Project Officer - Information and Advice

Age UK East London are recruiting a Project Officer to join our growing information and advice team. We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being. Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.

Job description

Job Purpose

• To deliver high-quality independent information and advice to adults, their carers and families

• To provide support to the advice service with appropriate and proportionate triage.

• To help clients with their enquiries by providing accurate information and signposting.

• To support to the smooth running of the Age UK East London Helpline.

Key Tasks

• To provide an open access front door for AUKEL advice in our Newham Office during office hours.

• To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc

. • To triage and allocate referrals for the advice team ensuring that referrals for case work are appropriate and within the scope of our service.

• To provide information, advice and support to older people and their carers enabling them to access services and remain independent.

• To carry out welfare benefit calculations.

• To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.

• To support all Age UK East London Advice Services to manage demand.

• To maintain a welcoming reception area and ensure all resources and information are up to date

• External representation at meetings with key stakeholders.

General

•To meet regularly with line manager for support, supervision and appraisal.

•To attend team and staff meetings, (and other meetings) as required.

•To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

•To undertake all training required to fulfil the role.

•To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional Links

• The role reports to the Advice Team Leader.