad.
• Ymrwymiad i rannu dysgu, sgiliau a gwybodaeth.
• Ymrwymiad i gydraddoldeb, amrywiaeth a chynhwysiant, a dealltwriaeth ohonynt, a sut maent yn berthnasol i gyngor cyfreithiol.
• Ymrwymiad cryf i weledigaeth, cenhadaeth a gwerthoedd Cyfraith Gymunedol y Gogledd.
• Sgiliau TG ardderchog.

Dymunol

• Profiad o ymarfer cyfraith tai yng Nghymru
• Profiad o ddarparu cyngor mewn rannau eraill o gyfraith lles cymdeithasol
• Profiad o ymgyfreitha sifil, gan gynrychioli cleientiaid yn y llys
• Dealltwriaeth gadarn o Reolau Ymddygiad Proffesiynol yr Awdurdod Rheoleiddio Cyfreithwyr (SRA), safonau’r SQM a Rheolau Cyfrifon y Cyfreithiwr, a’r gallu i’w cymhwyso yn ôl yr angen.
• Profiad o filio am gymorth cyfreithiol (gan gynnwys gwaith ardystiedig), a dealltwriaeth o optimeiddio incwm cymorth cyfreithiol.
• Gallu siarad ac ysgrifennu Cymraeg

I Wneud Cais

Y dyddiad cau ar gyfer ceisiadau yw 5pm ddydd Gwener 14 Tachwedd 2025.

Bydd y cyfweliadau cyntaf yn cael eu cynnal ar-lein, gyda chyfweliadau’r ail gam yn cael eu cynnal wyneb yn wyneb.

Anfonwch e-bost gyda theitl y swydd yn y llinell pwnc, ac atodi:

• CV cyfredol
• Llythyr eglurhaol yn disgrifio sut mae eich sgiliau, eich rhinweddau a'ch profiad yn bodloni'r gofynion a nodir yn y Disgrifiad o’r Swydd
• Ffurflen Monitro Cydraddoldeb wedi'i llenwi

Rydym yn gwerthfawrogi safbwyntiau amrywiol yn ein gwaith ac yn annog ymholiadau a cheisiadau gan bobl o bob cefndir, cymuned, hunaniaeth a phrofiad, gan gynnwys y rhai sydd â phrofiad uniongyrchol o’r anghydraddoldebau a’r anghyfiawnderau yr ydym yn ceisio mynd i’r afael â nhw. Os oes angen unrhyw addasiadau rhesymol arnoch fel rhan o’r broses recriwtio, rhowch wybod i ni drwy anfon e-bost.

Os ydych chi eisiau sgwrs anffurfiol am y swydd, anfoniwch e-bo.

Gan edrych ymlaen at glywed oddi wrthych.

Job Title: Ability Works Employment Support Coordinator

Location: Rochford, Basildon & Castle Point

Reports to: Ability Works Employment Manager

Salary: £16,438.50

Job Type: Part-Time, Permanent (22.5 hours per week)

Hamelin exists to reimagine life for individuals with learning disabilities and autism, enabling limitless possibilities. Hamelin is seeking a passionate, self-motivated and confident coordinator to support our expanding Ability Works project. In this diverse role, you'll play a pivotal part in ensuring our individuals meet their goals and create a lasting impact in our communities as well as being the first point of call for new individuals accessing the service.

Ability Works - This initiative focuses on enabling adults with learning disabilities and autistic people to gain meaningful and fulfilling paid employment. The project thrives on outcomes, motivation and a can-do approach.

This role is crucial in making sure we deliver exceptional service, stay compliant, and run our project efficiently— whilst ensuring our mission, vision and values are not compromised. 

The Employment Support Coordinator will regularly meet with participants to listen, offer support and help them identify their best job match, reflecting their skills and aspirations.

In your day-to-day role, you will be striving to build, expand and strengthen the project whilst working closely with the Employment Manager to ensure all key performance indicators and any project targets are met. The role is responsible for onboarding individuals into the project as well as delivering face-to-face mentoring, work experience in and outdoors and coaching.

Project Skills:

• Support with the daily operations of the project scope.
• Supporting individuals through CV production, profiling, interview techniques, attending interviews, workshops, job clubs and managing their health at work.
• Adhere to the strategies to grow and enhance the projects, meeting the ever-changing needs of those we support.
• Identify skills gaps for participants and offer Asdan short courses to support development.
• Building relationships with community partners including DWP, Social Care and prescribers, and other charities and government organisations to gain referrals for the project.
• Sourcing job opportunities for your participants through regular contact with key local employers.

Teamwork:

• Work in partnership with Hamelin’s service offer, especially the Links service and Opportunity Center.
• Ensure the project remains a motivated team that aligns with our values and goals.
• Report on the performance of the current project, providing feedback and support to ensure high standards of care and efficiency.

Compliance and Quality Assurance:

• Follow Hamelin’s policies and procedures to maintain best practices and regulatory standards.
• Implement and oversee quality assurance processes, including gathering feedback from project participants and colleagues to keep improving our service delivery.
• Engage with and become involved with continuing self-development.

Stakeholder Engagement:

• Identify, build and maintain strong relationships with project participants, families, local and health authorities representatives, and other key stakeholders.
• Represent the Charity and service at meetings, events, and forums, advocating for the needs and rights of those we support.
•  Work closely with other teams and services within the charity to ensure a unified approach to care and support.

Business Development:

• Identify and exploit opportunities for expanding the service, from new partnerships and funding sources both inside and outside health and care to innovative care models.
• Prepare and present feedback and data when required, to the Employment Manager.
• Lead marketing and promotion of the service, boosting awareness. interest and attracting new project participants.

About You

It’s essential that:

• You have at least two years’ experience within a coordination/administration service for individuals with learning disabilities and/or autism.
• You have a proven track record of successful project administration.
• You hold a valid driver’s license and have access to a vehicle.
• Be ready to work flexibly, which could include weekends and bank holidays. You might also be asked to work in different services as needed.
• We are a values-driven charity, and it is essential that all our colleagues truly live out our core values which are - We think differently, We enhance lives and We are community.

It’s desirable that:

• You have experience working in a charity or non-profit organisation.
• You have links within community services.
• You have experience in IT systems.
• You’re familiar with the local community and relevant stakeholders.

*Interviews to be held the W/C 17th of November*

Job Title: Links Project Coordinator

Location: Mid & South Essex

Reports to: Links Project Lead

Salary: £27,397.50  

Job Type: Full-Time, Permanent

Hamelin exists to reimagine life for individuals with learning disabilities and autism, enabling limitless possibilities. Hamelin is seeking a confident coordinator to support our expanding Links Project. In this diverse role, you'll play a pivotal part in ensuring our individuals meet their goals and create a lasting impact in our communities as well as being the first point of call for new individuals accessing the service.

Links Project: This initiative focuses on enabling adults with learning disabilities to engage in community activities through befriending, mentoring, and peer-led programs, all supported by our dedicated volunteers. As the Project Coordinator, you will support the key administrative tasks that keep this project running smoothly.

The Project Coordinator will support referrals with specific aims and objectives within the project scope – for example traveling to meet a friend, accessing sports, increasing confidence and ensuring isolation is reduced.

In your day-to-day role, you will be striving to build, expand and strengthen the project whilst working closely with the Project Lead ensuring all key performance indicators and any project targets are met. The role is responsible for onboarding individuals into the project as well as completing ongoing assessments and gathering feedback.

This role is crucial in making sure we deliver exceptional service, stay compliant, and run our project efficiently— whilst ensuring our mission, vision and values are not compromised. 

Project Skills:

• Support with the daily operations of the project scope.
•  Adhere to the strategies to grow and enhance the projects, meeting the ever-changing needs of those we support.
• Awareness of resources and volunteer efficiency to ensure we get the best possible outcomes for the individuals we support.

Teamwork:

• Work in partnership with Hamelin’s Volunteer Manager.
• Ensure the project remains a motivated team that aligns with our values and goals.
• Report on the performance of the current project, providing feedback and support to ensure high standards of care and efficiency.

Compliance and Quality Assurance:

• Follow Hamelin’s policies and procedures to maintain best practices and regulatory standards.
• Implement and oversee quality assurance processes, including gathering feedback from project participants and colleagues to keep improving our service delivery.
• Engage with and become involved with continuing self-development.

Stakeholder Engagement:

• Identify, build and maintain strong relationships with project participants, families, local and health authorities’ representatives, and other key stakeholders.
• Represent the Charity and service at meetings, events, and forums, advocating for the needs and rights of those we support.
• Work closely with other teams and services within the Charity to ensure a unified approach to care and support.

Business Development:

• Identify and exploit opportunities for expanding the service, from new partnerships and funding sources both inside and outside health and care to innovative care models.
• Prepare and present feedback and data when required to the project lead.
• Lead marketing and promotion of the service, boosting awareness, interest and attracting new project participants.

 Other Requirements:

• Be ready to work flexibly, which could include weekends and bank holidays. You might also be asked to work in different services as needed.
• Complete all required training, whether through e-learning or in-person courses.
• Adhere to our published policies, procedures, and standards.

 About you

 It’s essential that:

• You have at least two years’ experience within a coordination/administration service for individuals with learning disabilities and/or autism.
• You have a proven track record of successful project administration.
• You hold a valid driver’s license and have access to a vehicle.
• You can work flexibly across locations in Essex to fulfil the requirements of the role.
• We are a values-driven Charity, and it is essential that all our colleagues truly live out our core values which are - We think differently, We enhance lives, and We are community.

It’s desirable that:

• You have experience working in a Charity or Non-profit Organisation.
• You have links within community services.
• You have experience in IT systems.
• You’re familiar with the local community and relevant stakeholders.

*Interviews will take place the W/C 17th of November*

Location: Reading, Hybrid 
Hours: 37 per week 
Salary: £27,792
Contract Type: Permanent
Campaign Closes: 13th November 2025

First Stage Interviews: 26th November 2025

Second Stage Interviews: TBC

Are you passionate about making a real difference in the lives of children with critical illnesses? Do you thrive in a fast-paced environment where empathy, precision, and people skills come together? Join Make-A-Wish UK as a Wish Referral Officer and be the guiding light at the start of every wish journey. You will be the warm, reassuring voice that helps families navigate the first steps of their magical experience, all while managing vital relationships and keeping everything running smoothly behind the scenes.

Core Purpose
The Wish Referral Officer is responsible for processing new referrals and stewarding the wish child and their application through the initial stages of their wish journey, whilst providing excellent stakeholder management. A Wish Referral Officer is responsible for facilitating and managing a large network of relationships such as the wish child and their family, medical professionals, charities, volunteers and referral partners. As each wish is unique, accurate record keeping, data privacy and safeguarding are essential for every wish and experience. This role requires the ability to work at a high pace while maintaining strong attention to detail, with data management and accuracy forming core aspects of day-to-day responsibilities.

Essential Criteria
To be successful in this role you will need:

• Experience in an administrative role 
• Experience of handling large volumes of data accurately, within a fast-paced environment
• Experience in customer service role with set targets and data management 
• Demonstrate the ability to be flexible and change priorities within short time frames 
• Excellent organisational and prioritising skills to support an ever-changing workload 
• To be able to confidently communicate through all communication methods to multiple stakeholders
• Exceptional attention to detail 
• Calm and professional, especially when dealing with emotional situations 
• Excellent IT and administration skills including experience in processing/inputting data and MS Office 
• Ability to work on own initiative without supervision 
• A personal commitment to and understanding of equal opportunities 
• Experience in using CRM systems 

Personal Qualities

• Maintain a professional, caring, friendly and helpful manner always whilst dealing with wish children, their families, volunteers, suppliers as well as other stakeholders 
• Strong empathy with wish families understanding that each child is an individual and may have needs 
• The ability to be able to build strong relationships
• Maintain high levels of attention to detail 
• Ability to remain calm under pressure 
• Punctual and reliable 
• Friendly, courteous and professional 
• Be motivated to always support the charity and its objectives

Key Responsibilities:
Referral Enablement

• Process new referrals submitted by Community Referral Partners, health and social care professionals, ensuring accurate data entry, and excellent stakeholder management both through both written and verbal communication.
• Proactively manage a dynamic caseload of 150–200 wishes at any given time, ensuring each wish application progresses efficiently through the various stages of the wish journey in alignment with established referral targets and service timelines. This includes monitoring progress, identifying and resolving potential delays, maintaining accurate records, and self-allocating new referrals in line with organisational priorities
• Take ownership of the weekly coordination and distribution of wish referral materials, ensuring all communications and resources are prepared, reviewed, and delivered accurately and on time to key stakeholders—including Community Referral Partners, wish families, and internal teams—to support a seamless and consistent referral process.
• Monitor and maintain the accuracy and integrity of data across internal systems to ensure full compliance with service level agreements (SLAs), data protection regulations, and organisational protocols. This includes conducting regular data audits, identifying and correcting discrepancies, and working collaboratively with internal teams to uphold high standards of data quality, which are essential for effective decision-making, reporting, and service delivery.
• Collaborate with the Wish Discovery Coordinator to facilitate the effective involvement of Make-A-Wish UK volunteers, ensuring families receive the support they need throughout the wish experience. This includes coordinating volunteer assignments, arranging interpreter services where required, and promoting a seamless, inclusive, and supportive journey for every wish family.
• Ensure all referral processes, service level agreements (SLAs), and Make-A-Wish UK eligibility criteria are consistently followed, maintaining full compliance with organisational policies and procedures. This includes accurately assessing referral information against eligibility requirements, escalating any concerns, queries, or ambiguities to the appropriate team or line manager for review, and ensuring all decisions are documented and communicated clearly. Additionally, maintain strong communication with stakeholders to ensure clarity around eligibility decisions and support a fair, transparent referral process.
• Ensure the principles of Equality, Diversity and Inclusion are always reflected within the wish process.
• Support the Wish Referral Team Manager and Wish Referral Lead and Make-A-Wish UK in achieving our goal to reach every eligible child within the UK.

Stakeholder Communication

• Act as the first point of contact for all Wish Granting (WG)–related queries and enquiries, responding promptly and professionally via email, phone, WhatsApp, and post. Ensure that all stakeholders—including wish families, volunteers, and referral partners—receive a high-quality, compassionate, and consistent customer service experience
• Ensure accurate communications with referral partners, wish children and their families/guardians, employees, and volunteers in relation to wish applications.  
• Ensure that our service level agreements are met, and stakeholder expectations are sensitively and professionally managed in line with our policies.
• Liaise with other charity partners to assess whether referred wish children meet Make-A-Wish UK’s eligibility criteria. Where referrals do not meet the criteria, collaborate with the Wish Referral Partner Manager to ensure that referrers receive clear, constructive feedback and gain a full understanding of Make-A-Wish UK’s eligibility requirements, supporting transparent and informed referral practices.

Systems and Processes:

• Collaborate with the Wish Referral Team Manager to identify and implement improvements to the wish journey experience, ensuring it is seamless, inclusive, and positive for all stakeholders. Contribute feedback, insights, and suggestions to enhance processes, communication, and overall service delivery in line with organisational goal
• Maintain accurate and up-to-date records within our CRM system (Salesforce), ensuring data integrity and consistency, at all times.
• Follow internal processes to ensure wish children and their families move through the wish journey smoothly, and always in line with our service level agreements.
• Actively participate and engage in project work, providing constructive insights and ideas to enhance the wish journey for every wish child.

Safeguarding and Data Governance:

• Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc.)
• Facilitate a culture of safeguarding awareness. Identify, report and escalate any issues or concerns in line with organisational processes and procedures.
• Raise safeguarding concerns and complete relevant internal procedure

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-four centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.

The main duties of the role

To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.

• To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
• To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery. 
• To update and maintain IntoUniversity displays, publicity and resources.
• To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks. 
• To develop educational resources and worksheets for use across all IntoUniversity programmes. 
• To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act,  Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable  Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety. 
• To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide. 
• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. 

Contract
Permanent, part-time

Start date

As soon as possible.

Working hours

• 16 hours per week
• Monday, Thursday 14:00-18:00; Tues, Weds 13:30-17:30 
• Local school term-times only (excluding public holidays)

Days of employment (if term time only)
You will be employed 188 days (of 4 hours each) per year, made up as follows: 

• 164 days of work (inclusive of additional days below)
• 18 days of paid annual leave (to be taken outside of local school term times and on any bank holidays  occurring during term time). For the avoidance of doubt, non-working time during school holidays which is in excess of your holiday entitlement shall be unpaid.

Additional 32 hours (or 8 days of 4 hours each)

These will be agreed between you and your line-manager, and may include days during school holidays. They will typically include three whole team meetings, one delivery team meeting and the annual staff conference. These will be pro-rated based on when you join in the academic year.

Salary

Starting salary is £28,250 (pro-rata)
Pro-rated salary is £10,885 per annum for 16
hours per week.

Location
IntoUniversity Oxford

Staff benefits

• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments 
• Staff in FOCUS – rewards, competitions and prizes across the year 
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme 
• Employer pension contributions of 6% 
• Staff in FOCUS – rewards, competitions and prizes across the year