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Closing in 6 days
Citizens Advice Liverpool, Multiple Locations (On-site)
£29,214 per year
Posted 1 week ago
Rethink Mental Illness, Dawlish, Devon (On-site)
£26,457 per annum (£15,874.20 pro rata for 21 Hours)
Posted 1 week ago
Single Homeless Project, Islington (On-site)
Starting at £28,247.60 and rising incrementally to £30,342.85 per annum
Do you have the commitment, enthusiasm and resilience needed, to work with some of the most vulnerable people in our communities?
Posted 1 week ago
Be Free Campaign, Liverpool City Centre (Hybrid)
£26,000 - £31,000 per year
Posted 1 week ago Quick Apply
Closing in 6 days
The Advocacy People, Kent (Hybrid)
£23,314 - £27,000 per year
Interested in working for a charity supporting people to ensure their voices are heard when it matters most? Then read on!
Posted 1 week ago
Closing in 7 days
Centre 404, London (On-site)
£26,000 per year
Working with family carers of children and adults with a learning disability, offering advice, training, support and events.
Posted 1 week ago Quick Apply
Sandy Bear children's bereavement charity, Multiple Locations (On-site)
£28,000 per year
Posted 1 week ago Quick Apply
Solace Womens Aid, London (On-site)
(Band 2.1 – 2.2 )£27,582.75 – £29,174.06 per annum(Please note, successful candidates are usually appointed at the bottom of the relevant band)
Posted 1 week ago
Richmond Fellowship, Leatherhead, Surrey (On-site)
£28,182 - £29,547 per annum (pro rata 22.5 hours per week)
Posted 1 week ago
Page 6 of 9
Citizens Advice Liverpool
Liverpool, Merseyside (On-site)
£29,214 per year
Full-time
Permanent
Job description

Primary site based in Belle Vale but operating from various locations around Liverpool

Term: Permanent

Closing date: 24 May 2024 at 09:00:00

Salary: £29,214

Hours: 35 Hours Per Week

About the Role

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 4 main areas:

  • ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified

  • providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback 

  • challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole

  • managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies

Requirements

  1. A minimum of 12 months experience of advice work in a Citizens Advice setting or similar quality assured environment.
  2. Ability to effectively manage and support people to meet individual and team objectives.
  3. Ability to monitor and maintain Quality of Advice standards including checking accuracy of advice and benefit calculations.
  4. Good understanding of safeguarding principles and willingness to adhere to them
  5. Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
  6. Ability to work on own initiative and be flexible to business need.
  7. Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision. 
  8. Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
  9. The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool

How to Apply

Please click on the Apply button to find out more.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

  • 27 days annual leave plus bank holidays

  • Hybrid Working Scheme

  • Interest free travel loans

  • Employee Assistance Programme

  • Pension Scheme

  • Cycle to Work Scheme

  • Lifestyles Gym Membership (20% corporate discount)

  • Enhanced maternity, paternity and adoption leave pay

Posted on: 10 May 2024
Closing date: 24 May 2024 at 09:00
Tags: Advice, Information,Management,Advocacy,Social Work,Operations