Advice and information team leader jobs

Salary: £29,552 per annum

Contract: Fixed term contract, 9 months to start early April 2026

Hours: 35 per week

Location: Hybrid (This role mainly works from home, with the option to book in to the office in York to meet the needs of the role. There is also a requirement to attend the office monthly for team meetings.)

Closing date: 09 March 2026

Interview dates: Monday 16 and Tuesday 17 March 2026

The role 

We’re looking for an experienced and proactive HR Officer to join our team on a fixed term basis, to give us some more capacity and enable the team to deliver some exciting projects. You will deliver high-quality, people-focused support and advice to managers and staff across Family Fund.

This is an exciting opportunity for someone who thrives in a varied generalist role, enjoys working in a team and is passionate about our purpose. 

What You’ll Be Doing 

• Leading on all aspects of recruitment and onboarding to ensure a smooth and inclusive candidate experience. 

• Supporting managers with proactive attendance management, including the Access to Work process, referrals to Occupational Health and providing guidance on reasonable adjustments. 

• Supporting managers on all other aspects of employee relations matters, including performance, conduct and grievance issues.

• Providing professional advice and guidance to managers and colleagues on HR policies, procedures, and processes, with a continual improvement approach to the way we work. 

If you join us, you’ll be part of a determined and supportive HR and Facilities team, proud to make a difference every day. 

About You 

You will bring experience of: 

• Working in a generalist HR environment. 

• Providing proactive support and advice to managers and staff. 

• Administration of HR databases. 

• Managing a varied and demanding workload. 

• Understanding and practical knowledge of employment law and employer best practice. 

What We Offer 

• A supportive and collaborative working environment. 

• Generous annual leave and employee benefits. 

• The chance to make a real impact across the organisation. 

About us 

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values-based organisation and we aim to show our values in all that we do. Read our staff stories here and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community.

How to apply 

When you’re ready to apply, complete the online application on our website and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team. 

For more information, please read and download the job description. 

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a basic level DBS criminal record check, right to work check and employment history verification. 

As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

• To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
• To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

For more information about this role, please visit our website.

Benefits

• Pension Scheme
• Employment Assistance Programme

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are looking for a talented and enthusiastic graduate to join our central team as one of three Harris Experience Programme Leads. The Harris Experience is a cultural and academic programme for our most able students in the Harris Federation, aiming to support them in getting placed at top universities and degree apprenticeships. The name ‘Harris Experience’ incorporates all of the specific programmes below.

You will be based at the Harris Federation head office in Croydon; however, most of your time will be spent visiting our academies in and around London. You will work closely with the Head of Harris Experience and the other Harris Experience Lead on programme vision, strategy and management.

Specifically, the role is to jointly support our team in leading our various educational programmes: the Harris Experience (HE), the Harris Experience Advanced (HEA), the Harris Scholars (HS) and the Harris Scholars Advanced (HSA), which are already in place from Year 9 through to Year 13.

The HE programme spans three years for each cohort, from Year 9 to Year 11; the HEA programme spans two years for each cohort, from Year 12 to Year 13. These programmes aim to broaden the cultural and academic experiences of some of our brightest disadvantaged young secondary students in the federation, preparing them to apply to the UK’s top university destinations and apprenticeships.

You will also be supporting our Harris Scholars (HS) and Harris Scholars Advanced (HSA) programmes which are specialised Oxbridge/medicine programmes. The HS programme spans two years for each cohort from Year 10 to Year 11; the HSA programme spans two years for each cohort, from Years 12 to Year 13.

Educational innovation will be encouraged and will be strongly tied to overall programme goals.

This role is offered on a three-year fixed-term contract, starting as soon as possible.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Developing the vision for the HE, HEA, HS and HSA programmes.
• Initial identification of suitable students for entry into HE for Year 9, HS for Year 10, and HEA/HSA for Year 12
• Visiting academies regularly to meet students and/or staff
• Building a relationship with and supporting/training the academies’ most able coordinators (MACs)
• Developing programme materials and disseminating good practice at the academies for the most able
• Planning and delivering the federation most able meetings
• Organising and delivering one to one and group sessions with HE and HEA students at academies
• Organising events for the HS and HSA students
• Support the HSA subject societies
• Liaising with academy principals and relevant staff
• Working closely with Oxbridge and medicine, dentistry, and veterinary science students and tracking outcomes
• Organising and delivering the mock interview programme
• Overseeing the Oxbridge, medicine and Russell Group/Sutton Trust 30 UCAS applications and tracking outcomes
• Leading on the guidance for university personal statements, training teachers and working directly with students
• Working on ad hoc Harris Experience events at academies for Years 7 and 8 most able students
• Using UCAS, Bromcom and federation/academy data to track student progress
• Organising and leading the key annual HE, HEA and HS and HSA events
• Managing the output of written, social and visual media to generate positive marketing of the HE, HEA, HS and HSA programmes, eg: bulletins, news articles
• Developing and maintaining university and career-related links with relevant organisations.
• Developing and updating the HE and HEA website.
• Working with federation careers advisers to support the aspirations and destinations of HE and HEA students

WHAT WE ARE LOOKING FOR

We would like to hear from you if you:

• Have high levels of literacy
• Are very articulate
• Have strong presentation skills
• Have strong organisational skills
• Have strong IT/data skills
• Have experience with working with young people
• Enjoy teamwork and working in different environments
• Have experience of the university applications process

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Job Title: Careers Advisers (Schools Team)

Location: East Sussex

Salary: Term Time Only salary including annual leave is: £25,175 - £27,802

Hours: Full-time (37 hours per week) or Part-time (22.2 hours - per week)

Contract: Permanent (Term Time Only)

Reports to: Senior Careers Adviser​

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About CXK

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CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

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Ethical – We work with professionalism, honesty and integrity

Passionate – We reach out enthusiastically to all who need out support

Innovative – We inspire, enhance and improve

Collaborative – We engage, support and share with others​

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The Team

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We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.

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The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.

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The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:

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• Helping young people understand their next steps
• Helping young people understand the options and careers choices they have
• Helping young people to know where to access further help, information, or support

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The Role

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The Careers Adviser will travel across East Sussex Regions to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required.

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Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.

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You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.

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We would require you to work five days-a-week, term time only, with a pro rata holiday entitlement. If you would prefer part-time only employment (minimum of three days a week), this can be negotiated.

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Skills and Knowledge 

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At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

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Minimum Criteria 

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• Level 6 (or above) Careers Guidance Qualification
• In possession of a full, clean UK Drivers Licence with access to your own vehicle

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​Core Competencies 

• Experience of delivering CEIAG in schools / colleges, face-to-face with young people Enthusiasm
• A willingness to deliver activities during school timetables; occasional evening events rebalanced via “time off in lieu.”
• Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
• Adept at juggling activities and travel, emails and routine project admin; balancing school site work with homebased preparation and admin
• Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
• A commitment to undertake all necessary training for the role​

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Employee Experience

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A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the East Sussex area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.

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CXK employee benefits include:

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• CDI and professional register membership (RCDP) paid for by CXK
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

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Recruitment Timeline

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Vacancy closing date: Ongoing

Application review date: Ongoing

Interviews dates: From: Ongoing

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Useful Information

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Should you wish to have an informal conversation before submitting your application, please contact recruitment @ cxk . org

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Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

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All applications must be submitted online via our portal.

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are seeking an enthusiastic and experienced Senior Careers Adviser to join our dynamic and forward-thinking Careers Team. In this key position, you will work across multiple sites within our Essex academies, supporting students to make informed, ambitious, and aspirational decisions about their futures.

As a senior member of the team, you will work closely with the Strategic Careers Lead and fellow advisers, providing expert guidance and helping to shape and deliver a high-impact CEIAG programme. You will also be a valued colleague within a supportive and collaborative team, where you will always have someone to bounce ideas off and share good practice.

Whether it’s further education, apprenticeships, traineeships or employment, you will play a vital role in guiding students towards the post-16 and post-18 pathways that best suit their individual goals and aspirations.

Your contribution will be central to raising aspirations, inspiring ambition, and ensuring every student, regardless of background or ability, is fully aware of the range of opportunities available to them. Together, we aim to deliver a high-quality, inclusive CEIAG programme from Year 7 to Year 13 that empowers all students to succeed.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Planning high-quality careers education with each academy’s Careers Lead, aligned to statutory guidance and academy improvement plans
• Delivering careers assemblies that broaden students’ understanding of post-16 and post-18 options
• Providing impartial, personalised career guidance through one-to-one meetings and group sessions
• Maintaining accurate, up-to-date records of guidance meetings and actions on Unifrog
• Tracking and reporting on students’ aspirations and progression
• Supporting students with post-16 and post-18 choices, including referring those with specific needs (e.g., SEND) to specialist services
• Liaising with external agencies, networks, and partners to strengthen the Higher Education and Careers programme
• Engaging parents and carers in the careers guidance process and attending parents’ evenings
• Organising meaningful employer encounters that inspire students and expand their understanding of the workplace
• Attending results days and enrolment days
• Supporting wider team members by sharing best practice and offering shadowing opportunities
• Acting as a point of contact and mentoring new team members to aid their development
• Providing careers-related evidence and supporting academies during Ofsted inspections

 

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• A Diploma in Careers Guidance or Qualification in Careers Guidance to Level 6
• Experience in supporting or managing staff members to help them achieve their professional goals
• Proven working knowledge of Ofsted careers education assessment criteria for the personal development strand
• Experience of planning and organising events
• Proven experience in delivering impartial, personalised career guidance through one-to-one meetings, group sessions and assemblies
• Experience of successfully motivating students to plan and achieve their career goals
• A proactive approach, and efficient time management and prioritisation skills
• An ability to work independently and flexibly within the Academy structure
• Experience of developing and delivering CEIAG within an education setting.
• Genuine interest and passion for the education of young people and the ability to contribute more widely to the life and community of the Federation

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

We are seeking an experienced Senior Risk Manager to support the development and delivery of a refreshed and consolidated approach to risk management. The successful candidate will be responsible for redefining risk at Age UK and consolidating interdependent functions and teams; delivering a consistent approach to risk and compliance and providing clear assurance to the Committee and the Board of Trustees.

You will be an experienced risk professional who can work with senior leaders to help identify and design relevant strategies which will quantify and mitigate a broad range of operational and strategic risks. You will lead in the delivery of Age UK's enterprise risk management strategy, ensuring that risks are effectively identified, assessed, and managed across all areas of the charity.

If you're a collaborative, strategic thinker with strong expertise in risk, this role gives you the opportunity to make a significant impact at the heart of a national organisation.

We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our central London office a minimum of one day per week. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade: 4L

Last date for applications Wednesday 4th March 2026

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of designing risk frameworks at a corporate-wide level A, I
• Experience of implementing risk frameworks at a corporate and divisional level A, I
• Experience of implementing risk assurance in a complex charity A, I
• Experience of working with and giving advice to boards and senior managers A, I
• Experience of advising on, overseeing and reporting on compliance policies A, I
• Line management experience A, I

Skills and Knowledge

• Understanding of Charity Commission guidance and trustee/management responsibilities relevant to risk and assurance A, I
• Excellent communication skills with the ability to communicate at all levels and tailor communication to different audiences without jargon A, I
• Strong presentation, negotiation and interpersonal skills I
• Ability to translate technical concepts into day-to-day actions A, I
• Able to advise on lines of defence, mitigations and reasonable actions A, I

Personal Attributes

• Confident and able to take decisions I
• Personable and able to build good relationships quickly I
• Proactive, problem-solving attitude I
• Flexible and able to work in a changing and fast-moving environment I
• Discreet and comfortable with holding confidential information I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of negotiating and overseeing corporate insurance policies and the renewal process A, I

Skills and Knowledge

• Understanding of corporate insurance in the charity sector I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

The Institute of Physics (IOP) exists to help physics and the people behind it realise their potential for our lives, our society and our planet.

Working alongside our members and leaders from across the physics community and beyond, we’ve identified three priorities that will shape our work over the next five years: Skills, Science and Society. These priorities sit at the heart of everything we do.

We’re proud of our ambitious and forward‑looking 2024–2029 strategy. 

We’re currently looking for an Application Risk and Change Manager on a fixed period of 12 months to support us in our three-year Effective Data mission.

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance, dental insurance and a healthcare cash plan
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

• You will oversee the full lifecycle of application‑related change at the IOP, ensuring changes are delivered safely, securely, and in alignment with organisational priorities. The role blends change management, risk oversight, compliance, and stakeholder engagement. 
• Assessing risks associated with software changes, deployments, and application integrations.
• Leading and governing structured change management processes using ITIL, risk methodologies, and best‑practice frameworks.
• Coordinating change requests, evaluating impacts across interconnected systems, and ensuring minimal operational disruption.
• Monitoring compliance with GDPR, cybersecurity standards, procurement rules, and internal governance.
• Working with stakeholders across all IOP directorates to ensure changes meet business needs and align with strategic objectives.
• Maintaining risk registers, documentation, and audit trails.
• Providing communication, training, and support to help teams adopt new processes and systems.

Projects you work on may include:

• Designing and implementing standardised change management workflows across IT and business units.
• Leading risk assessments and mitigation planning for application updates, new deployments, and vendor‑driven changes.
• Managing the review and compliance assessment of 60+ cloud applications, ensuring alignment with modern standards.
• Ensuring procurement and tendering processes for applications meet IOP’s governance and procurement requirements.
• Introducing improved monitoring, evaluation, and KPIs for application‑related change.
• Supporting retendering activities by helping stakeholders define scope and requirements.
• Overseeing cybersecurity and compliance audits relating to applications and data sources.

Who will I work with?

• The IT Manager and IT colleagues including Infrastructure Engineer, Salesforce Product Manager, AV Technician, Data Manager.
• Stakeholders across all IOP directorates to coordinate requirements and change impacts.
• Vendors and outsourced providers managing applications or delivering change‑related services.
• Governance and compliance colleagues to ensure alignment with GDPR, cybersecurity standards, procurement policies, and internal frameworks.
• The IOP Group Change Advisory Board (CAB).

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Experience identifying, assessing, and mitigating application‑related risks.
• Strong understanding of application lifecycle management, systems integration, configuration, testing, and deployment processes.
• Knowledge of ITIL, governance frameworks, GDPR, and cybersecurity standards.
• Ability to manage structured change processes, conduct impact analysis, and coordinate stakeholders.
• Excellent communication skills, able to explain complex topics clearly.
• Ability to manage competing priorities, resolve conflicts, and drive adoption of change initiatives.
• Strong problem‑solving, analytical, and planning skills.

Nice to have

• Experience with Six Sigma, Agile, or similar frameworks.
• Experience turning business requirements into Requests for Proposal.
• Prior experience with risk management certifications (e.g., CRM), ITIL, or CCMP.
• Familiarity with cloud platforms, application architecture, and systems integration.
• Experience leading cultural change and supporting adoption of new systems.

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust‑based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in‑person collaboration. You will be assigned a base office, with hybrid working offered as standard.

You will engage in regular in‑person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

This is not just recruitment – it's a revolution.

Sikh Women's Aid stands at a pivotal moment. With unprecedented support from major funders including Comic Relief, Lloyds Bank Foundation, National Lottery, Smallwood Trust, The Circle, West Midlands Police and Crime Commissioner, and various other funders and generous donations from corporates and the community, we are scaling our impact to reach thousands more women who need our support.

Our groundbreaking Gender, Power & Abuse Report 2024 revealed the shocking truth: 61.48% of Sikh Panjabi women have experienced domestic abuse, yet 58.13% never report it. The silence ends now. We are seeking a transformational Chief Executive who will:

• Lead service delivery transformation for survivors

• Challenge harmful practices rooted in culture

• Build movements for change in communities

• Influence policy at local, regional and national levels

• Create sustainable growth from £250K to £1M+

Why Lead Us Now?

Purpose: Your leadership will literally save lives Impact: Be the architect of systemic change in the Sikh community

Growth: Lead a rapidly expanding organisation with major multi-year funding secured Innovation:

Shape pioneering approaches to culturally-specific services Legacy:

Build: an institution that will protect generations of women

Genuine Occupational Requirement: This position is restricted to Sikh Panjabi women only under Schedule 9, Part 1 of the Equality Act 2010. This is essential to provide culturally specific services to women who have experienced gender-based violence and require support from those who share their cultural and faith background.

Please note that candidates who applied during our previous recruitment round are not eligible to apply again. 

We value the time and effort every candidate invests in applying and look forward to hearing from individuals who share our passion for supporting women and girls affected by domestic abuse and harmful practices.   

This is an exciting opportunity to be involved in an early years home learning programme in Westminster/Kensington & Chelsea. ParentChild+ has been delivered in America for over 50 years, working one-to-one with families who face significant life challenges. The model is based on one home visit and one group session each week, for at least 37 weeks, by home visitors.It addresses a range of outcomes for parents whose children are at risk of starting school below the expected level, by offering free books, toys and homemade resources and modelling how to create a rich home learning environment.​

The Early Years Team Leader will manage ParentChild+ to support 100 families over 2 years. The role will work with the Regional Manager to train, supervise and manage a team of Home Visitors and volunteers to deliver the early years home learning programme in each area.​

You must have experience of managing a project, meeting targets and deadlines as well as experience of supporting families and managing staff. You will also need to have experience of safeguarding and a degree in Early Years Education or a Level 3 Early Years qualification. A commitment to ensuring equal opportunities and diversity is also essential.​

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 8th March 2026.

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are seeking a proactive and skilled IT Technician to play a key role in delivering high-quality IT support services and contributing to project work across the Harris Federation.

Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short-term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL-aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students
• Logging all IT support needs accurately in the Service Management system
• Retaining ownership of academy support tickets and updating staff on progress
• Resolving support tickets within SLA targets
• Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders
• Identifying, implementing and documenting desktop workarounds in the Knowledgebase
• Identifying recurring incidents and performing root-cause analysis
• Notifying key contacts of major incidents affecting service delivery
• Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads
• Installing, configuring and maintaining peripherals (printers, IWBs, projectors)
• Installing and testing software and updates while ensuring licence compliance
• Installing, configuring and maintaining VoIP phones
• Working with local academy Technicians and providing 2nd-line support for complex issues
• Familiarising yourself with academy network infrastructure and documentation
• Checking and maintaining server and network infrastructure according to HarrisNET best practice
• Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security

WHAT WE ARE LOOKING FOR

We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.We would like to hear from you if you are:

• A confident communicator at all levels, with excellent verbal and written communication skills
• Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
• Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving
• Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
• Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products
• Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving
• Able to react quickly and effectively to issues and opportunities

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. 

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Beacon Victim Care Service

Hertfordshire Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county. Catch22 Victim Services provide tailored support to individuals, to empower them to cope, and to recover, from the impact of crime.

Job Description

As Beacon Team Leader, you will be a member of the local management team within the victim service, managing a team of Beacon Support Workers as part of a multi-disciplinary team ensuring the effective delivery of end to end support for victims in line with contractual expectations. You will provide line management support, supervision and guidance to the team in line with Catch22’s policies and procedures.

You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.

You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.

Qualifications

As Beacon Team Leader, with responsibility for the effective running of the Victim Service on a day-to-day basis, you will have a great opportunity to be involved in a number of varied projects working at the heart of the delivery of our strategic ambition. This post currently (can change subject to contract changes) will be managing team members who are working with:

Children and Young people affected by Crime including Domestic Abuse and Sexual Abuse 
Families affected by Child on Parent Violence 
Anti-social behaviour victims

Good will look like the following:

A confident, professional, and creative individual with a ‘can-do’ approach 
Some experience/skills or qualifications around working with children and young people. 
Responsive to pressure and change – flexible and adaptable to sustain performance.
Ability to build and manage relationships, share knowledge and skills to deliver shared goals
Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.

Additional information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3754J in your message so that we can identify the opportunity.

Salary: £32,620 per annum
Hours of work: Full time, 37.5 hours per week
Contract: Permanent
Flexibility: Flexible working options available, where service delivery allows - blended approach of office working, home working, and occasionally supporting with visits across Hertfordshire.
Closing Date: 11th February (Could close earlier if sufficient quality applications received)
Interviews: TBC

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this role. 

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

*Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check.

*Access to work is 25 minutes from King's Cross Station.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. As of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience.

Catch22 Justice requests no contact from agencies or media sales

Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

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Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Head of Human Resources
Kidney Care UK
Alton, Hampshire (Hybrid)
Up to £50-60,000 per year (depending on experience)
Full-time (37.5) or part-time
(Minimum 30 hrs per week, flexible options considered)
Permanent

About Kidney Care UK
 

Around 3.5 million people in the UK live with chronic kidney disease (CKD). Over 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose. For over 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
Promoting better outcomes for people living with kidney disease, we actively seek applications from people who live with CKD or who have experience of the condition as a family member or healthcare professional.

About the role
Are you excited by the opportunity to be the HR lead for a leading Kidney Care Charity with a lot of exciting people projects in the pipeline? Are you happy operating in a stand-alone role, providing end to end HR support for our 100+ employees based in Alton and across the UK? Can you use your excellent interpersonal skills to partner and coach our leaders, and handle all people matters sensitively? If so, we would love to hear from you!

To succeed in this role, you will be an experienced HR professional, ideally able to show us your success in partnering senior leadership teams, leading on strategic HR projects, and transforming how people processes get delivered. You will have broad HR generalist experience that you can apply pragmatically, plus passion and excitement for taking our people plans to the next level.

Now is an exciting time to join Kidney Care UK – our plans are ambitious, and we hope that you are excited to be part of them.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.

As Youth Worker you will use your experience of working with children and young people to:

• Work alongside the Youth Coordinator to develop and deliver an agreed project plan that meets the requirements of funders and local team priorities, in line with Diabetes UK processes and policies.
• Support young people and volunteers to understand and grow their strengths and skills, empowering them to take action, support others and make change happen.
• Continuously improve our impact and engagement with young people and the diabetes community, identifying opportunities to share learning and good practice across teams.
• Work with colleagues to grow and enhance our engagement with young people, creating opportunities for long term relationships and involvement of young people in the wider work of the charity.